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2020-2025 Global Outsourced Call Centers Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

August 2021 | 129 pages | ID: 28B5E3A49803EN
Maia Research

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Call center outsourcing is the business practice of contracting out call center services.

This report elaborates the market size, market characteristics, and market growth of the Outsourced Call Centers industry, and breaks down according to the type, application, and consumption area of Outsourced Call Centers. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Outsourced Call Centers in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Outsourced Call Centers market covered in Chapter 13:

HKT Teleservices
Concentrix (Convergys)
Atento
Acticall (Sitel)
Transcom
Alorica
Sykes Enterprises
Serco
Teleperformance
Comdata
Arvato
TeleTech Holdings

In Chapter 6, on the basis of types, the Outsourced Call Centers market from 2015 to 2025 is primarily split into:

Mass Market Center
B2B Center
Universal Center

In Chapter 7, on the basis of applications, the Outsourced Call Centers market from 2015 to 2025 covers:

BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Telecommunications & IT
Manufacturing

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:

Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 OUTSOURCED CALL CENTERS MARKET - RESEARCH SCOPE

1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 OUTSOURCED CALL CENTERS MARKET - RESEARCH METHODOLOGY

2.1 Methodology
2.2 Research Data Source
  2.2.1 Secondary Data
  2.2.2 Primary Data
  2.2.3 Market Size Estimation
  2.2.4 Legal Disclaimer

3 OUTSOURCED CALL CENTERS MARKET FORCES

3.1 Global Outsourced Call Centers Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
  3.2.1 Political Factors
  3.2.2 Economic Factors
  3.2.3 Social Factors
  3.2.4 Technological Factors
  3.2.5 Environmental Factors
  3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
  3.4.1 Risk Assessment on COVID-19
  3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
  3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 OUTSOURCED CALL CENTERS MARKET - BY GEOGRAPHY

4.1 Global Outsourced Call Centers Market Value and Market Share by Regions
  4.1.1 Global Outsourced Call Centers Value ($) by Region (2015-2020)
  4.1.2 Global Outsourced Call Centers Value Market Share by Regions (2015-2020)
4.2 Global Outsourced Call Centers Market Production and Market Share by Major Countries
  4.2.1 Global Outsourced Call Centers Production by Major Countries (2015-2020)
  4.2.2 Global Outsourced Call Centers Production Market Share by Major Countries (2015-2020)
4.3 Global Outsourced Call Centers Market Consumption and Market Share by Regions
  4.3.1 Global Outsourced Call Centers Consumption by Regions (2015-2020)
  4.3.2 Global Outsourced Call Centers Consumption Market Share by Regions (2015-2020)

5 OUTSOURCED CALL CENTERS MARKET - BY TRADE STATISTICS

5.1 Global Outsourced Call Centers Export and Import
5.2 United States Outsourced Call Centers Export and Import (2015-2020)
5.3 Europe Outsourced Call Centers Export and Import (2015-2020)
5.4 China Outsourced Call Centers Export and Import (2015-2020)
5.5 Japan Outsourced Call Centers Export and Import (2015-2020)
5.6 India Outsourced Call Centers Export and Import (2015-2020)
5.7 ...

6 OUTSOURCED CALL CENTERS MARKET - BY TYPE

6.1 Global Outsourced Call Centers Production and Market Share by Types (2015-2020)
  6.1.1 Global Outsourced Call Centers Production by Types (2015-2020)
  6.1.2 Global Outsourced Call Centers Production Market Share by Types (2015-2020)
6.2 Global Outsourced Call Centers Value and Market Share by Types (2015-2020)
  6.2.1 Global Outsourced Call Centers Value by Types (2015-2020)
  6.2.2 Global Outsourced Call Centers Value Market Share by Types (2015-2020)
6.3 Global Outsourced Call Centers Production, Price and Growth Rate of Mass Market Center (2015-2020)
6.4 Global Outsourced Call Centers Production, Price and Growth Rate of B2B Center (2015-2020)
6.5 Global Outsourced Call Centers Production, Price and Growth Rate of Universal Center (2015-2020)

7 OUTSOURCED CALL CENTERS MARKET - BY APPLICATION

7.1 Global Outsourced Call Centers Consumption and Market Share by Applications (2015-2020)
  7.1.1 Global Outsourced Call Centers Consumption by Applications (2015-2020)
  7.1.2 Global Outsourced Call Centers Consumption Market Share by Applications (2015-2020)
7.2 Global Outsourced Call Centers Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global Outsourced Call Centers Consumption and Growth Rate of Retail (2015-2020)
7.4 Global Outsourced Call Centers Consumption and Growth Rate of Government (2015-2020)
7.5 Global Outsourced Call Centers Consumption and Growth Rate of IT & Telecommunication (2015-2020)
7.6 Global Outsourced Call Centers Consumption and Growth Rate of Defense Aerospace & Intelligence (2015-2020)
7.7 Global Outsourced Call Centers Consumption and Growth Rate of Telecommunications & IT (2015-2020)
7.8 Global Outsourced Call Centers Consumption and Growth Rate of Manufacturing (2015-2020)

8 NORTH AMERICA OUTSOURCED CALL CENTERS MARKET

8.1 North America Outsourced Call Centers Market Size
8.2 United States Outsourced Call Centers Market Size
8.3 Canada Outsourced Call Centers Market Size
8.4 Mexico Outsourced Call Centers Market Size
8.5 The Influence of COVID-19 on North America Market

9 EUROPE OUTSOURCED CALL CENTERS MARKET ANALYSIS

9.1 Europe Outsourced Call Centers Market Size
9.2 Germany Outsourced Call Centers Market Size
9.3 United Kingdom Outsourced Call Centers Market Size
9.4 France Outsourced Call Centers Market Size
9.5 Italy Outsourced Call Centers Market Size
9.6 Spain Outsourced Call Centers Market Size
9.7 The Influence of COVID-19 on Europe Market

10 ASIA-PACIFIC OUTSOURCED CALL CENTERS MARKET ANALYSIS

10.1 Asia-Pacific Outsourced Call Centers Market Size
10.2 China Outsourced Call Centers Market Size
10.3 Japan Outsourced Call Centers Market Size
10.4 South Korea Outsourced Call Centers Market Size
10.5 Southeast Asia Outsourced Call Centers Market Size
10.6 India Outsourced Call Centers Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 MIDDLE EAST AND AFRICA OUTSOURCED CALL CENTERS MARKET ANALYSIS

11.1 Middle East and Africa Outsourced Call Centers Market Size
11.2 Saudi Arabia Outsourced Call Centers Market Size
11.3 UAE Outsourced Call Centers Market Size
11.4 South Africa Outsourced Call Centers Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 SOUTH AMERICA OUTSOURCED CALL CENTERS MARKET ANALYSIS

12.1 South America Outsourced Call Centers Market Size
12.2 Brazil Outsourced Call Centers Market Size
12.3 The Influence of COVID-19 on South America Market

13 COMPANY PROFILES

13.1 HKT Teleservices
  13.1.1 HKT Teleservices Basic Information
  13.1.2 HKT Teleservices Product Profiles, Application and Specification
  13.1.3 HKT Teleservices Outsourced Call Centers Market Performance (2015-2020)
13.2 Concentrix (Convergys)
  13.2.1 Concentrix (Convergys) Basic Information
  13.2.2 Concentrix (Convergys) Product Profiles, Application and Specification
  13.2.3 Concentrix (Convergys) Outsourced Call Centers Market Performance (2015-2020)
13.3 Atento
  13.3.1 Atento Basic Information
  13.3.2 Atento Product Profiles, Application and Specification
  13.3.3 Atento Outsourced Call Centers Market Performance (2015-2020)
13.4 Acticall (Sitel)
  13.4.1 Acticall (Sitel) Basic Information
  13.4.2 Acticall (Sitel) Product Profiles, Application and Specification
  13.4.3 Acticall (Sitel) Outsourced Call Centers Market Performance (2015-2020)
13.5 Transcom
  13.5.1 Transcom Basic Information
  13.5.2 Transcom Product Profiles, Application and Specification
  13.5.3 Transcom Outsourced Call Centers Market Performance (2015-2020)
13.6 Alorica
  13.6.1 Alorica Basic Information
  13.6.2 Alorica Product Profiles, Application and Specification
  13.6.3 Alorica Outsourced Call Centers Market Performance (2015-2020)
13.7 Sykes Enterprises
  13.7.1 Sykes Enterprises Basic Information
  13.7.2 Sykes Enterprises Product Profiles, Application and Specification
  13.7.3 Sykes Enterprises Outsourced Call Centers Market Performance (2015-2020)
13.8 Serco
  13.8.1 Serco Basic Information
  13.8.2 Serco Product Profiles, Application and Specification
  13.8.3 Serco Outsourced Call Centers Market Performance (2015-2020)
13.9 Teleperformance
  13.9.1 Teleperformance Basic Information
  13.9.2 Teleperformance Product Profiles, Application and Specification
  13.9.3 Teleperformance Outsourced Call Centers Market Performance (2015-2020)
13.10 Comdata
  13.10.1 Comdata Basic Information
  13.10.2 Comdata Product Profiles, Application and Specification
  13.10.3 Comdata Outsourced Call Centers Market Performance (2015-2020)
13.11 Arvato
  13.11.1 Arvato Basic Information
  13.11.2 Arvato Product Profiles, Application and Specification
  13.11.3 Arvato Outsourced Call Centers Market Performance (2015-2020)
13.12 TeleTech Holdings
  13.12.1 TeleTech Holdings Basic Information
  13.12.2 TeleTech Holdings Product Profiles, Application and Specification
  13.12.3 TeleTech Holdings Outsourced Call Centers Market Performance (2015-2020)

14 MARKET FORECAST - BY REGIONS

14.1 North America Outsourced Call Centers Market Forecast (2020-2025)
14.2 Europe Outsourced Call Centers Market Forecast (2020-2025)
14.3 Asia-Pacific Outsourced Call Centers Market Forecast (2020-2025)
14.4 Middle East and Africa Outsourced Call Centers Market Forecast (2020-2025)
14.5 South America Outsourced Call Centers Market Forecast (2020-2025)

15 MARKET FORECAST - BY TYPE AND APPLICATIONS

15.1 Global Outsourced Call Centers Market Forecast by Types (2020-2025)
  15.1.1 Global Outsourced Call Centers Market Forecast Production and Market Share by Types (2020-2025)
  15.1.2 Global Outsourced Call Centers Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Outsourced Call Centers Market Forecast by Applications (2020-2025)
LIST OF TABLES AND FIGURES

Figure Outsourced Call Centers Picture
Table Outsourced Call Centers Key Market Segments
Figure Study and Forecasting Years
Figure Global Outsourced Call Centers Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Outsourced Call Centers Value ($) and Growth Rate (2015-2020)
Table Global Outsourced Call Centers Value ($) by Countries (2015-2020)
Table Global Outsourced Call Centers Value Market Share by Regions (2015-2020)
Figure Global Outsourced Call Centers Value Market Share by Regions in 2019
Figure Global Outsourced Call Centers Production and Growth Rate (2015-2020)
Table Global Outsourced Call Centers Production by Major Countries (2015-2020)
Table Global Outsourced Call Centers Production Market Share by Major Countries (2015-2020)
Figure Global Outsourced Call Centers Production Market Share by Regions in 2019
Figure Global Outsourced Call Centers Consumption and Growth Rate (2015-2020)
Table Global Outsourced Call Centers Consumption by Regions (2015-2020)
Table Global Outsourced Call Centers Consumption Market Share by Regions (2015-2020)
Figure Global Outsourced Call Centers Consumption Market Share by Regions in 2019
Table Global Outsourced Call Centers Export Top 3 Country 2019
Table Global Outsourced Call Centers Import Top 3 Country 2019
Table United States Outsourced Call Centers Export and Import (2015-2020)
Table Europe Outsourced Call Centers Export and Import (2015-2020)
Table China Outsourced Call Centers Export and Import (2015-2020)
Table Japan Outsourced Call Centers Export and Import (2015-2020)
Table India Outsourced Call Centers Export and Import (2015-2020)
Table Global Outsourced Call Centers Production by Types (2015-2020)
Table Global Outsourced Call Centers Production Market Share by Types (2015-2020)
Figure Global Outsourced Call Centers Production Share by Type (2015-2020)
Table Global Outsourced Call Centers Value by Types (2015-2020)
Table Global Outsourced Call Centers Value Market Share by Types (2015-2020)
Figure Global Outsourced Call Centers Value Share by Type (2015-2020)
Figure Global Mass Market Center Production and Growth Rate (2015-2020)
Figure Global Mass Market Center Price (2015-2020)
Figure Global B2B Center Production and Growth Rate (2015-2020)
Figure Global B2B Center Price (2015-2020)
Figure Global Universal Center Production and Growth Rate (2015-2020)
Figure Global Universal Center Price (2015-2020)
Table Global Outsourced Call Centers Consumption by Applications (2015-2020)
Table Global Outsourced Call Centers Consumption Market Share by Applications (2015-2020)
Figure Global Outsourced Call Centers Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global Government Consumption and Growth Rate (2015-2020)
Figure Global IT & Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Defense Aerospace & Intelligence Consumption and Growth Rate (2015-2020)
Figure Global Telecommunications & IT Consumption and Growth Rate (2015-2020)
Figure Global Manufacturing Consumption and Growth Rate (2015-2020)
Figure North America Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Table North America Outsourced Call Centers Consumption by Countries (2015-2020)
Table North America Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure North America Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure United States Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Canada Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Mexico Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Table Europe Outsourced Call Centers Consumption by Countries (2015-2020)
Table Europe Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure Europe Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure Germany Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure France Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Italy Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Spain Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Outsourced Call Centers Consumption by Countries (2015-2020)
Table Asia-Pacific Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure China Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Japan Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure South Korea Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure India Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Outsourced Call Centers Consumption by Countries (2015-2020)
Table Middle East and Africa Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure UAE Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure South Africa Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Figure South America Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Table South America Outsourced Call Centers Consumption by Countries (2015-2020)
Table South America Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure South America Outsourced Call Centers Consumption Market Share by Countries (2015-2020)
Figure Brazil Outsourced Call Centers Market Consumption and Growth Rate (2015-2020)
Table HKT Teleservices Company Profile
Table HKT Teleservices Production, Value, Price, Gross Margin 2015-2020
Figure HKT Teleservices Production and Growth Rate
Figure HKT Teleservices Value ($) Market Share 2015-2020
Table Concentrix (Convergys) Company Profile
Table Concentrix (Convergys) Production, Value, Price, Gross Margin 2015-2020
Figure Concentrix (Convergys) Production and Growth Rate
Figure Concentrix (Convergys) Value ($) Market Share 2015-2020
Table Atento Company Profile
Table Atento Production, Value, Price, Gross Margin 2015-2020
Figure Atento Production and Growth Rate
Figure Atento Value ($) Market Share 2015-2020
Table Acticall (Sitel) Company Profile
Table Acticall (Sitel) Production, Value, Price, Gross Margin 2015-2020
Figure Acticall (Sitel) Production and Growth Rate
Figure Acticall (Sitel) Value ($) Market Share 2015-2020
Table Transcom Company Profile
Table Transcom Production, Value, Price, Gross Margin 2015-2020
Figure Transcom Production and Growth Rate
Figure Transcom Value ($) Market Share 2015-2020
Table Alorica Company Profile
Table Alorica Production, Value, Price, Gross Margin 2015-2020
Figure Alorica Production and Growth Rate
Figure Alorica Value ($) Market Share 2015-2020
Table Sykes Enterprises Company Profile
Table Sykes Enterprises Production, Value, Price, Gross Margin 2015-2020
Figure Sykes Enterprises Production and Growth Rate
Figure Sykes Enterprises Value ($) Market Share 2015-2020
Table Serco Company Profile
Table Serco Production, Value, Price, Gross Margin 2015-2020
Figure Serco Production and Growth Rate
Figure Serco Value ($) Market Share 2015-2020
Table Teleperformance Company Profile
Table Teleperformance Production, Value, Price, Gross Margin 2015-2020
Figure Teleperformance Production and Growth Rate
Figure Teleperformance Value ($) Market Share 2015-2020
Table Comdata Company Profile
Table Comdata Production, Value, Price, Gross Margin 2015-2020
Figure Comdata Production and Growth Rate
Figure Comdata Value ($) Market Share 2015-2020
Table Arvato Company Profile
Table Arvato Production, Value, Price, Gross Margin 2015-2020
Figure Arvato Production and Growth Rate
Figure Arvato Value ($) Market Share 2015-2020
Table TeleTech Holdings Company Profile
Table TeleTech Holdings Production, Value, Price, Gross Margin 2015-2020
Figure TeleTech Holdings Production and Growth Rate
Figure TeleTech Holdings Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Outsourced Call Centers Market Forecast Production by Types (2020-2025)
Table Global Outsourced Call Centers Market Forecast Production Share by Types (2020-2025)
Table Global Outsourced Call Centers Market Forecast Value ($) by Types (2020-2025)
Table Global Outsourced Call Centers Market Forecast Value Share by Types (2020-2025)
Table Global Outsourced Call Centers Market Forecast Consumption by Applications (2020-2025)
Table Global Outsourced Call Centers Market Forecast Consumption Share by Applications (2020-2025)


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