Conversational System Market Size, Share & Trends Analysis Report By Component, By Type (Text Assistant, Voice Assisted), By Application, By End Use, By Region, And Segment Forecasts, 2020 - 2027
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Conversational Systems Market Growth & Trends
The global conversational system market size is expected to reach USD 37.19 billion by 2027, registering a CAGR of 26.3% from 2020 to 2027 according to a new report by Grand View Research, Inc. Increasing developments in IoT coupled with increased system-to-system communications is expected to propel the market growth. Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.
Continued advancements in the field of voice-driven assistants, text-based chatbots coupled with integration of Artificial Intelligence (AI) into conversational systems are expected to propel the market growth. Rapid proliferation of messaging platform is expected to create growth opportunities in the forthcoming years. Furthermore, businesses are focusing on integrating Machine-to-Machine (M2M) communication feature into its systems to offer personalized or tailored customer experience through direct contact.
Increasing advances in Natural Language Processing (NLP), AI, and automation has enabled businesses to design cost-efficient digital experiences in the form of conversational solutions. Digital and telecommunication technologies are widely integrated into these solutions to offer programmatic and intelligent conversational experience to the customers. These solutions also effectively respond to the customer by analyzing human agent responses.
The outbreak of COVID 19 is anticipated to favorably impact the growth of the market for conversational systems. The AI-powered systems are anticipated to improve various aspects of businesses, such as online customer experience and brand reputation. These AI-powered platforms offer real-time support to customers, respond with solutions and suitable products, suggest personalized discounts and offers, and minimize customer complaints and abandonment rate.
Conversational Systems Market Report Highlights
Conversational Systems Market Growth & Trends
The global conversational system market size is expected to reach USD 37.19 billion by 2027, registering a CAGR of 26.3% from 2020 to 2027 according to a new report by Grand View Research, Inc. Increasing developments in IoT coupled with increased system-to-system communications is expected to propel the market growth. Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.
Continued advancements in the field of voice-driven assistants, text-based chatbots coupled with integration of Artificial Intelligence (AI) into conversational systems are expected to propel the market growth. Rapid proliferation of messaging platform is expected to create growth opportunities in the forthcoming years. Furthermore, businesses are focusing on integrating Machine-to-Machine (M2M) communication feature into its systems to offer personalized or tailored customer experience through direct contact.
Increasing advances in Natural Language Processing (NLP), AI, and automation has enabled businesses to design cost-efficient digital experiences in the form of conversational solutions. Digital and telecommunication technologies are widely integrated into these solutions to offer programmatic and intelligent conversational experience to the customers. These solutions also effectively respond to the customer by analyzing human agent responses.
The outbreak of COVID 19 is anticipated to favorably impact the growth of the market for conversational systems. The AI-powered systems are anticipated to improve various aspects of businesses, such as online customer experience and brand reputation. These AI-powered platforms offer real-time support to customers, respond with solutions and suitable products, suggest personalized discounts and offers, and minimize customer complaints and abandonment rate.
Conversational Systems Market Report Highlights
- The services segment is expected to witness significant growth over the forecast period as numerous conversational service providers are focusing on improving customer support experience by offering service apps. These apps with conversational systems enable hassle-free, real-time, and seamless connectivity between customers and support agents. These services are also helping businesses in improving customer engagement
- The increasing demand for voice assistant systems in contact centers for improving customer experience is expected propel the voice assisted segment growth over the forecast period
- Branding and advertisement segment is expected to witness significant growth over the forecast period as multiple businesses across the globe are using AI-powered solutions for branding and advertising applications. These solutions effectively engage customers and help businesses generate more leads. It also helps businesses in getting valuable insights from the customers
- Telecommunication segment is expected to continue its dominance over the forecast period as the telecom sector is increasingly integrating conversational solutions in its business operations owing to various benefits it offers, such as enhanced customer support, increased workforce productivity, and boost sales with promotion and cross-selling, among others
- Growth of the Asia Pacific market can be attributed to the increasing investments made by public and private sectors for enhancing their machine learning and AI technologies. This has resulted in an increased demand for conversational solutions for gaining customer insights
CHAPTER 1 METHODOLOGY AND SCOPE
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Conversational Systems Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
2.2 Global Conversational Systems Market, 2016 - 2027
2.2.1 Global conversational systems market, by region, 2016 - 2027
2.2.2 Global conversational systems market, by component, 2016 - 2027
2.2.3 Global conversational systems market, by type, 2016 - 2027
2.2.4 Global conversational systems market, by application, 2016 - 2027
2.2.5 Global conversational systems market, by end use, 2016 - 2027
CHAPTER 3 CONVERSATIONAL SYSTEMS INDUSTRY OUTLOOK
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Conversational Systems Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Conversational Systems Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Growing demand for AI-powered customer support services
3.4.1.2 Increasing advancement in AI and NLP tools
3.4.2 Market challenge analysis
3.4.2.1 Lack of accuracy in virtual assistants and chatbots
3.5 Penetration and Growth Prospect Mapping
3.6 Conversational Systems Market - Porter’s Five Forces Analysis
3.7 Conversational Systems Market - Key Company Analysis, 2019
3.8 Conversational Systems Market - PESTEL Analysis
CHAPTER 4 CONVERSATIONAL SYSTEMS COMPONENT OUTLOOK
4.1 Conversational Systems Market Share By Component, 2019
4.2 Compute Platforms
4.2.1 Conversational system compute platforms market, 2016 - 2027
4.3 Solutions
4.3.1 Conversational system solutions market, 2016 - 2027
4.4 Services
4.4.1 Conversational system services market, 2016 - 2027
CHAPTER 5 CONVERSATIONAL SYSTEMS TYPE OUTLOOK
5.1 Conversational Systems Market Share By Type, 2019
5.2 Text Assistant
5.2.1 Text assistant conversational systems market, 2016 - 2027
5.3 Voice Assisted
5.3.1 Voice assisted conversational systems market, 2016 - 2027
5.4 Others
5.4.1 Other conversational systems market, 2016 - 2027
CHAPTER 6 CONVERSATIONAL SYSTEMS APPLICATION OUTLOOK
6.1 Conversational Systems Market Share By Application, 2019
6.2 Branding & Advertisement
6.2.1 Conversational systems market in branding & advertisement, 2016 - 2027
6.3 Customer Support & Personal Assistant
6.3.1 Conversational systems market in customer support & personal assistant, 2016 - 2027
6.4 Data Privacy & Compliance
6.4.1 Conversational systems market in data privacy & compliance, 2016 - 2027
6.5 Others
6.5.1 Conversational systems market in other applications, 2016 - 2027
CHAPTER 7 CONVERSATIONAL SYSTEMS END USE OUTLOOK
7.1 Conversational Systems Market Share By End Use, 2019
7.2 BFSI
7.2.1 Conversational systems market in BFSI, 2016 - 2027
7.3 Healthcare & Life Sciences
7.3.1 Conversational systems market in healthcare & life sciences, 2016 - 2027
7.4 Media & Entertainment
7.4.1 Conversational systems market in media & entertainment, 2016 - 2027
7.5 Retail & E-commerce
7.5.1 Conversational systems market in retail & e-commerce, 2016 - 2027
7.6 Telecommunication
7.6.1 Conversational systems market in telecommunication, 2016 - 2027
7.7 Travel & Hospitality
7.7.1 Conversational systems market in travel & hospitality, 2016 - 2027
7.8 Others
7.8.1 Conversational systems market in other end use, 2016 - 2027
CHAPTER 8 CONVERSATIONAL SYSTEMS REGIONAL OUTLOOK
8.1 Conversational Systems Market Share By Region, 2019
8.2 North America
8.2.1 North America conversational systems market, 2016 - 2027
8.2.2 North America conversational systems market, by component, 2016 - 2027
8.2.3 North America conversational systems market, by type, 2016 - 2027
8.2.4 North America conversational systems market, by application, 2016 - 2027
8.2.5 North America conversational systems market, by end use, 2016 - 2027
8.2.6 U.S.
8.2.6.1 U.S. conversational systems market, 2016 - 2027
8.2.6.2 U.S. conversational systems market, by component, 2016 - 2027
8.2.6.3 U.S. conversational systems market, by type, 2016 - 2027
8.2.6.4 U.S. conversational systems market, by application, 2016 - 2027
8.2.6.5 U.S. conversational systems market, by end use, 2016 - 2027
8.2.7 Canada
8.2.7.1 Canada conversational systems market, 2016 - 2027
8.2.7.2 Canada conversational systems market, by component, 2016 - 2027
8.2.7.3 Canada conversational systems market, by type, 2016 - 2027
8.2.7.4 Canada conversational systems market, by application, 2016 - 2027
8.2.7.5 Canada conversational systems market, by end use, 2016 - 2027
8.3 Europe
8.3.1 Europe conversational systems market, 2016 - 2027
8.3.2 Europe conversational systems market, by component, 2016 - 2027
8.3.3 Europe conversational systems market, by type, 2016 - 2027
8.3.4 Europe conversational systems market, by application, 2016 - 2027
8.3.5 Europe conversational systems market, by end use, 2016 - 2027
8.3.6 Germany
8.3.6.1 Germany conversational systems market, 2016 - 2027
8.3.6.2 Germany conversational systems market, by component, 2016 - 2027
8.3.6.3 Germany conversational systems market, by type, 2016 - 2027
8.3.6.4 Germany conversational systems market, by application, 2016 - 2027
8.3.6.5 Germany conversational systems market, by end use, 2016 - 2027
8.3.7 U.K.
8.3.7.1 U.K. conversational systems market, 2016 - 2027
8.3.7.2 U.K. conversational systems market, by component, 2016 - 2027
8.3.7.3 U.K. conversational systems market, by type, 2016 - 2027
8.3.7.4 U.K. conversational systems market, by application, 2016 - 2027
8.3.7.5 U.K. conversational systems market, by end use, 2016 - 2027
8.4 Asia Pacific
8.4.1 Asia Pacific conversational systems market, 2016 - 2027
8.4.2 Asia Pacific conversational systems market, by component, 2016 - 2027
8.4.3 Asia Pacific conversational systems market, by type, 2016 - 2027
8.4.4 Asia Pacific conversational systems market, by application, 2016 - 2027
8.4.5 Asia Pacific conversational systems market, by end use, 2016 - 2027
8.4.6 China
8.4.6.1 China conversational systems market, 2016 - 2027
8.4.6.2 China conversational systems market, by component, 2016 - 2027
8.4.6.3 China conversational systems market, by type, 2016 - 2027
8.4.6.4 China conversational systems market, by application, 2016 - 2027
8.4.6.5 China conversational systems market, by end use, 2016 - 2027
8.4.7 India
8.4.7.1 India conversational systems market, 2016 - 2027
8.4.7.2 India conversational systems market, by component, 2016 - 2027
8.4.7.3 India conversational systems market, by type, 2016 - 2027
8.4.7.4 India conversational systems market, by application, 2016 - 2027
8.4.7.5 India conversational systems market, by end use, 2016 - 2027
8.4.8 Japan
8.4.8.1 Japan conversational systems market, 2016 - 2027
8.4.8.2 Japan conversational systems market, by component, 2016 - 2027
8.4.8.3 Japan conversational systems market, by type, 2016 - 2027
8.4.8.4 Japan conversational systems market, by application, 2016 - 2027
8.4.8.5 Japan conversational systems market, by end use, 2016 - 2027
8.5 Latin America
8.5.1 Latin America conversational systems market, 2016 - 2027
8.5.2 Latin America conversational systems market, by component, 2016 - 2027
8.5.3 Latin America conversational systems market, by type, 2016 - 2027
8.5.4 Latin America conversational systems market, by application, 2016 - 2027
8.5.5 Latin America conversational systems market, by end use, 2016 - 2027
8.5.6 Brazil
8.5.6.1 Brazil conversational systems market, 2016 - 2027
8.5.6.2 Brazil conversational systems market, by component, 2016 - 2027
8.5.6.3 Brazil conversational systems market, by type, 2016 - 2027
8.5.6.4 Brazil conversational systems market, by application, 2016 - 2027
8.5.6.5 Brazil conversational systems market, by end use, 2016 - 2027
8.6 MEA
8.6.1 MEA conversational systems market, 2016 - 2027
8.6.2 MEA conversational systems market, by component, 2016 - 2027
8.6.3 MEA conversational systems market, by type, 2016 - 2027
8.6.4 MEA conversational systems market, by application, 2016 - 2027
8.6.5 MEA conversational systems market, by end use, 2016 - 2027
CHAPTER 9 COMPETITIVE LANDSCAPE
9.1 Amazon Web Services, Inc.
9.1.1 Company overview
9.1.2 Financial performance
9.1.3 Product benchmarking
9.1.4 Strategic initiatives
9.2 Artificial Solutions
9.2.1 Company overview
9.2.2 Financial performance
9.2.3 Product benchmarking
9.2.4 Strategic initiatives
9.3 Baidu, Inc.
9.3.1 Company overview
9.3.2 Financial performance
9.3.3 Product benchmarking
9.3.4 Strategic initiatives
9.4 Conversica, Inc.
9.4.1 Company overview
9.4.2 Financial performance
9.4.3 Product benchmarking
9.4.4 Strategic initiatives
9.5 Google LLC
9.5.1 Company overview
9.5.2 Financial performance
9.5.3 Product benchmarking
9.5.4 Strategic initiatives
9.6 IBM Corporation
9.6.1 Company overview
9.6.2 Financial performance
9.6.3 Product benchmarking
9.6.4 Strategic initiatives
9.7 Microsoft Corporation
9.7.1 Company overview
9.7.1 Financial performance
9.7.2 Product benchmarking
9.7.3 Strategic initiatives
9.8 Nuance Communications, Inc.
9.8.1 Company overview
9.8.2 Financial performance
9.8.3 Product benchmarking
9.8.4 Strategic initiatives
9.9 Oracle Corporation
9.9.1 Company overview
9.9.2 Financial performance
9.9.3 Product benchmarking
9.9.4 Strategic initiatives
9.10 SAP SE
9.10.1 Company overview
9.10.2 Financial performance
9.10.3 Product benchmarking
9.10.4 Strategic initiatives
9.11 List of Other Prominent Market Players
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Conversational Systems Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
2.2 Global Conversational Systems Market, 2016 - 2027
2.2.1 Global conversational systems market, by region, 2016 - 2027
2.2.2 Global conversational systems market, by component, 2016 - 2027
2.2.3 Global conversational systems market, by type, 2016 - 2027
2.2.4 Global conversational systems market, by application, 2016 - 2027
2.2.5 Global conversational systems market, by end use, 2016 - 2027
CHAPTER 3 CONVERSATIONAL SYSTEMS INDUSTRY OUTLOOK
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Conversational Systems Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Conversational Systems Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Growing demand for AI-powered customer support services
3.4.1.2 Increasing advancement in AI and NLP tools
3.4.2 Market challenge analysis
3.4.2.1 Lack of accuracy in virtual assistants and chatbots
3.5 Penetration and Growth Prospect Mapping
3.6 Conversational Systems Market - Porter’s Five Forces Analysis
3.7 Conversational Systems Market - Key Company Analysis, 2019
3.8 Conversational Systems Market - PESTEL Analysis
CHAPTER 4 CONVERSATIONAL SYSTEMS COMPONENT OUTLOOK
4.1 Conversational Systems Market Share By Component, 2019
4.2 Compute Platforms
4.2.1 Conversational system compute platforms market, 2016 - 2027
4.3 Solutions
4.3.1 Conversational system solutions market, 2016 - 2027
4.4 Services
4.4.1 Conversational system services market, 2016 - 2027
CHAPTER 5 CONVERSATIONAL SYSTEMS TYPE OUTLOOK
5.1 Conversational Systems Market Share By Type, 2019
5.2 Text Assistant
5.2.1 Text assistant conversational systems market, 2016 - 2027
5.3 Voice Assisted
5.3.1 Voice assisted conversational systems market, 2016 - 2027
5.4 Others
5.4.1 Other conversational systems market, 2016 - 2027
CHAPTER 6 CONVERSATIONAL SYSTEMS APPLICATION OUTLOOK
6.1 Conversational Systems Market Share By Application, 2019
6.2 Branding & Advertisement
6.2.1 Conversational systems market in branding & advertisement, 2016 - 2027
6.3 Customer Support & Personal Assistant
6.3.1 Conversational systems market in customer support & personal assistant, 2016 - 2027
6.4 Data Privacy & Compliance
6.4.1 Conversational systems market in data privacy & compliance, 2016 - 2027
6.5 Others
6.5.1 Conversational systems market in other applications, 2016 - 2027
CHAPTER 7 CONVERSATIONAL SYSTEMS END USE OUTLOOK
7.1 Conversational Systems Market Share By End Use, 2019
7.2 BFSI
7.2.1 Conversational systems market in BFSI, 2016 - 2027
7.3 Healthcare & Life Sciences
7.3.1 Conversational systems market in healthcare & life sciences, 2016 - 2027
7.4 Media & Entertainment
7.4.1 Conversational systems market in media & entertainment, 2016 - 2027
7.5 Retail & E-commerce
7.5.1 Conversational systems market in retail & e-commerce, 2016 - 2027
7.6 Telecommunication
7.6.1 Conversational systems market in telecommunication, 2016 - 2027
7.7 Travel & Hospitality
7.7.1 Conversational systems market in travel & hospitality, 2016 - 2027
7.8 Others
7.8.1 Conversational systems market in other end use, 2016 - 2027
CHAPTER 8 CONVERSATIONAL SYSTEMS REGIONAL OUTLOOK
8.1 Conversational Systems Market Share By Region, 2019
8.2 North America
8.2.1 North America conversational systems market, 2016 - 2027
8.2.2 North America conversational systems market, by component, 2016 - 2027
8.2.3 North America conversational systems market, by type, 2016 - 2027
8.2.4 North America conversational systems market, by application, 2016 - 2027
8.2.5 North America conversational systems market, by end use, 2016 - 2027
8.2.6 U.S.
8.2.6.1 U.S. conversational systems market, 2016 - 2027
8.2.6.2 U.S. conversational systems market, by component, 2016 - 2027
8.2.6.3 U.S. conversational systems market, by type, 2016 - 2027
8.2.6.4 U.S. conversational systems market, by application, 2016 - 2027
8.2.6.5 U.S. conversational systems market, by end use, 2016 - 2027
8.2.7 Canada
8.2.7.1 Canada conversational systems market, 2016 - 2027
8.2.7.2 Canada conversational systems market, by component, 2016 - 2027
8.2.7.3 Canada conversational systems market, by type, 2016 - 2027
8.2.7.4 Canada conversational systems market, by application, 2016 - 2027
8.2.7.5 Canada conversational systems market, by end use, 2016 - 2027
8.3 Europe
8.3.1 Europe conversational systems market, 2016 - 2027
8.3.2 Europe conversational systems market, by component, 2016 - 2027
8.3.3 Europe conversational systems market, by type, 2016 - 2027
8.3.4 Europe conversational systems market, by application, 2016 - 2027
8.3.5 Europe conversational systems market, by end use, 2016 - 2027
8.3.6 Germany
8.3.6.1 Germany conversational systems market, 2016 - 2027
8.3.6.2 Germany conversational systems market, by component, 2016 - 2027
8.3.6.3 Germany conversational systems market, by type, 2016 - 2027
8.3.6.4 Germany conversational systems market, by application, 2016 - 2027
8.3.6.5 Germany conversational systems market, by end use, 2016 - 2027
8.3.7 U.K.
8.3.7.1 U.K. conversational systems market, 2016 - 2027
8.3.7.2 U.K. conversational systems market, by component, 2016 - 2027
8.3.7.3 U.K. conversational systems market, by type, 2016 - 2027
8.3.7.4 U.K. conversational systems market, by application, 2016 - 2027
8.3.7.5 U.K. conversational systems market, by end use, 2016 - 2027
8.4 Asia Pacific
8.4.1 Asia Pacific conversational systems market, 2016 - 2027
8.4.2 Asia Pacific conversational systems market, by component, 2016 - 2027
8.4.3 Asia Pacific conversational systems market, by type, 2016 - 2027
8.4.4 Asia Pacific conversational systems market, by application, 2016 - 2027
8.4.5 Asia Pacific conversational systems market, by end use, 2016 - 2027
8.4.6 China
8.4.6.1 China conversational systems market, 2016 - 2027
8.4.6.2 China conversational systems market, by component, 2016 - 2027
8.4.6.3 China conversational systems market, by type, 2016 - 2027
8.4.6.4 China conversational systems market, by application, 2016 - 2027
8.4.6.5 China conversational systems market, by end use, 2016 - 2027
8.4.7 India
8.4.7.1 India conversational systems market, 2016 - 2027
8.4.7.2 India conversational systems market, by component, 2016 - 2027
8.4.7.3 India conversational systems market, by type, 2016 - 2027
8.4.7.4 India conversational systems market, by application, 2016 - 2027
8.4.7.5 India conversational systems market, by end use, 2016 - 2027
8.4.8 Japan
8.4.8.1 Japan conversational systems market, 2016 - 2027
8.4.8.2 Japan conversational systems market, by component, 2016 - 2027
8.4.8.3 Japan conversational systems market, by type, 2016 - 2027
8.4.8.4 Japan conversational systems market, by application, 2016 - 2027
8.4.8.5 Japan conversational systems market, by end use, 2016 - 2027
8.5 Latin America
8.5.1 Latin America conversational systems market, 2016 - 2027
8.5.2 Latin America conversational systems market, by component, 2016 - 2027
8.5.3 Latin America conversational systems market, by type, 2016 - 2027
8.5.4 Latin America conversational systems market, by application, 2016 - 2027
8.5.5 Latin America conversational systems market, by end use, 2016 - 2027
8.5.6 Brazil
8.5.6.1 Brazil conversational systems market, 2016 - 2027
8.5.6.2 Brazil conversational systems market, by component, 2016 - 2027
8.5.6.3 Brazil conversational systems market, by type, 2016 - 2027
8.5.6.4 Brazil conversational systems market, by application, 2016 - 2027
8.5.6.5 Brazil conversational systems market, by end use, 2016 - 2027
8.6 MEA
8.6.1 MEA conversational systems market, 2016 - 2027
8.6.2 MEA conversational systems market, by component, 2016 - 2027
8.6.3 MEA conversational systems market, by type, 2016 - 2027
8.6.4 MEA conversational systems market, by application, 2016 - 2027
8.6.5 MEA conversational systems market, by end use, 2016 - 2027
CHAPTER 9 COMPETITIVE LANDSCAPE
9.1 Amazon Web Services, Inc.
9.1.1 Company overview
9.1.2 Financial performance
9.1.3 Product benchmarking
9.1.4 Strategic initiatives
9.2 Artificial Solutions
9.2.1 Company overview
9.2.2 Financial performance
9.2.3 Product benchmarking
9.2.4 Strategic initiatives
9.3 Baidu, Inc.
9.3.1 Company overview
9.3.2 Financial performance
9.3.3 Product benchmarking
9.3.4 Strategic initiatives
9.4 Conversica, Inc.
9.4.1 Company overview
9.4.2 Financial performance
9.4.3 Product benchmarking
9.4.4 Strategic initiatives
9.5 Google LLC
9.5.1 Company overview
9.5.2 Financial performance
9.5.3 Product benchmarking
9.5.4 Strategic initiatives
9.6 IBM Corporation
9.6.1 Company overview
9.6.2 Financial performance
9.6.3 Product benchmarking
9.6.4 Strategic initiatives
9.7 Microsoft Corporation
9.7.1 Company overview
9.7.1 Financial performance
9.7.2 Product benchmarking
9.7.3 Strategic initiatives
9.8 Nuance Communications, Inc.
9.8.1 Company overview
9.8.2 Financial performance
9.8.3 Product benchmarking
9.8.4 Strategic initiatives
9.9 Oracle Corporation
9.9.1 Company overview
9.9.2 Financial performance
9.9.3 Product benchmarking
9.9.4 Strategic initiatives
9.10 SAP SE
9.10.1 Company overview
9.10.2 Financial performance
9.10.3 Product benchmarking
9.10.4 Strategic initiatives
9.11 List of Other Prominent Market Players
LIST OF TABLES
TABLE 1 Conversational systems market - Industry snapshot & key buying criteria, 2016 - 2027
TABLE 2 Global conversational systems market, 2016 - 2027 (USD Million)
TABLE 3 Global conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 4 Global conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 5 Global conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 6 Global conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 7 Global conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 8 Vendor landscape
TABLE 9 Conversational systems market - Key market driver impact
TABLE 10 Conversational systems market - Key market challenge impact
TABLE 11 Conversational system compute platforms market, 2016 - 2027 (USD Million)
TABLE 12 Conversational system compute platforms market, by region, 2016 - 2027 (USD Million)
TABLE 13 Conversational system solutions market, 2016 - 2027 (USD Million)
TABLE 14 Conversational system solutions market, by region, 2016 - 2027 (USD Million)
TABLE 15 Conversational system services market, 2016 - 2027 (USD Million)
TABLE 16 Conversational system services market, by region, 2016 - 2027 (USD Million)
TABLE 17 Text assistant conversational systems market, 2016 - 2027 (USD Million)
TABLE 18 Text assistant conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 19 Voice assisted conversational systems market, 2016 - 2027 (USD Million)
TABLE 20 Voice assisted conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 21 Other conversational systems market, 2016 - 2027 (USD Million)
TABLE 22 Other conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 23 Conversational systems market in branding & advertising, 2016 - 2027 (USD Million)
TABLE 24 Conversational systems market in branding & advertising, by region, 2016 - 2027 (USD Million)
TABLE 25 Conversational systems market in customer support & personal assistant, 2016 - 2027 (USD Million)
TABLE 26 Conversational systems market in customer support & personal assistant, by region, 2016 - 2027 (USD Million)
TABLE 27 Conversational systems market in data privacy & compliance, 2016 - 2027 (USD Million)
TABLE 28 Conversational systems market in data privacy & compliance, by region, 2016 - 2027 (USD Million)
TABLE 29 Conversational systems market in other applications, 2016 - 2027 (USD Million)
TABLE 30 Conversational systems market in other applications, by region, 2016 - 2027 (USD Million)
TABLE 31 Conversational systems market in BFSI, 2016 - 2027 (USD Million)
TABLE 32 Conversational systems market in BFSI, by region, 2016 - 2027 (USD Million)
TABLE 33 Conversational systems market in healthcare & life sciences, 2016 - 2027 (USD Million)
TABLE 34 Conversational systems market in healthcare & life sciences, by region, 2016 - 2027 (USD Million)
TABLE 35 Conversational systems market in media & entertainment, 2016 - 2027 (USD Million)
TABLE 36 Conversational systems market in media & entertainment, by region, 2016 - 2027 (USD Million)
TABLE 37 Conversational systems market in retail & e-commerce, 2016 - 2027 (USD Million)
TABLE 38 Conversational systems market in retail & e-commerce, by region, 2016 - 2027 (USD Million)
TABLE 39 Conversational systems market in telecommunication, 2016 - 2027 (USD Million)
TABLE 40 Conversational systems market in telecommunication, by region, 2016 - 2027 (USD Million)
TABLE 41 Conversational systems market in travel & hospitality, 2016 - 2027 (USD Million)
TABLE 42 Conversational systems market in travel & hospitality, by region, 2016 - 2027 (USD Million)
TABLE 43 Conversational systems market in other end use, 2016 - 2027 (USD Million)
TABLE 44 Conversational systems market in other end use, by region, 2016 - 2027 (USD Million)
TABLE 45 North America conversational systems market, 2016 - 2027 (USD Million)
TABLE 46 North America conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 47 North America conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 48 North America conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 49 North America conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 50 U.S. conversational systems market, 2016 - 2027 (USD Million)
TABLE 51 U.S. conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 52 U.S. conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 53 U.S. conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 54 U.S. conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 55 Canada conversational systems market, 2016 - 2027 (USD Million)
TABLE 56 Canada conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 57 Canada conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 58 Canada conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 59 Canada conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 60 Europe conversational systems market, 2016 - 2027 (USD Million)
TABLE 61 Europe conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 62 Europe conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 63 Europe conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 64 Europe conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 65 Germany conversational systems market, 2016 - 2027 (USD Million)
TABLE 66 Germany conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 67 Germany conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 68 Germany conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 69 Germany conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 70 U.K. conversational systems market, 2016 - 2027 (USD Million)
TABLE 71 U.K. conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 72 U.K. conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 73 U.K. conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 74 U.K. conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 75 Asia Pacific conversational systems market, 2016 - 2027 (USD Million)
TABLE 76 Asia Pacific conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 77 Asia Pacific conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 78 Asia Pacific conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 79 Asia Pacific conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 80 China conversational systems market, 2016 - 2027 (USD Million)
TABLE 81 China conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 82 China conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 83 China conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 84 China conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 85 India conversational systems market, 2016 - 2027 (USD Million)
TABLE 86 India conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 87 India conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 88 India conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 89 India conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 90 Japan conversational systems market, 2016 - 2027 (USD Million)
TABLE 91 Japan conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 92 Japan conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 93 Japan conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 94 Japan conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 95 Latin America conversational systems market, 2016 - 2027 (USD Million)
TABLE 96 Latin America conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 97 Latin America conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 98 Latin America conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 99 Latin America conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 100 Brazil conversational systems market, 2016 - 2027 (USD Million)
TABLE 101 Brazil conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 102 Brazil conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 103 Brazil conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 104 Brazil conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 105 MEA conversational systems market, 2016 - 2027 (USD Million)
TABLE 106 MEA conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 107 MEA conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 108 MEA conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 109 MEA conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 1 Conversational systems market - Industry snapshot & key buying criteria, 2016 - 2027
TABLE 2 Global conversational systems market, 2016 - 2027 (USD Million)
TABLE 3 Global conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 4 Global conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 5 Global conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 6 Global conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 7 Global conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 8 Vendor landscape
TABLE 9 Conversational systems market - Key market driver impact
TABLE 10 Conversational systems market - Key market challenge impact
TABLE 11 Conversational system compute platforms market, 2016 - 2027 (USD Million)
TABLE 12 Conversational system compute platforms market, by region, 2016 - 2027 (USD Million)
TABLE 13 Conversational system solutions market, 2016 - 2027 (USD Million)
TABLE 14 Conversational system solutions market, by region, 2016 - 2027 (USD Million)
TABLE 15 Conversational system services market, 2016 - 2027 (USD Million)
TABLE 16 Conversational system services market, by region, 2016 - 2027 (USD Million)
TABLE 17 Text assistant conversational systems market, 2016 - 2027 (USD Million)
TABLE 18 Text assistant conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 19 Voice assisted conversational systems market, 2016 - 2027 (USD Million)
TABLE 20 Voice assisted conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 21 Other conversational systems market, 2016 - 2027 (USD Million)
TABLE 22 Other conversational systems market, by region, 2016 - 2027 (USD Million)
TABLE 23 Conversational systems market in branding & advertising, 2016 - 2027 (USD Million)
TABLE 24 Conversational systems market in branding & advertising, by region, 2016 - 2027 (USD Million)
TABLE 25 Conversational systems market in customer support & personal assistant, 2016 - 2027 (USD Million)
TABLE 26 Conversational systems market in customer support & personal assistant, by region, 2016 - 2027 (USD Million)
TABLE 27 Conversational systems market in data privacy & compliance, 2016 - 2027 (USD Million)
TABLE 28 Conversational systems market in data privacy & compliance, by region, 2016 - 2027 (USD Million)
TABLE 29 Conversational systems market in other applications, 2016 - 2027 (USD Million)
TABLE 30 Conversational systems market in other applications, by region, 2016 - 2027 (USD Million)
TABLE 31 Conversational systems market in BFSI, 2016 - 2027 (USD Million)
TABLE 32 Conversational systems market in BFSI, by region, 2016 - 2027 (USD Million)
TABLE 33 Conversational systems market in healthcare & life sciences, 2016 - 2027 (USD Million)
TABLE 34 Conversational systems market in healthcare & life sciences, by region, 2016 - 2027 (USD Million)
TABLE 35 Conversational systems market in media & entertainment, 2016 - 2027 (USD Million)
TABLE 36 Conversational systems market in media & entertainment, by region, 2016 - 2027 (USD Million)
TABLE 37 Conversational systems market in retail & e-commerce, 2016 - 2027 (USD Million)
TABLE 38 Conversational systems market in retail & e-commerce, by region, 2016 - 2027 (USD Million)
TABLE 39 Conversational systems market in telecommunication, 2016 - 2027 (USD Million)
TABLE 40 Conversational systems market in telecommunication, by region, 2016 - 2027 (USD Million)
TABLE 41 Conversational systems market in travel & hospitality, 2016 - 2027 (USD Million)
TABLE 42 Conversational systems market in travel & hospitality, by region, 2016 - 2027 (USD Million)
TABLE 43 Conversational systems market in other end use, 2016 - 2027 (USD Million)
TABLE 44 Conversational systems market in other end use, by region, 2016 - 2027 (USD Million)
TABLE 45 North America conversational systems market, 2016 - 2027 (USD Million)
TABLE 46 North America conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 47 North America conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 48 North America conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 49 North America conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 50 U.S. conversational systems market, 2016 - 2027 (USD Million)
TABLE 51 U.S. conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 52 U.S. conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 53 U.S. conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 54 U.S. conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 55 Canada conversational systems market, 2016 - 2027 (USD Million)
TABLE 56 Canada conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 57 Canada conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 58 Canada conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 59 Canada conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 60 Europe conversational systems market, 2016 - 2027 (USD Million)
TABLE 61 Europe conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 62 Europe conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 63 Europe conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 64 Europe conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 65 Germany conversational systems market, 2016 - 2027 (USD Million)
TABLE 66 Germany conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 67 Germany conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 68 Germany conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 69 Germany conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 70 U.K. conversational systems market, 2016 - 2027 (USD Million)
TABLE 71 U.K. conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 72 U.K. conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 73 U.K. conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 74 U.K. conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 75 Asia Pacific conversational systems market, 2016 - 2027 (USD Million)
TABLE 76 Asia Pacific conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 77 Asia Pacific conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 78 Asia Pacific conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 79 Asia Pacific conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 80 China conversational systems market, 2016 - 2027 (USD Million)
TABLE 81 China conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 82 China conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 83 China conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 84 China conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 85 India conversational systems market, 2016 - 2027 (USD Million)
TABLE 86 India conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 87 India conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 88 India conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 89 India conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 90 Japan conversational systems market, 2016 - 2027 (USD Million)
TABLE 91 Japan conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 92 Japan conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 93 Japan conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 94 Japan conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 95 Latin America conversational systems market, 2016 - 2027 (USD Million)
TABLE 96 Latin America conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 97 Latin America conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 98 Latin America conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 99 Latin America conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 100 Brazil conversational systems market, 2016 - 2027 (USD Million)
TABLE 101 Brazil conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 102 Brazil conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 103 Brazil conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 104 Brazil conversational systems market, by end use, 2016 - 2027 (USD Million)
TABLE 105 MEA conversational systems market, 2016 - 2027 (USD Million)
TABLE 106 MEA conversational systems market, by component, 2016 - 2027 (USD Million)
TABLE 107 MEA conversational systems market, by type, 2016 - 2027 (USD Million)
TABLE 108 MEA conversational systems market, by application, 2016 - 2027 (USD Million)
TABLE 109 MEA conversational systems market, by end use, 2016 - 2027 (USD Million)
LIST OF FIGURES
FIG. 1 Market segmentation and scope
FIG. 2 Global conversational systems market, 2016 - 2027 (USD Million)
FIG. 3 Conversational systems market - Value chain analysis
FIG. 4 Conversational systems market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Conversational systems market - Porter’s five forces analysis
FIG. 7 Conversational systems market - Key company analysis, 2019
FIG. 8 Conversational systems market - PESTEL analysis
FIG. 9 Conversational systems market, by component, 2019
FIG. 10 Conversational systems market, by type, 2019
FIG. 11 Conversational systems market, by application, 2019
FIG. 12 Conversational systems market, by end use, 2019
FIG. 13 Conversational systems market, by region, 2019
FIG. 14 Conversational systems market - Regional takeaways
FIG. 15 North America conversational systems market - Key takeaways
FIG. 16 Europe conversational systems market - Key takeaways
FIG. 17 Asia Pacific conversational systems market - Key takeaways
FIG. 18 Latin America conversational systems market - Key takeaways
FIG. 19 MEA conversational systems market - Key takeaways
FIG. 1 Market segmentation and scope
FIG. 2 Global conversational systems market, 2016 - 2027 (USD Million)
FIG. 3 Conversational systems market - Value chain analysis
FIG. 4 Conversational systems market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Conversational systems market - Porter’s five forces analysis
FIG. 7 Conversational systems market - Key company analysis, 2019
FIG. 8 Conversational systems market - PESTEL analysis
FIG. 9 Conversational systems market, by component, 2019
FIG. 10 Conversational systems market, by type, 2019
FIG. 11 Conversational systems market, by application, 2019
FIG. 12 Conversational systems market, by end use, 2019
FIG. 13 Conversational systems market, by region, 2019
FIG. 14 Conversational systems market - Regional takeaways
FIG. 15 North America conversational systems market - Key takeaways
FIG. 16 Europe conversational systems market - Key takeaways
FIG. 17 Asia Pacific conversational systems market - Key takeaways
FIG. 18 Latin America conversational systems market - Key takeaways
FIG. 19 MEA conversational systems market - Key takeaways
