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Global Customer Information System by Component (Solutions and Services), by Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), By Service (Legacy extension consulting service, Customer Information System implementation service, Support service) by Deployment Type (Cloud, On-premises), and Regional Forecasts 2021-2027

June 2021 | 200 pages | ID: G501CE252D92EN
Bizwit Research & Consulting LLP

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Global Customer Information System Market is valued approximately at USD 1.10 Billion in 2020 and is anticipated to grow with a healthy growth rate of more than 11.9% over the forecast period 2021-2027. Customer information system or CIS is a system used by the organizations to manage the customer information efficiently. It includes all the rating, billing and invoice generation for a corporation’s offerings. It includes user-defined fields and helps in services such as water, gas, and electricity utility billing using the CIS software. The growing government initiatives for smart city has also propelled the growth of the market. Governments are adopting the use of CIS to analyze and study behavior of the consumer and correlate this data with changing preference. For instance: - The US government is expected to invest 41 trillion in the smart cities project to develop the regions infrastructure with the help of emerging technologies, which will further boost the market.. But this system includes information of the customers which increases the risk of data breach and data security. The installation of CIS requires high initial investment and has complex infrastructure which makes adopting it a little difficult. The growth of the CIS is rising with increasing demand of digital trends and changing customer behavior which are driving the need of the market. Recent developments in IoT has improved the way that provides billing information with greater clarity, boosting customer confidence and will help in creating new opportunities for the market in the forecasted period.

The key regions such as Asia Pacific, North America, Europe, Latin America, and Rest of the World are considered for the regional analysis of global Customer Information System market. Europe holds a significant share in the global customer information system market having 25% share in 2019. This is because of rapid industrial development in IoT based billing technologies and growing market demand for smart utility meters. North America is expected to hold the largest market share. The North American countries have been implementing CIS in energy, government initiatives and grid modernizations projects.
Major market player included in this report are

Advanced Utility Systems
Agility CIS, Inc.
ATS, Inc.
IBM Corporation
Indra
Northstar Utilities
Open International
Oracle Corporation
SAP SE
Wipro Limited.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:
Solutions
Services
By Service:
Legacy extension consulting service
Customer Information System implementation service
Support service
By Application:
Water and wastewater management
Electricity and power management
Utility gas management
By Deployment Type:
Cloud
On-premises


By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE

Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019
Base year – 2020
Forecast period – 2021 to 2027.

Target Audience of the Global Customer Information System Marketl in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
CHAPTER 1. EXECUTIVE SUMMARY

1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
  1.2.1. Customer Information System Market , by Region, 2019-2027 (USD Billion)
  1.2.2. Customer Information System Market , by Component , 2019-2027 (USD Billion)
  1.2.3. Customer Information System Market , by Service , 2019-2027 (USD Billion)
  1.2.4. Customer Information System Market , by Application, 2019-2027 (USD Billion)
  1.2.5. Customer Information System Market , by Deployment Type, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption

CHAPTER 2. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET DEFINITION AND SCOPE

2.1. Objective of the Study
2.2. Market Definition & Scope
  2.2.1. Scope of the Study
  2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates

CHAPTER 3. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET DYNAMICS

3.1. Customer Information System Market Impact Analysis (2019-2027)
  3.1.1. Market Drivers
    3.1.1.1. Growing government initiatives
    3.1.1.2. Better understanding of customers behaviour
  3.1.2. Market Restraint
    3.1.2.1. Data breach and security risks
    3.1.2.2. High initial investment and complex infrastructure
  3.1.3. Market Opportunities
    3.1.3.1. Technological developments such as IoT

CHAPTER 4. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET INDUSTRY ANALYSIS

4.1. Porter’s 5 Force Model
  4.1.1. Bargaining Power of Suppliers
  4.1.2. Bargaining Power of Buyers
  4.1.3. Threat of New Entrants
  4.1.4. Threat of Substitutes
  4.1.5. Competitive Rivalry
  4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)
4.2. PEST Analysis
  4.2.1. Political
  4.2.2. Economical
  4.2.3. Social
  4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion

CHAPTER 5. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET, BY COMPONENT

5.1. Market Snapshot
5.2. Global Customer Information System Market by Component , Performance - Potential Analysis
5.3. Global Customer Information System Market Estimates & Forecasts by Component 2018-2027 (USD Billion)
5.4. Customer Information System Market , Sub Segment Analysis
  5.4.1. Solutions
  5.4.2. Services

CHAPTER 6. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE

a. Market Snapshot
6.1. Global Customer Information System Market by Service, Performance - Potential Analysis
6.2. Global Customer Information System Market Estimates & Forecasts by Service 2018-2027 (USD Billion)
6.3. Customer Information System Market , Sub Segment Analysis
  6.3.1. Legacy extension consulting service
  6.3.2. Customer Information System implementation service
  6.3.3. Support service

CHAPTER 7. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION

b. Market Snapshot
7.1. Global Customer Information System Market by Application, Performance - Potential Analysis
7.2. Global Customer Information System Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
7.3. Customer Information System Market , Sub Segment Analysis
  7.3.1. Water and wastewater management
  7.3.2. Electricity and power management
  7.3.3. Utility gas management

CHAPTER 8. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT TYPE

c. Market Snapshot
8.1. Global Customer Information System Market by Deployment Type, Performance - Potential Analysis
8.2. Global Customer Information System Market Estimates & Forecasts by Deployment Type 2018-2027 (USD Billion)
8.3. Customer Information System Market , Sub Segment Analysis
  8.3.1. Cloud
  8.3.2. On-premises

CHAPTER 9. GLOBAL CUSTOMER INFORMATION SYSTEM MARKET, REGIONAL ANALYSIS

9.1. Customer Information System Market , Regional Market Snapshot
9.2. North America Customer Information System Market
  9.2.1. U.S. Customer Information System Market
    9.2.1.1. Component breakdown estimates & forecasts, 2018-2027
    9.2.1.2. Service breakdown estimates & forecasts, 2018-2027
    9.2.1.3. Application breakdown estimates & forecasts, 2018-2027
    9.2.1.4. Deployment Type breakdown estimates & forecasts, 2018-2027
  9.2.2. Canada Customer Information System Market
9.3. Europe Customer Information System Market Snapshot
  9.3.1. U.K. Customer Information System Market
  9.3.2. Germany Customer Information System Market
  9.3.3. France Customer Information System Market
  9.3.4. Spain Customer Information System Market
  9.3.5. Italy Customer Information System Market
  9.3.6. Rest of Europe Customer Information System Market
9.4. Asia-Pacific Customer Information System Market Snapshot
  9.4.1. China Customer Information System Market
  9.4.2. India Customer Information System Market
  9.4.3. Japan Customer Information System Market
  9.4.4. Australia Customer Information System Market
  9.4.5. South Korea Customer Information System Market
  9.4.6. Rest of Asia Pacific Customer Information System Market
9.5. Latin America Customer Information System Market Snapshot
  9.5.1. Brazil Customer Information System Market
  9.5.2. Mexico Customer Information System Market
9.6. Rest of The World Customer Information System Market

CHAPTER 10. COMPETITIVE INTELLIGENCE

10.1. Top Market Strategies
10.2. Company Profiles
  10.2.1. Advanced Utility Systems
    10.2.1.1. Key Information
    10.2.1.2. Overview
    10.2.1.3. Financial (Subject to Data Availability)
    10.2.1.4. Product Summary
    10.2.1.5. Recent Developments
  10.2.2. Agility CIS, Inc.
  10.2.3. ATS, Inc.
  10.2.4. IBM Corporation
  10.2.5. Indra
  10.2.6. Northstar Utilities
  10.2.7. Open International
  10.2.8. Oracle Corporation
  10.2.9. SAP SE
  10.2.10. Wipro Limited.

CHAPTER 11. RESEARCH PROCESS

11.1. Research Process
  11.1.1. Data Mining
  11.1.2. Analysis
  11.1.3. Market Estimation
  11.1.4. Validation
  11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption

LIST OF TABLES

TABLE 2. Global Customer Information System Market , report scope
TABLE 3. Global Customer Information System Market estimates & forecasts by region 2018-2027 (USD Billion)
TABLE 4. Global Customer Information System Market estimates & forecasts by Component 2018-2027 (USD Billion)
TABLE 5. Global Customer Information System Market estimates & forecasts by Service 2018-2027 (USD Billion)
TABLE 6. Global Customer Information System Market estimates & forecasts by Application 2018-2027 (USD Billion)
TABLE 7. Global Customer Information System Market estimates & forecasts by Deployment Type 2018-2027 (USD Billion)
TABLE 8. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 9. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 10. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 11. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 12. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 13. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 14. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 15. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 16. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 17. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 18. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 19. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 20. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 21. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 22. Global Customer Information System Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 23. Global Customer Information System Market by region, estimates & forecasts, 2018-2027 (USD Billion)
TABLE 24. U.S. Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 25. U.S. Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 26. U.S. Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 27. Canada Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 28. Canada Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 29. Canada Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 30. UK Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 31. UK Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 32. UK Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 33. Germany Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 34. Germany Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 35. Germany Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 36. France Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 37. France Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 38. France Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 39. Spain Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 40. Spain Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 41. Spain Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 42. Italy Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 43. Italy Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 44. Italy Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 45. ROE Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 46. ROE Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 47. ROE Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 48. China Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 49. China Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 50. China Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 51. India Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 52. India Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 53. India Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 54. Japan Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 55. Japan Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 56. Japan Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 57. Australia Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 58. Australia Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 59. Australia Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 60. South Korea Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 61. South Korea Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 62. South Korea Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 63. ROPAC Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 64. ROPAC Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 65. ROPAC Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 66. Brazil Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 67. Brazil Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 68. Brazil Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 69. Mexico Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 70. Mexico Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 71. Mexico Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 72. ROLA Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 73. ROLA Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 74. ROLA Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 75. ROW Customer Information System Market estimates & forecasts, 2018-2027 (USD Billion)
TABLE 76. ROW Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 77. ROW Customer Information System Market estimates & forecasts by segment 2018-2027 (USD Billion)
TABLE 78. List of secondary sources used in the study of global Customer Information System Market .
TABLE 79. List of primary sources used in the study of global Customer Information System Market .
TABLE 80. Years considered for the study.
TABLE 81. Exchange rates considered.

LIST OF FIGURES

FIG 1. Global Customer Information System Market , research methodology
FIG 2. Global Customer Information System Market , market estimation techniques
FIG 3. Global market size estimates & forecast methods
FIG 4. Global Customer Information System Market , key trends 2020
FIG 5. Global Customer Information System Market , growth prospects 2021-2027
FIG 6. Global Customer Information System Market , porters 5 force model
FIG 7. Global Customer Information System Market , pest analysis
FIG 8. Global Customer Information System Market , value chain analysis
FIG 9. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 10. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 11. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 12. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 13. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 14. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 15. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 16. Global Customer Information System Market by segment, 2018 & 2027 (USD Billion)
FIG 17. Global Customer Information System Market , regional snapshot 2018 & 2027
FIG 18. North America Customer Information System Market 2018 & 2027 (USD Billion)
FIG 19. Europe Customer Information System Market 2018 & 2027 (USD Billion)
FIG 20. Asia-Pacific Customer Information System Market 2018 & 2027 (USD Billion)
FIG 21. Latin America Customer Information System Market 2018 & 2027 (USD Billion)
FIG 22. Global Customer Information System Market , company market share analysis (2020)


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