BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Component (Solution, Service), By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2025 - 2030
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BFSI Contact Center Analytics Market Growth & Trends
The global BFSI contact center analytics market size is anticipated treach USD 1.280.9 million by 2030, according ta new report by Grand View Research, Inc. The market is projected tgrow at a CAGR of 19.1% from 2025 t2030. The BFSI sector increasingly demands contact center analytic solutions tanalyze customer data and improve customer experience. The increasing efforts of BFSI firms timprove their operational performance and address customer requirements is alsone of the major factors driving the market growth.
Several banks are investing in artificial intelligence-powered analytics solutions for improving their customer experience. For instance, in February 2021, the Bank of Singapore announced its plan of deploying artificial intelligence-based analytical solutions timprove its customer services and the performance of its sales teams. This solution would alsoffer text analytics tthe bank, offering the bank insights about customer sentiments and conversation topics.
The increasing adoption of digital banking solutions and the consecutive rise in the complexity of handling transactional interactions is expected tcreate the demand for contact center analytics. Banks are expected tadopt these solutions for handling complex situations, informational calls, and sales and purchase-related issues.
The COVID-19 pandemic and associated restrictions required that banks operated with limited staff. This adversely impacted the market in 2020. However, the increasing adoption of the remote working model by BFSI companies could drive the market positively post the pandemic. According tthe statistics provided by the Site Selection Group, in 2021, 2.5 million call center workers at 8,154 call centers were shifted tthe work-from-home model in the U.S. These contact center employees included 0.5 million workers working for financial services and 0.3 million workers working for insurance companies.
BFSI Contact Center Analytics Market Report Highlights
BFSI Contact Center Analytics Market Growth & Trends
The global BFSI contact center analytics market size is anticipated treach USD 1.280.9 million by 2030, according ta new report by Grand View Research, Inc. The market is projected tgrow at a CAGR of 19.1% from 2025 t2030. The BFSI sector increasingly demands contact center analytic solutions tanalyze customer data and improve customer experience. The increasing efforts of BFSI firms timprove their operational performance and address customer requirements is alsone of the major factors driving the market growth.
Several banks are investing in artificial intelligence-powered analytics solutions for improving their customer experience. For instance, in February 2021, the Bank of Singapore announced its plan of deploying artificial intelligence-based analytical solutions timprove its customer services and the performance of its sales teams. This solution would alsoffer text analytics tthe bank, offering the bank insights about customer sentiments and conversation topics.
The increasing adoption of digital banking solutions and the consecutive rise in the complexity of handling transactional interactions is expected tcreate the demand for contact center analytics. Banks are expected tadopt these solutions for handling complex situations, informational calls, and sales and purchase-related issues.
The COVID-19 pandemic and associated restrictions required that banks operated with limited staff. This adversely impacted the market in 2020. However, the increasing adoption of the remote working model by BFSI companies could drive the market positively post the pandemic. According tthe statistics provided by the Site Selection Group, in 2021, 2.5 million call center workers at 8,154 call centers were shifted tthe work-from-home model in the U.S. These contact center employees included 0.5 million workers working for financial services and 0.3 million workers working for insurance companies.
BFSI Contact Center Analytics Market Report Highlights
- In terms of solution, the speech analytics segment dominated the market in 2024. BFSI firms employ speech analytics solutions tgain insights intthe performance of their contact centers and other functional areas
- In terms of service, the integration and deployment segment dominated the market in 2024. BFSI firms use integration and deployment services tintegrate advanced technologies in their business operations
- In terms of deployment, the on-premise segment dominated the market in 2024. Benefits offered by on-premise contact center analytics, such as maintenance and installation of solutions on the premises of end-users, contribute tthe segment growth
- In terms of enterprise size, the large enterprises segment dominated the market in 2024. The rise in demand for contact center analytics among large enterprises for handling large customer data has favored segment growth
- In terms of application, the customer experience management segment dominated the market in 2024. BFSI firms use customer experience management for analyzing customer data and agent performance, which benefited the segment growth
- In terms of verticals, the banking segment dominated the market in 2024. The increasing adoption of digitalized technologies by banks can be attributed tthe segment growth
- The growing adoption of technologies in emerging economies such as China and India is expected tcreate growth opportunities for the market in the Asia Pacific region over the forecast period
CHAPTER 1. METHODOLOGY AND SCOPE
1.1. Market Segmentation and Scope
1.2. Research Methodology
1.2.1. Information Procurement
1.3. Information or Data Analysis
1.4. Methodology
1.5. Research Scope and Assumptions
1.6. Market Formulation & Validation
1.7. Country Based Segment Share Calculation
1.8. List of Data Sources
CHAPTER 2. EXECUTIVE SUMMARY
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
CHAPTER 3. BFSI CONTACT CENTER ANALYTICS VARIABLES, TRENDS, & SCOPE
3.1. Market Lineage Outlook
3.2. Market Dynamics
3.2.1. Market Drivers Analysis
3.2.2. Market Restraints Analysis
3.2.3. Industry Challenge
3.3. BFSI Contact Center Analytics Analysis Tools
3.3.1. Industry Analysis - Porter’s
3.3.1.1. Bargaining power of the suppliers
3.3.1.2. Bargaining power of the buyers
3.3.1.3. Threats of substitution
3.3.1.4. Threats from new entrants
3.3.1.5. Competitive rivalry
3.3.2. PESTEL Analysis
CHAPTER 4. BFSI CONTACT CENTER ANALYTICS MARKET: COMPONENT ESTIMATES & TREND ANALYSIS
4.1. Segment Dashboard
4.2. BFSI Contact Center Analytics Market: Component Movement Analysis, 2024 & 2030 (USD Million)
4.3. Solution
4.3.1. Solution Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.2. Cross-Channel Analytics
4.3.2.1. Cross-Channel Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.3. Performance Analytics
4.3.3.1. Performance Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.4. Predictive Analytics
4.3.4.1. Predictive Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.5. Speech Analytics
4.3.5.1. Speech Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.6. Text Analytics
4.3.6.1. Text Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4. Service
4.4.1. Service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.2. Integration & Deployment
4.4.2.1. Integration & Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.3. Support & Maintenance
4.4.3.1. Support & Maintenance Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.4. Training & Consulting
4.4.4.1. Training & Consulting Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.5. Managed Services
4.4.5.1. Managed Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 5. BFSI CONTACT CENTER ANALYTICS MARKET: DEPLOYMENT ESTIMATES & TREND ANALYSIS
5.1. Segment Dashboard
5.2. BFSI Contact Center Analytics Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
5.3. On Premise
5.3.1. On Premise Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.4. Hosted
5.4.1. Hosted Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 6. BFSI CONTACT CENTER ANALYTICS MARKET: APPLICATION ESTIMATES & TREND ANALYSIS
6.1. Segment Dashboard
6.2. BFSI Contact Center Analytics Market: Application Movement Analysis, 2024 & 2030 (USD Million)
6.3. Automatic Call Distributor
6.3.1. Automatic Call Distributor Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.4. Customer Experience Management
6.4.1. Customer Experience Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.5. Log Management
6.5.1. Log Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.6. Real-Time Monitoring & Reporting
6.6.1. Real-Time Monitoring & Reporting Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.7. Risk & Compliance Management
6.7.1. Risk & Compliance Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.8. Workforce Optimization
6.8.1. Workforce Optimization Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.9. Others (Customer Relationship Management, Chat Management, Performance Management)
6.9.1. Other Applications (Customer Relationship Management, Chat Management, Performance Management) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 7. BFSI CONTACT CENTER ANALYTICS MARKET: END USE ESTIMATES & TREND ANALYSIS
7.1. Segment Dashboard
7.2. BFSI Contact Center Analytics Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
7.3. Banking
7.3.1. Banking Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.4. Brokerage
7.4.1. Brokerage Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.5. Credit Union
7.5.1. Credit Union Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.6. Financial Institutions
7.6.1. Financial Institutions Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.7. Insurance
7.7.1. Insurance Market Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 8. BFSI CONTACT CENTER ANALYTICS MARKET; REGION ESTIMATES & TREND ANALYSIS
8.1. BFSI Contact Center Analytics Market Share, By Region, 2024 & 2030 (USD Million)
8.2. North America
8.2.1. North America BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.2. U.S.
8.2.2.1. U.S. BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.3. Canada
8.2.3.1. Canada BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.4. Mexico
8.2.4.1. Mexico BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3. Europe
8.3.1. Europe BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.2. UK
8.3.2.1. UK BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.3. Germany
8.3.3.1. Germany BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.4. France
8.3.4.1. France BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4. Asia Pacific
8.4.1. Asia Pacific BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.2. China
8.4.2.1. China BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.3. India
8.4.3.1. India BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.4. Japan
8.4.4.1. Japan BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.5. Australia
8.4.5.1. Australia BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.6. South Korea
8.4.6.1. South Korea BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5. Latin America
8.5.1. Latin America BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5.2. Brazil
8.5.2.1. Brazil BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6. MEA
8.6.1. MEA BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.2. UAE
8.6.2.1. UAE BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.3. KSA
8.6.3.1. KSA BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.4. South Africa
8.6.4.1. South Africa BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 9. COMPETITIVE LANDSCAPE
9.1. Company Categorization
9.2. Company Market Positioning
9.3. Company Heat Map Analysis
9.4. Company Profiles/Listing
9.4.1. 8X8 Inc.
9.4.1.1. Participant’s Overview
9.4.1.2. Financial Performance
9.4.1.3. Application Benchmarking
9.4.1.4. Strategic Initiative
9.4.2. Cisco Systems, Inc.
9.4.2.1. Participant’s Overview
9.4.2.2. Financial Performance
9.4.2.3. Application Benchmarking
9.4.2.4. Strategic Initiative
9.4.3. Enghouse Interactive
9.4.3.1. Participant’s Overview
9.4.3.2. Financial Performance
9.4.3.3. Application Benchmarking
9.4.3.4. Strategic Initiative
9.4.4. Five9, Inc.
9.4.4.1. Participant’s Overview
9.4.4.2. Financial Performance
9.4.4.3. Application Benchmarking
9.4.4.4. Strategic Initiative
9.4.5. Genesys
9.4.5.1. Participant’s Overview
9.4.5.2. Financial Performance
9.4.5.3. Application Benchmarking
9.4.5.4. Strategic Initiative
9.4.6. Genpact
9.4.6.1. Participant’s Overview
9.4.6.2. Financial Performance
9.4.6.3. Application Benchmarking
9.4.6.4. Strategic Initiative
9.4.7. Mitel Networks Corp.
9.4.7.1. Participant’s Overview
9.4.7.2. Financial Performance
9.4.7.3. Application Benchmarking
9.4.7.4. Strategic Initiative
9.4.8. Oracle
9.4.8.1. Participant’s Overview
9.4.8.2. Financial Performance
9.4.8.3. Application Benchmarking
9.4.8.4. Strategic Initiative
9.4.9. SAP SE
9.4.9.1. Participant’s Overview
9.4.9.2. Financial Performance
9.4.9.3. Application Benchmarking
9.4.9.4. Strategic Initiative
9.4.10. Verint Systems Inc.
9.4.10.1. Participant’s Overview
9.4.10.2. Financial Performance
9.4.10.3. Application Benchmarking
9.4.10.4. Strategic Initiative
1.1. Market Segmentation and Scope
1.2. Research Methodology
1.2.1. Information Procurement
1.3. Information or Data Analysis
1.4. Methodology
1.5. Research Scope and Assumptions
1.6. Market Formulation & Validation
1.7. Country Based Segment Share Calculation
1.8. List of Data Sources
CHAPTER 2. EXECUTIVE SUMMARY
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
CHAPTER 3. BFSI CONTACT CENTER ANALYTICS VARIABLES, TRENDS, & SCOPE
3.1. Market Lineage Outlook
3.2. Market Dynamics
3.2.1. Market Drivers Analysis
3.2.2. Market Restraints Analysis
3.2.3. Industry Challenge
3.3. BFSI Contact Center Analytics Analysis Tools
3.3.1. Industry Analysis - Porter’s
3.3.1.1. Bargaining power of the suppliers
3.3.1.2. Bargaining power of the buyers
3.3.1.3. Threats of substitution
3.3.1.4. Threats from new entrants
3.3.1.5. Competitive rivalry
3.3.2. PESTEL Analysis
CHAPTER 4. BFSI CONTACT CENTER ANALYTICS MARKET: COMPONENT ESTIMATES & TREND ANALYSIS
4.1. Segment Dashboard
4.2. BFSI Contact Center Analytics Market: Component Movement Analysis, 2024 & 2030 (USD Million)
4.3. Solution
4.3.1. Solution Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.2. Cross-Channel Analytics
4.3.2.1. Cross-Channel Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.3. Performance Analytics
4.3.3.1. Performance Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.4. Predictive Analytics
4.3.4.1. Predictive Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.5. Speech Analytics
4.3.5.1. Speech Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.6. Text Analytics
4.3.6.1. Text Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4. Service
4.4.1. Service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.2. Integration & Deployment
4.4.2.1. Integration & Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.3. Support & Maintenance
4.4.3.1. Support & Maintenance Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.4. Training & Consulting
4.4.4.1. Training & Consulting Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.5. Managed Services
4.4.5.1. Managed Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 5. BFSI CONTACT CENTER ANALYTICS MARKET: DEPLOYMENT ESTIMATES & TREND ANALYSIS
5.1. Segment Dashboard
5.2. BFSI Contact Center Analytics Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
5.3. On Premise
5.3.1. On Premise Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.4. Hosted
5.4.1. Hosted Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 6. BFSI CONTACT CENTER ANALYTICS MARKET: APPLICATION ESTIMATES & TREND ANALYSIS
6.1. Segment Dashboard
6.2. BFSI Contact Center Analytics Market: Application Movement Analysis, 2024 & 2030 (USD Million)
6.3. Automatic Call Distributor
6.3.1. Automatic Call Distributor Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.4. Customer Experience Management
6.4.1. Customer Experience Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.5. Log Management
6.5.1. Log Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.6. Real-Time Monitoring & Reporting
6.6.1. Real-Time Monitoring & Reporting Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.7. Risk & Compliance Management
6.7.1. Risk & Compliance Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.8. Workforce Optimization
6.8.1. Workforce Optimization Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.9. Others (Customer Relationship Management, Chat Management, Performance Management)
6.9.1. Other Applications (Customer Relationship Management, Chat Management, Performance Management) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 7. BFSI CONTACT CENTER ANALYTICS MARKET: END USE ESTIMATES & TREND ANALYSIS
7.1. Segment Dashboard
7.2. BFSI Contact Center Analytics Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
7.3. Banking
7.3.1. Banking Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.4. Brokerage
7.4.1. Brokerage Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.5. Credit Union
7.5.1. Credit Union Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.6. Financial Institutions
7.6.1. Financial Institutions Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.7. Insurance
7.7.1. Insurance Market Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 8. BFSI CONTACT CENTER ANALYTICS MARKET; REGION ESTIMATES & TREND ANALYSIS
8.1. BFSI Contact Center Analytics Market Share, By Region, 2024 & 2030 (USD Million)
8.2. North America
8.2.1. North America BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.2. U.S.
8.2.2.1. U.S. BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.3. Canada
8.2.3.1. Canada BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.4. Mexico
8.2.4.1. Mexico BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3. Europe
8.3.1. Europe BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.2. UK
8.3.2.1. UK BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.3. Germany
8.3.3.1. Germany BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.4. France
8.3.4.1. France BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4. Asia Pacific
8.4.1. Asia Pacific BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.2. China
8.4.2.1. China BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.3. India
8.4.3.1. India BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.4. Japan
8.4.4.1. Japan BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.5. Australia
8.4.5.1. Australia BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.6. South Korea
8.4.6.1. South Korea BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5. Latin America
8.5.1. Latin America BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5.2. Brazil
8.5.2.1. Brazil BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6. MEA
8.6.1. MEA BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.2. UAE
8.6.2.1. UAE BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.3. KSA
8.6.3.1. KSA BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.4. South Africa
8.6.4.1. South Africa BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
CHAPTER 9. COMPETITIVE LANDSCAPE
9.1. Company Categorization
9.2. Company Market Positioning
9.3. Company Heat Map Analysis
9.4. Company Profiles/Listing
9.4.1. 8X8 Inc.
9.4.1.1. Participant’s Overview
9.4.1.2. Financial Performance
9.4.1.3. Application Benchmarking
9.4.1.4. Strategic Initiative
9.4.2. Cisco Systems, Inc.
9.4.2.1. Participant’s Overview
9.4.2.2. Financial Performance
9.4.2.3. Application Benchmarking
9.4.2.4. Strategic Initiative
9.4.3. Enghouse Interactive
9.4.3.1. Participant’s Overview
9.4.3.2. Financial Performance
9.4.3.3. Application Benchmarking
9.4.3.4. Strategic Initiative
9.4.4. Five9, Inc.
9.4.4.1. Participant’s Overview
9.4.4.2. Financial Performance
9.4.4.3. Application Benchmarking
9.4.4.4. Strategic Initiative
9.4.5. Genesys
9.4.5.1. Participant’s Overview
9.4.5.2. Financial Performance
9.4.5.3. Application Benchmarking
9.4.5.4. Strategic Initiative
9.4.6. Genpact
9.4.6.1. Participant’s Overview
9.4.6.2. Financial Performance
9.4.6.3. Application Benchmarking
9.4.6.4. Strategic Initiative
9.4.7. Mitel Networks Corp.
9.4.7.1. Participant’s Overview
9.4.7.2. Financial Performance
9.4.7.3. Application Benchmarking
9.4.7.4. Strategic Initiative
9.4.8. Oracle
9.4.8.1. Participant’s Overview
9.4.8.2. Financial Performance
9.4.8.3. Application Benchmarking
9.4.8.4. Strategic Initiative
9.4.9. SAP SE
9.4.9.1. Participant’s Overview
9.4.9.2. Financial Performance
9.4.9.3. Application Benchmarking
9.4.9.4. Strategic Initiative
9.4.10. Verint Systems Inc.
9.4.10.1. Participant’s Overview
9.4.10.2. Financial Performance
9.4.10.3. Application Benchmarking
9.4.10.4. Strategic Initiative
