Mexico BPO Services Market Summary, Competitive Analysis and Forecast to 2027

September 2023 | 49 pages | ID: ME041976A31CEN
MarketLine

Abstracts

Mexico BPO Services Market Summary, Competitive Analysis and Forecast to 2027

Summary

BPO Services in Mexico industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

• BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
• The Mexican BPO services market had total revenues of $4.3 billion in 2022, representing a compound annual growth rate (CAGR) of 6.7% between 2017 and 2022.
• The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $1.2 billion, equivalent to 27.8% of the market's overall value.
• Factors such as the presence of a skilled and experienced workforce, favorable trade treaties with various countries, lower labor costs, and better infrastructure promote the country as the key outsourcing destination.

Scope

• Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Mexico
• Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Mexico
• Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
• Add weight to presentations and pitches by understanding the future growth prospects of the Mexico bpo services market with five year forecasts by both value and volume

Reasons to Buy

• What was the size of the Mexico bpo services market by value in 2022?
• What will be the size of the Mexico bpo services market in 2027?
• What factors are affecting the strength of competition in the Mexico bpo services market?
• How has the market performed over the last five years?
• Who are the top competitors in Mexico's bpo services market?

Contents

1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape

2 MARKET OVERVIEW

2.1. Market definition
2.2. Market analysis

3 MARKET DATA

3.1. Market value

4 MARKET SEGMENTATION

4.1. Category segmentation
4.2. Geography segmentation

5 MARKET OUTLOOK

5.1. Market value forecast

6 FIVE FORCES ANALYSIS

6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 COMPETITIVE LANDSCAPE

7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?

8 COMPANY PROFILES

8.1. Infosys Limited
8.2. Capgemini SE
8.3. Genpact Ltd
8.4. TD SYNNEX Corporation

9 MACROECONOMIC INDICATORS

9.1. Country data

10 APPENDIX

10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

List Of Tables

LIST OF TABLES

Table 1: Mexico BPO services market value: $ million, 2017-22
Table 2: Mexico BPO services market category segmentation: % share, by value, 2017-2022
Table 3: Mexico BPO services market category segmentation: $ million, 2017-2022
Table 4: Mexico BPO services market geography segmentation: $ million, 2022
Table 5: Mexico BPO services market value forecast: $ million, 2022-27
Table 6: Infosys Limited: key facts
Table 7: Infosys Limited: Annual Financial Ratios
Table 8: Infosys Limited: Key Employees
Table 9: Infosys Limited: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: Genpact Ltd: key facts
Table 15: Genpact Ltd: Annual Financial Ratios
Table 16: Genpact Ltd: Key Employees
Table 17: TD SYNNEX Corporation: key facts
Table 18: TD SYNNEX Corporation: Annual Financial Ratios
Table 19: TD SYNNEX Corporation: Key Employees
Table 20: TD SYNNEX Corporation: Key Employees Continued
Table 21: Mexico size of population (million), 2018-22
Table 22: Mexico gdp (constant 2005 prices, $ billion), 2018-22
Table 23: Mexico gdp (current prices, $ billion), 2018-22
Table 24: Mexico inflation, 2018-22
Table 25: Mexico consumer price index (absolute), 2018-22
Table 26: Mexico exchange rate, 2018-22

List Of Figures

LIST OF FIGURES

Figure 1: Mexico BPO services market value: $ million, 2017-22
Figure 2: Mexico BPO services market category segmentation: $ million, 2017-2022
Figure 3: Mexico BPO services market geography segmentation: % share, by value, 2022
Figure 4: Mexico BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in Mexico, 2022
Figure 6: Drivers of buyer power in the BPO services market in Mexico, 2022
Figure 7: Drivers of supplier power in the BPO services market in Mexico, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in Mexico, 2022