Conversational AI Market, Global Outlook and Forecast 2022-2028

March 2022 | 64 pages | ID: C4795F4E35C7EN
Market Monitor Global

Abstracts

Conversational Artificial Intelligence or Conversational AI is a set of technologies that enable computers to simulate real conversations.

This report contains market size and forecasts of Conversational AI in Global, including the following market information:

Global Conversational AI Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Conversational AI market was valued at 3165.2 million in 2021 and is projected to reach US$ 9144.3 million by 2028, at a CAGR of 16.4% during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

IVA Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Conversational AI include Google, Microsoft, IBM, AWS, Baidu, Oracle, SAP, Nuance and Artificial Solutions, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Conversational AI companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Conversational AI Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Conversational AI Market Segment Percentages, by Type, 2021 (%)

• IVA
• Chatbots

Global Conversational AI Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Conversational AI Market Segment Percentages, by Application, 2021 (%)

• Customer Support
• Personal Assistant
• Customer Engagement
• Retention

Global Conversational AI Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Conversational AI Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Conversational AI revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Conversational AI revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Google
• Microsoft
• IBM
• AWS
• Baidu
• Oracle
• SAP
• Nuance
• Artificial Solutions
• Conversica
• Haptik

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Conversational AI Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Conversational AI Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CONVERSATIONAL AI OVERALL MARKET SIZE

2.1 Global Conversational AI Market Size: 2021 VS 2028
2.2 Global Conversational AI Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Conversational AI Players in Global Market
3.2 Top Global Conversational AI Companies Ranked by Revenue
3.3 Global Conversational AI Revenue by Companies
3.4 Top 3 and Top 5 Conversational AI Companies in Global Market, by Revenue in 2021
3.5 Global Companies Conversational AI Product Type
3.6 Tier 1, Tier 2 and Tier 3 Conversational AI Players in Global Market
  3.6.1 List of Global Tier 1 Conversational AI Companies
  3.6.2 List of Global Tier 2 and Tier 3 Conversational AI Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Conversational AI Market Size Markets, 2021 & 2028
  4.1.2 IVA
  4.1.3 Chatbots
4.2 By Type - Global Conversational AI Revenue & Forecasts
  4.2.1 By Type - Global Conversational AI Revenue, 2017-2022
  4.2.2 By Type - Global Conversational AI Revenue, 2023-2028
  4.2.3 By Type - Global Conversational AI Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Conversational AI Market Size, 2021 & 2028
  5.1.2 Customer Support
  5.1.3 Personal Assistant
  5.1.4 Customer Engagement
  5.1.5 Retention
5.2 By Application - Global Conversational AI Revenue & Forecasts
  5.2.1 By Application - Global Conversational AI Revenue, 2017-2022
  5.2.2 By Application - Global Conversational AI Revenue, 2023-2028
  5.2.3 By Application - Global Conversational AI Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Conversational AI Market Size, 2021 & 2028
6.2 By Region - Global Conversational AI Revenue & Forecasts
  6.2.1 By Region - Global Conversational AI Revenue, 2017-2022
  6.2.2 By Region - Global Conversational AI Revenue, 2023-2028
  6.2.3 By Region - Global Conversational AI Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Conversational AI Revenue, 2017-2028
  6.3.2 US Conversational AI Market Size, 2017-2028
  6.3.3 Canada Conversational AI Market Size, 2017-2028
  6.3.4 Mexico Conversational AI Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Conversational AI Revenue, 2017-2028
  6.4.2 Germany Conversational AI Market Size, 2017-2028
  6.4.3 France Conversational AI Market Size, 2017-2028
  6.4.4 U.K. Conversational AI Market Size, 2017-2028
  6.4.5 Italy Conversational AI Market Size, 2017-2028
  6.4.6 Russia Conversational AI Market Size, 2017-2028
  6.4.7 Nordic Countries Conversational AI Market Size, 2017-2028
  6.4.8 Benelux Conversational AI Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Conversational AI Revenue, 2017-2028
  6.5.2 China Conversational AI Market Size, 2017-2028
  6.5.3 Japan Conversational AI Market Size, 2017-2028
  6.5.4 South Korea Conversational AI Market Size, 2017-2028
  6.5.5 Southeast Asia Conversational AI Market Size, 2017-2028
  6.5.6 India Conversational AI Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Conversational AI Revenue, 2017-2028
  6.6.2 Brazil Conversational AI Market Size, 2017-2028
  6.6.3 Argentina Conversational AI Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Conversational AI Revenue, 2017-2028
  6.7.2 Turkey Conversational AI Market Size, 2017-2028
  6.7.3 Israel Conversational AI Market Size, 2017-2028
  6.7.4 Saudi Arabia Conversational AI Market Size, 2017-2028
  6.7.5 UAE Conversational AI Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Google
  7.1.1 Google Corporate Summary
  7.1.2 Google Business Overview
  7.1.3 Google Conversational AI Major Product Offerings
  7.1.4 Google Conversational AI Revenue in Global Market (2017-2022)
  7.1.5 Google Key News
7.2 Microsoft
  7.2.1 Microsoft Corporate Summary
  7.2.2 Microsoft Business Overview
  7.2.3 Microsoft Conversational AI Major Product Offerings
  7.2.4 Microsoft Conversational AI Revenue in Global Market (2017-2022)
  7.2.5 Microsoft Key News
7.3 IBM
  7.3.1 IBM Corporate Summary
  7.3.2 IBM Business Overview
  7.3.3 IBM Conversational AI Major Product Offerings
  7.3.4 IBM Conversational AI Revenue in Global Market (2017-2022)
  7.3.5 IBM Key News
7.4 AWS
  7.4.1 AWS Corporate Summary
  7.4.2 AWS Business Overview
  7.4.3 AWS Conversational AI Major Product Offerings
  7.4.4 AWS Conversational AI Revenue in Global Market (2017-2022)
  7.4.5 AWS Key News
7.5 Baidu
  7.5.1 Baidu Corporate Summary
  7.5.2 Baidu Business Overview
  7.5.3 Baidu Conversational AI Major Product Offerings
  7.5.4 Baidu Conversational AI Revenue in Global Market (2017-2022)
  7.5.5 Baidu Key News
7.6 Oracle
  7.6.1 Oracle Corporate Summary
  7.6.2 Oracle Business Overview
  7.6.3 Oracle Conversational AI Major Product Offerings
  7.6.4 Oracle Conversational AI Revenue in Global Market (2017-2022)
  7.6.5 Oracle Key News
7.7 SAP
  7.7.1 SAP Corporate Summary
  7.7.2 SAP Business Overview
  7.7.3 SAP Conversational AI Major Product Offerings
  7.7.4 SAP Conversational AI Revenue in Global Market (2017-2022)
  7.7.5 SAP Key News
7.8 Nuance
  7.8.1 Nuance Corporate Summary
  7.8.2 Nuance Business Overview
  7.8.3 Nuance Conversational AI Major Product Offerings
  7.8.4 Nuance Conversational AI Revenue in Global Market (2017-2022)
  7.8.5 Nuance Key News
7.9 Artificial Solutions
  7.9.1 Artificial Solutions Corporate Summary
  7.9.2 Artificial Solutions Business Overview
  7.9.3 Artificial Solutions Conversational AI Major Product Offerings
  7.9.4 Artificial Solutions Conversational AI Revenue in Global Market (2017-2022)
  7.9.5 Artificial Solutions Key News
7.10 Conversica
  7.10.1 Conversica Corporate Summary
  7.10.2 Conversica Business Overview
  7.10.3 Conversica Conversational AI Major Product Offerings
  7.10.4 Conversica Conversational AI Revenue in Global Market (2017-2022)
  7.10.5 Conversica Key News
7.11 Haptik
  7.11.1 Haptik Corporate Summary
  7.11.2 Haptik Business Overview
  7.11.3 Haptik Conversational AI Major Product Offerings
  7.11.4 Haptik Conversational AI Revenue in Global Market (2017-2022)
  7.11.5 Haptik Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Conversational AI Market Opportunities & Trends in Global Market
Table 2. Conversational AI Market Drivers in Global Market
Table 3. Conversational AI Market Restraints in Global Market
Table 4. Key Players of Conversational AI in Global Market
Table 5. Top Conversational AI Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Conversational AI Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Conversational AI Revenue Share by Companies, 2017-2022
Table 8. Global Companies Conversational AI Product Type
Table 9. List of Global Tier 1 Conversational AI Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Conversational AI Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Conversational AI Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Conversational AI Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Conversational AI Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Conversational AI Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Conversational AI Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Conversational AI Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Conversational AI Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Conversational AI Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Conversational AI Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Conversational AI Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Conversational AI Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Conversational AI Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Conversational AI Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Conversational AI Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Conversational AI Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Conversational AI Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Conversational AI Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Conversational AI Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Conversational AI Revenue, (US$, Mn), 2023-2028
Table 30. Google Corporate Summary
Table 31. Google Conversational AI Product Offerings
Table 32. Google Conversational AI Revenue (US$, Mn), (2017-2022)
Table 33. Microsoft Corporate Summary
Table 34. Microsoft Conversational AI Product Offerings
Table 35. Microsoft Conversational AI Revenue (US$, Mn), (2017-2022)
Table 36. IBM Corporate Summary
Table 37. IBM Conversational AI Product Offerings
Table 38. IBM Conversational AI Revenue (US$, Mn), (2017-2022)
Table 39. AWS Corporate Summary
Table 40. AWS Conversational AI Product Offerings
Table 41. AWS Conversational AI Revenue (US$, Mn), (2017-2022)
Table 42. Baidu Corporate Summary
Table 43. Baidu Conversational AI Product Offerings
Table 44. Baidu Conversational AI Revenue (US$, Mn), (2017-2022)
Table 45. Oracle Corporate Summary
Table 46. Oracle Conversational AI Product Offerings
Table 47. Oracle Conversational AI Revenue (US$, Mn), (2017-2022)
Table 48. SAP Corporate Summary
Table 49. SAP Conversational AI Product Offerings
Table 50. SAP Conversational AI Revenue (US$, Mn), (2017-2022)
Table 51. Nuance Corporate Summary
Table 52. Nuance Conversational AI Product Offerings
Table 53. Nuance Conversational AI Revenue (US$, Mn), (2017-2022)
Table 54. Artificial Solutions Corporate Summary
Table 55. Artificial Solutions Conversational AI Product Offerings
Table 56. Artificial Solutions Conversational AI Revenue (US$, Mn), (2017-2022)
Table 57. Conversica Corporate Summary
Table 58. Conversica Conversational AI Product Offerings
Table 59. Conversica Conversational AI Revenue (US$, Mn), (2017-2022)
Table 60. Haptik Corporate Summary
Table 61. Haptik Conversational AI Product Offerings
Table 62. Haptik Conversational AI Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Conversational AI Segment by Type in 2021
Figure 2. Conversational AI Segment by Application in 2021
Figure 3. Global Conversational AI Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Conversational AI Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Conversational AI Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Conversational AI Revenue in 2021
Figure 8. By Type - Global Conversational AI Revenue Market Share, 2017-2028
Figure 9. By Application - Global Conversational AI Revenue Market Share, 2017-2028
Figure 10. By Region - Global Conversational AI Revenue Market Share, 2017-2028
Figure 11. By Country - North America Conversational AI Revenue Market Share, 2017-2028
Figure 12. US Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Conversational AI Revenue Market Share, 2017-2028
Figure 16. Germany Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 17. France Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Conversational AI Revenue Market Share, 2017-2028
Figure 24. China Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 28. India Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Conversational AI Revenue Market Share, 2017-2028
Figure 30. Brazil Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Conversational AI Revenue Market Share, 2017-2028
Figure 33. Turkey Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Conversational AI Revenue, (US$, Mn), 2017-2028
Figure 37. Google Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Microsoft Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. IBM Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. AWS Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Baidu Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Oracle Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. SAP Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Nuance Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Artificial Solutions Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Conversica Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Haptik Conversational AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)