Global Team Collaboration Market: Size and Forecasts with Impact Analysis of Covid-19 (2020-2024)
Scope of the Report
The report titled entitled “Global Team Collaboration Market: Size and Forecasts with Impact Analysis of Covid-19 (2020-2024)” provides detailed analysis of market size in terms of value, segment and user penetration followed by detailed analysis of the impact of Covid-19.
Moreover, the report also assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the overall global team collaboration market has also been forecastedfor the years 2020-2024, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.
8x8 Inc., Avaya, NEC Corporation and NICE in Contact are some of the key players operating in the global team collaboration market, whose company profiling has been done in the report. In this segment of the report, business overview, financial overview and business strategies of the companies are provided.
Company Coverage
UCC or unified communication and collaboration is the service which delivers multiple communication methods. Such as Business phone system, Voicemail, Instant message, Chat, Fax, Conference call bridge, Video conferencing, IVR and more. Unified communication and collaboration is also capable of integrating e-mail, web applications, social media, and business tools on cloud. Seamless connection of global business locations alongside enabling effective team-collaboration are crucial benefits of UCC tools for organizations. For this reason, UCC is the backbone of team collaboration.
UCC is composed of many benefits such as improved work quality, faster services, enhanced employee flexibility, reduced expenditure, etc. On the basis of services, UCC is categorized into three services: UCaaS, CCaaS, and CPaaS. Unified Communications as a Service (UCaaS) is responsible for cloud based delivery of voice chats, emails, chats, etc. It can be either subscribed or free. Whereas, Contact Center as a Service (CCaaS) offer customer service solutions and Communications Platform as a Service (CPaaS) provide API’s and software tools for developers to add real-time cloud.
Few of the top UCC system are cloud based UC, video UC, webRTC, mobile UC, lync, etc. Some major advantages of applying UCC for communication system are greater flexibility, tech-savvy, beneficial for remote or working from home employees and easy for new trainees.
The global team collaboration market is expected to increase at high growth rates during the forecasted period (2020-2024). The market is supported by various growth drivers, such as growth in enterprise customers, growing penetration of smartphones and large scale investment, favorable changes to accounting standards, etc. Yet, the market faces certain challenges, such as, hyper converged network, high competition, etc. Few new market trends are also provided such as, tight integration between CCaaS and CRM , new product launch, etc.
Covid-19 is acting as a tailwind for the industry. The surging trend of remote working due to stay at home orders is catalyzing the growth of the team collaboration market. The market is witnessing spike in usage of various UCC tools. Slack, Zoom and Microsoft Teams are becoming all the more important for enterprises for achieving effective communication and collaboration.
The report titled entitled “Global Team Collaboration Market: Size and Forecasts with Impact Analysis of Covid-19 (2020-2024)” provides detailed analysis of market size in terms of value, segment and user penetration followed by detailed analysis of the impact of Covid-19.
Moreover, the report also assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the overall global team collaboration market has also been forecastedfor the years 2020-2024, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.
8x8 Inc., Avaya, NEC Corporation and NICE in Contact are some of the key players operating in the global team collaboration market, whose company profiling has been done in the report. In this segment of the report, business overview, financial overview and business strategies of the companies are provided.
Company Coverage
- 8x8 Inc.
- Avaya
- NEC Corporation
- NICE inContact
- North America (the US)
UCC or unified communication and collaboration is the service which delivers multiple communication methods. Such as Business phone system, Voicemail, Instant message, Chat, Fax, Conference call bridge, Video conferencing, IVR and more. Unified communication and collaboration is also capable of integrating e-mail, web applications, social media, and business tools on cloud. Seamless connection of global business locations alongside enabling effective team-collaboration are crucial benefits of UCC tools for organizations. For this reason, UCC is the backbone of team collaboration.
UCC is composed of many benefits such as improved work quality, faster services, enhanced employee flexibility, reduced expenditure, etc. On the basis of services, UCC is categorized into three services: UCaaS, CCaaS, and CPaaS. Unified Communications as a Service (UCaaS) is responsible for cloud based delivery of voice chats, emails, chats, etc. It can be either subscribed or free. Whereas, Contact Center as a Service (CCaaS) offer customer service solutions and Communications Platform as a Service (CPaaS) provide API’s and software tools for developers to add real-time cloud.
Few of the top UCC system are cloud based UC, video UC, webRTC, mobile UC, lync, etc. Some major advantages of applying UCC for communication system are greater flexibility, tech-savvy, beneficial for remote or working from home employees and easy for new trainees.
The global team collaboration market is expected to increase at high growth rates during the forecasted period (2020-2024). The market is supported by various growth drivers, such as growth in enterprise customers, growing penetration of smartphones and large scale investment, favorable changes to accounting standards, etc. Yet, the market faces certain challenges, such as, hyper converged network, high competition, etc. Few new market trends are also provided such as, tight integration between CCaaS and CRM , new product launch, etc.
Covid-19 is acting as a tailwind for the industry. The surging trend of remote working due to stay at home orders is catalyzing the growth of the team collaboration market. The market is witnessing spike in usage of various UCC tools. Slack, Zoom and Microsoft Teams are becoming all the more important for enterprises for achieving effective communication and collaboration.
1. EXECUTIVE SUMMARY
2. INTRODUCTION
2.1 Team Collaboration An Overview
2.1.1 Importance of Unified Communication and Collaboration (UCC) in Team Collaboration
2.1.2 UCC by Services
2.1.3 Popular Unified Communication Systems
2.1.4 Major Advantages of UCC
2.2 Contact Center as a Service (CCaaS): An Overview
2.2.1 CCaaS: Definition
2.2.2 Benefits of CCaaS Application
3. GLOBAL MARKET ANALYSIS
3.1 Global Team Collaboration Market: An Analysis
3.1.1 Global Team Collaboration Market by Value
3.2 Global Team Collaboration Market: Application Analysis
3.2.1 Global Team Collaboration Market by Application (IT & Telecom, BFSI, Public Sector, Retail and Others)
3.2.2 Global Team Collaboration IT & Telecom Market by Value
3.2.3 Global Team Collaboration BFSI Market by Value
3.2.4 Global Team Collaboration Public Sector Market by Value
3.2.5 Global Team Collaboration Retail Market by Value
3.2.6 Global Team Collaboration Others Market by Value
3.3 Global Team Collaboration Market: Type of Service Analysis
3.3.1 Global Team Collaboration Market by Type of Service (CCaaS, CPaaS and UCaaS)
3.3.2 Global CCaaS Market by Value
3.3.3 Global CPaaS Market by Value
3.3.4 Global UCaaS Market by Value
3.3.5 Global UCaaS Market by User Penetration
3.4 North America Team Collaboration Market: An Analysis
3.4.1 North America UCaaS Market by User Penetration
3.4.2 North America SMB UCaaS Market by User Penetration
3.4.3 North America Mid Enterprise UCaaS Market by User Penetration
3.4.4 The US Team Collaboration Market by Average Subscription Revenue
4. IMPACT OF COVID-19
4.1 Impact on Global Team Collaboration Market
4.1.1 Remote Working hiking use of Team Collaboration Tools
4.1.2 Surging Demand for Video Conferencing Solutions
4.2 Impact on Industry Players to Covid-19
5. MARKET DYNAMICS
5.1 Growth Drivers
5.1.1 Growth in Enterprise Customers
5.1.2 Applied in Various Fields
5.1.3 Favorable Changes to Accounting Standards
5.1.4 Growing Penetration of Smartphones and Large-Scale Investments
5.1.5 Reasons for Growth of the Market
5.1.6 Increasing 4G connectivity
5.2 Challenges
5.2.1 High Competition
5.2.2 Hyper-converged Networks
5.3 Market Trends
5.3.1 New Product Launch
5.3.2 Indirect Sales Channel And Go-to-market Partnerships
5.3.3 Tight Integration Between CCaaS and CRM
5.3.4 Key Findings Influencing The Planning And Deployment Of Contact Center Infrastructure
5.3.5 Multiple Acquisitions in CCaaS Services
5.3.6 Themes Shaping UCC Industry
6. COMPETITIVE LANDSCAPE
6.1 Global Team Collaboration Market: Competitive Landscape
6.1.1 Global UCC Market Segmentation and Vendor Landscape
6.1.2 Global Video Conferencing Market Players by Share
6.1.3 Global Team Collaboration Market by Potential Consolidators
7. COMPANY PROFILES
7.1 8x8 Inc.
7.1.1 Business Overview
7.1.2 Financial Overview
7.1.3 Business Strategy
7.2 NEC Corporation
7.2.1 Business Overview
7.2.2 Financial Overview
7.2.3 Business Strategy
7.3 Avaya
7.3.1 Business Overview
7.3.2 Financial Overview
7.3.3 Business Strategy
7.4 NICE inContact
7.4.1 Business Overview
7.4.2 Financial Overview
7.4.3 Business Strategy
2. INTRODUCTION
2.1 Team Collaboration An Overview
2.1.1 Importance of Unified Communication and Collaboration (UCC) in Team Collaboration
2.1.2 UCC by Services
2.1.3 Popular Unified Communication Systems
2.1.4 Major Advantages of UCC
2.2 Contact Center as a Service (CCaaS): An Overview
2.2.1 CCaaS: Definition
2.2.2 Benefits of CCaaS Application
3. GLOBAL MARKET ANALYSIS
3.1 Global Team Collaboration Market: An Analysis
3.1.1 Global Team Collaboration Market by Value
3.2 Global Team Collaboration Market: Application Analysis
3.2.1 Global Team Collaboration Market by Application (IT & Telecom, BFSI, Public Sector, Retail and Others)
3.2.2 Global Team Collaboration IT & Telecom Market by Value
3.2.3 Global Team Collaboration BFSI Market by Value
3.2.4 Global Team Collaboration Public Sector Market by Value
3.2.5 Global Team Collaboration Retail Market by Value
3.2.6 Global Team Collaboration Others Market by Value
3.3 Global Team Collaboration Market: Type of Service Analysis
3.3.1 Global Team Collaboration Market by Type of Service (CCaaS, CPaaS and UCaaS)
3.3.2 Global CCaaS Market by Value
3.3.3 Global CPaaS Market by Value
3.3.4 Global UCaaS Market by Value
3.3.5 Global UCaaS Market by User Penetration
3.4 North America Team Collaboration Market: An Analysis
3.4.1 North America UCaaS Market by User Penetration
3.4.2 North America SMB UCaaS Market by User Penetration
3.4.3 North America Mid Enterprise UCaaS Market by User Penetration
3.4.4 The US Team Collaboration Market by Average Subscription Revenue
4. IMPACT OF COVID-19
4.1 Impact on Global Team Collaboration Market
4.1.1 Remote Working hiking use of Team Collaboration Tools
4.1.2 Surging Demand for Video Conferencing Solutions
4.2 Impact on Industry Players to Covid-19
5. MARKET DYNAMICS
5.1 Growth Drivers
5.1.1 Growth in Enterprise Customers
5.1.2 Applied in Various Fields
5.1.3 Favorable Changes to Accounting Standards
5.1.4 Growing Penetration of Smartphones and Large-Scale Investments
5.1.5 Reasons for Growth of the Market
5.1.6 Increasing 4G connectivity
5.2 Challenges
5.2.1 High Competition
5.2.2 Hyper-converged Networks
5.3 Market Trends
5.3.1 New Product Launch
5.3.2 Indirect Sales Channel And Go-to-market Partnerships
5.3.3 Tight Integration Between CCaaS and CRM
5.3.4 Key Findings Influencing The Planning And Deployment Of Contact Center Infrastructure
5.3.5 Multiple Acquisitions in CCaaS Services
5.3.6 Themes Shaping UCC Industry
6. COMPETITIVE LANDSCAPE
6.1 Global Team Collaboration Market: Competitive Landscape
6.1.1 Global UCC Market Segmentation and Vendor Landscape
6.1.2 Global Video Conferencing Market Players by Share
6.1.3 Global Team Collaboration Market by Potential Consolidators
7. COMPANY PROFILES
7.1 8x8 Inc.
7.1.1 Business Overview
7.1.2 Financial Overview
7.1.3 Business Strategy
7.2 NEC Corporation
7.2.1 Business Overview
7.2.2 Financial Overview
7.2.3 Business Strategy
7.3 Avaya
7.3.1 Business Overview
7.3.2 Financial Overview
7.3.3 Business Strategy
7.4 NICE inContact
7.4.1 Business Overview
7.4.2 Financial Overview
7.4.3 Business Strategy
LIST OF FIGURES
Figure 1: Benefits of Applying UCC
Figure 2: Difference Between Ucaas, CCaaS, and CPaaS
Figure 3: Popular Unified Communication Systems
Figure 4: Features of CCaaS
Figure 5: Benefits of CCaaS Application
Figure 6: Global Team Collaboration Market by Value; 2018-2019 (US$ Billion)
Figure 7: Global Team Collaboration Market by Value; 2020-2024 (US$ Billion)
Figure 8: Global Team Collaboration Market by Application; 2019 (Percentage,%)
Figure 9: Global Team Collaboration IT & Telecom Market by Value; 2018-2019 (US$ Billion)
Figure 10: Global Team Collaboration IT & Telecom Market by Value; 2020-2014 (US$ Billion)
Figure 11: Global Team Collaboration BFSI Market by Value; 2018-2019 (US$ Billion)
Figure 12: Global Team Collaboration BFSI Market by Value; 2020-2024 (US$ Billion)
Figure 13: Global Team Collaboration Public Sector Market by Value; 2018-2019 (US$ Billion)
Figure 14: Global Team Collaboration Public Sector Market by Value; 2020-2024 (US$ Billion)
Figure 15: Global Team Collaboration Retail Market by Value; 2018-2019 (US$ Billion)
Figure 16: Global Team Collaboration Retail Market by Value; 2020-2024 (US$ Billion)
Figure 17: Global Team Collaboration Others Market by Value; 2018-2019 (US$ Billion)
Figure 18: Global Team Collaboration Others Market by Value; 2018-2019 (US$ Billion)
Figure 19: Global Team Collaboration Market by Type of Service; 2019(Percentage, %)
Figure 20: Global CCaaS Market by Value; 2018-2019 (US$ Billion)
Figure 21: Global CCaaS Market by Value; 2020-2024 (US$ Billion)
Figure 22: Global CPaaS Market by Value; 2018-2019 (US$ Billion)
Figure 23: Global CPaaS Market by Value; 2020-2024 (US$ Billion)
Figure 24: Global UCaaS Market by Value; 2018-2019 (US$ Billion)
Figure 25: Global UCaaS Market by Value; 2020-2024 (US$ Billion)
Figure 26: Global UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 27: Global UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
Figure 28: North America UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 29: North America UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
Figure 30: North America SMB UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 31: North America SMB UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
Figure 32: North America Mid Enterprise UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 33: North America Mid Enterprise UCaaS Market by User Penetration; 2020-2024(Percentage, %)
Figure 34: Percentage of Workforce Adopting Remote Work Permanently post Covid-19; 2020
Figure 35: Growth in Downloads of Video Conferencing Apps (Times More Downloads); 2019-2020
Figure 36: UCC Application Fields
Figure 37: Number of Smartphone Users Worldwide; 2014-2016 (Billion)
Figure 38: Major Reasons for Growth of the UCC Market
Figure 39: Number of 4G Mobile Subscribers Worldwide
Figure 40: X Series Offerings on Cloud
Figure 41: Five9 Sales Channel And Go-to-market Partnerships
Figure 42: CCaaS and CRM Connection
Figure 43: Upcoming Themes in UCC Industry
Figure 44: Global UCC Market Segmentation and Vendor Landscape
Figure 45: Global Video Conferencing Market Players by Share; 2018 (Percentage, %)
Figure 46: Global UCC Market by Potential Consolidators
Figure 47: 8x8 Revenue; 2015-2019 (US$ Million)
Figure 48: 8x8 Revenue by Segment; 2019 (Percentage, %)
Figure 49: 8x8 Revenue by Region; 2019 (Percentage, %)
Figure 50: NEC Corporation Revenue; 2016-2019 (US$ Thousand)
Figure 51: NEC Corporation Revenue by Segment; 2019 (Percentage, %)
Figure 52: Avaya Revenue; 2017-2019 (US$ Billion)
Figure 53: Avaya Revenue by Segment; 2019 (Percentage,%)
Figure 54: NICE inContact Total Revenue; 2015-2019 (US$ Million)
Figure 55: NICE inContact Total Revenue by Segment; 2019 (Percentage, %)
Figure 56: NICE inContact Total Revenue by Region; 2019 (Percentage, %)
Table 1: The US Team Collaboration Market by Average Subscription Revenue
Table 2: Key Metrics Across UCaaS Customer Segments
Table 3: Changes to Accounting Standards
Table 4: Major Acquisitions within UCC Industry
Figure 1: Benefits of Applying UCC
Figure 2: Difference Between Ucaas, CCaaS, and CPaaS
Figure 3: Popular Unified Communication Systems
Figure 4: Features of CCaaS
Figure 5: Benefits of CCaaS Application
Figure 6: Global Team Collaboration Market by Value; 2018-2019 (US$ Billion)
Figure 7: Global Team Collaboration Market by Value; 2020-2024 (US$ Billion)
Figure 8: Global Team Collaboration Market by Application; 2019 (Percentage,%)
Figure 9: Global Team Collaboration IT & Telecom Market by Value; 2018-2019 (US$ Billion)
Figure 10: Global Team Collaboration IT & Telecom Market by Value; 2020-2014 (US$ Billion)
Figure 11: Global Team Collaboration BFSI Market by Value; 2018-2019 (US$ Billion)
Figure 12: Global Team Collaboration BFSI Market by Value; 2020-2024 (US$ Billion)
Figure 13: Global Team Collaboration Public Sector Market by Value; 2018-2019 (US$ Billion)
Figure 14: Global Team Collaboration Public Sector Market by Value; 2020-2024 (US$ Billion)
Figure 15: Global Team Collaboration Retail Market by Value; 2018-2019 (US$ Billion)
Figure 16: Global Team Collaboration Retail Market by Value; 2020-2024 (US$ Billion)
Figure 17: Global Team Collaboration Others Market by Value; 2018-2019 (US$ Billion)
Figure 18: Global Team Collaboration Others Market by Value; 2018-2019 (US$ Billion)
Figure 19: Global Team Collaboration Market by Type of Service; 2019(Percentage, %)
Figure 20: Global CCaaS Market by Value; 2018-2019 (US$ Billion)
Figure 21: Global CCaaS Market by Value; 2020-2024 (US$ Billion)
Figure 22: Global CPaaS Market by Value; 2018-2019 (US$ Billion)
Figure 23: Global CPaaS Market by Value; 2020-2024 (US$ Billion)
Figure 24: Global UCaaS Market by Value; 2018-2019 (US$ Billion)
Figure 25: Global UCaaS Market by Value; 2020-2024 (US$ Billion)
Figure 26: Global UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 27: Global UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
Figure 28: North America UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 29: North America UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
Figure 30: North America SMB UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 31: North America SMB UCaaS Market by User Penetration; 2020-2024 (Percentage, %)
Figure 32: North America Mid Enterprise UCaaS Market by User Penetration; 2015-2019 (Percentage, %)
Figure 33: North America Mid Enterprise UCaaS Market by User Penetration; 2020-2024(Percentage, %)
Figure 34: Percentage of Workforce Adopting Remote Work Permanently post Covid-19; 2020
Figure 35: Growth in Downloads of Video Conferencing Apps (Times More Downloads); 2019-2020
Figure 36: UCC Application Fields
Figure 37: Number of Smartphone Users Worldwide; 2014-2016 (Billion)
Figure 38: Major Reasons for Growth of the UCC Market
Figure 39: Number of 4G Mobile Subscribers Worldwide
Figure 40: X Series Offerings on Cloud
Figure 41: Five9 Sales Channel And Go-to-market Partnerships
Figure 42: CCaaS and CRM Connection
Figure 43: Upcoming Themes in UCC Industry
Figure 44: Global UCC Market Segmentation and Vendor Landscape
Figure 45: Global Video Conferencing Market Players by Share; 2018 (Percentage, %)
Figure 46: Global UCC Market by Potential Consolidators
Figure 47: 8x8 Revenue; 2015-2019 (US$ Million)
Figure 48: 8x8 Revenue by Segment; 2019 (Percentage, %)
Figure 49: 8x8 Revenue by Region; 2019 (Percentage, %)
Figure 50: NEC Corporation Revenue; 2016-2019 (US$ Thousand)
Figure 51: NEC Corporation Revenue by Segment; 2019 (Percentage, %)
Figure 52: Avaya Revenue; 2017-2019 (US$ Billion)
Figure 53: Avaya Revenue by Segment; 2019 (Percentage,%)
Figure 54: NICE inContact Total Revenue; 2015-2019 (US$ Million)
Figure 55: NICE inContact Total Revenue by Segment; 2019 (Percentage, %)
Figure 56: NICE inContact Total Revenue by Region; 2019 (Percentage, %)
Table 1: The US Team Collaboration Market by Average Subscription Revenue
Table 2: Key Metrics Across UCaaS Customer Segments
Table 3: Changes to Accounting Standards
Table 4: Major Acquisitions within UCC Industry
