Customer Experience Management Market Size, Share & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By Organization Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030
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Customer Experience Management Market Growth & Trends
The global customer experience management market size is expected to reach USD 32.87 billion by 2030, registering a CAGR of 15.8% from 2024 to 2030, according to a new report by Grand View Research, Inc. Customer experience management (CEM) solutions are gaining widespread popularity in diverse industries. As businesses become more customer-centric, the market is expected to witness rapid growth over the forecast period. Ongoing trends such as hyper-personalization of customer service, the use of AI & automation, and various customer value models are the key attributes propelling the growth. Moreover, implementing robust social media customer service can help reduce costs, increase response times, improve customer satisfaction, and increase the adoption of the CEM platform across industries. Thus, driving industry growth.
As working from home becomes more common, facilitated by video conferencing, digital transformation of the customer and employee experience will be critical for growth. Remote working frequently leads to higher Employee Satisfaction (E-SAT), which leads to higher overall Customer Satisfaction (C-SAT). A remote workforce allows an organization to hire the best talent from all over the world, which improves both the local and global customer experiences. Organizations that want to keep their customer experience scope onshore/nearshore could benefit from a right-shored work-at-home model rather than an offshore-only model. These developments would further drive industry growth.
Organizations have implemented new business models to broaden their customer reach and improve the end-user experience. Organizations are also working to improve their ability to adapt to changing customer expectations as well as market conditions. Several industries and industry verticals are expanding their customer reach by utilizing various e-commerce models, such as e-retail, direct-to-customer (D2C), marketplace, and social commerce. For instance, Oracle Corp., a software company, provides Oracle Commerce, a unified B2C and B2B e-commerce platform. The solution uses interactive dashboards and data visualizations and takes real-time insights from every customer engagement.
Customer Experience Management Market Report Highlights
Customer Experience Management Market Growth & Trends
The global customer experience management market size is expected to reach USD 32.87 billion by 2030, registering a CAGR of 15.8% from 2024 to 2030, according to a new report by Grand View Research, Inc. Customer experience management (CEM) solutions are gaining widespread popularity in diverse industries. As businesses become more customer-centric, the market is expected to witness rapid growth over the forecast period. Ongoing trends such as hyper-personalization of customer service, the use of AI & automation, and various customer value models are the key attributes propelling the growth. Moreover, implementing robust social media customer service can help reduce costs, increase response times, improve customer satisfaction, and increase the adoption of the CEM platform across industries. Thus, driving industry growth.
As working from home becomes more common, facilitated by video conferencing, digital transformation of the customer and employee experience will be critical for growth. Remote working frequently leads to higher Employee Satisfaction (E-SAT), which leads to higher overall Customer Satisfaction (C-SAT). A remote workforce allows an organization to hire the best talent from all over the world, which improves both the local and global customer experiences. Organizations that want to keep their customer experience scope onshore/nearshore could benefit from a right-shored work-at-home model rather than an offshore-only model. These developments would further drive industry growth.
Organizations have implemented new business models to broaden their customer reach and improve the end-user experience. Organizations are also working to improve their ability to adapt to changing customer expectations as well as market conditions. Several industries and industry verticals are expanding their customer reach by utilizing various e-commerce models, such as e-retail, direct-to-customer (D2C), marketplace, and social commerce. For instance, Oracle Corp., a software company, provides Oracle Commerce, a unified B2C and B2B e-commerce platform. The solution uses interactive dashboards and data visualizations and takes real-time insights from every customer engagement.
Customer Experience Management Market Report Highlights
- The speech analytics segment is expected to witness a CAGR of 18.4% from 2024 to 2030. Through the calls, they assist enterprises in identifying the areas of trends, opportunities, and concerns. Speech analytics tools in contact centers help improve agent performance, monitor compliance, streamline business processes, improve first-call resolution, and improve customer experience
- The web services segment is anticipated to grow at a CAGR of 17.4% from 2024 to 2030. CX web services provide the tools and expertise to measure, analyze, and improve customer interactions, leading to a strong ROI for businesses. Moreover, the rise of cloud-based Software as a Service (SaaS) offerings has made CX web services more accessible and affordable for businesses of all sizes
- The cloud segment is anticipated to grow at a CAGR of 18.3% from 2024 to 2030. The cloud deployment model enables enterprises to purchase only the features, added applications, or updated versions of the software, based on the pay-as-you-go subscription model. On account of these benefits, large enterprises are gradually investing in CEM software and collaborating with technology providers for digital transformation
- The BFSI segment is anticipated to register the highest CAGR of 17.1% from 2024 to 2030 owing to the increasing adoption of cloud-based deployment models and investments in advanced technologies to offer digital finance management assistance
- The Asia Pacific regional market is expected to register the highest CAGR of 17.5% from 2024 to 2030 due to a strong presence of call centers, an increasing trend of social media marketing, and a growing emphasis on customer satisfaction across industries & sectors
CHAPTER 1. METHODOLOGY AND SCOPE
1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
1.3.1. Information Procurement
1.3.2. Information or Data Analysis
1.3.3. Market Formulation & Data Visualization
1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
1.4.1. List of Data Sources
CHAPTER 2. EXECUTIVE SUMMARY
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
CHAPTER 3. CUSTOMER EXPERIENCE MANAGEMENT MARKET VARIABLES, TRENDS, & SCOPE
3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Drivers Analysis
3.3.2. Market Restraints Analysis
3.3.3. Market Opportunity Analysis
3.4. Customer Experience Management Market Analysis Tools
3.4.1. Porter’s Analysis
3.4.1.1. Bargaining power of the suppliers
3.4.1.2. Bargaining power of the buyers
3.4.1.3. Threats of substitution
3.4.1.4. Threats from new entrants
3.4.1.5. Competitive rivalry
3.4.2. PESTEL Analysis
3.4.2.1. Political landscape
3.4.2.2. Economic and Social landscape
3.4.2.3. Technological landscape
3.4.2.4. Environmental landscape
3.4.2.5. Legal landscape
CHAPTER 4. CUSTOMER EXPERIENCE MANAGEMENT MARKET: ANALYTICAL TOOLS ESTIMATES & TREND ANALYSIS
4.1. Segment Dashboard
4.2. Customer Experience Management Market: Analytical Tools Movement Analysis, USD Billion, 2023 & 2030
4.3. EFM Software
4.3.1. EFM Software Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.4. Speech Analytics
4.4.1. Speech Analytics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.5. Text Analytics
4.5.1. Text Analytics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.6. Web Analytics & Content Management
4.6.1. Web Analytics & Content Management Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.7. Others
4.7.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 5. CUSTOMER EXPERIENCE MANAGEMENT MARKET: TOUCH POINT TYPE ESTIMATES & TREND ANALYSIS
5.1. Segment Dashboard
5.2. Customer Experience Management Market: Touch Point Type Movement Analysis, USD Billion, 2023 & 2030
5.3. Stores/Branches
5.3.1. Stores/Branches Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.4. Call Centers
5.4.1. Call Centers Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.5. Social Media Platform
5.5.1. Social Media Platform Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.6. Email
5.6.1. Email Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.7. Mobile
5.7.1. Mobile Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.8. Web Services
5.8.1. Web Services Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.9. Others
5.9.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 6. CUSTOMER EXPERIENCE MANAGEMENT MARKET: DEPLOYMENT ESTIMATES & TREND ANALYSIS
6.1. Segment Dashboard
6.2. Customer Experience Management Market: Deployment Movement Analysis, USD Billion, 2023 & 2030
6.3. Cloud
6.3.1. Cloud Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
6.4. On-premises
6.4.1. On-premises Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 7. CUSTOMER EXPERIENCE MANAGEMENT MARKET: ORGANIZATION SIZE ESTIMATES & TREND ANALYSIS
7.1. Segment Dashboard
7.2. Customer Experience Management Market: Organization Size Movement Analysis, USD Billion, 2023 & 2030
7.3. Large Enterprises
7.3.1. Large Enterprises Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.4. Small and Medium Enterprises
7.4.1. Small and Medium Enterprises Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 8. CUSTOMER EXPERIENCE MANAGEMENT MARKET: END-USE ESTIMATES & TREND ANALYSIS
8.1. Segment Dashboard
8.2. Customer Experience Management Market: End-use Movement Analysis, USD Billion, 2023 & 2030
8.3. BFSI
8.3.1. BFSI Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.4. Retail
8.4.1. Retail Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.5. Healthcare
8.5.1. Healthcare Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.6. IT & Telecommunications
8.6.1. IT & Telecommunication Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.7. Manufacturing
8.7.1. Manufacturing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.8. Government, Energy & Utilities
8.8.1. Government, Energy & Utilities Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.9. Construction, Real Estate & Property Management
8.9.1. Construction, Real Estate & Property Management Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.10. Service Business
8.10.1. Service Business Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.11. Others
8.11.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 9. CUSTOMER EXPERIENCE MANAGEMENT MARKET: REGIONAL ESTIMATES & TREND ANALYSIS
9.1. Customer Experience Management Market Share by Region, 2023 & 2030 (USD Billion)
9.2. North America
9.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.2.7. U.S.
9.2.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.2.8. Canada
9.2.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.2.9. Mexico
9.2.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3. Europe
9.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.7. UK
9.3.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.8. Germany
9.3.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.9. France
9.3.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.10. Italy
9.3.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.10.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.10.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.10.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.10.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4. Asia Pacific
9.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.7. China
9.4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.8. India
9.4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.9. Japan
9.4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.10. Australia
9.4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.10.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.10.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.10.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.10.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.11. South Korea
9.4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.11.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.11.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.11.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.11.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.11.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.12. New Zealand
9.4.12.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.12.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.12.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.12.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.12.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.12.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.5. Latin America
9.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.5.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.5.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.5.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.5.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.5.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.5.7. Brazil
9.5.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.5.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.5.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.5.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.5.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.5.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6. Middle East & Africa
9.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6.7. UAE
9.6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6.8. KSA
9.6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6.9. South Africa
9.6.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
CHAPTER 10. COMPETITIVE LANDSCAPE
10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Market Share Analysis
10.4. Company Heat Map Analysis
10.5. Strategy Mapping
10.5.1. Expansion
10.5.2. Mergers & Acquisition
10.5.3. Partnerships & Collaborations
10.5.4. New Product Launches
10.5.5. Research And Development
10.6. Company Profiles
10.6.1. Adobe Inc.
10.6.1.1. Participant’s Overview
10.6.1.2. Financial Performance
10.6.1.3. Product Benchmarking
10.6.1.4. Recent Developments
10.6.2. Avaya Inc.
10.6.2.1. Participant’s Overview
10.6.2.2. Financial Performance
10.6.2.3. Product Benchmarking
10.6.2.4. Recent Developments
10.6.3. Clarabridge
10.6.3.1. Participant’s Overview
10.6.3.2. Financial Performance
10.6.3.3. Product Benchmarking
10.6.3.4. Recent Developments
10.6.4. Freshworks Inc.
10.6.4.1. Participant’s Overview
10.6.4.2. Financial Performance
10.6.4.3. Product Benchmarking
10.6.4.4. Recent Developments
10.6.5. Genesys
10.6.5.1. Participant’s Overview
10.6.5.2. Financial Performance
10.6.5.3. Product Benchmarking
10.6.5.4. Recent Developments
10.6.6. International Business Machines Corporation
10.6.6.1. Participant’s Overview
10.6.6.2. Financial Performance
10.6.6.3. Product Benchmarking
10.6.6.4. Recent Developments
10.6.7. Medallia Inc.
10.6.7.1. Participant’s Overview
10.6.7.2. Financial Performance
10.6.7.3. Product Benchmarking
10.6.7.4. Recent Developments
10.6.8. Miraway
10.6.8.1. Participant’s Overview
10.6.8.2. Financial Performance
10.6.8.3. Product Benchmarking
10.6.8.4. Recent Developments
10.6.9. Open Text Corporation
10.6.9.1. Participant’s Overview
10.6.9.2. Financial Performance
10.6.9.3. Product Benchmarking
10.6.9.4. Recent Developments
10.6.10. Oracle Corporation
10.6.10.1. Participant’s Overview
10.6.10.2. Financial Performance
10.6.10.3. Product Benchmarking
10.6.10.4. Recent Developments
10.6.11. Qualtrics
10.6.11.1. Participant’s Overview
10.6.11.2. Financial Performance
10.6.11.3. Product Benchmarking
10.6.11.4. Recent Developments
10.6.12. SAP SE
10.6.12.1. Participant’s Overview
10.6.12.2. Financial Performance
10.6.12.3. Product Benchmarking
10.6.12.4. Recent Developments
10.6.13. SAS Institute Inc.
10.6.13.1. Participant’s Overview
10.6.13.2. Financial Performance
10.6.13.3. Product Benchmarking
10.6.13.4. Recent Developments
10.6.14. Service Management Group (SMG)
10.6.14.1. Participant’s Overview
10.6.14.2. Financial Performance
10.6.14.3. Product Benchmarking
10.6.14.4. Recent Developments
10.6.15. Tech Mahindra Limited
10.6.15.1. Participant’s Overview
10.6.15.2. Financial Performance
10.6.15.3. Product Benchmarking
10.6.15.4. Recent Developments
10.6.16. Verint
10.6.16.1. Participant’s Overview
10.6.16.2. Financial Performance
10.6.16.3. Product Benchmarking
10.6.16.4. Recent Developments
10.6.17. Zendesk
10.6.17.1. Participant’s Overview
10.6.17.2. Financial Performance
10.6.17.3. Product Benchmarking
10.6.17.4. Recent Developments
1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
1.3.1. Information Procurement
1.3.2. Information or Data Analysis
1.3.3. Market Formulation & Data Visualization
1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
1.4.1. List of Data Sources
CHAPTER 2. EXECUTIVE SUMMARY
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
CHAPTER 3. CUSTOMER EXPERIENCE MANAGEMENT MARKET VARIABLES, TRENDS, & SCOPE
3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Drivers Analysis
3.3.2. Market Restraints Analysis
3.3.3. Market Opportunity Analysis
3.4. Customer Experience Management Market Analysis Tools
3.4.1. Porter’s Analysis
3.4.1.1. Bargaining power of the suppliers
3.4.1.2. Bargaining power of the buyers
3.4.1.3. Threats of substitution
3.4.1.4. Threats from new entrants
3.4.1.5. Competitive rivalry
3.4.2. PESTEL Analysis
3.4.2.1. Political landscape
3.4.2.2. Economic and Social landscape
3.4.2.3. Technological landscape
3.4.2.4. Environmental landscape
3.4.2.5. Legal landscape
CHAPTER 4. CUSTOMER EXPERIENCE MANAGEMENT MARKET: ANALYTICAL TOOLS ESTIMATES & TREND ANALYSIS
4.1. Segment Dashboard
4.2. Customer Experience Management Market: Analytical Tools Movement Analysis, USD Billion, 2023 & 2030
4.3. EFM Software
4.3.1. EFM Software Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.4. Speech Analytics
4.4.1. Speech Analytics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.5. Text Analytics
4.5.1. Text Analytics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.6. Web Analytics & Content Management
4.6.1. Web Analytics & Content Management Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.7. Others
4.7.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 5. CUSTOMER EXPERIENCE MANAGEMENT MARKET: TOUCH POINT TYPE ESTIMATES & TREND ANALYSIS
5.1. Segment Dashboard
5.2. Customer Experience Management Market: Touch Point Type Movement Analysis, USD Billion, 2023 & 2030
5.3. Stores/Branches
5.3.1. Stores/Branches Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.4. Call Centers
5.4.1. Call Centers Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.5. Social Media Platform
5.5.1. Social Media Platform Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.6. Email
5.6.1. Email Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.7. Mobile
5.7.1. Mobile Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.8. Web Services
5.8.1. Web Services Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.9. Others
5.9.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 6. CUSTOMER EXPERIENCE MANAGEMENT MARKET: DEPLOYMENT ESTIMATES & TREND ANALYSIS
6.1. Segment Dashboard
6.2. Customer Experience Management Market: Deployment Movement Analysis, USD Billion, 2023 & 2030
6.3. Cloud
6.3.1. Cloud Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
6.4. On-premises
6.4.1. On-premises Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 7. CUSTOMER EXPERIENCE MANAGEMENT MARKET: ORGANIZATION SIZE ESTIMATES & TREND ANALYSIS
7.1. Segment Dashboard
7.2. Customer Experience Management Market: Organization Size Movement Analysis, USD Billion, 2023 & 2030
7.3. Large Enterprises
7.3.1. Large Enterprises Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.4. Small and Medium Enterprises
7.4.1. Small and Medium Enterprises Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 8. CUSTOMER EXPERIENCE MANAGEMENT MARKET: END-USE ESTIMATES & TREND ANALYSIS
8.1. Segment Dashboard
8.2. Customer Experience Management Market: End-use Movement Analysis, USD Billion, 2023 & 2030
8.3. BFSI
8.3.1. BFSI Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.4. Retail
8.4.1. Retail Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.5. Healthcare
8.5.1. Healthcare Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.6. IT & Telecommunications
8.6.1. IT & Telecommunication Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.7. Manufacturing
8.7.1. Manufacturing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.8. Government, Energy & Utilities
8.8.1. Government, Energy & Utilities Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.9. Construction, Real Estate & Property Management
8.9.1. Construction, Real Estate & Property Management Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.10. Service Business
8.10.1. Service Business Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
8.11. Others
8.11.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
CHAPTER 9. CUSTOMER EXPERIENCE MANAGEMENT MARKET: REGIONAL ESTIMATES & TREND ANALYSIS
9.1. Customer Experience Management Market Share by Region, 2023 & 2030 (USD Billion)
9.2. North America
9.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.2.7. U.S.
9.2.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.2.8. Canada
9.2.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.2.9. Mexico
9.2.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.2.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.2.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.2.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.2.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.2.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3. Europe
9.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.7. UK
9.3.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.8. Germany
9.3.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.9. France
9.3.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.3.10. Italy
9.3.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.3.10.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.3.10.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.3.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.3.10.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.3.10.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4. Asia Pacific
9.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.7. China
9.4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.8. India
9.4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.9. Japan
9.4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.10. Australia
9.4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.10.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.10.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.10.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.10.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.11. South Korea
9.4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.11.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.11.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.11.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.11.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.11.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.4.12. New Zealand
9.4.12.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.4.12.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.4.12.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.4.12.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.4.12.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.4.12.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.5. Latin America
9.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.5.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.5.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.5.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.5.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.5.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.5.7. Brazil
9.5.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.5.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.5.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.5.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.5.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.5.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6. Middle East & Africa
9.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6.7. UAE
9.6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.7.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.7.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.7.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.7.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6.8. KSA
9.6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.8.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.8.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.8.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.8.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
9.6.9. South Africa
9.6.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
9.6.9.2. Market Size Estimates and Forecasts by Analytical Tools, 2018 - 2030 (USD Billion)
9.6.9.3. Market Size Estimates and Forecasts by Touch Point Type, 2018 - 2030 (USD Billion)
9.6.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
9.6.9.5. Market Size Estimates and Forecasts by Organization Size, 2018 - 2030 (USD Billion)
9.6.9.6. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
CHAPTER 10. COMPETITIVE LANDSCAPE
10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Market Share Analysis
10.4. Company Heat Map Analysis
10.5. Strategy Mapping
10.5.1. Expansion
10.5.2. Mergers & Acquisition
10.5.3. Partnerships & Collaborations
10.5.4. New Product Launches
10.5.5. Research And Development
10.6. Company Profiles
10.6.1. Adobe Inc.
10.6.1.1. Participant’s Overview
10.6.1.2. Financial Performance
10.6.1.3. Product Benchmarking
10.6.1.4. Recent Developments
10.6.2. Avaya Inc.
10.6.2.1. Participant’s Overview
10.6.2.2. Financial Performance
10.6.2.3. Product Benchmarking
10.6.2.4. Recent Developments
10.6.3. Clarabridge
10.6.3.1. Participant’s Overview
10.6.3.2. Financial Performance
10.6.3.3. Product Benchmarking
10.6.3.4. Recent Developments
10.6.4. Freshworks Inc.
10.6.4.1. Participant’s Overview
10.6.4.2. Financial Performance
10.6.4.3. Product Benchmarking
10.6.4.4. Recent Developments
10.6.5. Genesys
10.6.5.1. Participant’s Overview
10.6.5.2. Financial Performance
10.6.5.3. Product Benchmarking
10.6.5.4. Recent Developments
10.6.6. International Business Machines Corporation
10.6.6.1. Participant’s Overview
10.6.6.2. Financial Performance
10.6.6.3. Product Benchmarking
10.6.6.4. Recent Developments
10.6.7. Medallia Inc.
10.6.7.1. Participant’s Overview
10.6.7.2. Financial Performance
10.6.7.3. Product Benchmarking
10.6.7.4. Recent Developments
10.6.8. Miraway
10.6.8.1. Participant’s Overview
10.6.8.2. Financial Performance
10.6.8.3. Product Benchmarking
10.6.8.4. Recent Developments
10.6.9. Open Text Corporation
10.6.9.1. Participant’s Overview
10.6.9.2. Financial Performance
10.6.9.3. Product Benchmarking
10.6.9.4. Recent Developments
10.6.10. Oracle Corporation
10.6.10.1. Participant’s Overview
10.6.10.2. Financial Performance
10.6.10.3. Product Benchmarking
10.6.10.4. Recent Developments
10.6.11. Qualtrics
10.6.11.1. Participant’s Overview
10.6.11.2. Financial Performance
10.6.11.3. Product Benchmarking
10.6.11.4. Recent Developments
10.6.12. SAP SE
10.6.12.1. Participant’s Overview
10.6.12.2. Financial Performance
10.6.12.3. Product Benchmarking
10.6.12.4. Recent Developments
10.6.13. SAS Institute Inc.
10.6.13.1. Participant’s Overview
10.6.13.2. Financial Performance
10.6.13.3. Product Benchmarking
10.6.13.4. Recent Developments
10.6.14. Service Management Group (SMG)
10.6.14.1. Participant’s Overview
10.6.14.2. Financial Performance
10.6.14.3. Product Benchmarking
10.6.14.4. Recent Developments
10.6.15. Tech Mahindra Limited
10.6.15.1. Participant’s Overview
10.6.15.2. Financial Performance
10.6.15.3. Product Benchmarking
10.6.15.4. Recent Developments
10.6.16. Verint
10.6.16.1. Participant’s Overview
10.6.16.2. Financial Performance
10.6.16.3. Product Benchmarking
10.6.16.4. Recent Developments
10.6.17. Zendesk
10.6.17.1. Participant’s Overview
10.6.17.2. Financial Performance
10.6.17.3. Product Benchmarking
10.6.17.4. Recent Developments
LIST OF TABLES
Table 1 Customer Experience Management market (USD Billion), 2018 - 2030
Table 2 Global customer experience management market estimates and forecasts by region (USD Billion), 2018 - 2030
Table 3 Global customer experience management market estimates and forecasts by analytical tools 2018 - 2030 (USD Billion)
Table 4 Global customer experience management market estimates and forecasts by touch point type 2018 - 2030 (USD Billion)
Table 5 Global customer experience management market estimates and forecasts by touch point type 2018 - 2030 (USD Billion)
Table 6 Global customer experience management market estimates and forecasts by organization size 2018 - 2030 (USD Billion)
Table 7 Global customer experience management market estimates and forecasts by deployment 2018 - 2030 (USD Billion)
Table 8 EFM software by region, 2018 - 2030 (USD Billion)
Table 9 Speech analytics by region, 2018 - 2030 (USD Billion)
Table 10 Text analytics by region, 2018 - 2030 (USD Billion)
Table 11 Web analytics & content management by region, 2018 - 2030 (USD Billion)
Table 12 Others by region, 2018 - 2030 (USD Billion)
Table 13 Stores/Branches by region, 2018 - 2030 (USD Billion)
Table 14 Call centers by region, 2018 - 2030 (USD Billion)
Table 15 Social media platform by region, 2018 - 2030 (USD Billion)
Table 16 Email by region, 2018 - 2030 (USD Billion)
Table 17 Mobile market by region, 2018 - 2030 (USD Billion)
Table 18 Web services market by region, 2018 - 2030 (USD Billion)
Table 19 Others market by region, 2018 - 2030 (USD Billion)
Table 20 Cloud market by region, 2018 - 2030 (USD Billion)
Table 21 On premise market by region, 2018 - 2030 (USD Billion)
Table 22 Large enterprises market by region, 2018 - 2030 (USD Billion)
Table 23 Small and Medium Enterprises market by region, 2018 - 2030 (USD Billion)
Table 24 BFSI market by region, 2018 - 2030 (USD Billion)
Table 25 Retail market by region, 2018 - 2030 (USD Billion)
Table 26 Healthcare market by region, 2018 - 2030 (USD Billion)
Table 27 IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
Table 28 Manufacturing market by region, 2018 - 2030 (USD Billion)
Table 29 Government, energy & utilities market by region, 2018 - 2030 (USD Billion)
Table 30 Construction, real estate & property management market by region, 2018 - 2030 (USD Billion)
Table 31 Service business market by region, 2018 - 2030 (USD Billion)
Table 32 Others market by region, 2018 - 2030 (USD Billion)
Table 33 North America customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 34 North America customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 35 North America customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 36 North America customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 37 North America customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 38 U.S. customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 39 U.S. customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 40 U.S. customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 41 U.S. customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 42 U.S. customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 43 Canada customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 44 Canada customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 45 Canada customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 46 Canada customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 47 Canada customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 48 Mexico customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 49 Mexico customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 50 Mexico customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 51 Mexico customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 52 Mexico customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 53 Europe customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 54 Europe customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 55 Europe customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 56 Europe customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 57 Europe customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 58 UK customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 59 UK customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 60 UK customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 61 UK customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 62 UK customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 63 Germany customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 64 Germany customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 65 Germany customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 66 Germany customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 67 Germany customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 68 France customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 69 France customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 70 France customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 71 France customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 72 France customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 73 Asia Pacific customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 74 Asia Pacific customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 75 Asia Pacific customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 76 Asia Pacific customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 77 Asia Pacific customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 78 China customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 79 China customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 80 China customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 81 China customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 82 China customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 83 India customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 84 India customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 85 India customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 86 India customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 87 India customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 88 Japan customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 89 Japan customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 90 Japan customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 91 Japan customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 92 Japan customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 93 Australia customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 94 Australia customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 95 Australia customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 96 Australia customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 97 Australia customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 98 South Korea customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 99 South Korea customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 100 South Korea customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 101 South Korea customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 102 South Korea customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 103 New Zealand customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 104 New Zealand customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 105 New Zealand customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 106 New Zealand customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 107 New Zealand customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 108 Latin America customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 109 Latin America customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 110 Latin America customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 111 Latin America customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 112 Latin America customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 113 Brazil customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 114 Brazil customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 115 Brazil customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 116 Brazil customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 117 Brazil customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 118 MEA customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 119 MEA customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 120 MEA customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 121 MEA customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 122 MEA customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 123 UAE customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 124 UAE customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 125 UAE customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 126 UAE customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 127 UAE customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 128 KSA customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 129 KSA customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 130 KSA customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 131 KSA customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 132 KSA customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 133 South Africa customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 134 South Africa customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 135 South Africa customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 136 South Africa customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 137 South Africa customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 1 Customer Experience Management market (USD Billion), 2018 - 2030
Table 2 Global customer experience management market estimates and forecasts by region (USD Billion), 2018 - 2030
Table 3 Global customer experience management market estimates and forecasts by analytical tools 2018 - 2030 (USD Billion)
Table 4 Global customer experience management market estimates and forecasts by touch point type 2018 - 2030 (USD Billion)
Table 5 Global customer experience management market estimates and forecasts by touch point type 2018 - 2030 (USD Billion)
Table 6 Global customer experience management market estimates and forecasts by organization size 2018 - 2030 (USD Billion)
Table 7 Global customer experience management market estimates and forecasts by deployment 2018 - 2030 (USD Billion)
Table 8 EFM software by region, 2018 - 2030 (USD Billion)
Table 9 Speech analytics by region, 2018 - 2030 (USD Billion)
Table 10 Text analytics by region, 2018 - 2030 (USD Billion)
Table 11 Web analytics & content management by region, 2018 - 2030 (USD Billion)
Table 12 Others by region, 2018 - 2030 (USD Billion)
Table 13 Stores/Branches by region, 2018 - 2030 (USD Billion)
Table 14 Call centers by region, 2018 - 2030 (USD Billion)
Table 15 Social media platform by region, 2018 - 2030 (USD Billion)
Table 16 Email by region, 2018 - 2030 (USD Billion)
Table 17 Mobile market by region, 2018 - 2030 (USD Billion)
Table 18 Web services market by region, 2018 - 2030 (USD Billion)
Table 19 Others market by region, 2018 - 2030 (USD Billion)
Table 20 Cloud market by region, 2018 - 2030 (USD Billion)
Table 21 On premise market by region, 2018 - 2030 (USD Billion)
Table 22 Large enterprises market by region, 2018 - 2030 (USD Billion)
Table 23 Small and Medium Enterprises market by region, 2018 - 2030 (USD Billion)
Table 24 BFSI market by region, 2018 - 2030 (USD Billion)
Table 25 Retail market by region, 2018 - 2030 (USD Billion)
Table 26 Healthcare market by region, 2018 - 2030 (USD Billion)
Table 27 IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
Table 28 Manufacturing market by region, 2018 - 2030 (USD Billion)
Table 29 Government, energy & utilities market by region, 2018 - 2030 (USD Billion)
Table 30 Construction, real estate & property management market by region, 2018 - 2030 (USD Billion)
Table 31 Service business market by region, 2018 - 2030 (USD Billion)
Table 32 Others market by region, 2018 - 2030 (USD Billion)
Table 33 North America customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 34 North America customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 35 North America customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 36 North America customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 37 North America customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 38 U.S. customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 39 U.S. customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 40 U.S. customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 41 U.S. customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 42 U.S. customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 43 Canada customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 44 Canada customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 45 Canada customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 46 Canada customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 47 Canada customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 48 Mexico customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 49 Mexico customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 50 Mexico customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 51 Mexico customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 52 Mexico customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 53 Europe customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 54 Europe customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 55 Europe customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 56 Europe customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 57 Europe customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 58 UK customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 59 UK customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 60 UK customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 61 UK customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 62 UK customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 63 Germany customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 64 Germany customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 65 Germany customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 66 Germany customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 67 Germany customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 68 France customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 69 France customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 70 France customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 71 France customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 72 France customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 73 Asia Pacific customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 74 Asia Pacific customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 75 Asia Pacific customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 76 Asia Pacific customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 77 Asia Pacific customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 78 China customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 79 China customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 80 China customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 81 China customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 82 China customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 83 India customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 84 India customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 85 India customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 86 India customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 87 India customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 88 Japan customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 89 Japan customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 90 Japan customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 91 Japan customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 92 Japan customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 93 Australia customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 94 Australia customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 95 Australia customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 96 Australia customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 97 Australia customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 98 South Korea customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 99 South Korea customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 100 South Korea customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 101 South Korea customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 102 South Korea customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 103 New Zealand customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 104 New Zealand customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 105 New Zealand customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 106 New Zealand customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 107 New Zealand customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 108 Latin America customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 109 Latin America customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 110 Latin America customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 111 Latin America customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 112 Latin America customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 113 Brazil customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 114 Brazil customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 115 Brazil customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 116 Brazil customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 117 Brazil customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 118 MEA customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 119 MEA customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 120 MEA customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 121 MEA customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 122 MEA customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 123 UAE customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 124 UAE customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 125 UAE customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 126 UAE customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 127 UAE customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 128 KSA customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 129 KSA customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 130 KSA customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 131 KSA customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 132 KSA customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 133 South Africa customer experience management market, by analytical tools, 2018 - 2030 (Revenue, USD Billion)
Table 134 South Africa customer experience management market, by touch point type, 2018 - 2030 (Revenue, USD Billion)
Table 135 South Africa customer experience management market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 136 South Africa customer experience management market, by organization size, 2018 - 2030 (Revenue, USD Billion)
Table 137 South Africa customer experience management market, by end-use, 2018 - 2030 (Revenue, USD Billion)
LIST OF FIGURES
Fig. 1 Customer Experience Management Market Segmentation
Fig. 2 Market landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/2)
Fig. 9 Segment Snapshot (2/2)
Fig. 10 Competitive Landscape Snapshot
Fig. 11 Customer Experience Management Market: Industry Value Chain Analysis
Fig. 12 Customer Experience Management Market: Market Dynamics
Fig. 13 Customer Experience Management Market: PORTER’s Analysis
Fig. 14 Customer Experience Management Market: PESTEL Analysis
Fig. 15 Customer Experience Management Market Share by Analytical Tools, 2023 & 2030 (USD Billion)
Fig. 16 Customer Experience Management Market, by Analytical Tools: Market Share, 2023 & 2030
Fig. 17 EFM Software Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 18 Speech Analytics Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 19 Text Analytics Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 20 Web Analytics & Content Management Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 21 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 22 Customer Experience Management Market Share by Touch Point Type, 2023 & 2030 (USD Billion)
Fig. 23 Customer Experience Management Market, by Touch Point Type: Market Share, 2023 & 2030
Fig. 24 Stores/Branches Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 25 Call Centers Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 26 Social Media Platform Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 27 Email Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 28 Mobile Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 29 Web Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 30 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 31 Customer Experience Management Market Share by Deployment, 2023 & 2030 (USD Billion)
Fig. 32 Customer Experience Management Market, by Deployment: Market Share, 2023 & 2030
Fig. 33 Cloud Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 34 On-premise Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 35 Customer Experience Management Market Share by Organization Size, 2023 & 2030 (USD Billion)
Fig. 36 Customer Experience Management Market, by Organization Size: Market Share, 2023 & 2030
Fig. 37 Large Enterprises Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 38 Small and Medium Enterprises Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 39 Customer Experience Management Market Share by End-use, 2023 & 2030 (USD Billion)
Fig. 40 Customer Experience Management Market, by End-use: Market Share, 2023 & 2030
Fig. 41 BFSI Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 42 Retail Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 43 Healthcare Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 44 IT & Telecommunications Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 45 Manufacturing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 46 Government, Energy & Utilities Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 47 Construction, Real Estate & Property Management Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 48 Service Business Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 49 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 50 Regional Marketplace: Key Takeaways
Fig. 51 North America Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 52 U.S. Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 53 Canada Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 54 Mexico Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 55 Europe Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 56 UK Customer Experience Management Market Estimates and Forecasts, 2018 - 2030) (USD Billion)
Fig. 57 Germany Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 58 France Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 59 Italy Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 60 Asia Pacific Customer Experience Management Market Estimates and Forecast, 2018 - 2030 (USD Billion)
Fig. 61 China Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 62 India Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 63 Japan Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 64 South Korea Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 65 Australia Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 66 New Zealand Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 67 Latin America Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 68 Brazil Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 69 MEA Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 70 KSA Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 71 UAE Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 72 South Africa Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 73 Key Company Categorization
Fig. 74 Company Market Positioning
Fig. 75 Key Company Market Share Analysis, 2023
Fig. 76 Strategic Framework
Fig. 1 Customer Experience Management Market Segmentation
Fig. 2 Market landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/2)
Fig. 9 Segment Snapshot (2/2)
Fig. 10 Competitive Landscape Snapshot
Fig. 11 Customer Experience Management Market: Industry Value Chain Analysis
Fig. 12 Customer Experience Management Market: Market Dynamics
Fig. 13 Customer Experience Management Market: PORTER’s Analysis
Fig. 14 Customer Experience Management Market: PESTEL Analysis
Fig. 15 Customer Experience Management Market Share by Analytical Tools, 2023 & 2030 (USD Billion)
Fig. 16 Customer Experience Management Market, by Analytical Tools: Market Share, 2023 & 2030
Fig. 17 EFM Software Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 18 Speech Analytics Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 19 Text Analytics Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 20 Web Analytics & Content Management Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 21 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 22 Customer Experience Management Market Share by Touch Point Type, 2023 & 2030 (USD Billion)
Fig. 23 Customer Experience Management Market, by Touch Point Type: Market Share, 2023 & 2030
Fig. 24 Stores/Branches Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 25 Call Centers Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 26 Social Media Platform Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 27 Email Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 28 Mobile Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 29 Web Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 30 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 31 Customer Experience Management Market Share by Deployment, 2023 & 2030 (USD Billion)
Fig. 32 Customer Experience Management Market, by Deployment: Market Share, 2023 & 2030
Fig. 33 Cloud Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 34 On-premise Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 35 Customer Experience Management Market Share by Organization Size, 2023 & 2030 (USD Billion)
Fig. 36 Customer Experience Management Market, by Organization Size: Market Share, 2023 & 2030
Fig. 37 Large Enterprises Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 38 Small and Medium Enterprises Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 39 Customer Experience Management Market Share by End-use, 2023 & 2030 (USD Billion)
Fig. 40 Customer Experience Management Market, by End-use: Market Share, 2023 & 2030
Fig. 41 BFSI Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 42 Retail Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 43 Healthcare Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 44 IT & Telecommunications Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 45 Manufacturing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 46 Government, Energy & Utilities Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 47 Construction, Real Estate & Property Management Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 48 Service Business Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 49 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 50 Regional Marketplace: Key Takeaways
Fig. 51 North America Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 52 U.S. Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 53 Canada Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 54 Mexico Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 55 Europe Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 56 UK Customer Experience Management Market Estimates and Forecasts, 2018 - 2030) (USD Billion)
Fig. 57 Germany Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 58 France Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 59 Italy Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 60 Asia Pacific Customer Experience Management Market Estimates and Forecast, 2018 - 2030 (USD Billion)
Fig. 61 China Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 62 India Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 63 Japan Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 64 South Korea Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 65 Australia Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 66 New Zealand Customer Experience Management Market Estimates and Forecasts (2018 - 2030) (USD Billion)
Fig. 67 Latin America Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 68 Brazil Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 69 MEA Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 70 KSA Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 71 UAE Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 72 South Africa Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 73 Key Company Categorization
Fig. 74 Company Market Positioning
Fig. 75 Key Company Market Share Analysis, 2023
Fig. 76 Strategic Framework
