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Global Contact Center Outsourcing Market Report 2020

May 2020 | 118 pages | ID: G617EE25094EN
BisReport Information Consulting CO., Ltd

US$ 2,350.00

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With the slowdown in world economic growth, the Contact Center Outsourcing industry has also suffered a certain impact, but still maintained a relatively optimistic growth, the past four years, Contact Center Outsourcing market size to maintain the average annual growth rate of 2.45% from 45100 million $ in 2014 to 48500 million $ in 2019, BisReport analysts believe that in the next few years, Contact Center Outsourcing market size will be further expanded, we expect that by 2024, The market size of the Contact Center Outsourcing will reach 52700 million $.

This Report covers the Major Players’ data, including: shipment, revenue, gross profit, interview record, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows a regional development status, including market size.

Besides, the report also covers segment data, including: type segment, industry segment, channel segment etc. cover different segment market size. Also cover different industries clients’ information, which is very important for the Major Players. If you need more information, please contact BisReport

Section 1: Free——Definition

Section (2 3): 1200 USD——Major Player Detail
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix

Section 4: 900 USD——Region Segmentation
North America Country (United States, Canada)
South America
Asia Country (China, Japan, India, Korea)
Europe Country (Germany, UK, France, Italy)
Other Country (Middle East, Africa, GCC)

Section (5 6 7): 500 USD——
Type Segmentation (Contact Center Outsourcing, , , , )
Industry Segmentation (Telecommunication, Banking, Financial Services and Insurance (BFSI) , Government and Public Sector, Healthcare and Life Sciences, Retail and Consumer Goods)
Channel (Direct Sales, Distributor) Segmentation

Section 8: 400 USD——Trend (2019-2024)

Section 9: 300 USD—— Type Detail

Section 10: 700 USD——Downstream Consumer

Section 11: 200 USD——Cost Structure

Section 12: 500 USD——Conclusion



SECTION 1 CONTACT CENTER OUTSOURCING DEFINITION

SECTION 2 GLOBAL CONTACT CENTER OUTSOURCING MARKET MAJOR PLAYER SHARE AND MARKET OVERVIEW

2.1 Global Major Player Contact Center Outsourcing Business Revenue
2.2 Global Contact Center Outsourcing Market Overview
2.3 COVID-19 Impact on Contact Center Outsourcing Industry

SECTION 3 MAJOR PLAYER CONTACT CENTER OUTSOURCING BUSINESS INTRODUCTION

3.1 Teleperformance Contact Center Outsourcing Business Introduction
  3.1.1 Teleperformance Contact Center Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
  3.1.2 Teleperformance Contact Center Outsourcing Business Distribution by Region
  3.1.3 Teleperformance Interview Record
  3.1.4 Teleperformance Contact Center Outsourcing Business Profile
  3.1.5 Teleperformance Contact Center Outsourcing Specification
3.2 Convergys (Stream) Contact Center Outsourcing Business Introduction
  3.2.1 Convergys (Stream) Contact Center Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
  3.2.2 Convergys (Stream) Contact Center Outsourcing Business Distribution by Region
  3.2.3 Interview Record
  3.2.4 Convergys (Stream) Contact Center Outsourcing Business Overview
  3.2.5 Convergys (Stream) Contact Center Outsourcing Specification
3.3 Sykes Enterprises Inc. Contact Center Outsourcing Business Introduction
  3.3.1 Sykes Enterprises Inc. Contact Center Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
  3.3.2 Sykes Enterprises Inc. Contact Center Outsourcing Business Distribution by Region
  3.3.3 Interview Record
  3.3.4 Sykes Enterprises Inc. Contact Center Outsourcing Business Overview
  3.3.5 Sykes Enterprises Inc. Contact Center Outsourcing Specification
3.4 Transcom Contact Center Outsourcing Business Introduction
3.5 Atento Contact Center Outsourcing Business Introduction
3.6 Arvato Contact Center Outsourcing Business Introduction

SECTION 4 GLOBAL CONTACT CENTER OUTSOURCING MARKET SEGMENTATION (REGION LEVEL)

4.1 North America Country
  4.1.1 United States Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.1.2 Canada Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
4.2 South America Country
  4.2.1 South America Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
4.3 Asia Country
  4.3.1 China Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.3.2 Japan Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.3.3 India Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.3.4 Korea Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
4.4 Europe Country
  4.4.1 Germany Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.4.2 UK Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.4.3 France Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.4.4 Italy Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.4.5 Europe Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
4.5 Other Country and Region
  4.5.1 Middle East Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.5.2 Africa Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
  4.5.3 GCC Contact Center Outsourcing Market Size and Market Segmentation (Industry Level) 2014-2019
4.6 Global Contact Center Outsourcing Market Segmentation (Region Level) Analysis 2014-2019
4.7 Global Contact Center Outsourcing Market Segmentation (Region Level) Analysis

SECTION 5 GLOBAL CONTACT CENTER OUTSOURCING MARKET SEGMENTATION (TYPE LEVEL)

5.1 Global Contact Center Outsourcing Market Segmentation (Type Level) Market Size 2014-2019
5.2 Different Contact Center Outsourcing Market Segmentation (Type Level) Market Size Growth Rate 2014-2019
5.3 Global Contact Center Outsourcing Market Segmentation (Type Level) Analysis

SECTION 6 GLOBAL CONTACT CENTER OUTSOURCING MARKET SEGMENTATION (INDUSTRY LEVEL)

6.1 Global Contact Center Outsourcing Market Segmentation (Industry Level) Market Size 2014-2019
6.2 Different Industry Trend 2014-2019
6.3 Global Contact Center Outsourcing Market Segmentation (Industry Level) Analysis

SECTION 7 GLOBAL CONTACT CENTER OUTSOURCING MARKET SEGMENTATION (CHANNEL LEVEL)

7.1 Global Contact Center Outsourcing Market Segmentation (Channel Level) Market Size and Share 2014-2019
7.2 Global Contact Center Outsourcing Market Segmentation (Channel Level) Analysis

SECTION 8 CONTACT CENTER OUTSOURCING MARKET FORECAST 2019-2024

8.1 Contact Center Outsourcing Segmentation Market Forecast (Region Level)
8.2 Contact Center Outsourcing Segmentation Market Forecast (Type Level)
8.3 Contact Center Outsourcing Segmentation Market Forecast (Industry Level)
8.4 Contact Center Outsourcing Segmentation Market Forecast (Channel Level)

SECTION 9 CONTACT CENTER OUTSOURCING SEGMENTATION TYPE

9.1 Contact Center Outsourcing Introduction
9.2 Introduction
9.3 Introduction
9.4 Introduction
9.5 Introduction

SECTION 10 CONTACT CENTER OUTSOURCING SEGMENTATION INDUSTRY

10.1 Telecommunication Clients
10.2 Banking, Financial Services and Insurance (BFSI) Clients
10.3 Government and Public Sector Clients
10.4 Healthcare and Life Sciences Clients
10.5 Retail and Consumer Goods Clients

SECTION 11 CONTACT CENTER OUTSOURCING COST ANALYSIS

11.1 Technology Cost Analysis
11.2 Labor Cost Analysis
11.3 Cost Overview

SECTION 12 CONCLUSION

CHART AND FIGURE

Figure Contact Center Outsourcing from Teleperformance
Chart 2014-2019 Global Major Player Contact Center Outsourcing Business Revenue (Million USD)
Chart 2014-2019 Global Major Player Contact Center Outsourcing Business Revenue Share
Chart Teleperformance Contact Center Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
Chart Teleperformance Contact Center Outsourcing Business Distribution
Chart Teleperformance Interview Record (Partly)
Figure Teleperformance Contact Center Outsourcing Picture
Chart Teleperformance Contact Center Outsourcing Business Profile
Table Teleperformance Contact Center Outsourcing Specification
Chart Convergys (Stream) Contact Center Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
Chart Convergys (Stream) Contact Center Outsourcing Business Distribution
Chart Convergys (Stream) Interview Record (Partly)
Figure Convergys (Stream) Contact Center Outsourcing Picture
Chart Convergys (Stream) Contact Center Outsourcing Business Overview
Table Convergys (Stream) Contact Center Outsourcing Specification
Chart Sykes Enterprises Inc. Contact Center Outsourcing Revenue, Growth Rate and Gross profit 2014-2019
Chart Sykes Enterprises Inc. Contact Center Outsourcing Business Distribution
Chart Sykes Enterprises Inc. Interview Record (Partly)
Figure Sykes Enterprises Inc. Contact Center Outsourcing Picture
Chart Sykes Enterprises Inc. Contact Center Outsourcing Business Overview
Table Sykes Enterprises Inc. Contact Center Outsourcing Specification
Chart United States Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart United States Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Canada Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Canada Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart South America Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart South America Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart China Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart China Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Japan Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Japan Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart India Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart India Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Korea Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Korea Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Germany Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Germany Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart UK Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart UK Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart France Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart France Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Italy Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Italy Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Europe Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Europe Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Middle East Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Middle East Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Africa Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart Africa Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart GCC Contact Center Outsourcing Market Size (Million $) and Growth Rate 2014-2019
Chart GCC Contact Center Outsourcing Market Segmentation (Industry Level) 2014-2019
Chart Global Contact Center Outsourcing Market Segmentation (Region Level) Market size 2014-2019
Chart Contact Center Outsourcing Market Segmentation (Type Level) Market Size (Million $) 2014-2019
Chart Different Contact Center Outsourcing Market Segmentation (Type Level) Market Size Growth Rate 2014-2019
Chart Contact Center Outsourcing Market Segmentation (Industry Level) Market Size (Million $) 2014-2019
Chart Contact Center Outsourcing Market Segmentation (Industry Level) Market Size (Value) Growth Rate 2014-2019
Chart Global Contact Center Outsourcing Market Segmentation (Channel Level) Sales Value 2014-2019
Chart Global Contact Center Outsourcing Market Segmentation (Channel Level) Share 2014-2019
Chart Contact Center Outsourcing Segmentation Market Forecast (Region Level) Market Size 2019-2024
Chart Contact Center Outsourcing Segmentation Market Forecast (Type Level) Market Size 2019-2024
Chart Contact Center Outsourcing Segmentation Market Forecast (Industry Level) Market Size 2019-2024
Chart Contact Center Outsourcing Segmentation Market Forecast (Channel Level) Market Size 2019-2024
Chart Contact Center Outsourcing Figure
Chart Contact Center Outsourcing Advantage and Disadvantage Comparison
Chart Figure
Chart Advantage and Disadvantage Comparison
Chart Figure
Chart Advantage and Disadvantage Comparison
Chart Figure
Chart Advantage and Disadvantage Comparison
Chart Figure
Chart Advantage and Disadvantage Comparison
Chart Telecommunication Clients
Chart Banking, Financial Services and Insurance (BFSI) Clients
Chart Government and Public Sector Clients
Chart Healthcare and Life Sciences Clients
Chart Retail and Consumer Goods Clients


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