2020-2025 Global IT Service Desk Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

September 2021 | 101 pages | ID: 227E3AB0DFBAEN
Maia Research

Abstracts

This report elaborates the market size, market characteristics, and market growth of the IT Service Desk industry, and breaks down according to the type, application, and consumption area of IT Service Desk. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for IT Service Desk in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global IT Service Desk market covered in Chapter 13:
Spiceworks
ServiceNow
ManageEngine ServiceDesk
JIRA Service Desk
Agiloft
Cherwell IT Service Management
Track-It!
Samanage
GoToAssist
Freshservice
Zendesk
BMC Remedy 9
EasyVista
Re:Desk
Wolken

In Chapter 6, on the basis of types, the IT Service Desk market from 2015 to 2025 is primarily split into:
Cloud based
On Premise

In Chapter 7, on the basis of applications, the IT Service Desk market from 2015 to 2025 covers:
Healthcare
IT support
Education
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Contents

1 IT SERVICE DESK MARKET - RESEARCH SCOPE

1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 IT SERVICE DESK MARKET - RESEARCH METHODOLOGY

2.1 Methodology
2.2 Research Data Source
  2.2.1 Secondary Data
  2.2.2 Primary Data
  2.2.3 Market Size Estimation
  2.2.4 Legal Disclaimer

3 IT SERVICE DESK MARKET FORCES

3.1 Global IT Service Desk Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
  3.2.1 Political Factors
  3.2.2 Economic Factors
  3.2.3 Social Factors
  3.2.4 Technological Factors
  3.2.5 Environmental Factors
  3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
  3.4.1 Risk Assessment on COVID-19
  3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
  3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 IT SERVICE DESK MARKET - BY GEOGRAPHY

4.1 Global IT Service Desk Market Value and Market Share by Regions
  4.1.1 Global IT Service Desk Value ($) by Region (2015-2020)
  4.1.2 Global IT Service Desk Value Market Share by Regions (2015-2020)
4.2 Global IT Service Desk Market Production and Market Share by Major Countries
  4.2.1 Global IT Service Desk Production by Major Countries (2015-2020)
  4.2.2 Global IT Service Desk Production Market Share by Major Countries (2015-2020)
4.3 Global IT Service Desk Market Consumption and Market Share by Regions
  4.3.1 Global IT Service Desk Consumption by Regions (2015-2020)
  4.3.2 Global IT Service Desk Consumption Market Share by Regions (2015-2020)

5 IT SERVICE DESK MARKET - BY TRADE STATISTICS

5.1 Global IT Service Desk Export and Import
5.2 United States IT Service Desk Export and Import (2015-2020)
5.3 Europe IT Service Desk Export and Import (2015-2020)
5.4 China IT Service Desk Export and Import (2015-2020)
5.5 Japan IT Service Desk Export and Import (2015-2020)
5.6 India IT Service Desk Export and Import (2015-2020)
5.7 ...

6 IT SERVICE DESK MARKET - BY TYPE

6.1 Global IT Service Desk Production and Market Share by Types (2015-2020)
  6.1.1 Global IT Service Desk Production by Types (2015-2020)
  6.1.2 Global IT Service Desk Production Market Share by Types (2015-2020)
6.2 Global IT Service Desk Value and Market Share by Types (2015-2020)
  6.2.1 Global IT Service Desk Value by Types (2015-2020)
  6.2.2 Global IT Service Desk Value Market Share by Types (2015-2020)
6.3 Global IT Service Desk Production, Price and Growth Rate of Cloud based (2015-2020)
6.4 Global IT Service Desk Production, Price and Growth Rate of On Premise (2015-2020)

7 IT SERVICE DESK MARKET - BY APPLICATION

7.1 Global IT Service Desk Consumption and Market Share by Applications (2015-2020)
  7.1.1 Global IT Service Desk Consumption by Applications (2015-2020)
  7.1.2 Global IT Service Desk Consumption Market Share by Applications (2015-2020)
7.2 Global IT Service Desk Consumption and Growth Rate of Healthcare (2015-2020)
7.3 Global IT Service Desk Consumption and Growth Rate of IT support (2015-2020)
7.4 Global IT Service Desk Consumption and Growth Rate of Education (2015-2020)
7.5 Global IT Service Desk Consumption and Growth Rate of Others (2015-2020)

8 NORTH AMERICA IT SERVICE DESK MARKET

8.1 North America IT Service Desk Market Size
8.2 United States IT Service Desk Market Size
8.3 Canada IT Service Desk Market Size
8.4 Mexico IT Service Desk Market Size
8.5 The Influence of COVID-19 on North America Market

9 EUROPE IT SERVICE DESK MARKET ANALYSIS

9.1 Europe IT Service Desk Market Size
9.2 Germany IT Service Desk Market Size
9.3 United Kingdom IT Service Desk Market Size
9.4 France IT Service Desk Market Size
9.5 Italy IT Service Desk Market Size
9.6 Spain IT Service Desk Market Size
9.7 The Influence of COVID-19 on Europe Market

10 ASIA-PACIFIC IT SERVICE DESK MARKET ANALYSIS

10.1 Asia-Pacific IT Service Desk Market Size
10.2 China IT Service Desk Market Size
10.3 Japan IT Service Desk Market Size
10.4 South Korea IT Service Desk Market Size
10.5 Southeast Asia IT Service Desk Market Size
10.6 India IT Service Desk Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 MIDDLE EAST AND AFRICA IT SERVICE DESK MARKET ANALYSIS

11.1 Middle East and Africa IT Service Desk Market Size
11.2 Saudi Arabia IT Service Desk Market Size
11.3 UAE IT Service Desk Market Size
11.4 South Africa IT Service Desk Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 SOUTH AMERICA IT SERVICE DESK MARKET ANALYSIS

12.1 South America IT Service Desk Market Size
12.2 Brazil IT Service Desk Market Size
12.3 The Influence of COVID-19 on South America Market

13 COMPANY PROFILES

13.1 Spiceworks
  13.1.1 Spiceworks Basic Information
  13.1.2 Spiceworks Product Profiles, Application and Specification
  13.1.3 Spiceworks IT Service Desk Market Performance (2015-2020)
13.2 ServiceNow
  13.2.1 ServiceNow Basic Information
  13.2.2 ServiceNow Product Profiles, Application and Specification
  13.2.3 ServiceNow IT Service Desk Market Performance (2015-2020)
13.3 ManageEngine ServiceDesk
  13.3.1 ManageEngine ServiceDesk Basic Information
  13.3.2 ManageEngine ServiceDesk Product Profiles, Application and Specification
  13.3.3 ManageEngine ServiceDesk IT Service Desk Market Performance (2015-2020)
13.4 JIRA Service Desk
  13.4.1 JIRA Service Desk Basic Information
  13.4.2 JIRA Service Desk Product Profiles, Application and Specification
  13.4.3 JIRA Service Desk IT Service Desk Market Performance (2015-2020)
13.5 Agiloft
  13.5.1 Agiloft Basic Information
  13.5.2 Agiloft Product Profiles, Application and Specification
  13.5.3 Agiloft IT Service Desk Market Performance (2015-2020)
13.6 Cherwell IT Service Management
  13.6.1 Cherwell IT Service Management Basic Information
  13.6.2 Cherwell IT Service Management Product Profiles, Application and Specification
  13.6.3 Cherwell IT Service Management IT Service Desk Market Performance (2015-2020)
13.7 Track-It!
  13.7.1 Track-It! Basic Information
  13.7.2 Track-It! Product Profiles, Application and Specification
  13.7.3 Track-It! IT Service Desk Market Performance (2015-2020)
13.8 Samanage
  13.8.1 Samanage Basic Information
  13.8.2 Samanage Product Profiles, Application and Specification
  13.8.3 Samanage IT Service Desk Market Performance (2015-2020)
13.9 GoToAssist
  13.9.1 GoToAssist Basic Information
  13.9.2 GoToAssist Product Profiles, Application and Specification
  13.9.3 GoToAssist IT Service Desk Market Performance (2015-2020)
13.10 Freshservice
  13.10.1 Freshservice Basic Information
  13.10.2 Freshservice Product Profiles, Application and Specification
  13.10.3 Freshservice IT Service Desk Market Performance (2015-2020)
13.11 Zendesk
  13.11.1 Zendesk Basic Information
  13.11.2 Zendesk Product Profiles, Application and Specification
  13.11.3 Zendesk IT Service Desk Market Performance (2015-2020)
13.12 BMC Remedy
  13.12.1 BMC Remedy 9 Basic Information
  13.12.2 BMC Remedy 9 Product Profiles, Application and Specification
  13.12.3 BMC Remedy 9 IT Service Desk Market Performance (2015-2020)
13.13 EasyVista
  13.13.1 EasyVista Basic Information
  13.13.2 EasyVista Product Profiles, Application and Specification
  13.13.3 EasyVista IT Service Desk Market Performance (2015-2020)
13.14 Re:Desk
  13.14.1 Re:Desk Basic Information
  13.14.2 Re:Desk Product Profiles, Application and Specification
  13.14.3 Re:Desk IT Service Desk Market Performance (2015-2020)
13.15 Wolken
  13.15.1 Wolken Basic Information
  13.15.2 Wolken Product Profiles, Application and Specification
  13.15.3 Wolken IT Service Desk Market Performance (2015-2020)

14 MARKET FORECAST - BY REGIONS

14.1 North America IT Service Desk Market Forecast (2020-2025)
14.2 Europe IT Service Desk Market Forecast (2020-2025)
14.3 Asia-Pacific IT Service Desk Market Forecast (2020-2025)
14.4 Middle East and Africa IT Service Desk Market Forecast (2020-2025)
14.5 South America IT Service Desk Market Forecast (2020-2025)

15 MARKET FORECAST - BY TYPE AND APPLICATIONS

15.1 Global IT Service Desk Market Forecast by Types (2020-2025)
  15.1.1 Global IT Service Desk Market Forecast Production and Market Share by Types (2020-2025)
  15.1.2 Global IT Service Desk Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global IT Service Desk Market Forecast by Applications (2020-2025)

List Of Tables

LIST OF TABLES AND FIGURES

Figure IT Service Desk Picture
Table IT Service Desk Key Market Segments
Figure Study and Forecasting Years
Figure Global IT Service Desk Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global IT Service Desk Value ($) and Growth Rate (2015-2020)
Table Global IT Service Desk Value ($) by Countries (2015-2020)
Table Global IT Service Desk Value Market Share by Regions (2015-2020)
Figure Global IT Service Desk Value Market Share by Regions in 2019
Figure Global IT Service Desk Production and Growth Rate (2015-2020)
Table Global IT Service Desk Production by Major Countries (2015-2020)
Table Global IT Service Desk Production Market Share by Major Countries (2015-2020)
Figure Global IT Service Desk Production Market Share by Regions in 2019
Figure Global IT Service Desk Consumption and Growth Rate (2015-2020)
Table Global IT Service Desk Consumption by Regions (2015-2020)
Table Global IT Service Desk Consumption Market Share by Regions (2015-2020)
Figure Global IT Service Desk Consumption Market Share by Regions in 2019
Table Global IT Service Desk Export Top 3 Country 2019
Table Global IT Service Desk Import Top 3 Country 2019
Table United States IT Service Desk Export and Import (2015-2020)
Table Europe IT Service Desk Export and Import (2015-2020)
Table China IT Service Desk Export and Import (2015-2020)
Table Japan IT Service Desk Export and Import (2015-2020)
Table India IT Service Desk Export and Import (2015-2020)
Table Global IT Service Desk Production by Types (2015-2020)
Table Global IT Service Desk Production Market Share by Types (2015-2020)
Figure Global IT Service Desk Production Share by Type (2015-2020)
Table Global IT Service Desk Value by Types (2015-2020)
Table Global IT Service Desk Value Market Share by Types (2015-2020)
Figure Global IT Service Desk Value Share by Type (2015-2020)
Figure Global Cloud based Production and Growth Rate (2015-2020)
Figure Global Cloud based Price (2015-2020)
Figure Global On Premise Production and Growth Rate (2015-2020)
Figure Global On Premise Price (2015-2020)
Table Global IT Service Desk Consumption by Applications (2015-2020)
Table Global IT Service Desk Consumption Market Share by Applications (2015-2020)
Figure Global IT Service Desk Consumption Share by Application (2015-2020)
Figure Global Healthcare Consumption and Growth Rate (2015-2020)
Figure Global IT support Consumption and Growth Rate (2015-2020)
Figure Global Education Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America IT Service Desk Market Consumption and Growth Rate (2015-2020)
Table North America IT Service Desk Consumption by Countries (2015-2020)
Table North America IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure North America IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure United States IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Canada IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Mexico IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe IT Service Desk Market Consumption and Growth Rate (2015-2020)
Table Europe IT Service Desk Consumption by Countries (2015-2020)
Table Europe IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure Europe IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure Germany IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure France IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Italy IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Spain IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific IT Service Desk Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific IT Service Desk Consumption by Countries (2015-2020)
Table Asia-Pacific IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure China IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Japan IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure South Korea IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure India IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa IT Service Desk Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa IT Service Desk Consumption by Countries (2015-2020)
Table Middle East and Africa IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure UAE IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure South Africa IT Service Desk Market Consumption and Growth Rate (2015-2020)
Figure South America IT Service Desk Market Consumption and Growth Rate (2015-2020)
Table South America IT Service Desk Consumption by Countries (2015-2020)
Table South America IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure South America IT Service Desk Consumption Market Share by Countries (2015-2020)
Figure Brazil IT Service Desk Market Consumption and Growth Rate (2015-2020)
Table Spiceworks Company Profile
Table Spiceworks Production, Value, Price, Gross Margin 2015-2020
Figure Spiceworks Production and Growth Rate
Figure Spiceworks Value ($) Market Share 2015-2020
Table ServiceNow Company Profile
Table ServiceNow Production, Value, Price, Gross Margin 2015-2020
Figure ServiceNow Production and Growth Rate
Figure ServiceNow Value ($) Market Share 2015-2020
Table ManageEngine ServiceDesk Company Profile
Table ManageEngine ServiceDesk Production, Value, Price, Gross Margin 2015-2020
Figure ManageEngine ServiceDesk Production and Growth Rate
Figure ManageEngine ServiceDesk Value ($) Market Share 2015-2020
Table JIRA Service Desk Company Profile
Table JIRA Service Desk Production, Value, Price, Gross Margin 2015-2020
Figure JIRA Service Desk Production and Growth Rate
Figure JIRA Service Desk Value ($) Market Share 2015-2020
Table Agiloft Company Profile
Table Agiloft Production, Value, Price, Gross Margin 2015-2020
Figure Agiloft Production and Growth Rate
Figure Agiloft Value ($) Market Share 2015-2020
Table Cherwell IT Service Management Company Profile
Table Cherwell IT Service Management Production, Value, Price, Gross Margin 2015-2020
Figure Cherwell IT Service Management Production and Growth Rate
Figure Cherwell IT Service Management Value ($) Market Share 2015-2020
Table Track-It! Company Profile
Table Track-It! Production, Value, Price, Gross Margin 2015-2020
Figure Track-It! Production and Growth Rate
Figure Track-It! Value ($) Market Share 2015-2020
Table Samanage Company Profile
Table Samanage Production, Value, Price, Gross Margin 2015-2020
Figure Samanage Production and Growth Rate
Figure Samanage Value ($) Market Share 2015-2020
Table GoToAssist Company Profile
Table GoToAssist Production, Value, Price, Gross Margin 2015-2020
Figure GoToAssist Production and Growth Rate
Figure GoToAssist Value ($) Market Share 2015-2020
Table Freshservice Company Profile
Table Freshservice Production, Value, Price, Gross Margin 2015-2020
Figure Freshservice Production and Growth Rate
Figure Freshservice Value ($) Market Share 2015-2020
Table Zendesk Company Profile
Table Zendesk Production, Value, Price, Gross Margin 2015-2020
Figure Zendesk Production and Growth Rate
Figure Zendesk Value ($) Market Share 2015-2020
Table BMC Remedy 9 Company Profile
Table BMC Remedy 9 Production, Value, Price, Gross Margin 2015-2020
Figure BMC Remedy 9 Production and Growth Rate
Figure BMC Remedy 9 Value ($) Market Share 2015-2020
Table EasyVista Company Profile
Table EasyVista Production, Value, Price, Gross Margin 2015-2020
Figure EasyVista Production and Growth Rate
Figure EasyVista Value ($) Market Share 2015-2020
Table Re:Desk Company Profile
Table Re:Desk Production, Value, Price, Gross Margin 2015-2020
Figure Re:Desk Production and Growth Rate
Figure Re:Desk Value ($) Market Share 2015-2020
Table Wolken Company Profile
Table Wolken Production, Value, Price, Gross Margin 2015-2020
Figure Wolken Production and Growth Rate
Figure Wolken Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global IT Service Desk Market Forecast Production by Types (2020-2025)
Table Global IT Service Desk Market Forecast Production Share by Types (2020-2025)
Table Global IT Service Desk Market Forecast Value ($) by Types (2020-2025)
Table Global IT Service Desk Market Forecast Value Share by Types (2020-2025)
Table Global IT Service Desk Market Forecast Consumption by Applications (2020-2025)
Table Global IT Service Desk Market Forecast Consumption Share by Applications (2020-2025)