Contact Center As A Service Market Size, Share & Trends Analysis Report By Solution, By Service, By Enterprise Size, By End Use, By Region And Segment Forecasts, 2022 - 2030
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Contact Center As A Service Market Growth & Trends
The global contact center as a service market size is expected to reach USD 17.12 billion by 2030, registering a CAGR of 18.4% from 2022 to 2030, according to a new report by Grand View Research, Inc. The contact center as a service (CCaaS) market growth can be attributed to the rising adoption of cloud-based contact center services by enterprises to offer better flexibility and customer convenience. Many organizations are adopting Business Intelligence (BI) technology, as it provides them with a holistic view of agent performance and helps measure how they are achieving organizational goals.
Businesses are widely adopting cloud-based contact centers owing to benefits such as reduced integration, support, and IT-related costs, which could help drive the growth of the market. Moreover, numerous players are developing cloud contact centers to enhance operational functionality and flexibility for users. For instance, in January 2021, Infosys announced the launch of the Infosys Cortex, a customer engagement platform that leverages the technology from Genesys, a cloud contact center solutions provider, along with Contact Center AI and analytics services from Google Cloud.
Numerous CCaaS providers are entering into partnerships with communication companies to deploy contact center software and expand their reach. For instance, in April 2021, Talkdesk announced a partnership with Welltel, a communication and IT company based in Ireland. Under the partnership, Welltel would offer Talkdesk cloud contact center solutions to Irish companies.
The COVID-19 pandemic is expected to have a positive impact on the market. As the pandemic situation continues, cloud-hosted contact centers are gaining more traction as it provides better levels of reliability, availability, and disaster recovery because agents can access the tools they need to perform the job from any place. Moreover, cloud-hosted contact centers provide better workforce elasticity for easily scalable solutions and faster deployment of new capabilities and technology solutions. However, the increasing concerns about data security are expected to hamper the market growth over the forecast period. CCaaS solutions handle huge data volumes and critical financial data of consumers, which could be at risk of malicious attacks.
Contact Center As A Service Market Report Highlights
Contact Center As A Service Market Growth & Trends
The global contact center as a service market size is expected to reach USD 17.12 billion by 2030, registering a CAGR of 18.4% from 2022 to 2030, according to a new report by Grand View Research, Inc. The contact center as a service (CCaaS) market growth can be attributed to the rising adoption of cloud-based contact center services by enterprises to offer better flexibility and customer convenience. Many organizations are adopting Business Intelligence (BI) technology, as it provides them with a holistic view of agent performance and helps measure how they are achieving organizational goals.
Businesses are widely adopting cloud-based contact centers owing to benefits such as reduced integration, support, and IT-related costs, which could help drive the growth of the market. Moreover, numerous players are developing cloud contact centers to enhance operational functionality and flexibility for users. For instance, in January 2021, Infosys announced the launch of the Infosys Cortex, a customer engagement platform that leverages the technology from Genesys, a cloud contact center solutions provider, along with Contact Center AI and analytics services from Google Cloud.
Numerous CCaaS providers are entering into partnerships with communication companies to deploy contact center software and expand their reach. For instance, in April 2021, Talkdesk announced a partnership with Welltel, a communication and IT company based in Ireland. Under the partnership, Welltel would offer Talkdesk cloud contact center solutions to Irish companies.
The COVID-19 pandemic is expected to have a positive impact on the market. As the pandemic situation continues, cloud-hosted contact centers are gaining more traction as it provides better levels of reliability, availability, and disaster recovery because agents can access the tools they need to perform the job from any place. Moreover, cloud-hosted contact centers provide better workforce elasticity for easily scalable solutions and faster deployment of new capabilities and technology solutions. However, the increasing concerns about data security are expected to hamper the market growth over the forecast period. CCaaS solutions handle huge data volumes and critical financial data of consumers, which could be at risk of malicious attacks.
Contact Center As A Service Market Report Highlights
- In terms of solution, the customer collaboration segment is expected to witness the highest CAGR over the forecast period. This can be attributed to the rising focus of businesses on offering enhanced customer satisfaction by solving their issues and promptly attending their calls
- In terms of service, the managed services segment is likely to register the highest CAGR over the forecast period. The increasing need for monitoring IT operations, data backup and recovery, help desk support, and security is expected to drive the demand for managed services over the forecast period
- In terms of enterprise size, the small & medium enterprises segment is likely to register the highest CAGR. Convenient service delivery and the low cost of investment related to CCaaS is boosting its adoption across small & medium enterprises
- In terms of end use, the consumer goods & retail segment is expected to provide promising growth opportunities to the market. The increasing usage of online channels for purchasing consumer goods amidst the COVID-19 pandemic is expected to drive the demand for contact center as a service in the consumer goods & retail industry
- The North American regional market dominated in 2021 and is likely to present promising growth opportunities for the market over the forecast period as well. The Asia Pacific regional market is expected to witness the highest growth owing to the increasing industrial expansion and development in the emerging economies of the region
CHAPTER 1 METHODOLOGY AND SCOPE
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Contact Center as a Service Market - Industry Snapshot & Key Buying Criteria, 2017 - 2030
2.2 Global Contact Center as a Service Market, 2017 - 2030
2.2.1 Global contact center as a service market, by region, 2017 - 2030
2.2.2 Global contact center as a service market, by solution, 2017 - 2030
2.2.3 Global contact center as a service market, by service, 2017 - 2030
2.2.4 Global contact center as a service market, by enterprise size, 2017 - 2030
2.2.5 Global contact center as a service market, by end use, 2017 - 2030
CHAPTER 3 CONTACT CENTER AS A SERVICE INDUSTRY OUTLOOK
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Contact Center as a Service Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center as a Service Market - Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Increasing need to improve customer experience
3.4.1.2 Growing preference for cloud-based contact center solutions
3.4.1.3 Rising adoption of advanced contact center technologies
3.4.2 Market challenge analysis
3.4.2.1 Increasing concerns of data security
3.4.3 Market oppurtunity analysis
3.4.3.1 Increasing customer demands for robust self-service interactions
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center as a Service Market - Porter’s Five Forces Analysis
3.7 Contact Center as a Service Market - PESTEL Analysis
CHAPTER 4 CONTACT CENTER AS A SERVICE SOLUTION OUTLOOK
4.1 Contact Center as a Service Market Share By Solution, 2021
4.2 Automatic Call Distribution
4.2.1 Automatic call distribution contact center as a service market, 2017 - 2030
4.3 Call Recording
4.3.1 Call recording contact center as a service market, 2017 - 2030
4.4 Computer Telephony Integration
4.4.1 Computer telephony integration contact center as a service market, 2017 - 2030
4.5 Customer Collaboration
4.5.1 Customer collaboration contact center as a service market, 2017 - 2030
4.6 Dialer
4.6.1 Dialer contact center as a service market, 2017 - 2030
4.7 Interactive Voice Response
4.7.1 Interactive voice response contact center as a service market, 2017 - 2030
4.8 Reporting & Analytics
4.8.1 Reporting & analytics contact center as a service market, 2017 - 2030
4.9 Workforce Optimization
4.9.1 Workforce optimization contact center as a service market, 2017 - 2030
4.10 Others
4.10.1 Others contact center as a service market, 2017 - 2030
CHAPTER 5 CONTACT CENTER AS A SERVICE OUTLOOK
5.1 Contact Center as a Service Market Share By Service, 2021
5.2 Integration & Deployment
5.2.1 Contact center as a integration & deployment service market, 2017 - 2030
5.3 Support & Maintenance
5.3.1 Contact center as a support & maintenance service market, 2017 - 2030
5.4 Training & Consulting
5.4.1 Contact center as a training & consulting service market, 2017 - 2030
5.5 Managed Services
5.5.1 Contact center as a managed services market, 2017 - 2030
CHAPTER 6 CONTACT CENTER AS A SERVICE ENTERPRISE SIZE OUTLOOK
6.1 Contact Center as a Service Market Share By Enterprise Size, 2021
6.2 Large Enterprises
6.2.1 Contact center as a service market in large enterprises, 2017 - 2030
6.3 Small & Medium Enterprises
6.3.1 Contact center as a service market in small & medium enterprises, 2017 - 2030
CHAPTER 7 CONTACT CENTER AS A SERVICE END USE OUTLOOK
7.1 Contact Center as a Service Market Share By End Use, 2021
7.2 BFSI
7.2.1 Contact center as a service market in BFSI, 2017 - 2030
7.3 Consumer Goods & Retail
7.3.1 Contact center as a service market in consumer goods & retail, 2017 - 2030
7.4 Government
7.4.1 Contact center as a service market in government, 2017 - 2030
7.5 Healthcare
7.5.1 Contact center as a service market in healthcare, 2017 - 2030
7.6 IT & Telecom
7.6.1 Contact center as a service market in IT & telecom, 2017 - 2030
7.7 Travel & Hospitality
7.7.1 Contact center as a service market in travel & hospitality, 2017 - 2030
7.8 Others
7.8.1 Contact center as a service market in other end use, 2017 - 2030
CHAPTER 8 CONTACT CENTER AS A SERVICE REGIONAL OUTLOOK
8.1 Contact Center as a Service Market Share By Region, 2021
8.2 North America
8.2.1 North America contact center as a service market, 2017 - 2030
8.2.2 North America contact center as a service market, by solution, 2017 - 2030
8.2.3 North America contact center as a service market, by service, 2017 - 2030
8.2.4 North America contact center as a service market, by enterprise size, 2017 - 2030
8.2.5 North America contact center as a service market, by end use, 2017 - 2030
8.2.6 U.S.
8.2.6.1 U.S. contact center as a service market, 2017 - 2030
8.2.6.2 U.S. contact center as a service market, by solution, 2017 - 2030
8.2.6.3 U.S. contact center as a service market, by service, 2017 - 2030
8.2.6.4 U.S. contact center as a service market, by enterprise size, 2017 - 2030
8.2.6.5 U.S. contact center as a service market, by end use, 2017 - 2030
8.2.7 Canada
8.2.7.1 Canada contact center as a service market, 2017 - 2030
8.2.7.2 Canada contact center as a service market, by solution, 2017 - 2030
8.2.7.3 Canada contact center as a service market, by service, 2017 - 2030
8.2.7.4 Canada contact center as a service market, by enterprise size, 2017 - 2030
8.2.7.5 Canada contact center as a service market, by end use, 2017 - 2030
8.3 Europe
8.3.1 Europe contact center as a service market, 2017 - 2030
8.3.2 Europe contact center as a service market, by solution, 2017 - 2030
8.3.3 Europe contact center as a service market, by service, 2017 - 2030
8.3.4 Europe contact center as a service market, by enterprise size, 2017 - 2030
8.3.5 Europe contact center as a service market, by end use, 2017 - 2030
8.3.6 Germany
8.3.6.1 Germany contact center as a service market, 2017 - 2030
8.3.6.2 Germany contact center as a service market, by solution, 2017 - 2030
8.3.6.3 Germany contact center as a service market, by service, 2017 - 2030
8.3.6.4 Germany contact center as a service market, by enterprise size, 2017 - 2030
8.3.6.5 Germany contact center as a service market, by end use, 2017 - 2030
8.3.7 U.K.
8.3.7.1 U.K. contact center as a service market, 2017 - 2030
8.3.7.2 U.K. contact center as a service market, by solution, 2017 - 2030
8.3.7.3 U.K. contact center as a service market, by service, 2017 - 2030
8.3.7.4 U.K. contact center as a service market, by enterprise size, 2017 - 2030
8.3.7.5 U.K. contact center as a service market, by end use, 2017 - 2030
8.4 Asia Pacific
8.4.1 Asia Pacific contact center as a service market, 2017 - 2030
8.4.2 Asia Pacific contact center as a service market, by solution, 2017 - 2030
8.4.3 Asia Pacific contact center as a service market, by service, 2017 - 2030
8.4.4 Asia Pacific contact center as a service market, by enterprise size, 2017 - 2030
8.4.5 Asia Pacific contact center as a service market, by end use, 2017 - 2030
8.4.6 China
8.4.6.1 China contact center as a service market, 2017 - 2030
8.4.6.2 China contact center as a service market, by solution, 2017 - 2030
8.4.6.3 China contact center as a service market, by service, 2017 - 2030
8.4.6.4 China contact center as a service market, by enterprise size, 2017 - 2030
8.4.6.5 China contact center as a service market, by end use, 2017 - 2030
8.4.7 India
8.4.7.1 India contact center as a service market, 2017 - 2030
8.4.7.2 India contact center as a service market, by solution, 2017 - 2030
8.4.7.3 India contact center as a service market, by service, 2017 - 2030
8.4.7.4 India contact center as a service market, by enterprise size, 2017 - 2030
8.4.7.5 India contact center as a service market, by end use, 2017 - 2030
8.4.8 Japan
8.4.8.1 Japan contact center as a service market, 2017 - 2030
8.4.8.2 Japan contact center as a service market, by solution, 2017 - 2030
8.4.8.3 Japan contact center as a service market, by service, 2017 - 2030
8.4.8.4 Japan contact center as a service market, by enterprise size, 2017 - 2030
8.4.8.5 Japan contact center as a service market, by end use, 2017 - 2030
8.5 Latin America
8.5.1 Latin America contact center as a service market, 2017 - 2030
8.5.2 Latin America contact center as a service market, by solution, 2017 - 2030
8.5.3 Latin America contact center as a service market, by service, 2017 - 2030
8.5.4 Latin America contact center as a service market, by enterprise size, 2017 - 2030
8.5.5 Latin America contact center as a service market, by end use, 2017 - 2030
8.5.6 Brazil
8.5.6.1 Brazil contact center as a service market, 2017 - 2030
8.5.6.2 Brazil contact center as a service market, by solution, 2017 - 2030
8.5.6.3 Brazil contact center as a service market, by service, 2017 - 2030
8.5.6.4 Brazil contact center as a service market, by enterprise size, 2017 - 2030
8.5.6.5 Brazil contact center as a service market, by end use, 2017 - 2030
8.6 MEA
8.6.1 MEA contact center as a service market, 2017 - 2030
8.6.2 MEA contact center as a service market, by solution, 2017 - 2030
8.6.3 MEA contact center as a service market, by charger type, 2017 - 2030
8.6.4 MEA contact center as a service market, by enterprise size, 2017 - 2030
8.6.5 MEA contact center as a service market, by end use, 2017 - 2030
CHAPTER 9 COMPETITIVE ANALYSIS
9.1 Recent Developments and Impact Analysis, by Key Market Participants
9.2 Competitive Dashboard Analysis
9.3 Company Market Positioning Analysis
9.4 List of key emerging companies/technology disruptors/innovators
9.5 Company Geographical Presence
CHAPTER 10 COMPETITIVE LANDSCAPE
10.1 Alcatel Lucent Enterprise
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Avaya, Inc.
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 Cisco Systems, Inc.
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic initiatives
10.4 Enghouse Interactive Inc.
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 Five9, Inc.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 Genesys
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic initiatives
10.7 Microsoft Corporation
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic initiatives
10.8 NICE inContact
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 SAP SE
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Unify Inc.
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Contact Center as a Service Market - Industry Snapshot & Key Buying Criteria, 2017 - 2030
2.2 Global Contact Center as a Service Market, 2017 - 2030
2.2.1 Global contact center as a service market, by region, 2017 - 2030
2.2.2 Global contact center as a service market, by solution, 2017 - 2030
2.2.3 Global contact center as a service market, by service, 2017 - 2030
2.2.4 Global contact center as a service market, by enterprise size, 2017 - 2030
2.2.5 Global contact center as a service market, by end use, 2017 - 2030
CHAPTER 3 CONTACT CENTER AS A SERVICE INDUSTRY OUTLOOK
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Contact Center as a Service Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center as a Service Market - Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Increasing need to improve customer experience
3.4.1.2 Growing preference for cloud-based contact center solutions
3.4.1.3 Rising adoption of advanced contact center technologies
3.4.2 Market challenge analysis
3.4.2.1 Increasing concerns of data security
3.4.3 Market oppurtunity analysis
3.4.3.1 Increasing customer demands for robust self-service interactions
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center as a Service Market - Porter’s Five Forces Analysis
3.7 Contact Center as a Service Market - PESTEL Analysis
CHAPTER 4 CONTACT CENTER AS A SERVICE SOLUTION OUTLOOK
4.1 Contact Center as a Service Market Share By Solution, 2021
4.2 Automatic Call Distribution
4.2.1 Automatic call distribution contact center as a service market, 2017 - 2030
4.3 Call Recording
4.3.1 Call recording contact center as a service market, 2017 - 2030
4.4 Computer Telephony Integration
4.4.1 Computer telephony integration contact center as a service market, 2017 - 2030
4.5 Customer Collaboration
4.5.1 Customer collaboration contact center as a service market, 2017 - 2030
4.6 Dialer
4.6.1 Dialer contact center as a service market, 2017 - 2030
4.7 Interactive Voice Response
4.7.1 Interactive voice response contact center as a service market, 2017 - 2030
4.8 Reporting & Analytics
4.8.1 Reporting & analytics contact center as a service market, 2017 - 2030
4.9 Workforce Optimization
4.9.1 Workforce optimization contact center as a service market, 2017 - 2030
4.10 Others
4.10.1 Others contact center as a service market, 2017 - 2030
CHAPTER 5 CONTACT CENTER AS A SERVICE OUTLOOK
5.1 Contact Center as a Service Market Share By Service, 2021
5.2 Integration & Deployment
5.2.1 Contact center as a integration & deployment service market, 2017 - 2030
5.3 Support & Maintenance
5.3.1 Contact center as a support & maintenance service market, 2017 - 2030
5.4 Training & Consulting
5.4.1 Contact center as a training & consulting service market, 2017 - 2030
5.5 Managed Services
5.5.1 Contact center as a managed services market, 2017 - 2030
CHAPTER 6 CONTACT CENTER AS A SERVICE ENTERPRISE SIZE OUTLOOK
6.1 Contact Center as a Service Market Share By Enterprise Size, 2021
6.2 Large Enterprises
6.2.1 Contact center as a service market in large enterprises, 2017 - 2030
6.3 Small & Medium Enterprises
6.3.1 Contact center as a service market in small & medium enterprises, 2017 - 2030
CHAPTER 7 CONTACT CENTER AS A SERVICE END USE OUTLOOK
7.1 Contact Center as a Service Market Share By End Use, 2021
7.2 BFSI
7.2.1 Contact center as a service market in BFSI, 2017 - 2030
7.3 Consumer Goods & Retail
7.3.1 Contact center as a service market in consumer goods & retail, 2017 - 2030
7.4 Government
7.4.1 Contact center as a service market in government, 2017 - 2030
7.5 Healthcare
7.5.1 Contact center as a service market in healthcare, 2017 - 2030
7.6 IT & Telecom
7.6.1 Contact center as a service market in IT & telecom, 2017 - 2030
7.7 Travel & Hospitality
7.7.1 Contact center as a service market in travel & hospitality, 2017 - 2030
7.8 Others
7.8.1 Contact center as a service market in other end use, 2017 - 2030
CHAPTER 8 CONTACT CENTER AS A SERVICE REGIONAL OUTLOOK
8.1 Contact Center as a Service Market Share By Region, 2021
8.2 North America
8.2.1 North America contact center as a service market, 2017 - 2030
8.2.2 North America contact center as a service market, by solution, 2017 - 2030
8.2.3 North America contact center as a service market, by service, 2017 - 2030
8.2.4 North America contact center as a service market, by enterprise size, 2017 - 2030
8.2.5 North America contact center as a service market, by end use, 2017 - 2030
8.2.6 U.S.
8.2.6.1 U.S. contact center as a service market, 2017 - 2030
8.2.6.2 U.S. contact center as a service market, by solution, 2017 - 2030
8.2.6.3 U.S. contact center as a service market, by service, 2017 - 2030
8.2.6.4 U.S. contact center as a service market, by enterprise size, 2017 - 2030
8.2.6.5 U.S. contact center as a service market, by end use, 2017 - 2030
8.2.7 Canada
8.2.7.1 Canada contact center as a service market, 2017 - 2030
8.2.7.2 Canada contact center as a service market, by solution, 2017 - 2030
8.2.7.3 Canada contact center as a service market, by service, 2017 - 2030
8.2.7.4 Canada contact center as a service market, by enterprise size, 2017 - 2030
8.2.7.5 Canada contact center as a service market, by end use, 2017 - 2030
8.3 Europe
8.3.1 Europe contact center as a service market, 2017 - 2030
8.3.2 Europe contact center as a service market, by solution, 2017 - 2030
8.3.3 Europe contact center as a service market, by service, 2017 - 2030
8.3.4 Europe contact center as a service market, by enterprise size, 2017 - 2030
8.3.5 Europe contact center as a service market, by end use, 2017 - 2030
8.3.6 Germany
8.3.6.1 Germany contact center as a service market, 2017 - 2030
8.3.6.2 Germany contact center as a service market, by solution, 2017 - 2030
8.3.6.3 Germany contact center as a service market, by service, 2017 - 2030
8.3.6.4 Germany contact center as a service market, by enterprise size, 2017 - 2030
8.3.6.5 Germany contact center as a service market, by end use, 2017 - 2030
8.3.7 U.K.
8.3.7.1 U.K. contact center as a service market, 2017 - 2030
8.3.7.2 U.K. contact center as a service market, by solution, 2017 - 2030
8.3.7.3 U.K. contact center as a service market, by service, 2017 - 2030
8.3.7.4 U.K. contact center as a service market, by enterprise size, 2017 - 2030
8.3.7.5 U.K. contact center as a service market, by end use, 2017 - 2030
8.4 Asia Pacific
8.4.1 Asia Pacific contact center as a service market, 2017 - 2030
8.4.2 Asia Pacific contact center as a service market, by solution, 2017 - 2030
8.4.3 Asia Pacific contact center as a service market, by service, 2017 - 2030
8.4.4 Asia Pacific contact center as a service market, by enterprise size, 2017 - 2030
8.4.5 Asia Pacific contact center as a service market, by end use, 2017 - 2030
8.4.6 China
8.4.6.1 China contact center as a service market, 2017 - 2030
8.4.6.2 China contact center as a service market, by solution, 2017 - 2030
8.4.6.3 China contact center as a service market, by service, 2017 - 2030
8.4.6.4 China contact center as a service market, by enterprise size, 2017 - 2030
8.4.6.5 China contact center as a service market, by end use, 2017 - 2030
8.4.7 India
8.4.7.1 India contact center as a service market, 2017 - 2030
8.4.7.2 India contact center as a service market, by solution, 2017 - 2030
8.4.7.3 India contact center as a service market, by service, 2017 - 2030
8.4.7.4 India contact center as a service market, by enterprise size, 2017 - 2030
8.4.7.5 India contact center as a service market, by end use, 2017 - 2030
8.4.8 Japan
8.4.8.1 Japan contact center as a service market, 2017 - 2030
8.4.8.2 Japan contact center as a service market, by solution, 2017 - 2030
8.4.8.3 Japan contact center as a service market, by service, 2017 - 2030
8.4.8.4 Japan contact center as a service market, by enterprise size, 2017 - 2030
8.4.8.5 Japan contact center as a service market, by end use, 2017 - 2030
8.5 Latin America
8.5.1 Latin America contact center as a service market, 2017 - 2030
8.5.2 Latin America contact center as a service market, by solution, 2017 - 2030
8.5.3 Latin America contact center as a service market, by service, 2017 - 2030
8.5.4 Latin America contact center as a service market, by enterprise size, 2017 - 2030
8.5.5 Latin America contact center as a service market, by end use, 2017 - 2030
8.5.6 Brazil
8.5.6.1 Brazil contact center as a service market, 2017 - 2030
8.5.6.2 Brazil contact center as a service market, by solution, 2017 - 2030
8.5.6.3 Brazil contact center as a service market, by service, 2017 - 2030
8.5.6.4 Brazil contact center as a service market, by enterprise size, 2017 - 2030
8.5.6.5 Brazil contact center as a service market, by end use, 2017 - 2030
8.6 MEA
8.6.1 MEA contact center as a service market, 2017 - 2030
8.6.2 MEA contact center as a service market, by solution, 2017 - 2030
8.6.3 MEA contact center as a service market, by charger type, 2017 - 2030
8.6.4 MEA contact center as a service market, by enterprise size, 2017 - 2030
8.6.5 MEA contact center as a service market, by end use, 2017 - 2030
CHAPTER 9 COMPETITIVE ANALYSIS
9.1 Recent Developments and Impact Analysis, by Key Market Participants
9.2 Competitive Dashboard Analysis
9.3 Company Market Positioning Analysis
9.4 List of key emerging companies/technology disruptors/innovators
9.5 Company Geographical Presence
CHAPTER 10 COMPETITIVE LANDSCAPE
10.1 Alcatel Lucent Enterprise
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Avaya, Inc.
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 Cisco Systems, Inc.
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic initiatives
10.4 Enghouse Interactive Inc.
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 Five9, Inc.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 Genesys
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic initiatives
10.7 Microsoft Corporation
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic initiatives
10.8 NICE inContact
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 SAP SE
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Unify Inc.
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives
LIST OF TABLES
Table 1 Contact center as a service market - Industry snapshot & key buying criteria, 2017 - 2030
Table 2 Global contact center as a service market, 2017 - 2030 (USD Million)
Table 3 Global contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 4 Global contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 5 Global contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 6 Global contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 7 Global contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 8 Vendor landscape
Table 9 Contact center as a service market-Key market driver impact
Table 10 Contact center as a service market-Key market challenge impact
Table 11 Automatic call distribution contact center as a service market, 2017 - 2030 (USD Million)
Table 12 Automatic call distribution contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 13 Call recording contact center as a service market, 2017 - 2030 (USD Million)
Table 14 Call recording contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 15 Computer telephony integration contact center as a service market, 2017 - 2030 (USD Million)
Table 16 Computer telephony integration contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 17 Customer collaboration contact center as a service market, 2017 - 2030 (USD Million)
Table 18 Customer collaboration contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 19 Dialer contact center as a service market, 2017 - 2030 (USD Million)
Table 20 Dialer contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 21 Interactive voice response contact center as a service market, 2017 - 2030 (USD Million)
Table 22 Interactive voice response contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 23 Reporting & analytics contact center as a service market, 2017 - 2030 (USD Million)
Table 24 Reporting & analytics contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 25 Workforce optimization contact center as a service market, 2017 - 2030 (USD Million)
Table 26 Workforce optimization contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 27 Others contact center as a service market, 2017 - 2030 (USD Million)
Table 28 Others contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 29 Contact center as a integration & deployment service market, 2017 - 2030 (USD Million)
Table 30 Contact center as a integration & deployment service market, by region, 2017 - 2030 (USD Million)
Table 31 Contact center as a support & maintenance service market, 2017 - 2030 (USD Million)
Table 32 Contact center as a support & maintenance service market, by region, 2017 - 2030 (USD Million)
Table 33 Contact center as a training & consulting service market, 2017 - 2030 (USD Million)
Table 34 Contact center as a training & consulting service market, by region, 2017 - 2030 (USD Million)
Table 35 Contact center as a managed service market, 2017 - 2030 (USD Million)
Table 36 Contact center as a managed service market, by region, 2017 - 2030 (USD Million)
Table 37 Contact center as a service market for large enterprises, 2017 - 2030 (USD Million)
Table 38 Contact center as a service market for large enterprises, by region, 2017 - 2030 (USD Million)
Table 39 Contact center as a service market for small & medium enterprises, 2017 - 2030 (USD Million)
Table 40 Contact center as a service market for small & medium enterprises, by region, 2017 - 2030 (USD Million)
Table 41 Contact center as a service market in BFSI, 2017 - 2030 (USD Million)
Table 42 Contact center as a service market in BFSI, by region, 2017 - 2030 (USD Million)
Table 43 Contact center as a service market in consumer goods & retail, 2017 - 2030 (USD Million)
Table 44 Contact center as a service market in consumer goods & retail, by region, 2017 - 2030 (USD Million)
Table 45 Contact center as a service market in government, 2017 - 2030 (USD Million)
Table 46 Contact center as a service market in government, by region, 2017 - 2030 (USD Million)
Table 47 Contact center as a service market in healthcare, 2017 - 2030 (USD Million)
Table 48 Contact center as a service market in healthcare, by region, 2017 - 2030 (USD Million)
Table 49 Contact center as a service market in IT & telecom, 2017 - 2030 (USD Million)
Table 50 Contact center as a service market in IT & telecom, by region, 2017 - 2030 (USD Million)
Table 51 Contact center as a service market in travel & hospitality, 2017 - 2030 (USD Million)
Table 52 Contact center as a service market in travel & hospitality, by region, 2017 - 2030 (USD Million)
Table 53 Contact center as a service market in other end use, 2017 - 2030 (USD Million)
Table 54 Contact center as a service market in other end use, by region, 2017 - 2030 (USD Million)
Table 55 North America contact center as a service market, 2017 - 2030 (USD Million)
Table 56 North America contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 57 North America contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 58 North America contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 59 North America contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 60 U.S. contact center as a service market, 2017 - 2030 (USD Million)
Table 61 U.S. contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 62 U.S. contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 63 U.S. contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 64 U.S. contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 65 Canada contact center as a service market, 2017 - 2030 (USD Million)
Table 66 Canada contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 67 Canada contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 68 Canada contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 69 Canada contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 70 Europe contact center as a service market, 2017 - 2030 (USD Million)
Table 71 Europe contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 72 Europe contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 73 Europe contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 74 Europe contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 75 Germany contact center as a service market, 2017 - 2030 (USD Million)
Table 76 Germany contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 77 Germany contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 78 Germany contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 79 Germany contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 80 U.K. contact center as a service market, 2017 - 2030 (USD Million)
Table 81 U.K. contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 82 U.K. contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 83 U.K. contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 84 U.K. contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 85 Asia Pacific contact center as a service market, 2017 - 2030 (USD Million)
Table 86 Asia Pacific contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 87 Asia Pacific contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 88 Asia Pacific contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 89 Asia Pacific contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 90 China contact center as a service market, 2017 - 2030 (USD Million)
Table 91 China contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 92 China contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 93 China contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 94 China contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 95 India contact center as a service market, 2017 - 2030 (USD Million)
Table 96 India contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 97 India contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 98 India contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 99 India contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 100 Japan contact center as a service market, 2017 - 2030 (USD Million)
Table 101 Japan contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 102 Japan contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 103 Japan contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 104 Japan contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 105 Latin America contact center as a service market, 2017 - 2030 (USD Million)
Table 106 Latin America contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 107 Latin America contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 108 Latin America contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 109 Latin America contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 110 Brazil contact center as a service market, 2017 - 2030 (USD Million)
Table 111 Brazil contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 112 Brazil contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 113 Brazil contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 114 Brazil contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 115 MEA contact center as a service market, 2017 - 2030 (USD Million)
Table 116 MEA contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 117 MEA contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 118 MEA contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 119 MEA contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 1 Contact center as a service market - Industry snapshot & key buying criteria, 2017 - 2030
Table 2 Global contact center as a service market, 2017 - 2030 (USD Million)
Table 3 Global contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 4 Global contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 5 Global contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 6 Global contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 7 Global contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 8 Vendor landscape
Table 9 Contact center as a service market-Key market driver impact
Table 10 Contact center as a service market-Key market challenge impact
Table 11 Automatic call distribution contact center as a service market, 2017 - 2030 (USD Million)
Table 12 Automatic call distribution contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 13 Call recording contact center as a service market, 2017 - 2030 (USD Million)
Table 14 Call recording contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 15 Computer telephony integration contact center as a service market, 2017 - 2030 (USD Million)
Table 16 Computer telephony integration contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 17 Customer collaboration contact center as a service market, 2017 - 2030 (USD Million)
Table 18 Customer collaboration contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 19 Dialer contact center as a service market, 2017 - 2030 (USD Million)
Table 20 Dialer contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 21 Interactive voice response contact center as a service market, 2017 - 2030 (USD Million)
Table 22 Interactive voice response contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 23 Reporting & analytics contact center as a service market, 2017 - 2030 (USD Million)
Table 24 Reporting & analytics contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 25 Workforce optimization contact center as a service market, 2017 - 2030 (USD Million)
Table 26 Workforce optimization contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 27 Others contact center as a service market, 2017 - 2030 (USD Million)
Table 28 Others contact center as a service market, by region, 2017 - 2030 (USD Million)
Table 29 Contact center as a integration & deployment service market, 2017 - 2030 (USD Million)
Table 30 Contact center as a integration & deployment service market, by region, 2017 - 2030 (USD Million)
Table 31 Contact center as a support & maintenance service market, 2017 - 2030 (USD Million)
Table 32 Contact center as a support & maintenance service market, by region, 2017 - 2030 (USD Million)
Table 33 Contact center as a training & consulting service market, 2017 - 2030 (USD Million)
Table 34 Contact center as a training & consulting service market, by region, 2017 - 2030 (USD Million)
Table 35 Contact center as a managed service market, 2017 - 2030 (USD Million)
Table 36 Contact center as a managed service market, by region, 2017 - 2030 (USD Million)
Table 37 Contact center as a service market for large enterprises, 2017 - 2030 (USD Million)
Table 38 Contact center as a service market for large enterprises, by region, 2017 - 2030 (USD Million)
Table 39 Contact center as a service market for small & medium enterprises, 2017 - 2030 (USD Million)
Table 40 Contact center as a service market for small & medium enterprises, by region, 2017 - 2030 (USD Million)
Table 41 Contact center as a service market in BFSI, 2017 - 2030 (USD Million)
Table 42 Contact center as a service market in BFSI, by region, 2017 - 2030 (USD Million)
Table 43 Contact center as a service market in consumer goods & retail, 2017 - 2030 (USD Million)
Table 44 Contact center as a service market in consumer goods & retail, by region, 2017 - 2030 (USD Million)
Table 45 Contact center as a service market in government, 2017 - 2030 (USD Million)
Table 46 Contact center as a service market in government, by region, 2017 - 2030 (USD Million)
Table 47 Contact center as a service market in healthcare, 2017 - 2030 (USD Million)
Table 48 Contact center as a service market in healthcare, by region, 2017 - 2030 (USD Million)
Table 49 Contact center as a service market in IT & telecom, 2017 - 2030 (USD Million)
Table 50 Contact center as a service market in IT & telecom, by region, 2017 - 2030 (USD Million)
Table 51 Contact center as a service market in travel & hospitality, 2017 - 2030 (USD Million)
Table 52 Contact center as a service market in travel & hospitality, by region, 2017 - 2030 (USD Million)
Table 53 Contact center as a service market in other end use, 2017 - 2030 (USD Million)
Table 54 Contact center as a service market in other end use, by region, 2017 - 2030 (USD Million)
Table 55 North America contact center as a service market, 2017 - 2030 (USD Million)
Table 56 North America contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 57 North America contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 58 North America contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 59 North America contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 60 U.S. contact center as a service market, 2017 - 2030 (USD Million)
Table 61 U.S. contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 62 U.S. contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 63 U.S. contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 64 U.S. contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 65 Canada contact center as a service market, 2017 - 2030 (USD Million)
Table 66 Canada contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 67 Canada contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 68 Canada contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 69 Canada contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 70 Europe contact center as a service market, 2017 - 2030 (USD Million)
Table 71 Europe contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 72 Europe contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 73 Europe contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 74 Europe contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 75 Germany contact center as a service market, 2017 - 2030 (USD Million)
Table 76 Germany contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 77 Germany contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 78 Germany contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 79 Germany contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 80 U.K. contact center as a service market, 2017 - 2030 (USD Million)
Table 81 U.K. contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 82 U.K. contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 83 U.K. contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 84 U.K. contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 85 Asia Pacific contact center as a service market, 2017 - 2030 (USD Million)
Table 86 Asia Pacific contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 87 Asia Pacific contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 88 Asia Pacific contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 89 Asia Pacific contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 90 China contact center as a service market, 2017 - 2030 (USD Million)
Table 91 China contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 92 China contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 93 China contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 94 China contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 95 India contact center as a service market, 2017 - 2030 (USD Million)
Table 96 India contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 97 India contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 98 India contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 99 India contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 100 Japan contact center as a service market, 2017 - 2030 (USD Million)
Table 101 Japan contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 102 Japan contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 103 Japan contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 104 Japan contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 105 Latin America contact center as a service market, 2017 - 2030 (USD Million)
Table 106 Latin America contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 107 Latin America contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 108 Latin America contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 109 Latin America contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 110 Brazil contact center as a service market, 2017 - 2030 (USD Million)
Table 111 Brazil contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 112 Brazil contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 113 Brazil contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 114 Brazil contact center as a service market, by end use, 2017 - 2030 (USD Million)
Table 115 MEA contact center as a service market, 2017 - 2030 (USD Million)
Table 116 MEA contact center as a service market, by solution, 2017 - 2030 (USD Million)
Table 117 MEA contact center as a service market, by service, 2017 - 2030 (USD Million)
Table 118 MEA contact center as a service market, by enterprise size, 2017 - 2030 (USD Million)
Table 119 MEA contact center as a service market, by end use, 2017 - 2030 (USD Million)
LIST OF FIGURES
Fig. 1 Market segmentation and scope
Fig. 2 Global contact center as a service market, 2017 - 2030 (USD Million)
Fig. 3 Contact center as a service market - Value chain analysis
Fig. 4 Contact center as a service market dynamics
Fig. 5 Key opportunities prioritized
Fig. 6 Contact center as a service market - Porter’s five forces analysis
Fig. 7 Contact center as a service market - Key company ranking/company market share analysis, 2020
Fig. 8 Contact center as a service market - PESTEL analysis
Fig. 9 Contact center as a service market, by solution, 2021
Fig. 10 Contact center as a service market, by service, 2021
Fig. 11 Contact center as a service market, by enterprise size, 2021
Fig. 12 Contact center as a service market, by end use, 2021
Fig. 13 Contact center as a service market, by region, 2021
Fig. 14 Contact center as a service market - Regional takeaways
Fig. 15 North America contact center as a service market - Key takeaways
Fig. 16 Europe contact center as a service market - Key takeaways
Fig. 17 Asia Pacific contact center as a service market - Key takeaways
Fig. 18 Latin America contact center as a service market - Key takeaways
Fig. 19 MEA contact center as a service market - Key takeaways
Fig. 1 Market segmentation and scope
Fig. 2 Global contact center as a service market, 2017 - 2030 (USD Million)
Fig. 3 Contact center as a service market - Value chain analysis
Fig. 4 Contact center as a service market dynamics
Fig. 5 Key opportunities prioritized
Fig. 6 Contact center as a service market - Porter’s five forces analysis
Fig. 7 Contact center as a service market - Key company ranking/company market share analysis, 2020
Fig. 8 Contact center as a service market - PESTEL analysis
Fig. 9 Contact center as a service market, by solution, 2021
Fig. 10 Contact center as a service market, by service, 2021
Fig. 11 Contact center as a service market, by enterprise size, 2021
Fig. 12 Contact center as a service market, by end use, 2021
Fig. 13 Contact center as a service market, by region, 2021
Fig. 14 Contact center as a service market - Regional takeaways
Fig. 15 North America contact center as a service market - Key takeaways
Fig. 16 Europe contact center as a service market - Key takeaways
Fig. 17 Asia Pacific contact center as a service market - Key takeaways
Fig. 18 Latin America contact center as a service market - Key takeaways
Fig. 19 MEA contact center as a service market - Key takeaways
