Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
SUMMARY
BPO Services in Canada industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
SUMMARY
BPO Services in Canada industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Canadian BPO services market had total revenues of $6,292.6 million in 2021, representing a compound annual growth rate (CAGR) of 5.7% between 2016 and 2021.
- The vertical-specific BPO segment was the market's most lucrative in 2021, with total revenues of $1,736.9 million, equivalent to 27.6% of the market's overall value.
- The smaller cities across Canada hold several rapidly growing outsourcing call centers owing to the economic incentives offered by the state and lower cost of living in Tier 2 and tier 3 cities which helps in keeping lower prices, thereby resulting in higher return on investment (ROI) for clients.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Canada
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Canada
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Canada bpo services market with five year forecasts by both value and volume
- What was the size of the Canada bpo services market by value in 2021?
- What will be the size of the Canada bpo services market in 2026?
- What factors are affecting the strength of competition in the Canada bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in Canada's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Infosys Limited
8.3. CGI Group Inc.
8.4. SYNNEX Corporation
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Infosys Limited
8.3. CGI Group Inc.
8.4. SYNNEX Corporation
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Canada BPO services market value: $ million, 2016-21
Table 2: Canada BPO services market category segmentation: % share, by value, 2016-2021
Table 3: Canada BPO services market category segmentation: $ million, 2016-2021
Table 4: Canada BPO services market geography segmentation: $ million, 2021
Table 5: Canada BPO services market value forecast: $ million, 2021-26
Table 6: Accenture plc: key facts
Table 7: Accenture plc: Annual Financial Ratios
Table 8: Accenture plc: Key Employees
Table 9: Accenture plc: Key Employees Continued
Table 10: Accenture plc: Key Employees Continued
Table 11: Accenture plc: Key Employees Continued
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: Annual Financial Ratios
Table 14: Infosys Limited: Key Employees
Table 15: Infosys Limited: Key Employees Continued
Table 16: CGI Group Inc.: key facts
Table 17: CGI Group Inc.: Annual Financial Ratios
Table 18: CGI Group Inc.: Key Employees
Table 19: CGI Group Inc.: Key Employees Continued
Table 20: CGI Group Inc.: Key Employees Continued
Table 21: SYNNEX Corporation: key facts
Table 22: SYNNEX Corporation: Annual Financial Ratios
Table 23: SYNNEX Corporation: Key Employees
Table 24: SYNNEX Corporation: Key Employees Continued
Table 25: Canada size of population (million), 2017-21
Table 26: Canada gdp (constant 2005 prices, $ billion), 2017-21
Table 27: Canada gdp (current prices, $ billion), 2017-21
Table 28: Canada inflation, 2017-21
Table 29: Canada consumer price index (absolute), 2017-21
Table 30: Canada exchange rate, 2017-21
Table 1: Canada BPO services market value: $ million, 2016-21
Table 2: Canada BPO services market category segmentation: % share, by value, 2016-2021
Table 3: Canada BPO services market category segmentation: $ million, 2016-2021
Table 4: Canada BPO services market geography segmentation: $ million, 2021
Table 5: Canada BPO services market value forecast: $ million, 2021-26
Table 6: Accenture plc: key facts
Table 7: Accenture plc: Annual Financial Ratios
Table 8: Accenture plc: Key Employees
Table 9: Accenture plc: Key Employees Continued
Table 10: Accenture plc: Key Employees Continued
Table 11: Accenture plc: Key Employees Continued
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: Annual Financial Ratios
Table 14: Infosys Limited: Key Employees
Table 15: Infosys Limited: Key Employees Continued
Table 16: CGI Group Inc.: key facts
Table 17: CGI Group Inc.: Annual Financial Ratios
Table 18: CGI Group Inc.: Key Employees
Table 19: CGI Group Inc.: Key Employees Continued
Table 20: CGI Group Inc.: Key Employees Continued
Table 21: SYNNEX Corporation: key facts
Table 22: SYNNEX Corporation: Annual Financial Ratios
Table 23: SYNNEX Corporation: Key Employees
Table 24: SYNNEX Corporation: Key Employees Continued
Table 25: Canada size of population (million), 2017-21
Table 26: Canada gdp (constant 2005 prices, $ billion), 2017-21
Table 27: Canada gdp (current prices, $ billion), 2017-21
Table 28: Canada inflation, 2017-21
Table 29: Canada consumer price index (absolute), 2017-21
Table 30: Canada exchange rate, 2017-21
LIST OF FIGURES
Figure 1: Canada BPO services market value: $ million, 2016-21
Figure 2: Canada BPO services market category segmentation: $ million, 2016-2021
Figure 3: Canada BPO services market geography segmentation: % share, by value, 2021
Figure 4: Canada BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the BPO services market in Canada, 2021
Figure 6: Drivers of buyer power in the BPO services market in Canada, 2021
Figure 7: Drivers of supplier power in the BPO services market in Canada, 2021
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2021
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Canada, 2021
Figure 10: Drivers of degree of rivalry in the BPO services market in Canada, 2021
Figure 1: Canada BPO services market value: $ million, 2016-21
Figure 2: Canada BPO services market category segmentation: $ million, 2016-2021
Figure 3: Canada BPO services market geography segmentation: % share, by value, 2021
Figure 4: Canada BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the BPO services market in Canada, 2021
Figure 6: Drivers of buyer power in the BPO services market in Canada, 2021
Figure 7: Drivers of supplier power in the BPO services market in Canada, 2021
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2021
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Canada, 2021
Figure 10: Drivers of degree of rivalry in the BPO services market in Canada, 2021
