Back Office Workforce Management Market, Global Outlook and Forecast 2022-2028

August 2022 | 68 pages | ID: B278D22ED646EN
Market Monitor Global

Abstracts

This report contains market size and forecasts of Back Office Workforce Management in Global, including the following market information:

Global Back Office Workforce Management Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Back Office Workforce Management market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Robotic Automation Process Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Back Office Workforce Management include NICE, Open Text, Oracle, Genesys, Alvaria, Verint Systems, ActiveOps PLC, Calabrio and Intradiem, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Back Office Workforce Management companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Back Office Workforce Management Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Back Office Workforce Management Market Segment Percentages, by Type, 2021 (%)

• Robotic Automation Process
• Performance Management
• Back Office Optimization
• Process Analytics
• Others

Global Back Office Workforce Management Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Back Office Workforce Management Market Segment Percentages, by Application, 2021 (%)

• Enterprises & Companies
• Government Sector

Global Back Office Workforce Management Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Back Office Workforce Management Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Back Office Workforce Management revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Back Office Workforce Management revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• NICE
• Open Text
• Oracle
• Genesys
• Alvaria
• Verint Systems
• ActiveOps PLC
• Calabrio
• Intradiem
• Team Software
• Alibaba Group
• Kingdee International
• Beijing Ligention International Software

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 Back Office Workforce Management Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global Back Office Workforce Management Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT OVERALL MARKET SIZE

2.1 Global Back Office Workforce Management Market Size: 2021 VS 2028
2.2 Global Back Office Workforce Management Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top Back Office Workforce Management Players in Global Market
3.2 Top Global Back Office Workforce Management Companies Ranked by Revenue
3.3 Global Back Office Workforce Management Revenue by Companies
3.4 Top 3 and Top 5 Back Office Workforce Management Companies in Global Market, by Revenue in 2021
3.5 Global Companies Back Office Workforce Management Product Type
3.6 Tier 1, Tier 2 and Tier 3 Back Office Workforce Management Players in Global Market
  3.6.1 List of Global Tier 1 Back Office Workforce Management Companies
  3.6.2 List of Global Tier 2 and Tier 3 Back Office Workforce Management Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global Back Office Workforce Management Market Size Markets, 2021 & 2028
  4.1.2 Robotic Automation Process
  4.1.3 Performance Management
  4.1.4 Back Office Optimization
  4.1.5 Process Analytics
  4.1.6 Others
4.2 By Type - Global Back Office Workforce Management Revenue & Forecasts
  4.2.1 By Type - Global Back Office Workforce Management Revenue, 2017-2022
  4.2.2 By Type - Global Back Office Workforce Management Revenue, 2023-2028
  4.2.3 By Type - Global Back Office Workforce Management Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global Back Office Workforce Management Market Size, 2021 & 2028
  5.1.2 Enterprises & Companies
  5.1.3 Government Sector
5.2 By Application - Global Back Office Workforce Management Revenue & Forecasts
  5.2.1 By Application - Global Back Office Workforce Management Revenue, 2017-2022
  5.2.2 By Application - Global Back Office Workforce Management Revenue, 2023-2028
  5.2.3 By Application - Global Back Office Workforce Management Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global Back Office Workforce Management Market Size, 2021 & 2028
6.2 By Region - Global Back Office Workforce Management Revenue & Forecasts
  6.2.1 By Region - Global Back Office Workforce Management Revenue, 2017-2022
  6.2.2 By Region - Global Back Office Workforce Management Revenue, 2023-2028
  6.2.3 By Region - Global Back Office Workforce Management Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America Back Office Workforce Management Revenue, 2017-2028
  6.3.2 US Back Office Workforce Management Market Size, 2017-2028
  6.3.3 Canada Back Office Workforce Management Market Size, 2017-2028
  6.3.4 Mexico Back Office Workforce Management Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe Back Office Workforce Management Revenue, 2017-2028
  6.4.2 Germany Back Office Workforce Management Market Size, 2017-2028
  6.4.3 France Back Office Workforce Management Market Size, 2017-2028
  6.4.4 U.K. Back Office Workforce Management Market Size, 2017-2028
  6.4.5 Italy Back Office Workforce Management Market Size, 2017-2028
  6.4.6 Russia Back Office Workforce Management Market Size, 2017-2028
  6.4.7 Nordic Countries Back Office Workforce Management Market Size, 2017-2028
  6.4.8 Benelux Back Office Workforce Management Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia Back Office Workforce Management Revenue, 2017-2028
  6.5.2 China Back Office Workforce Management Market Size, 2017-2028
  6.5.3 Japan Back Office Workforce Management Market Size, 2017-2028
  6.5.4 South Korea Back Office Workforce Management Market Size, 2017-2028
  6.5.5 Southeast Asia Back Office Workforce Management Market Size, 2017-2028
  6.5.6 India Back Office Workforce Management Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America Back Office Workforce Management Revenue, 2017-2028
  6.6.2 Brazil Back Office Workforce Management Market Size, 2017-2028
  6.6.3 Argentina Back Office Workforce Management Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa Back Office Workforce Management Revenue, 2017-2028
  6.7.2 Turkey Back Office Workforce Management Market Size, 2017-2028
  6.7.3 Israel Back Office Workforce Management Market Size, 2017-2028
  6.7.4 Saudi Arabia Back Office Workforce Management Market Size, 2017-2028
  6.7.5 UAE Back Office Workforce Management Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 NICE
  7.1.1 NICE Corporate Summary
  7.1.2 NICE Business Overview
  7.1.3 NICE Back Office Workforce Management Major Product Offerings
  7.1.4 NICE Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.1.5 NICE Key News
7.2 Open Text
  7.2.1 Open Text Corporate Summary
  7.2.2 Open Text Business Overview
  7.2.3 Open Text Back Office Workforce Management Major Product Offerings
  7.2.4 Open Text Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.2.5 Open Text Key News
7.3 Oracle
  7.3.1 Oracle Corporate Summary
  7.3.2 Oracle Business Overview
  7.3.3 Oracle Back Office Workforce Management Major Product Offerings
  7.3.4 Oracle Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.3.5 Oracle Key News
7.4 Genesys
  7.4.1 Genesys Corporate Summary
  7.4.2 Genesys Business Overview
  7.4.3 Genesys Back Office Workforce Management Major Product Offerings
  7.4.4 Genesys Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.4.5 Genesys Key News
7.5 Alvaria
  7.5.1 Alvaria Corporate Summary
  7.5.2 Alvaria Business Overview
  7.5.3 Alvaria Back Office Workforce Management Major Product Offerings
  7.5.4 Alvaria Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.5.5 Alvaria Key News
7.6 Verint Systems
  7.6.1 Verint Systems Corporate Summary
  7.6.2 Verint Systems Business Overview
  7.6.3 Verint Systems Back Office Workforce Management Major Product Offerings
  7.6.4 Verint Systems Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.6.5 Verint Systems Key News
7.7 ActiveOps PLC
  7.7.1 ActiveOps PLC Corporate Summary
  7.7.2 ActiveOps PLC Business Overview
  7.7.3 ActiveOps PLC Back Office Workforce Management Major Product Offerings
  7.7.4 ActiveOps PLC Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.7.5 ActiveOps PLC Key News
7.8 Calabrio
  7.8.1 Calabrio Corporate Summary
  7.8.2 Calabrio Business Overview
  7.8.3 Calabrio Back Office Workforce Management Major Product Offerings
  7.8.4 Calabrio Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.8.5 Calabrio Key News
7.9 Intradiem
  7.9.1 Intradiem Corporate Summary
  7.9.2 Intradiem Business Overview
  7.9.3 Intradiem Back Office Workforce Management Major Product Offerings
  7.9.4 Intradiem Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.9.5 Intradiem Key News
7.10 Team Software
  7.10.1 Team Software Corporate Summary
  7.10.2 Team Software Business Overview
  7.10.3 Team Software Back Office Workforce Management Major Product Offerings
  7.10.4 Team Software Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.10.5 Team Software Key News
7.11 Alibaba Group
  7.11.1 Alibaba Group Corporate Summary
  7.11.2 Alibaba Group Business Overview
  7.11.3 Alibaba Group Back Office Workforce Management Major Product Offerings
  7.11.4 Alibaba Group Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.11.5 Alibaba Group Key News
7.12 Kingdee International
  7.12.1 Kingdee International Corporate Summary
  7.12.2 Kingdee International Business Overview
  7.12.3 Kingdee International Back Office Workforce Management Major Product Offerings
  7.12.4 Kingdee International Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.12.5 Kingdee International Key News
7.13 Beijing Ligention International Software
  7.13.1 Beijing Ligention International Software Corporate Summary
  7.13.2 Beijing Ligention International Software Business Overview
  7.13.3 Beijing Ligention International Software Back Office Workforce Management Major Product Offerings
  7.13.4 Beijing Ligention International Software Back Office Workforce Management Revenue in Global Market (2017-2022)
  7.13.5 Beijing Ligention International Software Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. Back Office Workforce Management Market Opportunities & Trends in Global Market
Table 2. Back Office Workforce Management Market Drivers in Global Market
Table 3. Back Office Workforce Management Market Restraints in Global Market
Table 4. Key Players of Back Office Workforce Management in Global Market
Table 5. Top Back Office Workforce Management Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Back Office Workforce Management Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Back Office Workforce Management Revenue Share by Companies, 2017-2022
Table 8. Global Companies Back Office Workforce Management Product Type
Table 9. List of Global Tier 1 Back Office Workforce Management Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Back Office Workforce Management Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Back Office Workforce Management Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Back Office Workforce Management Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Back Office Workforce Management Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global Back Office Workforce Management Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Back Office Workforce Management Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Back Office Workforce Management Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Back Office Workforce Management Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Back Office Workforce Management Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Back Office Workforce Management Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Back Office Workforce Management Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Back Office Workforce Management Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Back Office Workforce Management Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Back Office Workforce Management Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Back Office Workforce Management Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Back Office Workforce Management Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Back Office Workforce Management Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Back Office Workforce Management Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Back Office Workforce Management Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Back Office Workforce Management Revenue, (US$, Mn), 2023-2028
Table 30. NICE Corporate Summary
Table 31. NICE Back Office Workforce Management Product Offerings
Table 32. NICE Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 33. Open Text Corporate Summary
Table 34. Open Text Back Office Workforce Management Product Offerings
Table 35. Open Text Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 36. Oracle Corporate Summary
Table 37. Oracle Back Office Workforce Management Product Offerings
Table 38. Oracle Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 39. Genesys Corporate Summary
Table 40. Genesys Back Office Workforce Management Product Offerings
Table 41. Genesys Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 42. Alvaria Corporate Summary
Table 43. Alvaria Back Office Workforce Management Product Offerings
Table 44. Alvaria Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 45. Verint Systems Corporate Summary
Table 46. Verint Systems Back Office Workforce Management Product Offerings
Table 47. Verint Systems Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 48. ActiveOps PLC Corporate Summary
Table 49. ActiveOps PLC Back Office Workforce Management Product Offerings
Table 50. ActiveOps PLC Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 51. Calabrio Corporate Summary
Table 52. Calabrio Back Office Workforce Management Product Offerings
Table 53. Calabrio Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 54. Intradiem Corporate Summary
Table 55. Intradiem Back Office Workforce Management Product Offerings
Table 56. Intradiem Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 57. Team Software Corporate Summary
Table 58. Team Software Back Office Workforce Management Product Offerings
Table 59. Team Software Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 60. Alibaba Group Corporate Summary
Table 61. Alibaba Group Back Office Workforce Management Product Offerings
Table 62. Alibaba Group Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 63. Kingdee International Corporate Summary
Table 64. Kingdee International Back Office Workforce Management Product Offerings
Table 65. Kingdee International Back Office Workforce Management Revenue (US$, Mn), (2017-2022)
Table 66. Beijing Ligention International Software Corporate Summary
Table 67. Beijing Ligention International Software Back Office Workforce Management Product Offerings
Table 68. Beijing Ligention International Software Back Office Workforce Management Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. Back Office Workforce Management Segment by Type in 2021
Figure 2. Back Office Workforce Management Segment by Application in 2021
Figure 3. Global Back Office Workforce Management Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Back Office Workforce Management Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Back Office Workforce Management Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Back Office Workforce Management Revenue in 2021
Figure 8. By Type - Global Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 9. By Application - Global Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 10. By Region - Global Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 11. By Country - North America Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 12. US Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 16. Germany Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 17. France Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 24. China Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 28. India Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 30. Brazil Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Back Office Workforce Management Revenue Market Share, 2017-2028
Figure 33. Turkey Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Back Office Workforce Management Revenue, (US$, Mn), 2017-2028
Figure 37. NICE Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Open Text Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Oracle Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Genesys Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Alvaria Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Verint Systems Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. ActiveOps PLC Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Calabrio Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Intradiem Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Team Software Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Alibaba Group Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Kingdee International Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Beijing Ligention International Software Back Office Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)