Contact Center Gamification Platform Market, Global Outlook and Forecast 2022-2028

April 2022 | 66 pages | ID: CA23A61E9D2CEN
Market Monitor Global

Abstracts

This report contains market size and forecasts of Contact Center Gamification Platform in Global, including the following market information:

Global Contact Center Gamification Platform Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Contact Center Gamification Platform market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Contact Center Gamification Platform include Alvaria, Centrical, Genesys, Mambo.IO, Playmotiv, Five9, LiveAgent, Freshdesk and Zendesk, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center Gamification Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Contact Center Gamification Platform Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Contact Center Gamification Platform Market Segment Percentages, by Type, 2021 (%)

• Cloud Based
• Web Based

Global Contact Center Gamification Platform Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Contact Center Gamification Platform Market Segment Percentages, by Application, 2021 (%)

• SMEs
• Large Enterprises

Global Contact Center Gamification Platform Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Contact Center Gamification Platform Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Contact Center Gamification Platform revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Contact Center Gamification Platform revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Alvaria
• Centrical
• Genesys
• Mambo.IO
• Playmotiv
• Five9
• LiveAgent
• Freshdesk
• Zendesk
• Zoho Desk
• Nextiva
• ZIZO Technologies

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Contact Center Gamification Platform Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Contact Center Gamification Platform Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CONTACT CENTER GAMIFICATION PLATFORM OVERALL MARKET SIZE

2.1 Global Contact Center Gamification Platform Market Size: 2021 VS 2028
2.2 Global Contact Center Gamification Platform Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Contact Center Gamification Platform Players in Global Market
3.2 Top Global Contact Center Gamification Platform Companies Ranked by Revenue
3.3 Global Contact Center Gamification Platform Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Gamification Platform Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Gamification Platform Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Gamification Platform Players in Global Market
  3.6.1 List of Global Tier 1 Contact Center Gamification Platform Companies
  3.6.2 List of Global Tier 2 and Tier 3 Contact Center Gamification Platform Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Contact Center Gamification Platform Market Size Markets, 2021 & 2028
  4.1.2 Cloud Based
  4.1.3 Web Based
4.2 By Type - Global Contact Center Gamification Platform Revenue & Forecasts
  4.2.1 By Type - Global Contact Center Gamification Platform Revenue, 2017-2022
  4.2.2 By Type - Global Contact Center Gamification Platform Revenue, 2023-2028
  4.2.3 By Type - Global Contact Center Gamification Platform Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Contact Center Gamification Platform Market Size, 2021 & 2028
  5.1.2 SMEs
  5.1.3 Large Enterprises
5.2 By Application - Global Contact Center Gamification Platform Revenue & Forecasts
  5.2.1 By Application - Global Contact Center Gamification Platform Revenue, 2017-2022
  5.2.2 By Application - Global Contact Center Gamification Platform Revenue, 2023-2028
  5.2.3 By Application - Global Contact Center Gamification Platform Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Contact Center Gamification Platform Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Gamification Platform Revenue & Forecasts
  6.2.1 By Region - Global Contact Center Gamification Platform Revenue, 2017-2022
  6.2.2 By Region - Global Contact Center Gamification Platform Revenue, 2023-2028
  6.2.3 By Region - Global Contact Center Gamification Platform Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Contact Center Gamification Platform Revenue, 2017-2028
  6.3.2 US Contact Center Gamification Platform Market Size, 2017-2028
  6.3.3 Canada Contact Center Gamification Platform Market Size, 2017-2028
  6.3.4 Mexico Contact Center Gamification Platform Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Contact Center Gamification Platform Revenue, 2017-2028
  6.4.2 Germany Contact Center Gamification Platform Market Size, 2017-2028
  6.4.3 France Contact Center Gamification Platform Market Size, 2017-2028
  6.4.4 U.K. Contact Center Gamification Platform Market Size, 2017-2028
  6.4.5 Italy Contact Center Gamification Platform Market Size, 2017-2028
  6.4.6 Russia Contact Center Gamification Platform Market Size, 2017-2028
  6.4.7 Nordic Countries Contact Center Gamification Platform Market Size, 2017-2028
  6.4.8 Benelux Contact Center Gamification Platform Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Contact Center Gamification Platform Revenue, 2017-2028
  6.5.2 China Contact Center Gamification Platform Market Size, 2017-2028
  6.5.3 Japan Contact Center Gamification Platform Market Size, 2017-2028
  6.5.4 South Korea Contact Center Gamification Platform Market Size, 2017-2028
  6.5.5 Southeast Asia Contact Center Gamification Platform Market Size, 2017-2028
  6.5.6 India Contact Center Gamification Platform Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Contact Center Gamification Platform Revenue, 2017-2028
  6.6.2 Brazil Contact Center Gamification Platform Market Size, 2017-2028
  6.6.3 Argentina Contact Center Gamification Platform Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Contact Center Gamification Platform Revenue, 2017-2028
  6.7.2 Turkey Contact Center Gamification Platform Market Size, 2017-2028
  6.7.3 Israel Contact Center Gamification Platform Market Size, 2017-2028
  6.7.4 Saudi Arabia Contact Center Gamification Platform Market Size, 2017-2028
  6.7.5 UAE Contact Center Gamification Platform Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Alvaria
  7.1.1 Alvaria Corporate Summary
  7.1.2 Alvaria Business Overview
  7.1.3 Alvaria Contact Center Gamification Platform Major Product Offerings
  7.1.4 Alvaria Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.1.5 Alvaria Key News
7.2 Centrical
  7.2.1 Centrical Corporate Summary
  7.2.2 Centrical Business Overview
  7.2.3 Centrical Contact Center Gamification Platform Major Product Offerings
  7.2.4 Centrical Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.2.5 Centrical Key News
7.3 Genesys
  7.3.1 Genesys Corporate Summary
  7.3.2 Genesys Business Overview
  7.3.3 Genesys Contact Center Gamification Platform Major Product Offerings
  7.3.4 Genesys Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.3.5 Genesys Key News
7.4 Mambo.IO
  7.4.1 Mambo.IO Corporate Summary
  7.4.2 Mambo.IO Business Overview
  7.4.3 Mambo.IO Contact Center Gamification Platform Major Product Offerings
  7.4.4 Mambo.IO Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.4.5 Mambo.IO Key News
7.5 Playmotiv
  7.5.1 Playmotiv Corporate Summary
  7.5.2 Playmotiv Business Overview
  7.5.3 Playmotiv Contact Center Gamification Platform Major Product Offerings
  7.5.4 Playmotiv Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.5.5 Playmotiv Key News
7.6 Five9
  7.6.1 Five9 Corporate Summary
  7.6.2 Five9 Business Overview
  7.6.3 Five9 Contact Center Gamification Platform Major Product Offerings
  7.6.4 Five9 Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.6.5 Five9 Key News
7.7 LiveAgent
  7.7.1 LiveAgent Corporate Summary
  7.7.2 LiveAgent Business Overview
  7.7.3 LiveAgent Contact Center Gamification Platform Major Product Offerings
  7.7.4 LiveAgent Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.7.5 LiveAgent Key News
7.8 Freshdesk
  7.8.1 Freshdesk Corporate Summary
  7.8.2 Freshdesk Business Overview
  7.8.3 Freshdesk Contact Center Gamification Platform Major Product Offerings
  7.8.4 Freshdesk Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.8.5 Freshdesk Key News
7.9 Zendesk
  7.9.1 Zendesk Corporate Summary
  7.9.2 Zendesk Business Overview
  7.9.3 Zendesk Contact Center Gamification Platform Major Product Offerings
  7.9.4 Zendesk Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.9.5 Zendesk Key News
7.10 Zoho Desk
  7.10.1 Zoho Desk Corporate Summary
  7.10.2 Zoho Desk Business Overview
  7.10.3 Zoho Desk Contact Center Gamification Platform Major Product Offerings
  7.10.4 Zoho Desk Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.10.5 Zoho Desk Key News
7.11 Nextiva
  7.11.1 Nextiva Corporate Summary
  7.11.2 Nextiva Business Overview
  7.11.3 Nextiva Contact Center Gamification Platform Major Product Offerings
  7.11.4 Nextiva Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.11.5 Nextiva Key News
7.12 ZIZO Technologies
  7.12.1 ZIZO Technologies Corporate Summary
  7.12.2 ZIZO Technologies Business Overview
  7.12.3 ZIZO Technologies Contact Center Gamification Platform Major Product Offerings
  7.12.4 ZIZO Technologies Contact Center Gamification Platform Revenue in Global Market (2017-2022)
  7.12.5 ZIZO Technologies Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Contact Center Gamification Platform Market Opportunities & Trends in Global Market
Table 2. Contact Center Gamification Platform Market Drivers in Global Market
Table 3. Contact Center Gamification Platform Market Restraints in Global Market
Table 4. Key Players of Contact Center Gamification Platform in Global Market
Table 5. Top Contact Center Gamification Platform Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Gamification Platform Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Gamification Platform Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Gamification Platform Product Type
Table 9. List of Global Tier 1 Contact Center Gamification Platform Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Gamification Platform Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Contact Center Gamification Platform Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Gamification Platform Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Gamification Platform Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Contact Center Gamification Platform Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Gamification Platform Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Gamification Platform Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Contact Center Gamification Platform Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Gamification Platform Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Gamification Platform Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Gamification Platform Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Gamification Platform Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Gamification Platform Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Gamification Platform Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Gamification Platform Revenue, (US$, Mn), 2023-2028
Table 30. Alvaria Corporate Summary
Table 31. Alvaria Contact Center Gamification Platform Product Offerings
Table 32. Alvaria Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 33. Centrical Corporate Summary
Table 34. Centrical Contact Center Gamification Platform Product Offerings
Table 35. Centrical Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 36. Genesys Corporate Summary
Table 37. Genesys Contact Center Gamification Platform Product Offerings
Table 38. Genesys Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 39. Mambo.IO Corporate Summary
Table 40. Mambo.IO Contact Center Gamification Platform Product Offerings
Table 41. Mambo.IO Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 42. Playmotiv Corporate Summary
Table 43. Playmotiv Contact Center Gamification Platform Product Offerings
Table 44. Playmotiv Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 45. Five9 Corporate Summary
Table 46. Five9 Contact Center Gamification Platform Product Offerings
Table 47. Five9 Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 48. LiveAgent Corporate Summary
Table 49. LiveAgent Contact Center Gamification Platform Product Offerings
Table 50. LiveAgent Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 51. Freshdesk Corporate Summary
Table 52. Freshdesk Contact Center Gamification Platform Product Offerings
Table 53. Freshdesk Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 54. Zendesk Corporate Summary
Table 55. Zendesk Contact Center Gamification Platform Product Offerings
Table 56. Zendesk Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 57. Zoho Desk Corporate Summary
Table 58. Zoho Desk Contact Center Gamification Platform Product Offerings
Table 59. Zoho Desk Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 60. Nextiva Corporate Summary
Table 61. Nextiva Contact Center Gamification Platform Product Offerings
Table 62. Nextiva Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)
Table 63. ZIZO Technologies Corporate Summary
Table 64. ZIZO Technologies Contact Center Gamification Platform Product Offerings
Table 65. ZIZO Technologies Contact Center Gamification Platform Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Contact Center Gamification Platform Segment by Type in 2021
Figure 2. Contact Center Gamification Platform Segment by Application in 2021
Figure 3. Global Contact Center Gamification Platform Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Center Gamification Platform Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Gamification Platform Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Gamification Platform Revenue in 2021
Figure 8. By Type - Global Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 12. US Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 24. China Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Gamification Platform Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Gamification Platform Revenue, (US$, Mn), 2017-2028
Figure 37. Alvaria Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Centrical Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Genesys Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Mambo.IO Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Playmotiv Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Five9 Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. LiveAgent Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Freshdesk Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Zendesk Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Zoho Desk Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Nextiva Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. ZIZO Technologies Contact Center Gamification Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)