Europe (UK, Germany and France, Netherlands, Russia, Spain) Contact Center Market 2017 Forecast to 2022
Description
Market Segment by Players, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings
Comdata Group
Serco
Concentrix
Market Segment by Countries, regional analysis covers
UK
Germany
France
Netherlands
Russia
Spain
Italy
Market Segment by Type, covers
Mass Market Center
B2B Center
Universal Center
Market Segment by Applications, can be divided into
Telecommunication
BFSI
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Market Segment by Players, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings
Comdata Group
Serco
Concentrix
Market Segment by Countries, regional analysis covers
UK
Germany
France
Netherlands
Russia
Spain
Italy
Market Segment by Type, covers
Mass Market Center
B2B Center
Universal Center
Market Segment by Applications, can be divided into
Telecommunication
BFSI
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
1 CONTACT CENTER MARKET OVERVIEW
1.1 Product Overview and Scope of Contact Center
1.2 Classification of Contact Center by Types
1.2.1 Europe Contact Center Revenue Comparison by Types (2012-2022)
1.2.2 Europe Contact Center Revenue Market Share by Types in 2016
1.2.3 Mass Market Center
1.2.4 B2B Center
1.2.5 Universal Center
1.3 Contact Center Segment by Applications
1.3.1 Contact Center Consumption Market Share by Applications in 2016
1.3.2 Telecommunication
1.3.3 BFSI
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Europe Contact Center Market by Countries
1.4.1 UK Contact Center Status and Prospect (2012-2022)
1.4.2 Germany Contact Center Status and Prospect (2012-2022)
1.4.3 France Contact Center Status and Prospect (2012-2022)
1.4.4 Netherlands Contact Center Status and Prospect (2012-2022)
1.4.5 Russia Contact Center Status and Prospect (2012-2022)
1.4.6 Spain Contact Center Status and Prospect (2012-2022)
1.5 Europe Market Size of Contact Center (2012-2022)
2 EUROPE CONTACT CENTER PLAYERS PROFILES/ANALYSIS
2.1 Teleperformance
2.1.1 Company Profile
2.1.2 Product Introduction
2.1.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Teleperformance
2.1.4 Contact Information
2.2 Convergys (Stream)
2.2.1 Company Profile
2.2.2 Product Introduction
2.2.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Convergys (Stream)
2.2.4 Contact Information
2.3 Sykes
2.3.1 Company Profile
2.3.2 Product Introduction
2.3.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Sykes
2.3.4 Contact Information
2.4 Transcom
2.4.1 Company Profile
2.4.2 Product Introduction
2.4.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Transcom
2.4.4 Contact Information
2.5 Atento
2.5.1 Company Profile
2.5.2 Product Introduction
2.5.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Atento
2.5.4 Contact Information
2.6 Arvato
2.6.1 Company Profile
2.6.2 Product Introduction
2.6.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Arvato
2.6.4 Contact Information
2.7 West Corporation
2.7.1 Company Profile
2.7.2 Product Introduction
2.7.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of West Corporation
2.7.4 Contact Information
2.8 Acticall (Sitel)
2.8.1 Company Profile
2.8.2 Product Introduction
2.8.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Acticall (Sitel)
2.8.4 Contact Information
2.9 Teletech
2.9.1 Company Profile
2.9.2 Product Introduction
2.9.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Teletech
2.9.4 Contact Information
2.10 Comdata Group
2.10.1 Company Profile
2.10.2 Product Introduction
2.10.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Comdata Group
2.10.4 Contact Information
2.11 Serco
2.11.1 Company Profile
2.11.2 Product Introduction
2.11.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Serco
2.11.4 Contact Information
2.12 Concentrix
2.12.1 Company Profile
2.12.2 Product Introduction
2.12.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Concentrix
2.12.4 Contact Information
3 EUROPE CONTACT CENTER MARKET COMPETITION, BY PLAYERS
3.1 Europe Contact Center Revenue and Share by Players (2016-2017)
3.2 Market Concentration Rate
3.2.1 Top 3 Contact Center Players Market Share
3.2.2 Top 5 Contact Center Players Market Share
4 EUROPE CONTACT CENTER MARKET SIZE BY COUNTRIES
4.1 Europe Contact Center Revenue and Market Share by Countries
4.2 Europe Contact Center Gross Margin by Countries
5 EUROPE CONTACT CENTER MARKET SEGMENT BY TYPE
5.1 Europe Contact Center Revenue and Market Share by Type (2012-2017)
5.2 Europe Contact Center Revenue and Market Share by Type (2012-2017)
5.3 Mass Market Center Revenue Growth Rate
5.4 B2B Center Revenue Growth Rate
5.5 Universal Center Revenue Growth Rate
6 EUROPE CONTACT CENTER MARKET SEGMENT BY APPLICATION
6.1 Europe Contact Center Revenue Market Share by Application (2012-2017)
6.2 Telecommunication Revenue Growth Rate
6.3 BFSI Revenue Growth Rate
6.4 Government and Public Sector Revenue Growth Rate
6.5 Healthcare and Life Sciences Revenue Growth Rate
6.6 Retail and Consumer Goods Revenue Growth Rate
7 FRANCE CONTACT CENTER MARKET OVERVIEW
7.1 France Contact Center Revenue and Growth Rate by Countries
7.2 France Contact Center Gross Margin Trend (2012-2017)
7.3 France Contact Center Revenue and Market Share by Type (2012-2017)
7.4 France Contact Center Revenue and Market Share by Application (2012-2017)
7.5 France Contact Center Revenue and Share by Players (2016-2017)
8 NETHERLANDS CONTACT CENTER MARKET OVERVIEW
8.1 Netherlands Contact Center Revenue and Growth Rate by Countries
8.2 Netherlands Contact Center Gross Margin Trend (2012-2017)
8.3 Netherlands Contact Center Revenue and Market Share by Type (2012-2017)
8.4 Netherlands Contact Center Revenue and Market Share by Application (2012-2017)
8.5 Netherlands Contact Center Revenue and Share by Players (2016-2017)
9 RUSSIA CONTACT CENTER MARKET OVERVIEW
9.1 Russia Contact Center Revenue and Growth Rate by Countries
9.2 Russia Contact Center Gross Margin Trend (2012-2017)
9.3 Russia Contact Center Revenue and Market Share by Type (2012-2017)
9.4 Russia Contact Center Revenue and Market Share by Application (2012-2017)
9.5 Russia Contact Center Revenue and Share by Players (2016-2017)
10 UK CONTACT CENTER MARKET OVERVIEW
10.1 UK Contact Center Revenue and Growth Rate by Countries
10.2 UK Contact Center Gross Margin Trend (2012-2017)
10.3 UK Contact Center Revenue and Market Share by Type (2012-2017)
10.4 UK Contact Center Revenue and Market Share by Application (2012-2017)
10.5 UK Contact Center Revenue and Share by Players (2016-2017)
11 GERMANY CONTACT CENTER MARKET OVERVIEW
11.1 Germany Contact Center Revenue and Growth Rate by Countries
11.2 Germany Contact Center Gross Margin Trend (2012-2017)
11.3 Germany Contact Center Revenue and Market Share by Type (2012-2017)
11.4 Germany Contact Center Revenue and Market Share by Application (2012-2017)
11.5 Germany Contact Center Revenue and Share by Players (2016-2017)
12 SPAIN CONTACT CENTER MARKET OVERVIEW
12.1 Spain Contact Center Revenue and Growth Rate by Countries
12.2 Spain Contact Center Gross Margin Trend (2012-2017)
12.3 Spain Contact Center Revenue and Market Share by Type (2012-2017)
12.4 Spain Contact Center Revenue and Market Share by Application (2012-2017)
12.5 Spain Contact Center Revenue and Share by Players (2016-2017)
13 ITALY CONTACT CENTER MARKET OVERVIEW
13.1 Italy Contact Center Revenue and Growth Rate by Countries
13.2 Italy Contact Center Gross Margin Trend (2012-2017)
13.3 Italy Contact Center Revenue and Market Share by Type (2012-2017)
13.4 Italy Contact Center Revenue and Market Share by Application (2012-2017)
13.5 Italy Contact Center Revenue and Share by Players (2016-2017)
14 EUROPE CONTACT CENTER MARKET SIZE FORECAST (2017-2022)
14.1 Europe Contact Center Market Size Forecast (2017-2022)
14.2 Europe Contact Center Market Forecast by Countries (2017-2022)
14.3 UK Contact Center Revenue Market Forecast (2017-2022)
14.4 Germany Contact Center Revenue Market Forecast (2017-2022)
14.5 France Contact Center Revenue Market Forecast (2017-2022)
14.6 Netherlands Contact Center Revenue Market Forecast (2017-2022)
14.7 Russia Contact Center Revenue Market Forecast (2017-2022)
14.8 Spain Contact Center Revenue Market Forecast (2017-2022)
14.9 Italy Contact Center Revenue Market Forecast (2017-2022)
15 EUROPE CONTACT CENTER MARKET SEGMENT BY TYPE FORECAST (2017-2022)
15.1 Europe Contact Center Revenue by Type Forecast (2017-2022)
15.2 Europe Contact Center Market Share by Type Forecast (2017-2022)
16 EUROPE CONTACT CENTER MARKET SEGMENT BY APPLICATION FORECAST (2017-2022)
16.1 Europe Contact Center Revenue by Application Forecast (2017-2022)
16.2 Europe Contact Center Revenue Market Share by Application Forecast (2017-2022)
17 MARKET EFFECT FACTORS ANALYSIS
17.1 Consumer Needs/Customer Preference Change
17.2 Economic/Political Environmental Change
18 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS
18.1 Marketing Channel
18.1.1 Direct Marketing
18.1.2 Indirect Marketing
18.1.3 Marketing Channel Development Trend
18.2 Market Positioning
18.2.1 Pricing Strategy
18.2.2 Brand Strategy
19 RESEARCH FINDINGS AND CONCLUSION
20 APPENDIX
20.1 Methodology
20.2 Data Source
1.1 Product Overview and Scope of Contact Center
1.2 Classification of Contact Center by Types
1.2.1 Europe Contact Center Revenue Comparison by Types (2012-2022)
1.2.2 Europe Contact Center Revenue Market Share by Types in 2016
1.2.3 Mass Market Center
1.2.4 B2B Center
1.2.5 Universal Center
1.3 Contact Center Segment by Applications
1.3.1 Contact Center Consumption Market Share by Applications in 2016
1.3.2 Telecommunication
1.3.3 BFSI
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Europe Contact Center Market by Countries
1.4.1 UK Contact Center Status and Prospect (2012-2022)
1.4.2 Germany Contact Center Status and Prospect (2012-2022)
1.4.3 France Contact Center Status and Prospect (2012-2022)
1.4.4 Netherlands Contact Center Status and Prospect (2012-2022)
1.4.5 Russia Contact Center Status and Prospect (2012-2022)
1.4.6 Spain Contact Center Status and Prospect (2012-2022)
1.5 Europe Market Size of Contact Center (2012-2022)
2 EUROPE CONTACT CENTER PLAYERS PROFILES/ANALYSIS
2.1 Teleperformance
2.1.1 Company Profile
2.1.2 Product Introduction
2.1.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Teleperformance
2.1.4 Contact Information
2.2 Convergys (Stream)
2.2.1 Company Profile
2.2.2 Product Introduction
2.2.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Convergys (Stream)
2.2.4 Contact Information
2.3 Sykes
2.3.1 Company Profile
2.3.2 Product Introduction
2.3.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Sykes
2.3.4 Contact Information
2.4 Transcom
2.4.1 Company Profile
2.4.2 Product Introduction
2.4.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Transcom
2.4.4 Contact Information
2.5 Atento
2.5.1 Company Profile
2.5.2 Product Introduction
2.5.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Atento
2.5.4 Contact Information
2.6 Arvato
2.6.1 Company Profile
2.6.2 Product Introduction
2.6.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Arvato
2.6.4 Contact Information
2.7 West Corporation
2.7.1 Company Profile
2.7.2 Product Introduction
2.7.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of West Corporation
2.7.4 Contact Information
2.8 Acticall (Sitel)
2.8.1 Company Profile
2.8.2 Product Introduction
2.8.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Acticall (Sitel)
2.8.4 Contact Information
2.9 Teletech
2.9.1 Company Profile
2.9.2 Product Introduction
2.9.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Teletech
2.9.4 Contact Information
2.10 Comdata Group
2.10.1 Company Profile
2.10.2 Product Introduction
2.10.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Comdata Group
2.10.4 Contact Information
2.11 Serco
2.11.1 Company Profile
2.11.2 Product Introduction
2.11.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Serco
2.11.4 Contact Information
2.12 Concentrix
2.12.1 Company Profile
2.12.2 Product Introduction
2.12.3 Contact Center Oursourcing Revenue, Growth Rate Analysis of Concentrix
2.12.4 Contact Information
3 EUROPE CONTACT CENTER MARKET COMPETITION, BY PLAYERS
3.1 Europe Contact Center Revenue and Share by Players (2016-2017)
3.2 Market Concentration Rate
3.2.1 Top 3 Contact Center Players Market Share
3.2.2 Top 5 Contact Center Players Market Share
4 EUROPE CONTACT CENTER MARKET SIZE BY COUNTRIES
4.1 Europe Contact Center Revenue and Market Share by Countries
4.2 Europe Contact Center Gross Margin by Countries
5 EUROPE CONTACT CENTER MARKET SEGMENT BY TYPE
5.1 Europe Contact Center Revenue and Market Share by Type (2012-2017)
5.2 Europe Contact Center Revenue and Market Share by Type (2012-2017)
5.3 Mass Market Center Revenue Growth Rate
5.4 B2B Center Revenue Growth Rate
5.5 Universal Center Revenue Growth Rate
6 EUROPE CONTACT CENTER MARKET SEGMENT BY APPLICATION
6.1 Europe Contact Center Revenue Market Share by Application (2012-2017)
6.2 Telecommunication Revenue Growth Rate
6.3 BFSI Revenue Growth Rate
6.4 Government and Public Sector Revenue Growth Rate
6.5 Healthcare and Life Sciences Revenue Growth Rate
6.6 Retail and Consumer Goods Revenue Growth Rate
7 FRANCE CONTACT CENTER MARKET OVERVIEW
7.1 France Contact Center Revenue and Growth Rate by Countries
7.2 France Contact Center Gross Margin Trend (2012-2017)
7.3 France Contact Center Revenue and Market Share by Type (2012-2017)
7.4 France Contact Center Revenue and Market Share by Application (2012-2017)
7.5 France Contact Center Revenue and Share by Players (2016-2017)
8 NETHERLANDS CONTACT CENTER MARKET OVERVIEW
8.1 Netherlands Contact Center Revenue and Growth Rate by Countries
8.2 Netherlands Contact Center Gross Margin Trend (2012-2017)
8.3 Netherlands Contact Center Revenue and Market Share by Type (2012-2017)
8.4 Netherlands Contact Center Revenue and Market Share by Application (2012-2017)
8.5 Netherlands Contact Center Revenue and Share by Players (2016-2017)
9 RUSSIA CONTACT CENTER MARKET OVERVIEW
9.1 Russia Contact Center Revenue and Growth Rate by Countries
9.2 Russia Contact Center Gross Margin Trend (2012-2017)
9.3 Russia Contact Center Revenue and Market Share by Type (2012-2017)
9.4 Russia Contact Center Revenue and Market Share by Application (2012-2017)
9.5 Russia Contact Center Revenue and Share by Players (2016-2017)
10 UK CONTACT CENTER MARKET OVERVIEW
10.1 UK Contact Center Revenue and Growth Rate by Countries
10.2 UK Contact Center Gross Margin Trend (2012-2017)
10.3 UK Contact Center Revenue and Market Share by Type (2012-2017)
10.4 UK Contact Center Revenue and Market Share by Application (2012-2017)
10.5 UK Contact Center Revenue and Share by Players (2016-2017)
11 GERMANY CONTACT CENTER MARKET OVERVIEW
11.1 Germany Contact Center Revenue and Growth Rate by Countries
11.2 Germany Contact Center Gross Margin Trend (2012-2017)
11.3 Germany Contact Center Revenue and Market Share by Type (2012-2017)
11.4 Germany Contact Center Revenue and Market Share by Application (2012-2017)
11.5 Germany Contact Center Revenue and Share by Players (2016-2017)
12 SPAIN CONTACT CENTER MARKET OVERVIEW
12.1 Spain Contact Center Revenue and Growth Rate by Countries
12.2 Spain Contact Center Gross Margin Trend (2012-2017)
12.3 Spain Contact Center Revenue and Market Share by Type (2012-2017)
12.4 Spain Contact Center Revenue and Market Share by Application (2012-2017)
12.5 Spain Contact Center Revenue and Share by Players (2016-2017)
13 ITALY CONTACT CENTER MARKET OVERVIEW
13.1 Italy Contact Center Revenue and Growth Rate by Countries
13.2 Italy Contact Center Gross Margin Trend (2012-2017)
13.3 Italy Contact Center Revenue and Market Share by Type (2012-2017)
13.4 Italy Contact Center Revenue and Market Share by Application (2012-2017)
13.5 Italy Contact Center Revenue and Share by Players (2016-2017)
14 EUROPE CONTACT CENTER MARKET SIZE FORECAST (2017-2022)
14.1 Europe Contact Center Market Size Forecast (2017-2022)
14.2 Europe Contact Center Market Forecast by Countries (2017-2022)
14.3 UK Contact Center Revenue Market Forecast (2017-2022)
14.4 Germany Contact Center Revenue Market Forecast (2017-2022)
14.5 France Contact Center Revenue Market Forecast (2017-2022)
14.6 Netherlands Contact Center Revenue Market Forecast (2017-2022)
14.7 Russia Contact Center Revenue Market Forecast (2017-2022)
14.8 Spain Contact Center Revenue Market Forecast (2017-2022)
14.9 Italy Contact Center Revenue Market Forecast (2017-2022)
15 EUROPE CONTACT CENTER MARKET SEGMENT BY TYPE FORECAST (2017-2022)
15.1 Europe Contact Center Revenue by Type Forecast (2017-2022)
15.2 Europe Contact Center Market Share by Type Forecast (2017-2022)
16 EUROPE CONTACT CENTER MARKET SEGMENT BY APPLICATION FORECAST (2017-2022)
16.1 Europe Contact Center Revenue by Application Forecast (2017-2022)
16.2 Europe Contact Center Revenue Market Share by Application Forecast (2017-2022)
17 MARKET EFFECT FACTORS ANALYSIS
17.1 Consumer Needs/Customer Preference Change
17.2 Economic/Political Environmental Change
18 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS
18.1 Marketing Channel
18.1.1 Direct Marketing
18.1.2 Indirect Marketing
18.1.3 Marketing Channel Development Trend
18.2 Market Positioning
18.2.1 Pricing Strategy
18.2.2 Brand Strategy
19 RESEARCH FINDINGS AND CONCLUSION
20 APPENDIX
20.1 Methodology
20.2 Data Source
LIST OF TABLES AND FIGURES
Figure Picture of Contact Center
Figure Europe Contact Center and Revenue (Million USD) Market Split by Product Type
Figure Europe Contact Center Revenue Market Share by Types in 2016
Figure Mass Market Center Picture
Figure B2B Center Picture
Figure Universal Center Picture
Figure Contact Center Market Share by Applications in 2016
Table Application of Contact Center
Figure Telecommunication Examples
Figure BFSI Examples
Figure Government and Public Sector Examples
Figure Healthcare and Life Sciences Examples
Figure Healthcare and Life Sciences Examples
Figure Others Examples
Figure Europe Market Contact Center Revenue (Million USD) Comparison by Countries 2012-2022
Figure UK Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Germany Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure France Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Netherlands Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Russia Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Spain Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Europe Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Table Teleperformance Information List
Table Contact Center Product Introduction of Teleperformance
Table Contact Center Outsourcing Revenue (Million USD) and Share of Teleperformance (2016-2017)
Table Contact Information of Teleperformance
Table Convergys (Stream) Information List
Table Contact Center Product Introduction of Convergys (Stream)
Table Contact Center Outsourcing Revenue (Million USD) and Share of Convergys (Stream) (2016-2017)
Table Contact Information of Convergys (Stream)
Table Sykes Information List
Table Contact Center Product Introduction of Sykes
Table Contact Center Outsourcing Revenue (Million USD) and Share of Sykes (2016-2017)
Table Contact Information of Sykes
Table Transcom Information List
Table Contact Center Product Introduction of Transcom
Table Contact Center Outsourcing Revenue (Million USD) and Share of Transcom (2016-2017)
Table Contact Information of Transcom
Table Atento Information List
Table Contact Center Product Introduction of Atento
Table Contact Center Outsourcing Revenue (Million USD) and Share of Atento (2016-2017)
Table Contact Information of Atento
Table Arvato Information List
Table Contact Center Product Introduction of Arvato
Table Contact Center Outsourcing Revenue (Million USD) and Share of Arvato (2016-2017)
Table Contact Information of Arvato
Table West Corporation Information List
Table Contact Center Product Introduction of West Corporation
Table Contact Center Outsourcing Revenue (Million USD) and Share of West Corporation (2016-2017)
Table Contact Information of West Corporation
Table Acticall (Sitel) Information List
Table Contact Center Product Introduction of Acticall (Sitel)
Table Contact Center Outsourcing Revenue (Million USD) and Share of Acticall (Sitel) (2016-2017)
Table Contact Information of Acticall (Sitel)
Table Teletech Information List
Table Contact Center Product Introduction of Teletech
Table Contact Center Outsourcing Revenue (Million USD) and Share of Teletech (2016-2017)
Table Contact Information of Teletech
Table Comdata Group Information List
Table Contact Center Product Introduction of Comdata Group
Table Contact Center Outsourcing Revenue (Million USD) and Share of Comdata Group (2016-2017)
Table Contact Information of Comdata Group
Table Serco Information List
Table Contact Center Product Introduction of Serco
Table Contact Center Outsourcing Revenue (Million USD) and Share of Serco (2016-2017)
Table Contact Information of Serco
Table Concentrix Information List
Table Contact Center Product Introduction of Concentrix
Table Contact Center Outsourcing Revenue (Million USD) and Share of Concentrix (2016-2017)
Table Contact Information of Concentrix
Table Europe Contact Center Revenue (Million USD) by Players (2016-2017)
Table Europe Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Europe Contact Center Revenue Share by Players
Figure 2017 Europe Contact Center Revenue Share by Players
Figure 2016 Europe Top 5 Players Contact Center Revenue Market Share
Figure 2016 Europe Top 10 Players Contact Center Revenue Market Share
Table Europe Contact Center Revenue (Million USD) by Countries (2012-2017)
Figure Europe Contact Center Revenue Market Share by Countries (2012-2017)
Figure Europe Contact Center Revenue Market Share by Countries in 2016
Table Europe Contact Center Gross Margin by Countries (2012-2017)
Table Europe Contact Center Revenue (Million USD) by Type (2012-2017)
Figure Europe Contact Center Revenue Share by Type (2012-2017)
Figure Europe Contact Center Revenue Share by Type in 2016
Figure Europe Mass Market Center Revenue (Million USD) Growth Rate (2012-2017)
Figure Europe B2B Center Revenue (Million USD) Growth Rate (2012-2017)
Figure Europe Universal Center Revenue (Million USD) Growth Rate (2012-2017)
Table Europe Contact Center Revenue by Application (2012-2017)
Figure Europe Contact Center Revenue Share by Application (2012-2017)
Figure Europe Contact Center Revenue Share by Application in 2016
Figure Europe Telecommunication Revenue Growth Rate (2012-2017)
Figure Europe BFSI Revenue Growth Rate (2012-2017)
Figure Europe Government and Public Sector Revenue Growth Rate (2012-2017)
Figure Europe Healthcare and Life Sciences Revenue Growth Rate (2012-2017)
Figure Europe Retail and Consumer Goods Revenue Growth Rate (2012-2017)
Figure France Contact Center Revenue and Growth Rate (2012-2017)
Figure France Contact Center Gross Margin Trend (2012-2017)
Table France Contact Center Revenue by Type (2012-2017)
Table France Contact Center Revenue Share by Type (2012-2017)
Table France Contact Center Revenue by Application (2012-2017)
Table France Contact Center Revenue Share by Application (2012-2017)
Table France Contact Center Revenue (Million USD) by Players (2016-2017)
Table France Contact Center Revenue Share by Players (2016-2017)
Figure 2016 France Contact Center Revenue Share by Players
Figure 2017 France Contact Center Revenue Share by Players
Figure Netherlands Contact Center Revenue and Growth Rate (2012-2017)
Figure Netherlands Contact Center Gross Margin Trend (2012-2017)
Table Netherlands Contact Center Revenue by Type (2012-2017)
Table Netherlands Contact Center Revenue Share by Type (2012-2017)
Table Netherlands Contact Center Revenue by Application (2012-2017)
Table Netherlands Contact Center Revenue Share by Application (2012-2017)
Table Netherlands Contact Center Revenue (Million USD) by Players (2016-2017)
Table Netherlands Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Netherlands Contact Center Revenue Share by Players
Figure 2017 Netherlands Contact Center Revenue Share by Players
Figure Russia Contact Center Revenue and Growth Rate (2012-2017)
Figure Russia Contact Center Gross Margin Trend (2012-2017)
Table Russia Contact Center Revenue by Type (2012-2017)
Table Russia Contact Center Revenue Share by Type (2012-2017)
Table Russia Contact Center Revenue by Application (2012-2017)
Table Russia Contact Center Revenue Share by Application (2012-2017)
Table Russia Contact Center Revenue (Million USD) by Players (2016-2017)
Table Russia Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Russia Contact Center Revenue Share by Players
Figure 2017 Russia Contact Center Revenue Share by Players
Figure UK Contact Center Revenue and Growth Rate (2012-2017)
Figure UK Contact Center Gross Margin Trend (2012-2017)
Table UK Contact Center Revenue by Type (2012-2017)
Table UK Contact Center Revenue Share by Type (2012-2017)
Table UK Contact Center Revenue by Application (2012-2017)
Table UK Contact Center Revenue Share by Application (2012-2017)
Table UK Contact Center Revenue (Million USD) by Players (2016-2017)
Table UK Contact Center Revenue Share by Players (2016-2017)
Figure 2016 UK Contact Center Revenue Share by Players
Figure 2017 UK Contact Center Revenue Share by Players
Figure Germany Contact Center Revenue and Growth Rate (2012-2017)
Figure Germany Contact Center Gross Margin Trend (2012-2017)
Table Germany Contact Center Revenue by Type (2012-2017)
Table Germany Contact Center Revenue Share by Type (2012-2017)
Table Germany Contact Center Revenue by Application (2012-2017)
Table Germany Contact Center Revenue Share by Application (2012-2017)
Table Germany Contact Center Revenue (Million USD) by Players (2016-2017)
Table Germany Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Germany Contact Center Revenue Share by Players
Figure 2017 Germany Contact Center Revenue Share by Players
Figure Spain Contact Center Revenue and Growth Rate (2012-2017)
Figure Spain Contact Center Gross Margin Trend (2012-2017)
Table Spain Contact Center Revenue by Type (2012-2017)
Table Spain Contact Center Revenue Share by Type (2012-2017)
Table Spain Contact Center Revenue by Application (2012-2017)
Table Spain Contact Center Revenue Share by Application (2012-2017)
Table Spain Contact Center Revenue (Million USD) by Players (2016-2017)
Table Spain Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Spain Contact Center Revenue Share by Players
Figure 2017 Spain Contact Center Revenue Share by Players
Figure Italy Contact Center Revenue and Growth Rate (2012-2017)
Figure Italy Contact Center Gross Margin Trend (2012-2017)
Table Italy Contact Center Revenue by Type (2012-2017)
Table Italy Contact Center Revenue Share by Type (2012-2017)
Table Italy Contact Center Revenue by Application (2012-2017)
Table Italy Contact Center Revenue Share by Application (2012-2017)
Table Italy Contact Center Revenue (Million USD) by Players (2016-2017)
Table Italy Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Italy Contact Center Revenue Share by Players
Figure 2017 Italy Contact Center Revenue Share by Players
Figure Europe Contact Center Revenue (Million USD) and Growth Rate Forecast (2017 -2022)
Table Europe Contact Center Revenue (Million USD) Forecast by Countries (2017-2022)
Figure Europe Contact Center Revenue Market Share Forecast by Countries (2017-2022)
Figure UK Contact Center Revenue Market Forecast (2017-2022)
Figure Germany Contact Center Revenue Market Forecast (2017-2022)
Figure France Contact Center Revenue Market Forecast (2017-2022)
Figure Netherlands Contact Center Revenue Market Forecast (2017-2022)
Figure Russia Contact Center Revenue Market Forecast (2017-2022)
Figure Spain Contact Center Revenue Market Forecast (2017-2022)
Figure Spain Contact Center Revenue Market Forecast (2017-2022)
Table Europe Contact Center Revenue (Million USD) by Type Forecast (2017-2022)
Figure Europe Contact Center Revenue Share by Type Forecast (2017-2022)
Table Europe Contact Center Revenue by Application Forecast (2017-2022)
Figure Europe Contact Center Revenue Share by Application Forecast (2017-2022)
Figure Global GDP Growth Rate for 2016
Figure US GDP 2006-2016 (Billion USD)
Figure US CPI Change 2016-2017
Figure EU GDP 2006-2016 (Billion USD)
Figure EU CPI Change 2012-2016
Figure Germany GDP 2006-2016 (Billion USD)
Figure Germany CPI Change 2016-2017
Figure UK GDP 2006-2016 (Billion USD)
Figure UK CPI Change 2016-2017
Figure Italy GDP 2006-2016 (Billion USD)
Figure Italy CPI Change 2016-2017
Figure Japan GDP 2006-2016 (Billion USD)
Figure Japan CPI Change 2012-2016
Figure China GDP 2006-2016 (Billion USD)
Figure China CPI Change 2016-2017
Figure Setting Pricing Policy
9
Figure Picture of Contact Center
Figure Europe Contact Center and Revenue (Million USD) Market Split by Product Type
Figure Europe Contact Center Revenue Market Share by Types in 2016
Figure Mass Market Center Picture
Figure B2B Center Picture
Figure Universal Center Picture
Figure Contact Center Market Share by Applications in 2016
Table Application of Contact Center
Figure Telecommunication Examples
Figure BFSI Examples
Figure Government and Public Sector Examples
Figure Healthcare and Life Sciences Examples
Figure Healthcare and Life Sciences Examples
Figure Others Examples
Figure Europe Market Contact Center Revenue (Million USD) Comparison by Countries 2012-2022
Figure UK Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Germany Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure France Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Netherlands Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Russia Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Spain Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Europe Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Table Teleperformance Information List
Table Contact Center Product Introduction of Teleperformance
Table Contact Center Outsourcing Revenue (Million USD) and Share of Teleperformance (2016-2017)
Table Contact Information of Teleperformance
Table Convergys (Stream) Information List
Table Contact Center Product Introduction of Convergys (Stream)
Table Contact Center Outsourcing Revenue (Million USD) and Share of Convergys (Stream) (2016-2017)
Table Contact Information of Convergys (Stream)
Table Sykes Information List
Table Contact Center Product Introduction of Sykes
Table Contact Center Outsourcing Revenue (Million USD) and Share of Sykes (2016-2017)
Table Contact Information of Sykes
Table Transcom Information List
Table Contact Center Product Introduction of Transcom
Table Contact Center Outsourcing Revenue (Million USD) and Share of Transcom (2016-2017)
Table Contact Information of Transcom
Table Atento Information List
Table Contact Center Product Introduction of Atento
Table Contact Center Outsourcing Revenue (Million USD) and Share of Atento (2016-2017)
Table Contact Information of Atento
Table Arvato Information List
Table Contact Center Product Introduction of Arvato
Table Contact Center Outsourcing Revenue (Million USD) and Share of Arvato (2016-2017)
Table Contact Information of Arvato
Table West Corporation Information List
Table Contact Center Product Introduction of West Corporation
Table Contact Center Outsourcing Revenue (Million USD) and Share of West Corporation (2016-2017)
Table Contact Information of West Corporation
Table Acticall (Sitel) Information List
Table Contact Center Product Introduction of Acticall (Sitel)
Table Contact Center Outsourcing Revenue (Million USD) and Share of Acticall (Sitel) (2016-2017)
Table Contact Information of Acticall (Sitel)
Table Teletech Information List
Table Contact Center Product Introduction of Teletech
Table Contact Center Outsourcing Revenue (Million USD) and Share of Teletech (2016-2017)
Table Contact Information of Teletech
Table Comdata Group Information List
Table Contact Center Product Introduction of Comdata Group
Table Contact Center Outsourcing Revenue (Million USD) and Share of Comdata Group (2016-2017)
Table Contact Information of Comdata Group
Table Serco Information List
Table Contact Center Product Introduction of Serco
Table Contact Center Outsourcing Revenue (Million USD) and Share of Serco (2016-2017)
Table Contact Information of Serco
Table Concentrix Information List
Table Contact Center Product Introduction of Concentrix
Table Contact Center Outsourcing Revenue (Million USD) and Share of Concentrix (2016-2017)
Table Contact Information of Concentrix
Table Europe Contact Center Revenue (Million USD) by Players (2016-2017)
Table Europe Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Europe Contact Center Revenue Share by Players
Figure 2017 Europe Contact Center Revenue Share by Players
Figure 2016 Europe Top 5 Players Contact Center Revenue Market Share
Figure 2016 Europe Top 10 Players Contact Center Revenue Market Share
Table Europe Contact Center Revenue (Million USD) by Countries (2012-2017)
Figure Europe Contact Center Revenue Market Share by Countries (2012-2017)
Figure Europe Contact Center Revenue Market Share by Countries in 2016
Table Europe Contact Center Gross Margin by Countries (2012-2017)
Table Europe Contact Center Revenue (Million USD) by Type (2012-2017)
Figure Europe Contact Center Revenue Share by Type (2012-2017)
Figure Europe Contact Center Revenue Share by Type in 2016
Figure Europe Mass Market Center Revenue (Million USD) Growth Rate (2012-2017)
Figure Europe B2B Center Revenue (Million USD) Growth Rate (2012-2017)
Figure Europe Universal Center Revenue (Million USD) Growth Rate (2012-2017)
Table Europe Contact Center Revenue by Application (2012-2017)
Figure Europe Contact Center Revenue Share by Application (2012-2017)
Figure Europe Contact Center Revenue Share by Application in 2016
Figure Europe Telecommunication Revenue Growth Rate (2012-2017)
Figure Europe BFSI Revenue Growth Rate (2012-2017)
Figure Europe Government and Public Sector Revenue Growth Rate (2012-2017)
Figure Europe Healthcare and Life Sciences Revenue Growth Rate (2012-2017)
Figure Europe Retail and Consumer Goods Revenue Growth Rate (2012-2017)
Figure France Contact Center Revenue and Growth Rate (2012-2017)
Figure France Contact Center Gross Margin Trend (2012-2017)
Table France Contact Center Revenue by Type (2012-2017)
Table France Contact Center Revenue Share by Type (2012-2017)
Table France Contact Center Revenue by Application (2012-2017)
Table France Contact Center Revenue Share by Application (2012-2017)
Table France Contact Center Revenue (Million USD) by Players (2016-2017)
Table France Contact Center Revenue Share by Players (2016-2017)
Figure 2016 France Contact Center Revenue Share by Players
Figure 2017 France Contact Center Revenue Share by Players
Figure Netherlands Contact Center Revenue and Growth Rate (2012-2017)
Figure Netherlands Contact Center Gross Margin Trend (2012-2017)
Table Netherlands Contact Center Revenue by Type (2012-2017)
Table Netherlands Contact Center Revenue Share by Type (2012-2017)
Table Netherlands Contact Center Revenue by Application (2012-2017)
Table Netherlands Contact Center Revenue Share by Application (2012-2017)
Table Netherlands Contact Center Revenue (Million USD) by Players (2016-2017)
Table Netherlands Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Netherlands Contact Center Revenue Share by Players
Figure 2017 Netherlands Contact Center Revenue Share by Players
Figure Russia Contact Center Revenue and Growth Rate (2012-2017)
Figure Russia Contact Center Gross Margin Trend (2012-2017)
Table Russia Contact Center Revenue by Type (2012-2017)
Table Russia Contact Center Revenue Share by Type (2012-2017)
Table Russia Contact Center Revenue by Application (2012-2017)
Table Russia Contact Center Revenue Share by Application (2012-2017)
Table Russia Contact Center Revenue (Million USD) by Players (2016-2017)
Table Russia Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Russia Contact Center Revenue Share by Players
Figure 2017 Russia Contact Center Revenue Share by Players
Figure UK Contact Center Revenue and Growth Rate (2012-2017)
Figure UK Contact Center Gross Margin Trend (2012-2017)
Table UK Contact Center Revenue by Type (2012-2017)
Table UK Contact Center Revenue Share by Type (2012-2017)
Table UK Contact Center Revenue by Application (2012-2017)
Table UK Contact Center Revenue Share by Application (2012-2017)
Table UK Contact Center Revenue (Million USD) by Players (2016-2017)
Table UK Contact Center Revenue Share by Players (2016-2017)
Figure 2016 UK Contact Center Revenue Share by Players
Figure 2017 UK Contact Center Revenue Share by Players
Figure Germany Contact Center Revenue and Growth Rate (2012-2017)
Figure Germany Contact Center Gross Margin Trend (2012-2017)
Table Germany Contact Center Revenue by Type (2012-2017)
Table Germany Contact Center Revenue Share by Type (2012-2017)
Table Germany Contact Center Revenue by Application (2012-2017)
Table Germany Contact Center Revenue Share by Application (2012-2017)
Table Germany Contact Center Revenue (Million USD) by Players (2016-2017)
Table Germany Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Germany Contact Center Revenue Share by Players
Figure 2017 Germany Contact Center Revenue Share by Players
Figure Spain Contact Center Revenue and Growth Rate (2012-2017)
Figure Spain Contact Center Gross Margin Trend (2012-2017)
Table Spain Contact Center Revenue by Type (2012-2017)
Table Spain Contact Center Revenue Share by Type (2012-2017)
Table Spain Contact Center Revenue by Application (2012-2017)
Table Spain Contact Center Revenue Share by Application (2012-2017)
Table Spain Contact Center Revenue (Million USD) by Players (2016-2017)
Table Spain Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Spain Contact Center Revenue Share by Players
Figure 2017 Spain Contact Center Revenue Share by Players
Figure Italy Contact Center Revenue and Growth Rate (2012-2017)
Figure Italy Contact Center Gross Margin Trend (2012-2017)
Table Italy Contact Center Revenue by Type (2012-2017)
Table Italy Contact Center Revenue Share by Type (2012-2017)
Table Italy Contact Center Revenue by Application (2012-2017)
Table Italy Contact Center Revenue Share by Application (2012-2017)
Table Italy Contact Center Revenue (Million USD) by Players (2016-2017)
Table Italy Contact Center Revenue Share by Players (2016-2017)
Figure 2016 Italy Contact Center Revenue Share by Players
Figure 2017 Italy Contact Center Revenue Share by Players
Figure Europe Contact Center Revenue (Million USD) and Growth Rate Forecast (2017 -2022)
Table Europe Contact Center Revenue (Million USD) Forecast by Countries (2017-2022)
Figure Europe Contact Center Revenue Market Share Forecast by Countries (2017-2022)
Figure UK Contact Center Revenue Market Forecast (2017-2022)
Figure Germany Contact Center Revenue Market Forecast (2017-2022)
Figure France Contact Center Revenue Market Forecast (2017-2022)
Figure Netherlands Contact Center Revenue Market Forecast (2017-2022)
Figure Russia Contact Center Revenue Market Forecast (2017-2022)
Figure Spain Contact Center Revenue Market Forecast (2017-2022)
Figure Spain Contact Center Revenue Market Forecast (2017-2022)
Table Europe Contact Center Revenue (Million USD) by Type Forecast (2017-2022)
Figure Europe Contact Center Revenue Share by Type Forecast (2017-2022)
Table Europe Contact Center Revenue by Application Forecast (2017-2022)
Figure Europe Contact Center Revenue Share by Application Forecast (2017-2022)
Figure Global GDP Growth Rate for 2016
Figure US GDP 2006-2016 (Billion USD)
Figure US CPI Change 2016-2017
Figure EU GDP 2006-2016 (Billion USD)
Figure EU CPI Change 2012-2016
Figure Germany GDP 2006-2016 (Billion USD)
Figure Germany CPI Change 2016-2017
Figure UK GDP 2006-2016 (Billion USD)
Figure UK CPI Change 2016-2017
Figure Italy GDP 2006-2016 (Billion USD)
Figure Italy CPI Change 2016-2017
Figure Japan GDP 2006-2016 (Billion USD)
Figure Japan CPI Change 2012-2016
Figure China GDP 2006-2016 (Billion USD)
Figure China CPI Change 2016-2017
Figure Setting Pricing Policy
9
