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Global Shared Services Center Market Size study & Forecast, by End-use (Pharmaceutical & Clinical, Legal, BFSI, Manufacturing, Others), and Regional Analysis, 2023-2030

February 2024 | 200 pages | ID: G771147E1565EN
Bizwit Research & Consulting LLP

US$ 4,950.00

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Global Shared Services Center Market is valued at approximately USD XX billion in 2022 and is anticipated to grow with a healthy growth rate of more than 19.8% during the forecast period 2023-2030. Shared services involve the consolidation and standardization of various back-office activities, such as finance, human resources, information technology, customer support, and other administrative functions. The primary goal of shared services is to achieve operational efficiency, cost savings, and improved service delivery by leveraging economies of scale, streamlined processes, and advanced technologies. In a Shared Services Center (SSC), these services are often delivered by specialized teams or centers that serve the internal needs of the organization. The market encompasses a range of solutions and technologies aimed at optimizing and automating business processes, enhancing collaboration, and ensuring a consistent and high level of service across different functions. The market growth is driven by key factors such as the adoption of Robotic Process Automation (RPA) and the growing need for a higher degree of strategic flexibility.

RPA stands as a specialized IT solution enabling organizations to automate numerous tasks using dedicated software programs. Embraced by numerous business executives, RPA is perceived as a transformative tool capable of saving valuable time on repetitive tasks and elevating the overall quality of work produced by companies. Key players in this industry, such as Blueprism, NICE, and UiPath, wield substantial influence, collectively holding a significant share of the overall market. As per Statista, the projected expansion of the global Robotic Process Automation (RPA) Market anticipates a value exceeding USD 13 billion by 2030, marking a Significantly surge from the approximately USD 12 billion recorded in 2020. RPA characterized using software robots or bots, facilitates the acceleration of routine business tasks, contributing to increased operational efficiency and cost reduction within enterprises. However, data security and privacy concerns and integrating an SSC with existing systems stifle market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Shared Services Center Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. In 2022, the Asia Pacific region is leading the global market share and this dominance is anticipated to persist throughout the forecast period. This growth is fueled by factors such as the region's cost advantages, characterized by a substantial pool of young English-speaking professionals, comparatively lower wages, and infrastructure costs. The prevalence of cultural homogeneity, coupled with the cost advantages in countries such as India, China, and Singapore, is expected to facilitate the establishment of Shared Services Centers (SSCs) in the region. Meanwhile, Europe is projected to experience a significant Compound Annual Growth Rate (CAGR) of XX% over the forecast period. This growth is attributed to factors such as a skilled labor force, linguistic proficiency, and cultural and geographical proximity to Western Europe. Additionally, the region boasts numerous renowned universities, providing access to a qualified talent pool.

Major market player included in this report are:

KPMG International Limited

Abbott

Invest Lithuania

Novartis AG

Ahlstrom

Allen & Overy LLP

PA Knowledge Limited

Ernst & Young Global Limited

Aspen Holdings

Barclays

Recent Developments in the Market:
  • In August 2023, Teleperformance inaugurated a shared service center in Hyderabad, India, employing advanced AI and data analytics to deliver essential support in back-office services. These services encompass finance, human resources, IT administrative support, and workforce management.
  • In March 2022, Indian Oil Corporation (IOC) collaborated with IBM Consulting to establish a shared service center dedicated to vendor invoice management. Staffed by both IBM and Indian Oil Corporation employees, this center successfully processed over 1.5 million invoices within a year.
  • In January 2022, Chasey Partners, in its advisory role, recommended ISA expand and implement an enhanced shared services center. The primary objective was to elevate the company's strategic approach by transitioning away from transactional processes and placing a greater emphasis on value-added services.
Global Shared Services Centre Market Report Scope:
  • Historical Data – 2020 - 2021
  • Base Year for Estimation – 2022
  • Forecast period - 2023-2030
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Segments Covered – End-use, Region
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent up to 8 analyst’s working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By End-use:

Pharmaceutical and clinical

Legal

BFSI

Manufacturing

Others

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Middle East & Africa

Saudi Arabia

South Africa

Rest of Middle East & Africa
CHAPTER 1. EXECUTIVE SUMMARY

1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
  1.2.1. Shared Services Centre Market, by Region, 2020-2030 (USD Billion)
  1.2.2. Shared Services Centre Market, by End-use, 2020-2030 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption

CHAPTER 2. GLOBAL SHARED SERVICES CENTRE MARKET DEFINITION AND SCOPE

2.1. Objective of the Study
2.2. Market Definition & Scope
  2.2.1. Industry Evolution
  2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates

CHAPTER 3. GLOBAL SHARED SERVICES CENTRE MARKET DYNAMICS

3.1. Shared Services Centre Market Impact Analysis (2020-2030)
  3.1.1. Market Drivers
    3.1.1.1. Adoption of Robotic Process Automation (RPA)
    3.1.1.2. Growing need for a higher degree of strategic flexibility
  3.1.2. Market Challenges
    3.1.2.1. Data security and privacy concerns
    3.1.2.2. Integrating an SSC with existing systems
  3.1.3. Market Opportunities
    3.1.3.1. Expansion of service offerings
    3.1.3.2. Adoption of cloud-based SSCs by businesses of all sizes

CHAPTER 4. GLOBAL SHARED SERVICES CENTRE MARKET INDUSTRY ANALYSIS

4.1. Porter’s 5 Force Model
  4.1.1. Bargaining Power of Suppliers
  4.1.2. Bargaining Power of Buyers
  4.1.3. Threat of New Entrants
  4.1.4. Threat of Substitutes
  4.1.5. Competitive Rivalry
4.2. Porter’s 5 Force Impact Analysis
4.3. PEST Analysis
  4.3.1. Political
  4.3.2. Economical
  4.3.3. Social
  4.3.4. Technological
  4.3.5. Environmental
  4.3.6. Legal
4.4. Top investment opportunity
4.5. Top winning strategies
4.6. COVID-19 Impact Analysis
4.7. Disruptive Trends
4.8. Industry Expert Perspective
4.9. Analyst Recommendation & Conclusion

CHAPTER 5. GLOBAL SHARED SERVICES CENTRE MARKET, BY END-USE

5.1. Market Snapshot
5.2. Global Shared Services Centre Market by End-use, Performance - Potential Analysis
5.3. Global Shared Services Centre Market Estimates & Forecasts by End-use 2020-2030 (USD Billion)
5.4. Shared Services Centre Market, Sub Segment Analysis
  5.4.1. Pharmaceutical and clinical
  5.4.2. Legal
  5.4.3. BFSI
  5.4.4. Manufacturing
  5.4.5. Others

CHAPTER 6. GLOBAL SHARED SERVICES CENTRE MARKET, REGIONAL ANALYSIS

6.1. Top Leading Countries
6.2. Top Emerging Countries
6.3. Shared Services Centre Market, Regional Market Snapshot
6.4. North America Shared Services Centre Market
  6.4.1. U.S. Shared Services Centre Market
    6.4.1.1. End-use breakdown estimates & forecasts, 2020-2030
  6.4.2. Canada Shared Services Centre Market
6.5. Europe Shared Services Centre Market Snapshot
  6.5.1. U.K. Shared Services Centre Market
  6.5.2. Germany Shared Services Centre Market
  6.5.3. France Shared Services Centre Market
  6.5.4. Spain Shared Services Centre Market
  6.5.5. Italy Shared Services Centre Market
  6.5.6. Rest of Europe Shared Services Centre Market
6.6. Asia-Pacific Shared Services Centre Market Snapshot
  6.6.1. China Shared Services Centre Market
  6.6.2. India Shared Services Centre Market
  6.6.3. Japan Shared Services Centre Market
  6.6.4. Australia Shared Services Centre Market
  6.6.5. South Korea Shared Services Centre Market
  6.6.6. Rest of Asia Pacific Shared Services Centre Market
6.7. Latin America Shared Services Centre Market Snapshot
  6.7.1. Brazil Shared Services Centre Market
  6.7.2. Mexico Shared Services Centre Market
6.8. Middle East & Africa Shared Services Centre Market
  6.8.1. Saudi Arabia Shared Services Centre Market
  6.8.2. South Africa Shared Services Centre Market
  6.8.3. Rest of Middle East & Africa Shared Services Centre Market

CHAPTER 7. COMPETITIVE INTELLIGENCE

7.1. Key Company SWOT Analysis
  7.1.1. Company
  7.1.2. Company
  7.1.3. Company
7.2. Top Market Strategies
7.3. Company Profiles
  7.3.1. KPMG International Limited
    7.3.1.1. Key Information
    7.3.1.2. Overview
    7.3.1.3. Financial (Subject to Data Availability)
    7.3.1.4. Product Summary
    7.3.1.5. Recent Developments
  7.3.2. Abbott
  7.3.3. Invest Lithuania
  7.3.4. Novartis AG
  7.3.5. Ahlstrom
  7.3.6. Allen & Overy LLP
  7.3.7. PA Knowledge Limited
  7.3.8. Ernst & Young Global Limited
  7.3.9. Aspen Holdings
  7.3.10. Barclays

CHAPTER 8. RESEARCH PROCESS

8.1. Research Process
  8.1.1. Data Mining
  8.1.2. Analysis
  8.1.3. Market Estimation
  8.1.4. Validation
  8.1.5. Publishing
8.2. Research Attributes
8.3. Research Assumption

LIST OF TABLES

TABLE 1. Global Shared Services Centre Market, report scope
TABLE 2. Global Shared Services Centre Market estimates & forecasts by Region 2020-2030 (USD Billion)
TABLE 3. Global Shared Services Centre Market estimates & forecasts by End-use 2020-2030 (USD Billion)
TABLE 4. Global Shared Services Centre Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 5. Global Shared Services Centre Market by region, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 6. Global Shared Services Centre Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 7. Global Shared Services Centre Market by region, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 8. Global Shared Services Centre Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 9. Global Shared Services Centre Market by region, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 10. Global Shared Services Centre Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 11. Global Shared Services Centre Market by region, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 12. Global Shared Services Centre Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 13. Global Shared Services Centre Market by region, estimates & forecasts, 2020-2030 (USD Billion)
TABLE 14. U.S. Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 15. U.S. Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 16. U.S. Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 17. Canada Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 18. Canada Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 19. Canada Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 20. UK Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 21. UK Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 22. UK Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 23. Germany Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 24. Germany Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 25. Germany Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 26. France Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 27. France Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 28. France Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 29. Italy Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 30. Italy Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 31. Italy Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 32. Spain Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 33. Spain Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 34. Spain Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 35. RoE Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 36. RoE Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 37. RoE Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 38. China Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 39. China Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 40. China Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 41. India Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 42. India Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 43. India Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 44. Japan Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 45. Japan Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 46. Japan Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 47. South Korea Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 48. South Korea Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 49. South Korea Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 50. Australia Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 51. Australia Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 52. Australia Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 53. RoAPAC Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 54. RoAPAC Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 55. RoAPAC Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 56. Brazil Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 57. Brazil Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 58. Brazil Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 59. Mexico Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 60. Mexico Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 61. Mexico Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 62. RoLA Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 63. RoLA Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 64. RoLA Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 65. Saudi Arabia Shared Services Centre Market estimates & forecasts, 2020-2030 (USD Billion)
TABLE 66. South Africa Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 67. RoMEA Shared Services Centre Market estimates & forecasts by segment 2020-2030 (USD Billion)
TABLE 68. List of secondary sources, used in the study of global Shared Services Centre Market
TABLE 69. List of primary sources, used in the study of global Shared Services Centre Market
TABLE 70. Years considered for the study
TABLE 71. Exchange rates considered
List of tables and figures and dummy in nature, final lists may vary in the final deliverable

LIST OF FIGURES

FIG 1. Global Shared Services Centre Market, research methodology
FIG 2. Global Shared Services Centre Market, Market estimation techniques
FIG 3. Global Market size estimates & forecast methods
FIG 4. Global Shared Services Centre Market, key trends 2022
FIG 5. Global Shared Services Centre Market, growth prospects 2023-2030
FIG 6. Global Shared Services Centre Market, porters 5 force model
FIG 7. Global Shared Services Centre Market, pest analysis
FIG 8. Global Shared Services Centre Market, value chain analysis
FIG 9. Global Shared Services Centre Market by segment, 2020 & 2030 (USD Billion)
FIG 10. Global Shared Services Centre Market by segment, 2020 & 2030 (USD Billion)
FIG 11. Global Shared Services Centre Market by segment, 2020 & 2030 (USD Billion)
FIG 12. Global Shared Services Centre Market by segment, 2020 & 2030 (USD Billion)
FIG 13. Global Shared Services Centre Market by segment, 2020 & 2030 (USD Billion)
FIG 14. Global Shared Services Centre Market, regional snapshot 2020 & 2030
FIG 15. North America Shared Services Centre Market 2020 & 2030 (USD Billion)
FIG 16. Europe Shared Services Centre Market 2020 & 2030 (USD Billion)
FIG 17. Asia pacific Shared Services Centre Market 2020 & 2030 (USD Billion)
FIG 18. Latin America Shared Services Centre Market 2020 & 2030 (USD Billion)
FIG 19. Middle East & Africa Shared Services Centre Market 2020 & 2030 (USD Billion)
List of tables and figures and dummy in nature, final lists may vary in the final deliverable


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