Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026

December 2022 | 51 pages | ID: A01C68F3B09AEN
MarketLine

Abstracts

Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026

SUMMARY

BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

KEY HIGHLIGHTS

• BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
• The Australian BPO services market had total revenues of $5,721.4 million in 2021, representing a compound annual growth rate (CAGR) of 5.2% between 2016 and 2021.
• The HR outsourcing segment was the market's most lucrative in 2021, with total revenues of $1,927.8 million, equivalent to 33.7% of the market's overall value.
• Australia is currently grappling with shortage of skilled workforce which is propelling the demand for outsourcing business processes to support business growth and gain competitive edge in the market.

SCOPE

• Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Australia
• Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
• Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
• Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts

REASONS TO BUY

• What was the size of the Australia bpo services market by value in 2021?
• What will be the size of the Australia bpo services market in 2026?
• What factors are affecting the strength of competition in the Australia bpo services market?
• How has the market performed over the last five years?
• What are the main segments that make up Australia's bpo services market?

Contents

1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape

2 MARKET OVERVIEW

2.1. Market definition
2.2. Market analysis

3 MARKET DATA

3.1. Market value

4 MARKET SEGMENTATION

4.1. Category segmentation
4.2. Geography segmentation

5 MARKET OUTLOOK

5.1. Market value forecast

6 FIVE FORCES ANALYSIS

6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 COMPETITIVE LANDSCAPE

7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?

8 COMPANY PROFILES

8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. NCR Corp

9 MACROECONOMIC INDICATORS

9.1. Country data

10 APPENDIX

10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

List Of Tables

LIST OF TABLES

Table 1: Australia BPO services market value: $ million, 2016-21
Table 2: Australia BPO services market category segmentation: % share, by value, 2016-2021
Table 3: Australia BPO services market category segmentation: $ million, 2016-2021
Table 4: Australia BPO services market geography segmentation: $ million, 2021
Table 5: Australia BPO services market value forecast: $ million, 2021-26
Table 6: Infosys Limited: key facts
Table 7: Infosys Limited: Annual Financial Ratios
Table 8: Infosys Limited: Key Employees
Table 9: Infosys Limited: Key Employees Continued
Table 10: HCL Technologies Limited: key facts
Table 11: HCL Technologies Limited: Annual Financial Ratios
Table 12: HCL Technologies Limited: Key Employees
Table 13: HCL Technologies Limited: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: ISS AS: Key Employees Continued
Table 18: NCR Corp: key facts
Table 19: NCR Corp: Annual Financial Ratios
Table 20: NCR Corp: Key Employees
Table 21: NCR Corp: Key Employees Continued
Table 22: Australia size of population (million), 2017-21
Table 23: Australia gdp (constant 2005 prices, $ billion), 2017-21
Table 24: Australia gdp (current prices, $ billion), 2017-21
Table 25: Australia inflation, 2017-21
Table 26: Australia consumer price index (absolute), 2017-21
Table 27: Australia exchange rate, 2017-21

List Of Figures

LIST OF FIGURES

Figure 1: Australia BPO services market value: $ million, 2016-21
Figure 2: Australia BPO services market category segmentation: $ million, 2016-2021
Figure 3: Australia BPO services market geography segmentation: % share, by value, 2021
Figure 4: Australia BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the BPO services market in Australia, 2021
Figure 6: Drivers of buyer power in the BPO services market in Australia, 2021
Figure 7: Drivers of supplier power in the BPO services market in Australia, 2021
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2021
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Australia, 2021
Figure 10: Drivers of degree of rivalry in the BPO services market in Australia, 2021