[email protected] +44 20 8123 2220 (UK) +1 732 587 5005 (US) Contact Us | FAQ |

Global Live Chat Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery

October 2021 | 117 pages | ID: G93B2A415494EN
Maia Research

US$ 3,500.00

E-mail Delivery (PDF)

Download PDF Leaflet

Accepted cards
Wire Transfer
Checkout Later
Need Help? Ask a Question
Live chat is a Web service that allows businesses to communicate, or chat, in real time with visitors to their Web site. Live support applications are commonly used to provide immediate customer support and information to clients and customers. Live chat is also called live help.

Based on the Live Chat market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.

In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.

In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global Live Chat market covered in Chapter 5:

badoo
LivePerson
Single Pattern
LoveHabibi
Subiz
Rumahweb
YesIChat
Citibank
JivoChat
Masterweb

In Chapter 6, on the basis of types, the Live Chat market from 2015 to 2025 is primarily split into:

Customer Service Live Chat Systems
Informational Service Live Chat Systems

In Chapter 7, on the basis of applications, the Live Chat market from 2015 to 2025 covers:

Retail And E-Commerce
Travel And Hospitality
IT And Consulting
Telecommunication
Pharmaceutical

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:

North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa

Years considered for this report:

Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 MARKET OVERVIEW

1.1 Product Definition and Market Characteristics
1.2 Global Live Chat Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis

2. MARKET DYNAMICS

2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
  2.4.1 Short-term Impact
  2.4.2 Long-term Impact

3 ASSOCIATED INDUSTRY ASSESSMENT

3.1 Supply Chain Analysis
3.2 Industry Active Participants
  3.2.1 Suppliers of Raw Materials
  3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 MARKET COMPETITIVE LANDSCAPE

4.1 Industry Leading Players
4.2 Industry News
  4.2.1 Key Product Launch News
  4.2.2 M&A and Expansion Plans

5 ANALYSIS OF LEADING COMPANIES

5.1 badoo
  5.1.1 badoo Company Profile
  5.1.2 badoo Business Overview
  5.1.3 badoo Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.1.4 badoo Live Chat Products Introduction
5.2 LivePerson
  5.2.1 LivePerson Company Profile
  5.2.2 LivePerson Business Overview
  5.2.3 LivePerson Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.2.4 LivePerson Live Chat Products Introduction
5.3 Single Pattern
  5.3.1 Single Pattern Company Profile
  5.3.2 Single Pattern Business Overview
  5.3.3 Single Pattern Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.3.4 Single Pattern Live Chat Products Introduction
5.4 LoveHabibi
  5.4.1 LoveHabibi Company Profile
  5.4.2 LoveHabibi Business Overview
  5.4.3 LoveHabibi Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.4.4 LoveHabibi Live Chat Products Introduction
5.5 Subiz
  5.5.1 Subiz Company Profile
  5.5.2 Subiz Business Overview
  5.5.3 Subiz Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.5.4 Subiz Live Chat Products Introduction
5.6 Rumahweb
  5.6.1 Rumahweb Company Profile
  5.6.2 Rumahweb Business Overview
  5.6.3 Rumahweb Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.6.4 Rumahweb Live Chat Products Introduction
5.7 YesIChat
  5.7.1 YesIChat Company Profile
  5.7.2 YesIChat Business Overview
  5.7.3 YesIChat Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.7.4 YesIChat Live Chat Products Introduction
5.8 Citibank
  5.8.1 Citibank Company Profile
  5.8.2 Citibank Business Overview
  5.8.3 Citibank Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.8.4 Citibank Live Chat Products Introduction
5.9 JivoChat
  5.9.1 JivoChat Company Profile
  5.9.2 JivoChat Business Overview
  5.9.3 JivoChat Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.9.4 JivoChat Live Chat Products Introduction
5.10 Masterweb
  5.10.1 Masterweb Company Profile
  5.10.2 Masterweb Business Overview
  5.10.3 Masterweb Live Chat Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.10.4 Masterweb Live Chat Products Introduction

6 MARKET ANALYSIS AND FORECAST, BY PRODUCT TYPES

6.1 Global Live Chat Sales, Revenue and Market Share by Types (2015-2020)
  6.1.1 Global Live Chat Sales and Market Share by Types (2015-2020)
  6.1.2 Global Live Chat Revenue and Market Share by Types (2015-2020)
  6.1.3 Global Live Chat Price by Types (2015-2020)
6.2 Global Live Chat Market Forecast by Types (2020-2025)
  6.2.1 Global Live Chat Market Forecast Sales and Market Share by Types (2020-2025)
  6.2.2 Global Live Chat Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Live Chat Sales, Price and Growth Rate by Types (2015-2020)
  6.3.1 Global Live Chat Sales, Price and Growth Rate of Customer Service Live Chat Systems
  6.3.2 Global Live Chat Sales, Price and Growth Rate of Informational Service Live Chat Systems
6.4 Global Live Chat Market Revenue and Sales Forecast, by Types (2020-2025)
  6.4.1 Customer Service Live Chat Systems Market Revenue and Sales Forecast (2020-2025)
  6.4.2 Informational Service Live Chat Systems Market Revenue and Sales Forecast (2020-2025)

7 MARKET ANALYSIS AND FORECAST, BY APPLICATIONS

7.1 Global Live Chat Sales, Revenue and Market Share by Applications (2015-2020)
  7.1.1 Global Live Chat Sales and Market Share by Applications (2015-2020)
  7.1.2 Global Live Chat Revenue and Market Share by Applications (2015-2020)
7.2 Global Live Chat Market Forecast by Applications (2020-2025)
  7.2.1 Global Live Chat Market Forecast Sales and Market Share by Applications (2020-2025)
  7.2.2 Global Live Chat Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
  7.3.1 Global Live Chat Revenue, Sales and Growth Rate of Retail And E-Commerce (2015-2020)
  7.3.2 Global Live Chat Revenue, Sales and Growth Rate of Travel And Hospitality (2015-2020)
  7.3.3 Global Live Chat Revenue, Sales and Growth Rate of IT And Consulting (2015-2020)
  7.3.4 Global Live Chat Revenue, Sales and Growth Rate of Telecommunication (2015-2020)
  7.3.5 Global Live Chat Revenue, Sales and Growth Rate of Pharmaceutical (2015-2020)
7.4 Global Live Chat Market Revenue and Sales Forecast, by Applications (2020-2025)
  7.4.1 Retail And E-Commerce Market Revenue and Sales Forecast (2020-2025)
  7.4.2 Travel And Hospitality Market Revenue and Sales Forecast (2020-2025)
  7.4.3 IT And Consulting Market Revenue and Sales Forecast (2020-2025)
  7.4.4 Telecommunication Market Revenue and Sales Forecast (2020-2025)
  7.4.5 Pharmaceutical Market Revenue and Sales Forecast (2020-2025)

8 MARKET ANALYSIS AND FORECAST, BY REGIONS

8.1 Global Live Chat Sales by Regions (2015-2020)
8.2 Global Live Chat Market Revenue by Regions (2015-2020)
8.3 Global Live Chat Market Forecast by Regions (2020-2025)

9 NORTH AMERICA LIVE CHAT MARKET ANALYSIS

9.1 Market Overview and Prospect Analysis
9.2 North America Live Chat Market Sales and Growth Rate (2015-2020)
9.3 North America Live Chat Market Revenue and Growth Rate (2015-2020)
9.4 North America Live Chat Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Live Chat Market Analysis by Country
  9.6.1 U.S. Live Chat Sales and Growth Rate
  9.6.2 Canada Live Chat Sales and Growth Rate
  9.6.3 Mexico Live Chat Sales and Growth Rate

10 EUROPE LIVE CHAT MARKET ANALYSIS

10.1 Market Overview and Prospect Analysis
10.2 Europe Live Chat Market Sales and Growth Rate (2015-2020)
10.3 Europe Live Chat Market Revenue and Growth Rate (2015-2020)
10.4 Europe Live Chat Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Live Chat Market Analysis by Country
  10.6.1 Germany Live Chat Sales and Growth Rate
  10.6.2 United Kingdom Live Chat Sales and Growth Rate
  10.6.3 France Live Chat Sales and Growth Rate
  10.6.4 Italy Live Chat Sales and Growth Rate
  10.6.5 Spain Live Chat Sales and Growth Rate
  10.6.6 Russia Live Chat Sales and Growth Rate

11 ASIA-PACIFIC LIVE CHAT MARKET ANALYSIS

11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Live Chat Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Live Chat Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Live Chat Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Live Chat Market Analysis by Country
  11.6.1 China Live Chat Sales and Growth Rate
  11.6.2 Japan Live Chat Sales and Growth Rate
  11.6.3 South Korea Live Chat Sales and Growth Rate
  11.6.4 Australia Live Chat Sales and Growth Rate
  11.6.5 India Live Chat Sales and Growth Rate

12 SOUTH AMERICA LIVE CHAT MARKET ANALYSIS

12.1 Market Overview and Prospect Analysis
12.2 South America Live Chat Market Sales and Growth Rate (2015-2020)
12.3 South America Live Chat Market Revenue and Growth Rate (2015-2020)
12.4 South America Live Chat Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Live Chat Market Analysis by Country
  12.6.1 Brazil Live Chat Sales and Growth Rate
  12.6.2 Argentina Live Chat Sales and Growth Rate
  12.6.3 Columbia Live Chat Sales and Growth Rate

13 MIDDLE EAST AND AFRICA LIVE CHAT MARKET ANALYSIS

13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Live Chat Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Live Chat Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Live Chat Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Live Chat Market Analysis by Country
  13.6.1 UAE Live Chat Sales and Growth Rate
  13.6.2 Egypt Live Chat Sales and Growth Rate
  13.6.3 South Africa Live Chat Sales and Growth Rate

14 CONCLUSIONS AND RECOMMENDATIONS

14.1 Key Market Findings and Prospects
14.2 Advice for Investors

15 APPENDIX

15.1 Methodology
15.2 Research Data Source
LIST OF TABLES AND FIGURES

Figure Product Picture
Figure Global Live Chat Market Size and Growth Rate 2015-2025
Table Live Chat Key Market Segments
Figure Global Live Chat Market Revenue ($) Segment by Type from 2015-2020
Figure Global Live Chat Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of Live Chat
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table badoo Company Profile
Table badoo Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure badoo Production and Growth Rate
Figure badoo Market Revenue ($) Market Share 2015-2020
Table LivePerson Company Profile
Table LivePerson Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure LivePerson Production and Growth Rate
Figure LivePerson Market Revenue ($) Market Share 2015-2020
Table Single Pattern Company Profile
Table Single Pattern Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Single Pattern Production and Growth Rate
Figure Single Pattern Market Revenue ($) Market Share 2015-2020
Table LoveHabibi Company Profile
Table LoveHabibi Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure LoveHabibi Production and Growth Rate
Figure LoveHabibi Market Revenue ($) Market Share 2015-2020
Table Subiz Company Profile
Table Subiz Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Subiz Production and Growth Rate
Figure Subiz Market Revenue ($) Market Share 2015-2020
Table Rumahweb Company Profile
Table Rumahweb Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Rumahweb Production and Growth Rate
Figure Rumahweb Market Revenue ($) Market Share 2015-2020
Table YesIChat Company Profile
Table YesIChat Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure YesIChat Production and Growth Rate
Figure YesIChat Market Revenue ($) Market Share 2015-2020
Table Citibank Company Profile
Table Citibank Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Citibank Production and Growth Rate
Figure Citibank Market Revenue ($) Market Share 2015-2020
Table JivoChat Company Profile
Table JivoChat Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure JivoChat Production and Growth Rate
Figure JivoChat Market Revenue ($) Market Share 2015-2020
Table Masterweb Company Profile
Table Masterweb Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Masterweb Production and Growth Rate
Figure Masterweb Market Revenue ($) Market Share 2015-2020
Table Global Live Chat Sales by Types (2015-2020)
Table Global Live Chat Sales Share by Types (2015-2020)
Table Global Live Chat Revenue ($) by Types (2015-2020)
Table Global Live Chat Revenue Share by Types (2015-2020)
Table Global Live Chat Price ($) by Types (2015-2020)
Table Global Live Chat Market Forecast Sales by Types (2020-2025)
Table Global Live Chat Market Forecast Sales Share by Types (2020-2025)
Table Global Live Chat Market Forecast Revenue ($) by Types (2020-2025)
Table Global Live Chat Market Forecast Revenue Share by Types (2020-2025)
Figure Global Customer Service Live Chat Systems Sales and Growth Rate (2015-2020)
Figure Global Customer Service Live Chat Systems Price (2015-2020)
Figure Global Informational Service Live Chat Systems Sales and Growth Rate (2015-2020)
Figure Global Informational Service Live Chat Systems Price (2015-2020)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of Customer Service Live Chat Systems (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of Customer Service Live Chat Systems (2020-2025)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of Informational Service Live Chat Systems (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of Informational Service Live Chat Systems (2020-2025)
Table Global Live Chat Sales by Applications (2015-2020)
Table Global Live Chat Sales Share by Applications (2015-2020)
Table Global Live Chat Revenue ($) by Applications (2015-2020)
Table Global Live Chat Revenue Share by Applications (2015-2020)
Table Global Live Chat Market Forecast Sales by Applications (2020-2025)
Table Global Live Chat Market Forecast Sales Share by Applications (2020-2025)
Table Global Live Chat Market Forecast Revenue ($) by Applications (2020-2025)
Table Global Live Chat Market Forecast Revenue Share by Applications (2020-2025)
Figure Global Retail And E-Commerce Sales and Growth Rate (2015-2020)
Figure Global Retail And E-Commerce Price (2015-2020)
Figure Global Travel And Hospitality Sales and Growth Rate (2015-2020)
Figure Global Travel And Hospitality Price (2015-2020)
Figure Global IT And Consulting Sales and Growth Rate (2015-2020)
Figure Global IT And Consulting Price (2015-2020)
Figure Global Telecommunication Sales and Growth Rate (2015-2020)
Figure Global Telecommunication Price (2015-2020)
Figure Global Pharmaceutical Sales and Growth Rate (2015-2020)
Figure Global Pharmaceutical Price (2015-2020)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of Retail And E-Commerce (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of Retail And E-Commerce (2020-2025)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of Travel And Hospitality (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of Travel And Hospitality (2020-2025)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of IT And Consulting (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of IT And Consulting (2020-2025)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of Telecommunication (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of Telecommunication (2020-2025)
Figure Global Live Chat Market Revenue ($) and Growth Rate Forecast of Pharmaceutical (2020-2025)
Figure Global Live Chat Sales and Growth Rate Forecast of Pharmaceutical (2020-2025)
Figure Global Live Chat Sales and Growth Rate (2015-2020)
Table Global Live Chat Sales by Regions (2015-2020)
Table Global Live Chat Sales Market Share by Regions (2015-2020)
Figure Global Live Chat Sales Market Share by Regions in 2019
Figure Global Live Chat Revenue and Growth Rate (2015-2020)
Table Global Live Chat Revenue by Regions (2015-2020)
Table Global Live Chat Revenue Market Share by Regions (2015-2020)
Figure Global Live Chat Revenue Market Share by Regions in 2019
Table Global Live Chat Market Forecast Sales by Regions (2020-2025)
Table Global Live Chat Market Forecast Sales Share by Regions (2020-2025)
Table Global Live Chat Market Forecast Revenue ($) by Regions (2020-2025)
Table Global Live Chat Market Forecast Revenue Share by Regions (2020-2025)
Figure North America Live Chat Market Sales and Growth Rate (2015-2020)
Figure North America Live Chat Market Revenue and Growth Rate (2015-2020)
Figure North America Live Chat Market Forecast Sales (2020-2025)
Figure North America Live Chat Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. Live Chat Market Sales and Growth Rate (2015-2020)
Figure Canada Live Chat Market Sales and Growth Rate (2015-2020)
Figure Mexico Live Chat Market Sales and Growth Rate (2015-2020)
Figure Europe Live Chat Market Sales and Growth Rate (2015-2020)
Figure Europe Live Chat Market Revenue and Growth Rate (2015-2020)
Figure Europe Live Chat Market Forecast Sales (2020-2025)
Figure Europe Live Chat Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany Live Chat Market Sales and Growth Rate (2015-2020)
Figure United Kingdom Live Chat Market Sales and Growth Rate (2015-2020)
Figure France Live Chat Market Sales and Growth Rate (2015-2020)
Figure Italy Live Chat Market Sales and Growth Rate (2015-2020)
Figure Spain Live Chat Market Sales and Growth Rate (2015-2020)
Figure Russia Live Chat Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Live Chat Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Live Chat Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific Live Chat Market Forecast Sales (2020-2025)
Figure Asia-Pacific Live Chat Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China Live Chat Market Sales and Growth Rate (2015-2020)
Figure Japan Live Chat Market Sales and Growth Rate (2015-2020)
Figure South Korea Live Chat Market Sales and Growth Rate (2015-2020)
Figure Australia Live Chat Market Sales and Growth Rate (2015-2020)
Figure India Live Chat Market Sales and Growth Rate (2015-2020)
Figure South America Live Chat Market Sales and Growth Rate (2015-2020)
Figure South America Live Chat Market Revenue and Growth Rate (2015-2020)
Figure South America Live Chat Market Forecast Sales (2020-2025)
Figure South America Live Chat Market Forecast Revenue ($) (2020-2025)
Figure Brazil Live Chat Market Sales and Growth Rate (2015-2020)
Figure Argentina Live Chat Market Sales and Growth Rate (2015-2020)
Figure Columbia Live Chat Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Live Chat Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Live Chat Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa Live Chat Market Forecast Sales (2020-2025)
Figure Middle East and Africa Live Chat Market Forecast Revenue ($) (2020-2025)
Figure UAE Live Chat Market Sales and Growth Rate (2015-2020)
Figure Egypt Live Chat Market Sales and Growth Rate (2015-2020)
Figure South Africa Live Chat Market Sales and Growth Rate (2015-2020)


More Publications