North America BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026

December 2022 | 53 pages | ID: NACE1B00A6C3EN
MarketLine

Abstracts

North America BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026

SUMMARY

BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

KEY HIGHLIGHTS

• BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
• The North American BPO services market had total revenues of $94,079.6 million in 2021, representing a compound annual growth rate (CAGR) of 5.5% between 2016 and 2021.
• The Vertical-specific BPO segment was the market's most lucrative in 2021, with total revenues of $26,575.7 million, equivalent to 28.2% of the market's overall value.
• The emerging trends such as big data and analytics, cloud computing technology, and others will boost the demand for outsourcing these services by small and medium sized players as setting up these services in-house costs ample amount of money and employee training, especially when the labor costs are high across the region.

SCOPE

• Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America
• Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
• Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
• Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts

REASONS TO BUY

• What was the size of the North America bpo services market by value in 2021?
• What will be the size of the North America bpo services market in 2026?
• What factors are affecting the strength of competition in the North America bpo services market?
• How has the market performed over the last five years?
• What are the main segments that make up North America's bpo services market?

Contents

1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape

2 MARKET OVERVIEW

2.1. Market definition
2.2. Market analysis

3 MARKET DATA

3.1. Market value

4 MARKET SEGMENTATION

4.1. Category segmentation
4.2. Geography segmentation

5 MARKET OUTLOOK

5.1. Market value forecast

6 FIVE FORCES ANALYSIS

6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 COMPETITIVE LANDSCAPE

7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?

8 COMPANY PROFILES

8.1. Accenture plc
8.2. Infosys Limited
8.3. Genpact Ltd
8.4. SYNNEX Corporation

9 MACROECONOMIC INDICATORS

9.1. Country data

10 APPENDIX

10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

List Of Tables

LIST OF TABLES

Table 1: North America BPO services market value: $ million, 2016-21
Table 2: North America BPO services market category segmentation: % share, by value, 2016-2021
Table 3: North America BPO services market category segmentation: $ million, 2016-2021
Table 4: North America BPO services market geography segmentation: $ million, 2021
Table 5: North America BPO services market value forecast: $ million, 2021-26
Table 6: Accenture plc: key facts
Table 7: Accenture plc: Annual Financial Ratios
Table 8: Accenture plc: Key Employees
Table 9: Accenture plc: Key Employees Continued
Table 10: Accenture plc: Key Employees Continued
Table 11: Accenture plc: Key Employees Continued
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: Annual Financial Ratios
Table 14: Infosys Limited: Key Employees
Table 15: Infosys Limited: Key Employees Continued
Table 16: Genpact Ltd: key facts
Table 17: Genpact Ltd: Annual Financial Ratios
Table 18: Genpact Ltd: Key Employees
Table 19: Genpact Ltd: Key Employees Continued
Table 20: SYNNEX Corporation: key facts
Table 21: SYNNEX Corporation: Annual Financial Ratios
Table 22: SYNNEX Corporation: Key Employees
Table 23: SYNNEX Corporation: Key Employees Continued
Table 24: North America exchange rate, 2017-21

List Of Figures

LIST OF FIGURES

Figure 1: North America BPO services market value: $ million, 2016-21
Figure 2: North America BPO services market category segmentation: $ million, 2016-2021
Figure 3: North America BPO services market geography segmentation: % share, by value, 2021
Figure 4: North America BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the BPO services market in North America, 2021
Figure 6: Drivers of buyer power in the BPO services market in North America, 2021
Figure 7: Drivers of supplier power in the BPO services market in North America, 2021
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in North America, 2021
Figure 9: Factors influencing the threat of substitutes in the BPO services market in North America, 2021
Figure 10: Drivers of degree of rivalry in the BPO services market in North America, 2021