Call Center Services Market, Global Outlook and Forecast 2022-2028

April 2022 | 69 pages | ID: CB2CF9CA2380EN
Market Monitor Global

Abstracts

This report contains market size and forecasts of Call Center Services in Global, including the following market information:

Global Call Center Services Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Call Center Services market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Inbound Service Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Call Center Services include Go Answer, TeleDirect, Five Star, Signius Communications, Specialty Answering Service, Stericycle, Contact Communications, Nextiva and GetCallers, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Call Center Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Call Center Services Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Call Center Services Market Segment Percentages, by Type, 2021 (%)

• Inbound Service
• Outbound Service

Global Call Center Services Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Call Center Services Market Segment Percentages, by Application, 2021 (%)

• Health Care
• Property Management
• Utilities
• Finance
• Educate
• Others

Global Call Center Services Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Call Center Services Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Call Center Services revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Call Center Services revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Go Answer
• TeleDirect
• Five Star
• Signius Communications
• Specialty Answering Service
• Stericycle
• Contact Communications
• Nextiva
• GetCallers
• MAP Communications
• Davinci
• RingCentral

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Call Center Services Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Call Center Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL CALL CENTER SERVICES OVERALL MARKET SIZE

2.1 Global Call Center Services Market Size: 2021 VS 2028
2.2 Global Call Center Services Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Call Center Services Players in Global Market
3.2 Top Global Call Center Services Companies Ranked by Revenue
3.3 Global Call Center Services Revenue by Companies
3.4 Top 3 and Top 5 Call Center Services Companies in Global Market, by Revenue in 2021
3.5 Global Companies Call Center Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Center Services Players in Global Market
  3.6.1 List of Global Tier 1 Call Center Services Companies
  3.6.2 List of Global Tier 2 and Tier 3 Call Center Services Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Call Center Services Market Size Markets, 2021 & 2028
  4.1.2 Inbound Service
  4.1.3 Outbound Service
4.2 By Type - Global Call Center Services Revenue & Forecasts
  4.2.1 By Type - Global Call Center Services Revenue, 2017-2022
  4.2.2 By Type - Global Call Center Services Revenue, 2023-2028
  4.2.3 By Type - Global Call Center Services Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Call Center Services Market Size, 2021 & 2028
  5.1.2 Health Care
  5.1.3 Property Management
  5.1.4 Utilities
  5.1.5 Finance
  5.1.6 Educate
  5.1.7 Others
5.2 By Application - Global Call Center Services Revenue & Forecasts
  5.2.1 By Application - Global Call Center Services Revenue, 2017-2022
  5.2.2 By Application - Global Call Center Services Revenue, 2023-2028
  5.2.3 By Application - Global Call Center Services Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Call Center Services Market Size, 2021 & 2028
6.2 By Region - Global Call Center Services Revenue & Forecasts
  6.2.1 By Region - Global Call Center Services Revenue, 2017-2022
  6.2.2 By Region - Global Call Center Services Revenue, 2023-2028
  6.2.3 By Region - Global Call Center Services Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Call Center Services Revenue, 2017-2028
  6.3.2 US Call Center Services Market Size, 2017-2028
  6.3.3 Canada Call Center Services Market Size, 2017-2028
  6.3.4 Mexico Call Center Services Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Call Center Services Revenue, 2017-2028
  6.4.2 Germany Call Center Services Market Size, 2017-2028
  6.4.3 France Call Center Services Market Size, 2017-2028
  6.4.4 U.K. Call Center Services Market Size, 2017-2028
  6.4.5 Italy Call Center Services Market Size, 2017-2028
  6.4.6 Russia Call Center Services Market Size, 2017-2028
  6.4.7 Nordic Countries Call Center Services Market Size, 2017-2028
  6.4.8 Benelux Call Center Services Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Call Center Services Revenue, 2017-2028
  6.5.2 China Call Center Services Market Size, 2017-2028
  6.5.3 Japan Call Center Services Market Size, 2017-2028
  6.5.4 South Korea Call Center Services Market Size, 2017-2028
  6.5.5 Southeast Asia Call Center Services Market Size, 2017-2028
  6.5.6 India Call Center Services Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Call Center Services Revenue, 2017-2028
  6.6.2 Brazil Call Center Services Market Size, 2017-2028
  6.6.3 Argentina Call Center Services Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Call Center Services Revenue, 2017-2028
  6.7.2 Turkey Call Center Services Market Size, 2017-2028
  6.7.3 Israel Call Center Services Market Size, 2017-2028
  6.7.4 Saudi Arabia Call Center Services Market Size, 2017-2028
  6.7.5 UAE Call Center Services Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 Go Answer
  7.1.1 Go Answer Corporate Summary
  7.1.2 Go Answer Business Overview
  7.1.3 Go Answer Call Center Services Major Product Offerings
  7.1.4 Go Answer Call Center Services Revenue in Global Market (2017-2022)
  7.1.5 Go Answer Key News
7.2 TeleDirect
  7.2.1 TeleDirect Corporate Summary
  7.2.2 TeleDirect Business Overview
  7.2.3 TeleDirect Call Center Services Major Product Offerings
  7.2.4 TeleDirect Call Center Services Revenue in Global Market (2017-2022)
  7.2.5 TeleDirect Key News
7.3 Five Star
  7.3.1 Five Star Corporate Summary
  7.3.2 Five Star Business Overview
  7.3.3 Five Star Call Center Services Major Product Offerings
  7.3.4 Five Star Call Center Services Revenue in Global Market (2017-2022)
  7.3.5 Five Star Key News
7.4 Signius Communications
  7.4.1 Signius Communications Corporate Summary
  7.4.2 Signius Communications Business Overview
  7.4.3 Signius Communications Call Center Services Major Product Offerings
  7.4.4 Signius Communications Call Center Services Revenue in Global Market (2017-2022)
  7.4.5 Signius Communications Key News
7.5 Specialty Answering Service
  7.5.1 Specialty Answering Service Corporate Summary
  7.5.2 Specialty Answering Service Business Overview
  7.5.3 Specialty Answering Service Call Center Services Major Product Offerings
  7.5.4 Specialty Answering Service Call Center Services Revenue in Global Market (2017-2022)
  7.5.5 Specialty Answering Service Key News
7.6 Stericycle
  7.6.1 Stericycle Corporate Summary
  7.6.2 Stericycle Business Overview
  7.6.3 Stericycle Call Center Services Major Product Offerings
  7.6.4 Stericycle Call Center Services Revenue in Global Market (2017-2022)
  7.6.5 Stericycle Key News
7.7 Contact Communications
  7.7.1 Contact Communications Corporate Summary
  7.7.2 Contact Communications Business Overview
  7.7.3 Contact Communications Call Center Services Major Product Offerings
  7.7.4 Contact Communications Call Center Services Revenue in Global Market (2017-2022)
  7.7.5 Contact Communications Key News
7.8 Nextiva
  7.8.1 Nextiva Corporate Summary
  7.8.2 Nextiva Business Overview
  7.8.3 Nextiva Call Center Services Major Product Offerings
  7.8.4 Nextiva Call Center Services Revenue in Global Market (2017-2022)
  7.8.5 Nextiva Key News
7.9 GetCallers
  7.9.1 GetCallers Corporate Summary
  7.9.2 GetCallers Business Overview
  7.9.3 GetCallers Call Center Services Major Product Offerings
  7.9.4 GetCallers Call Center Services Revenue in Global Market (2017-2022)
  7.9.5 GetCallers Key News
7.10 MAP Communications
  7.10.1 MAP Communications Corporate Summary
  7.10.2 MAP Communications Business Overview
  7.10.3 MAP Communications Call Center Services Major Product Offerings
  7.10.4 MAP Communications Call Center Services Revenue in Global Market (2017-2022)
  7.10.5 MAP Communications Key News
7.11 Davinci
  7.11.1 Davinci Corporate Summary
  7.11.2 Davinci Business Overview
  7.11.3 Davinci Call Center Services Major Product Offerings
  7.11.4 Davinci Call Center Services Revenue in Global Market (2017-2022)
  7.11.5 Davinci Key News
7.12 RingCentral
  7.12.1 RingCentral Corporate Summary
  7.12.2 RingCentral Business Overview
  7.12.3 RingCentral Call Center Services Major Product Offerings
  7.12.4 RingCentral Call Center Services Revenue in Global Market (2017-2022)
  7.12.5 RingCentral Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Call Center Services Market Opportunities & Trends in Global Market
Table 2. Call Center Services Market Drivers in Global Market
Table 3. Call Center Services Market Restraints in Global Market
Table 4. Key Players of Call Center Services in Global Market
Table 5. Top Call Center Services Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Call Center Services Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Call Center Services Revenue Share by Companies, 2017-2022
Table 8. Global Companies Call Center Services Product Type
Table 9. List of Global Tier 1 Call Center Services Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Call Center Services Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Call Center Services Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Call Center Services Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Call Center Services Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Call Center Services Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Call Center Services Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Call Center Services Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Call Center Services Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Call Center Services Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Call Center Services Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Call Center Services Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Call Center Services Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Call Center Services Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Call Center Services Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Call Center Services Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Call Center Services Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Call Center Services Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Call Center Services Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Call Center Services Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Call Center Services Revenue, (US$, Mn), 2023-2028
Table 30. Go Answer Corporate Summary
Table 31. Go Answer Call Center Services Product Offerings
Table 32. Go Answer Call Center Services Revenue (US$, Mn), (2017-2022)
Table 33. TeleDirect Corporate Summary
Table 34. TeleDirect Call Center Services Product Offerings
Table 35. TeleDirect Call Center Services Revenue (US$, Mn), (2017-2022)
Table 36. Five Star Corporate Summary
Table 37. Five Star Call Center Services Product Offerings
Table 38. Five Star Call Center Services Revenue (US$, Mn), (2017-2022)
Table 39. Signius Communications Corporate Summary
Table 40. Signius Communications Call Center Services Product Offerings
Table 41. Signius Communications Call Center Services Revenue (US$, Mn), (2017-2022)
Table 42. Specialty Answering Service Corporate Summary
Table 43. Specialty Answering Service Call Center Services Product Offerings
Table 44. Specialty Answering Service Call Center Services Revenue (US$, Mn), (2017-2022)
Table 45. Stericycle Corporate Summary
Table 46. Stericycle Call Center Services Product Offerings
Table 47. Stericycle Call Center Services Revenue (US$, Mn), (2017-2022)
Table 48. Contact Communications Corporate Summary
Table 49. Contact Communications Call Center Services Product Offerings
Table 50. Contact Communications Call Center Services Revenue (US$, Mn), (2017-2022)
Table 51. Nextiva Corporate Summary
Table 52. Nextiva Call Center Services Product Offerings
Table 53. Nextiva Call Center Services Revenue (US$, Mn), (2017-2022)
Table 54. GetCallers Corporate Summary
Table 55. GetCallers Call Center Services Product Offerings
Table 56. GetCallers Call Center Services Revenue (US$, Mn), (2017-2022)
Table 57. MAP Communications Corporate Summary
Table 58. MAP Communications Call Center Services Product Offerings
Table 59. MAP Communications Call Center Services Revenue (US$, Mn), (2017-2022)
Table 60. Davinci Corporate Summary
Table 61. Davinci Call Center Services Product Offerings
Table 62. Davinci Call Center Services Revenue (US$, Mn), (2017-2022)
Table 63. RingCentral Corporate Summary
Table 64. RingCentral Call Center Services Product Offerings
Table 65. RingCentral Call Center Services Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Call Center Services Segment by Type in 2021
Figure 2. Call Center Services Segment by Application in 2021
Figure 3. Global Call Center Services Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Call Center Services Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Call Center Services Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Call Center Services Revenue in 2021
Figure 8. By Type - Global Call Center Services Revenue Market Share, 2017-2028
Figure 9. By Application - Global Call Center Services Revenue Market Share, 2017-2028
Figure 10. By Region - Global Call Center Services Revenue Market Share, 2017-2028
Figure 11. By Country - North America Call Center Services Revenue Market Share, 2017-2028
Figure 12. US Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Call Center Services Revenue Market Share, 2017-2028
Figure 16. Germany Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 17. France Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Call Center Services Revenue Market Share, 2017-2028
Figure 24. China Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 28. India Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Call Center Services Revenue Market Share, 2017-2028
Figure 30. Brazil Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Call Center Services Revenue Market Share, 2017-2028
Figure 33. Turkey Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Call Center Services Revenue, (US$, Mn), 2017-2028
Figure 37. Go Answer Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. TeleDirect Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Five Star Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Signius Communications Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Specialty Answering Service Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Stericycle Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Contact Communications Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Nextiva Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. GetCallers Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. MAP Communications Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Davinci Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. RingCentral Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)