Queue Management System - Global Market Outlook (2020-2028)
According to Stratistics MRC, the Global Queue Management System Market is accounted for $0.50 billion in 2020 and is expected to reach $0.80 billion by 2028 growing at a CAGR of 6.0% during the forecast period. Factors such as rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals are driving the growth of the market. However, limited awareness about queue management solutions is hampering the growth of the market.
The queue management system is an automated system which is developed to manage walk-in services and customer flow in a retail store, railway station, airports, and bus stop. The system provides an interactive platform to manage the interactions with the customers by using the interactive display on the screen available in the store. It is an intelligent system that helps to manage the queues of the people to serve customers more efficiently.
Based on the end user, the healthcare and life sciences segment is anticipated to expand at a rapid pace during the forecast period owing to the need to ensure ease of handling patient query and enhanced productivity in this sector. By geography, Asia Pacific is going to have high growth during the forecast period due to the growing need for queue management solutions to manage large customer queues and reduce waiting time for better customer experience.
Some of the key players profiled in the Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.
Types Covered:
All the customers of this report will be entitled to receive one of the following free customization options:
The queue management system is an automated system which is developed to manage walk-in services and customer flow in a retail store, railway station, airports, and bus stop. The system provides an interactive platform to manage the interactions with the customers by using the interactive display on the screen available in the store. It is an intelligent system that helps to manage the queues of the people to serve customers more efficiently.
Based on the end user, the healthcare and life sciences segment is anticipated to expand at a rapid pace during the forecast period owing to the need to ensure ease of handling patient query and enhanced productivity in this sector. By geography, Asia Pacific is going to have high growth during the forecast period due to the growing need for queue management solutions to manage large customer queues and reduce waiting time for better customer experience.
Some of the key players profiled in the Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.
Types Covered:
- Virtual Queuing
- Linear Queuing
- Solutions
- Services
- Unstructured Queue
- Structured Queue
- Mobile Queues
- Kiosk-Based
- Cloud
- On-Premises
- Small and Medium-Sized Enterprises (SME's)
- Large Enterprises
- Query Handling
- In-Store Management
- Reporting and Analytics
- Real-Time Monitoring
- Workforce Optimization
- Customer Service
- Appointment Management
- Other Applications
- Government and Public Sector
- Banking, Financial Services and Insurance (BFSI)
- IT and Telecom
- Retail and Consumer Goods
- Travel and Hospitality (Restaurants)
- Utility Service Providers and Airports
- Healthcare and Life Sciences
- Media and Entertainment
- Education
- Manufacturing
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- UK
- Italy
- France
- Spain
- Rest of Europe
- Asia Pacific
- Japan
- China
- India
- Australia
- New Zealand
- South Korea
- Rest of Asia Pacific
- South America
- Argentina
- Brazil
- Chile
- Rest of South America
- Middle East & Africa
- Saudi Arabia
- UAE
- Qatar
- South Africa
- Rest of Middle East & Africa
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
All the customers of this report will be entitled to receive one of the following free customization options:
- Company Profiling
- Comprehensive profiling of additional market players (up to 3)
- SWOT Analysis of key players (up to 3)
- Regional Segmentation
- Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
- Competitive Benchmarking
- Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
1 EXECUTIVE SUMMARY
2 PREFACE
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 MARKET TREND ANALYSIS
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Application Analysis
3.7 End User Analysis
3.8 Emerging Markets
3.9 Impact of Covid-19
4 PORTERS FIVE FORCE ANALYSIS
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY TYPE
5.1 Introduction
5.2 Virtual Queuing
5.3 Linear Queuing
6 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY COMPONENT
6.1 Introduction
6.2 Solutions
6.2.1 Platform
6.2.2 Software
6.3 Services
6.3.1 Managed Services
6.3.2 Professional Services
6.3.2.1 System Integration and Implementation
6.3.2.2 Consulting
6.3.2.3 Support and Maintenance
7 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY CATEGORY
7.1 Introduction
7.2 Unstructured Queue
7.3 Structured Queue
7.4 Mobile Queues
7.5 Kiosk-Based
8 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT MODE
8.1 Introduction
8.2 Cloud
8.3 On-Premises
9 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY ORGANIZATION SIZE
9.1 Introduction
9.2 Small and Medium-Sized Enterprises (SME's)
9.3 Large Enterprises
10 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY APPLICATION
10.1 Introduction
10.2 Query Handling
10.3 In-Store Management
10.4 Reporting and Analytics
10.5 Real-Time Monitoring
10.6 Workforce Optimization
10.7 Customer Service
10.8 Appointment Management
10.9 Other Applications
10.9.1 Customer Engagement
10.9.2 Digital Signage
11 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY END USER
11.1 Introduction
11.2 Government and Public Sector
11.3 Banking, Financial Services and Insurance (BFSI)
11.4 IT and Telecom
11.5 Retail and Consumer Goods
11.6 Travel and Hospitality (Restaurants)
11.7 Utility Service Providers and Airports
11.8 Healthcare and Life Sciences
11.8.1 Hospitals
11.8.2 Medical Clinics
11.8.3 Pharmacy
11.9 Media and Entertainment
11.10 Education
11.11 Manufacturing
12 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY GEOGRAPHY
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 Germany
12.3.2 UK
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia Pacific
12.4.1 Japan
12.4.2 China
12.4.3 India
12.4.4 Australia
12.4.5 New Zealand
12.4.6 South Korea
12.4.7 Rest of Asia Pacific
12.5 South America
12.5.1 Argentina
12.5.2 Brazil
12.5.3 Chile
12.5.4 Rest of South America
12.6 Middle East & Africa
12.6.1 Saudi Arabia
12.6.2 UAE
12.6.3 Qatar
12.6.4 South Africa
12.6.5 Rest of Middle East & Africa
13 KEY DEVELOPMENTS
13.1 Agreements, Partnerships, Collaborations and Joint Ventures
13.2 Acquisitions & Mergers
13.3 New Product Launch
13.4 Expansions
13.5 Other Key Strategies
14 COMPANY PROFILING
14.1 Advantech
14.2 Business Automation
14.3 QLess
14.4 Att Systems
14.5 Maliatec
14.6 2Meters
14.7 Skiplino
14.8 Akis Technologies
14.9 Qmatic
14.10 Aurionpro
14.11 Awebstar
14.12 Qudini
14.13 Core Mobile
14.14 Onlinetoken
14.15 Q-Nomy
14.16 Sedco
14.17 Udentify
2 PREFACE
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 MARKET TREND ANALYSIS
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Application Analysis
3.7 End User Analysis
3.8 Emerging Markets
3.9 Impact of Covid-19
4 PORTERS FIVE FORCE ANALYSIS
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY TYPE
5.1 Introduction
5.2 Virtual Queuing
5.3 Linear Queuing
6 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY COMPONENT
6.1 Introduction
6.2 Solutions
6.2.1 Platform
6.2.2 Software
6.3 Services
6.3.1 Managed Services
6.3.2 Professional Services
6.3.2.1 System Integration and Implementation
6.3.2.2 Consulting
6.3.2.3 Support and Maintenance
7 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY CATEGORY
7.1 Introduction
7.2 Unstructured Queue
7.3 Structured Queue
7.4 Mobile Queues
7.5 Kiosk-Based
8 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT MODE
8.1 Introduction
8.2 Cloud
8.3 On-Premises
9 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY ORGANIZATION SIZE
9.1 Introduction
9.2 Small and Medium-Sized Enterprises (SME's)
9.3 Large Enterprises
10 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY APPLICATION
10.1 Introduction
10.2 Query Handling
10.3 In-Store Management
10.4 Reporting and Analytics
10.5 Real-Time Monitoring
10.6 Workforce Optimization
10.7 Customer Service
10.8 Appointment Management
10.9 Other Applications
10.9.1 Customer Engagement
10.9.2 Digital Signage
11 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY END USER
11.1 Introduction
11.2 Government and Public Sector
11.3 Banking, Financial Services and Insurance (BFSI)
11.4 IT and Telecom
11.5 Retail and Consumer Goods
11.6 Travel and Hospitality (Restaurants)
11.7 Utility Service Providers and Airports
11.8 Healthcare and Life Sciences
11.8.1 Hospitals
11.8.2 Medical Clinics
11.8.3 Pharmacy
11.9 Media and Entertainment
11.10 Education
11.11 Manufacturing
12 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY GEOGRAPHY
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 Germany
12.3.2 UK
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia Pacific
12.4.1 Japan
12.4.2 China
12.4.3 India
12.4.4 Australia
12.4.5 New Zealand
12.4.6 South Korea
12.4.7 Rest of Asia Pacific
12.5 South America
12.5.1 Argentina
12.5.2 Brazil
12.5.3 Chile
12.5.4 Rest of South America
12.6 Middle East & Africa
12.6.1 Saudi Arabia
12.6.2 UAE
12.6.3 Qatar
12.6.4 South Africa
12.6.5 Rest of Middle East & Africa
13 KEY DEVELOPMENTS
13.1 Agreements, Partnerships, Collaborations and Joint Ventures
13.2 Acquisitions & Mergers
13.3 New Product Launch
13.4 Expansions
13.5 Other Key Strategies
14 COMPANY PROFILING
14.1 Advantech
14.2 Business Automation
14.3 QLess
14.4 Att Systems
14.5 Maliatec
14.6 2Meters
14.7 Skiplino
14.8 Akis Technologies
14.9 Qmatic
14.10 Aurionpro
14.11 Awebstar
14.12 Qudini
14.13 Core Mobile
14.14 Onlinetoken
14.15 Q-Nomy
14.16 Sedco
14.17 Udentify
LIST OF TABLES
Table 1 Global Queue Management System Market Outlook, By Region (2019-2028) ($MN)
Table 2 Global Queue Management System Market Outlook, By Type (2019-2028) ($MN)
Table 3 Global Queue Management System Market Outlook, By Virtual Queuing (2019-2028) ($MN)
Table 4 Global Queue Management System Market Outlook, By Linear Queuing (2019-2028) ($MN)
Table 5 Global Queue Management System Market Outlook, By Component (2019-2028) ($MN)
Table 6 Global Queue Management System Market Outlook, By Solutions (2019-2028) ($MN)
Table 7 Global Queue Management System Market Outlook, By Platform (2019-2028) ($MN)
Table 8 Global Queue Management System Market Outlook, By Software (2019-2028) ($MN)
Table 9 Global Queue Management System Market Outlook, By Services (2019-2028) ($MN)
Table 10 Global Queue Management System Market Outlook, By Managed Services (2019-2028) ($MN)
Table 11 Global Queue Management System Market Outlook, By Professional Services (2019-2028) ($MN)
Table 12 Global Queue Management System Market Outlook, By Category (2019-2028) ($MN)
Table 13 Global Queue Management System Market Outlook, By Unstructured Queue (2019-2028) ($MN)
Table 14 Global Queue Management System Market Outlook, By Structured Queue (2019-2028) ($MN)
Table 15 Global Queue Management System Market Outlook, By Mobile Queues (2019-2028) ($MN)
Table 16 Global Queue Management System Market Outlook, By Kiosk-Based (2019-2028) ($MN)
Table 17 Global Queue Management System Market Outlook, By Deployment Mode (2019-2028) ($MN)
Table 18 Global Queue Management System Market Outlook, By Cloud (2019-2028) ($MN)
Table 19 Global Queue Management System Market Outlook, By On-Premises (2019-2028) ($MN)
Table 20 Global Queue Management System Market Outlook, By Organization Size (2019-2028) ($MN)
Table 21 Global Queue Management System Market Outlook, By Small and Medium-Sized Enterprises (SME's) (2019-2028) ($MN)
Table 22 Global Queue Management System Market Outlook, By Large Enterprises (2019-2028) ($MN)
Table 23 Global Queue Management System Market Outlook, By Application (2019-2028) ($MN)
Table 24 Global Queue Management System Market Outlook, By Query Handling (2019-2028) ($MN)
Table 25 Global Queue Management System Market Outlook, By In-Store Management (2019-2028) ($MN)
Table 26 Global Queue Management System Market Outlook, By Reporting and Analytics (2019-2028) ($MN)
Table 27 Global Queue Management System Market Outlook, By Real-Time Monitoring (2019-2028) ($MN)
Table 28 Global Queue Management System Market Outlook, By Workforce Optimization (2019-2028) ($MN)
Table 29 Global Queue Management System Market Outlook, By Customer Service (2019-2028) ($MN)
Table 30 Global Queue Management System Market Outlook, By Appointment Management (2019-2028) ($MN)
Table 31 Global Queue Management System Market Outlook, By Other Applications (2019-2028) ($MN)
Table 32 Global Queue Management System Market Outlook, By Customer Engagement (2019-2028) ($MN)
Table 33 Global Queue Management System Market Outlook, By Digital Signage (2019-2028) ($MN)
Table 34 Global Queue Management System Market Outlook, By End User (2019-2028) ($MN)
Table 35 Global Queue Management System Market Outlook, By Government and Public Sector (2019-2028) ($MN)
Table 36 Global Queue Management System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2019-2028) ($MN)
Table 37 Global Queue Management System Market Outlook, By IT and Telecom (2019-2028) ($MN)
Table 38 Global Queue Management System Market Outlook, By Retail and Consumer Goods (2019-2028) ($MN)
Table 39 Global Queue Management System Market Outlook, By Travel and Hospitality (Restaurants) (2019-2028) ($MN)
Table 40 Global Queue Management System Market Outlook, By Utility Service Providers and Airports (2019-2028) ($MN)
Table 41 Global Queue Management System Market Outlook, By Healthcare and Life Sciences (2019-2028) ($MN)
Table 42 Global Queue Management System Market Outlook, By Hospitals (2019-2028) ($MN)
Table 43 Global Queue Management System Market Outlook, By Medical Clinics (2019-2028) ($MN)
Table 44 Global Queue Management System Market Outlook, By Pharmacy (2019-2028) ($MN)
Table 45 Global Queue Management System Market Outlook, By Media and Entertainment (2019-2028) ($MN)
Table 46 Global Queue Management System Market Outlook, By Education (2019-2028) ($MN)
Table 47 Global Queue Management System Market Outlook, By Manufacturing (2019-2028) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
Table 1 Global Queue Management System Market Outlook, By Region (2019-2028) ($MN)
Table 2 Global Queue Management System Market Outlook, By Type (2019-2028) ($MN)
Table 3 Global Queue Management System Market Outlook, By Virtual Queuing (2019-2028) ($MN)
Table 4 Global Queue Management System Market Outlook, By Linear Queuing (2019-2028) ($MN)
Table 5 Global Queue Management System Market Outlook, By Component (2019-2028) ($MN)
Table 6 Global Queue Management System Market Outlook, By Solutions (2019-2028) ($MN)
Table 7 Global Queue Management System Market Outlook, By Platform (2019-2028) ($MN)
Table 8 Global Queue Management System Market Outlook, By Software (2019-2028) ($MN)
Table 9 Global Queue Management System Market Outlook, By Services (2019-2028) ($MN)
Table 10 Global Queue Management System Market Outlook, By Managed Services (2019-2028) ($MN)
Table 11 Global Queue Management System Market Outlook, By Professional Services (2019-2028) ($MN)
Table 12 Global Queue Management System Market Outlook, By Category (2019-2028) ($MN)
Table 13 Global Queue Management System Market Outlook, By Unstructured Queue (2019-2028) ($MN)
Table 14 Global Queue Management System Market Outlook, By Structured Queue (2019-2028) ($MN)
Table 15 Global Queue Management System Market Outlook, By Mobile Queues (2019-2028) ($MN)
Table 16 Global Queue Management System Market Outlook, By Kiosk-Based (2019-2028) ($MN)
Table 17 Global Queue Management System Market Outlook, By Deployment Mode (2019-2028) ($MN)
Table 18 Global Queue Management System Market Outlook, By Cloud (2019-2028) ($MN)
Table 19 Global Queue Management System Market Outlook, By On-Premises (2019-2028) ($MN)
Table 20 Global Queue Management System Market Outlook, By Organization Size (2019-2028) ($MN)
Table 21 Global Queue Management System Market Outlook, By Small and Medium-Sized Enterprises (SME's) (2019-2028) ($MN)
Table 22 Global Queue Management System Market Outlook, By Large Enterprises (2019-2028) ($MN)
Table 23 Global Queue Management System Market Outlook, By Application (2019-2028) ($MN)
Table 24 Global Queue Management System Market Outlook, By Query Handling (2019-2028) ($MN)
Table 25 Global Queue Management System Market Outlook, By In-Store Management (2019-2028) ($MN)
Table 26 Global Queue Management System Market Outlook, By Reporting and Analytics (2019-2028) ($MN)
Table 27 Global Queue Management System Market Outlook, By Real-Time Monitoring (2019-2028) ($MN)
Table 28 Global Queue Management System Market Outlook, By Workforce Optimization (2019-2028) ($MN)
Table 29 Global Queue Management System Market Outlook, By Customer Service (2019-2028) ($MN)
Table 30 Global Queue Management System Market Outlook, By Appointment Management (2019-2028) ($MN)
Table 31 Global Queue Management System Market Outlook, By Other Applications (2019-2028) ($MN)
Table 32 Global Queue Management System Market Outlook, By Customer Engagement (2019-2028) ($MN)
Table 33 Global Queue Management System Market Outlook, By Digital Signage (2019-2028) ($MN)
Table 34 Global Queue Management System Market Outlook, By End User (2019-2028) ($MN)
Table 35 Global Queue Management System Market Outlook, By Government and Public Sector (2019-2028) ($MN)
Table 36 Global Queue Management System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2019-2028) ($MN)
Table 37 Global Queue Management System Market Outlook, By IT and Telecom (2019-2028) ($MN)
Table 38 Global Queue Management System Market Outlook, By Retail and Consumer Goods (2019-2028) ($MN)
Table 39 Global Queue Management System Market Outlook, By Travel and Hospitality (Restaurants) (2019-2028) ($MN)
Table 40 Global Queue Management System Market Outlook, By Utility Service Providers and Airports (2019-2028) ($MN)
Table 41 Global Queue Management System Market Outlook, By Healthcare and Life Sciences (2019-2028) ($MN)
Table 42 Global Queue Management System Market Outlook, By Hospitals (2019-2028) ($MN)
Table 43 Global Queue Management System Market Outlook, By Medical Clinics (2019-2028) ($MN)
Table 44 Global Queue Management System Market Outlook, By Pharmacy (2019-2028) ($MN)
Table 45 Global Queue Management System Market Outlook, By Media and Entertainment (2019-2028) ($MN)
Table 46 Global Queue Management System Market Outlook, By Education (2019-2028) ($MN)
Table 47 Global Queue Management System Market Outlook, By Manufacturing (2019-2028) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
