Contact Centers Speech Market, Global Outlook and Forecast 2022-2028

April 2022 | 62 pages | ID: C599E5DD51CCEN
Market Monitor Global

Abstracts

Contact centers speech applications is the solution, which caters to various speech applications such as chat quality & monitoring, workforce optimization, data integration & recording, call routing & queuing, and real-time decision making.

This report contains market size and forecasts of Contact Centers Speech in Global, including the following market information:

Global Contact Centers Speech Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Contact Centers Speech market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Contact Centers Speech include Altitude Software, Five9, Ozonetel, SAP, Lumenvox, Spok, Intrasoft, Jacada and Verint Systems and etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Centers Speech companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Contact Centers Speech Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Contact Centers Speech Market Segment Percentages, by Type, 2021 (%)

• Cloud Based
• On-premise

Global Contact Centers Speech Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Contact Centers Speech Market Segment Percentages, by Application, 2021 (%)

• Small and Medium Contact Center
• Large Contact Center

Global Contact Centers Speech Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Contact Centers Speech Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Contact Centers Speech revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Contact Centers Speech revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Altitude Software
• Five9
• Ozonetel
• SAP
• Lumenvox
• Spok
• Intrasoft
• Jacada
• Verint Systems
• Ameyoengage

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Contact Centers Speech Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Contact Centers Speech Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CONTACT CENTERS SPEECH OVERALL MARKET SIZE

2.1 Global Contact Centers Speech Market Size: 2021 VS 2028
2.2 Global Contact Centers Speech Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Contact Centers Speech Players in Global Market
3.2 Top Global Contact Centers Speech Companies Ranked by Revenue
3.3 Global Contact Centers Speech Revenue by Companies
3.4 Top 3 and Top 5 Contact Centers Speech Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Centers Speech Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Centers Speech Players in Global Market
  3.6.1 List of Global Tier 1 Contact Centers Speech Companies
  3.6.2 List of Global Tier 2 and Tier 3 Contact Centers Speech Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Contact Centers Speech Market Size Markets, 2021 & 2028
  4.1.2 Cloud Based
  4.1.3 On-premise
4.2 By Type - Global Contact Centers Speech Revenue & Forecasts
  4.2.1 By Type - Global Contact Centers Speech Revenue, 2017-2022
  4.2.2 By Type - Global Contact Centers Speech Revenue, 2023-2028
  4.2.3 By Type - Global Contact Centers Speech Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Contact Centers Speech Market Size, 2021 & 2028
  5.1.2 Small and Medium Contact Center
  5.1.3 Large Contact Center
5.2 By Application - Global Contact Centers Speech Revenue & Forecasts
  5.2.1 By Application - Global Contact Centers Speech Revenue, 2017-2022
  5.2.2 By Application - Global Contact Centers Speech Revenue, 2023-2028
  5.2.3 By Application - Global Contact Centers Speech Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Contact Centers Speech Market Size, 2021 & 2028
6.2 By Region - Global Contact Centers Speech Revenue & Forecasts
  6.2.1 By Region - Global Contact Centers Speech Revenue, 2017-2022
  6.2.2 By Region - Global Contact Centers Speech Revenue, 2023-2028
  6.2.3 By Region - Global Contact Centers Speech Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Contact Centers Speech Revenue, 2017-2028
  6.3.2 US Contact Centers Speech Market Size, 2017-2028
  6.3.3 Canada Contact Centers Speech Market Size, 2017-2028
  6.3.4 Mexico Contact Centers Speech Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Contact Centers Speech Revenue, 2017-2028
  6.4.2 Germany Contact Centers Speech Market Size, 2017-2028
  6.4.3 France Contact Centers Speech Market Size, 2017-2028
  6.4.4 U.K. Contact Centers Speech Market Size, 2017-2028
  6.4.5 Italy Contact Centers Speech Market Size, 2017-2028
  6.4.6 Russia Contact Centers Speech Market Size, 2017-2028
  6.4.7 Nordic Countries Contact Centers Speech Market Size, 2017-2028
  6.4.8 Benelux Contact Centers Speech Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Contact Centers Speech Revenue, 2017-2028
  6.5.2 China Contact Centers Speech Market Size, 2017-2028
  6.5.3 Japan Contact Centers Speech Market Size, 2017-2028
  6.5.4 South Korea Contact Centers Speech Market Size, 2017-2028
  6.5.5 Southeast Asia Contact Centers Speech Market Size, 2017-2028
  6.5.6 India Contact Centers Speech Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Contact Centers Speech Revenue, 2017-2028
  6.6.2 Brazil Contact Centers Speech Market Size, 2017-2028
  6.6.3 Argentina Contact Centers Speech Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Contact Centers Speech Revenue, 2017-2028
  6.7.2 Turkey Contact Centers Speech Market Size, 2017-2028
  6.7.3 Israel Contact Centers Speech Market Size, 2017-2028
  6.7.4 Saudi Arabia Contact Centers Speech Market Size, 2017-2028
  6.7.5 UAE Contact Centers Speech Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Altitude Software
  7.1.1 Altitude Software Corporate Summary
  7.1.2 Altitude Software Business Overview
  7.1.3 Altitude Software Contact Centers Speech Major Product Offerings
  7.1.4 Altitude Software Contact Centers Speech Revenue in Global Market (2017-2022)
  7.1.5 Altitude Software Key News
7.2 Five9
  7.2.1 Five9 Corporate Summary
  7.2.2 Five9 Business Overview
  7.2.3 Five9 Contact Centers Speech Major Product Offerings
  7.2.4 Five9 Contact Centers Speech Revenue in Global Market (2017-2022)
  7.2.5 Five9 Key News
7.3 Ozonetel
  7.3.1 Ozonetel Corporate Summary
  7.3.2 Ozonetel Business Overview
  7.3.3 Ozonetel Contact Centers Speech Major Product Offerings
  7.3.4 Ozonetel Contact Centers Speech Revenue in Global Market (2017-2022)
  7.3.5 Ozonetel Key News
7.4 SAP
  7.4.1 SAP Corporate Summary
  7.4.2 SAP Business Overview
  7.4.3 SAP Contact Centers Speech Major Product Offerings
  7.4.4 SAP Contact Centers Speech Revenue in Global Market (2017-2022)
  7.4.5 SAP Key News
7.5 Lumenvox
  7.5.1 Lumenvox Corporate Summary
  7.5.2 Lumenvox Business Overview
  7.5.3 Lumenvox Contact Centers Speech Major Product Offerings
  7.5.4 Lumenvox Contact Centers Speech Revenue in Global Market (2017-2022)
  7.5.5 Lumenvox Key News
7.6 Spok
  7.6.1 Spok Corporate Summary
  7.6.2 Spok Business Overview
  7.6.3 Spok Contact Centers Speech Major Product Offerings
  7.6.4 Spok Contact Centers Speech Revenue in Global Market (2017-2022)
  7.6.5 Spok Key News
7.7 Intrasoft
  7.7.1 Intrasoft Corporate Summary
  7.7.2 Intrasoft Business Overview
  7.7.3 Intrasoft Contact Centers Speech Major Product Offerings
  7.7.4 Intrasoft Contact Centers Speech Revenue in Global Market (2017-2022)
  7.7.5 Intrasoft Key News
7.8 Jacada
  7.8.1 Jacada Corporate Summary
  7.8.2 Jacada Business Overview
  7.8.3 Jacada Contact Centers Speech Major Product Offerings
  7.8.4 Jacada Contact Centers Speech Revenue in Global Market (2017-2022)
  7.8.5 Jacada Key News
7.9 Verint Systems
  7.9.1 Verint Systems Corporate Summary
  7.9.2 Verint Systems Business Overview
  7.9.3 Verint Systems Contact Centers Speech Major Product Offerings
  7.9.4 Verint Systems Contact Centers Speech Revenue in Global Market (2017-2022)
  7.9.5 Verint Systems Key News
7.10 Ameyoengage
  7.10.1 Ameyoengage Corporate Summary
  7.10.2 Ameyoengage Business Overview
  7.10.3 Ameyoengage Contact Centers Speech Major Product Offerings
  7.10.4 Ameyoengage Contact Centers Speech Revenue in Global Market (2017-2022)
  7.10.5 Ameyoengage Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Contact Centers Speech Market Opportunities & Trends in Global Market
Table 2. Contact Centers Speech Market Drivers in Global Market
Table 3. Contact Centers Speech Market Restraints in Global Market
Table 4. Key Players of Contact Centers Speech in Global Market
Table 5. Top Contact Centers Speech Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Centers Speech Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Centers Speech Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Centers Speech Product Type
Table 9. List of Global Tier 1 Contact Centers Speech Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Centers Speech Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Contact Centers Speech Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Centers Speech Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Centers Speech Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Contact Centers Speech Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Centers Speech Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Centers Speech Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Contact Centers Speech Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Centers Speech Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Centers Speech Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Centers Speech Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Centers Speech Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Centers Speech Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Centers Speech Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Centers Speech Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Centers Speech Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Centers Speech Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Centers Speech Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Centers Speech Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Centers Speech Revenue, (US$, Mn), 2023-2028
Table 30. Altitude Software Corporate Summary
Table 31. Altitude Software Contact Centers Speech Product Offerings
Table 32. Altitude Software Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 33. Five9 Corporate Summary
Table 34. Five9 Contact Centers Speech Product Offerings
Table 35. Five9 Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 36. Ozonetel Corporate Summary
Table 37. Ozonetel Contact Centers Speech Product Offerings
Table 38. Ozonetel Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 39. SAP Corporate Summary
Table 40. SAP Contact Centers Speech Product Offerings
Table 41. SAP Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 42. Lumenvox Corporate Summary
Table 43. Lumenvox Contact Centers Speech Product Offerings
Table 44. Lumenvox Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 45. Spok Corporate Summary
Table 46. Spok Contact Centers Speech Product Offerings
Table 47. Spok Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 48. Intrasoft Corporate Summary
Table 49. Intrasoft Contact Centers Speech Product Offerings
Table 50. Intrasoft Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 51. Jacada Corporate Summary
Table 52. Jacada Contact Centers Speech Product Offerings
Table 53. Jacada Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 54. Verint Systems Corporate Summary
Table 55. Verint Systems Contact Centers Speech Product Offerings
Table 56. Verint Systems Contact Centers Speech Revenue (US$, Mn), (2017-2022)
Table 57. Ameyoengage Corporate Summary
Table 58. Ameyoengage Contact Centers Speech Product Offerings
Table 59. Ameyoengage Contact Centers Speech Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Contact Centers Speech Segment by Type in 2021
Figure 2. Contact Centers Speech Segment by Application in 2021
Figure 3. Global Contact Centers Speech Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Centers Speech Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Centers Speech Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Centers Speech Revenue in 2021
Figure 8. By Type - Global Contact Centers Speech Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Centers Speech Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Centers Speech Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Centers Speech Revenue Market Share, 2017-2028
Figure 12. US Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Centers Speech Revenue Market Share, 2017-2028
Figure 16. Germany Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Centers Speech Revenue Market Share, 2017-2028
Figure 24. China Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Centers Speech Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Centers Speech Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Centers Speech Revenue, (US$, Mn), 2017-2028
Figure 37. Altitude Software Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Five9 Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Ozonetel Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. SAP Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Lumenvox Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Spok Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Intrasoft Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Jacada Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Verint Systems Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Ameyoengage Contact Centers Speech Revenue Year Over Year Growth (US$, Mn) & (2017-2022)