Contact Centers Speech Applications Market, Global Outlook and Forecast 2022-2028

March 2022 | 64 pages | ID: C52F248474B4EN
Market Monitor Global

Abstracts

Contact centers speech applications is the solution to cater to various speech applications such as chat quality and monitoring, workforce optimization, data integration and recording, call routing and queuing, and real-time decision making?

This report contains market size and forecasts of Contact Centers Speech Applications in Global, including the following market information:

Global Contact Centers Speech Applications Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Contact Centers Speech Applications market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Software Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Contact Centers Speech Applications include Altitude Software, Five9, Ozonetel, SAP SE, Lumenvox,., Spok, Intrasoft International, Jacada and Verint Systems and etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Centers Speech Applications companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Contact Centers Speech Applications Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Contact Centers Speech Applications Market Segment Percentages, by Type, 2021 (%)

• Software
• Service

Global Contact Centers Speech Applications Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Contact Centers Speech Applications Market Segment Percentages, by Application, 2021 (%)

• Public Service
• E-commerce
• Financial
• Others

Global Contact Centers Speech Applications Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Contact Centers Speech Applications Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Contact Centers Speech Applications revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Contact Centers Speech Applications revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Altitude Software
• Five9
• Ozonetel
• SAP SE
• Lumenvox,.
• Spok
• Intrasoft International
• Jacada
• Verint Systems
• Ameyoengage.Com

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Contact Centers Speech Applications Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Contact Centers Speech Applications Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS OVERALL MARKET SIZE

2.1 Global Contact Centers Speech Applications Market Size: 2021 VS 2028
2.2 Global Contact Centers Speech Applications Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Contact Centers Speech Applications Players in Global Market
3.2 Top Global Contact Centers Speech Applications Companies Ranked by Revenue
3.3 Global Contact Centers Speech Applications Revenue by Companies
3.4 Top 3 and Top 5 Contact Centers Speech Applications Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Centers Speech Applications Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Centers Speech Applications Players in Global Market
  3.6.1 List of Global Tier 1 Contact Centers Speech Applications Companies
  3.6.2 List of Global Tier 2 and Tier 3 Contact Centers Speech Applications Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Contact Centers Speech Applications Market Size Markets, 2021 & 2028
  4.1.2 Software
  4.1.3 Service
4.2 By Type - Global Contact Centers Speech Applications Revenue & Forecasts
  4.2.1 By Type - Global Contact Centers Speech Applications Revenue, 2017-2022
  4.2.2 By Type - Global Contact Centers Speech Applications Revenue, 2023-2028
  4.2.3 By Type - Global Contact Centers Speech Applications Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Contact Centers Speech Applications Market Size, 2021 & 2028
  5.1.2 Public Service
  5.1.3 E-commerce
  5.1.4 Financial
  5.1.5 Others
5.2 By Application - Global Contact Centers Speech Applications Revenue & Forecasts
  5.2.1 By Application - Global Contact Centers Speech Applications Revenue, 2017-2022
  5.2.2 By Application - Global Contact Centers Speech Applications Revenue, 2023-2028
  5.2.3 By Application - Global Contact Centers Speech Applications Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Contact Centers Speech Applications Market Size, 2021 & 2028
6.2 By Region - Global Contact Centers Speech Applications Revenue & Forecasts
  6.2.1 By Region - Global Contact Centers Speech Applications Revenue, 2017-2022
  6.2.2 By Region - Global Contact Centers Speech Applications Revenue, 2023-2028
  6.2.3 By Region - Global Contact Centers Speech Applications Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Contact Centers Speech Applications Revenue, 2017-2028
  6.3.2 US Contact Centers Speech Applications Market Size, 2017-2028
  6.3.3 Canada Contact Centers Speech Applications Market Size, 2017-2028
  6.3.4 Mexico Contact Centers Speech Applications Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Contact Centers Speech Applications Revenue, 2017-2028
  6.4.2 Germany Contact Centers Speech Applications Market Size, 2017-2028
  6.4.3 France Contact Centers Speech Applications Market Size, 2017-2028
  6.4.4 U.K. Contact Centers Speech Applications Market Size, 2017-2028
  6.4.5 Italy Contact Centers Speech Applications Market Size, 2017-2028
  6.4.6 Russia Contact Centers Speech Applications Market Size, 2017-2028
  6.4.7 Nordic Countries Contact Centers Speech Applications Market Size, 2017-2028
  6.4.8 Benelux Contact Centers Speech Applications Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Contact Centers Speech Applications Revenue, 2017-2028
  6.5.2 China Contact Centers Speech Applications Market Size, 2017-2028
  6.5.3 Japan Contact Centers Speech Applications Market Size, 2017-2028
  6.5.4 South Korea Contact Centers Speech Applications Market Size, 2017-2028
  6.5.5 Southeast Asia Contact Centers Speech Applications Market Size, 2017-2028
  6.5.6 India Contact Centers Speech Applications Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Contact Centers Speech Applications Revenue, 2017-2028
  6.6.2 Brazil Contact Centers Speech Applications Market Size, 2017-2028
  6.6.3 Argentina Contact Centers Speech Applications Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Contact Centers Speech Applications Revenue, 2017-2028
  6.7.2 Turkey Contact Centers Speech Applications Market Size, 2017-2028
  6.7.3 Israel Contact Centers Speech Applications Market Size, 2017-2028
  6.7.4 Saudi Arabia Contact Centers Speech Applications Market Size, 2017-2028
  6.7.5 UAE Contact Centers Speech Applications Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Altitude Software
  7.1.1 Altitude Software Corporate Summary
  7.1.2 Altitude Software Business Overview
  7.1.3 Altitude Software Contact Centers Speech Applications Major Product Offerings
  7.1.4 Altitude Software Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.1.5 Altitude Software Key News
7.2 Five9
  7.2.1 Five9 Corporate Summary
  7.2.2 Five9 Business Overview
  7.2.3 Five9 Contact Centers Speech Applications Major Product Offerings
  7.2.4 Five9 Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.2.5 Five9 Key News
7.3 Ozonetel
  7.3.1 Ozonetel Corporate Summary
  7.3.2 Ozonetel Business Overview
  7.3.3 Ozonetel Contact Centers Speech Applications Major Product Offerings
  7.3.4 Ozonetel Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.3.5 Ozonetel Key News
7.4 SAP SE
  7.4.1 SAP SE Corporate Summary
  7.4.2 SAP SE Business Overview
  7.4.3 SAP SE Contact Centers Speech Applications Major Product Offerings
  7.4.4 SAP SE Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.4.5 SAP SE Key News
7.5 Lumenvox,.
  7.5.1 Lumenvox,. Corporate Summary
  7.5.2 Lumenvox,. Business Overview
  7.5.3 Lumenvox,. Contact Centers Speech Applications Major Product Offerings
  7.5.4 Lumenvox,. Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.5.5 Lumenvox,. Key News
7.6 Spok
  7.6.1 Spok Corporate Summary
  7.6.2 Spok Business Overview
  7.6.3 Spok Contact Centers Speech Applications Major Product Offerings
  7.6.4 Spok Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.6.5 Spok Key News
7.7 Intrasoft International
  7.7.1 Intrasoft International Corporate Summary
  7.7.2 Intrasoft International Business Overview
  7.7.3 Intrasoft International Contact Centers Speech Applications Major Product Offerings
  7.7.4 Intrasoft International Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.7.5 Intrasoft International Key News
7.8 Jacada
  7.8.1 Jacada Corporate Summary
  7.8.2 Jacada Business Overview
  7.8.3 Jacada Contact Centers Speech Applications Major Product Offerings
  7.8.4 Jacada Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.8.5 Jacada Key News
7.9 Verint Systems
  7.9.1 Verint Systems Corporate Summary
  7.9.2 Verint Systems Business Overview
  7.9.3 Verint Systems Contact Centers Speech Applications Major Product Offerings
  7.9.4 Verint Systems Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.9.5 Verint Systems Key News
7.10 Ameyoengage.Com
  7.10.1 Ameyoengage.Com Corporate Summary
  7.10.2 Ameyoengage.Com Business Overview
  7.10.3 Ameyoengage.Com Contact Centers Speech Applications Major Product Offerings
  7.10.4 Ameyoengage.Com Contact Centers Speech Applications Revenue in Global Market (2017-2022)
  7.10.5 Ameyoengage.Com Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Contact Centers Speech Applications Market Opportunities & Trends in Global Market
Table 2. Contact Centers Speech Applications Market Drivers in Global Market
Table 3. Contact Centers Speech Applications Market Restraints in Global Market
Table 4. Key Players of Contact Centers Speech Applications in Global Market
Table 5. Top Contact Centers Speech Applications Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Centers Speech Applications Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Centers Speech Applications Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Centers Speech Applications Product Type
Table 9. List of Global Tier 1 Contact Centers Speech Applications Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Centers Speech Applications Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Contact Centers Speech Applications Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Centers Speech Applications Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Centers Speech Applications Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Contact Centers Speech Applications Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Centers Speech Applications Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Centers Speech Applications Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Contact Centers Speech Applications Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Centers Speech Applications Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Centers Speech Applications Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Centers Speech Applications Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Centers Speech Applications Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Centers Speech Applications Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Centers Speech Applications Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Centers Speech Applications Revenue, (US$, Mn), 2023-2028
Table 30. Altitude Software Corporate Summary
Table 31. Altitude Software Contact Centers Speech Applications Product Offerings
Table 32. Altitude Software Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 33. Five9 Corporate Summary
Table 34. Five9 Contact Centers Speech Applications Product Offerings
Table 35. Five9 Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 36. Ozonetel Corporate Summary
Table 37. Ozonetel Contact Centers Speech Applications Product Offerings
Table 38. Ozonetel Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 39. SAP SE Corporate Summary
Table 40. SAP SE Contact Centers Speech Applications Product Offerings
Table 41. SAP SE Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 42. Lumenvox,. Corporate Summary
Table 43. Lumenvox,. Contact Centers Speech Applications Product Offerings
Table 44. Lumenvox,. Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 45. Spok Corporate Summary
Table 46. Spok Contact Centers Speech Applications Product Offerings
Table 47. Spok Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 48. Intrasoft International Corporate Summary
Table 49. Intrasoft International Contact Centers Speech Applications Product Offerings
Table 50. Intrasoft International Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 51. Jacada Corporate Summary
Table 52. Jacada Contact Centers Speech Applications Product Offerings
Table 53. Jacada Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 54. Verint Systems Corporate Summary
Table 55. Verint Systems Contact Centers Speech Applications Product Offerings
Table 56. Verint Systems Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)
Table 57. Ameyoengage.Com Corporate Summary
Table 58. Ameyoengage.Com Contact Centers Speech Applications Product Offerings
Table 59. Ameyoengage.Com Contact Centers Speech Applications Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Contact Centers Speech Applications Segment by Type in 2021
Figure 2. Contact Centers Speech Applications Segment by Application in 2021
Figure 3. Global Contact Centers Speech Applications Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Centers Speech Applications Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Centers Speech Applications Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Centers Speech Applications Revenue in 2021
Figure 8. By Type - Global Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 12. US Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 16. Germany Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 24. China Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Centers Speech Applications Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Centers Speech Applications Revenue, (US$, Mn), 2017-2028
Figure 37. Altitude Software Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Five9 Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Ozonetel Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. SAP SE Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Lumenvox,. Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Spok Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Intrasoft International Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Jacada Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Verint Systems Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Ameyoengage.Com Contact Centers Speech Applications Revenue Year Over Year Growth (US$, Mn) & (2017-2022)