Contact Center Intelligence Market Size, Share & Trends Analysis Report By Solution, By Service, By Technology, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2020 - 2027
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Contact Center Intelligence Market Growth & Trends
The global contact center intelligence market size is expected to reach USD 5.78 billion by 2027, registering a CAGR of 23.5% from 2020 to 2027, according to a new report by Grand View Research, Inc. The growth can be attributed to the growing use of AI-powered chatbots to manage business operations efficiently and effectively. The rising level of customer engagement through various channels, such as websites, emails, and social media, is also expected to create growth opportunities for the market over the forecast period.
Enterprises are aggressively opting for omnichannel solutions and speech technology as part of the efforts to retain their customers. AI-powered solutions are particularly helping enterprises in reducing the time required for solving customer queries. The growing need to look for various ways to improve customer retention bodes well for the growth of the market over the forecast period.
Enterprises have realized that integrating the large volumes of data being generated on a single channel efficiently can improve employee productivity, enhance customer experience, and reduce average call time per customer. Omnichannel solutions can particularly allow agents to switch across multiple channels to access the same contextual information. The strong emphasis enterprises are putting on implementing omnichannel solutions to enhance customer experience is anticipated to drive the growth of the market over the forecast period.
Enterprises are trying hard to effectively reach out to customers residing in different parts of the world in line with the continued globalization. However, this has subsequently increased the burden on the customer care executives to manage the entire database and address all the issues efficiently. As a result, enterprises are widely adopting AI-powered contact center solutions that can potentially facilitate the centralization of the customer database and allow the agents to perform all the tasks effectively.
Contact Center Intelligence Market Report Highlights
Contact Center Intelligence Market Growth & Trends
The global contact center intelligence market size is expected to reach USD 5.78 billion by 2027, registering a CAGR of 23.5% from 2020 to 2027, according to a new report by Grand View Research, Inc. The growth can be attributed to the growing use of AI-powered chatbots to manage business operations efficiently and effectively. The rising level of customer engagement through various channels, such as websites, emails, and social media, is also expected to create growth opportunities for the market over the forecast period.
Enterprises are aggressively opting for omnichannel solutions and speech technology as part of the efforts to retain their customers. AI-powered solutions are particularly helping enterprises in reducing the time required for solving customer queries. The growing need to look for various ways to improve customer retention bodes well for the growth of the market over the forecast period.
Enterprises have realized that integrating the large volumes of data being generated on a single channel efficiently can improve employee productivity, enhance customer experience, and reduce average call time per customer. Omnichannel solutions can particularly allow agents to switch across multiple channels to access the same contextual information. The strong emphasis enterprises are putting on implementing omnichannel solutions to enhance customer experience is anticipated to drive the growth of the market over the forecast period.
Enterprises are trying hard to effectively reach out to customers residing in different parts of the world in line with the continued globalization. However, this has subsequently increased the burden on the customer care executives to manage the entire database and address all the issues efficiently. As a result, enterprises are widely adopting AI-powered contact center solutions that can potentially facilitate the centralization of the customer database and allow the agents to perform all the tasks effectively.
Contact Center Intelligence Market Report Highlights
- The adoption of conversational systems and chatbots is growing owing to their extremely fast response time and their ability to cut down the waiting time for consumers significantly
- The demand for managed services is growing in line with the rising need to organize and manage large volumes of data efficiently, thereby driving the segment growth over the forecast period.
- The automatic speech recognition segment is expected to witness significant growth over the forecast period. Automatic speech recognition technology can potentially help businesses in creating a customer database, obtaining meaningful insights, and leveraging these insights to enhance customer satisfaction. Businesses can also use the technology to capture every bit of information accurately for analysis and to map the performance of agents
- The availability of cloud infrastructure at affordable costs is expected to drive the adoption of AI-based contact center solutions over the forecast period
- Large enterprises are widely adopting contact center intelligence solutions to offer insightful information about their service offerings to customers while simultaneously reducing operational expenses
- The BFSI industry is expected to witness significant adoption of AI-powered contact center solutions owing to the growing need to deploy automated call operations in banks and financial institutions to enhance the customer support experience
- The rising number of small and medium enterprises in the Asia Pacific is anticipated to offer lucrative opportunities for providers of AI solutions for contact centers
CHAPTER 1 METHODOLOGY AND SCOPE
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Contact Center Intelligence Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
2.2 Global Contact Center Intelligence Market, 2016 - 2027 (USD Million)
2.2.1 Global contact center intelligence market, by region, 2016 - 2027
2.2.2 Global contact center intelligence market, by solution, 2016 - 2027
2.2.3 Global contact center intelligence market, by service, 2016 - 2027
2.2.4 Global contact center intelligence market, by technology, 2016 - 2027
2.2.5 Global contact center intelligence market, by deployment, 2016 - 2027
2.2.6 Global contact center intelligence market, by enterprise size, 2016 - 2027
2.2.7 Global contact center intelligence market, by end use, 2016 - 2027
CHAPTER 3 CONTACT CENTER INTELLIGENCE INDUSTRY OUTLOOK
3.1 Market Segmentation and Scope
3.2 Market Size & Growth Prospects
3.3 Contact Center Intelligence Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center Intelligence Market - Market Dynamics
3.4.1 Market drivers analysis
3.4.1.1 Growth in customer engagement through social media platforms
3.4.1.2 Use of AI by organizations to offer enhanced customer support services
3.4.2 Market challenge analysis
3.4.2.1 Data privacy and security concerns
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center Intelligence Market - Company Market Share Analysis, 2019
3.7 Contact Center Intelligence Market - Porter’s Five Forces Analysis
3.8 Contact Center Intelligence Market - PESTEL Analysis
CHAPTER 4 CONTACT CENTER INTELLIGENCE SOLUTION OUTLOOK
4.1 Contact Center Intelligence Market Share By Solution, 2019
4.2 Chatbot
4.2.1 Contact center chatbot market, 2016 - 2027
4.3 Intelligent Virtual Assistant (IVA)
4.3.1 Contact center IVA intelligence market, 2016 - 2027
4.4 Intelligent Interactive Voice Response (IVR) System
4.4.1 Contact center intelligent IVR system market, 2016 - 2027
CHAPTER 5 CONTACT CENTER INTELLIGENCE SERVICE OUTLOOK
5.1 Contact Center Intelligence Market Share By Service, 2019
5.2 Integration & Deployment
5.2.1 Contact center intelligence integration & deployment services market, 2016 - 2027
5.3 Support & Maintenance
5.3.1 Contact center intelligence support & maintenance services market, 2016 - 2027
5.4 Training & Consulting
5.4.1 Contact center intelligence training & consulting services market, 2016 - 2027
5.5 Managed Services
5.5.1 Contact center intelligence managed services market, 2016 - 2027
CHAPTER 6 CONTACT CENTER INTELLIGENCE TECHNOLOGY OUTLOOK
6.1 Contact Center Intelligence Market Share By Technology, 2019
6.2 Natural Language Processing
6.2.1 Contact center intelligence natural language processing market, 2016 - 2027
6.3 Machine Learning
6.3.1 Contact center intelligence machine learning market, 2016 - 2027
6.4 Automatic Speech Recognition
6.4.1 Contact center intelligence automatic speech recognition market, 2016 - 2027
6.5 Computer Vision
6.5.1 Contact center intelligence computer vision market, 2016 - 2027
6.6 Video Recognition
6.6.1 Contact center intelligence video recognition market, 2016 - 2027
CHAPTER 7 CONTACT CENTER INTELLIGENCE DEPLOYMENT OUTLOOK
7.1 Contact Center Intelligence Market Share By Deployment, 2019
7.2 Hosted
7.2.1 Hosted contact center intelligence market, 2016 - 2027
7.3 On-premise
7.3.1 On-premise contact center intelligence market, 2016 - 2027
CHAPTER 8 CONTACT CENTER INTELLIGENCE ENTERPRISE SIZE OUTLOOK
8.1 Contact Center Intelligence Market Share By Enterprise Size, 2019
8.2 Large Enterprises
8.2.1 Contact center intelligence market for large enterprises, 2016 - 2027
8.3 Small & Medium Enterprises
8.3.1 Contact center intelligence market for small & medium enterprises, 2016 - 2027
CHAPTER 9 CONTACT CENTER INTELLIGENCE END USE OUTLOOK
9.1 Contact Center Intelligence Market Share By End Use, 2019
9.2 BFSI
9.2.1 Contact center intelligence market in BFSI, 2016 - 2027
9.3 Consumer Goods & Retail
9.3.1 Contact center intelligence market in consumer goods & retail, 2016 - 2027
9.4 Government
9.4.1 Contact center intelligence market in government, 2016 - 2027
9.5 Healthcare
9.5.1 Contact center intelligence market in healthcare, 2016 - 2027
9.6 IT & Telecom
9.6.1 Contact center intelligence market in IT & telecom, 2016 - 2027
9.7 Travel & Hospitality
9.7.1 Contact center intelligence market in travel & hospitality, 2016 - 2027
9.8 Others
9.8.1 Contact center intelligence market in other end use, 2016 - 2027
CHAPTER 10 CONTACT CENTER INTELLIGENCE REGIONAL OUTLOOK
10.1 Contact Center Intelligence Market Share By Region, 2019
10.2 North America
10.2.1 North America contact center intelligence market, 2016 - 2027
10.2.2 North America contact center intelligence market, by solution, 2016 - 2027
10.2.3 North America contact center intelligence market, by service, 2016 - 2027
10.2.4 North America contact center intelligence market, by technology, 2016 - 2027
10.2.5 North America contact center intelligence market, by deployment, 2016 - 2027
10.2.6 North America contact center intelligence market, by enterprise size, 2016 - 2027
10.2.7 North America contact center intelligence market, by end use, 2016 - 2027
10.2.8 The U.S.
10.2.8.1 The U.S. contact center intelligence market, 2016 - 2027
10.2.8.2 The U.S. contact center intelligence market, by solution, 2016 - 2027
10.2.8.3 The U.S. contact center intelligence market, by service, 2016 - 2027
10.2.8.4 The U.S. contact center intelligence market, by technology, 2016 - 2027
10.2.8.5 The U.S. contact center intelligence market, by deployment, 2016 - 2027
10.2.8.6 The U.S. contact center intelligence market, by enterprise size, 2016 - 2027
10.2.8.7 The U.S. contact center intelligence market, by end use, 2016 - 2027
10.2.9 Canada
10.2.9.1 Canada contact center intelligence market, 2016 - 2027
10.2.9.2 Canada contact center intelligence market, by solution, 2016 - 2027
10.2.9.3 Canada contact center intelligence market, by service, 2016 - 2027
10.2.9.4 Canada contact center intelligence market, by technology, 2016 - 2027
10.2.9.5 Canada contact center intelligence market, by deployment, 2016 - 2027
10.2.9.6 Canada contact center intelligence market, by enterprise size, 2016 - 2027
10.2.9.7 Canada contact center intelligence market, by end use, 2016 - 2027
10.3 Europe
10.3.1 Europe contact center intelligence market, 2016 - 2027
10.3.2 Europe contact center intelligence market, by solution, 2016 - 2027
10.3.3 Europe contact center intelligence market, by service, 2016 - 2027
10.3.4 Europe contact center intelligence market, by technology, 2016 - 2027
10.3.5 Europe contact center intelligence market, by deployment, 2016 - 2027
10.3.6 Europe contact center intelligence market, by enterprise size, 2016 - 2027
10.3.7 Europe contact center intelligence market, by end use, 2016 - 2027
10.3.8 Germany
10.3.8.1 Germany contact center intelligence market, 2016 - 2027
10.3.8.2 Germany contact center intelligence market, by solution, 2016 - 2027
10.3.8.3 Germany contact center intelligence market, by service, 2016 - 2027
10.3.8.4 Germany contact center intelligence market, by technology, 2016 - 2027
10.3.8.5 Germany contact center intelligence market, by deployment, 2016 - 2027
10.3.8.6 Germany contact center intelligence market, by enterprise size, 2016 - 2027
10.3.8.7 Germany contact center intelligence market, by end use, 2016 - 2027
10.3.9 The U.K.
10.3.9.1 The U.K. contact center intelligence market, 2016 - 2027
10.3.9.2 The U.K. contact center intelligence market, by solution, 2016 - 2027
10.3.9.3 The U.K. contact center intelligence market, by service, 2016 - 2027
10.3.9.4 The U.K. contact center intelligence market, by technology, 2016 - 2027
10.3.9.5 The U.K. contact center intelligence market, by deployment, 2016 - 2027
10.3.9.6 The U.K. contact center intelligence market, by enterprise size, 2016 - 2027
10.3.9.7 The U.K. contact center intelligence market, by end use, 2016 - 2027
10.4 Asia Pacific
10.4.1 Asia Pacific contact center intelligence market, 2016 - 2027
10.4.2 Asia Pacific contact center intelligence market, by solution, 2016 - 2027
10.4.3 Asia Pacific contact center intelligence market, by service, 2016 - 2027
10.4.4 Asia Pacific contact center intelligence market, by technology, 2016 - 2027
10.4.5 Asia Pacific contact center intelligence market, by deployment, 2016 - 2027
10.4.6 Asia Pacific contact center intelligence market, by enterprise size, 2016 - 2027
10.4.7 Asia Pacific contact center intelligence market, by end use, 2016 - 2027
10.4.8 China
10.4.8.1 China contact center intelligence market, 2016 - 2027
10.4.8.2 China contact center intelligence market, by solution, 2016 - 2027
10.4.8.3 China contact center intelligence market, by service, 2016 - 2027
10.4.8.4 China contact center intelligence market, by technology, 2016 - 2027
10.4.8.5 China contact center intelligence market, by deployment, 2016 - 2027
10.4.8.6 China contact center intelligence market, by enterprise size, 2016 - 2027
10.4.8.7 China contact center intelligence market, by end use, 2016 - 2027
10.4.9 India
10.4.9.1 India contact center intelligence market, 2016 - 2027
10.4.9.2 India contact center intelligence market, by solution, 2016 - 2027
10.4.9.3 India contact center intelligence market, by service, 2016 - 2027
10.4.9.4 India contact center intelligence market, by technology, 2016 - 2027
10.4.9.5 India contact center intelligence market, by deployment, 2016 - 2027
10.4.9.6 India contact center intelligence market, by enterprise size, 2016 - 2027
10.4.9.7 India contact center intelligence market, by end use, 2016 - 2027
10.4.10 Japan
10.4.10.1 Japan contact center intelligence market, 2016 - 2027
10.4.10.2 Japan contact center intelligence market, by solution, 2016 - 2027
10.4.10.3 Japan contact center intelligence market, by service, 2016 - 2027
10.4.10.4 Japan contact center intelligence market, by technology, 2016 - 2027
10.4.10.5 Japan contact center intelligence market, by deployment, 2016 - 2027
10.4.10.6 Japan contact center intelligence market, by enterprise size, 2016 - 2027
10.4.10.7 Japan contact center intelligence market, by end use, 2016 - 2027
10.5 Latin America
10.5.1 Latin America contact center intelligence market, 2016 - 2027
10.5.2 Latin America contact center intelligence market, by solution, 2016 - 2027
10.5.3 Latin America contact center intelligence market, by service, 2016 - 2027
10.5.4 Latin America contact center intelligence market, by technology, 2016 - 2027
10.5.5 Latin America contact center intelligence market, by deployment, 2016 - 2027
10.5.6 Latin America contact center intelligence market, by enterprise size, 2016 - 2027
10.5.7 Latin America contact center intelligence market, by end use, 2016 - 2027
10.5.8 Brazil
10.5.8.1 Brazil contact center intelligence market, 2016 - 2027
10.5.8.2 Brazil contact center intelligence market, by solution, 2016 - 2027
10.5.8.3 Brazil contact center intelligence market, by service, 2016 - 2027
10.5.8.4 Brazil contact center intelligence market, by technology, 2016 - 2027
10.5.8.5 Brazil contact center intelligence market, by deployment, 2016 - 2027
10.5.8.6 Brazil contact center intelligence market, by enterprise size, 2016 - 2027
10.5.8.7 Brazil contact center intelligence market, by end use, 2016 - 2027
10.6 MEA
10.6.1 MEA contact center intelligence market, 2016 - 2027
10.6.2 MEA contact center intelligence market, by solution, 2016 - 2027
10.6.3 MEA contact center intelligence market, by service, 2016 - 2027
10.6.4 MEA contact center intelligence market, by technology, 2016 - 2027
10.6.5 MEA contact center intelligence market, by deployment, 2016 - 2027
10.6.6 MEA contact center intelligence market, by enterprise size, 2016 - 2027
10.6.7 MEA contact center intelligence market, by end use, 2016 - 2027
CHAPTER 11 COMPETITIVE LANDSCAPE
11.1 Amazon Web Services Inc.
11.1.1 Company overview
11.1.2 Financial performance
11.1.3 Product benchmarking
11.1.4 Strategic initiatives
11.2 Artificial Solutions International AB
11.2.1 Company overview
11.2.2 Financial performance
11.2.3 Product benchmarking
11.2.4 Strategic initiatives
11.3 Avaya Inc.
11.3.1 Company overview
11.3.2 Financial performance
11.3.3 Product benchmarking
11.3.4 Strategic initiatives
11.4 Google Inc.
11.4.1 Company overview
11.4.2 Financial performance
11.4.3 Product benchmarking
11.4.4 Strategic initiatives
11.5 IBM Corporation
11.5.1 Company overview
11.5.2 Financial performance
11.5.3 Product benchmarking
11.5.4 Strategic initiatives
11.6 Microsoft Corporation
11.6.1 Company overview
11.6.2 Financial performance
11.6.3 Product benchmarking
11.6.4 Strategic initiatives
11.7 Nuance Communications , Inc.
11.7.1 Company overview
11.7.2 Financial performance
11.7.3 Product benchmarking
11.7.4 Strategic initiatives
11.8 Oracle Corporation
11.8.1 Company overview
11.8.2 Financial performance
11.8.3 Product benchmarking
11.8.4 Strategic initiatives
11.9 SAP SE
11.9.1 Company overview
11.9.2 Financial performance
11.9.3 Product benchmarking
11.9.4 Strategic initiatives
11.10 Zendesk, Inc.
11.10.1 Company overview
11.10.2 Financial performance
11.10.3 Product benchmarking
11.10.4 Strategic initiatives
11.11 List of Prominent Players
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Contact Center Intelligence Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
2.2 Global Contact Center Intelligence Market, 2016 - 2027 (USD Million)
2.2.1 Global contact center intelligence market, by region, 2016 - 2027
2.2.2 Global contact center intelligence market, by solution, 2016 - 2027
2.2.3 Global contact center intelligence market, by service, 2016 - 2027
2.2.4 Global contact center intelligence market, by technology, 2016 - 2027
2.2.5 Global contact center intelligence market, by deployment, 2016 - 2027
2.2.6 Global contact center intelligence market, by enterprise size, 2016 - 2027
2.2.7 Global contact center intelligence market, by end use, 2016 - 2027
CHAPTER 3 CONTACT CENTER INTELLIGENCE INDUSTRY OUTLOOK
3.1 Market Segmentation and Scope
3.2 Market Size & Growth Prospects
3.3 Contact Center Intelligence Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center Intelligence Market - Market Dynamics
3.4.1 Market drivers analysis
3.4.1.1 Growth in customer engagement through social media platforms
3.4.1.2 Use of AI by organizations to offer enhanced customer support services
3.4.2 Market challenge analysis
3.4.2.1 Data privacy and security concerns
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center Intelligence Market - Company Market Share Analysis, 2019
3.7 Contact Center Intelligence Market - Porter’s Five Forces Analysis
3.8 Contact Center Intelligence Market - PESTEL Analysis
CHAPTER 4 CONTACT CENTER INTELLIGENCE SOLUTION OUTLOOK
4.1 Contact Center Intelligence Market Share By Solution, 2019
4.2 Chatbot
4.2.1 Contact center chatbot market, 2016 - 2027
4.3 Intelligent Virtual Assistant (IVA)
4.3.1 Contact center IVA intelligence market, 2016 - 2027
4.4 Intelligent Interactive Voice Response (IVR) System
4.4.1 Contact center intelligent IVR system market, 2016 - 2027
CHAPTER 5 CONTACT CENTER INTELLIGENCE SERVICE OUTLOOK
5.1 Contact Center Intelligence Market Share By Service, 2019
5.2 Integration & Deployment
5.2.1 Contact center intelligence integration & deployment services market, 2016 - 2027
5.3 Support & Maintenance
5.3.1 Contact center intelligence support & maintenance services market, 2016 - 2027
5.4 Training & Consulting
5.4.1 Contact center intelligence training & consulting services market, 2016 - 2027
5.5 Managed Services
5.5.1 Contact center intelligence managed services market, 2016 - 2027
CHAPTER 6 CONTACT CENTER INTELLIGENCE TECHNOLOGY OUTLOOK
6.1 Contact Center Intelligence Market Share By Technology, 2019
6.2 Natural Language Processing
6.2.1 Contact center intelligence natural language processing market, 2016 - 2027
6.3 Machine Learning
6.3.1 Contact center intelligence machine learning market, 2016 - 2027
6.4 Automatic Speech Recognition
6.4.1 Contact center intelligence automatic speech recognition market, 2016 - 2027
6.5 Computer Vision
6.5.1 Contact center intelligence computer vision market, 2016 - 2027
6.6 Video Recognition
6.6.1 Contact center intelligence video recognition market, 2016 - 2027
CHAPTER 7 CONTACT CENTER INTELLIGENCE DEPLOYMENT OUTLOOK
7.1 Contact Center Intelligence Market Share By Deployment, 2019
7.2 Hosted
7.2.1 Hosted contact center intelligence market, 2016 - 2027
7.3 On-premise
7.3.1 On-premise contact center intelligence market, 2016 - 2027
CHAPTER 8 CONTACT CENTER INTELLIGENCE ENTERPRISE SIZE OUTLOOK
8.1 Contact Center Intelligence Market Share By Enterprise Size, 2019
8.2 Large Enterprises
8.2.1 Contact center intelligence market for large enterprises, 2016 - 2027
8.3 Small & Medium Enterprises
8.3.1 Contact center intelligence market for small & medium enterprises, 2016 - 2027
CHAPTER 9 CONTACT CENTER INTELLIGENCE END USE OUTLOOK
9.1 Contact Center Intelligence Market Share By End Use, 2019
9.2 BFSI
9.2.1 Contact center intelligence market in BFSI, 2016 - 2027
9.3 Consumer Goods & Retail
9.3.1 Contact center intelligence market in consumer goods & retail, 2016 - 2027
9.4 Government
9.4.1 Contact center intelligence market in government, 2016 - 2027
9.5 Healthcare
9.5.1 Contact center intelligence market in healthcare, 2016 - 2027
9.6 IT & Telecom
9.6.1 Contact center intelligence market in IT & telecom, 2016 - 2027
9.7 Travel & Hospitality
9.7.1 Contact center intelligence market in travel & hospitality, 2016 - 2027
9.8 Others
9.8.1 Contact center intelligence market in other end use, 2016 - 2027
CHAPTER 10 CONTACT CENTER INTELLIGENCE REGIONAL OUTLOOK
10.1 Contact Center Intelligence Market Share By Region, 2019
10.2 North America
10.2.1 North America contact center intelligence market, 2016 - 2027
10.2.2 North America contact center intelligence market, by solution, 2016 - 2027
10.2.3 North America contact center intelligence market, by service, 2016 - 2027
10.2.4 North America contact center intelligence market, by technology, 2016 - 2027
10.2.5 North America contact center intelligence market, by deployment, 2016 - 2027
10.2.6 North America contact center intelligence market, by enterprise size, 2016 - 2027
10.2.7 North America contact center intelligence market, by end use, 2016 - 2027
10.2.8 The U.S.
10.2.8.1 The U.S. contact center intelligence market, 2016 - 2027
10.2.8.2 The U.S. contact center intelligence market, by solution, 2016 - 2027
10.2.8.3 The U.S. contact center intelligence market, by service, 2016 - 2027
10.2.8.4 The U.S. contact center intelligence market, by technology, 2016 - 2027
10.2.8.5 The U.S. contact center intelligence market, by deployment, 2016 - 2027
10.2.8.6 The U.S. contact center intelligence market, by enterprise size, 2016 - 2027
10.2.8.7 The U.S. contact center intelligence market, by end use, 2016 - 2027
10.2.9 Canada
10.2.9.1 Canada contact center intelligence market, 2016 - 2027
10.2.9.2 Canada contact center intelligence market, by solution, 2016 - 2027
10.2.9.3 Canada contact center intelligence market, by service, 2016 - 2027
10.2.9.4 Canada contact center intelligence market, by technology, 2016 - 2027
10.2.9.5 Canada contact center intelligence market, by deployment, 2016 - 2027
10.2.9.6 Canada contact center intelligence market, by enterprise size, 2016 - 2027
10.2.9.7 Canada contact center intelligence market, by end use, 2016 - 2027
10.3 Europe
10.3.1 Europe contact center intelligence market, 2016 - 2027
10.3.2 Europe contact center intelligence market, by solution, 2016 - 2027
10.3.3 Europe contact center intelligence market, by service, 2016 - 2027
10.3.4 Europe contact center intelligence market, by technology, 2016 - 2027
10.3.5 Europe contact center intelligence market, by deployment, 2016 - 2027
10.3.6 Europe contact center intelligence market, by enterprise size, 2016 - 2027
10.3.7 Europe contact center intelligence market, by end use, 2016 - 2027
10.3.8 Germany
10.3.8.1 Germany contact center intelligence market, 2016 - 2027
10.3.8.2 Germany contact center intelligence market, by solution, 2016 - 2027
10.3.8.3 Germany contact center intelligence market, by service, 2016 - 2027
10.3.8.4 Germany contact center intelligence market, by technology, 2016 - 2027
10.3.8.5 Germany contact center intelligence market, by deployment, 2016 - 2027
10.3.8.6 Germany contact center intelligence market, by enterprise size, 2016 - 2027
10.3.8.7 Germany contact center intelligence market, by end use, 2016 - 2027
10.3.9 The U.K.
10.3.9.1 The U.K. contact center intelligence market, 2016 - 2027
10.3.9.2 The U.K. contact center intelligence market, by solution, 2016 - 2027
10.3.9.3 The U.K. contact center intelligence market, by service, 2016 - 2027
10.3.9.4 The U.K. contact center intelligence market, by technology, 2016 - 2027
10.3.9.5 The U.K. contact center intelligence market, by deployment, 2016 - 2027
10.3.9.6 The U.K. contact center intelligence market, by enterprise size, 2016 - 2027
10.3.9.7 The U.K. contact center intelligence market, by end use, 2016 - 2027
10.4 Asia Pacific
10.4.1 Asia Pacific contact center intelligence market, 2016 - 2027
10.4.2 Asia Pacific contact center intelligence market, by solution, 2016 - 2027
10.4.3 Asia Pacific contact center intelligence market, by service, 2016 - 2027
10.4.4 Asia Pacific contact center intelligence market, by technology, 2016 - 2027
10.4.5 Asia Pacific contact center intelligence market, by deployment, 2016 - 2027
10.4.6 Asia Pacific contact center intelligence market, by enterprise size, 2016 - 2027
10.4.7 Asia Pacific contact center intelligence market, by end use, 2016 - 2027
10.4.8 China
10.4.8.1 China contact center intelligence market, 2016 - 2027
10.4.8.2 China contact center intelligence market, by solution, 2016 - 2027
10.4.8.3 China contact center intelligence market, by service, 2016 - 2027
10.4.8.4 China contact center intelligence market, by technology, 2016 - 2027
10.4.8.5 China contact center intelligence market, by deployment, 2016 - 2027
10.4.8.6 China contact center intelligence market, by enterprise size, 2016 - 2027
10.4.8.7 China contact center intelligence market, by end use, 2016 - 2027
10.4.9 India
10.4.9.1 India contact center intelligence market, 2016 - 2027
10.4.9.2 India contact center intelligence market, by solution, 2016 - 2027
10.4.9.3 India contact center intelligence market, by service, 2016 - 2027
10.4.9.4 India contact center intelligence market, by technology, 2016 - 2027
10.4.9.5 India contact center intelligence market, by deployment, 2016 - 2027
10.4.9.6 India contact center intelligence market, by enterprise size, 2016 - 2027
10.4.9.7 India contact center intelligence market, by end use, 2016 - 2027
10.4.10 Japan
10.4.10.1 Japan contact center intelligence market, 2016 - 2027
10.4.10.2 Japan contact center intelligence market, by solution, 2016 - 2027
10.4.10.3 Japan contact center intelligence market, by service, 2016 - 2027
10.4.10.4 Japan contact center intelligence market, by technology, 2016 - 2027
10.4.10.5 Japan contact center intelligence market, by deployment, 2016 - 2027
10.4.10.6 Japan contact center intelligence market, by enterprise size, 2016 - 2027
10.4.10.7 Japan contact center intelligence market, by end use, 2016 - 2027
10.5 Latin America
10.5.1 Latin America contact center intelligence market, 2016 - 2027
10.5.2 Latin America contact center intelligence market, by solution, 2016 - 2027
10.5.3 Latin America contact center intelligence market, by service, 2016 - 2027
10.5.4 Latin America contact center intelligence market, by technology, 2016 - 2027
10.5.5 Latin America contact center intelligence market, by deployment, 2016 - 2027
10.5.6 Latin America contact center intelligence market, by enterprise size, 2016 - 2027
10.5.7 Latin America contact center intelligence market, by end use, 2016 - 2027
10.5.8 Brazil
10.5.8.1 Brazil contact center intelligence market, 2016 - 2027
10.5.8.2 Brazil contact center intelligence market, by solution, 2016 - 2027
10.5.8.3 Brazil contact center intelligence market, by service, 2016 - 2027
10.5.8.4 Brazil contact center intelligence market, by technology, 2016 - 2027
10.5.8.5 Brazil contact center intelligence market, by deployment, 2016 - 2027
10.5.8.6 Brazil contact center intelligence market, by enterprise size, 2016 - 2027
10.5.8.7 Brazil contact center intelligence market, by end use, 2016 - 2027
10.6 MEA
10.6.1 MEA contact center intelligence market, 2016 - 2027
10.6.2 MEA contact center intelligence market, by solution, 2016 - 2027
10.6.3 MEA contact center intelligence market, by service, 2016 - 2027
10.6.4 MEA contact center intelligence market, by technology, 2016 - 2027
10.6.5 MEA contact center intelligence market, by deployment, 2016 - 2027
10.6.6 MEA contact center intelligence market, by enterprise size, 2016 - 2027
10.6.7 MEA contact center intelligence market, by end use, 2016 - 2027
CHAPTER 11 COMPETITIVE LANDSCAPE
11.1 Amazon Web Services Inc.
11.1.1 Company overview
11.1.2 Financial performance
11.1.3 Product benchmarking
11.1.4 Strategic initiatives
11.2 Artificial Solutions International AB
11.2.1 Company overview
11.2.2 Financial performance
11.2.3 Product benchmarking
11.2.4 Strategic initiatives
11.3 Avaya Inc.
11.3.1 Company overview
11.3.2 Financial performance
11.3.3 Product benchmarking
11.3.4 Strategic initiatives
11.4 Google Inc.
11.4.1 Company overview
11.4.2 Financial performance
11.4.3 Product benchmarking
11.4.4 Strategic initiatives
11.5 IBM Corporation
11.5.1 Company overview
11.5.2 Financial performance
11.5.3 Product benchmarking
11.5.4 Strategic initiatives
11.6 Microsoft Corporation
11.6.1 Company overview
11.6.2 Financial performance
11.6.3 Product benchmarking
11.6.4 Strategic initiatives
11.7 Nuance Communications , Inc.
11.7.1 Company overview
11.7.2 Financial performance
11.7.3 Product benchmarking
11.7.4 Strategic initiatives
11.8 Oracle Corporation
11.8.1 Company overview
11.8.2 Financial performance
11.8.3 Product benchmarking
11.8.4 Strategic initiatives
11.9 SAP SE
11.9.1 Company overview
11.9.2 Financial performance
11.9.3 Product benchmarking
11.9.4 Strategic initiatives
11.10 Zendesk, Inc.
11.10.1 Company overview
11.10.2 Financial performance
11.10.3 Product benchmarking
11.10.4 Strategic initiatives
11.11 List of Prominent Players
LIST OF TABLES
TABLE 1 Contact center intelligence market - Industry snapshot & key buying criteria, 2016 - 2027
TABLE 2 Global contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 3 Global contact center intelligence market, by region, 2016 - 2027 (USD Million)
TABLE 4 Global contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 5 Global contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 6 Global contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 7 Global contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 8 Global contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 9 Global contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 10 Vendor landscape
TABLE 11 Contact center intelligence market - Key market drivers impact
TABLE 12 Contact center intelligence market- Key market challenge impact
TABLE 13 Contact center chatbot market, 2016 - 2027 (USD Million)
TABLE 14 Contact center chatbot market, by region, 2016 - 2027 (USD Million)
TABLE 15 Contact center IVA intelligence market, 2016 - 2027 (USD Million)
TABLE 16 Contact center IVA intelligence market, by region, 2016 - 2027 (USD Million)
TABLE 17 Contact center intelligent IVR system market, 2016 - 2027 (USD Million)
TABLE 18 Contact center intelligent IVR system market, by region, 2016 - 2027 (USD Million)
TABLE 19 Contact center intelligence integration & deployment service market, 2016 - 2027 (USD Million)
TABLE 20 Contact center intelligence integration & deployment service market, by region, 2016 - 2027 (USD Million)
TABLE 21 Contact center intelligence support & maintenance service market, 2016 - 2027 (USD Million)
TABLE 22 Contact center intelligence support & maintenance service market, by region, 2016 - 2027 (USD Million)
TABLE 23 Contact center intelligence training & consulting service market, 2016 - 2027 (USD Million)
TABLE 24 Contact center intelligence training & education service market, by region, 2016 - 2027 (USD Million)
TABLE 25 Contact center intelligence managed service market, 2016 - 2027 (USD Million)
TABLE 26 Contact center intelligence managed service market, by region, 2016 - 2027 (USD Million)
TABLE 27 Contact center intelligence natural language processing market, 2016 - 2027 (USD Million)
TABLE 28 Contact center intelligence natural language processing market, by region, 2016 - 2027 (USD Million)
TABLE 29 Contact center intelligence machine learning market, 2016 - 2027 (USD Million)
TABLE 30 Contact center intelligence machine learning market, by region, 2016 - 2027 (USD Million)
TABLE 31 Contact center intelligence automatic speech recognition market, 2016 - 2027 (USD Million)
TABLE 32 Contact center intelligence automatic speech recognition market, by region, 2016 - 2027 (USD Million)
TABLE 33 Contact center intelligence computer vision market, 2016 - 2027 (USD Million)
TABLE 34 Contact center intelligence computer vision market, by region, 2016 - 2027 (USD Million)
TABLE 35 Contact center intelligence video recognition market, 2016 - 2027 (USD Million)
TABLE 36 Contact center intelligence video recognition market, by region, 2016 - 2027 (USD Million)
TABLE 37 Hosted contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 38 Hosted contact center intelligence market, by region, 2016 - 2027 (USD Million)
TABLE 39 On-premise contact center intelligence software, 2016 - 2027 (USD Million)
TABLE 40 On-premise contact center intelligence software, by region, 2016 - 2027 (USD Million)
TABLE 41 Contact center intelligence market for large enterprises, 2016 - 2027 (USD Million)
TABLE 42 Contact center intelligence market for large enterprises, by region, 2016 - 2027 (USD Million)
TABLE 43 Contact center intelligence market for small & medium enterprises, 2016 - 2027 (USD Million)
TABLE 44 Contact center intelligence market for small & medium enterprises, by region, 2016 - 2027 (USD Million)
TABLE 45 Contact center intelligence market in BFSI, 2016 - 2027 (USD Million)
TABLE 46 Contact center intelligence market in BFSI, by region, 2016 - 2027 (USD Million)
TABLE 47 Contact center intelligence market in consumer goods & retail, 2016 - 2027 (USD Million)
TABLE 48 Contact center intelligence market in consumer goods & retail, by region, 2016 - 2027 (USD Million)
TABLE 49 Contact center intelligence market in government, 2016 - 2027 (USD Million)
TABLE 50 Contact center intelligence market in government, by region, 2016 - 2027 (USD Million)
TABLE 51 Contact center intelligence market in healthcare, 2016 - 2027 (USD Million)
TABLE 52 Contact center intelligence market in healthcare, by region, 2016 - 2027 (USD Million)
TABLE 53 Contact center intelligence market in IT & telecom, 2016 - 2027 (USD Million)
TABLE 54 Contact center intelligence market in IT & telecom, by region, 2016 - 2027 (USD Million)
TABLE 55 Contact center intelligence market in travel & hospitality, 2016 - 2027 (USD Million)
TABLE 56 Contact center intelligence market in travel & hospitality, by region, 2016 - 2027 (USD Million)
TABLE 57 Contact center intelligence market in other end use, 2016 - 2027 (USD Million)
TABLE 58 Contact center intelligence market in other end use, by region, 2016 - 2027 (USD Million)
TABLE 59 North America contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 60 North America contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 61 North America contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 62 North America contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 63 North America contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 64 North America contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 65 North America contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 66 The U.S. contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 67 The U.S. contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 68 The U.S. contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 69 The U.S. contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 70 The U.S.contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 71 The U.S. contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 72 The U.S. contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 73 Canada contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 74 Canada contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 75 Canada contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 76 Canada contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 77 Canada contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 78 Canada contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 79 Canada contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 80 Europe contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 81 Europe contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 82 Europe contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 83 Europe contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 84 Europe contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 85 Europe contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 86 Europe contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 87 Germany contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 88 Germany contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 89 Germany contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 90 Germany contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 91 Germany contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 92 Germany contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 93 Germany contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 94 The U.K. contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 95 The U.K. contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 96 The U.K. contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 97 The U.K. contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 98 The U.K. contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 99 The U.K. contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 100 The U.K. contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 101 Asia Pacific contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 102 Asia Pacific contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 103 Asia Pacific contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 104 Asia Pacific contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 105 Asia Pacific contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 106 Asia Pacific contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 107 Asia Pacific contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 108 China contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 109 China contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 110 China contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 111 China contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 112 China contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 113 China contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 114 China contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 115 India contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 116 India contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 117 India contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 118 India contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 119 India contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 120 India contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 121 India contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 122 Japan contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 123 Japan contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 124 Japan contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 125 Japan contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 126 Japan contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 127 Japan contact center intelligence market, by enterprise size, 2016 - 2027 (USD Millio
TABLE 128 Japan contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 129 Latin America contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 130 Latin America contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 131 Latin America contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 132 Latin America contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 133 Latin America contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 134 Latin America contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 135 Latin America contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 136 Brazil contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 137 Brazil contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 138 Brazil contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 139 Brazil contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 140 Brazil contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 141 Brazil contact center intelligence market, by enterprise size, 2016 - 2027 (USD Millio
TABLE 142 Brazil contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 143 MEA contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 144 MEA contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 145 MEA contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 146 MEA contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 147 MEA contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 148 MEA contact center intelligence market, by enterprise size, 2016 - 2027 (USD Millio
TABLE 149 MEA contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 1 Contact center intelligence market - Industry snapshot & key buying criteria, 2016 - 2027
TABLE 2 Global contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 3 Global contact center intelligence market, by region, 2016 - 2027 (USD Million)
TABLE 4 Global contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 5 Global contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 6 Global contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 7 Global contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 8 Global contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 9 Global contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 10 Vendor landscape
TABLE 11 Contact center intelligence market - Key market drivers impact
TABLE 12 Contact center intelligence market- Key market challenge impact
TABLE 13 Contact center chatbot market, 2016 - 2027 (USD Million)
TABLE 14 Contact center chatbot market, by region, 2016 - 2027 (USD Million)
TABLE 15 Contact center IVA intelligence market, 2016 - 2027 (USD Million)
TABLE 16 Contact center IVA intelligence market, by region, 2016 - 2027 (USD Million)
TABLE 17 Contact center intelligent IVR system market, 2016 - 2027 (USD Million)
TABLE 18 Contact center intelligent IVR system market, by region, 2016 - 2027 (USD Million)
TABLE 19 Contact center intelligence integration & deployment service market, 2016 - 2027 (USD Million)
TABLE 20 Contact center intelligence integration & deployment service market, by region, 2016 - 2027 (USD Million)
TABLE 21 Contact center intelligence support & maintenance service market, 2016 - 2027 (USD Million)
TABLE 22 Contact center intelligence support & maintenance service market, by region, 2016 - 2027 (USD Million)
TABLE 23 Contact center intelligence training & consulting service market, 2016 - 2027 (USD Million)
TABLE 24 Contact center intelligence training & education service market, by region, 2016 - 2027 (USD Million)
TABLE 25 Contact center intelligence managed service market, 2016 - 2027 (USD Million)
TABLE 26 Contact center intelligence managed service market, by region, 2016 - 2027 (USD Million)
TABLE 27 Contact center intelligence natural language processing market, 2016 - 2027 (USD Million)
TABLE 28 Contact center intelligence natural language processing market, by region, 2016 - 2027 (USD Million)
TABLE 29 Contact center intelligence machine learning market, 2016 - 2027 (USD Million)
TABLE 30 Contact center intelligence machine learning market, by region, 2016 - 2027 (USD Million)
TABLE 31 Contact center intelligence automatic speech recognition market, 2016 - 2027 (USD Million)
TABLE 32 Contact center intelligence automatic speech recognition market, by region, 2016 - 2027 (USD Million)
TABLE 33 Contact center intelligence computer vision market, 2016 - 2027 (USD Million)
TABLE 34 Contact center intelligence computer vision market, by region, 2016 - 2027 (USD Million)
TABLE 35 Contact center intelligence video recognition market, 2016 - 2027 (USD Million)
TABLE 36 Contact center intelligence video recognition market, by region, 2016 - 2027 (USD Million)
TABLE 37 Hosted contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 38 Hosted contact center intelligence market, by region, 2016 - 2027 (USD Million)
TABLE 39 On-premise contact center intelligence software, 2016 - 2027 (USD Million)
TABLE 40 On-premise contact center intelligence software, by region, 2016 - 2027 (USD Million)
TABLE 41 Contact center intelligence market for large enterprises, 2016 - 2027 (USD Million)
TABLE 42 Contact center intelligence market for large enterprises, by region, 2016 - 2027 (USD Million)
TABLE 43 Contact center intelligence market for small & medium enterprises, 2016 - 2027 (USD Million)
TABLE 44 Contact center intelligence market for small & medium enterprises, by region, 2016 - 2027 (USD Million)
TABLE 45 Contact center intelligence market in BFSI, 2016 - 2027 (USD Million)
TABLE 46 Contact center intelligence market in BFSI, by region, 2016 - 2027 (USD Million)
TABLE 47 Contact center intelligence market in consumer goods & retail, 2016 - 2027 (USD Million)
TABLE 48 Contact center intelligence market in consumer goods & retail, by region, 2016 - 2027 (USD Million)
TABLE 49 Contact center intelligence market in government, 2016 - 2027 (USD Million)
TABLE 50 Contact center intelligence market in government, by region, 2016 - 2027 (USD Million)
TABLE 51 Contact center intelligence market in healthcare, 2016 - 2027 (USD Million)
TABLE 52 Contact center intelligence market in healthcare, by region, 2016 - 2027 (USD Million)
TABLE 53 Contact center intelligence market in IT & telecom, 2016 - 2027 (USD Million)
TABLE 54 Contact center intelligence market in IT & telecom, by region, 2016 - 2027 (USD Million)
TABLE 55 Contact center intelligence market in travel & hospitality, 2016 - 2027 (USD Million)
TABLE 56 Contact center intelligence market in travel & hospitality, by region, 2016 - 2027 (USD Million)
TABLE 57 Contact center intelligence market in other end use, 2016 - 2027 (USD Million)
TABLE 58 Contact center intelligence market in other end use, by region, 2016 - 2027 (USD Million)
TABLE 59 North America contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 60 North America contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 61 North America contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 62 North America contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 63 North America contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 64 North America contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 65 North America contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 66 The U.S. contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 67 The U.S. contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 68 The U.S. contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 69 The U.S. contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 70 The U.S.contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 71 The U.S. contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 72 The U.S. contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 73 Canada contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 74 Canada contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 75 Canada contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 76 Canada contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 77 Canada contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 78 Canada contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 79 Canada contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 80 Europe contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 81 Europe contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 82 Europe contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 83 Europe contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 84 Europe contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 85 Europe contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 86 Europe contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 87 Germany contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 88 Germany contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 89 Germany contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 90 Germany contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 91 Germany contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 92 Germany contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 93 Germany contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 94 The U.K. contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 95 The U.K. contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 96 The U.K. contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 97 The U.K. contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 98 The U.K. contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 99 The U.K. contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 100 The U.K. contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 101 Asia Pacific contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 102 Asia Pacific contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 103 Asia Pacific contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 104 Asia Pacific contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 105 Asia Pacific contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 106 Asia Pacific contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 107 Asia Pacific contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 108 China contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 109 China contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 110 China contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 111 China contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 112 China contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 113 China contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 114 China contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 115 India contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 116 India contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 117 India contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 118 India contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 119 India contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 120 India contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 121 India contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 122 Japan contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 123 Japan contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 124 Japan contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 125 Japan contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 126 Japan contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 127 Japan contact center intelligence market, by enterprise size, 2016 - 2027 (USD Millio
TABLE 128 Japan contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 129 Latin America contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 130 Latin America contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 131 Latin America contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 132 Latin America contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 133 Latin America contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 134 Latin America contact center intelligence market, by enterprise size, 2016 - 2027 (USD Million)
TABLE 135 Latin America contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 136 Brazil contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 137 Brazil contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 138 Brazil contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 139 Brazil contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 140 Brazil contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 141 Brazil contact center intelligence market, by enterprise size, 2016 - 2027 (USD Millio
TABLE 142 Brazil contact center intelligence market, by end use, 2016 - 2027 (USD Million)
TABLE 143 MEA contact center intelligence market, 2016 - 2027 (USD Million)
TABLE 144 MEA contact center intelligence market, by solution, 2016 - 2027 (USD Million)
TABLE 145 MEA contact center intelligence market, by service, 2016 - 2027 (USD Million)
TABLE 146 MEA contact center intelligence market, by technology, 2016 - 2027 (USD Million)
TABLE 147 MEA contact center intelligence market, by deployment, 2016 - 2027 (USD Million)
TABLE 148 MEA contact center intelligence market, by enterprise size, 2016 - 2027 (USD Millio
TABLE 149 MEA contact center intelligence market, by end use, 2016 - 2027 (USD Million)
LIST OF FIGURES
FIG. 1 Market segmentation and scope
FIG. 2 Contact center intelligence market, 2020 - 2027 (USD Million)
FIG. 3 Contact center intelligence market - Value chain analysis
FIG. 4 Contact center intelligence market - Market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Contact center intelligence market - Company market share, 2019
FIG. 7 Contact center intelligence market - Porter’s five forces analysis
FIG. 8 Contact center intelligence market - PESTEL analysis
FIG. 9 Contact center intelligence market, by solution, 2019
FIG. 10 Contact center intelligence market, by service, 2019
FIG. 11 Contact center intelligence market, by technology, 2019
FIG. 12 Contact center intelligence market, by deployment, 2019
FIG. 13 Contact center intelligence market, by enterprise size, 2019
FIG. 14 Contact center intelligence market, by end use, 2019
FIG. 15 Contact center intelligence market, by region, 2019
FIG. 16 Regional - Key takeaways
FIG. 17 North America contact center intelligence market - Key takeaways
FIG. 18 Europe contact center intelligence market - Key takeaways
FIG. 19 Asia Pacific contact center intelligence market - Key takeaways
FIG. 20 Latin America contact center intelligence market - Key takeaways
FIG. 21 MEA contact center intelligence market - Key takeaways
FIG. 1 Market segmentation and scope
FIG. 2 Contact center intelligence market, 2020 - 2027 (USD Million)
FIG. 3 Contact center intelligence market - Value chain analysis
FIG. 4 Contact center intelligence market - Market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Contact center intelligence market - Company market share, 2019
FIG. 7 Contact center intelligence market - Porter’s five forces analysis
FIG. 8 Contact center intelligence market - PESTEL analysis
FIG. 9 Contact center intelligence market, by solution, 2019
FIG. 10 Contact center intelligence market, by service, 2019
FIG. 11 Contact center intelligence market, by technology, 2019
FIG. 12 Contact center intelligence market, by deployment, 2019
FIG. 13 Contact center intelligence market, by enterprise size, 2019
FIG. 14 Contact center intelligence market, by end use, 2019
FIG. 15 Contact center intelligence market, by region, 2019
FIG. 16 Regional - Key takeaways
FIG. 17 North America contact center intelligence market - Key takeaways
FIG. 18 Europe contact center intelligence market - Key takeaways
FIG. 19 Asia Pacific contact center intelligence market - Key takeaways
FIG. 20 Latin America contact center intelligence market - Key takeaways
FIG. 21 MEA contact center intelligence market - Key takeaways
