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Customer Success Platforms Market Size, Share & Trends Analysis Report By Component, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2024 - 2030

July 2024 | 120 pages | ID: CD119A8106B1EN
Grand View Research, Inc.

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Customer Success Platforms Market Trends

The global customer success platforms market size was estimated at USD 1.52 billion in 2023 and is expected t%li%grow at a CAGR of 21.8% from 2024 t%li%2030. The increasing emphasis on enhancing customer experience and retention in a competitive business landscape is prompting companies t%li%invest in customer success solutions. In addition, the rising adoption of cloud-based services and the integration of artificial intelligence and machine learning int%li%customer success platforms are improving their efficiency and effectiveness. The demand for actionable insights from customer data t%li%drive business strategies is als%li%fueling market growth.

The customer success platforms are designed t%li%help businesses proactively manage customer relationships, increase retention rates, and maximize customer lifetime value. These platforms integrate various functionalities, such as customer analytics, engagement tools, and automated workflows, t%li%enhance the overall customer experience. As companies recognize the importance of retaining existing customers and fostering long-term relationships, they are investing in technologies that enable them t%li%deliver personalized experiences and proactive support. Customer success platforms provide the infrastructure needed t%li%monitor customer health, predict churn, and intervene effectively t%li%prevent customer dissatisfaction.

The rising demand for data-driven decision-making has become a basis of new business strategies, particularly in customer success initiatives. Customer success platforms play a crucial role in this landscape by leveraging sophisticated data analytics t%li%gather insights int%li%various aspects of customer behavior, preferences, and satisfaction levels. Data-driven decision-making fosters a culture of continuous improvement within organizations. By regularly analyzing customer data, businesses can iterate on their customer success strategies, test new approaches, and measure the impact of changes over time. This iterative process allows businesses t%li%optimize their operations, reduce inefficiencies, and ultimately drive better business outcomes.

Artificial intelligence and machine learning advancements are transforming customer success platforms by enabling more sophisticated predictive analytics and automation capabilities. These technologies allow businesses t%li%automate routine tasks, personalize customer interactions at scale, and proactively address potential issues before they escalate. As AI evolves, customer success platforms are expected t%li%become even more integral t%li%businesses looking t%li%optimize customer engagement and retention strategies. For instance, in July 2023, ChurnZer%li%introduced Customer Briefs, a new AI feature designed t%li%aggregate essential information, engagement history, and activities of customers int%li%one succinct, useful summary at the click of a button. This tool is powered by ChurnZero's own innovative CS AI (Customer Success AI), marking the first time a generative AI assistant has been integrated directly int%li%a Customer Success platform. Offering an unprecedented blend of qualitative and quantitative insights, Customer Briefs aims t%li%provide users with the most current and accurate context for any form of customer engagement, whether it be meetings, renewal discussions, strategy advisories, or other interactions.

Global Customer Success Platforms Market Report Segmentation

The report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 t%li%2030. For this study, Grand View Research has segmented the global customer success platforms market report based on component, deployment, enterprise size, application, end-use, and region.
  • Component Outlook (Revenue, USD Billion, 2018 - 2030)
  • Platform
  • Services
  • Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
  • On-premise
  • Cloud
  • Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
  • SMEs
  • Large Enterprises
  • Application Outlook (Revenue, USD Billion, 2018 - 2030)
  • Sales & Marketing Optimization
  • Customer Service
  • Risk & Compliance Management
  • Reporting & Analytics
  • Customer Segmentation & Onboarding
  • Others
  • End-use Outlook (Revenue, USD Billion, 2018 - 2030)
  • BFSI
  • Retail and E-commerce
  • Telecommunications and IT
  • Manufacturing
  • Transportation and Logistics
  • Government and Defense
  • Healthcare and Life Sciences
  • Media and Entertainment
  • Travel and Hospitality
  • Others
  • Regional Outlook (Revenue, USD Billion, 2018 - 2030)
  • North America
  • U.S.
  • Canada
  • Mexico
  • Europe
  • Germany
  • UK
  • France
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Latin America
  • Brazil
  • Middle East & Africa
  • UAE
  • Kingdom of Saudi Arabia
  • South Africa
CHAPTER 1. METHODOLOGY AND SCOPE

1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
  1.3.1. Information Procurement
  1.3.2. Information or Data Analysis
  1.3.3. Market Formulation & Data Visualization
  1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
  1.4.1. List of Data Sources

CHAPTER 2. EXECUTIVE SUMMARY

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

CHAPTER 3. CUSTOMER SUCCESS PLATFORMS VARIABLES, TRENDS, & SCOPE

3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
  3.3.1. Market Drivers Analysis
  3.3.2. Market Restraints Analysis
  3.3.3. Industry Opportunities
3.4. Customer Success Platforms Analysis Tools
  3.4.1. Porter’s Analysis
    3.4.1.1. Bargaining power of the suppliers
    3.4.1.2. Bargaining power of the buyers
    3.4.1.3. Threats of substitution
    3.4.1.4. Threats from new entrants
    3.4.1.5. Competitive rivalry
  3.4.2. PESTEL Analysis
    3.4.2.1. Political landscape
    3.4.2.2. Economic and Social landscape
    3.4.2.3. Technological landscape
    3.4.2.4. Environmental landscape
    3.4.2.5. Legal landscape

CHAPTER 4. CUSTOMER SUCCESS PLATFORMS: COMPONENT ESTIMATES & TREND ANALYSIS

4.1. Segment Dashboard
4.2. Customer Success Platforms: Component Movement Analysis, USD Billion, 2023 & 2030
4.3. Platform
  4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.4. Services
  4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

CHAPTER 5. CUSTOMER SUCCESS PLATFORMS: DEPLOYMENT ESTIMATES & TREND ANALYSIS

5.1. Segment Dashboard
5.2. Customer Success Platforms: Deployment Movement Analysis, USD Billion, 2023 & 2030
5.3. On-premise
  5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
5.4. Cloud
  5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

CHAPTER 6. CUSTOMER SUCCESS PLATFORMS: ENTERPRISE SIZE ESTIMATES & TREND ANALYSIS

6.1. Segment Dashboard
6.2. Customer Success Platforms: Enterprise Size Movement Analysis, USD Billion, 2023 & 2030
6.3. SMEs
  6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.4. Large Enterprises
  6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

CHAPTER 7. CUSTOMER SUCCESS PLATFORMS: APPLICATION ESTIMATES & TREND ANALYSIS

7.1. Segment Dashboard
7.2. Customer Success Platforms: Application Movement Analysis, USD Billion, 2023 & 2030
7.3. Sales & Marketing Optimization
  7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.4. Customer Service
  7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.5. Risk & Compliance Management
  7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.6. Reporting & Analytics
  7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.7. Customer Segmentation & Onboarding
  7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.8. Others
  7.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

CHAPTER 8. CUSTOMER SUCCESS PLATFORMS: END USE ESTIMATES & TREND ANALYSIS

8.1. Segment Dashboard
8.2. Customer Success Platforms Share by Industry 2023 & 2030 (USD Billion)
8.3. BFSI
  8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.4. Retail and e-commerce
  8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.5. Telecommunications and IT
  8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.6. Manufacturing
  8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.7. Transportation and Logistics
  8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.8. Government and Defense
  8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.9. Healthcare and Life Sciences
  8.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.10. Media and Entertainment
  8.10.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.11. Travel and Hospitality
  8.11.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.12. Others
  8.12.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

CHAPTER 9. CUSTOMER SUCCESS PLATFORMS MARKET: REGIONAL ESTIMATES & TREND ANALYSIS

9.1. Customer Success Platforms Market Share, By Region, 2023 & 2030, USD Billion
9.2. North America
  9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  9.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  9.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  9.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  9.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  9.2.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.2.7. U.S.
    9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.2.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.2.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.2.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.2.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.2.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.2.8. Canada
    9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.2.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.2.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.2.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.2.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.2.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.2.9. Mexico
    9.2.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.2.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.2.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.2.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.2.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.2.9.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.3. Europe
  9.3.1. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  9.3.2. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  9.3.3. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  9.3.4. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  9.3.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.3.6. UK
    9.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.3.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.3.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.3.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.3.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.3.6.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.3.7. Germany
    9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.3.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.3.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.3.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.3.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.3.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.3.8. France
    9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.3.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.3.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.3.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.3.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.3.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.4. Asia Pacific
  9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  9.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  9.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  9.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  9.4.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  9.4.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.4.7. China
    9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.4.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.4.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.4.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.4.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.4.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.4.8. India
    9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.4.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.4.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.4.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.4.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.4.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.4.9. Japan
    9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.4.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.4.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.4.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.4.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.4.9.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.4.10. Australia
    9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.4.10.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.4.10.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.4.10.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.4.10.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.4.10.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.4.11. South Korea
    9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.4.11.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.4.11.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.4.11.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.4.11.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.4.11.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.5. Latin America
  9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  9.5.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  9.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  9.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  9.5.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  9.5.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.5.7. Brazil
    9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.5.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.5.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.5.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.5.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.5.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.6. Middle East & Africa
    9.6.1.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.6.1.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.6.1.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.6.1.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.6.1.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.6.1.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.6.2. UAE
    9.6.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.6.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.6.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.6.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.6.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.6.2.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.6.3. Saudi Arabia
    9.6.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.6.3.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.6.3.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.6.3.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.6.3.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.6.3.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  9.6.4. South Africa
    9.6.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    9.6.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    9.6.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    9.6.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    9.6.4.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    9.6.4.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)

CHAPTER 10. COMPETITIVE LANDSCAPE

10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Market Share Analysis
10.4. Company Heat Map Analysis
10.5. Strategy Mapping
  10.5.1. Expansion
  10.5.2. Mergers & Acquisition
  10.5.3. Partnerships & Collaborations
  10.5.4. New Product Launches
  10.5.5. Research And Development
10.6. Company Profiles
  10.6.1. ChurnZero
    10.6.1.1. Participant’s Overview
    10.6.1.2. Financial Performance
    10.6.1.3. Product Benchmarking
    10.6.1.4. Recent Developments
  10.6.2. Cisco Systems, Inc.
    10.6.2.1. Participant’s Overview
    10.6.2.2. Financial Performance
    10.6.2.3. Product Benchmarking
    10.6.2.4. Recent Developments
  10.6.3. ClientSuccess
    10.6.3.1. Participant’s Overview
    10.6.3.2. Financial Performance
    10.6.3.3. Product Benchmarking
    10.6.3.4. Recent Developments
  10.6.4. Freshworks Inc.
    10.6.4.1. Participant’s Overview
    10.6.4.2. Financial Performance
    10.6.4.3. Product Benchmarking
    10.6.4.4. Recent Developments
  10.6.5. Gainsight
    10.6.5.1. Participant’s Overview
    10.6.5.2. Financial Performance
    10.6.5.3. Product Benchmarking
    10.6.5.4. Recent Developments
  10.6.6. HubSpot, Inc.
    10.6.6.1. Participant’s Overview
    10.6.6.2. Financial Performance
    10.6.6.3. Product Benchmarking
    10.6.6.4. Recent Developments
  10.6.7. Medallia Inc.
    10.6.7.1. Participant’s Overview
    10.6.7.2. Financial Performance
    10.6.7.3. Product Benchmarking
    10.6.7.4. Recent Developments
  10.6.8. Salesforce.com, inc.
    10.6.8.1. Participant’s Overview
    10.6.8.2. Financial Performance
    10.6.8.3. Product Benchmarking
    10.6.8.4. Recent Developments
  10.6.9. SmartKarrot
    10.6.9.1. Participant’s Overview
    10.6.9.2. Financial Performance
    10.6.9.3. Product Benchmarking
    10.6.9.4. Recent Developments
  10.6.10. Totango
    10.6.10.1. Participant’s Overview
    10.6.10.2. Financial Performance
    10.6.10.3. Product Benchmarking
    10.6.10.4. Recent Developments
LIST OF TABLES


Table 1 Customer success platforms market (USD Billion), 2018 - 2030
Table 2 Global customer success platforms market estimates and forecasts by region, (USD Billion), 2018 - 2030
Table 3 Global customer success platforms market estimates and forecasts by component, (USD Billion), 2018 - 2030
Table 4 Global customer success platforms market estimates and forecasts by deployment, (USD Billion), 2018 - 2030
Table 5 Global customer success platforms market estimates and forecasts by enterprise size, (USD Billion), 2018 - 2030
Table 6 Global customer success platforms market estimates and forecasts by application, (USD Billion), 2018 - 2030
Table 7 Global customer success platforms market estimates and forecasts by end use, (USD Billion), 2018 - 2030
Table 8 Components market by region, 2018 - 2030 (USD Billion)
Table 9 Platform market by region, 2018 - 2030 (USD Billion)
Table 10 Services market by region, 2018 - 2030 (USD Billion)
Table 11 Deployment mode market by region, 2018 - 2030 (USD Billion)
Table 12 On-premise market by region, 2018 - 2030 (USD Billion)
Table 13 Cloud market by region, 2018 - 2030 (USD Billion)
Table 14 Enterprise Size market by region, 2018 - 2030 (USD Billion)
Table 15 SMEs market by region, 2018 - 2030 (USD Billion)
Table 16 Large enterprises market by region, 2018 - 2030 (USD Billion)
Table 17 Application market by region, 2018 - 2030 (USD Billion)
Table 18 Sales & marketing optimization market by region, 2018 - 2030 (USD Billion)
Table 19 Customer service market by region, 2018 - 2030 (USD Billion)
Table 20 Risk & compliance management market by region, 2018 - 2030 (USD Billion)
Table 21 Reporting & Analytics market by region, 2018 - 2030 (USD Billion)
Table 22 Customer segmentation & onboarding market by region, 2018 - 2030 (USD Billion)
Table 23 End use market by region, 2018 - 2030 (USD Billion)
Table 24 BFSI market by region, 2018 - 2030 (USD Billion)
Table 25 Retail and e-commerce market by region, 2018 - 2030 (USD Billion)
Table 26 Telecommunications and IT market by region, 2018 - 2030 (USD Billion)
Table 27 Manufacturing market by region, 2018 - 2030 (USD Billion)
Table 28 Transportation and logistics market by region, 2018 - 2030 (USD Billion)
Table 29 Government and defence market by region, 2018 - 2030 (USD Billion)
Table 30 Healthcare and life sciences market by region, 2018 - 2030 (USD Billion)
Table 31 Media and entertainment market by region, 2018 - 2030 (USD Billion)
Table 32 Travel and hospitality market by region, 2018 - 2030 (USD Billion)
Table 33 Others market by region, 2018 - 2030 (USD Billion)
Table 34 North America customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 35 North America customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 36 North America customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 37 North America customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 38 North America customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 39 U.S. customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 40 U.S. customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 41 U.S. customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 42 U.S. customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 43 U.S. customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 44 Canada customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 45 Canada customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 46 Canada customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 47 Canada customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 48 Canada customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 49 Mexico customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 50 Mexico customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 51 Mexico customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 52 Mexico customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 53 Mexico customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 54 Europe customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 55 Europe customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 56 Europe customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 57 Europe customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 58 Europe customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 59 UK customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 60 UK customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 61 UK customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 62 UK customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 63 UK customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 64 Germany customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 65 Germany customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 66 Germany customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 67 Germany customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 68 Germany customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 69 France customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 70 France customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 71 France customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 72 France customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 73 France customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 74 Asia Pacific customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 75 Asia Pacific customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 76 Asia Pacific customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 77 Asia Pacific customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 78 Asia Pacific customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 79 China customer success platforms market, by component, 2018 - 2030 (Revenue,USD Billion)
Table 80 China customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 81 China customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 82 China customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 83 China customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 84 India management market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 85 India customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 86 India customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 87 India customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 88 India customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 89 Japan customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 90 Japan customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 91 Japan customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 92 Japan customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 93 Japan customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 94 Australia customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 95 Australia customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 96 Australia customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 97 Australia customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 98 Australia customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 99 South Korea customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 100 South Korea customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 101 South Korea customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 102 South Korea customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 103 South Korea customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 104 Latin America customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 105 Latin America customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 106 Latin America customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 107 Latin America customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 108 Latin America customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 109 Brazil customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 110 Brazil customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 111 Brazil customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 112 Brazil customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 113 Brazil customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 114 MEA customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 115 MEA customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 116 MEA customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 117 MEA customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 118 MEA customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 119 UAE customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 120 UAE customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 121 UAE customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 122 UAE customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 123 UAE customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 124 Saudi Arabia customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 125 Saudi Arabia customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 126 Saudi Arabia customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 127 Saudi Arabia customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 128 Saudi Arabia customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 129 South Africa customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 130 South Africa customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 131 South Africa customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 132 South Africa customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 133 South Africa customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)z
LIST OF FIGURES


Fig. 1 Market research end-use
Fig. 2 Data triangulation techniques
Fig. 3 Primary research pattern
Fig. 4 Market research approaches
Fig. 5 QFD modeling for market share assessment
Fig. 6 Information Textile
Fig. 7 Market Formulation and Validation
Fig. 8 Data Validating & Publishing
Fig. 9 Market Segmentation & Scope
Fig. 10 Concrete Bonding Agents Market Snapshot
Fig. 11 Segment Snapshot (1/2)
Fig. 12 Segment Snapshot (2/2)
Fig. 13 Competitive Landscape Snapshot
Fig. 14 Concrete bonding agents market outlook
Fig. 15 Concrete Bonding Agents Market Value, 2023 (USD Million)
Fig. 16 Concrete Bonding Agents Market - Value Chain Analysis
Fig. 17 Concrete Bonding Agents Market - Price Trend Analysis 2018 - 2030 (USD/Kg)
Fig. 18 Concrete Bonding Agents Market - Market Dynamics
Fig. 19 Concrete Bonding Agents Market - PORTER’s Analysis
Fig. 20 Concrete Bonding Agents Market - PESTEL Analysis
Fig. 21 Concrete Bonding Agents Market Estimates & Forecasts, By Product: Key Takeaways
Fig. 22 Concrete Bonding Agents Market Share, By Product, 2023 & 2030
Fig. 23 Cementitious Latex-based Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 24 Epoxy-based Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 25 Concrete Bonding Agents Market Estimates & Forecasts, By Application: Key Takeaways
Fig. 26 Concrete Bonding Agents Market Share, By Application, 2023 & 2030
Fig. 27 Concrete Bonding Agents Market Estimates & Forecasts, in Repairing, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 28 Compounds Market Estimates & Forecasts, in Flooring, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 29 Concrete Bonding Agents Market Estimates & Forecasts, in Decorative, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 30 Concrete Bonding Agents Market Estimates & Forecasts, in Other Applications, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 31 Concrete Bonding Agents Market Estimates & Forecasts, By End Use: Key Takeaways
Fig. 32 Concrete Bonding Agents Market Share, By End Use, 2023 & 2030
Fig. 33 Concrete Bonding Agents Market Estimates & Forecasts, in Residential, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 34 Concrete Bonding Agents Market Estimates & Forecasts, in Non-Residential, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 35 Concrete Bonding Agents Market Revenue, By Region, 2023 & 2030 (USD Million)
Fig. 36 North America Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 37 U.S. Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 38 Canada Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 39 Mexico Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 40 Europe Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 41 Germany Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 42 UK Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 43 France Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 44 Italy Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 45 Spain Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 46 Asia Pacific Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 47 China Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 48 India Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 49 Japan Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 50 South Korea Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 51 Australia Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 52 Central & South America Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 53 Brazil Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 54 Argentina Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 55 Middle East & Africa Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 56 Saudi Arabia Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 57 South Africa Concrete Bonding Agents Market Estimates & Forecasts, 2018 - 2030 (Kilo Tons) (USD Million)
Fig. 58 Key Company Categorization
Fig. 59 Company Market Positioning
Fig. 60 Key Company Market Share Analysis, 2023
Fig. 61 Strategy Mapping


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