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2020-2025 Global Social Customer Service Software Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

August 2021 | 103 pages | ID: 22ACB58715E3EN
Maia Research

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Social CRM or social customer relationship management is the integration of social media channels into Customer Relationship Management (CRM) platforms. Increasingly, CRM platforms support social media alongside traditional channels so customers can interact with businesses via their preferred channels. This means better customer service and greater marketing insight gathered from customer social media data.

This report elaborates the market size, market characteristics, and market growth of the Social Customer Service Software industry, and breaks down according to the type, application, and consumption area of Social Customer Service Software. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Social Customer Service Software in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Social Customer Service Software market covered in Chapter 13:

Salesforce
Conversocial
Freshworks
HelpSocial
Oracle
Sprout Social
Zoho
Lithium Technologies
Sprinklr
Zendesk
Sparkcentral
Brand Embassy
CX Social
Cisco

In Chapter 6, on the basis of types, the Social Customer Service Software market from 2015 to 2025 is primarily split into:

On-Premises
Cloud Based

In Chapter 7, on the basis of applications, the Social Customer Service Software market from 2015 to 2025 covers:

Large Enterprised
SMEs

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:

Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET - RESEARCH SCOPE

1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET - RESEARCH METHODOLOGY

2.1 Methodology
2.2 Research Data Source
  2.2.1 Secondary Data
  2.2.2 Primary Data
  2.2.3 Market Size Estimation
  2.2.4 Legal Disclaimer

3 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET FORCES

3.1 Global Social Customer Service Software Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
  3.2.1 Political Factors
  3.2.2 Economic Factors
  3.2.3 Social Factors
  3.2.4 Technological Factors
  3.2.5 Environmental Factors
  3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
  3.4.1 Risk Assessment on COVID-19
  3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
  3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET - BY GEOGRAPHY

4.1 Global Social Customer Service Software Market Value and Market Share by Regions
  4.1.1 Global Social Customer Service Software Value ($) by Region (2015-2020)
  4.1.2 Global Social Customer Service Software Value Market Share by Regions (2015-2020)
4.2 Global Social Customer Service Software Market Production and Market Share by Major Countries
  4.2.1 Global Social Customer Service Software Production by Major Countries (2015-2020)
  4.2.2 Global Social Customer Service Software Production Market Share by Major Countries (2015-2020)
4.3 Global Social Customer Service Software Market Consumption and Market Share by Regions
  4.3.1 Global Social Customer Service Software Consumption by Regions (2015-2020)
  4.3.2 Global Social Customer Service Software Consumption Market Share by Regions (2015-2020)

5 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET - BY TRADE STATISTICS

5.1 Global Social Customer Service Software Export and Import
5.2 United States Social Customer Service Software Export and Import (2015-2020)
5.3 Europe Social Customer Service Software Export and Import (2015-2020)
5.4 China Social Customer Service Software Export and Import (2015-2020)
5.5 Japan Social Customer Service Software Export and Import (2015-2020)
5.6 India Social Customer Service Software Export and Import (2015-2020)
5.7 ...

6 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET - BY TYPE

6.1 Global Social Customer Service Software Production and Market Share by Types (2015-2020)
  6.1.1 Global Social Customer Service Software Production by Types (2015-2020)
  6.1.2 Global Social Customer Service Software Production Market Share by Types (2015-2020)
6.2 Global Social Customer Service Software Value and Market Share by Types (2015-2020)
  6.2.1 Global Social Customer Service Software Value by Types (2015-2020)
  6.2.2 Global Social Customer Service Software Value Market Share by Types (2015-2020)
6.3 Global Social Customer Service Software Production, Price and Growth Rate of On-Premises (2015-2020)
6.4 Global Social Customer Service Software Production, Price and Growth Rate of Cloud Based (2015-2020)

7 SOCIAL CUSTOMER SERVICE SOFTWARE MARKET - BY APPLICATION

7.1 Global Social Customer Service Software Consumption and Market Share by Applications (2015-2020)
  7.1.1 Global Social Customer Service Software Consumption by Applications (2015-2020)
  7.1.2 Global Social Customer Service Software Consumption Market Share by Applications (2015-2020)
7.2 Global Social Customer Service Software Consumption and Growth Rate of Large Enterprised (2015-2020)
7.3 Global Social Customer Service Software Consumption and Growth Rate of SMEs (2015-2020)

8 NORTH AMERICA SOCIAL CUSTOMER SERVICE SOFTWARE MARKET

8.1 North America Social Customer Service Software Market Size
8.2 United States Social Customer Service Software Market Size
8.3 Canada Social Customer Service Software Market Size
8.4 Mexico Social Customer Service Software Market Size
8.5 The Influence of COVID-19 on North America Market

9 EUROPE SOCIAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS

9.1 Europe Social Customer Service Software Market Size
9.2 Germany Social Customer Service Software Market Size
9.3 United Kingdom Social Customer Service Software Market Size
9.4 France Social Customer Service Software Market Size
9.5 Italy Social Customer Service Software Market Size
9.6 Spain Social Customer Service Software Market Size
9.7 The Influence of COVID-19 on Europe Market

10 ASIA-PACIFIC SOCIAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS

10.1 Asia-Pacific Social Customer Service Software Market Size
10.2 China Social Customer Service Software Market Size
10.3 Japan Social Customer Service Software Market Size
10.4 South Korea Social Customer Service Software Market Size
10.5 Southeast Asia Social Customer Service Software Market Size
10.6 India Social Customer Service Software Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 MIDDLE EAST AND AFRICA SOCIAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS

11.1 Middle East and Africa Social Customer Service Software Market Size
11.2 Saudi Arabia Social Customer Service Software Market Size
11.3 UAE Social Customer Service Software Market Size
11.4 South Africa Social Customer Service Software Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 SOUTH AMERICA SOCIAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS

12.1 South America Social Customer Service Software Market Size
12.2 Brazil Social Customer Service Software Market Size
12.3 The Influence of COVID-19 on South America Market

13 COMPANY PROFILES

13.1 Salesforce
  13.1.1 Salesforce Basic Information
  13.1.2 Salesforce Product Profiles, Application and Specification
  13.1.3 Salesforce Social Customer Service Software Market Performance (2015-2020)
13.2 Conversocial
  13.2.1 Conversocial Basic Information
  13.2.2 Conversocial Product Profiles, Application and Specification
  13.2.3 Conversocial Social Customer Service Software Market Performance (2015-2020)
13.3 Freshworks
  13.3.1 Freshworks Basic Information
  13.3.2 Freshworks Product Profiles, Application and Specification
  13.3.3 Freshworks Social Customer Service Software Market Performance (2015-2020)
13.4 HelpSocial
  13.4.1 HelpSocial Basic Information
  13.4.2 HelpSocial Product Profiles, Application and Specification
  13.4.3 HelpSocial Social Customer Service Software Market Performance (2015-2020)
13.5 Oracle
  13.5.1 Oracle Basic Information
  13.5.2 Oracle Product Profiles, Application and Specification
  13.5.3 Oracle Social Customer Service Software Market Performance (2015-2020)
13.6 Sprout Social
  13.6.1 Sprout Social Basic Information
  13.6.2 Sprout Social Product Profiles, Application and Specification
  13.6.3 Sprout Social Social Customer Service Software Market Performance (2015-2020)
13.7 Zoho
  13.7.1 Zoho Basic Information
  13.7.2 Zoho Product Profiles, Application and Specification
  13.7.3 Zoho Social Customer Service Software Market Performance (2015-2020)
13.8 Lithium Technologies
  13.8.1 Lithium Technologies Basic Information
  13.8.2 Lithium Technologies Product Profiles, Application and Specification
  13.8.3 Lithium Technologies Social Customer Service Software Market Performance (2015-2020)
13.9 Sprinklr
  13.9.1 Sprinklr Basic Information
  13.9.2 Sprinklr Product Profiles, Application and Specification
  13.9.3 Sprinklr Social Customer Service Software Market Performance (2015-2020)
13.10 Zendesk
  13.10.1 Zendesk Basic Information
  13.10.2 Zendesk Product Profiles, Application and Specification
  13.10.3 Zendesk Social Customer Service Software Market Performance (2015-2020)
13.11 Sparkcentral
  13.11.1 Sparkcentral Basic Information
  13.11.2 Sparkcentral Product Profiles, Application and Specification
  13.11.3 Sparkcentral Social Customer Service Software Market Performance (2015-2020)
13.12 Brand Embassy
  13.12.1 Brand Embassy Basic Information
  13.12.2 Brand Embassy Product Profiles, Application and Specification
  13.12.3 Brand Embassy Social Customer Service Software Market Performance (2015-2020)
13.13 CX Social
  13.13.1 CX Social Basic Information
  13.13.2 CX Social Product Profiles, Application and Specification
  13.13.3 CX Social Social Customer Service Software Market Performance (2015-2020)
13.14 Cisco
  13.14.1 Cisco Basic Information
  13.14.2 Cisco Product Profiles, Application and Specification
  13.14.3 Cisco Social Customer Service Software Market Performance (2015-2020)

14 MARKET FORECAST - BY REGIONS

14.1 North America Social Customer Service Software Market Forecast (2020-2025)
14.2 Europe Social Customer Service Software Market Forecast (2020-2025)
14.3 Asia-Pacific Social Customer Service Software Market Forecast (2020-2025)
14.4 Middle East and Africa Social Customer Service Software Market Forecast (2020-2025)
14.5 South America Social Customer Service Software Market Forecast (2020-2025)

15 MARKET FORECAST - BY TYPE AND APPLICATIONS

15.1 Global Social Customer Service Software Market Forecast by Types (2020-2025)
  15.1.1 Global Social Customer Service Software Market Forecast Production and Market Share by Types (2020-2025)
  15.1.2 Global Social Customer Service Software Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Social Customer Service Software Market Forecast by Applications (2020-2025)
LIST OF TABLES AND FIGURES

Figure Social Customer Service Software Picture
Table Social Customer Service Software Key Market Segments
Figure Study and Forecasting Years
Figure Global Social Customer Service Software Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Social Customer Service Software Value ($) and Growth Rate (2015-2020)
Table Global Social Customer Service Software Value ($) by Countries (2015-2020)
Table Global Social Customer Service Software Value Market Share by Regions (2015-2020)
Figure Global Social Customer Service Software Value Market Share by Regions in 2019
Figure Global Social Customer Service Software Production and Growth Rate (2015-2020)
Table Global Social Customer Service Software Production by Major Countries (2015-2020)
Table Global Social Customer Service Software Production Market Share by Major Countries (2015-2020)
Figure Global Social Customer Service Software Production Market Share by Regions in 2019
Figure Global Social Customer Service Software Consumption and Growth Rate (2015-2020)
Table Global Social Customer Service Software Consumption by Regions (2015-2020)
Table Global Social Customer Service Software Consumption Market Share by Regions (2015-2020)
Figure Global Social Customer Service Software Consumption Market Share by Regions in 2019
Table Global Social Customer Service Software Export Top 3 Country 2019
Table Global Social Customer Service Software Import Top 3 Country 2019
Table United States Social Customer Service Software Export and Import (2015-2020)
Table Europe Social Customer Service Software Export and Import (2015-2020)
Table China Social Customer Service Software Export and Import (2015-2020)
Table Japan Social Customer Service Software Export and Import (2015-2020)
Table India Social Customer Service Software Export and Import (2015-2020)
Table Global Social Customer Service Software Production by Types (2015-2020)
Table Global Social Customer Service Software Production Market Share by Types (2015-2020)
Figure Global Social Customer Service Software Production Share by Type (2015-2020)
Table Global Social Customer Service Software Value by Types (2015-2020)
Table Global Social Customer Service Software Value Market Share by Types (2015-2020)
Figure Global Social Customer Service Software Value Share by Type (2015-2020)
Figure Global On-Premises Production and Growth Rate (2015-2020)
Figure Global On-Premises Price (2015-2020)
Figure Global Cloud Based Production and Growth Rate (2015-2020)
Figure Global Cloud Based Price (2015-2020)
Table Global Social Customer Service Software Consumption by Applications (2015-2020)
Table Global Social Customer Service Software Consumption Market Share by Applications (2015-2020)
Figure Global Social Customer Service Software Consumption Share by Application (2015-2020)
Figure Global Large Enterprised Consumption and Growth Rate (2015-2020)
Figure Global SMEs Consumption and Growth Rate (2015-2020)
Figure North America Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Table North America Social Customer Service Software Consumption by Countries (2015-2020)
Table North America Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure North America Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure United States Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Canada Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Mexico Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Table Europe Social Customer Service Software Consumption by Countries (2015-2020)
Table Europe Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure Europe Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure Germany Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure France Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Italy Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Spain Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Social Customer Service Software Consumption by Countries (2015-2020)
Table Asia-Pacific Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure China Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Japan Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure South Korea Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure India Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Social Customer Service Software Consumption by Countries (2015-2020)
Table Middle East and Africa Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure UAE Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure South Africa Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Figure South America Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Table South America Social Customer Service Software Consumption by Countries (2015-2020)
Table South America Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure South America Social Customer Service Software Consumption Market Share by Countries (2015-2020)
Figure Brazil Social Customer Service Software Market Consumption and Growth Rate (2015-2020)
Table Salesforce Company Profile
Table Salesforce Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce Production and Growth Rate
Figure Salesforce Value ($) Market Share 2015-2020
Table Conversocial Company Profile
Table Conversocial Production, Value, Price, Gross Margin 2015-2020
Figure Conversocial Production and Growth Rate
Figure Conversocial Value ($) Market Share 2015-2020
Table Freshworks Company Profile
Table Freshworks Production, Value, Price, Gross Margin 2015-2020
Figure Freshworks Production and Growth Rate
Figure Freshworks Value ($) Market Share 2015-2020
Table HelpSocial Company Profile
Table HelpSocial Production, Value, Price, Gross Margin 2015-2020
Figure HelpSocial Production and Growth Rate
Figure HelpSocial Value ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Table Sprout Social Company Profile
Table Sprout Social Production, Value, Price, Gross Margin 2015-2020
Figure Sprout Social Production and Growth Rate
Figure Sprout Social Value ($) Market Share 2015-2020
Table Zoho Company Profile
Table Zoho Production, Value, Price, Gross Margin 2015-2020
Figure Zoho Production and Growth Rate
Figure Zoho Value ($) Market Share 2015-2020
Table Lithium Technologies Company Profile
Table Lithium Technologies Production, Value, Price, Gross Margin 2015-2020
Figure Lithium Technologies Production and Growth Rate
Figure Lithium Technologies Value ($) Market Share 2015-2020
Table Sprinklr Company Profile
Table Sprinklr Production, Value, Price, Gross Margin 2015-2020
Figure Sprinklr Production and Growth Rate
Figure Sprinklr Value ($) Market Share 2015-2020
Table Zendesk Company Profile
Table Zendesk Production, Value, Price, Gross Margin 2015-2020
Figure Zendesk Production and Growth Rate
Figure Zendesk Value ($) Market Share 2015-2020
Table Sparkcentral Company Profile
Table Sparkcentral Production, Value, Price, Gross Margin 2015-2020
Figure Sparkcentral Production and Growth Rate
Figure Sparkcentral Value ($) Market Share 2015-2020
Table Brand Embassy Company Profile
Table Brand Embassy Production, Value, Price, Gross Margin 2015-2020
Figure Brand Embassy Production and Growth Rate
Figure Brand Embassy Value ($) Market Share 2015-2020
Table CX Social Company Profile
Table CX Social Production, Value, Price, Gross Margin 2015-2020
Figure CX Social Production and Growth Rate
Figure CX Social Value ($) Market Share 2015-2020
Table Cisco Company Profile
Table Cisco Production, Value, Price, Gross Margin 2015-2020
Figure Cisco Production and Growth Rate
Figure Cisco Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Social Customer Service Software Market Forecast Production by Types (2020-2025)
Table Global Social Customer Service Software Market Forecast Production Share by Types (2020-2025)
Table Global Social Customer Service Software Market Forecast Value ($) by Types (2020-2025)
Table Global Social Customer Service Software Market Forecast Value Share by Types (2020-2025)
Table Global Social Customer Service Software Market Forecast Consumption by Applications (2020-2025)
Table Global Social Customer Service Software Market Forecast Consumption Share by Applications (2020-2025)


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