Contact Center Market - Global Outlook and Forecast 2022-2028

March 2022 | 104 pages | ID: C86CCB4B114EEN
Market Monitor Global

Abstracts

This report contains market size and forecasts of Contact Center in Global, including the following market information:

Global Contact Center Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Contact Center market was valued at 34660 million in 2021 and is projected to reach US$ 44210 million by 2028, at a CAGR of 3.5% during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Public Cloud Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Contact Center include 8?8, Five9, Cisco, Genesys, Oracle, Newvoicemedia, Connect First, Aspect Software and Nice Ltd., etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Contact Center Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Contact Center Market Segment Percentages, by Type, 2021 (%)

• Public Cloud
• Private Cloud
• Hybrid Cloud

Global Contact Center Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Contact Center Market Segment Percentages, by Application, 2021 (%)

• Banking & Financial Services Industry
• Consumer Goods and Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Media and Entertainment
• Telecommunication and Information Technology Enabled Services (ITES)
• Others

Global Contact Center Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Contact Center Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Contact Center revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Contact Center revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• 8?8
• Five9
• Cisco
• Genesys
• Oracle
• Newvoicemedia
• Connect First
• Aspect Software
• Nice Ltd.
• 3clogic
• Bt Group
• West Corporation
• Liveops
• Mitel Networks Corporation
• Ozonetel
• Evolve IP
• Yuntongxun
• Alibaba

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Contact Center Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Contact Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CONTACT CENTER OVERALL MARKET SIZE

2.1 Global Contact Center Market Size: 2021 VS 2028
2.2 Global Contact Center Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Contact Center Players in Global Market
3.2 Top Global Contact Center Companies Ranked by Revenue
3.3 Global Contact Center Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Players in Global Market
  3.6.1 List of Global Tier 1 Contact Center Companies
  3.6.2 List of Global Tier 2 and Tier 3 Contact Center Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Contact Center Market Size Markets, 2021 & 2028
  4.1.2 Public Cloud
  4.1.3 Private Cloud
  4.1.4 Hybrid Cloud
4.2 By Type - Global Contact Center Revenue & Forecasts
  4.2.1 By Type - Global Contact Center Revenue, 2017-2022
  4.2.2 By Type - Global Contact Center Revenue, 2023-2028
  4.2.3 By Type - Global Contact Center Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Contact Center Market Size, 2021 & 2028
  5.1.2 Banking & Financial Services Industry
  5.1.3 Consumer Goods and Retail
  5.1.4 Government and Public Sector
  5.1.5 Healthcare and Life Sciences
  5.1.6 Manufacturing
  5.1.7 Media and Entertainment
  5.1.8 Telecommunication and Information Technology Enabled Services (ITES)
  5.1.9 Others
5.2 By Application - Global Contact Center Revenue & Forecasts
  5.2.1 By Application - Global Contact Center Revenue, 2017-2022
  5.2.2 By Application - Global Contact Center Revenue, 2023-2028
  5.2.3 By Application - Global Contact Center Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Contact Center Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Revenue & Forecasts
  6.2.1 By Region - Global Contact Center Revenue, 2017-2022
  6.2.2 By Region - Global Contact Center Revenue, 2023-2028
  6.2.3 By Region - Global Contact Center Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Contact Center Revenue, 2017-2028
  6.3.2 US Contact Center Market Size, 2017-2028
  6.3.3 Canada Contact Center Market Size, 2017-2028
  6.3.4 Mexico Contact Center Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Contact Center Revenue, 2017-2028
  6.4.2 Germany Contact Center Market Size, 2017-2028
  6.4.3 France Contact Center Market Size, 2017-2028
  6.4.4 U.K. Contact Center Market Size, 2017-2028
  6.4.5 Italy Contact Center Market Size, 2017-2028
  6.4.6 Russia Contact Center Market Size, 2017-2028
  6.4.7 Nordic Countries Contact Center Market Size, 2017-2028
  6.4.8 Benelux Contact Center Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Contact Center Revenue, 2017-2028
  6.5.2 China Contact Center Market Size, 2017-2028
  6.5.3 Japan Contact Center Market Size, 2017-2028
  6.5.4 South Korea Contact Center Market Size, 2017-2028
  6.5.5 Southeast Asia Contact Center Market Size, 2017-2028
  6.5.6 India Contact Center Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Contact Center Revenue, 2017-2028
  6.6.2 Brazil Contact Center Market Size, 2017-2028
  6.6.3 Argentina Contact Center Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Contact Center Revenue, 2017-2028
  6.7.2 Turkey Contact Center Market Size, 2017-2028
  6.7.3 Israel Contact Center Market Size, 2017-2028
  6.7.4 Saudi Arabia Contact Center Market Size, 2017-2028
  6.7.5 UAE Contact Center Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 8?8
  7.1.1 8?8 Corporate Summary
  7.1.2 8?8 Business Overview
  7.1.3 8?8 Contact Center Major Product Offerings
  7.1.4 8?8 Contact Center Revenue in Global Market (2017-2022)
  7.1.5 8?8 Key News
7.2 Five9
  7.2.1 Five9 Corporate Summary
  7.2.2 Five9 Business Overview
  7.2.3 Five9 Contact Center Major Product Offerings
  7.2.4 Five9 Contact Center Revenue in Global Market (2017-2022)
  7.2.5 Five9 Key News
7.3 Cisco
  7.3.1 Cisco Corporate Summary
  7.3.2 Cisco Business Overview
  7.3.3 Cisco Contact Center Major Product Offerings
  7.3.4 Cisco Contact Center Revenue in Global Market (2017-2022)
  7.3.5 Cisco Key News
7.4 Genesys
  7.4.1 Genesys Corporate Summary
  7.4.2 Genesys Business Overview
  7.4.3 Genesys Contact Center Major Product Offerings
  7.4.4 Genesys Contact Center Revenue in Global Market (2017-2022)
  7.4.5 Genesys Key News
7.5 Oracle
  7.5.1 Oracle Corporate Summary
  7.5.2 Oracle Business Overview
  7.5.3 Oracle Contact Center Major Product Offerings
  7.5.4 Oracle Contact Center Revenue in Global Market (2017-2022)
  7.5.5 Oracle Key News
7.6 Newvoicemedia
  7.6.1 Newvoicemedia Corporate Summary
  7.6.2 Newvoicemedia Business Overview
  7.6.3 Newvoicemedia Contact Center Major Product Offerings
  7.6.4 Newvoicemedia Contact Center Revenue in Global Market (2017-2022)
  7.6.5 Newvoicemedia Key News
7.7 Connect First
  7.7.1 Connect First Corporate Summary
  7.7.2 Connect First Business Overview
  7.7.3 Connect First Contact Center Major Product Offerings
  7.7.4 Connect First Contact Center Revenue in Global Market (2017-2022)
  7.7.5 Connect First Key News
7.8 Aspect Software
  7.8.1 Aspect Software Corporate Summary
  7.8.2 Aspect Software Business Overview
  7.8.3 Aspect Software Contact Center Major Product Offerings
  7.8.4 Aspect Software Contact Center Revenue in Global Market (2017-2022)
  7.8.5 Aspect Software Key News
7.9 Nice Ltd.
  7.9.1 Nice Ltd. Corporate Summary
  7.9.2 Nice Ltd. Business Overview
  7.9.3 Nice Ltd. Contact Center Major Product Offerings
  7.9.4 Nice Ltd. Contact Center Revenue in Global Market (2017-2022)
  7.9.5 Nice Ltd. Key News
7.10 3clogic
  7.10.1 3clogic Corporate Summary
  7.10.2 3clogic Business Overview
  7.10.3 3clogic Contact Center Major Product Offerings
  7.10.4 3clogic Contact Center Revenue in Global Market (2017-2022)
  7.10.5 3clogic Key News
7.11 Bt Group
  7.11.1 Bt Group Corporate Summary
  7.11.2 Bt Group Business Overview
  7.11.3 Bt Group Contact Center Major Product Offerings
  7.11.4 Bt Group Contact Center Revenue in Global Market (2017-2022)
  7.11.5 Bt Group Key News
7.12 West Corporation
  7.12.1 West Corporation Corporate Summary
  7.12.2 West Corporation Business Overview
  7.12.3 West Corporation Contact Center Major Product Offerings
  7.12.4 West Corporation Contact Center Revenue in Global Market (2017-2022)
  7.12.5 West Corporation Key News
7.13 Liveops
  7.13.1 Liveops Corporate Summary
  7.13.2 Liveops Business Overview
  7.13.3 Liveops Contact Center Major Product Offerings
  7.13.4 Liveops Contact Center Revenue in Global Market (2017-2022)
  7.13.5 Liveops Key News
7.14 Mitel Networks Corporation
  7.14.1 Mitel Networks Corporation Corporate Summary
  7.14.2 Mitel Networks Corporation Business Overview
  7.14.3 Mitel Networks Corporation Contact Center Major Product Offerings
  7.14.4 Mitel Networks Corporation Contact Center Revenue in Global Market (2017-2022)
  7.14.5 Mitel Networks Corporation Key News
7.15 Ozonetel
  7.15.1 Ozonetel Corporate Summary
  7.15.2 Ozonetel Business Overview
  7.15.3 Ozonetel Contact Center Major Product Offerings
  7.15.4 Ozonetel Contact Center Revenue in Global Market (2017-2022)
  7.15.5 Ozonetel Key News
7.16 Evolve IP
  7.16.1 Evolve IP Corporate Summary
  7.16.2 Evolve IP Business Overview
  7.16.3 Evolve IP Contact Center Major Product Offerings
  7.16.4 Evolve IP Contact Center Revenue in Global Market (2017-2022)
  7.16.5 Evolve IP Key News
7.17 Yuntongxun
  7.17.1 Yuntongxun Corporate Summary
  7.17.2 Yuntongxun Business Overview
  7.17.3 Yuntongxun Contact Center Major Product Offerings
  7.17.4 Yuntongxun Contact Center Revenue in Global Market (2017-2022)
  7.17.5 Yuntongxun Key News
7.18 Alibaba
  7.18.1 Alibaba Corporate Summary
  7.18.2 Alibaba Business Overview
  7.18.3 Alibaba Contact Center Major Product Offerings
  7.18.4 Alibaba Contact Center Revenue in Global Market (2017-2022)
  7.18.5 Alibaba Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Contact Center Market Opportunities & Trends in Global Market
Table 2. Contact Center Market Drivers in Global Market
Table 3. Contact Center Market Restraints in Global Market
Table 4. Key Players of Contact Center in Global Market
Table 5. Top Contact Center Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Product Type
Table 9. List of Global Tier 1 Contact Center Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Contact Center Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Contact Center Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Contact Center Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Revenue, (US$, Mn), 2023-2028
Table 30. 8?8 Corporate Summary
Table 31. 8?8 Contact Center Product Offerings
Table 32. 8?8 Contact Center Revenue (US$, Mn), (2017-2022)
Table 33. Five9 Corporate Summary
Table 34. Five9 Contact Center Product Offerings
Table 35. Five9 Contact Center Revenue (US$, Mn), (2017-2022)
Table 36. Cisco Corporate Summary
Table 37. Cisco Contact Center Product Offerings
Table 38. Cisco Contact Center Revenue (US$, Mn), (2017-2022)
Table 39. Genesys Corporate Summary
Table 40. Genesys Contact Center Product Offerings
Table 41. Genesys Contact Center Revenue (US$, Mn), (2017-2022)
Table 42. Oracle Corporate Summary
Table 43. Oracle Contact Center Product Offerings
Table 44. Oracle Contact Center Revenue (US$, Mn), (2017-2022)
Table 45. Newvoicemedia Corporate Summary
Table 46. Newvoicemedia Contact Center Product Offerings
Table 47. Newvoicemedia Contact Center Revenue (US$, Mn), (2017-2022)
Table 48. Connect First Corporate Summary
Table 49. Connect First Contact Center Product Offerings
Table 50. Connect First Contact Center Revenue (US$, Mn), (2017-2022)
Table 51. Aspect Software Corporate Summary
Table 52. Aspect Software Contact Center Product Offerings
Table 53. Aspect Software Contact Center Revenue (US$, Mn), (2017-2022)
Table 54. Nice Ltd. Corporate Summary
Table 55. Nice Ltd. Contact Center Product Offerings
Table 56. Nice Ltd. Contact Center Revenue (US$, Mn), (2017-2022)
Table 57. 3clogic Corporate Summary
Table 58. 3clogic Contact Center Product Offerings
Table 59. 3clogic Contact Center Revenue (US$, Mn), (2017-2022)
Table 60. Bt Group Corporate Summary
Table 61. Bt Group Contact Center Product Offerings
Table 62. Bt Group Contact Center Revenue (US$, Mn), (2017-2022)
Table 63. West Corporation Corporate Summary
Table 64. West Corporation Contact Center Product Offerings
Table 65. West Corporation Contact Center Revenue (US$, Mn), (2017-2022)
Table 66. Liveops Corporate Summary
Table 67. Liveops Contact Center Product Offerings
Table 68. Liveops Contact Center Revenue (US$, Mn), (2017-2022)
Table 69. Mitel Networks Corporation Corporate Summary
Table 70. Mitel Networks Corporation Contact Center Product Offerings
Table 71. Mitel Networks Corporation Contact Center Revenue (US$, Mn), (2017-2022)
Table 72. Ozonetel Corporate Summary
Table 73. Ozonetel Contact Center Product Offerings
Table 74. Ozonetel Contact Center Revenue (US$, Mn), (2017-2022)
Table 75. Evolve IP Corporate Summary
Table 76. Evolve IP Contact Center Product Offerings
Table 77. Evolve IP Contact Center Revenue (US$, Mn), (2017-2022)
Table 78. Yuntongxun Corporate Summary
Table 79. Yuntongxun Contact Center Product Offerings
Table 80. Yuntongxun Contact Center Revenue (US$, Mn), (2017-2022)
Table 81. Alibaba Corporate Summary
Table 82. Alibaba Contact Center Product Offerings
Table 83. Alibaba Contact Center Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Contact Center Segment by Type in 2021
Figure 2. Contact Center Segment by Application in 2021
Figure 3. Global Contact Center Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Center Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Revenue in 2021
Figure 8. By Type - Global Contact Center Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Revenue Market Share, 2017-2028
Figure 12. US Contact Center Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Revenue Market Share, 2017-2028
Figure 24. China Contact Center Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Revenue, (US$, Mn), 2017-2028
Figure 37. 8?8 Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Five9 Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Cisco Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Genesys Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Oracle Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Newvoicemedia Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Connect First Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Aspect Software Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Nice Ltd. Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. 3clogic Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Bt Group Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. West Corporation Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Liveops Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Mitel Networks Corporation Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. Ozonetel Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. Evolve IP Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 53. Yuntongxun Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 54. Alibaba Contact Center Revenue Year Over Year Growth (US$, Mn) & (2017-2022)