AI in Customer Service Market, Global Outlook and Forecast 2022-2028

June 2022 | 109 pages | ID: A7592E0961E2EN
Market Monitor Global

Abstracts

This report contains market size and forecasts of AI in Customer Service in Global, including the following market information:

Global AI in Customer Service Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global AI in Customer Service market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

On-Premise Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of AI in Customer Service include IBM, Ant Group, Chatra, ClickDesk, Freshworks, Huawei, Kayako, LivePerson and Olark, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the AI in Customer Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global AI in Customer Service Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global AI in Customer Service Market Segment Percentages, by Type, 2021 (%)

• On-Premise
• Cloud-Based

Global AI in Customer Service Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global AI in Customer Service Market Segment Percentages, by Application, 2021 (%)

• Business to Business (B2B)
• Business to Customer (B2C)
• Others

Global AI in Customer Service Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global AI in Customer Service Market Segment Percentages, By Region and Country, 2021 (%)

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies AI in Customer Service revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies AI in Customer Service revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• IBM
• Ant Group
• Chatra
• ClickDesk
• Freshworks
• Huawei
• Kayako
• LivePerson
• Olark
• Provide Support
• Salesforce Essentials
• SnapEngage
• Solvvy
• Tidio
• Udesk
• Userlike

Contents

1 INTRODUCTION TO RESEARCH & ANALYSIS REPORTS

1.1 AI in Customer Service Market Definition
1.2 Market Segments
  1.2.1 Market by Type
  1.2.2 Market by Application
1.3 Global AI in Customer Service Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
  1.5.1 Research Methodology
  1.5.2 Research Process
  1.5.3 Base Year
  1.5.4 Report Assumptions & Caveats

2 GLOBAL AI IN CUSTOMER SERVICE OVERALL MARKET SIZE

2.1 Global AI in Customer Service Market Size: 2021 VS 2028
2.2 Global AI in Customer Service Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
  2.3.1 Market Opportunities & Trends
  2.3.2 Market Drivers
  2.3.3 Market Restraints

3 COMPANY LANDSCAPE

3.1 Top AI in Customer Service Players in Global Market
3.2 Top Global AI in Customer Service Companies Ranked by Revenue
3.3 Global AI in Customer Service Revenue by Companies
3.4 Top 3 and Top 5 AI in Customer Service Companies in Global Market, by Revenue in 2021
3.5 Global Companies AI in Customer Service Product Type
3.6 Tier 1, Tier 2 and Tier 3 AI in Customer Service Players in Global Market
  3.6.1 List of Global Tier 1 AI in Customer Service Companies
  3.6.2 List of Global Tier 2 and Tier 3 AI in Customer Service Companies

4 MARKET SIGHTS BY PRODUCT

4.1 Overview
  4.1.1 by Type - Global AI in Customer Service Market Size Markets, 2021 & 2028
  4.1.2 On-Premise
  4.1.3 Cloud-Based
4.2 By Type - Global AI in Customer Service Revenue & Forecasts
  4.2.1 By Type - Global AI in Customer Service Revenue, 2017-2022
  4.2.2 By Type - Global AI in Customer Service Revenue, 2023-2028
  4.2.3 By Type - Global AI in Customer Service Revenue Market Share, 2017-2028

5 SIGHTS BY APPLICATION

5.1 Overview
  5.1.1 By Application - Global AI in Customer Service Market Size, 2021 & 2028
  5.1.2 Business to Business (B2B)
  5.1.3 Business to Customer (B2C)
  5.1.4 Others
5.2 By Application - Global AI in Customer Service Revenue & Forecasts
  5.2.1 By Application - Global AI in Customer Service Revenue, 2017-2022
  5.2.2 By Application - Global AI in Customer Service Revenue, 2023-2028
  5.2.3 By Application - Global AI in Customer Service Revenue Market Share, 2017-2028

6 SIGHTS BY REGION

6.1 By Region - Global AI in Customer Service Market Size, 2021 & 2028
6.2 By Region - Global AI in Customer Service Revenue & Forecasts
  6.2.1 By Region - Global AI in Customer Service Revenue, 2017-2022
  6.2.2 By Region - Global AI in Customer Service Revenue, 2023-2028
  6.2.3 By Region - Global AI in Customer Service Revenue Market Share, 2017-2028
6.3 North America
  6.3.1 By Country - North America AI in Customer Service Revenue, 2017-2028
  6.3.2 US AI in Customer Service Market Size, 2017-2028
  6.3.3 Canada AI in Customer Service Market Size, 2017-2028
  6.3.4 Mexico AI in Customer Service Market Size, 2017-2028
6.4 Europe
  6.4.1 By Country - Europe AI in Customer Service Revenue, 2017-2028
  6.4.2 Germany AI in Customer Service Market Size, 2017-2028
  6.4.3 France AI in Customer Service Market Size, 2017-2028
  6.4.4 U.K. AI in Customer Service Market Size, 2017-2028
  6.4.5 Italy AI in Customer Service Market Size, 2017-2028
  6.4.6 Russia AI in Customer Service Market Size, 2017-2028
  6.4.7 Nordic Countries AI in Customer Service Market Size, 2017-2028
  6.4.8 Benelux AI in Customer Service Market Size, 2017-2028
6.5 Asia
  6.5.1 By Region - Asia AI in Customer Service Revenue, 2017-2028
  6.5.2 China AI in Customer Service Market Size, 2017-2028
  6.5.3 Japan AI in Customer Service Market Size, 2017-2028
  6.5.4 South Korea AI in Customer Service Market Size, 2017-2028
  6.5.5 Southeast Asia AI in Customer Service Market Size, 2017-2028
  6.5.6 India AI in Customer Service Market Size, 2017-2028
6.6 South America
  6.6.1 By Country - South America AI in Customer Service Revenue, 2017-2028
  6.6.2 Brazil AI in Customer Service Market Size, 2017-2028
  6.6.3 Argentina AI in Customer Service Market Size, 2017-2028
6.7 Middle East & Africa
  6.7.1 By Country - Middle East & Africa AI in Customer Service Revenue, 2017-2028
  6.7.2 Turkey AI in Customer Service Market Size, 2017-2028
  6.7.3 Israel AI in Customer Service Market Size, 2017-2028
  6.7.4 Saudi Arabia AI in Customer Service Market Size, 2017-2028
  6.7.5 UAE AI in Customer Service Market Size, 2017-2028

7 PLAYERS PROFILES

7.1 IBM
  7.1.1 IBM Corporate Summary
  7.1.2 IBM Business Overview
  7.1.3 IBM AI in Customer Service Major Product Offerings
  7.1.4 IBM AI in Customer Service Revenue in Global Market (2017-2022)
  7.1.5 IBM Key News
7.2 Ant Group
  7.2.1 Ant Group Corporate Summary
  7.2.2 Ant Group Business Overview
  7.2.3 Ant Group AI in Customer Service Major Product Offerings
  7.2.4 Ant Group AI in Customer Service Revenue in Global Market (2017-2022)
  7.2.5 Ant Group Key News
7.3 Chatra
  7.3.1 Chatra Corporate Summary
  7.3.2 Chatra Business Overview
  7.3.3 Chatra AI in Customer Service Major Product Offerings
  7.3.4 Chatra AI in Customer Service Revenue in Global Market (2017-2022)
  7.3.5 Chatra Key News
7.4 ClickDesk
  7.4.1 ClickDesk Corporate Summary
  7.4.2 ClickDesk Business Overview
  7.4.3 ClickDesk AI in Customer Service Major Product Offerings
  7.4.4 ClickDesk AI in Customer Service Revenue in Global Market (2017-2022)
  7.4.5 ClickDesk Key News
7.5 Freshworks
  7.5.1 Freshworks Corporate Summary
  7.5.2 Freshworks Business Overview
  7.5.3 Freshworks AI in Customer Service Major Product Offerings
  7.5.4 Freshworks AI in Customer Service Revenue in Global Market (2017-2022)
  7.5.5 Freshworks Key News
7.6 Huawei
  7.6.1 Huawei Corporate Summary
  7.6.2 Huawei Business Overview
  7.6.3 Huawei AI in Customer Service Major Product Offerings
  7.6.4 Huawei AI in Customer Service Revenue in Global Market (2017-2022)
  7.6.5 Huawei Key News
7.7 Kayako
  7.7.1 Kayako Corporate Summary
  7.7.2 Kayako Business Overview
  7.7.3 Kayako AI in Customer Service Major Product Offerings
  7.7.4 Kayako AI in Customer Service Revenue in Global Market (2017-2022)
  7.7.5 Kayako Key News
7.8 LivePerson
  7.8.1 LivePerson Corporate Summary
  7.8.2 LivePerson Business Overview
  7.8.3 LivePerson AI in Customer Service Major Product Offerings
  7.8.4 LivePerson AI in Customer Service Revenue in Global Market (2017-2022)
  7.8.5 LivePerson Key News
7.9 Olark
  7.9.1 Olark Corporate Summary
  7.9.2 Olark Business Overview
  7.9.3 Olark AI in Customer Service Major Product Offerings
  7.9.4 Olark AI in Customer Service Revenue in Global Market (2017-2022)
  7.9.5 Olark Key News
7.10 Provide Support
  7.10.1 Provide Support Corporate Summary
  7.10.2 Provide Support Business Overview
  7.10.3 Provide Support AI in Customer Service Major Product Offerings
  7.10.4 Provide Support AI in Customer Service Revenue in Global Market (2017-2022)
  7.10.5 Provide Support Key News
7.11 Salesforce Essentials
  7.11.1 Salesforce Essentials Corporate Summary
  7.11.2 Salesforce Essentials Business Overview
  7.11.3 Salesforce Essentials AI in Customer Service Major Product Offerings
  7.11.4 Salesforce Essentials AI in Customer Service Revenue in Global Market (2017-2022)
  7.11.5 Salesforce Essentials Key News
7.12 SnapEngage
  7.12.1 SnapEngage Corporate Summary
  7.12.2 SnapEngage Business Overview
  7.12.3 SnapEngage AI in Customer Service Major Product Offerings
  7.12.4 SnapEngage AI in Customer Service Revenue in Global Market (2017-2022)
  7.12.5 SnapEngage Key News
7.13 Solvvy
  7.13.1 Solvvy Corporate Summary
  7.13.2 Solvvy Business Overview
  7.13.3 Solvvy AI in Customer Service Major Product Offerings
  7.13.4 Solvvy AI in Customer Service Revenue in Global Market (2017-2022)
  7.13.5 Solvvy Key News
7.14 Tidio
  7.14.1 Tidio Corporate Summary
  7.14.2 Tidio Business Overview
  7.14.3 Tidio AI in Customer Service Major Product Offerings
  7.14.4 Tidio AI in Customer Service Revenue in Global Market (2017-2022)
  7.14.5 Tidio Key News
7.15 Udesk
  7.15.1 Udesk Corporate Summary
  7.15.2 Udesk Business Overview
  7.15.3 Udesk AI in Customer Service Major Product Offerings
  7.15.4 Udesk AI in Customer Service Revenue in Global Market (2017-2022)
  7.15.5 Udesk Key News
7.16 Userlike
  7.16.1 Userlike Corporate Summary
  7.16.2 Userlike Business Overview
  7.16.3 Userlike AI in Customer Service Major Product Offerings
  7.16.4 Userlike AI in Customer Service Revenue in Global Market (2017-2022)
  7.16.5 Userlike Key News

8 CONCLUSION

9 APPENDIX

9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List Of Tables

LIST OF TABLES

Table 1. AI in Customer Service Market Opportunities & Trends in Global Market
Table 2. AI in Customer Service Market Drivers in Global Market
Table 3. AI in Customer Service Market Restraints in Global Market
Table 4. Key Players of AI in Customer Service in Global Market
Table 5. Top AI in Customer Service Players in Global Market, Ranking by Revenue (2021)
Table 6. Global AI in Customer Service Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global AI in Customer Service Revenue Share by Companies, 2017-2022
Table 8. Global Companies AI in Customer Service Product Type
Table 9. List of Global Tier 1 AI in Customer Service Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 AI in Customer Service Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global AI in Customer Service Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - AI in Customer Service Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - AI in Customer Service Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application – Global AI in Customer Service Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - AI in Customer Service Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - AI in Customer Service Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global AI in Customer Service Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global AI in Customer Service Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global AI in Customer Service Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America AI in Customer Service Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America AI in Customer Service Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe AI in Customer Service Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe AI in Customer Service Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia AI in Customer Service Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia AI in Customer Service Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America AI in Customer Service Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America AI in Customer Service Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa AI in Customer Service Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa AI in Customer Service Revenue, (US$, Mn), 2023-2028
Table 30. IBM Corporate Summary
Table 31. IBM AI in Customer Service Product Offerings
Table 32. IBM AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 33. Ant Group Corporate Summary
Table 34. Ant Group AI in Customer Service Product Offerings
Table 35. Ant Group AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 36. Chatra Corporate Summary
Table 37. Chatra AI in Customer Service Product Offerings
Table 38. Chatra AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 39. ClickDesk Corporate Summary
Table 40. ClickDesk AI in Customer Service Product Offerings
Table 41. ClickDesk AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 42. Freshworks Corporate Summary
Table 43. Freshworks AI in Customer Service Product Offerings
Table 44. Freshworks AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 45. Huawei Corporate Summary
Table 46. Huawei AI in Customer Service Product Offerings
Table 47. Huawei AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 48. Kayako Corporate Summary
Table 49. Kayako AI in Customer Service Product Offerings
Table 50. Kayako AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 51. LivePerson Corporate Summary
Table 52. LivePerson AI in Customer Service Product Offerings
Table 53. LivePerson AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 54. Olark Corporate Summary
Table 55. Olark AI in Customer Service Product Offerings
Table 56. Olark AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 57. Provide Support Corporate Summary
Table 58. Provide Support AI in Customer Service Product Offerings
Table 59. Provide Support AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 60. Salesforce Essentials Corporate Summary
Table 61. Salesforce Essentials AI in Customer Service Product Offerings
Table 62. Salesforce Essentials AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 63. SnapEngage Corporate Summary
Table 64. SnapEngage AI in Customer Service Product Offerings
Table 65. SnapEngage AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 66. Solvvy Corporate Summary
Table 67. Solvvy AI in Customer Service Product Offerings
Table 68. Solvvy AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 69. Tidio Corporate Summary
Table 70. Tidio AI in Customer Service Product Offerings
Table 71. Tidio AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 72. Udesk Corporate Summary
Table 73. Udesk AI in Customer Service Product Offerings
Table 74. Udesk AI in Customer Service Revenue (US$, Mn), (2017-2022)
Table 75. Userlike Corporate Summary
Table 76. Userlike AI in Customer Service Product Offerings
Table 77. Userlike AI in Customer Service Revenue (US$, Mn), (2017-2022)

List Of Figures

LIST OF FIGURES

Figure 1. AI in Customer Service Segment by Type in 2021
Figure 2. AI in Customer Service Segment by Application in 2021
Figure 3. Global AI in Customer Service Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global AI in Customer Service Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global AI in Customer Service Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by AI in Customer Service Revenue in 2021
Figure 8. By Type - Global AI in Customer Service Revenue Market Share, 2017-2028
Figure 9. By Application - Global AI in Customer Service Revenue Market Share, 2017-2028
Figure 10. By Region - Global AI in Customer Service Revenue Market Share, 2017-2028
Figure 11. By Country - North America AI in Customer Service Revenue Market Share, 2017-2028
Figure 12. US AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 13. Canada AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe AI in Customer Service Revenue Market Share, 2017-2028
Figure 16. Germany AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 17. France AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 19. Italy AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 20. Russia AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia AI in Customer Service Revenue Market Share, 2017-2028
Figure 24. China AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 25. Japan AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 28. India AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America AI in Customer Service Revenue Market Share, 2017-2028
Figure 30. Brazil AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa AI in Customer Service Revenue Market Share, 2017-2028
Figure 33. Turkey AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 34. Israel AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 36. UAE AI in Customer Service Revenue, (US$, Mn), 2017-2028
Figure 37. IBM AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Ant Group AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Chatra AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. ClickDesk AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Freshworks AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Huawei AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Kayako AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. LivePerson AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Olark AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Provide Support AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Salesforce Essentials AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. SnapEngage AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Solvvy AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Tidio AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. Udesk AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. Userlike AI in Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)