Conversational AI Market by Offering ((Software by Technology, Modality, Deployment Mode), and Services), Business Function, Integration Mode, Conversational Agents Type (AI Chatbots, Generative AI Agents), Vertical and Region - Global Forecast to 2030
The conversational AI market is projected to grow from USD 13.2 billion in 2024 to USD 49.9 billion by 2029, at a compound annual growth rate (CAGR) of 24.9% during the forecast period. The market is anticipated to grow due to the increasing integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions. The the increasing integration of AI chatbots in messaging services forms a foundational driver in the conversational AI market.
“By software by technology, NLP segment to register for largest growing market during the forecast period.”
The market for NLP-based software offerings in the conversational AI sector is experiencing unprecedented growth driven by several key factors. The advancements in machine learning algorithms and computing power have significantly enhanced the capabilities of NLP systems to understand and generate human-like responses, making them indispensable for various applications. The rising demand for personalized and efficient customer interactions has propelled businesses to adopt conversational AI solutions powered by NLP, enabling them to automate tasks, provide real-time support, and gather valuable insights from customer interactions.
“By conversational agent type, AI Chatbots to witness the fastest growing market during the forecast period.”
The market for AI chatbots within the conversational AI sector is experiencing exponential growth, fueled by several key factors. Businesses across various industries are increasingly recognizing the potential of AI chatbots to enhance customer service and streamline operations. These chatbots offer immediate and personalized assistance, leading to higher customer satisfaction and retention rates. Additionally, advancements in NLP and machine learning algorithms have significantly improved the capabilities of AI chatbots, enabling them to understand and respond to human inquiries with greater accuracy and context awareness.
“By region, Asia Pacific to register the highest CAGR market during the forecast period.” The conversational AI market across the Asia Pacific region is experiencing rapid growth, driven by various factors. As businesses seek to streamline processes and enhance customer experiences, conversational AI technologies offer valuable solutions. The rising internet penetration and smartphone usage in Asia Pacific countries further fuel the demand for conversational AI solutions, as consumers increasingly prefer convenient and accessible communication channels. Additionally, the diverse linguistic landscape of the region presents both challenges and opportunities for conversational AI developers, who are innovating to support multiple languages and dialects.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.
The report includes the study of key players offering conversational AI solutions. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), Kore.ai (US), LivePerson (US), [24]7.ai (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), Boost.ai (Norway), Cognigy (Germany), Rasa (Germany), Saarthi.ai (India), Senseforth.ai (India), Yellow.ai (US), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US).
Research Coverage
The conversational AI market research study involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
“By software by technology, NLP segment to register for largest growing market during the forecast period.”
The market for NLP-based software offerings in the conversational AI sector is experiencing unprecedented growth driven by several key factors. The advancements in machine learning algorithms and computing power have significantly enhanced the capabilities of NLP systems to understand and generate human-like responses, making them indispensable for various applications. The rising demand for personalized and efficient customer interactions has propelled businesses to adopt conversational AI solutions powered by NLP, enabling them to automate tasks, provide real-time support, and gather valuable insights from customer interactions.
“By conversational agent type, AI Chatbots to witness the fastest growing market during the forecast period.”
The market for AI chatbots within the conversational AI sector is experiencing exponential growth, fueled by several key factors. Businesses across various industries are increasingly recognizing the potential of AI chatbots to enhance customer service and streamline operations. These chatbots offer immediate and personalized assistance, leading to higher customer satisfaction and retention rates. Additionally, advancements in NLP and machine learning algorithms have significantly improved the capabilities of AI chatbots, enabling them to understand and respond to human inquiries with greater accuracy and context awareness.
“By region, Asia Pacific to register the highest CAGR market during the forecast period.” The conversational AI market across the Asia Pacific region is experiencing rapid growth, driven by various factors. As businesses seek to streamline processes and enhance customer experiences, conversational AI technologies offer valuable solutions. The rising internet penetration and smartphone usage in Asia Pacific countries further fuel the demand for conversational AI solutions, as consumers increasingly prefer convenient and accessible communication channels. Additionally, the diverse linguistic landscape of the region presents both challenges and opportunities for conversational AI developers, who are innovating to support multiple languages and dialects.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.
- By Company: Tier I: 38%, Tier II: 50%, and Tier III: 12%
- By Designation: C-Level Executives: 35%, D-Level Executives: 40%, and Others: 25%
- By Region: North America: 40%, Europe: 30%, Asia Pacific: 20%, Latin America-5%, and
The report includes the study of key players offering conversational AI solutions. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), Kore.ai (US), LivePerson (US), [24]7.ai (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), Boost.ai (Norway), Cognigy (Germany), Rasa (Germany), Saarthi.ai (India), Senseforth.ai (India), Yellow.ai (US), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US).
Research Coverage
The conversational AI market research study involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of key drivers (Increasing integration of AI chatbots in messaging services, growing use of AI-based customer services), restraints (Lack of awareness regarding benefits of conversational AI, vulnerability to privacy and security breaches), opportunities (Integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions, emergence of generative AI), and challenges (Lack of accuracy in chatbots and virtual assistants.).
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the conversational AI market.
- Market Development: Comprehensive information about lucrative markets – the report analyses the conversational AI market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players including Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), among others in the conversational AI market strategies. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 STUDY SCOPE
1.3.1 MARKET SEGMENTATION
TABLE 1 CONVERSATIONAL AI MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
TABLE 2 USD EXCHANGE RATES, 2019–2023
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.7.1 RECESSION IMPACT
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 3 PRIMARY INTERVIEWS
2.1.2.1 Breakup of primary profiles
2.1.2.2 Key insights from industry experts
2.2 DATA TRIANGULATION
FIGURE 2 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING
2.4 MARKET FORECAST
TABLE 4 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 RISK ASSESSMENT
2.7 LIMITATIONS
2.8 IMPACT OF RECESSION ON CONVERSATIONAL AI MARKET
TABLE 5 IMPACT OF RECESSION ON GLOBAL CONVERSATIONAL AI MARKET
3 EXECUTIVE SUMMARY
TABLE 6 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2019–2023 (USD MILLION, Y-O-Y)
TABLE 7 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2024–2030 (USD MILLION, Y-O-Y)
FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
FIGURE 9 NLP TECHNOLOGY TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 10 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
FIGURE 11 TEXT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 12 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
FIGURE 13 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 14 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
FIGURE 15 INTERNAL INTEGRATION MODE SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD
FIGURE 16 SALES & MARKETING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 17 CONTACT CENTER AUTOMATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 18 VIRTUAL FINANCIAL ADVISORS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 19 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 20 EMPLOYEE ENGAGEMENT & ONBOARDING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 21 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 22 EDUCATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 23 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET
FIGURE 24 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET
4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS
FIGURE 25 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING AND INTEGRATION MODE
FIGURE 26 SOFTWARE AND INTERNAL SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
4.4 CONVERSATIONAL AI MARKET: BY REGION
FIGURE 27 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 28 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Increasing integration of AI chatbots in messaging services
5.2.1.2 Growing use of AI-based customer services
5.2.1.3 Omnichannel deployment and reduced chatbot development cost
5.2.1.4 Growing focus on customer engagement and retention
5.2.1.5 Rising demand to implement AI-powered digital experience across government sector
5.2.2 RESTRAINTS
5.2.2.1 Lack of awareness regarding benefits of conversational AI
5.2.2.2 Vulnerability to privacy and security breaches
5.2.2.3 Limitations of voice authentication
5.2.3 OPPORTUNITIES
5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions
5.2.3.2 Emergence of generative AI
5.2.4 CHALLENGES
5.2.4.1 Lack of accuracy in chatbots and virtual assistants
5.2.4.2 Apprehensiveness about disclosing personal or sensitive information
5.2.4.3 Lack of precision in resolving queries
5.2.4.4 Inability to recognize customer intent and behavior
5.3 EVOLUTION OF CONVERSATIONAL AI MARKET
FIGURE 29 CONVERSATIONAL AI MARKET: EVOLUTION
5.4 CONVERSATIONAL AI MARKET ARCHITECTURE
FIGURE 30 CONVERSATIONAL AI MARKET: ARCHITECTURE
5.5 SUPPLY CHAIN ANALYSIS
FIGURE 31 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS
5.6 ECOSYSTEM/MARKET MAP
TABLE 8 CONVERSATIONAL AI MARKET: ECOSYSTEM
FIGURE 32 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM
5.6.1 PLATFORM PROVIDERS
5.6.2 SOFTWARE PROVIDERS
5.6.3 SERVICE PROVIDERS
5.6.4 CLOUD SERVICE PROVIDERS
5.6.5 END USERS
5.6.6 REGULATORY BODIES
5.7 CASE STUDY ANALYSIS
5.7.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX
5.7.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX
5.7.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE
5.7.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE
5.7.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM
5.8 TECHNOLOGY ANALYSIS
5.8.1 KEY TECHNOLOGIES
5.8.1.1 AI/ML
5.8.1.2 NLP & deep learning
5.8.1.3 Speech recognition
5.8.2 COMPLEMENTARY TECHNOLOGIES
5.8.2.1 Data analytics
5.8.2.2 Cloud computing
5.8.3 ADJACENT TECHNOLOGIES
5.8.3.1 AR/VR
5.8.3.2 IoT
5.8.3.3 Blockchain
5.8.3.4 Edge computing
5.8.3.5 Voice biometrics
5.9 REGULATORY LANDSCAPE
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 12 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9.1.1 North America
5.9.1.1.1 General Data Protection Regulation (GDPR)
5.9.1.1.2 California Consumer Privacy Act (CCPA)
5.9.1.1.3 Health Insurance Portability and Accountability Act (HIPAA)
5.9.1.2 Europe
5.9.1.2.1 General Data Protection Regulation (GDPR)
5.9.1.2.2 Audiovisual Media Services Directive (AVMSD)
5.9.1.2.3 ePrivacy directive
5.9.1.3 Asia Pacific
5.9.1.3.1 Act on Protection of Personal Information (APPI)
5.9.1.3.2 Telecommunications business law
5.9.1.4 Middle East & Africa
5.9.1.4.1 Consumer protection regulations
5.9.1.5 Latin America
5.9.1.5.1 Telecommunications laws
5.10 PATENT ANALYSIS
5.10.1 METHODOLOGY
5.10.2 PATENTS FILED, BY DOCUMENT TYPE
TABLE 14 PATENTS FILED, 2013–2023
5.10.3 INNOVATION AND PATENT APPLICATIONS
FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2013–2023
5.10.3.1 Top 10 patent applicants in conversational AI market
FIGURE 34 TOP 10 APPLICANTS IN CONVERSATIONAL AI MARKET, 2013–2023
TABLE 15 TOP 20 PATENT OWNERS IN CONVERSATIONAL AI MARKET, 2013–2023
TABLE 16 LIST OF PATENTS GRANTED IN CONVERSATIONAL AI MARKET, 2022–2023
FIGURE 35 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013–2023
5.11 PRICING ANALYSIS
5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE APPLICATIONS
FIGURE 36 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, TOP THREE APPLICATIONS (USD/YEAR)
TABLE 17 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION
5.11.2 INDICATIVE PRICING ANALYSIS, BY OFFERING
TABLE 18 INDICATIVE PRICING LEVELS OF CONVERSATIONAL AI SOFTWARE, BY OFFERING
5.12 KEY CONFERENCES & EVENTS
TABLE 19 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
5.13 PORTER’S FIVE FORCES ANALYSIS
TABLE 20 PORTER’S FIVE FORCES’ IMPACT ON CONVERSATIONAL AI MARKET
FIGURE 37 PORTER’S FIVE FORCES ANALYSIS: CONVERSATIONAL AI MARKET
5.13.1 THREAT OF NEW ENTRANTS
5.13.2 THREAT OF SUBSTITUTES
5.13.3 BARGAINING POWER OF SUPPLIERS
5.13.4 BARGAINING POWER OF BUYERS
5.13.5 INTENSITY OF COMPETITIVE RIVALRY
5.14 INVESTMENT LANDSCAPE AND FUNDING SCENARIO
FIGURE 38 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO (USD MILLION AND NUMBER OF FUNDING ROUNDS)
5.15 CONVERSATIONAL AI BUSINESS MODELS
5.15.1 SUBSCRIPTION-BASED MODEL
5.15.2 PAY-PER-USE MODEL
5.15.3 LICENSING AND PERPETUAL SOFTWARE MODEL
5.15.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL
5.15.5 TRANSACTIONAL MODEL
5.15.6 PARTNERSHIP AND REVENUE SHARING MODEL
5.16 CONVERSATIONAL AI MARKET: BEST PRACTICES
5.16.1 DESIGN AND USER EXPERIENCE
5.16.2 TRAINING AND OPTIMIZATION
5.16.3 SECURITY AND COMPLIANCE
5.16.4 INTEGRATION AND SCALABILITY
5.17 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 39 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
5.18 KEY STAKEHOLDERS & BUYING CRITERIA
5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 40 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
TABLE 21 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
5.18.2 BUYING CRITERIA
FIGURE 41 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
TABLE 22 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
6 CONVERSATIONAL AI MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 OFFERINGS: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 42 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 23 CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 24 CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
6.2 SOFTWARE
6.2.1 SOFTWARE BY TECHNOLOGY
FIGURE 43 MACHINE LEARNING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 25 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 26 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
6.2.1.1 ML
6.2.1.1.1 Integration of advanced ML algorithms to help engage in human-like conversations, understand natural language inputs, and deliver personalized responses
TABLE 27 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 28 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.1.1.2 Supervised learning
6.2.1.1.3 Unsupervised learning
6.2.1.1.4 RL
6.2.1.2 NLP
6.2.1.2.1 NLP-based conversational AI software to leverage sophisticated algorithms to comprehend and generate human language
TABLE 29 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 30 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.1.2.2 Lexical analysis
6.2.1.2.3 Syntax & semantic analysis
6.2.1.2.4 Sentiment analysis
6.2.1.2.5 Output transformation
6.2.1.3 ASR
6.2.1.3.1 Transformer-based architectures to help enhance boundaries of ASR performance and enable better recognition of accents, dialects, and contextual nuances
TABLE 31 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 32 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.1.3.2 STT conversions
6.2.1.3.3 VAD
6.2.1.3.4 Speaker diarization
6.2.1.3.5 Acoustic & language modeling
6.2.1.4 Data mining
6.2.1.4.1 Need for data-driven insights and advanced analytical tools to enhance customer experience to foster market growth
TABLE 33 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 34 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.2 SOFTWARE BY MODALITY
FIGURE 44 SPEECH SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 35 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 36 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
6.2.2.1 Text
6.2.2.1.1 Text-based software to comprehend and respond to user queries or commands and facilitate seamless communication by interpreting messages
TABLE 37 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 38 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.2.2 Speech
6.2.2.2.1 Speech-based software leverages voice input and output mechanisms to enable conversational interactions
TABLE 39 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 40 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.2.3 Multimodal
6.2.2.3.1 Sophisticated systems to integrate NLP and speech recognition capabilities to comprehend and respond to multimodal inputs
TABLE 41 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 42 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.3 DEPLOYMENT MODE
FIGURE 45 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 43 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 44 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
6.2.3.1 On-premises
6.2.3.1.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments
TABLE 45 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 46 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.3.2 Cloud
6.2.3.2.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI
TABLE 47 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 48 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3 SERVICES
FIGURE 46 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 49 CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 50 CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 51 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 52 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
FIGURE 47 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 53 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 54 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 55 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 56 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.1 Consulting & advisory services
6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth
TABLE 57 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 58 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.2 Integration & deployment services
6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants
TABLE 59 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 60 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.3 Support & maintenance services
6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants
TABLE 61 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 62 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.4 Training & education services
6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces
TABLE 63 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 64 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.2 MANAGED SERVICES
TABLE 65 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 66 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION
7.1 INTRODUCTION
7.1.1 BUSINESS FUNCTIONS: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 48 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 67 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 68 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
7.2 SALES & MARKETING
7.2.1 NEED FOR ENHANCING CUSTOMER ENGAGEMENT AND STREAMLINING OPERATIONS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS
FIGURE 49 CAMPAIGN MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 69 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 70 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 71 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 72 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.2.2 CONTACT CENTER AUTOMATION
7.2.3 BRANDING & ADVERTISEMENT
7.2.4 CAMPAIGN MANAGEMENT
7.2.5 CUSTOMER ENGAGEMENT & RETENTION
7.3 FINANCE & ACCOUNTING
7.3.1 CONVERSATIONAL AI SOLUTIONS TO PROVIDE HUMAN-LIKE INTERACTIONS, STREAMLINE OPERATIONS, AND ENHANCE CUSTOMER SERVICE
FIGURE 50 DATA PRIVACY & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 73 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 74 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 75 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 76 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.3.2 VIRTUAL FINANCIAL ADVISORS
7.3.3 EXPENSE TRACKING & REPORTING
7.3.4 DATA PRIVACY & COMPLIANCE MANAGEMENT
7.3.5 AUTOMATED INVOICE PROCESSING
7.4 OPERATIONS & SUPPLY CHAIN
7.4.1 CONVERSATIONAL AI TO STREAMLINE PROCESSES, ENHANCE COMMUNICATION, AND PROVIDE VALUABLE INSIGHTS
FIGURE 51 INVENTORY MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 77 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 78 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 79 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 80 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.4.2 WORKFLOW OPTIMIZATION
7.4.3 SCHEDULING & ROUTING
7.4.4 INVENTORY MANAGEMENT
7.4.5 VENDOR MANAGEMENT
7.5 HUMAN RESOURCES (HR)
7.5.1 CONVERSATIONAL AI TO STREAMLINE HUMAN RESOURCE OPERATIONS AND IMPROVE EMPLOYEE EXPERIENCE
FIGURE 52 RECRUITMENT ASSISTANTS & SCREENING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 81 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 82 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 83 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 84 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.5.2 EMPLOYEE ENGAGEMENT & ONBOARDING
7.5.3 PERFORMANCE MANAGEMENT
7.5.4 DOCUMENT MANAGEMENT
7.5.5 RECRUITMENT ASSISTANTS & SCREENING
7.6 IT SERVICE MANAGEMENT (ITSM)
7.6.1 CONVERSATIONAL AI TO AUTOMATE REPETITIVE TASKS, PROVIDE SELF-SERVICE OPTIONS, IMPROVE EFFICIENCY, AND REDUCE COSTS
FIGURE 53 QUERY HANDLING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 85 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 86 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 87 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 88 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.6.2 INCIDENT MANAGEMENT
7.6.3 COST OPTIMIZATION
7.6.4 QUERY HANDLING
7.6.5 KNOWLEDGE MANAGEMENT
8 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE
8.1 INTRODUCTION
8.1.1 CONVERSATIONAL AGENT TYPES: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 54 GENERATIVE AI AGENTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 89 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 90 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
8.2 AI CHATBOTS
8.2.1 CONVERSATIONAL AI PLATFORMS AND CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES
TABLE 91 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 92 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
8.3 VOICE BOTS
8.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS
TABLE 93 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 94 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
8.4 INTERACTIVE VOICE ASSISTANTS (IVA)
8.4.1 INTELLIGENT VIRTUAL AGENTS TO HANDLE QUERIES, TROUBLESHOOT PROBLEMS, AND FACILITATE TRANSACTIONS
TABLE 95 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 96 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
8.5 GENERATIVE AI AGENTS
8.5.1 GENERATIVE AI AGENTS TO OPERATE 24/7 AND REDUCE NEED FOR EXTENSIVE STAFFING DURING NON-PEAK HOURS AND BANK HOLIDAYS
TABLE 97 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 98 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
9 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE
9.1 INTRODUCTION
9.1.1 INTEGRATION MODES: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 55 INTERNAL ENTERPRISE SYSTEMS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 99 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 100 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
9.2 INTERNAL ENTERPRISE SYSTEMS
9.2.1 CONVERSATIONAL AI TO STREAMLINE OPERATIONS, ENHANCE PRODUCTIVITY, AND IMPROVE CUSTOMER INTERACTIONS
TABLE 101 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 102 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
9.2.2 CRM
9.2.3 KBS
9.3 EXTERNAL COMMUNICATION CHANNELS
9.3.1 VOICE-ENABLED EXTERNAL COMMUNICATION CHANNELS TO OFFER CONVENIENCE, EFFICIENCY, AND HANDS-FREE EXPERIENCE
TABLE 103 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 104 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
9.3.2 MOBILE APPS
9.3.3 IVR SYSTEMS
9.3.4 MESSAGING SERVICES/PLATFORMS
9.3.5 WEBSITES
10 CONVERSATIONAL AI MARKET, BY VERTICAL
10.1 INTRODUCTION
10.1.1 VERTICALS: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 56 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
TABLE 105 CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 106 CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
10.2 BFSI
10.2.1 DEMAND FOR SEAMLESS AND CONVENIENT INTERACTIONS, ENHANCED CUSTOMER ENGAGEMENT, REDUCED COSTS, AND IMPROVED OPERATIONAL EFFICIENCY TO DRIVE MARKET
TABLE 107 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 108 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 109 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 110 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.2.2 AUTOMATED CUSTOMER SUPPORT
10.2.3 VIRTUAL FINANCIAL ASSISTANTS
10.2.4 PORTFOLIO MANAGEMENT
10.2.5 VOICE-BASED DIGITAL BANKING
10.2.6 OTHERS
10.3 RETAIL & ECOMMERCE
10.3.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER INTERACTIONS, BOOST SALES, AND STREAMLINE OPERATIONS
TABLE 111 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 112 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 113 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 114 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.3.2 VOICE COMMERCE
10.3.3 PERSONALIZED RECOMMENDATIONS
10.3.4 IN-STORE ASSISTANCE
10.3.5 AUTOMATED SURVEYS
10.3.6 AUTOMATED ORDER TRACKING & UPDATES
10.3.7 OTHERS
10.4 EDUCATION
10.4.1 CONVERSATIONAL AI TO OFFER PERSONALIZED LEARNING EXPERIENCES AND SUPPORT TO STUDENTS AND ASSIST TEACHERS IN MANAGING THEIR TASKS
TABLE 115 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 116 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 117 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 118 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.4.2 ADMISSION QUERY RESOLUTION
10.4.3 ADMINISTRATIVE TASK AUTOMATION
10.4.4 VIRTUAL LEARNING/COURSE ASSISTANTS
10.4.5 PERSONALIZED LEARNING SUPPORT
10.4.6 CONVERSATIONAL CAMPUS
10.4.7 OTHERS
10.5 MEDIA & ENTERTAINMENT
10.5.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER SERVICE, PERSONALIZED CONTENT RECOMMENDATIONS, ADVERTISING, AND PRODUCT DISCOVERY
TABLE 119 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 120 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 121 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 122 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.5.2 CONTENT PERSONALIZATION
10.5.3 PERSONALIZED CONTENT DELIVERY
10.5.4 IMMERSIVE CONVERSATIONAL GAMING
10.5.5 ADVERTISING & PROMOTIONS
10.5.6 CONTENT LOCALIZATION AND TRANSLATION
10.5.7 OTHERS
10.6 HEALTHCARE & LIFE SCIENCES
10.6.1 CONVERSATIONAL AI TO RESHAPE PATIENT JOURNEYS AND DRIVE EMPATHETIC AUTOMATION IN HEALTHCARE AND LIFE SCIENCES
TABLE 123 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 124 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 125 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 126 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.6.2 AUTOMATED APPOINTMENT BOOKING
10.6.3 PATIENT ENGAGEMENT & FOLLOW-UPS
10.6.4 SELF-HEALTH MANAGEMENT
10.6.5 HEALTH TRACKING & MEDICATION MANAGEMENT
10.6.6 SYMPTOM ASSESSMENT & TRIAGE MANAGEMENT
10.6.7 OTHERS
10.7 TRAVEL & HOSPITALITY
10.7.1 CONVERSATIONAL AI TO IMPROVE CUSTOMER, STREAMLINE OPERATIONS, AND BRIDGE LANGUAGE BARRIERS
TABLE 127 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 128 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 129 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 130 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.7.2 VIRTUAL TRAVEL ASSISTANCE
10.7.3 PERSONALIZED TRAVEL PLANNING
10.7.4 CONVERSATIONAL CHECK-INS
10.7.5 VOICE-BASED BOOKINGS/ORDERINGS
10.7.6 OTHERS
10.8 AUTOMOTIVE
10.8.1 NEED FOR INTERACTION BETWEEN VEHICLES AND DEALERS AND PERSONALIZED SOLUTIONS AND SERVICES TO PROPEL MARKET
TABLE 131 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 132 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 133 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 134 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.8.2 VIRTUAL CAR SHOWROOM ASSISTANTS
10.8.3 AI-POWERED NAVIGATION AND ROUTE OPTIMIZATION
10.8.4 PURCHASE ASSISTANCE
10.8.5 AI-DRIVEN PREDICTIVE MAINTENANCE
10.8.6 VEHICLE CONFIGURATION & CUSTOMIZATION
10.8.7 OTHERS
10.9 IT & ITES
10.9.1 CONVERSATIONAL AI-POWERED ANALYTICS TOOLS TO EMPOWER DECISION-MAKERS WITH REAL-TIME INSIGHTS
TABLE 135 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 136 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 137 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 138 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.9.2 IT HELPDESK SUPPORT & TROUBLESHOOTING
10.9.3 SOFTWARE & APPLICATION SUPPORT
10.9.4 PROJECT MANAGEMENT & TASK TRACKING
10.9.5 VIRTUAL IT PROCUREMENT ASSISTANTS
10.9.6 IT SECURITY INCIDENT RESPONSE & THREAT INTELLIGENCE ANALYSIS
10.9.7 OTHERS
10.10 GOVERNMENT & DEFENSE
10.10.1 CONVERSATIONAL AI ADOPTED BY GOVERNMENT ORGANIZATIONS TO IMPROVE CITIZEN SERVICES AND REDUCE COSTS
TABLE 139 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 140 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 141 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 142 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.10.2 E-GOVERNANCE SERVICES
10.10.3 PUBLIC SAFETY INFORMATION DISSEMINATION
10.10.4 VIRTUAL TRAINING ASSISTANTS FOR DEFENSE PERSONNEL
10.10.5 CITIZEN ENGAGEMENT SURVEYS & FEEDBACK COLLECTIONS
10.10.6 OTHERS
10.11 OTHER VERTICALS
TABLE 143 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 144 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
11 CONVERSATIONAL AI MARKET, BY REGION
11.1 INTRODUCTION
FIGURE 57 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 58 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
TABLE 145 CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 146 CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
11.2 NORTH AMERICA
11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS
11.2.2 NORTH AMERICA: IMPACT OF RECESSION
FIGURE 59 NORTH AMERICA: MARKET SNAPSHOT
TABLE 147 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 148 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 149 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 150 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 151 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 152 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 153 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 154 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 155 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 156 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 157 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 158 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 159 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 160 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 161 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 162 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 163 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 164 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 165 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 166 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 167 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 168 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.2.3 US
11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions
11.2.4 CANADA
11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions
11.3 EUROPE
11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS
11.3.2 EUROPE: IMPACT OF RECESSION
TABLE 169 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 170 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 171 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 172 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 173 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 174 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 175 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 176 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 177 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 178 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 179 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 180 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 181 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 182 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 183 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 184 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 185 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 186 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 187 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 188 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 189 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 190 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.3.3 UK
11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market
11.3.4 GERMANY
11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience
11.3.5 FRANCE
11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth
11.3.6 ITALY
11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations
11.3.7 SPAIN
11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions
11.3.8 REST OF EUROPE
11.4 ASIA PACIFIC
11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS
11.4.2 ASIA PACIFIC: IMPACT OF RECESSION
FIGURE 60 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 191 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 192 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 193 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 194 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 195 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 196 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 197 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 198 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 199 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 200 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 201 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 202 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 203 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 204 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 205 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 206 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 207 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 208 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 209 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 210 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 211 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
TABLE 212 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2024–2030 (USD MILLION)
11.4.3 INDIA
11.4.3.1 Increasing internet penetration, expanding smartphone usage, and government’s ‘Digital India’ initiative to propel market
11.4.4 JAPAN
11.4.4.1 Aging population, labor shortage, and government’s initiatives to promote AI adoption to accelerate market growth
11.4.5 CHINA
11.4.5.1 Integration of AI-powered chatbots in eCommerce and adoption of virtual assistants in smart homes and IoT devices to drive market
11.4.6 ASEAN COUNTRIES
11.4.6.1 Government initiatives to promote digital transformation to foster market growth
11.4.7 SOUTH KOREA
11.4.7.1 Technological innovation, high internet penetration rates, and government initiatives to propel market
11.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth
11.4.9 REST OF ASIA PACIFIC
11.5 MIDDLE EAST & AFRICA
11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS
11.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
TABLE 213 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 214 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 215 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 216 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 217 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 218 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 219 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 220 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 221 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 222 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 223 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 224 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 225 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 226 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 227 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 228 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 229 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 230 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 231 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 232 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 233 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 234 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.5.3 SAUDI ARABIA
11.5.3.1 Implementation of government’s ‘Vision 2030’ initiative and need for personalized and efficient customer experience to drive market
11.5.4 UAE
11.5.4.1 ‘UAE Vision 2021.’ Dubai’s Smart City initiatives, and favorable investment climate to spur market growth
11.5.5 SOUTH AFRICA
11.5.5.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market
11.5.6 QATAR
11.5.6.1 ‘Qatar Vision 2030’ and other government initiatives and thriving tourism and hospitality sector to accelerate market growth
11.5.7 EGYPT
11.5.7.1 Growing demand for personalized customer experience and streamlined business processes to propel market
11.5.8 REST OF MIDDLE EAST & AFRICA
11.6 LATIN AMERICA
11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS
11.6.2 LATIN AMERICA: IMPACT OF RECESSION
TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 237 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 238 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 239 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 240 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 241 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 242 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 245 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 246 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 247 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 248 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 249 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 250 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 251 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 252 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 253 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 254 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 255 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 256 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.6.3 BRAZIL
11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth
11.6.4 MEXICO
11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions
11.6.5 ARGENTINA
11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market
11.6.6 REST OF LATIN AMERICA
12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW
12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
TABLE 257 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS
12.3 REVENUE ANALYSIS
FIGURE 61 TOP FIVE PLAYERS DOMINATING MARKET FROM 2019 TO 2023 (USD MILLION)
12.4 MARKET SHARE ANALYSIS
FIGURE 62 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2023
12.4.1 MARKET RANKING ANALYSIS
TABLE 258 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION
12.5 BRAND/PRODUCT COMPARISON ANALYSIS
FIGURE 63 BRAND/PRODUCT COMPARISON ANALYSIS
12.6 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
FIGURE 64 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
FIGURE 65 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
12.7.1 STARS
12.7.2 EMERGING LEADERS
12.7.3 PERVASIVE PLAYERS
12.7.4 PARTICIPANTS
FIGURE 66 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
FIGURE 67 OVERALL COMPANY FOOTPRINT (26 COMPANIES)
TABLE 259 REGIONAL FOOTPRINT (26 COMPANIES)
TABLE 260 CONVERSATIONAL AGENT TYPE FOOTPRINT (26 COMPANIES)
TABLE 261 VERTICAL FOOTPRINT (26 COMPANIES)
TABLE 262 OFFERING FOOTPRINT (26 COMPANIES)
12.8 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2023
12.8.1 PROGRESSIVE COMPANIES
12.8.2 RESPONSIVE COMPANIES
12.8.3 DYNAMIC COMPANIES
12.8.4 STARTING BLOCKS
FIGURE 68 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
12.8.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
TABLE 263 CONVERSATIONAL AI MARKET: DETAILED LIST OF KEY START-UPS/SMES
TABLE 264 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
12.9 COMPETITIVE SCENARIO AND TRENDS
12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 265 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2021–APRIL 2024
12.9.2 DEALS
TABLE 266 CONVERSATIONAL AI MARKET: DEALS, JANUARY 2021–MARCH 2024
13 COMPANY PROFILES
13.1 INTRODUCTION
(Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats) *
13.2 KEY PLAYERS
13.2.1 MICROSOFT
TABLE 267 MICROSOFT: COMPANY OVERVIEW
FIGURE 69 MICROSOFT: COMPANY SNAPSHOT
TABLE 268 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 269 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 270 MICROSOFT: DEALS
13.2.2 IBM
TABLE 271 IBM: COMPANY OVERVIEW
FIGURE 70 IBM: COMPANY SNAPSHOT
TABLE 272 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 273 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 274 IBM: DEALS
13.2.3 GOOGLE
TABLE 275 GOOGLE: COMPANY OVERVIEW
FIGURE 71 GOOGLE: COMPANY SNAPSHOT
TABLE 276 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 277 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 278 GOOGLE: DEALS
13.2.4 OPENAI
TABLE 279 OPENAI: COMPANY OVERVIEW
TABLE 280 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 281 OPENAI: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 282 OPENAI: DEALS
13.2.5 BAIDU
TABLE 283 BAIDU: COMPANY OVERVIEW
FIGURE 72 BAIDU: COMPANY SNAPSHOT
TABLE 284 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 285 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 286 BAIDU: DEALS
13.2.6 AWS
TABLE 287 AWS: COMPANY OVERVIEW
FIGURE 73 AWS: COMPANY SNAPSHOT
TABLE 288 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 289 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 290 AWS: DEALS
13.2.7 ARTIFICIAL SOLUTIONS
TABLE 291 ARTIFICIAL SOLUTIONS: COMPANY OVERVIEW
FIGURE 74 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 292 ARTIFICIAL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 293 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 294 ARTIFICIAL SOLUTIONS: DEALS
13.2.8 ORACLE
TABLE 295 ORACLE: COMPANY OVERVIEW
FIGURE 75 ORACLE: COMPANY SNAPSHOT
TABLE 296 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 297 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 298 ORACLE: DEALS
13.2.9 SAP
TABLE 299 SAP: COMPANY OVERVIEW
FIGURE 76 SAP: COMPANY SNAPSHOT
TABLE 300 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 301 SAP: DEALS
13.2.10 KORE.AI
TABLE 302 KORE.AI: COMPANY OVERVIEW
TABLE 303 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 304 KORE.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 305 KORE.AI: DEALS
13.2.11 LIVEPERSON
TABLE 306 LIVEPERSON: COMPANY OVERVIEW
FIGURE 77 LIVEPERSON: COMPANY SNAPSHOT
TABLE 307 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 308 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 309 LIVEPERSON: DEALS
13.2.12 [24]7.AI
TABLE 310 [24]7.AI: COMPANY OVERVIEW
TABLE 311 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 312 [24]7.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
13.2.13 EGAIN
TABLE 313 EGAIN: COMPANY OVERVIEW
FIGURE 78 EGAIN: COMPANY SNAPSHOT
TABLE 314 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 315 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 316 EGAIN: DEALS
13.2.14 AMELIA
TABLE 317 AMELIA: COMPANY OVERVIEW
TABLE 318 AMELIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 319 AMELIA: DEALS
*Details on Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats might not be captured in case of unlisted companies.
13.3 OTHER PLAYERS
13.3.1 AVAAMO
13.3.2 CONVERSICA
13.3.3 HAPTIK
13.3.4 SOLVVY
13.3.5 INBENTA
13.3.6 CREATIVE VIRTUAL
13.3.7 SOUNDHOUND
13.3.8 KASISTO
13.3.9 MINDMELD
13.3.10 GUPSHUP
13.3.11 TWILIO
13.3.12 SPRINKLR
13.4 START-UPS/SMES
13.4.1 BOOST.AI
13.4.2 COGNIGY
13.4.3 RASA
13.4.4 SAARTHI.AI
13.4.5 SENSEFORTH.AI
13.4.6 YELLOW.AI
13.4.7 EXCEED.AI
13.4.8 CLINC
13.4.9 LAIYE
13.4.10 RULAI
13.4.11 QUIQ
13.4.12 PYPESTREAM
14 ADJACENT AND RELATED MARKETS
14.1 INTRODUCTION
14.2 SPEECH ANALYTICS MARKET
14.2.1 MARKET DEFINITION
14.2.2 MARKET OVERVIEW
14.2.2.1 Speech analytics market, by offering
TABLE 320 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 321 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
14.2.2.2 Speech analytics market, by deployment type
TABLE 322 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 323 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
14.2.2.3 Speech analytics market, by business function
TABLE 324 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 325 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
14.2.2.4 Speech analytics market, by channel
TABLE 326 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 327 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
14.2.2.5 Speech analytics market, by vertical
TABLE 328 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 329 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
14.2.2.6 Speech analytics market, by region
TABLE 330 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 331 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
14.3 CHATBOT MARKET
14.3.1 MARKET DEFINITION
14.3.2 MARKET OVERVIEW
14.3.2.1 Chatbot market, by offering
TABLE 332 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 333 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
14.3.2.2 Chatbot market, by type
TABLE 334 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
TABLE 335 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
14.3.2.3 Chatbot market, by channel integration
TABLE 336 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
TABLE 337 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
14.3.2.4 Chatbot market, by bot communication
TABLE 338 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
TABLE 339 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
14.3.2.5 Chatbot market, by business function
TABLE 340 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
TABLE 341 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
14.3.2.6 Chatbot market, by vertical
TABLE 342 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 343 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
14.3.2.7 Chatbot market, by region
TABLE 344 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 345 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
15 APPENDIX
15.1 DISCUSSION GUIDE
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
15.3 CUSTOMIZATION OPTIONS
15.4 RELATED REPORTS
15.5 AUTHOR DETAILS
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 STUDY SCOPE
1.3.1 MARKET SEGMENTATION
TABLE 1 CONVERSATIONAL AI MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
TABLE 2 USD EXCHANGE RATES, 2019–2023
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.7.1 RECESSION IMPACT
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 3 PRIMARY INTERVIEWS
2.1.2.1 Breakup of primary profiles
2.1.2.2 Key insights from industry experts
2.2 DATA TRIANGULATION
FIGURE 2 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING
2.4 MARKET FORECAST
TABLE 4 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 RISK ASSESSMENT
2.7 LIMITATIONS
2.8 IMPACT OF RECESSION ON CONVERSATIONAL AI MARKET
TABLE 5 IMPACT OF RECESSION ON GLOBAL CONVERSATIONAL AI MARKET
3 EXECUTIVE SUMMARY
TABLE 6 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2019–2023 (USD MILLION, Y-O-Y)
TABLE 7 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2024–2030 (USD MILLION, Y-O-Y)
FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
FIGURE 9 NLP TECHNOLOGY TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 10 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
FIGURE 11 TEXT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 12 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
FIGURE 13 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 14 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
FIGURE 15 INTERNAL INTEGRATION MODE SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD
FIGURE 16 SALES & MARKETING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 17 CONTACT CENTER AUTOMATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 18 VIRTUAL FINANCIAL ADVISORS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 19 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 20 EMPLOYEE ENGAGEMENT & ONBOARDING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 21 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
FIGURE 22 EDUCATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 23 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET
FIGURE 24 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET
4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS
FIGURE 25 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING AND INTEGRATION MODE
FIGURE 26 SOFTWARE AND INTERNAL SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
4.4 CONVERSATIONAL AI MARKET: BY REGION
FIGURE 27 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 28 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
5.2.1 DRIVERS
5.2.1.1 Increasing integration of AI chatbots in messaging services
5.2.1.2 Growing use of AI-based customer services
5.2.1.3 Omnichannel deployment and reduced chatbot development cost
5.2.1.4 Growing focus on customer engagement and retention
5.2.1.5 Rising demand to implement AI-powered digital experience across government sector
5.2.2 RESTRAINTS
5.2.2.1 Lack of awareness regarding benefits of conversational AI
5.2.2.2 Vulnerability to privacy and security breaches
5.2.2.3 Limitations of voice authentication
5.2.3 OPPORTUNITIES
5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions
5.2.3.2 Emergence of generative AI
5.2.4 CHALLENGES
5.2.4.1 Lack of accuracy in chatbots and virtual assistants
5.2.4.2 Apprehensiveness about disclosing personal or sensitive information
5.2.4.3 Lack of precision in resolving queries
5.2.4.4 Inability to recognize customer intent and behavior
5.3 EVOLUTION OF CONVERSATIONAL AI MARKET
FIGURE 29 CONVERSATIONAL AI MARKET: EVOLUTION
5.4 CONVERSATIONAL AI MARKET ARCHITECTURE
FIGURE 30 CONVERSATIONAL AI MARKET: ARCHITECTURE
5.5 SUPPLY CHAIN ANALYSIS
FIGURE 31 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS
5.6 ECOSYSTEM/MARKET MAP
TABLE 8 CONVERSATIONAL AI MARKET: ECOSYSTEM
FIGURE 32 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM
5.6.1 PLATFORM PROVIDERS
5.6.2 SOFTWARE PROVIDERS
5.6.3 SERVICE PROVIDERS
5.6.4 CLOUD SERVICE PROVIDERS
5.6.5 END USERS
5.6.6 REGULATORY BODIES
5.7 CASE STUDY ANALYSIS
5.7.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX
5.7.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX
5.7.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE
5.7.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE
5.7.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM
5.8 TECHNOLOGY ANALYSIS
5.8.1 KEY TECHNOLOGIES
5.8.1.1 AI/ML
5.8.1.2 NLP & deep learning
5.8.1.3 Speech recognition
5.8.2 COMPLEMENTARY TECHNOLOGIES
5.8.2.1 Data analytics
5.8.2.2 Cloud computing
5.8.3 ADJACENT TECHNOLOGIES
5.8.3.1 AR/VR
5.8.3.2 IoT
5.8.3.3 Blockchain
5.8.3.4 Edge computing
5.8.3.5 Voice biometrics
5.9 REGULATORY LANDSCAPE
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 12 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9.1.1 North America
5.9.1.1.1 General Data Protection Regulation (GDPR)
5.9.1.1.2 California Consumer Privacy Act (CCPA)
5.9.1.1.3 Health Insurance Portability and Accountability Act (HIPAA)
5.9.1.2 Europe
5.9.1.2.1 General Data Protection Regulation (GDPR)
5.9.1.2.2 Audiovisual Media Services Directive (AVMSD)
5.9.1.2.3 ePrivacy directive
5.9.1.3 Asia Pacific
5.9.1.3.1 Act on Protection of Personal Information (APPI)
5.9.1.3.2 Telecommunications business law
5.9.1.4 Middle East & Africa
5.9.1.4.1 Consumer protection regulations
5.9.1.5 Latin America
5.9.1.5.1 Telecommunications laws
5.10 PATENT ANALYSIS
5.10.1 METHODOLOGY
5.10.2 PATENTS FILED, BY DOCUMENT TYPE
TABLE 14 PATENTS FILED, 2013–2023
5.10.3 INNOVATION AND PATENT APPLICATIONS
FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2013–2023
5.10.3.1 Top 10 patent applicants in conversational AI market
FIGURE 34 TOP 10 APPLICANTS IN CONVERSATIONAL AI MARKET, 2013–2023
TABLE 15 TOP 20 PATENT OWNERS IN CONVERSATIONAL AI MARKET, 2013–2023
TABLE 16 LIST OF PATENTS GRANTED IN CONVERSATIONAL AI MARKET, 2022–2023
FIGURE 35 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013–2023
5.11 PRICING ANALYSIS
5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE APPLICATIONS
FIGURE 36 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, TOP THREE APPLICATIONS (USD/YEAR)
TABLE 17 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION
5.11.2 INDICATIVE PRICING ANALYSIS, BY OFFERING
TABLE 18 INDICATIVE PRICING LEVELS OF CONVERSATIONAL AI SOFTWARE, BY OFFERING
5.12 KEY CONFERENCES & EVENTS
TABLE 19 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
5.13 PORTER’S FIVE FORCES ANALYSIS
TABLE 20 PORTER’S FIVE FORCES’ IMPACT ON CONVERSATIONAL AI MARKET
FIGURE 37 PORTER’S FIVE FORCES ANALYSIS: CONVERSATIONAL AI MARKET
5.13.1 THREAT OF NEW ENTRANTS
5.13.2 THREAT OF SUBSTITUTES
5.13.3 BARGAINING POWER OF SUPPLIERS
5.13.4 BARGAINING POWER OF BUYERS
5.13.5 INTENSITY OF COMPETITIVE RIVALRY
5.14 INVESTMENT LANDSCAPE AND FUNDING SCENARIO
FIGURE 38 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO (USD MILLION AND NUMBER OF FUNDING ROUNDS)
5.15 CONVERSATIONAL AI BUSINESS MODELS
5.15.1 SUBSCRIPTION-BASED MODEL
5.15.2 PAY-PER-USE MODEL
5.15.3 LICENSING AND PERPETUAL SOFTWARE MODEL
5.15.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL
5.15.5 TRANSACTIONAL MODEL
5.15.6 PARTNERSHIP AND REVENUE SHARING MODEL
5.16 CONVERSATIONAL AI MARKET: BEST PRACTICES
5.16.1 DESIGN AND USER EXPERIENCE
5.16.2 TRAINING AND OPTIMIZATION
5.16.3 SECURITY AND COMPLIANCE
5.16.4 INTEGRATION AND SCALABILITY
5.17 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
FIGURE 39 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
5.18 KEY STAKEHOLDERS & BUYING CRITERIA
5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 40 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
TABLE 21 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
5.18.2 BUYING CRITERIA
FIGURE 41 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
TABLE 22 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
6 CONVERSATIONAL AI MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 OFFERINGS: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 42 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 23 CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 24 CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
6.2 SOFTWARE
6.2.1 SOFTWARE BY TECHNOLOGY
FIGURE 43 MACHINE LEARNING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 25 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 26 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
6.2.1.1 ML
6.2.1.1.1 Integration of advanced ML algorithms to help engage in human-like conversations, understand natural language inputs, and deliver personalized responses
TABLE 27 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 28 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.1.1.2 Supervised learning
6.2.1.1.3 Unsupervised learning
6.2.1.1.4 RL
6.2.1.2 NLP
6.2.1.2.1 NLP-based conversational AI software to leverage sophisticated algorithms to comprehend and generate human language
TABLE 29 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 30 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.1.2.2 Lexical analysis
6.2.1.2.3 Syntax & semantic analysis
6.2.1.2.4 Sentiment analysis
6.2.1.2.5 Output transformation
6.2.1.3 ASR
6.2.1.3.1 Transformer-based architectures to help enhance boundaries of ASR performance and enable better recognition of accents, dialects, and contextual nuances
TABLE 31 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 32 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.1.3.2 STT conversions
6.2.1.3.3 VAD
6.2.1.3.4 Speaker diarization
6.2.1.3.5 Acoustic & language modeling
6.2.1.4 Data mining
6.2.1.4.1 Need for data-driven insights and advanced analytical tools to enhance customer experience to foster market growth
TABLE 33 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 34 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.2 SOFTWARE BY MODALITY
FIGURE 44 SPEECH SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 35 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 36 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
6.2.2.1 Text
6.2.2.1.1 Text-based software to comprehend and respond to user queries or commands and facilitate seamless communication by interpreting messages
TABLE 37 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 38 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.2.2 Speech
6.2.2.2.1 Speech-based software leverages voice input and output mechanisms to enable conversational interactions
TABLE 39 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 40 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.2.3 Multimodal
6.2.2.3.1 Sophisticated systems to integrate NLP and speech recognition capabilities to comprehend and respond to multimodal inputs
TABLE 41 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 42 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.3 DEPLOYMENT MODE
FIGURE 45 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 43 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 44 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
6.2.3.1 On-premises
6.2.3.1.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments
TABLE 45 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 46 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.2.3.2 Cloud
6.2.3.2.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI
TABLE 47 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 48 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3 SERVICES
FIGURE 46 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 49 CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 50 CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 51 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 52 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
FIGURE 47 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 53 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 54 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 55 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 56 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.1 Consulting & advisory services
6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth
TABLE 57 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 58 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.2 Integration & deployment services
6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants
TABLE 59 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 60 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.3 Support & maintenance services
6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants
TABLE 61 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 62 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.1.4 Training & education services
6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces
TABLE 63 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 64 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
6.3.2 MANAGED SERVICES
TABLE 65 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 66 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION
7.1 INTRODUCTION
7.1.1 BUSINESS FUNCTIONS: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 48 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 67 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 68 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
7.2 SALES & MARKETING
7.2.1 NEED FOR ENHANCING CUSTOMER ENGAGEMENT AND STREAMLINING OPERATIONS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS
FIGURE 49 CAMPAIGN MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 69 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 70 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 71 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 72 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.2.2 CONTACT CENTER AUTOMATION
7.2.3 BRANDING & ADVERTISEMENT
7.2.4 CAMPAIGN MANAGEMENT
7.2.5 CUSTOMER ENGAGEMENT & RETENTION
7.3 FINANCE & ACCOUNTING
7.3.1 CONVERSATIONAL AI SOLUTIONS TO PROVIDE HUMAN-LIKE INTERACTIONS, STREAMLINE OPERATIONS, AND ENHANCE CUSTOMER SERVICE
FIGURE 50 DATA PRIVACY & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 73 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 74 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 75 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 76 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.3.2 VIRTUAL FINANCIAL ADVISORS
7.3.3 EXPENSE TRACKING & REPORTING
7.3.4 DATA PRIVACY & COMPLIANCE MANAGEMENT
7.3.5 AUTOMATED INVOICE PROCESSING
7.4 OPERATIONS & SUPPLY CHAIN
7.4.1 CONVERSATIONAL AI TO STREAMLINE PROCESSES, ENHANCE COMMUNICATION, AND PROVIDE VALUABLE INSIGHTS
FIGURE 51 INVENTORY MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 77 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 78 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 79 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 80 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.4.2 WORKFLOW OPTIMIZATION
7.4.3 SCHEDULING & ROUTING
7.4.4 INVENTORY MANAGEMENT
7.4.5 VENDOR MANAGEMENT
7.5 HUMAN RESOURCES (HR)
7.5.1 CONVERSATIONAL AI TO STREAMLINE HUMAN RESOURCE OPERATIONS AND IMPROVE EMPLOYEE EXPERIENCE
FIGURE 52 RECRUITMENT ASSISTANTS & SCREENING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 81 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 82 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 83 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 84 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.5.2 EMPLOYEE ENGAGEMENT & ONBOARDING
7.5.3 PERFORMANCE MANAGEMENT
7.5.4 DOCUMENT MANAGEMENT
7.5.5 RECRUITMENT ASSISTANTS & SCREENING
7.6 IT SERVICE MANAGEMENT (ITSM)
7.6.1 CONVERSATIONAL AI TO AUTOMATE REPETITIVE TASKS, PROVIDE SELF-SERVICE OPTIONS, IMPROVE EFFICIENCY, AND REDUCE COSTS
FIGURE 53 QUERY HANDLING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 85 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 86 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 87 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 88 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
7.6.2 INCIDENT MANAGEMENT
7.6.3 COST OPTIMIZATION
7.6.4 QUERY HANDLING
7.6.5 KNOWLEDGE MANAGEMENT
8 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE
8.1 INTRODUCTION
8.1.1 CONVERSATIONAL AGENT TYPES: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 54 GENERATIVE AI AGENTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
TABLE 89 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 90 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
8.2 AI CHATBOTS
8.2.1 CONVERSATIONAL AI PLATFORMS AND CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES
TABLE 91 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 92 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
8.3 VOICE BOTS
8.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS
TABLE 93 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 94 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
8.4 INTERACTIVE VOICE ASSISTANTS (IVA)
8.4.1 INTELLIGENT VIRTUAL AGENTS TO HANDLE QUERIES, TROUBLESHOOT PROBLEMS, AND FACILITATE TRANSACTIONS
TABLE 95 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 96 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
8.5 GENERATIVE AI AGENTS
8.5.1 GENERATIVE AI AGENTS TO OPERATE 24/7 AND REDUCE NEED FOR EXTENSIVE STAFFING DURING NON-PEAK HOURS AND BANK HOLIDAYS
TABLE 97 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 98 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
9 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE
9.1 INTRODUCTION
9.1.1 INTEGRATION MODES: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 55 INTERNAL ENTERPRISE SYSTEMS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 99 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 100 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
9.2 INTERNAL ENTERPRISE SYSTEMS
9.2.1 CONVERSATIONAL AI TO STREAMLINE OPERATIONS, ENHANCE PRODUCTIVITY, AND IMPROVE CUSTOMER INTERACTIONS
TABLE 101 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 102 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
9.2.2 CRM
9.2.3 KBS
9.3 EXTERNAL COMMUNICATION CHANNELS
9.3.1 VOICE-ENABLED EXTERNAL COMMUNICATION CHANNELS TO OFFER CONVENIENCE, EFFICIENCY, AND HANDS-FREE EXPERIENCE
TABLE 103 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 104 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
9.3.2 MOBILE APPS
9.3.3 IVR SYSTEMS
9.3.4 MESSAGING SERVICES/PLATFORMS
9.3.5 WEBSITES
10 CONVERSATIONAL AI MARKET, BY VERTICAL
10.1 INTRODUCTION
10.1.1 VERTICALS: CONVERSATIONAL AI MARKET DRIVERS
FIGURE 56 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
TABLE 105 CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 106 CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
10.2 BFSI
10.2.1 DEMAND FOR SEAMLESS AND CONVENIENT INTERACTIONS, ENHANCED CUSTOMER ENGAGEMENT, REDUCED COSTS, AND IMPROVED OPERATIONAL EFFICIENCY TO DRIVE MARKET
TABLE 107 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 108 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 109 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 110 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.2.2 AUTOMATED CUSTOMER SUPPORT
10.2.3 VIRTUAL FINANCIAL ASSISTANTS
10.2.4 PORTFOLIO MANAGEMENT
10.2.5 VOICE-BASED DIGITAL BANKING
10.2.6 OTHERS
10.3 RETAIL & ECOMMERCE
10.3.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER INTERACTIONS, BOOST SALES, AND STREAMLINE OPERATIONS
TABLE 111 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 112 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 113 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 114 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.3.2 VOICE COMMERCE
10.3.3 PERSONALIZED RECOMMENDATIONS
10.3.4 IN-STORE ASSISTANCE
10.3.5 AUTOMATED SURVEYS
10.3.6 AUTOMATED ORDER TRACKING & UPDATES
10.3.7 OTHERS
10.4 EDUCATION
10.4.1 CONVERSATIONAL AI TO OFFER PERSONALIZED LEARNING EXPERIENCES AND SUPPORT TO STUDENTS AND ASSIST TEACHERS IN MANAGING THEIR TASKS
TABLE 115 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 116 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 117 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 118 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.4.2 ADMISSION QUERY RESOLUTION
10.4.3 ADMINISTRATIVE TASK AUTOMATION
10.4.4 VIRTUAL LEARNING/COURSE ASSISTANTS
10.4.5 PERSONALIZED LEARNING SUPPORT
10.4.6 CONVERSATIONAL CAMPUS
10.4.7 OTHERS
10.5 MEDIA & ENTERTAINMENT
10.5.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER SERVICE, PERSONALIZED CONTENT RECOMMENDATIONS, ADVERTISING, AND PRODUCT DISCOVERY
TABLE 119 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 120 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 121 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 122 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.5.2 CONTENT PERSONALIZATION
10.5.3 PERSONALIZED CONTENT DELIVERY
10.5.4 IMMERSIVE CONVERSATIONAL GAMING
10.5.5 ADVERTISING & PROMOTIONS
10.5.6 CONTENT LOCALIZATION AND TRANSLATION
10.5.7 OTHERS
10.6 HEALTHCARE & LIFE SCIENCES
10.6.1 CONVERSATIONAL AI TO RESHAPE PATIENT JOURNEYS AND DRIVE EMPATHETIC AUTOMATION IN HEALTHCARE AND LIFE SCIENCES
TABLE 123 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 124 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 125 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 126 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.6.2 AUTOMATED APPOINTMENT BOOKING
10.6.3 PATIENT ENGAGEMENT & FOLLOW-UPS
10.6.4 SELF-HEALTH MANAGEMENT
10.6.5 HEALTH TRACKING & MEDICATION MANAGEMENT
10.6.6 SYMPTOM ASSESSMENT & TRIAGE MANAGEMENT
10.6.7 OTHERS
10.7 TRAVEL & HOSPITALITY
10.7.1 CONVERSATIONAL AI TO IMPROVE CUSTOMER, STREAMLINE OPERATIONS, AND BRIDGE LANGUAGE BARRIERS
TABLE 127 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 128 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 129 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 130 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.7.2 VIRTUAL TRAVEL ASSISTANCE
10.7.3 PERSONALIZED TRAVEL PLANNING
10.7.4 CONVERSATIONAL CHECK-INS
10.7.5 VOICE-BASED BOOKINGS/ORDERINGS
10.7.6 OTHERS
10.8 AUTOMOTIVE
10.8.1 NEED FOR INTERACTION BETWEEN VEHICLES AND DEALERS AND PERSONALIZED SOLUTIONS AND SERVICES TO PROPEL MARKET
TABLE 131 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 132 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 133 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 134 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.8.2 VIRTUAL CAR SHOWROOM ASSISTANTS
10.8.3 AI-POWERED NAVIGATION AND ROUTE OPTIMIZATION
10.8.4 PURCHASE ASSISTANCE
10.8.5 AI-DRIVEN PREDICTIVE MAINTENANCE
10.8.6 VEHICLE CONFIGURATION & CUSTOMIZATION
10.8.7 OTHERS
10.9 IT & ITES
10.9.1 CONVERSATIONAL AI-POWERED ANALYTICS TOOLS TO EMPOWER DECISION-MAKERS WITH REAL-TIME INSIGHTS
TABLE 135 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 136 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 137 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 138 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.9.2 IT HELPDESK SUPPORT & TROUBLESHOOTING
10.9.3 SOFTWARE & APPLICATION SUPPORT
10.9.4 PROJECT MANAGEMENT & TASK TRACKING
10.9.5 VIRTUAL IT PROCUREMENT ASSISTANTS
10.9.6 IT SECURITY INCIDENT RESPONSE & THREAT INTELLIGENCE ANALYSIS
10.9.7 OTHERS
10.10 GOVERNMENT & DEFENSE
10.10.1 CONVERSATIONAL AI ADOPTED BY GOVERNMENT ORGANIZATIONS TO IMPROVE CITIZEN SERVICES AND REDUCE COSTS
TABLE 139 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
TABLE 140 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
TABLE 141 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 142 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
10.10.2 E-GOVERNANCE SERVICES
10.10.3 PUBLIC SAFETY INFORMATION DISSEMINATION
10.10.4 VIRTUAL TRAINING ASSISTANTS FOR DEFENSE PERSONNEL
10.10.5 CITIZEN ENGAGEMENT SURVEYS & FEEDBACK COLLECTIONS
10.10.6 OTHERS
10.11 OTHER VERTICALS
TABLE 143 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 144 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
11 CONVERSATIONAL AI MARKET, BY REGION
11.1 INTRODUCTION
FIGURE 57 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 58 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
TABLE 145 CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 146 CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
11.2 NORTH AMERICA
11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS
11.2.2 NORTH AMERICA: IMPACT OF RECESSION
FIGURE 59 NORTH AMERICA: MARKET SNAPSHOT
TABLE 147 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 148 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 149 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 150 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 151 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 152 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 153 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 154 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 155 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 156 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 157 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 158 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 159 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 160 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 161 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 162 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 163 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 164 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 165 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 166 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 167 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 168 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.2.3 US
11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions
11.2.4 CANADA
11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions
11.3 EUROPE
11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS
11.3.2 EUROPE: IMPACT OF RECESSION
TABLE 169 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 170 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 171 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 172 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 173 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 174 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 175 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 176 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 177 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 178 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 179 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 180 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 181 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 182 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 183 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 184 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 185 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 186 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 187 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 188 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 189 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 190 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.3.3 UK
11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market
11.3.4 GERMANY
11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience
11.3.5 FRANCE
11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth
11.3.6 ITALY
11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations
11.3.7 SPAIN
11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions
11.3.8 REST OF EUROPE
11.4 ASIA PACIFIC
11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS
11.4.2 ASIA PACIFIC: IMPACT OF RECESSION
FIGURE 60 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 191 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 192 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 193 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 194 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 195 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 196 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 197 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 198 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 199 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 200 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 201 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 202 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 203 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 204 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 205 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 206 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 207 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 208 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 209 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 210 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 211 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
TABLE 212 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2024–2030 (USD MILLION)
11.4.3 INDIA
11.4.3.1 Increasing internet penetration, expanding smartphone usage, and government’s ‘Digital India’ initiative to propel market
11.4.4 JAPAN
11.4.4.1 Aging population, labor shortage, and government’s initiatives to promote AI adoption to accelerate market growth
11.4.5 CHINA
11.4.5.1 Integration of AI-powered chatbots in eCommerce and adoption of virtual assistants in smart homes and IoT devices to drive market
11.4.6 ASEAN COUNTRIES
11.4.6.1 Government initiatives to promote digital transformation to foster market growth
11.4.7 SOUTH KOREA
11.4.7.1 Technological innovation, high internet penetration rates, and government initiatives to propel market
11.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth
11.4.9 REST OF ASIA PACIFIC
11.5 MIDDLE EAST & AFRICA
11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS
11.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
TABLE 213 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 214 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 215 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 216 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 217 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 218 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 219 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 220 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 221 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 222 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 223 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 224 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 225 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 226 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 227 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 228 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 229 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 230 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 231 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 232 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 233 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 234 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.5.3 SAUDI ARABIA
11.5.3.1 Implementation of government’s ‘Vision 2030’ initiative and need for personalized and efficient customer experience to drive market
11.5.4 UAE
11.5.4.1 ‘UAE Vision 2021.’ Dubai’s Smart City initiatives, and favorable investment climate to spur market growth
11.5.5 SOUTH AFRICA
11.5.5.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market
11.5.6 QATAR
11.5.6.1 ‘Qatar Vision 2030’ and other government initiatives and thriving tourism and hospitality sector to accelerate market growth
11.5.7 EGYPT
11.5.7.1 Growing demand for personalized customer experience and streamlined business processes to propel market
11.5.8 REST OF MIDDLE EAST & AFRICA
11.6 LATIN AMERICA
11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS
11.6.2 LATIN AMERICA: IMPACT OF RECESSION
TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
TABLE 237 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
TABLE 238 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
TABLE 239 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
TABLE 240 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
TABLE 241 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 242 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
TABLE 245 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
TABLE 246 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
TABLE 247 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 248 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
TABLE 249 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
TABLE 250 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
TABLE 251 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
TABLE 252 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
TABLE 253 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 254 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
TABLE 255 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
TABLE 256 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
11.6.3 BRAZIL
11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth
11.6.4 MEXICO
11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions
11.6.5 ARGENTINA
11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market
11.6.6 REST OF LATIN AMERICA
12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW
12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
TABLE 257 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS
12.3 REVENUE ANALYSIS
FIGURE 61 TOP FIVE PLAYERS DOMINATING MARKET FROM 2019 TO 2023 (USD MILLION)
12.4 MARKET SHARE ANALYSIS
FIGURE 62 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2023
12.4.1 MARKET RANKING ANALYSIS
TABLE 258 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION
12.5 BRAND/PRODUCT COMPARISON ANALYSIS
FIGURE 63 BRAND/PRODUCT COMPARISON ANALYSIS
12.6 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
FIGURE 64 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
FIGURE 65 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023
12.7.1 STARS
12.7.2 EMERGING LEADERS
12.7.3 PERVASIVE PLAYERS
12.7.4 PARTICIPANTS
FIGURE 66 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
FIGURE 67 OVERALL COMPANY FOOTPRINT (26 COMPANIES)
TABLE 259 REGIONAL FOOTPRINT (26 COMPANIES)
TABLE 260 CONVERSATIONAL AGENT TYPE FOOTPRINT (26 COMPANIES)
TABLE 261 VERTICAL FOOTPRINT (26 COMPANIES)
TABLE 262 OFFERING FOOTPRINT (26 COMPANIES)
12.8 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2023
12.8.1 PROGRESSIVE COMPANIES
12.8.2 RESPONSIVE COMPANIES
12.8.3 DYNAMIC COMPANIES
12.8.4 STARTING BLOCKS
FIGURE 68 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
12.8.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
TABLE 263 CONVERSATIONAL AI MARKET: DETAILED LIST OF KEY START-UPS/SMES
TABLE 264 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
12.9 COMPETITIVE SCENARIO AND TRENDS
12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 265 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2021–APRIL 2024
12.9.2 DEALS
TABLE 266 CONVERSATIONAL AI MARKET: DEALS, JANUARY 2021–MARCH 2024
13 COMPANY PROFILES
13.1 INTRODUCTION
(Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats) *
13.2 KEY PLAYERS
13.2.1 MICROSOFT
TABLE 267 MICROSOFT: COMPANY OVERVIEW
FIGURE 69 MICROSOFT: COMPANY SNAPSHOT
TABLE 268 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 269 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 270 MICROSOFT: DEALS
13.2.2 IBM
TABLE 271 IBM: COMPANY OVERVIEW
FIGURE 70 IBM: COMPANY SNAPSHOT
TABLE 272 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 273 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 274 IBM: DEALS
13.2.3 GOOGLE
TABLE 275 GOOGLE: COMPANY OVERVIEW
FIGURE 71 GOOGLE: COMPANY SNAPSHOT
TABLE 276 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 277 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 278 GOOGLE: DEALS
13.2.4 OPENAI
TABLE 279 OPENAI: COMPANY OVERVIEW
TABLE 280 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 281 OPENAI: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 282 OPENAI: DEALS
13.2.5 BAIDU
TABLE 283 BAIDU: COMPANY OVERVIEW
FIGURE 72 BAIDU: COMPANY SNAPSHOT
TABLE 284 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 285 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 286 BAIDU: DEALS
13.2.6 AWS
TABLE 287 AWS: COMPANY OVERVIEW
FIGURE 73 AWS: COMPANY SNAPSHOT
TABLE 288 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 289 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 290 AWS: DEALS
13.2.7 ARTIFICIAL SOLUTIONS
TABLE 291 ARTIFICIAL SOLUTIONS: COMPANY OVERVIEW
FIGURE 74 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 292 ARTIFICIAL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 293 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 294 ARTIFICIAL SOLUTIONS: DEALS
13.2.8 ORACLE
TABLE 295 ORACLE: COMPANY OVERVIEW
FIGURE 75 ORACLE: COMPANY SNAPSHOT
TABLE 296 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 297 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 298 ORACLE: DEALS
13.2.9 SAP
TABLE 299 SAP: COMPANY OVERVIEW
FIGURE 76 SAP: COMPANY SNAPSHOT
TABLE 300 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 301 SAP: DEALS
13.2.10 KORE.AI
TABLE 302 KORE.AI: COMPANY OVERVIEW
TABLE 303 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 304 KORE.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 305 KORE.AI: DEALS
13.2.11 LIVEPERSON
TABLE 306 LIVEPERSON: COMPANY OVERVIEW
FIGURE 77 LIVEPERSON: COMPANY SNAPSHOT
TABLE 307 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 308 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 309 LIVEPERSON: DEALS
13.2.12 [24]7.AI
TABLE 310 [24]7.AI: COMPANY OVERVIEW
TABLE 311 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 312 [24]7.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
13.2.13 EGAIN
TABLE 313 EGAIN: COMPANY OVERVIEW
FIGURE 78 EGAIN: COMPANY SNAPSHOT
TABLE 314 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 315 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 316 EGAIN: DEALS
13.2.14 AMELIA
TABLE 317 AMELIA: COMPANY OVERVIEW
TABLE 318 AMELIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 319 AMELIA: DEALS
*Details on Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats might not be captured in case of unlisted companies.
13.3 OTHER PLAYERS
13.3.1 AVAAMO
13.3.2 CONVERSICA
13.3.3 HAPTIK
13.3.4 SOLVVY
13.3.5 INBENTA
13.3.6 CREATIVE VIRTUAL
13.3.7 SOUNDHOUND
13.3.8 KASISTO
13.3.9 MINDMELD
13.3.10 GUPSHUP
13.3.11 TWILIO
13.3.12 SPRINKLR
13.4 START-UPS/SMES
13.4.1 BOOST.AI
13.4.2 COGNIGY
13.4.3 RASA
13.4.4 SAARTHI.AI
13.4.5 SENSEFORTH.AI
13.4.6 YELLOW.AI
13.4.7 EXCEED.AI
13.4.8 CLINC
13.4.9 LAIYE
13.4.10 RULAI
13.4.11 QUIQ
13.4.12 PYPESTREAM
14 ADJACENT AND RELATED MARKETS
14.1 INTRODUCTION
14.2 SPEECH ANALYTICS MARKET
14.2.1 MARKET DEFINITION
14.2.2 MARKET OVERVIEW
14.2.2.1 Speech analytics market, by offering
TABLE 320 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
TABLE 321 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
14.2.2.2 Speech analytics market, by deployment type
TABLE 322 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
TABLE 323 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
14.2.2.3 Speech analytics market, by business function
TABLE 324 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
TABLE 325 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
14.2.2.4 Speech analytics market, by channel
TABLE 326 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
TABLE 327 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
14.2.2.5 Speech analytics market, by vertical
TABLE 328 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
TABLE 329 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
14.2.2.6 Speech analytics market, by region
TABLE 330 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
TABLE 331 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
14.3 CHATBOT MARKET
14.3.1 MARKET DEFINITION
14.3.2 MARKET OVERVIEW
14.3.2.1 Chatbot market, by offering
TABLE 332 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
TABLE 333 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
14.3.2.2 Chatbot market, by type
TABLE 334 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
TABLE 335 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
14.3.2.3 Chatbot market, by channel integration
TABLE 336 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
TABLE 337 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
14.3.2.4 Chatbot market, by bot communication
TABLE 338 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
TABLE 339 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
14.3.2.5 Chatbot market, by business function
TABLE 340 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
TABLE 341 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
14.3.2.6 Chatbot market, by vertical
TABLE 342 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
TABLE 343 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
14.3.2.7 Chatbot market, by region
TABLE 344 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
TABLE 345 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
15 APPENDIX
15.1 DISCUSSION GUIDE
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
15.3 CUSTOMIZATION OPTIONS
15.4 RELATED REPORTS
15.5 AUTHOR DETAILS
