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Global ITSM Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery

October 2021 | 130 pages | ID: G41E93518AB7EN
Maia Research

US$ 3,500.00

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IT service management refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

Based on the ITSM market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.

In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.

In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global ITSM market covered in Chapter 5:

Atlassian
Micro Focus
ServiceNow
House on the Hill
Zendesk
HP
HEAT
BMC
Alemba
Hornbill

In Chapter 6, on the basis of types, the ITSM market from 2015 to 2025 is primarily split into:

On-premise
Hybrid
Cloud

In Chapter 7, on the basis of applications, the ITSM market from 2015 to 2025 covers:

BFSI
IT & Telecommunication
Retail & Consumer Goods
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:

North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa

Years considered for this report:

Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 MARKET OVERVIEW

1.1 Product Definition and Market Characteristics
1.2 Global ITSM Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis

2. MARKET DYNAMICS

2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
  2.4.1 Short-term Impact
  2.4.2 Long-term Impact

3 ASSOCIATED INDUSTRY ASSESSMENT

3.1 Supply Chain Analysis
3.2 Industry Active Participants
  3.2.1 Suppliers of Raw Materials
  3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 MARKET COMPETITIVE LANDSCAPE

4.1 Industry Leading Players
4.2 Industry News
  4.2.1 Key Product Launch News
  4.2.2 M&A and Expansion Plans

5 ANALYSIS OF LEADING COMPANIES

5.1 Atlassian
  5.1.1 Atlassian Company Profile
  5.1.2 Atlassian Business Overview
  5.1.3 Atlassian ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.1.4 Atlassian ITSM Products Introduction
5.2 Micro Focus
  5.2.1 Micro Focus Company Profile
  5.2.2 Micro Focus Business Overview
  5.2.3 Micro Focus ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.2.4 Micro Focus ITSM Products Introduction
5.3 ServiceNow
  5.3.1 ServiceNow Company Profile
  5.3.2 ServiceNow Business Overview
  5.3.3 ServiceNow ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.3.4 ServiceNow ITSM Products Introduction
5.4 House on the Hill
  5.4.1 House on the Hill Company Profile
  5.4.2 House on the Hill Business Overview
  5.4.3 House on the Hill ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.4.4 House on the Hill ITSM Products Introduction
5.5 Zendesk
  5.5.1 Zendesk Company Profile
  5.5.2 Zendesk Business Overview
  5.5.3 Zendesk ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.5.4 Zendesk ITSM Products Introduction
5.6 HP
  5.6.1 HP Company Profile
  5.6.2 HP Business Overview
  5.6.3 HP ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.6.4 HP ITSM Products Introduction
5.7 HEAT
  5.7.1 HEAT Company Profile
  5.7.2 HEAT Business Overview
  5.7.3 HEAT ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.7.4 HEAT ITSM Products Introduction
5.8 BMC
  5.8.1 BMC Company Profile
  5.8.2 BMC Business Overview
  5.8.3 BMC ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.8.4 BMC ITSM Products Introduction
5.9 Alemba
  5.9.1 Alemba Company Profile
  5.9.2 Alemba Business Overview
  5.9.3 Alemba ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.9.4 Alemba ITSM Products Introduction
5.10 Hornbill
  5.10.1 Hornbill Company Profile
  5.10.2 Hornbill Business Overview
  5.10.3 Hornbill ITSM Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  5.10.4 Hornbill ITSM Products Introduction

6 MARKET ANALYSIS AND FORECAST, BY PRODUCT TYPES

6.1 Global ITSM Sales, Revenue and Market Share by Types (2015-2020)
  6.1.1 Global ITSM Sales and Market Share by Types (2015-2020)
  6.1.2 Global ITSM Revenue and Market Share by Types (2015-2020)
  6.1.3 Global ITSM Price by Types (2015-2020)
6.2 Global ITSM Market Forecast by Types (2020-2025)
  6.2.1 Global ITSM Market Forecast Sales and Market Share by Types (2020-2025)
  6.2.2 Global ITSM Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global ITSM Sales, Price and Growth Rate by Types (2015-2020)
  6.3.1 Global ITSM Sales, Price and Growth Rate of On-premise
  6.3.2 Global ITSM Sales, Price and Growth Rate of Hybrid
  6.3.3 Global ITSM Sales, Price and Growth Rate of Cloud
6.4 Global ITSM Market Revenue and Sales Forecast, by Types (2020-2025)
  6.4.1 On-premise Market Revenue and Sales Forecast (2020-2025)
  6.4.2 Hybrid Market Revenue and Sales Forecast (2020-2025)
  6.4.3 Cloud Market Revenue and Sales Forecast (2020-2025)

7 MARKET ANALYSIS AND FORECAST, BY APPLICATIONS

7.1 Global ITSM Sales, Revenue and Market Share by Applications (2015-2020)
  7.1.1 Global ITSM Sales and Market Share by Applications (2015-2020)
  7.1.2 Global ITSM Revenue and Market Share by Applications (2015-2020)
7.2 Global ITSM Market Forecast by Applications (2020-2025)
  7.2.1 Global ITSM Market Forecast Sales and Market Share by Applications (2020-2025)
  7.2.2 Global ITSM Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
  7.3.1 Global ITSM Revenue, Sales and Growth Rate of BFSI (2015-2020)
  7.3.2 Global ITSM Revenue, Sales and Growth Rate of IT & Telecommunication (2015-2020)
  7.3.3 Global ITSM Revenue, Sales and Growth Rate of Retail & Consumer Goods (2015-2020)
  7.3.4 Global ITSM Revenue, Sales and Growth Rate of Others (2015-2020)
7.4 Global ITSM Market Revenue and Sales Forecast, by Applications (2020-2025)
  7.4.1 BFSI Market Revenue and Sales Forecast (2020-2025)
  7.4.2 IT & Telecommunication Market Revenue and Sales Forecast (2020-2025)
  7.4.3 Retail & Consumer Goods Market Revenue and Sales Forecast (2020-2025)
  7.4.4 Others Market Revenue and Sales Forecast (2020-2025)

8 MARKET ANALYSIS AND FORECAST, BY REGIONS

8.1 Global ITSM Sales by Regions (2015-2020)
8.2 Global ITSM Market Revenue by Regions (2015-2020)
8.3 Global ITSM Market Forecast by Regions (2020-2025)

9 NORTH AMERICA ITSM MARKET ANALYSIS

9.1 Market Overview and Prospect Analysis
9.2 North America ITSM Market Sales and Growth Rate (2015-2020)
9.3 North America ITSM Market Revenue and Growth Rate (2015-2020)
9.4 North America ITSM Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America ITSM Market Analysis by Country
  9.6.1 U.S. ITSM Sales and Growth Rate
  9.6.2 Canada ITSM Sales and Growth Rate
  9.6.3 Mexico ITSM Sales and Growth Rate

10 EUROPE ITSM MARKET ANALYSIS

10.1 Market Overview and Prospect Analysis
10.2 Europe ITSM Market Sales and Growth Rate (2015-2020)
10.3 Europe ITSM Market Revenue and Growth Rate (2015-2020)
10.4 Europe ITSM Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe ITSM Market Analysis by Country
  10.6.1 Germany ITSM Sales and Growth Rate
  10.6.2 United Kingdom ITSM Sales and Growth Rate
  10.6.3 France ITSM Sales and Growth Rate
  10.6.4 Italy ITSM Sales and Growth Rate
  10.6.5 Spain ITSM Sales and Growth Rate
  10.6.6 Russia ITSM Sales and Growth Rate

11 ASIA-PACIFIC ITSM MARKET ANALYSIS

11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific ITSM Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific ITSM Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific ITSM Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific ITSM Market Analysis by Country
  11.6.1 China ITSM Sales and Growth Rate
  11.6.2 Japan ITSM Sales and Growth Rate
  11.6.3 South Korea ITSM Sales and Growth Rate
  11.6.4 Australia ITSM Sales and Growth Rate
  11.6.5 India ITSM Sales and Growth Rate

12 SOUTH AMERICA ITSM MARKET ANALYSIS

12.1 Market Overview and Prospect Analysis
12.2 South America ITSM Market Sales and Growth Rate (2015-2020)
12.3 South America ITSM Market Revenue and Growth Rate (2015-2020)
12.4 South America ITSM Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America ITSM Market Analysis by Country
  12.6.1 Brazil ITSM Sales and Growth Rate
  12.6.2 Argentina ITSM Sales and Growth Rate
  12.6.3 Columbia ITSM Sales and Growth Rate

13 MIDDLE EAST AND AFRICA ITSM MARKET ANALYSIS

13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa ITSM Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa ITSM Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa ITSM Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa ITSM Market Analysis by Country
  13.6.1 UAE ITSM Sales and Growth Rate
  13.6.2 Egypt ITSM Sales and Growth Rate
  13.6.3 South Africa ITSM Sales and Growth Rate

14 CONCLUSIONS AND RECOMMENDATIONS

14.1 Key Market Findings and Prospects
14.2 Advice for Investors

15 APPENDIX

15.1 Methodology
15.2 Research Data Source
LIST OF TABLES AND FIGURES

Figure Product Picture
Figure Global ITSM Market Size and Growth Rate 2015-2025
Table ITSM Key Market Segments
Figure Global ITSM Market Revenue ($) Segment by Type from 2015-2020
Figure Global ITSM Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of ITSM
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table Atlassian Company Profile
Table Atlassian Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Atlassian Production and Growth Rate
Figure Atlassian Market Revenue ($) Market Share 2015-2020
Table Micro Focus Company Profile
Table Micro Focus Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Micro Focus Production and Growth Rate
Figure Micro Focus Market Revenue ($) Market Share 2015-2020
Table ServiceNow Company Profile
Table ServiceNow Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure ServiceNow Production and Growth Rate
Figure ServiceNow Market Revenue ($) Market Share 2015-2020
Table House on the Hill Company Profile
Table House on the Hill Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure House on the Hill Production and Growth Rate
Figure House on the Hill Market Revenue ($) Market Share 2015-2020
Table Zendesk Company Profile
Table Zendesk Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Zendesk Production and Growth Rate
Figure Zendesk Market Revenue ($) Market Share 2015-2020
Table HP Company Profile
Table HP Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure HP Production and Growth Rate
Figure HP Market Revenue ($) Market Share 2015-2020
Table HEAT Company Profile
Table HEAT Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure HEAT Production and Growth Rate
Figure HEAT Market Revenue ($) Market Share 2015-2020
Table BMC Company Profile
Table BMC Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure BMC Production and Growth Rate
Figure BMC Market Revenue ($) Market Share 2015-2020
Table Alemba Company Profile
Table Alemba Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Alemba Production and Growth Rate
Figure Alemba Market Revenue ($) Market Share 2015-2020
Table Hornbill Company Profile
Table Hornbill Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Hornbill Production and Growth Rate
Figure Hornbill Market Revenue ($) Market Share 2015-2020
Table Global ITSM Sales by Types (2015-2020)
Table Global ITSM Sales Share by Types (2015-2020)
Table Global ITSM Revenue ($) by Types (2015-2020)
Table Global ITSM Revenue Share by Types (2015-2020)
Table Global ITSM Price ($) by Types (2015-2020)
Table Global ITSM Market Forecast Sales by Types (2020-2025)
Table Global ITSM Market Forecast Sales Share by Types (2020-2025)
Table Global ITSM Market Forecast Revenue ($) by Types (2020-2025)
Table Global ITSM Market Forecast Revenue Share by Types (2020-2025)
Figure Global On-premise Sales and Growth Rate (2015-2020)
Figure Global On-premise Price (2015-2020)
Figure Global Hybrid Sales and Growth Rate (2015-2020)
Figure Global Hybrid Price (2015-2020)
Figure Global Cloud Sales and Growth Rate (2015-2020)
Figure Global Cloud Price (2015-2020)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of On-premise (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of On-premise (2020-2025)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of Hybrid (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of Hybrid (2020-2025)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of Cloud (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of Cloud (2020-2025)
Table Global ITSM Sales by Applications (2015-2020)
Table Global ITSM Sales Share by Applications (2015-2020)
Table Global ITSM Revenue ($) by Applications (2015-2020)
Table Global ITSM Revenue Share by Applications (2015-2020)
Table Global ITSM Market Forecast Sales by Applications (2020-2025)
Table Global ITSM Market Forecast Sales Share by Applications (2020-2025)
Table Global ITSM Market Forecast Revenue ($) by Applications (2020-2025)
Table Global ITSM Market Forecast Revenue Share by Applications (2020-2025)
Figure Global BFSI Sales and Growth Rate (2015-2020)
Figure Global BFSI Price (2015-2020)
Figure Global IT & Telecommunication Sales and Growth Rate (2015-2020)
Figure Global IT & Telecommunication Price (2015-2020)
Figure Global Retail & Consumer Goods Sales and Growth Rate (2015-2020)
Figure Global Retail & Consumer Goods Price (2015-2020)
Figure Global Others Sales and Growth Rate (2015-2020)
Figure Global Others Price (2015-2020)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of BFSI (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of BFSI (2020-2025)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of IT & Telecommunication (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of IT & Telecommunication (2020-2025)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of Retail & Consumer Goods (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of Retail & Consumer Goods (2020-2025)
Figure Global ITSM Market Revenue ($) and Growth Rate Forecast of Others (2020-2025)
Figure Global ITSM Sales and Growth Rate Forecast of Others (2020-2025)
Figure Global ITSM Sales and Growth Rate (2015-2020)
Table Global ITSM Sales by Regions (2015-2020)
Table Global ITSM Sales Market Share by Regions (2015-2020)
Figure Global ITSM Sales Market Share by Regions in 2019
Figure Global ITSM Revenue and Growth Rate (2015-2020)
Table Global ITSM Revenue by Regions (2015-2020)
Table Global ITSM Revenue Market Share by Regions (2015-2020)
Figure Global ITSM Revenue Market Share by Regions in 2019
Table Global ITSM Market Forecast Sales by Regions (2020-2025)
Table Global ITSM Market Forecast Sales Share by Regions (2020-2025)
Table Global ITSM Market Forecast Revenue ($) by Regions (2020-2025)
Table Global ITSM Market Forecast Revenue Share by Regions (2020-2025)
Figure North America ITSM Market Sales and Growth Rate (2015-2020)
Figure North America ITSM Market Revenue and Growth Rate (2015-2020)
Figure North America ITSM Market Forecast Sales (2020-2025)
Figure North America ITSM Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. ITSM Market Sales and Growth Rate (2015-2020)
Figure Canada ITSM Market Sales and Growth Rate (2015-2020)
Figure Mexico ITSM Market Sales and Growth Rate (2015-2020)
Figure Europe ITSM Market Sales and Growth Rate (2015-2020)
Figure Europe ITSM Market Revenue and Growth Rate (2015-2020)
Figure Europe ITSM Market Forecast Sales (2020-2025)
Figure Europe ITSM Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany ITSM Market Sales and Growth Rate (2015-2020)
Figure United Kingdom ITSM Market Sales and Growth Rate (2015-2020)
Figure France ITSM Market Sales and Growth Rate (2015-2020)
Figure Italy ITSM Market Sales and Growth Rate (2015-2020)
Figure Spain ITSM Market Sales and Growth Rate (2015-2020)
Figure Russia ITSM Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific ITSM Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific ITSM Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific ITSM Market Forecast Sales (2020-2025)
Figure Asia-Pacific ITSM Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China ITSM Market Sales and Growth Rate (2015-2020)
Figure Japan ITSM Market Sales and Growth Rate (2015-2020)
Figure South Korea ITSM Market Sales and Growth Rate (2015-2020)
Figure Australia ITSM Market Sales and Growth Rate (2015-2020)
Figure India ITSM Market Sales and Growth Rate (2015-2020)
Figure South America ITSM Market Sales and Growth Rate (2015-2020)
Figure South America ITSM Market Revenue and Growth Rate (2015-2020)
Figure South America ITSM Market Forecast Sales (2020-2025)
Figure South America ITSM Market Forecast Revenue ($) (2020-2025)
Figure Brazil ITSM Market Sales and Growth Rate (2015-2020)
Figure Argentina ITSM Market Sales and Growth Rate (2015-2020)
Figure Columbia ITSM Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa ITSM Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa ITSM Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa ITSM Market Forecast Sales (2020-2025)
Figure Middle East and Africa ITSM Market Forecast Revenue ($) (2020-2025)
Figure UAE ITSM Market Sales and Growth Rate (2015-2020)
Figure Egypt ITSM Market Sales and Growth Rate (2015-2020)
Figure South Africa ITSM Market Sales and Growth Rate (2015-2020)


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