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2020-2025 Global Digital Customer Experience and Service Automation (DXE) Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

July 2021 | 128 pages | ID: 20FCA568DCA5EN
Maia Research

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Digital customer experience and service automation (DXE) is defined as the entire ecosystem that comprises the digital transformational components, which are elusive for the enablement of an optimal and cohesive digital service delivery.
This report elaborates the market size, market characteristics, and market growth of the Digital Customer Experience and Service Automation (DXE) industry, and breaks down according to the type, application, and consumption area of Digital Customer Experience and Service Automation (DXE). The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Digital Customer Experience and Service Automation (DXE) in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Digital Customer Experience and Service Automation (DXE) market covered in Chapter 13:
IBM
Salesforce
Adobe
Sitecore and
Oracle
Episerver
SAP

In Chapter 6, on the basis of types, the Digital Customer Experience and Service Automation (DXE) market from 2015 to 2025 is primarily split into:
Software
Hardware

In Chapter 7, on the basis of applications, the Digital Customer Experience and Service Automation (DXE) market from 2015 to 2025 covers:
Retail
BFSI
Telecom
Healthcare
Transportation & Logistics
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
1 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET - RESEARCH SCOPE

1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET - RESEARCH METHODOLOGY

2.1 Methodology
2.2 Research Data Source
  2.2.1 Secondary Data
  2.2.2 Primary Data
  2.2.3 Market Size Estimation
  2.2.4 Legal Disclaimer

3 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET FORCES

3.1 Global Digital Customer Experience and Service Automation (DXE) Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
  3.2.1 Political Factors
  3.2.2 Economic Factors
  3.2.3 Social Factors
  3.2.4 Technological Factors
  3.2.5 Environmental Factors
  3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
  3.4.1 Risk Assessment on COVID-19
  3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
  3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET - BY GEOGRAPHY

4.1 Global Digital Customer Experience and Service Automation (DXE) Market Value and Market Share by Regions
  4.1.1 Global Digital Customer Experience and Service Automation (DXE) Value ($) by Region (2015-2020)
  4.1.2 Global Digital Customer Experience and Service Automation (DXE) Value Market Share by Regions (2015-2020)
4.2 Global Digital Customer Experience and Service Automation (DXE) Market Production and Market Share by Major Countries
  4.2.1 Global Digital Customer Experience and Service Automation (DXE) Production by Major Countries (2015-2020)
  4.2.2 Global Digital Customer Experience and Service Automation (DXE) Production Market Share by Major Countries (2015-2020)
4.3 Global Digital Customer Experience and Service Automation (DXE) Market Consumption and Market Share by Regions
  4.3.1 Global Digital Customer Experience and Service Automation (DXE) Consumption by Regions (2015-2020)
  4.3.2 Global Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Regions (2015-2020)

5 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET - BY TRADE STATISTICS

5.1 Global Digital Customer Experience and Service Automation (DXE) Export and Import
5.2 United States Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
5.3 Europe Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
5.4 China Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
5.5 Japan Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
5.6 India Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
5.7 ...

6 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET - BY TYPE

6.1 Global Digital Customer Experience and Service Automation (DXE) Production and Market Share by Types (2015-2020)
  6.1.1 Global Digital Customer Experience and Service Automation (DXE) Production by Types (2015-2020)
  6.1.2 Global Digital Customer Experience and Service Automation (DXE) Production Market Share by Types (2015-2020)
6.2 Global Digital Customer Experience and Service Automation (DXE) Value and Market Share by Types (2015-2020)
  6.2.1 Global Digital Customer Experience and Service Automation (DXE) Value by Types (2015-2020)
  6.2.2 Global Digital Customer Experience and Service Automation (DXE) Value Market Share by Types (2015-2020)
6.3 Global Digital Customer Experience and Service Automation (DXE) Production, Price and Growth Rate of Software (2015-2020)
6.4 Global Digital Customer Experience and Service Automation (DXE) Production, Price and Growth Rate of Hardware (2015-2020)

7 DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET - BY APPLICATION

7.1 Global Digital Customer Experience and Service Automation (DXE) Consumption and Market Share by Applications (2015-2020)
  7.1.1 Global Digital Customer Experience and Service Automation (DXE) Consumption by Applications (2015-2020)
  7.1.2 Global Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Applications (2015-2020)
7.2 Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate of Retail (2015-2020)
7.3 Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate of BFSI (2015-2020)
7.4 Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate of Telecom (2015-2020)
7.5 Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate of Healthcare (2015-2020)
7.6 Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate of Transportation & Logistics (2015-2020)
7.7 Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate of Others (2015-2020)

8 NORTH AMERICA DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET

8.1 North America Digital Customer Experience and Service Automation (DXE) Market Size
8.2 United States Digital Customer Experience and Service Automation (DXE) Market Size
8.3 Canada Digital Customer Experience and Service Automation (DXE) Market Size
8.4 Mexico Digital Customer Experience and Service Automation (DXE) Market Size
8.5 The Influence of COVID-19 on North America Market

9 EUROPE DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET ANALYSIS

9.1 Europe Digital Customer Experience and Service Automation (DXE) Market Size
9.2 Germany Digital Customer Experience and Service Automation (DXE) Market Size
9.3 United Kingdom Digital Customer Experience and Service Automation (DXE) Market Size
9.4 France Digital Customer Experience and Service Automation (DXE) Market Size
9.5 Italy Digital Customer Experience and Service Automation (DXE) Market Size
9.6 Spain Digital Customer Experience and Service Automation (DXE) Market Size
9.7 The Influence of COVID-19 on Europe Market

10 ASIA-PACIFIC DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET ANALYSIS

10.1 Asia-Pacific Digital Customer Experience and Service Automation (DXE) Market Size
10.2 China Digital Customer Experience and Service Automation (DXE) Market Size
10.3 Japan Digital Customer Experience and Service Automation (DXE) Market Size
10.4 South Korea Digital Customer Experience and Service Automation (DXE) Market Size
10.5 Southeast Asia Digital Customer Experience and Service Automation (DXE) Market Size
10.6 India Digital Customer Experience and Service Automation (DXE) Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 MIDDLE EAST AND AFRICA DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET ANALYSIS

11.1 Middle East and Africa Digital Customer Experience and Service Automation (DXE) Market Size
11.2 Saudi Arabia Digital Customer Experience and Service Automation (DXE) Market Size
11.3 UAE Digital Customer Experience and Service Automation (DXE) Market Size
11.4 South Africa Digital Customer Experience and Service Automation (DXE) Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 SOUTH AMERICA DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION (DXE) MARKET ANALYSIS

12.1 South America Digital Customer Experience and Service Automation (DXE) Market Size
12.2 Brazil Digital Customer Experience and Service Automation (DXE) Market Size
12.3 The Influence of COVID-19 on South America Market

13 COMPANY PROFILES

13.1 IBM
  13.1.1 IBM Basic Information
  13.1.2 IBM Product Profiles, Application and Specification
  13.1.3 IBM Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)
13.2 Salesforce
  13.2.1 Salesforce Basic Information
  13.2.2 Salesforce Product Profiles, Application and Specification
  13.2.3 Salesforce Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)
13.3 Adobe
  13.3.1 Adobe Basic Information
  13.3.2 Adobe Product Profiles, Application and Specification
  13.3.3 Adobe Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)
13.4 Sitecore and
  13.4.1 Sitecore and Basic Information
  13.4.2 Sitecore and Product Profiles, Application and Specification
  13.4.3 Sitecore and Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)
13.5 Oracle
  13.5.1 Oracle Basic Information
  13.5.2 Oracle Product Profiles, Application and Specification
  13.5.3 Oracle Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)
13.6 Episerver
  13.6.1 Episerver Basic Information
  13.6.2 Episerver Product Profiles, Application and Specification
  13.6.3 Episerver Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)
13.7 SAP
  13.7.1 SAP Basic Information
  13.7.2 SAP Product Profiles, Application and Specification
  13.7.3 SAP Digital Customer Experience and Service Automation (DXE) Market Performance (2015-2020)

14 MARKET FORECAST - BY REGIONS

14.1 North America Digital Customer Experience and Service Automation (DXE) Market Forecast (2020-2025)
14.2 Europe Digital Customer Experience and Service Automation (DXE) Market Forecast (2020-2025)
14.3 Asia-Pacific Digital Customer Experience and Service Automation (DXE) Market Forecast (2020-2025)
14.4 Middle East and Africa Digital Customer Experience and Service Automation (DXE) Market Forecast (2020-2025)
14.5 South America Digital Customer Experience and Service Automation (DXE) Market Forecast (2020-2025)

15 MARKET FORECAST - BY TYPE AND APPLICATIONS

15.1 Global Digital Customer Experience and Service Automation (DXE) Market Forecast by Types (2020-2025)
  15.1.1 Global Digital Customer Experience and Service Automation (DXE) Market Forecast Production and Market Share by Types (2020-2025)
  15.1.2 Global Digital Customer Experience and Service Automation (DXE) Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Digital Customer Experience and Service Automation (DXE) Market Forecast by Applications (2020-2025)
LIST OF TABLES AND FIGURES

Figure Digital Customer Experience and Service Automation (DXE) Picture
Table Digital Customer Experience and Service Automation (DXE) Key Market Segments
Figure Study and Forecasting Years
Figure Global Digital Customer Experience and Service Automation (DXE) Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Digital Customer Experience and Service Automation (DXE) Value ($) and Growth Rate (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Value ($) by Countries (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Value Market Share by Regions (2015-2020)
Figure Global Digital Customer Experience and Service Automation (DXE) Value Market Share by Regions in 2019
Figure Global Digital Customer Experience and Service Automation (DXE) Production and Growth Rate (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Production by Major Countries (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Production Market Share by Major Countries (2015-2020)
Figure Global Digital Customer Experience and Service Automation (DXE) Production Market Share by Regions in 2019
Figure Global Digital Customer Experience and Service Automation (DXE) Consumption and Growth Rate (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Consumption by Regions (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Regions (2015-2020)
Figure Global Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Regions in 2019
Table Global Digital Customer Experience and Service Automation (DXE) Export Top 3 Country 2019
Table Global Digital Customer Experience and Service Automation (DXE) Import Top 3 Country 2019
Table United States Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
Table Europe Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
Table China Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
Table Japan Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
Table India Digital Customer Experience and Service Automation (DXE) Export and Import (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Production by Types (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Production Market Share by Types (2015-2020)
Figure Global Digital Customer Experience and Service Automation (DXE) Production Share by Type (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Value by Types (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Value Market Share by Types (2015-2020)
Figure Global Digital Customer Experience and Service Automation (DXE) Value Share by Type (2015-2020)
Figure Global Software Production and Growth Rate (2015-2020)
Figure Global Software Price (2015-2020)
Figure Global Hardware Production and Growth Rate (2015-2020)
Figure Global Hardware Price (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Consumption by Applications (2015-2020)
Table Global Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Applications (2015-2020)
Figure Global Digital Customer Experience and Service Automation (DXE) Consumption Share by Application (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Telecom Consumption and Growth Rate (2015-2020)
Figure Global Healthcare Consumption and Growth Rate (2015-2020)
Figure Global Transportation & Logistics Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Table North America Digital Customer Experience and Service Automation (DXE) Consumption by Countries (2015-2020)
Table North America Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure North America Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure United States Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Canada Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Mexico Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Table Europe Digital Customer Experience and Service Automation (DXE) Consumption by Countries (2015-2020)
Table Europe Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure Europe Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure Germany Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure France Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Italy Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Spain Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Digital Customer Experience and Service Automation (DXE) Consumption by Countries (2015-2020)
Table Asia-Pacific Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure China Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Japan Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure South Korea Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure India Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Digital Customer Experience and Service Automation (DXE) Consumption by Countries (2015-2020)
Table Middle East and Africa Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure UAE Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure South Africa Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Figure South America Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Table South America Digital Customer Experience and Service Automation (DXE) Consumption by Countries (2015-2020)
Table South America Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure South America Digital Customer Experience and Service Automation (DXE) Consumption Market Share by Countries (2015-2020)
Figure Brazil Digital Customer Experience and Service Automation (DXE) Market Consumption and Growth Rate (2015-2020)
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Salesforce Company Profile
Table Salesforce Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce Production and Growth Rate
Figure Salesforce Value ($) Market Share 2015-2020
Table Adobe Company Profile
Table Adobe Production, Value, Price, Gross Margin 2015-2020
Figure Adobe Production and Growth Rate
Figure Adobe Value ($) Market Share 2015-2020
Table Sitecore and Company Profile
Table Sitecore and Production, Value, Price, Gross Margin 2015-2020
Figure Sitecore and Production and Growth Rate
Figure Sitecore and Value ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Table Episerver Company Profile
Table Episerver Production, Value, Price, Gross Margin 2015-2020
Figure Episerver Production and Growth Rate
Figure Episerver Value ($) Market Share 2015-2020
Table SAP Company Profile
Table SAP Production, Value, Price, Gross Margin 2015-2020
Figure SAP Production and Growth Rate
Figure SAP Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Digital Customer Experience and Service Automation (DXE) Market Forecast Production by Types (2020-2025)
Table Global Digital Customer Experience and Service Automation (DXE) Market Forecast Production Share by Types (2020-2025)
Table Global Digital Customer Experience and Service Automation (DXE) Market Forecast Value ($) by Types (2020-2025)
Table Global Digital Customer Experience and Service Automation (DXE) Market Forecast Value Share by Types (2020-2025)
Table Global Digital Customer Experience and Service Automation (DXE) Market Forecast Consumption by Applications (2020-2025)
Table Global Digital Customer Experience and Service Automation (DXE) Market Forecast Consumption Share by Applications (2020-2025)


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