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2020-2025 Global CRM Software Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

June 2021 | 118 pages | ID: 2109F11EDFF8EN
Maia Research

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Customer Relationship Management (CRM) systems help businesses manage their customer and business relationships by providing one central location to gather present and historical information, automate a manual business process, and communicate with prospective and current clients in a timely fashion.
This report elaborates the market size, market characteristics, and market growth of the CRM Software industry, and breaks down according to the type, application, and consumption area of CRM Software. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for CRM Software in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global CRM Software market covered in Chapter 13:
Salesforce.com, Inc.
HubSpot
Workbooks
Sage Group
UserVoice
ZOHO Corporation
Impel CRM
Nimble
Amdocs
Insightly
SAP
Microsoft Corporation
Pivotal Software, Inc.
SugarCRM
Talisma Corporation Pvt. Ltd.
Oracle
NetSuite

In Chapter 6, on the basis of types, the CRM Software market from 2015 to 2025 is primarily split into:
Cloud-Based
On-Premise

In Chapter 7, on the basis of applications, the CRM Software market from 2015 to 2025 covers:
SMEs
Large Enterprises

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 CRM SOFTWARE MARKET - RESEARCH SCOPE

1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 CRM SOFTWARE MARKET - RESEARCH METHODOLOGY

2.1 Methodology
2.2 Research Data Source
  2.2.1 Secondary Data
  2.2.2 Primary Data
  2.2.3 Market Size Estimation
  2.2.4 Legal Disclaimer

3 CRM SOFTWARE MARKET FORCES

3.1 Global CRM Software Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
  3.2.1 Political Factors
  3.2.2 Economic Factors
  3.2.3 Social Factors
  3.2.4 Technological Factors
  3.2.5 Environmental Factors
  3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
  3.4.1 Risk Assessment on COVID-19
  3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
  3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 CRM SOFTWARE MARKET - BY GEOGRAPHY

4.1 Global CRM Software Market Value and Market Share by Regions
  4.1.1 Global CRM Software Value ($) by Region (2015-2020)
  4.1.2 Global CRM Software Value Market Share by Regions (2015-2020)
4.2 Global CRM Software Market Production and Market Share by Major Countries
  4.2.1 Global CRM Software Production by Major Countries (2015-2020)
  4.2.2 Global CRM Software Production Market Share by Major Countries (2015-2020)
4.3 Global CRM Software Market Consumption and Market Share by Regions
  4.3.1 Global CRM Software Consumption by Regions (2015-2020)
  4.3.2 Global CRM Software Consumption Market Share by Regions (2015-2020)

5 CRM SOFTWARE MARKET - BY TRADE STATISTICS

5.1 Global CRM Software Export and Import
5.2 United States CRM Software Export and Import (2015-2020)
5.3 Europe CRM Software Export and Import (2015-2020)
5.4 China CRM Software Export and Import (2015-2020)
5.5 Japan CRM Software Export and Import (2015-2020)
5.6 India CRM Software Export and Import (2015-2020)
5.7 ...

6 CRM SOFTWARE MARKET - BY TYPE

6.1 Global CRM Software Production and Market Share by Types (2015-2020)
  6.1.1 Global CRM Software Production by Types (2015-2020)
  6.1.2 Global CRM Software Production Market Share by Types (2015-2020)
6.2 Global CRM Software Value and Market Share by Types (2015-2020)
  6.2.1 Global CRM Software Value by Types (2015-2020)
  6.2.2 Global CRM Software Value Market Share by Types (2015-2020)
6.3 Global CRM Software Production, Price and Growth Rate of Cloud-Based (2015-2020)
6.4 Global CRM Software Production, Price and Growth Rate of On-Premise (2015-2020)

7 CRM SOFTWARE MARKET - BY APPLICATION

7.1 Global CRM Software Consumption and Market Share by Applications (2015-2020)
  7.1.1 Global CRM Software Consumption by Applications (2015-2020)
  7.1.2 Global CRM Software Consumption Market Share by Applications (2015-2020)
7.2 Global CRM Software Consumption and Growth Rate of SMEs (2015-2020)
7.3 Global CRM Software Consumption and Growth Rate of Large Enterprises (2015-2020)

8 NORTH AMERICA CRM SOFTWARE MARKET

8.1 North America CRM Software Market Size
8.2 United States CRM Software Market Size
8.3 Canada CRM Software Market Size
8.4 Mexico CRM Software Market Size
8.5 The Influence of COVID-19 on North America Market

9 EUROPE CRM SOFTWARE MARKET ANALYSIS

9.1 Europe CRM Software Market Size
9.2 Germany CRM Software Market Size
9.3 United Kingdom CRM Software Market Size
9.4 France CRM Software Market Size
9.5 Italy CRM Software Market Size
9.6 Spain CRM Software Market Size
9.7 The Influence of COVID-19 on Europe Market

10 ASIA-PACIFIC CRM SOFTWARE MARKET ANALYSIS

10.1 Asia-Pacific CRM Software Market Size
10.2 China CRM Software Market Size
10.3 Japan CRM Software Market Size
10.4 South Korea CRM Software Market Size
10.5 Southeast Asia CRM Software Market Size
10.6 India CRM Software Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 MIDDLE EAST AND AFRICA CRM SOFTWARE MARKET ANALYSIS

11.1 Middle East and Africa CRM Software Market Size
11.2 Saudi Arabia CRM Software Market Size
11.3 UAE CRM Software Market Size
11.4 South Africa CRM Software Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 SOUTH AMERICA CRM SOFTWARE MARKET ANALYSIS

12.1 South America CRM Software Market Size
12.2 Brazil CRM Software Market Size
12.3 The Influence of COVID-19 on South America Market

13 COMPANY PROFILES

13.1 Salesforce.com, Inc.
  13.1.1 Salesforce.com, Inc. Basic Information
  13.1.2 Salesforce.com, Inc. Product Profiles, Application and Specification
  13.1.3 Salesforce.com, Inc. CRM Software Market Performance (2015-2020)
13.2 HubSpot
  13.2.1 HubSpot Basic Information
  13.2.2 HubSpot Product Profiles, Application and Specification
  13.2.3 HubSpot CRM Software Market Performance (2015-2020)
13.3 Workbooks
  13.3.1 Workbooks Basic Information
  13.3.2 Workbooks Product Profiles, Application and Specification
  13.3.3 Workbooks CRM Software Market Performance (2015-2020)
13.4 Sage Group
  13.4.1 Sage Group Basic Information
  13.4.2 Sage Group Product Profiles, Application and Specification
  13.4.3 Sage Group CRM Software Market Performance (2015-2020)
13.5 UserVoice
  13.5.1 UserVoice Basic Information
  13.5.2 UserVoice Product Profiles, Application and Specification
  13.5.3 UserVoice CRM Software Market Performance (2015-2020)
13.6 ZOHO Corporation
  13.6.1 ZOHO Corporation Basic Information
  13.6.2 ZOHO Corporation Product Profiles, Application and Specification
  13.6.3 ZOHO Corporation CRM Software Market Performance (2015-2020)
13.7 Impel CRM
  13.7.1 Impel CRM Basic Information
  13.7.2 Impel CRM Product Profiles, Application and Specification
  13.7.3 Impel CRM CRM Software Market Performance (2015-2020)
13.8 Nimble
  13.8.1 Nimble Basic Information
  13.8.2 Nimble Product Profiles, Application and Specification
  13.8.3 Nimble CRM Software Market Performance (2015-2020)
13.9 Amdocs
  13.9.1 Amdocs Basic Information
  13.9.2 Amdocs Product Profiles, Application and Specification
  13.9.3 Amdocs CRM Software Market Performance (2015-2020)
13.10 Insightly
  13.10.1 Insightly Basic Information
  13.10.2 Insightly Product Profiles, Application and Specification
  13.10.3 Insightly CRM Software Market Performance (2015-2020)
13.11 SAP
  13.11.1 SAP Basic Information
  13.11.2 SAP Product Profiles, Application and Specification
  13.11.3 SAP CRM Software Market Performance (2015-2020)
13.12 Microsoft Corporation
  13.12.1 Microsoft Corporation Basic Information
  13.12.2 Microsoft Corporation Product Profiles, Application and Specification
  13.12.3 Microsoft Corporation CRM Software Market Performance (2015-2020)
13.13 Pivotal Software, Inc.
  13.13.1 Pivotal Software, Inc. Basic Information
  13.13.2 Pivotal Software, Inc. Product Profiles, Application and Specification
  13.13.3 Pivotal Software, Inc. CRM Software Market Performance (2015-2020)
13.14 SugarCRM
  13.14.1 SugarCRM Basic Information
  13.14.2 SugarCRM Product Profiles, Application and Specification
  13.14.3 SugarCRM CRM Software Market Performance (2015-2020)
13.15 Talisma Corporation Pvt. Ltd.
  13.15.1 Talisma Corporation Pvt. Ltd. Basic Information
  13.15.2 Talisma Corporation Pvt. Ltd. Product Profiles, Application and Specification
  13.15.3 Talisma Corporation Pvt. Ltd. CRM Software Market Performance (2015-2020)
13.16 Oracle
  13.16.1 Oracle Basic Information
  13.16.2 Oracle Product Profiles, Application and Specification
  13.16.3 Oracle CRM Software Market Performance (2015-2020)
13.17 NetSuite
  13.17.1 NetSuite Basic Information
  13.17.2 NetSuite Product Profiles, Application and Specification
  13.17.3 NetSuite CRM Software Market Performance (2015-2020)

14 MARKET FORECAST - BY REGIONS

14.1 North America CRM Software Market Forecast (2020-2025)
14.2 Europe CRM Software Market Forecast (2020-2025)
14.3 Asia-Pacific CRM Software Market Forecast (2020-2025)
14.4 Middle East and Africa CRM Software Market Forecast (2020-2025)
14.5 South America CRM Software Market Forecast (2020-2025)

15 MARKET FORECAST - BY TYPE AND APPLICATIONS

15.1 Global CRM Software Market Forecast by Types (2020-2025)
  15.1.1 Global CRM Software Market Forecast Production and Market Share by Types (2020-2025)
  15.1.2 Global CRM Software Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global CRM Software Market Forecast by Applications (2020-2025)
LIST OF TABLES AND FIGURES

Figure CRM Software Picture
Table CRM Software Key Market Segments
Figure Study and Forecasting Years
Figure Global CRM Software Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global CRM Software Value ($) and Growth Rate (2015-2020)
Table Global CRM Software Value ($) by Countries (2015-2020)
Table Global CRM Software Value Market Share by Regions (2015-2020)
Figure Global CRM Software Value Market Share by Regions in 2019
Figure Global CRM Software Production and Growth Rate (2015-2020)
Table Global CRM Software Production by Major Countries (2015-2020)
Table Global CRM Software Production Market Share by Major Countries (2015-2020)
Figure Global CRM Software Production Market Share by Regions in 2019
Figure Global CRM Software Consumption and Growth Rate (2015-2020)
Table Global CRM Software Consumption by Regions (2015-2020)
Table Global CRM Software Consumption Market Share by Regions (2015-2020)
Figure Global CRM Software Consumption Market Share by Regions in 2019
Table Global CRM Software Export Top 3 Country 2019
Table Global CRM Software Import Top 3 Country 2019
Table United States CRM Software Export and Import (2015-2020)
Table Europe CRM Software Export and Import (2015-2020)
Table China CRM Software Export and Import (2015-2020)
Table Japan CRM Software Export and Import (2015-2020)
Table India CRM Software Export and Import (2015-2020)
Table Global CRM Software Production by Types (2015-2020)
Table Global CRM Software Production Market Share by Types (2015-2020)
Figure Global CRM Software Production Share by Type (2015-2020)
Table Global CRM Software Value by Types (2015-2020)
Table Global CRM Software Value Market Share by Types (2015-2020)
Figure Global CRM Software Value Share by Type (2015-2020)
Figure Global Cloud-Based Production and Growth Rate (2015-2020)
Figure Global Cloud-Based Price (2015-2020)
Figure Global On-Premise Production and Growth Rate (2015-2020)
Figure Global On-Premise Price (2015-2020)
Table Global CRM Software Consumption by Applications (2015-2020)
Table Global CRM Software Consumption Market Share by Applications (2015-2020)
Figure Global CRM Software Consumption Share by Application (2015-2020)
Figure Global SMEs Consumption and Growth Rate (2015-2020)
Figure Global Large Enterprises Consumption and Growth Rate (2015-2020)
Figure North America CRM Software Market Consumption and Growth Rate (2015-2020)
Table North America CRM Software Consumption by Countries (2015-2020)
Table North America CRM Software Consumption Market Share by Countries (2015-2020)
Figure North America CRM Software Consumption Market Share by Countries (2015-2020)
Figure United States CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Canada CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Mexico CRM Software Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe CRM Software Market Consumption and Growth Rate (2015-2020)
Table Europe CRM Software Consumption by Countries (2015-2020)
Table Europe CRM Software Consumption Market Share by Countries (2015-2020)
Figure Europe CRM Software Consumption Market Share by Countries (2015-2020)
Figure Germany CRM Software Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom CRM Software Market Consumption and Growth Rate (2015-2020)
Figure France CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Italy CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Spain CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific CRM Software Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific CRM Software Consumption by Countries (2015-2020)
Table Asia-Pacific CRM Software Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific CRM Software Consumption Market Share by Countries (2015-2020)
Figure China CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Japan CRM Software Market Consumption and Growth Rate (2015-2020)
Figure South Korea CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia CRM Software Market Consumption and Growth Rate (2015-2020)
Figure India CRM Software Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa CRM Software Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa CRM Software Consumption by Countries (2015-2020)
Table Middle East and Africa CRM Software Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa CRM Software Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia CRM Software Market Consumption and Growth Rate (2015-2020)
Figure UAE CRM Software Market Consumption and Growth Rate (2015-2020)
Figure South Africa CRM Software Market Consumption and Growth Rate (2015-2020)
Figure South America CRM Software Market Consumption and Growth Rate (2015-2020)
Table South America CRM Software Consumption by Countries (2015-2020)
Table South America CRM Software Consumption Market Share by Countries (2015-2020)
Figure South America CRM Software Consumption Market Share by Countries (2015-2020)
Figure Brazil CRM Software Market Consumption and Growth Rate (2015-2020)
Table Salesforce.com, Inc. Company Profile
Table Salesforce.com, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce.com, Inc. Production and Growth Rate
Figure Salesforce.com, Inc. Value ($) Market Share 2015-2020
Table HubSpot Company Profile
Table HubSpot Production, Value, Price, Gross Margin 2015-2020
Figure HubSpot Production and Growth Rate
Figure HubSpot Value ($) Market Share 2015-2020
Table Workbooks Company Profile
Table Workbooks Production, Value, Price, Gross Margin 2015-2020
Figure Workbooks Production and Growth Rate
Figure Workbooks Value ($) Market Share 2015-2020
Table Sage Group Company Profile
Table Sage Group Production, Value, Price, Gross Margin 2015-2020
Figure Sage Group Production and Growth Rate
Figure Sage Group Value ($) Market Share 2015-2020
Table UserVoice Company Profile
Table UserVoice Production, Value, Price, Gross Margin 2015-2020
Figure UserVoice Production and Growth Rate
Figure UserVoice Value ($) Market Share 2015-2020
Table ZOHO Corporation Company Profile
Table ZOHO Corporation Production, Value, Price, Gross Margin 2015-2020
Figure ZOHO Corporation Production and Growth Rate
Figure ZOHO Corporation Value ($) Market Share 2015-2020
Table Impel CRM Company Profile
Table Impel CRM Production, Value, Price, Gross Margin 2015-2020
Figure Impel CRM Production and Growth Rate
Figure Impel CRM Value ($) Market Share 2015-2020
Table Nimble Company Profile
Table Nimble Production, Value, Price, Gross Margin 2015-2020
Figure Nimble Production and Growth Rate
Figure Nimble Value ($) Market Share 2015-2020
Table Amdocs Company Profile
Table Amdocs Production, Value, Price, Gross Margin 2015-2020
Figure Amdocs Production and Growth Rate
Figure Amdocs Value ($) Market Share 2015-2020
Table Insightly Company Profile
Table Insightly Production, Value, Price, Gross Margin 2015-2020
Figure Insightly Production and Growth Rate
Figure Insightly Value ($) Market Share 2015-2020
Table SAP Company Profile
Table SAP Production, Value, Price, Gross Margin 2015-2020
Figure SAP Production and Growth Rate
Figure SAP Value ($) Market Share 2015-2020
Table Microsoft Corporation Company Profile
Table Microsoft Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Microsoft Corporation Production and Growth Rate
Figure Microsoft Corporation Value ($) Market Share 2015-2020
Table Pivotal Software, Inc. Company Profile
Table Pivotal Software, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Pivotal Software, Inc. Production and Growth Rate
Figure Pivotal Software, Inc. Value ($) Market Share 2015-2020
Table SugarCRM Company Profile
Table SugarCRM Production, Value, Price, Gross Margin 2015-2020
Figure SugarCRM Production and Growth Rate
Figure SugarCRM Value ($) Market Share 2015-2020
Table Talisma Corporation Pvt. Ltd. Company Profile
Table Talisma Corporation Pvt. Ltd. Production, Value, Price, Gross Margin 2015-2020
Figure Talisma Corporation Pvt. Ltd. Production and Growth Rate
Figure Talisma Corporation Pvt. Ltd. Value ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Table NetSuite Company Profile
Table NetSuite Production, Value, Price, Gross Margin 2015-2020
Figure NetSuite Production and Growth Rate
Figure NetSuite Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global CRM Software Market Forecast Production by Types (2020-2025)
Table Global CRM Software Market Forecast Production Share by Types (2020-2025)
Table Global CRM Software Market Forecast Value ($) by Types (2020-2025)
Table Global CRM Software Market Forecast Value Share by Types (2020-2025)
Table Global CRM Software Market Forecast Consumption by Applications (2020-2025)
Table Global CRM Software Market Forecast Consumption Share by Applications (2020-2025)


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