Field Service Management Market by Offering (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size, Vertical (Manufacturing, Transportation & Logistics, Construction & Real Estate) and Region - Global Forecast to 2028
The FSM market is expected to grow from USD 4.0 billion in 2023 to USD 7.3 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period. The need to enhance customer satisfaction by providing clients with real-time updates on project progress, scheduling appointments for inspections or repairs, and promptly addressing any issues or concerns is expected to drive the adoption of FSM solutions.
“As per deployment mode, the cloud segment is expected to grow at a higher CAGR during the forecast period. “
The cloud deployment model involves hosting software applications and services on remote servers accessible via the internet, eliminating the need for on-premises infrastructure. In the FSM context, cloud deployment is a significant driver due to its inherent advantages. Cloud-based FSM solutions offer unparalleled accessibility, allowing field technicians to access critical information and tools from anywhere, fostering real-time collaboration and decision-making. Moreover, cloud deployment reduces the total cost of ownership by eliminating upfront hardware investments and offering subscription-based pricing models, making FSM solutions more affordable and scalable for organizations of all sizes. Cloud-based FSM solutions also streamline software updates and maintenance, ensuring that organizations always have access to the latest features and improvements without the burden of manual upgrades. Overall, the cloud deployment model revolutionizes the FSM market by providing flexibility, accessibility, scalability, and cost-effectiveness to field service operations, driving efficiency and innovation in the industry.
“As per organization size, large enterprises to hold largest market share in 2023.“
Large enterprises dominate the field service management (FSM) market, driven by their extensive adoption of FSM software due to substantial workforces and complex field operations. These solutions empower large enterprises by streamlining communication across various departments and field technicians, reducing time spent on logistical tasks and enhancing client service. FSM software assists in managing service contracts with customers, vendors, and partners, optimizing warranty costs, forecasting accuracy, and managing inventory to drive profitability. Moreover, FSM enables large enterprises to analyze customer interactions throughout the lifecycle, enhancing overall organizational performance by improving efficiency in various field processes. Among the vendors providing FSM services, FSM Grid offers an intelligent platform that automates scheduling, work orders, routing, and more, integrating AI-driven technology and IoT devices to predict failures and optimize field service operations seamlessly.
“As per region, Europe will witness the second-largest market share during the forecast period.”
The European FSM market is thriving, buoyed by increasing demands for operational efficiency, heightened customer expectations, and the integration of emerging technologies, such as IoT, AI, and machine learning. Businesses across various sectors, such as manufacturing, transportation, construction, and utilities, embrace FSM solutions to optimize scheduling, enhance customer experiences, and address sustainability concerns. Key trends include a mobile-first approach for technicians, integration with CRM and ERP systems, CRM and ERP systems integration, and the growing adoption of AI and ML for predictive analytics. Despite challenges such as data security, system integration complexities, and a shortage of skilled technicians, the European FSM market presents lucrative opportunities for vendors and users. The focus on efficiency, customer satisfaction, and sustainability will continue to propel market growth and foster regional innovation.
The breakup of the profiles of the primary participants is below:
Note: The rest of the World consists of the Middle East & Africa, and Latin America
Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies’ revenue ranges from USD 10 million to USD 100 million; and tier 3 companies’ revenue is less than 10 million
Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis
Some of the significant vendors offering FSM solutions and services across the globe include Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), MHelpesk (US), Skedulo (US), Service Fusion (US), Husky Intelligence (UK), Field Pulse (US), Workiz (US), and Nomadia(France).
Research coverage:
The market study covers the FSM market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as offering, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Reasons to buy this report:
The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
“As per deployment mode, the cloud segment is expected to grow at a higher CAGR during the forecast period. “
The cloud deployment model involves hosting software applications and services on remote servers accessible via the internet, eliminating the need for on-premises infrastructure. In the FSM context, cloud deployment is a significant driver due to its inherent advantages. Cloud-based FSM solutions offer unparalleled accessibility, allowing field technicians to access critical information and tools from anywhere, fostering real-time collaboration and decision-making. Moreover, cloud deployment reduces the total cost of ownership by eliminating upfront hardware investments and offering subscription-based pricing models, making FSM solutions more affordable and scalable for organizations of all sizes. Cloud-based FSM solutions also streamline software updates and maintenance, ensuring that organizations always have access to the latest features and improvements without the burden of manual upgrades. Overall, the cloud deployment model revolutionizes the FSM market by providing flexibility, accessibility, scalability, and cost-effectiveness to field service operations, driving efficiency and innovation in the industry.
“As per organization size, large enterprises to hold largest market share in 2023.“
Large enterprises dominate the field service management (FSM) market, driven by their extensive adoption of FSM software due to substantial workforces and complex field operations. These solutions empower large enterprises by streamlining communication across various departments and field technicians, reducing time spent on logistical tasks and enhancing client service. FSM software assists in managing service contracts with customers, vendors, and partners, optimizing warranty costs, forecasting accuracy, and managing inventory to drive profitability. Moreover, FSM enables large enterprises to analyze customer interactions throughout the lifecycle, enhancing overall organizational performance by improving efficiency in various field processes. Among the vendors providing FSM services, FSM Grid offers an intelligent platform that automates scheduling, work orders, routing, and more, integrating AI-driven technology and IoT devices to predict failures and optimize field service operations seamlessly.
“As per region, Europe will witness the second-largest market share during the forecast period.”
The European FSM market is thriving, buoyed by increasing demands for operational efficiency, heightened customer expectations, and the integration of emerging technologies, such as IoT, AI, and machine learning. Businesses across various sectors, such as manufacturing, transportation, construction, and utilities, embrace FSM solutions to optimize scheduling, enhance customer experiences, and address sustainability concerns. Key trends include a mobile-first approach for technicians, integration with CRM and ERP systems, CRM and ERP systems integration, and the growing adoption of AI and ML for predictive analytics. Despite challenges such as data security, system integration complexities, and a shortage of skilled technicians, the European FSM market presents lucrative opportunities for vendors and users. The focus on efficiency, customer satisfaction, and sustainability will continue to propel market growth and foster regional innovation.
The breakup of the profiles of the primary participants is below:
- By Company: Tier I: 46%, Tier II: 16%, and Tier III: 38%
- By Designation: C-Level Executives: 32%, Director Level: 42%, and Others: 26%
- By Region: North America: 40%, Europe: 33%, Asia Pacific: 17%, Rest of World: 10%
Note: The rest of the World consists of the Middle East & Africa, and Latin America
Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies’ revenue ranges from USD 10 million to USD 100 million; and tier 3 companies’ revenue is less than 10 million
Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis
Some of the significant vendors offering FSM solutions and services across the globe include Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), MHelpesk (US), Skedulo (US), Service Fusion (US), Husky Intelligence (UK), Field Pulse (US), Workiz (US), and Nomadia(France).
Research coverage:
The market study covers the FSM market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as offering, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Reasons to buy this report:
The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of critical drivers (increase in adoption of digitalization and automation in field service industry, rising adoption of mobile-based FSM solutions, need for increased visibility to enhance customer experience, growing adoption of SaaS-based FSM solutions among SMEs, increasing need for managing workforce efficiency), restraints (security concerns of organizations related to data confidentiality), opportunities (advancements in IoT and predictive analytics, need for AI integration to improve service delivery and personalize experience, remote AR assistance for onsite support), and challenges (ensuring workers’ safety and minimizing liability, need for resource management) influencing the growth of the FSM market.
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the FSM market.
- Market Development: Comprehensive information about lucrative markets – the report analyses the FSM market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the FSM market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), among others in the FSM market.
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 STUDY SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
TABLE 1 USD EXCHANGE RATES, 2018–2022
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.7.1 RECESSION IMPACT
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary interviews
FIGURE 2 BREAKUP OF PRIMARY SOURCES, BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key industry insights
FIGURE 3 KEY INDUSTRY INSIGHTS
2.2 MARKET SIZE ESTIMATION
FIGURE 4 FIELD SERVICE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.2.1 TOP-DOWN APPROACH
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
2.2.2 BOTTOM-UP APPROACH
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: RESEARCH FLOW
2.2.3 MARKET SIZE ESTIMATION APPROACHES
FIGURE 8 SUPPLY-SIDE ANALYSIS: ESTIMATION STEPS AND CORRESPONDING SOURCES INVOLVED
FIGURE 9 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE FROM VENDORS OF FIELD MANAGEMENT SERVICES AND SOLUTIONS
FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF VENDORS
FIGURE 11 FIELD SERVICE MANAGEMENT MARKET: DEMAND-SIDE APPROACH
2.3 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.4 DATA TRIANGULATION
FIGURE 12 FIELD SERVICE MANAGEMENT MARKET: DATA TRIANGULATION
2.5 IMPACT OF RECESSION ON FIELD SERVICE MANAGEMENT MARKET
2.6 RESEARCH ASSUMPTIONS
2.7 LIMITATIONS AND RISK ASSESSMENT
3 EXECUTIVE SUMMARY
TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y %)
TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y %)
FIGURE 13 GLOBAL FIELD SERVICE MANAGEMENT MARKET TO WITNESS SIGNIFICANT GROWTH BY 2028
FIGURE 14 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 15 SEGMENTS WITH SIGNIFICANT GROWTH RATE IN FIELD SERVICE MANAGEMENT MARKET
4 PREMIUM INSIGHTS
4.1 GROWTH OPPORTUNITIES FOR PLAYERS IN FIELD SERVICE MANAGEMENT MARKET
FIGURE 16 GROWING EMPHASIS ON PREVENTIVE MAINTENANCE TO MINIMIZE EQUIPMENT DOWNTIME, EXTEND ASSET LIFECYCLE, AND REDUCE MAINTENANCE COSTS TO DRIVE MARKET
4.2 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING
FIGURE 17 FIELD SERVICE MANAGEMENT SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
4.3 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE
FIGURE 18 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
4.4 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
FIGURE 19 LARGE ENTERPRISES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD
4.5 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL
FIGURE 20 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2028
4.6 FIELD SERVICE MANAGEMENT MARKET: REGIONAL SCENARIO
FIGURE 21 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENT IN NEXT FIVE YEARS
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 22 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Increasing adoption of digitalization and automation in field service industry
FIGURE 23 COMMUNICATION CHANNELS USED BY SERVICE ORGANIZATIONS
5.2.1.2 Rising adoption of mobile-based FSM solutions
FIGURE 24 IMPACT OF MOBILITY ON FIELD WORKERS
5.2.1.3 Need for increased visibility to enhance customer experience
FIGURE 25 TOP BENEFITS OF USING FSM SOLUTIONS
5.2.1.4 Growing adoption of SaaS-based FSM solutions among SMEs
5.2.1.5 Increasing need to manage workforce efficiency
5.2.2 RESTRAINTS
5.2.2.1 Security concerns among organizations related to data confidentiality
5.2.3 OPPORTUNITIES
5.2.3.1 Advancements in IoT and predictive analytics
5.2.3.2 Need for AI integration to improve service delivery and personalized experience
5.2.3.3 Remote AR assistance for on-site support
5.2.4 CHALLENGES
5.2.4.1 Hurdles related to workers’ safety and minimizing liability
5.2.4.2 Need for resource management
5.3 CASE STUDY ANALYSIS
5.3.1 CASE STUDY 1: PILLER BLOWERS & COMPRESSORS ACHIEVED ENHANCED EFFICIENCY USING SAP FIELD SERVICE MANAGEMENT MOBILE APP
5.3.2 CASE STUDY 2: SERVICEMAX FIELD SERVICE MANAGEMENT STREAMLINED ALCON’S FIELD SERVICES TO DELIVER HIGHEST LEVEL OF SERVICE
5.3.3 CASE STUDY 3: SERVICEPOWER HELPED CASTELAN GROUP IMPROVE CUSTOMER EXPERIENCE AND ACHIEVE SHORTER TURNAROUND TIMES
5.3.4 CASE STUDY 4: COMARCH FIELD SERVICE MANAGEMENT SOFTWARE BOOSTED MEDICAIR’S CLIENT RELATIONSHIPS
5.3.5 CASE STUDY 5: ZINIER HELPED BLACK & VEATCH IMPROVE PRODUCTIVITY AND INCREASE COMPLETION RATES
5.4 SUPPLY CHAIN ANALYSIS
FIGURE 26 FIELD SERVICE MANAGEMENT MARKET: SUPPLY CHAIN ANALYSIS
5.5 ECOSYSTEM ANALYSIS
FIGURE 27 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM ANALYSIS
TABLE 5 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM
5.6 TECHNOLOGY ANALYSIS
5.6.1 KEY TECHNOLOGIES
5.6.1.1 Cloud
5.6.1.2 IoT
5.6.2 COMPLEMENTARY TECHNOLOGIES
5.6.2.1 AI/ML
5.6.2.2 Cybersecurity
5.6.3 ADJACENT TECHNOLOGIES
5.6.3.1 AR applications
5.6.3.2 Communication tools
5.7 PRICING ANALYSIS
5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY OFFERING
TABLE 6 AVERAGE SELLING PRICE TREND, BY ORGANIZATION SIZE`
5.7.2 INDICATIVE PRICING ANALYSIS, BY SOLUTION
TABLE 7 INDICATIVE PRICING ANALYSIS, BY SOLUTION
5.8 PATENT ANALYSIS
FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013–2023
FIGURE 29 TOP FIVE PATENT OWNERS (GLOBAL)
TABLE 8 TOP 10 PATENT APPLICANTS (US)
5.9 PORTER’S FIVE FORCES ANALYSIS
FIGURE 30 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
TABLE 9 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
5.9.1 THREAT OF NEW ENTRANTS
5.9.2 THREAT OF SUBSTITUTES
5.9.3 BARGAINING POWER OF BUYERS
5.9.4 BARGAINING POWER OF SUPPLIERS
5.9.5 INTENSITY OF COMPETITIVE RIVALRY
5.10 REGULATORY LANDSCAPE
5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 13 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.10.2 REGULATIONS, BY REGION
5.10.2.1 North America
5.10.2.2 Europe
5.10.2.3 Asia Pacific
5.10.2.4 Middle East & Africa
5.10.2.5 Latin America
5.11 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 31 FIELD SERVICE MANAGEMENT MARKET: TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
5.12.2 BUYING CRITERIA
FIGURE 33 KEY BUYING CRITERIA FOR KEY VERTICALS
TABLE 15 KEY BUYING CRITERIA FOR KEY VERTICALS
5.13 BUSINESS MODEL ANALYSIS
FIGURE 34 FIELD SERVICE MANAGEMENT MARKET: BUSINESS MODELS
5.13.1 SUBSCRIPTION-BASED MODEL
5.13.2 LICENSE-BASED MODEL
5.13.3 FREEMIUM MODEL
5.14 KEY CONFERENCES AND EVENTS
TABLE 16 FIELD SERVICE MANAGEMENT MARKET: LIST OF KEY CONFERENCES AND EVENTS, 2024–2025
5.15 INVESTMENT AND FUNDING SCENARIO
FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR FSM COMPANIES
6 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING
6.1 INTRODUCTION
FIGURE 36 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
6.1.1 OFFERINGS: FIELD SERVICE MANAGEMENT MARKET DRIVERS
TABLE 17 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 18 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
FIGURE 37 WORK ORDER MANAGEMENT SEGMENT TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD
6.2 SOLUTIONS
6.2.1 NEED FOR ENHANCING OPERATIONAL EFFICIENCY TO PROPEL ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS
TABLE 19 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 20 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
6.2.2 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION
TABLE 21 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 22 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.2.1 Scheduling, dispatch, and route optimization modules
6.2.2.1.1 Dynamic scheduling
6.2.2.1.2 Real-time dispatching
6.2.2.1.3 Automated route optimization
6.2.3 WORK ORDER MANAGEMENT
TABLE 23 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 24 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.3.1 Work order management modules
6.2.3.1.1 Work order creation
6.2.3.1.2 Assignment & tracking
6.2.3.1.3 Job status updates
6.2.4 CUSTOMER MANAGEMENT
TABLE 25 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 26 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.4.1 Customer management modules
6.2.4.1.1 CRM
6.2.4.1.2 Knowledge base & documentation
6.2.4.1.3 Billing & invoicing
6.2.5 REPORTING & ANALYTICS
TABLE 27 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 28 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.5.1 Reporting & analytic modules
6.2.5.1.1 KPI reporting & performance insights
6.2.5.1.2 Workforce analytics
6.2.6 INVENTORY MANAGEMENT
TABLE 29 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 30 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.6.1 Inventory management modules
6.2.6.1.1 Spare parts tracking
6.2.6.1.2 Equipment management
6.2.6.1.3 Stock level monitoring
6.2.7 SERVICE CONTRACT MANAGEMENT
TABLE 31 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 32 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.7.1 Service contract management modules
6.2.7.1.1 Contract creation & configuration
6.2.7.1.2 Contract lifecycle management
6.2.7.1.3 Contract & SLA management
6.2.8 OTHER SOLUTIONS
TABLE 33 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 34 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3 SERVICES
6.3.1 FIELD SERVICE MANAGEMENT SERVICES ENABLE CONTINOUS BUSINESS IMPROVEMENT
FIGURE 38 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 35 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 36 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
6.3.2 CONSULTING
TABLE 37 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 38 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2.1 Consulting types
6.3.2.1.1 Need assessment
6.3.2.1.2 Strategy development
6.3.3 INTEGRATION & IMPLEMENTATION
TABLE 39 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 40 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.3.1 Integration & implementation types
6.3.3.1.1 Deployment planning
6.3.3.1.2 Configuration & customization
6.3.3.1.3 Integration with existing systems
6.3.4 TRAINING & SUPPORT
TABLE 41 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 42 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.4.1 Training & support types
6.3.4.1.1 Technical support
6.3.4.1.2 Software updates
6.3.4.1.3 Onboarding/User role-based training
7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE
7.1 INTRODUCTION
7.1.1 DEPLOYMENT MODES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
FIGURE 39 CLOUD SEGMENT TO ACHIEVE HIGHER CAGR DURING FORECAST PERIOD
TABLE 43 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 44 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
7.2 ON-PREMISES
7.2.1 GROWING CONCERNS OVER DATA PRIVACY AND SECURITY TO DRIVE NEED FOR ON-PREMISES DEPLOYMENT OF FSM SERVICES
TABLE 45 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 46 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.3 CLOUD
7.3.1 DEMAND FOR COST-EFFECTIVE DEPLOYMENT OF FSM SOLUTIONS TO ENCOURAGE USE OF CLOUD MODE
TABLE 47 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 48 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
8.1 INTRODUCTION
8.1.1 ORGANIZATION SIZES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
FIGURE 40 SMES SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD
TABLE 49 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 50 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
8.2 LARGE ENTERPRISES
8.2.1 NEED FOR MANAGING LARGE NUMBER OF ASSETS ACROSS DEPARTMENTS TO DRIVE MARKET FOR FSM SERVICES
TABLE 51 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 52 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.3 SMES
8.3.1 NEED FOR EMPOWERING SMES TO OPTIMIZE OPERATIONS AT LOW COST TO DRIVE FSM MARKET
TABLE 53 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 54 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL
9.1 INTRODUCTION
9.1.1 VERTICALS: FIELD SERVICE MANAGEMENT MARKET DRIVERS
FIGURE 41 TRANSPORTATION & LOGISTICS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 55 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2019–2022 (USD MILLION)
TABLE 56 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.1.2 MANUFACTURING
9.1.2.1 Need for timely repair & maintenance to drive adoption of FSM services and solutions
TABLE 57 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 58 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.2.2 Manufacturing: Application areas
9.1.2.2.1 Asset tracking
9.1.2.2.2 Equipment maintenance & repair
9.1.2.2.3 Inventory management
9.1.2.2.4 Workforce management
9.1.2.2.5 Others
9.1.3 TRANSPORTATION & LOGISTICS
9.1.3.1 Focus on streamlining supply chain hurdles to boost market growth
TABLE 59 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 60 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.3.2 Transportation & logistics: Application areas
9.1.3.2.1 Fleet management
9.1.3.2.2 Route optimization
9.1.3.2.3 Workforce management
9.1.3.2.4 Inventory & warehouse management
9.1.3.2.5 Others
9.1.4 CONSTRUCTION & REAL ESTATE
9.1.4.1 Demand for enhanced collaboration between on-site and offsite staff to drive market for field service management solutions
TABLE 61 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 62 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.4.2 Construction & real estate: Application areas
9.1.4.2.1 Work order management
9.1.4.2.2 Job scheduling & dispatch
9.1.4.2.3 Project scheduling & planning
9.1.4.2.4 Equipment & asset management
9.1.4.2.5 Others
9.1.5 HEALTHCARE & LIFE SCIENCES
9.1.5.1 Need for improving patient care to strengthen ground for adoption of field service management services
TABLE 63 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 64 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.5.2 Healthcare & life sciences: Application areas
9.1.5.2.1 Medical equipment maintenance
9.1.5.2.2 Patient care services
9.1.5.2.3 Remote patient monitoring
9.1.5.2.4 Pharmaceutical logistics
9.1.5.2.5 Others
9.1.6 ENERGY & UTILITIES
9.1.6.1 Focus on timely and efficient maintenance of energy & utility infrastructure to boost market growth
TABLE 65 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 66 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.6.2 Energy & utilities: Application areas
9.1.6.2.1 Asset maintenance & management
9.1.6.2.2 Field workforce management
9.1.6.2.3 Equipment inspections
9.1.6.2.4 Compliance & audits
9.1.6.2.5 Grid maintenance & operations
9.1.6.2.6 Others
9.1.7 TELECOM
9.1.7.1 Emphasis on ensuring smooth operation of network infrastructure and delivering high-quality services to customers to boost growth
TABLE 67 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 68 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.7.2 Telecom: Application areas
9.1.7.2.1 Network maintenance & updates
9.1.7.2.2 Field technician dispatch
9.1.7.2.3 Equipment configuration & optimization
9.1.7.2.4 Customer service & on-site support
9.1.7.2.5 Compliance & regulatory management
9.1.8 IT & ITES
9.1.8.1 Field service management solutions ensure technicians have necessary resources to act on requirements
TABLE 69 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 70 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.8.2 IT & ITeS: Application areas
9.1.8.2.1 IT infrastructure maintenance
9.1.8.2.2 Hardware installation & support
9.1.8.2.3 Software deployment & updates
9.1.8.2.4 Emergency response & disaster recovery
9.1.8.2.5 Data center operations
9.1.9 OIL & GAS
9.1.9.1 Field service management solutions ensure efficient operation and maintenance of oil and gas assets, facilities, and infrastructure
TABLE 71 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET BY REGION, 2018–2022 (USD MILLION)
TABLE 72 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.9.2 Oil & gas: Application areas
9.1.9.2.1 Asset maintenance & management
9.1.9.2.2 Drilling & well services
9.1.9.2.3 Field inspection & audits
9.1.9.2.4 Pipeline inspection & maintenance
9.1.9.2.5 Health, safety, and environmental compliance
9.1.9.2.6 Others
9.1.10 OTHER VERTICALS
TABLE 73 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 74 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
10 FIELD SERVICE MANAGEMENT MARKET, BY REGION
10.1 INTRODUCTION
FIGURE 42 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET IN 2023
TABLE 75 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 76 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.2.2 NORTH AMERICA: RECESSION IMPACT
FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT
TABLE 77 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 78 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 79 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 80 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 81 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 82 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 83 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 84 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 85 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 86 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 87 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 88 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 89 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 90 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.2.3 US
10.2.3.1 Need to enhance efficiency, improve customer experiences, and drive competitive advantage to boost demand for FSM solutions
TABLE 91 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 92 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 93 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 94 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.2.4 CANADA
10.2.4.1 FSM solutions help organizations achieve operational efficiency and real-time visibility into field operations
TABLE 95 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 96 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 97 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 98 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.3.2 EUROPE: RECESSION IMPACT
TABLE 99 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 100 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 101 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 103 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 104 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 105 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 106 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 107 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 108 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 109 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 110 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 111 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 112 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.3.3 UK
10.3.3.1 Rapid technological advancements, need for efficiency and optimization, and rising customer expectations for improved service to drive market
TABLE 113 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 114 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 115 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 116 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.4 GERMANY
10.3.4.1 Growing digitalization, increased adoption of cloud-based solutions, and emphasis on enhancing customer experience to propel market
TABLE 117 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 118 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 119 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 120 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.5 FRANCE
10.3.5.1 Necessity for mobile workforce management and need for optimizing technician schedules and workloads to spur market growth
TABLE 121 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 122 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 123 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 124 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.6 ITALY
10.3.6.1 Rapid adoption of cloud-based FSM solutions and focus on enhanced customer experience to accelerate market growth
TABLE 125 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 126 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 127 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 128 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.7 REST OF EUROPE
TABLE 129 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 130 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 131 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 132 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.4.2 ASIA PACIFIC: RECESSION IMPACT
FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 133 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 135 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 136 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 137 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 138 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 139 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 140 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 141 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 142 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 143 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 144 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 145 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 146 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.4.3 CHINA
10.4.3.1 Rapid economic development, technological advancements, and need for timely maintenance to drive market
TABLE 147 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 148 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 149 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 150 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4.4 JAPAN
10.4.4.1 FSM technology to aid in handling intricate data architectures and maintaining and installing complex internet infrastructure
TABLE 151 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 152 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 153 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 154 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4.5 INDIA
10.4.5.1 FSM solutions streamline field operations, optimize resource allocation, and enhance customer satisfaction
TABLE 155 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 156 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 157 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 158 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4.6 REST OF ASIA PACIFIC
TABLE 159 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 160 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 161 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 162 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
TABLE 163 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 164 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 165 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 167 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 168 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 169 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 170 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 171 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 172 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 173 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 174 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 175 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION)
TABLE 176 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION)
10.5.3 GCC COUNTRIES
TABLE 177 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 178 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 179 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 180 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.5.3.1 KSA
10.5.3.1.1 Digital transformation with cloud-based solutions, AI-powered predictive maintenance, and adherence to stringent regulations to propel market
10.5.3.2 UAE
10.5.3.2.1 Economic diversification efforts toward non-oil sectors to fuel demand for FSM solutions
10.5.3.3 Rest of GCC Countries
10.5.4 SOUTH AFRICA
10.5.4.1 Economic recovery, urbanization, digitalization, and compliance requirements to boost demand for FSM solutions
TABLE 181 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 182 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 183 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 184 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.5.5 REST OF MIDDLE EAST & AFRICA
TABLE 185 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 186 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 187 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 188 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.6.2 LATIN AMERICA: RECESSION IMPACT
TABLE 189 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 190 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 191 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 192 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 193 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 194 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 195 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 196 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 197 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 198 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 199 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 200 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 201 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 202 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.6.3 BRAZIL
10.6.3.1 Vast geographical expanse leading to need for managing remote service locations effectively to drive market
TABLE 203 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 204 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 205 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 206 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6.4 MEXICO
10.6.4.1 Need to streamline operations and enhance customer satisfaction to fuel demand for FSM solutions
TABLE 207 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 208 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 209 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 210 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6.5 ARGENTINA
10.6.5.1 Presence of major players and need for optimized delivery routes and management of maintenance schedules to propel market
TABLE 211 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 212 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 213 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 214 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6.6 REST OF LATIN AMERICA
TABLE 215 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 216 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 217 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 218 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN
TABLE 219 OVERVIEW OF STRATEGIES ADOPTED BY KEY FIELD SERVICE MANAGEMENT VENDORS
11.3 REVENUE ANALYSIS
FIGURE 45 REVENUE ANALYSIS OF KEY FSM MARKET PLAYERS
11.4 MARKET SHARE ANALYSIS
FIGURE 46 MARKET SHARE ANALYSIS, 2022
TABLE 220 FIELD SERVICE MANAGEMENT MARKET: DEGREE OF COMPETITION
11.5 BRAND/PRODUCT COMPARISON
FIGURE 47 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE
11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 48 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
FIGURE 49 FIELD SERVICE MANAGEMENT MARKET: COMPANY FOOTPRINT
TABLE 221 FIELD SERVICE MANAGEMENT MARKET: COMPANY REGIONAL FOOTPRINT
TABLE 222 FIELD SERVICE MANAGEMENT MARKET: COMPANY OFFERING FOOTPRINT
TABLE 223 FIELD SERVICE MANAGEMENT MARKET: COMPANY ORGANIZATION SIZE FOOTPRINT
TABLE 224 FIELD SERVICE MANAGEMENT MARKET: COMPANY VERTICAL FOOTPRINT
11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES
11.7.1 PROGRESSIVE COMPANIES
11.7.2 RESPONSIVE COMPANIES
11.7.3 DYNAMIC COMPANIES
11.7.4 STARTING BLOCKS
FIGURE 50 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023
11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023
TABLE 225 FIELD SERVICE MANAGEMENT MARKET: KEY STARTUPS/SMES
TABLE 226 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
11.8 COMPANY VALUATION AND FINANCIAL METRICS
FIGURE 51 COMPANY VALUATION AND FINANCIAL METRICS
11.9 KEY MARKET DEVELOPMENTS
11.9.1 PRODUCT/SOLUTION/SERVICE LAUNCHES
TABLE 227 FIELD SERVICE MANAGEMENT MARKET: PRODUCT/SOLUTION/SERVICE LAUNCHES, 2021–2023
11.9.2 DEALS
TABLE 228 FIELD SERVICE MANAGEMENT MARKET: DEALS, 2021–2023
12 COMPANY PROFILES
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
12.1 INTRODUCTION
12.2 KEY PLAYERS
12.2.1 ORACLE
TABLE 229 ORACLE: BUSINESS OVERVIEW
FIGURE 52 ORACLE: COMPANY SNAPSHOT
TABLE 230 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.2 MICROSOFT
TABLE 231 MICROSOFT: BUSINESS OVERVIEW
FIGURE 53 MICROSOFT: COMPANY SNAPSHOT
TABLE 232 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 233 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
12.2.3 SAP
TABLE 234 SAP: BUSINESS OVERVIEW
FIGURE 54 SAP: COMPANY SNAPSHOT
TABLE 235 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.4 IFS
TABLE 236 IFS: BUSINESS OVERVIEW
TABLE 237 IFS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 238 IFS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 239 IFS: DEALS
12.2.5 SERVICEMAX
TABLE 240 SERVICEMAX: BUSINESS OVERVIEW
TABLE 241 SERVICEMAX: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 242 SERVICEMAX: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 243 SERVICEMAX: DEALS
12.2.6 SALESFORCE
TABLE 244 SALESFORCE: BUSINESS OVERVIEW
FIGURE 55 SALESFORCE: COMPANY SNAPSHOT
TABLE 245 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 246 SALESFORCE: PRODUCT LAUNCHES AND ENHANCEMENTS
12.2.7 INFOR
TABLE 247 INFOR: BUSINESS OVERVIEW
TABLE 248 INFOR: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.8 TRIMBLE
TABLE 249 TRIMBLE: BUSINESS OVERVIEW
FIGURE 56 TRIMBLE: COMPANY SNAPSHOT
TABLE 250 TRIMBLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.9 COMARCH
TABLE 251 COMARCH: BUSINESS OVERVIEW
FIGURE 57 COMARCH: COMPANY SNAPSHOT
TABLE 252 COMARCH: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 253 COMARCH: DEALS
12.2.10 SERVICEPOWER
TABLE 254 SERVICEPOWER: BUSINESS OVERVIEW
TABLE 255 SERVICEPOWER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 256 SERVICEPOWER: DEALS
12.2.11 SERVICENOW
12.2.12 OVERIT
12.2.13 FIELDAWARE
12.2.14 ZINIER
12.2.15 ACCRUENT
12.2.16 PRAXEDO
12.2.17 FIELDEZ
12.2.18 FIELDEDGE
12.2.19 JOBBER
12.2.20 SERVICETITAN
12.2.21 KICKSERV
12.2.22 PEGA
12.2.23 MHELPDESK
12.3 STARTUPS/SMES
12.3.1 SKEDULO
12.3.2 SERVICE FUSION
12.3.3 HUSKY INTELLIGENCE
12.3.4 FIELDPULSE
12.3.5 WORKIZ
12.3.6 NOMADIA
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
13 ADJACENT MARKETS
13.1 INTRODUCTION
13.1.1 RELATED MARKETS
13.2 WORK FORCE MANAGEMENT MARKET
TABLE 257 WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION)
TABLE 258 WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2018–2025 (USD MILLION)
TABLE 259 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018–2025 (USD MILLION)
TABLE 260 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
TABLE 261 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
TABLE 262 WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION)
TABLE 263 WORKFORCE MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION)
13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET
TABLE 264 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY COMPONENT, 2016–2023 (USD MILLION)
TABLE 265 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION)
TABLE 266 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
TABLE 267 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
TABLE 268 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION, 2016–2023 (USD MILLION)
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 STUDY SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
TABLE 1 USD EXCHANGE RATES, 2018–2022
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.7.1 RECESSION IMPACT
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary interviews
FIGURE 2 BREAKUP OF PRIMARY SOURCES, BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key industry insights
FIGURE 3 KEY INDUSTRY INSIGHTS
2.2 MARKET SIZE ESTIMATION
FIGURE 4 FIELD SERVICE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.2.1 TOP-DOWN APPROACH
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
2.2.2 BOTTOM-UP APPROACH
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: RESEARCH FLOW
2.2.3 MARKET SIZE ESTIMATION APPROACHES
FIGURE 8 SUPPLY-SIDE ANALYSIS: ESTIMATION STEPS AND CORRESPONDING SOURCES INVOLVED
FIGURE 9 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE FROM VENDORS OF FIELD MANAGEMENT SERVICES AND SOLUTIONS
FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF VENDORS
FIGURE 11 FIELD SERVICE MANAGEMENT MARKET: DEMAND-SIDE APPROACH
2.3 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.4 DATA TRIANGULATION
FIGURE 12 FIELD SERVICE MANAGEMENT MARKET: DATA TRIANGULATION
2.5 IMPACT OF RECESSION ON FIELD SERVICE MANAGEMENT MARKET
2.6 RESEARCH ASSUMPTIONS
2.7 LIMITATIONS AND RISK ASSESSMENT
3 EXECUTIVE SUMMARY
TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y %)
TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y %)
FIGURE 13 GLOBAL FIELD SERVICE MANAGEMENT MARKET TO WITNESS SIGNIFICANT GROWTH BY 2028
FIGURE 14 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 15 SEGMENTS WITH SIGNIFICANT GROWTH RATE IN FIELD SERVICE MANAGEMENT MARKET
4 PREMIUM INSIGHTS
4.1 GROWTH OPPORTUNITIES FOR PLAYERS IN FIELD SERVICE MANAGEMENT MARKET
FIGURE 16 GROWING EMPHASIS ON PREVENTIVE MAINTENANCE TO MINIMIZE EQUIPMENT DOWNTIME, EXTEND ASSET LIFECYCLE, AND REDUCE MAINTENANCE COSTS TO DRIVE MARKET
4.2 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING
FIGURE 17 FIELD SERVICE MANAGEMENT SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
4.3 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE
FIGURE 18 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
4.4 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
FIGURE 19 LARGE ENTERPRISES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD
4.5 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL
FIGURE 20 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2028
4.6 FIELD SERVICE MANAGEMENT MARKET: REGIONAL SCENARIO
FIGURE 21 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENT IN NEXT FIVE YEARS
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 22 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Increasing adoption of digitalization and automation in field service industry
FIGURE 23 COMMUNICATION CHANNELS USED BY SERVICE ORGANIZATIONS
5.2.1.2 Rising adoption of mobile-based FSM solutions
FIGURE 24 IMPACT OF MOBILITY ON FIELD WORKERS
5.2.1.3 Need for increased visibility to enhance customer experience
FIGURE 25 TOP BENEFITS OF USING FSM SOLUTIONS
5.2.1.4 Growing adoption of SaaS-based FSM solutions among SMEs
5.2.1.5 Increasing need to manage workforce efficiency
5.2.2 RESTRAINTS
5.2.2.1 Security concerns among organizations related to data confidentiality
5.2.3 OPPORTUNITIES
5.2.3.1 Advancements in IoT and predictive analytics
5.2.3.2 Need for AI integration to improve service delivery and personalized experience
5.2.3.3 Remote AR assistance for on-site support
5.2.4 CHALLENGES
5.2.4.1 Hurdles related to workers’ safety and minimizing liability
5.2.4.2 Need for resource management
5.3 CASE STUDY ANALYSIS
5.3.1 CASE STUDY 1: PILLER BLOWERS & COMPRESSORS ACHIEVED ENHANCED EFFICIENCY USING SAP FIELD SERVICE MANAGEMENT MOBILE APP
5.3.2 CASE STUDY 2: SERVICEMAX FIELD SERVICE MANAGEMENT STREAMLINED ALCON’S FIELD SERVICES TO DELIVER HIGHEST LEVEL OF SERVICE
5.3.3 CASE STUDY 3: SERVICEPOWER HELPED CASTELAN GROUP IMPROVE CUSTOMER EXPERIENCE AND ACHIEVE SHORTER TURNAROUND TIMES
5.3.4 CASE STUDY 4: COMARCH FIELD SERVICE MANAGEMENT SOFTWARE BOOSTED MEDICAIR’S CLIENT RELATIONSHIPS
5.3.5 CASE STUDY 5: ZINIER HELPED BLACK & VEATCH IMPROVE PRODUCTIVITY AND INCREASE COMPLETION RATES
5.4 SUPPLY CHAIN ANALYSIS
FIGURE 26 FIELD SERVICE MANAGEMENT MARKET: SUPPLY CHAIN ANALYSIS
5.5 ECOSYSTEM ANALYSIS
FIGURE 27 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM ANALYSIS
TABLE 5 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM
5.6 TECHNOLOGY ANALYSIS
5.6.1 KEY TECHNOLOGIES
5.6.1.1 Cloud
5.6.1.2 IoT
5.6.2 COMPLEMENTARY TECHNOLOGIES
5.6.2.1 AI/ML
5.6.2.2 Cybersecurity
5.6.3 ADJACENT TECHNOLOGIES
5.6.3.1 AR applications
5.6.3.2 Communication tools
5.7 PRICING ANALYSIS
5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY OFFERING
TABLE 6 AVERAGE SELLING PRICE TREND, BY ORGANIZATION SIZE`
5.7.2 INDICATIVE PRICING ANALYSIS, BY SOLUTION
TABLE 7 INDICATIVE PRICING ANALYSIS, BY SOLUTION
5.8 PATENT ANALYSIS
FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013–2023
FIGURE 29 TOP FIVE PATENT OWNERS (GLOBAL)
TABLE 8 TOP 10 PATENT APPLICANTS (US)
5.9 PORTER’S FIVE FORCES ANALYSIS
FIGURE 30 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
TABLE 9 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
5.9.1 THREAT OF NEW ENTRANTS
5.9.2 THREAT OF SUBSTITUTES
5.9.3 BARGAINING POWER OF BUYERS
5.9.4 BARGAINING POWER OF SUPPLIERS
5.9.5 INTENSITY OF COMPETITIVE RIVALRY
5.10 REGULATORY LANDSCAPE
5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 13 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.10.2 REGULATIONS, BY REGION
5.10.2.1 North America
5.10.2.2 Europe
5.10.2.3 Asia Pacific
5.10.2.4 Middle East & Africa
5.10.2.5 Latin America
5.11 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 31 FIELD SERVICE MANAGEMENT MARKET: TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
5.12.2 BUYING CRITERIA
FIGURE 33 KEY BUYING CRITERIA FOR KEY VERTICALS
TABLE 15 KEY BUYING CRITERIA FOR KEY VERTICALS
5.13 BUSINESS MODEL ANALYSIS
FIGURE 34 FIELD SERVICE MANAGEMENT MARKET: BUSINESS MODELS
5.13.1 SUBSCRIPTION-BASED MODEL
5.13.2 LICENSE-BASED MODEL
5.13.3 FREEMIUM MODEL
5.14 KEY CONFERENCES AND EVENTS
TABLE 16 FIELD SERVICE MANAGEMENT MARKET: LIST OF KEY CONFERENCES AND EVENTS, 2024–2025
5.15 INVESTMENT AND FUNDING SCENARIO
FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR FSM COMPANIES
6 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING
6.1 INTRODUCTION
FIGURE 36 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
6.1.1 OFFERINGS: FIELD SERVICE MANAGEMENT MARKET DRIVERS
TABLE 17 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 18 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
FIGURE 37 WORK ORDER MANAGEMENT SEGMENT TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD
6.2 SOLUTIONS
6.2.1 NEED FOR ENHANCING OPERATIONAL EFFICIENCY TO PROPEL ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS
TABLE 19 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 20 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
6.2.2 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION
TABLE 21 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 22 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.2.1 Scheduling, dispatch, and route optimization modules
6.2.2.1.1 Dynamic scheduling
6.2.2.1.2 Real-time dispatching
6.2.2.1.3 Automated route optimization
6.2.3 WORK ORDER MANAGEMENT
TABLE 23 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 24 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.3.1 Work order management modules
6.2.3.1.1 Work order creation
6.2.3.1.2 Assignment & tracking
6.2.3.1.3 Job status updates
6.2.4 CUSTOMER MANAGEMENT
TABLE 25 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 26 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.4.1 Customer management modules
6.2.4.1.1 CRM
6.2.4.1.2 Knowledge base & documentation
6.2.4.1.3 Billing & invoicing
6.2.5 REPORTING & ANALYTICS
TABLE 27 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 28 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.5.1 Reporting & analytic modules
6.2.5.1.1 KPI reporting & performance insights
6.2.5.1.2 Workforce analytics
6.2.6 INVENTORY MANAGEMENT
TABLE 29 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 30 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.6.1 Inventory management modules
6.2.6.1.1 Spare parts tracking
6.2.6.1.2 Equipment management
6.2.6.1.3 Stock level monitoring
6.2.7 SERVICE CONTRACT MANAGEMENT
TABLE 31 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 32 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.7.1 Service contract management modules
6.2.7.1.1 Contract creation & configuration
6.2.7.1.2 Contract lifecycle management
6.2.7.1.3 Contract & SLA management
6.2.8 OTHER SOLUTIONS
TABLE 33 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 34 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3 SERVICES
6.3.1 FIELD SERVICE MANAGEMENT SERVICES ENABLE CONTINOUS BUSINESS IMPROVEMENT
FIGURE 38 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 35 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 36 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
6.3.2 CONSULTING
TABLE 37 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 38 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2.1 Consulting types
6.3.2.1.1 Need assessment
6.3.2.1.2 Strategy development
6.3.3 INTEGRATION & IMPLEMENTATION
TABLE 39 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 40 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.3.1 Integration & implementation types
6.3.3.1.1 Deployment planning
6.3.3.1.2 Configuration & customization
6.3.3.1.3 Integration with existing systems
6.3.4 TRAINING & SUPPORT
TABLE 41 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 42 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.4.1 Training & support types
6.3.4.1.1 Technical support
6.3.4.1.2 Software updates
6.3.4.1.3 Onboarding/User role-based training
7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE
7.1 INTRODUCTION
7.1.1 DEPLOYMENT MODES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
FIGURE 39 CLOUD SEGMENT TO ACHIEVE HIGHER CAGR DURING FORECAST PERIOD
TABLE 43 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 44 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
7.2 ON-PREMISES
7.2.1 GROWING CONCERNS OVER DATA PRIVACY AND SECURITY TO DRIVE NEED FOR ON-PREMISES DEPLOYMENT OF FSM SERVICES
TABLE 45 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 46 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.3 CLOUD
7.3.1 DEMAND FOR COST-EFFECTIVE DEPLOYMENT OF FSM SOLUTIONS TO ENCOURAGE USE OF CLOUD MODE
TABLE 47 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 48 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
8.1 INTRODUCTION
8.1.1 ORGANIZATION SIZES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
FIGURE 40 SMES SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD
TABLE 49 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 50 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
8.2 LARGE ENTERPRISES
8.2.1 NEED FOR MANAGING LARGE NUMBER OF ASSETS ACROSS DEPARTMENTS TO DRIVE MARKET FOR FSM SERVICES
TABLE 51 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 52 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.3 SMES
8.3.1 NEED FOR EMPOWERING SMES TO OPTIMIZE OPERATIONS AT LOW COST TO DRIVE FSM MARKET
TABLE 53 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 54 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL
9.1 INTRODUCTION
9.1.1 VERTICALS: FIELD SERVICE MANAGEMENT MARKET DRIVERS
FIGURE 41 TRANSPORTATION & LOGISTICS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 55 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2019–2022 (USD MILLION)
TABLE 56 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
9.1.2 MANUFACTURING
9.1.2.1 Need for timely repair & maintenance to drive adoption of FSM services and solutions
TABLE 57 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 58 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.2.2 Manufacturing: Application areas
9.1.2.2.1 Asset tracking
9.1.2.2.2 Equipment maintenance & repair
9.1.2.2.3 Inventory management
9.1.2.2.4 Workforce management
9.1.2.2.5 Others
9.1.3 TRANSPORTATION & LOGISTICS
9.1.3.1 Focus on streamlining supply chain hurdles to boost market growth
TABLE 59 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 60 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.3.2 Transportation & logistics: Application areas
9.1.3.2.1 Fleet management
9.1.3.2.2 Route optimization
9.1.3.2.3 Workforce management
9.1.3.2.4 Inventory & warehouse management
9.1.3.2.5 Others
9.1.4 CONSTRUCTION & REAL ESTATE
9.1.4.1 Demand for enhanced collaboration between on-site and offsite staff to drive market for field service management solutions
TABLE 61 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 62 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.4.2 Construction & real estate: Application areas
9.1.4.2.1 Work order management
9.1.4.2.2 Job scheduling & dispatch
9.1.4.2.3 Project scheduling & planning
9.1.4.2.4 Equipment & asset management
9.1.4.2.5 Others
9.1.5 HEALTHCARE & LIFE SCIENCES
9.1.5.1 Need for improving patient care to strengthen ground for adoption of field service management services
TABLE 63 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 64 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.5.2 Healthcare & life sciences: Application areas
9.1.5.2.1 Medical equipment maintenance
9.1.5.2.2 Patient care services
9.1.5.2.3 Remote patient monitoring
9.1.5.2.4 Pharmaceutical logistics
9.1.5.2.5 Others
9.1.6 ENERGY & UTILITIES
9.1.6.1 Focus on timely and efficient maintenance of energy & utility infrastructure to boost market growth
TABLE 65 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 66 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.6.2 Energy & utilities: Application areas
9.1.6.2.1 Asset maintenance & management
9.1.6.2.2 Field workforce management
9.1.6.2.3 Equipment inspections
9.1.6.2.4 Compliance & audits
9.1.6.2.5 Grid maintenance & operations
9.1.6.2.6 Others
9.1.7 TELECOM
9.1.7.1 Emphasis on ensuring smooth operation of network infrastructure and delivering high-quality services to customers to boost growth
TABLE 67 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 68 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.7.2 Telecom: Application areas
9.1.7.2.1 Network maintenance & updates
9.1.7.2.2 Field technician dispatch
9.1.7.2.3 Equipment configuration & optimization
9.1.7.2.4 Customer service & on-site support
9.1.7.2.5 Compliance & regulatory management
9.1.8 IT & ITES
9.1.8.1 Field service management solutions ensure technicians have necessary resources to act on requirements
TABLE 69 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 70 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.8.2 IT & ITeS: Application areas
9.1.8.2.1 IT infrastructure maintenance
9.1.8.2.2 Hardware installation & support
9.1.8.2.3 Software deployment & updates
9.1.8.2.4 Emergency response & disaster recovery
9.1.8.2.5 Data center operations
9.1.9 OIL & GAS
9.1.9.1 Field service management solutions ensure efficient operation and maintenance of oil and gas assets, facilities, and infrastructure
TABLE 71 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET BY REGION, 2018–2022 (USD MILLION)
TABLE 72 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.1.9.2 Oil & gas: Application areas
9.1.9.2.1 Asset maintenance & management
9.1.9.2.2 Drilling & well services
9.1.9.2.3 Field inspection & audits
9.1.9.2.4 Pipeline inspection & maintenance
9.1.9.2.5 Health, safety, and environmental compliance
9.1.9.2.6 Others
9.1.10 OTHER VERTICALS
TABLE 73 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 74 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
10 FIELD SERVICE MANAGEMENT MARKET, BY REGION
10.1 INTRODUCTION
FIGURE 42 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET IN 2023
TABLE 75 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
TABLE 76 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.2.2 NORTH AMERICA: RECESSION IMPACT
FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT
TABLE 77 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 78 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 79 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 80 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 81 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 82 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 83 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 84 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 85 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 86 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 87 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 88 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 89 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 90 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.2.3 US
10.2.3.1 Need to enhance efficiency, improve customer experiences, and drive competitive advantage to boost demand for FSM solutions
TABLE 91 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 92 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 93 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 94 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.2.4 CANADA
10.2.4.1 FSM solutions help organizations achieve operational efficiency and real-time visibility into field operations
TABLE 95 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 96 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 97 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 98 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.3.2 EUROPE: RECESSION IMPACT
TABLE 99 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 100 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 101 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 103 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 104 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 105 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 106 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 107 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 108 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 109 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 110 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 111 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 112 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.3.3 UK
10.3.3.1 Rapid technological advancements, need for efficiency and optimization, and rising customer expectations for improved service to drive market
TABLE 113 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 114 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 115 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 116 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.4 GERMANY
10.3.4.1 Growing digitalization, increased adoption of cloud-based solutions, and emphasis on enhancing customer experience to propel market
TABLE 117 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 118 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 119 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 120 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.5 FRANCE
10.3.5.1 Necessity for mobile workforce management and need for optimizing technician schedules and workloads to spur market growth
TABLE 121 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 122 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 123 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 124 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.6 ITALY
10.3.6.1 Rapid adoption of cloud-based FSM solutions and focus on enhanced customer experience to accelerate market growth
TABLE 125 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 126 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 127 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 128 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.3.7 REST OF EUROPE
TABLE 129 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 130 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 131 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 132 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.4.2 ASIA PACIFIC: RECESSION IMPACT
FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 133 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 135 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 136 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 137 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 138 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 139 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 140 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 141 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 142 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 143 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 144 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 145 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 146 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.4.3 CHINA
10.4.3.1 Rapid economic development, technological advancements, and need for timely maintenance to drive market
TABLE 147 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 148 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 149 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 150 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4.4 JAPAN
10.4.4.1 FSM technology to aid in handling intricate data architectures and maintaining and installing complex internet infrastructure
TABLE 151 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 152 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 153 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 154 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4.5 INDIA
10.4.5.1 FSM solutions streamline field operations, optimize resource allocation, and enhance customer satisfaction
TABLE 155 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 156 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 157 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 158 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.4.6 REST OF ASIA PACIFIC
TABLE 159 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 160 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 161 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 162 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
TABLE 163 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 164 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 165 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 167 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 168 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 169 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 170 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 171 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 172 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 173 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 174 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 175 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION)
TABLE 176 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION)
10.5.3 GCC COUNTRIES
TABLE 177 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 178 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 179 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 180 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.5.3.1 KSA
10.5.3.1.1 Digital transformation with cloud-based solutions, AI-powered predictive maintenance, and adherence to stringent regulations to propel market
10.5.3.2 UAE
10.5.3.2.1 Economic diversification efforts toward non-oil sectors to fuel demand for FSM solutions
10.5.3.3 Rest of GCC Countries
10.5.4 SOUTH AFRICA
10.5.4.1 Economic recovery, urbanization, digitalization, and compliance requirements to boost demand for FSM solutions
TABLE 181 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 182 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 183 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 184 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.5.5 REST OF MIDDLE EAST & AFRICA
TABLE 185 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 186 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 187 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 188 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.6.2 LATIN AMERICA: RECESSION IMPACT
TABLE 189 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION)
TABLE 190 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
TABLE 191 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
TABLE 192 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
TABLE 193 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
TABLE 194 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
TABLE 195 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 196 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 197 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 198 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
TABLE 199 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
TABLE 200 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
TABLE 201 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
TABLE 202 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
10.6.3 BRAZIL
10.6.3.1 Vast geographical expanse leading to need for managing remote service locations effectively to drive market
TABLE 203 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 204 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 205 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 206 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6.4 MEXICO
10.6.4.1 Need to streamline operations and enhance customer satisfaction to fuel demand for FSM solutions
TABLE 207 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 208 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 209 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 210 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6.5 ARGENTINA
10.6.5.1 Presence of major players and need for optimized delivery routes and management of maintenance schedules to propel market
TABLE 211 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 212 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 213 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 214 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
10.6.6 REST OF LATIN AMERICA
TABLE 215 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
TABLE 216 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
TABLE 217 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
TABLE 218 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN
TABLE 219 OVERVIEW OF STRATEGIES ADOPTED BY KEY FIELD SERVICE MANAGEMENT VENDORS
11.3 REVENUE ANALYSIS
FIGURE 45 REVENUE ANALYSIS OF KEY FSM MARKET PLAYERS
11.4 MARKET SHARE ANALYSIS
FIGURE 46 MARKET SHARE ANALYSIS, 2022
TABLE 220 FIELD SERVICE MANAGEMENT MARKET: DEGREE OF COMPETITION
11.5 BRAND/PRODUCT COMPARISON
FIGURE 47 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE
11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 48 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
FIGURE 49 FIELD SERVICE MANAGEMENT MARKET: COMPANY FOOTPRINT
TABLE 221 FIELD SERVICE MANAGEMENT MARKET: COMPANY REGIONAL FOOTPRINT
TABLE 222 FIELD SERVICE MANAGEMENT MARKET: COMPANY OFFERING FOOTPRINT
TABLE 223 FIELD SERVICE MANAGEMENT MARKET: COMPANY ORGANIZATION SIZE FOOTPRINT
TABLE 224 FIELD SERVICE MANAGEMENT MARKET: COMPANY VERTICAL FOOTPRINT
11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES
11.7.1 PROGRESSIVE COMPANIES
11.7.2 RESPONSIVE COMPANIES
11.7.3 DYNAMIC COMPANIES
11.7.4 STARTING BLOCKS
FIGURE 50 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023
11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023
TABLE 225 FIELD SERVICE MANAGEMENT MARKET: KEY STARTUPS/SMES
TABLE 226 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
11.8 COMPANY VALUATION AND FINANCIAL METRICS
FIGURE 51 COMPANY VALUATION AND FINANCIAL METRICS
11.9 KEY MARKET DEVELOPMENTS
11.9.1 PRODUCT/SOLUTION/SERVICE LAUNCHES
TABLE 227 FIELD SERVICE MANAGEMENT MARKET: PRODUCT/SOLUTION/SERVICE LAUNCHES, 2021–2023
11.9.2 DEALS
TABLE 228 FIELD SERVICE MANAGEMENT MARKET: DEALS, 2021–2023
12 COMPANY PROFILES
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
12.1 INTRODUCTION
12.2 KEY PLAYERS
12.2.1 ORACLE
TABLE 229 ORACLE: BUSINESS OVERVIEW
FIGURE 52 ORACLE: COMPANY SNAPSHOT
TABLE 230 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.2 MICROSOFT
TABLE 231 MICROSOFT: BUSINESS OVERVIEW
FIGURE 53 MICROSOFT: COMPANY SNAPSHOT
TABLE 232 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 233 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
12.2.3 SAP
TABLE 234 SAP: BUSINESS OVERVIEW
FIGURE 54 SAP: COMPANY SNAPSHOT
TABLE 235 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.4 IFS
TABLE 236 IFS: BUSINESS OVERVIEW
TABLE 237 IFS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 238 IFS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 239 IFS: DEALS
12.2.5 SERVICEMAX
TABLE 240 SERVICEMAX: BUSINESS OVERVIEW
TABLE 241 SERVICEMAX: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 242 SERVICEMAX: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 243 SERVICEMAX: DEALS
12.2.6 SALESFORCE
TABLE 244 SALESFORCE: BUSINESS OVERVIEW
FIGURE 55 SALESFORCE: COMPANY SNAPSHOT
TABLE 245 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 246 SALESFORCE: PRODUCT LAUNCHES AND ENHANCEMENTS
12.2.7 INFOR
TABLE 247 INFOR: BUSINESS OVERVIEW
TABLE 248 INFOR: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.8 TRIMBLE
TABLE 249 TRIMBLE: BUSINESS OVERVIEW
FIGURE 56 TRIMBLE: COMPANY SNAPSHOT
TABLE 250 TRIMBLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.9 COMARCH
TABLE 251 COMARCH: BUSINESS OVERVIEW
FIGURE 57 COMARCH: COMPANY SNAPSHOT
TABLE 252 COMARCH: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 253 COMARCH: DEALS
12.2.10 SERVICEPOWER
TABLE 254 SERVICEPOWER: BUSINESS OVERVIEW
TABLE 255 SERVICEPOWER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 256 SERVICEPOWER: DEALS
12.2.11 SERVICENOW
12.2.12 OVERIT
12.2.13 FIELDAWARE
12.2.14 ZINIER
12.2.15 ACCRUENT
12.2.16 PRAXEDO
12.2.17 FIELDEZ
12.2.18 FIELDEDGE
12.2.19 JOBBER
12.2.20 SERVICETITAN
12.2.21 KICKSERV
12.2.22 PEGA
12.2.23 MHELPDESK
12.3 STARTUPS/SMES
12.3.1 SKEDULO
12.3.2 SERVICE FUSION
12.3.3 HUSKY INTELLIGENCE
12.3.4 FIELDPULSE
12.3.5 WORKIZ
12.3.6 NOMADIA
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
13 ADJACENT MARKETS
13.1 INTRODUCTION
13.1.1 RELATED MARKETS
13.2 WORK FORCE MANAGEMENT MARKET
TABLE 257 WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION)
TABLE 258 WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2018–2025 (USD MILLION)
TABLE 259 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018–2025 (USD MILLION)
TABLE 260 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
TABLE 261 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
TABLE 262 WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION)
TABLE 263 WORKFORCE MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION)
13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET
TABLE 264 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY COMPONENT, 2016–2023 (USD MILLION)
TABLE 265 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION)
TABLE 266 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION)
TABLE 267 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
TABLE 268 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION, 2016–2023 (USD MILLION)
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
