Field Service Management (FSM) - Global Market Outlook (2016-2022)

February 2017 | 170 pages | ID: FF918495E18EN
Stratistics Market Research Consulting

Abstracts

According to Stratistics MRC, the Global Field Service Management (FSM) Market is accounted for $1.78 billion in 2016 and is expected to reach $4.45 billion by 2022 growing at a CAGR of 16.5% during the forecast period. Factors such as enhanced customer satisfaction, increasing number of field operations in manufacturing, oil & gas and reducing operational costs are driving the market growth. Internet of Things (IoT) provides ample of opportunities for the market growth.

Schedule and dispatch segment commanded the largest market share during the forecast period owing to requirement for quick service delivery to achieve enhanced customer experience. By geography, North America commanded the market, followed by Europe. Largest market share of North America is due to the high adoption of cloud technology mainly in the U.S. and Canada, which is the major reason for the continuous adoption of FSM solutions and services by the end-users.

Some of the key players in Field Service Management (FSM) market include Servicemax, Inc., SAP SE, PTC, Clicksoftware Technologies, Oracle Corporation, Servicepower Technologies PLC, Trimble Navigation Limited, Intac International LLC, International Business Machines Corporation, Astea International, Inc., Industrial and Financial Systems AB (IFS), Comarch and Microsoft Corporation.

Services Covered:

• Consulting
• Implementation
• Managed Services
• Training and Support
• Software as a service (SaaS)

User Types Covered:

• Large Enterprise
• Small and Medium Enterprise (SME)

Solutions Covered:

• Billing and Invoicing
• Work Order Management
• Tracking and Performance Management
• Mobile Field Execution
• Inventory Management
• Schedule and Dispatch
• Reporting and Dashboards

Deployment Types Covered:

• On-Premises
• Cloud

End Users Covered:

• Energy and Utilities
• Oil & Gas
• Financial Services
• Manufacturing
• Telecom and IT
• Construction and Real Estate
• Healthcare
• Transportation and Logistics
• Other End Users

Regions Covered:

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• Italy
• UK
• Spain
• Rest of Europe
• Asia Pacific
• Japan
• China
• India
• Australia
• New Zealand
• Rest of Asia Pacific
• Rest of the World
• Middle East
• Brazil
• Argentina
• South Africa
• Egypt

What our report offers:

• Market share assessments for the regional and country level segments
• Market share analysis of the top industry players
• Strategic recommendations for the new entrants
• Market forecasts for a minimum of 6 years of all the mentioned segments, sub segments and the regional markets
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Contents

1 EXECUTIVE SUMMARY

2 PREFACE

2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
  2.4.1 Data Mining
  2.4.2 Data Analysis
  2.4.3 Data Validation
  2.4.4 Research Approach
2.5 Research Sources
  2.5.1 Primary Research Sources
  2.5.2 Secondary Research Sources
  2.5.3 Assumptions

3 MARKET TREND ANALYSIS

3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Futuristic Market Scenario

4 PORTERS FIVE FORCE ANALYSIS

4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 GLOBAL FIELD SERVICE MANAGEMENT (FSM) MARKET, BY SERVICE

5.1 Introduction
5.2 Consulting
5.3 Implementation
5.4 Managed Services
5.5 Training and Support
5.6 Software as a service (SaaS)

6 GLOBAL FIELD SERVICE MANAGEMENT (FSM) MARKET, BY USER TYPE

6.1 Introduction
6.2 Large Enterprise
6.3 Small and Medium Enterprise (SME)

7 GLOBAL FIELD SERVICE MANAGEMENT (FSM) MARKET, BY SOLUTION

7.1 Introduction
7.2 Billing and Invoicing
7.3 Work Order Management
7.4 Tracking and Performance Management
7.5 Mobile Field Execution
7.6 Inventory Management
7.7 Schedule and Dispatch
7.8 Reporting and Dashboards

8 GLOBAL FIELD SERVICE MANAGEMENT (FSM) MARKET, BY DEPLOYMENT TYPE

8.1 Introduction
8.2 On-Premises
8.3 Cloud

9 GLOBAL FIELD SERVICE MANAGEMENT (FSM) MARKET, BY END USER

9.1 Introduction
9.2 Energy and Utilities
9.3 Oil & Gas
9.4 Financial Services
9.5 Manufacturing
9.6 Telecom and IT
9.7 Construction and Real Estate
9.8 Healthcare
9.9 Transportation and Logistics
9.10 Other End Users

10 GLOBAL FIELD SERVICE MANAGEMENT (FSM) MARKET, BY GEOGRAPHY

10.1 North America
  10.1.1 US
  10.1.2 Canada
  10.1.3 Mexico
10.2 Europe
  10.2.1 Germany
  10.2.2 France
  10.2.3 Italy
  10.2.4 UK
  10.2.5 Spain
  10.2.6 Rest of Europe
10.3 Asia Pacific
  10.3.1 Japan
  10.3.2 China
  10.3.3 India
  10.3.4 Australia
  10.3.5 New Zealand
  10.3.6 Rest of Asia Pacific
10.4 Rest of the World
  10.4.1 Middle East
  10.4.2 Brazil
  10.4.3 Argentina
  10.4.4 South Africa
  10.4.5 Egypt

11 KEY DEVELOPMENTS

11.1 Agreements, Partnerships, Collaborations and Joint Ventures
11.2 Acquisitions & Mergers
11.3 New Product Launch
11.4 Expansions
11.5 Other Key Strategies

12 COMPANY PROFILING

12.1 Servicemax, Inc.
12.2 SAP SE
12.3 PTC
12.4 Clicksoftware Technologies
12.5 Oracle Corporation
12.6 Servicepower Technologies PLC
12.7 Trimble Navigation Limited
12.8 Intac International LLC
12.9 International Business Machines Corporation
12.10 Astea International, Inc.
12.11 Industrial and Financial Systems AB (IFS)
12.12 Comarch
12.13 Microsoft Corporation

List Of Tables

LIST OF TABLES

Table 1 Global Field Service Management (FSM) Market Outlook, By Region (2014-2022) ($MN)
Table 2 Global Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
Table 3 Global Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
Table 4 Global Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
Table 5 Global Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
Table 6 Global Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
Table 7 Global Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
Table 8 Global Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
Table 9 Global Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
Table 10 Global Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
Table 11 Global Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
Table 12 Global Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
Table 13 Global Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
Table 14 Global Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
Table 15 Global Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
Table 16 Global Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
Table 17 Global Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
Table 18 Global Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
Table 19 Global Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
Table 20 Global Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
Table 21 Global Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
Table 22 Global Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
Table 23 Global Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
Table 24 Global Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
Table 25 Global Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
Table 26 Global Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
Table 27 Global Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
Table 28 Global Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
Table 29 Global Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
Table 30 Global Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
Table 31 Global Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
Table 32 North America Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
Table 33 North America Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
Table 34 North America Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
Table 35 North America Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
Table 36 North America Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
Table 37 North America Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
Table 38 North America Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
Table 39 North America Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
Table 40 North America Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
Table 41 North America Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
Table 42 North America Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
Table 43 North America Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
Table 44 North America Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
Table 45 North America Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
Table 46 North America Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
Table 47 North America Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
Table 48 North America Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
Table 49 North America Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
Table 50 North America Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
Table 51 North America Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
Table 52 North America Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
Table 53 North America Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
Table 54 North America Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
Table 55 North America Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
Table 56 North America Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
Table 57 North America Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
Table 58 North America Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
Table 59 North America Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
Table 60 North America Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
Table 61 North America Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
Table 62 North America Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
Table 63 Europe Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
Table 64 Europe Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
Table 65 Europe Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
Table 66 Europe Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
Table 67 Europe Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
Table 68 Europe Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
Table 69 Europe Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
Table 70 Europe Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
Table 71 Europe Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
Table 72 Europe Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
Table 73 Europe Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
Table 74 Europe Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
Table 75 Europe Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
Table 76 Europe Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
Table 77 Europe Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
Table 78 Europe Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
Table 79 Europe Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
Table 80 Europe Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
Table 81 Europe Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
Table 82 Europe Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
Table 83 Europe Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
Table 84 Europe Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
Table 85 Europe Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
Table 86 Europe Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
Table 87 Europe Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
Table 88 Europe Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
Table 89 Europe Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
Table 90 Europe Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
Table 91 Europe Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
Table 92 Europe Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
Table 93 Europe Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
Table 94 Asia Pacific Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
Table 95 Asia Pacific Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
Table 96 Asia Pacific Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
Table 97 Asia Pacific Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
Table 98 Asia Pacific Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
Table 99 Asia Pacific Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
Table 100 Asia Pacific Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
Table 101 Asia Pacific Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
Table 102 Asia Pacific Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
Table 103 Asia Pacific Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
Table 104 Asia Pacific Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
Table 105 Asia Pacific Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
Table 106 Asia Pacific Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
Table 107 Asia Pacific Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
Table 108 Asia Pacific Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
Table 109 Asia Pacific Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
Table 110 Asia Pacific Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
Table 111 Asia Pacific Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
Table 112 Asia Pacific Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
Table 113 Asia Pacific Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
Table 114 Asia Pacific Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
Table 115 Asia Pacific Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
Table 116 Asia Pacific Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
Table 117 Asia Pacific Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
Table 118 Asia Pacific Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
Table 119 Asia Pacific Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
Table 120 Asia Pacific Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
Table 121 Asia Pacific Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
Table 122 Asia Pacific Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
Table 123 Asia Pacific Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
Table 124 Asia Pacific Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
Table 125 RoW Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
Table 126 RoW Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
Table 127 RoW Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
Table 128 RoW Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
Table 129 RoW Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
Table 130 RoW Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
Table 131 RoW Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
Table 132 RoW Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
Table 133 RoW Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
Table 134 RoW Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
Table 135 RoW Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
Table 136 RoW Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
Table 137 RoW Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
Table 138 RoW Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
Table 139 RoW Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
Table 140 RoW Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
Table 141 RoW Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
Table 142 RoW Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
Table 143 RoW Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
Table 144 RoW Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
Table 145 RoW Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
Table 146 RoW Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
Table 147 RoW Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
Table 148 RoW Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
Table 149 RoW Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
Table 150 RoW Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
Table 151 RoW Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
Table 152 RoW Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
Table 153 RoW Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
Table 154 RoW Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
Table 155 RoW Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)