2015-2027 Global Front Office BPO Services Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region

April 2020 | 123 pages | ID: 2597A2DD10CEEN
Maia Research

Abstracts

The worldwide market for Front Office BPO Services is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
Atento S.A.
Convergys Corp.
Sitel Worldwide Corporation
Williams Lea Limited
Xerox Corporation
TeleTech Holdings, Inc.
Hewlett Packard Enterprise Co.
Ricoh USA, Inc.
Alliance Data Systems Corporation
IBM Global Services

Major Types Covered
Customer Management Service
Document Management Service

Major Applications Covered
BFSI
Manufacturing
Healthcare & Pharmaceuticals
Retail & Consumer Goods
IT & Telecommunication
Aerospace & Defense
Others

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027

Contents

1 INTRODUCTION

1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
  1.3.1 Market Segment by Type, Application and Marketing Channel
  1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 KEY FINDINGS OF THE STUDY

3 MARKET DYNAMICS

3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Front Office BPO Services Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Front Office BPO Services Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 VALUE CHAIN OF THE FRONT OFFICE BPO SERVICES MARKET

4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 GLOBAL FRONT OFFICE BPO SERVICES MARKET-SEGMENTATION BY TYPE

5.1 Customer Management Service
5.2 Document Management Service

6 GLOBAL FRONT OFFICE BPO SERVICES MARKET-SEGMENTATION BY APPLICATION

6.1 BFSI
6.2 Manufacturing
6.3 Healthcare & Pharmaceuticals
6.4 Retail & Consumer Goods
6.5 IT & Telecommunication
6.6 Aerospace & Defense
6.7 Others

7 GLOBAL FRONT OFFICE BPO SERVICES MARKET-SEGMENTATION BY MARKETING CHANNEL

7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 COMPETITIVE INTELLIGENCE – COMPANY PROFILES

8.1 Atento S.A.
  8.1.1 Atento S.A. Profile
  8.1.2 Atento S.A. Sales, Growth Rate and Global Market Share from 2015-2020
  8.1.3 Atento S.A. Product/Solution Launches and Enhancements Analysis
  8.1.4 Atento S.A. Business Overview/Recent Development/Acquisitions
8.2 Convergys Corp.
  8.2.1 Convergys Corp. Profile
  8.2.2 Convergys Corp. Sales, Growth Rate and Global Market Share from 2015-2020
  8.2.3 Convergys Corp. Product/Solution Launches and Enhancements Analysis
  8.2.4 Convergys Corp. Business Overview/Recent Development/Acquisitions
8.3 Sitel Worldwide Corporation
  8.3.1 Sitel Worldwide Corporation Profile
  8.3.2 Sitel Worldwide Corporation Sales, Growth Rate and Global Market Share from 2015-2020
  8.3.3 Sitel Worldwide Corporation Product/Solution Launches and Enhancements Analysis
  8.3.4 Sitel Worldwide Corporation Business Overview/Recent Development/Acquisitions
8.4 Williams Lea Limited
  8.4.1 Williams Lea Limited Profile
  8.4.2 Williams Lea Limited Sales, Growth Rate and Global Market Share from 2015-2020
  8.4.3 Williams Lea Limited Product/Solution Launches and Enhancements Analysis
  8.4.4 Williams Lea Limited Business Overview/Recent Development/Acquisitions
8.5 Xerox Corporation
  8.5.1 Xerox Corporation Profile
  8.5.2 Xerox Corporation Sales, Growth Rate and Global Market Share from 2015-2020
  8.5.3 Xerox Corporation Product/Solution Launches and Enhancements Analysis
  8.5.4 Xerox Corporation Business Overview/Recent Development/Acquisitions
8.6 TeleTech Holdings, Inc.
  8.6.1 TeleTech Holdings, Inc. Profile
  8.6.2 TeleTech Holdings, Inc. Sales, Growth Rate and Global Market Share from 2015-2020
  8.6.3 TeleTech Holdings, Inc. Product/Solution Launches and Enhancements Analysis
  8.6.4 TeleTech Holdings, Inc. Business Overview/Recent Development/Acquisitions
8.7 Hewlett Packard Enterprise Co.
  8.7.1 Hewlett Packard Enterprise Co. Profile
  8.7.2 Hewlett Packard Enterprise Co. Sales, Growth Rate and Global Market Share from 2015-2020
  8.7.3 Hewlett Packard Enterprise Co. Product/Solution Launches and Enhancements Analysis
  8.7.4 Hewlett Packard Enterprise Co. Business Overview/Recent Development/Acquisitions
8.8 Ricoh USA, Inc.
  8.8.1 Ricoh USA, Inc. Profile
  8.8.2 Ricoh USA, Inc. Sales, Growth Rate and Global Market Share from 2015-2020
  8.8.3 Ricoh USA, Inc. Product/Solution Launches and Enhancements Analysis
  8.8.4 Ricoh USA, Inc. Business Overview/Recent Development/Acquisitions
8.9 Alliance Data Systems Corporation
  8.9.1 Alliance Data Systems Corporation Profile
  8.9.2 Alliance Data Systems Corporation Sales, Growth Rate and Global Market Share from 2015-2020
  8.9.3 Alliance Data Systems Corporation Product/Solution Launches and Enhancements Analysis
  8.9.4 Alliance Data Systems Corporation Business Overview/Recent Development/Acquisitions
8.10 IBM Global Services
  8.10.1 IBM Global Services Profile
  8.10.2 IBM Global Services Sales, Growth Rate and Global Market Share from 2015-2020
  8.10.3 IBM Global Services Product/Solution Launches and Enhancements Analysis
  8.10.4 IBM Global Services Business Overview/Recent Development/Acquisitions

9 GLOBAL FRONT OFFICE BPO SERVICES MARKET-SEGMENTATION BY GEOGRAPHY

10 NORTH AMERICA

10.1 North America Front Office BPO Services Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Front Office BPO Services Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Front Office BPO Services Production Analysis from 2015-2020
10.4 North America Front Office BPO Services Consumption Analysis from 2015-2020
10.5 North America Front Office BPO Services Import and Export from 2015-2020
10.6 North America Front Office BPO Services Value, Production and Market Share by Type (2015-2020)
10.7 North America Front Office BPO Services Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Front Office BPO Services by Country (United States, Canada)
  10.8.1 North America Front Office BPO Services Sales by Country (2015-2020)
  10.8.2 North America Front Office BPO Services Consumption Value by Country (2015-2020)
10.9 North America Front Office BPO Services Market PEST Analysis

11 EUROPE

11.1 Europe Front Office BPO Services Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Front Office BPO Services Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Front Office BPO Services Production Analysis from 2015-2020
11.4 Europe Front Office BPO Services Consumption Analysis from 2015-2020
11.5 Europe Front Office BPO Services Import and Export from 2015-2020
11.6 Europe Front Office BPO Services Value, Production and Market Share by Type (2015-2020)
11.7 Europe Front Office BPO Services Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Front Office BPO Services by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
  11.8.1 Europe Front Office BPO Services Sales by Country (2015-2020)
  11.8.2 Europe Front Office BPO Services Consumption Value by Country (2015-2020)
11.9 Europe Front Office BPO Services Market PEST Analysis

12 ASIA-PACIFIC

12.1 Asia-Pacific Front Office BPO Services Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Front Office BPO Services Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Front Office BPO Services Production Analysis from 2015-2020
12.4 Asia-Pacific Front Office BPO Services Consumption Analysis from 2015-2020
12.5 Asia-Pacific Front Office BPO Services Import and Export from 2015-2020
12.6 Asia-Pacific Front Office BPO Services Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Front Office BPO Services Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Front Office BPO Services by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
  12.8.1 Asia-Pacific Front Office BPO Services Sales by Country (2015-2020)
  12.8.2 Asia-Pacific Front Office BPO Services Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Front Office BPO Services Market PEST Analysis

13 LATIN AMERICA

13.1 Latin America Front Office BPO Services Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Front Office BPO Services Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Front Office BPO Services Production Analysis from 2015-2020
13.4 Latin America Front Office BPO Services Consumption Analysis from 2015-2020
13.5 Latin America Front Office BPO Services Import and Export from 2015-2020
13.6 Latin America Front Office BPO Services Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Front Office BPO Services Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Front Office BPO Services by Country (Brazil, Mexico, Argentina, Columbia, Chile)
  13.8.1 Latin America Front Office BPO Services Sales by Country (2015-2020)
  13.8.2 Latin America Front Office BPO Services Consumption Value by Country (2015-2020)
13.9 Latin America Front Office BPO Services Market PEST Analysis

14 MIDDLE EAST & AFRICA

14.1 Middle East & Africa Front Office BPO Services Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Front Office BPO Services Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Front Office BPO Services Production Analysis from 2015-2020
14.4 Middle East & Africa Front Office BPO Services Consumption Analysis from 2015-2020
14.5 Middle East & Africa Front Office BPO Services Import and Export from 2015-2020
14.6 Middle East & Africa Front Office BPO Services Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Front Office BPO Services Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Front Office BPO Services by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
  14.8.1 Middle East & Africa Front Office BPO Services Sales by Country (2015-2020)
  14.8.2 Middle East & Africa Front Office BPO Services Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Front Office BPO Services Market PEST Analysis

15 FUTURE FORECAST OF THE GLOBAL FRONT OFFICE BPO SERVICES MARKET FROM 2020-2027

15.1 Future Forecast of the Global Front Office BPO Services Market from 2020-2027 Segment by Region
15.2 Global Front Office BPO Services Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Front Office BPO Services Consumption and Growth Rate Forecast by Application (2020-2027)

16 APPENDIX

16.1 Methodology
16.2 Research Data Source

List Of Tables

LIST OF TABLES AND FIGURES

Global Front Office BPO Services Market Value ($) and Growth Rate of Front Office BPO Services from 2015-2027
Global Front Office BPO Services Production and Growth Rate Segment by Product Type from 2015-2027
Global Front Office BPO Services Consumption and Growth Rate Segment by Application from 2015-2027
Figure Front Office BPO Services Picture
Table Product Specifications of Front Office BPO Services
Table Driving Factors for this Market
Table Industry News of Front Office BPO Services Market
Figure Value Chain Status of Front Office BPO Services
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Front Office BPO Services Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Front Office BPO Services Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Customer Management Service of Front Office BPO Services
Figure Document Management Service of Front Office BPO Services
Table Global Front Office BPO Services Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Front Office BPO Services Value ($) and Growth Rate Segment by Application from 2015-2020
Figure BFSI of Front Office BPO Services
Figure Manufacturing of Front Office BPO Services
Figure Healthcare & Pharmaceuticals of Front Office BPO Services
Figure Retail & Consumer Goods of Front Office BPO Services
Figure IT & Telecommunication of Front Office BPO Services
Figure Aerospace & Defense of Front Office BPO Services
Figure Others of Front Office BPO Services
Table Global Front Office BPO Services Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Front Office BPO Services Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Front Office BPO Services
Figure Online Channel of Front Office BPO Services
Table Atento S.A. Profile (Company Name, Plants Distribution, Sales Region)
Figure Atento S.A. Sales and Growth Rate from 2015-2020
Figure Atento S.A. Revenue ($) and Global Market Share from 2015-2020
Table Atento S.A. Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Convergys Corp. Profile (Company Name, Plants Distribution, Sales Region)
Figure Convergys Corp. Sales and Growth Rate from 2015-2020
Figure Convergys Corp. Revenue ($) and Global Market Share from 2015-2020
Table Convergys Corp. Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Sitel Worldwide Corporation Profile (Company Name, Plants Distribution, Sales Region)
Figure Sitel Worldwide Corporation Sales and Growth Rate from 2015-2020
Figure Sitel Worldwide Corporation Revenue ($) and Global Market Share from 2015-2020
Table Sitel Worldwide Corporation Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Williams Lea Limited Profile (Company Name, Plants Distribution, Sales Region)
Figure Williams Lea Limited Sales and Growth Rate from 2015-2020
Figure Williams Lea Limited Revenue ($) and Global Market Share from 2015-2020
Table Williams Lea Limited Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Xerox Corporation Profile (Company Name, Plants Distribution, Sales Region)
Figure Xerox Corporation Sales and Growth Rate from 2015-2020
Figure Xerox Corporation Revenue ($) and Global Market Share from 2015-2020
Table Xerox Corporation Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table TeleTech Holdings, Inc. Profile (Company Name, Plants Distribution, Sales Region)
Figure TeleTech Holdings, Inc. Sales and Growth Rate from 2015-2020
Figure TeleTech Holdings, Inc. Revenue ($) and Global Market Share from 2015-2020
Table TeleTech Holdings, Inc. Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Hewlett Packard Enterprise Co. Profile (Company Name, Plants Distribution, Sales Region)
Figure Hewlett Packard Enterprise Co. Sales and Growth Rate from 2015-2020
Figure Hewlett Packard Enterprise Co. Revenue ($) and Global Market Share from 2015-2020
Table Hewlett Packard Enterprise Co. Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Ricoh USA, Inc. Profile (Company Name, Plants Distribution, Sales Region)
Figure Ricoh USA, Inc. Sales and Growth Rate from 2015-2020
Figure Ricoh USA, Inc. Revenue ($) and Global Market Share from 2015-2020
Table Ricoh USA, Inc. Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Alliance Data Systems Corporation Profile (Company Name, Plants Distribution, Sales Region)
Figure Alliance Data Systems Corporation Sales and Growth Rate from 2015-2020
Figure Alliance Data Systems Corporation Revenue ($) and Global Market Share from 2015-2020
Table Alliance Data Systems Corporation Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table IBM Global Services Profile (Company Name, Plants Distribution, Sales Region)
Figure IBM Global Services Sales and Growth Rate from 2015-2020
Figure IBM Global Services Revenue ($) and Global Market Share from 2015-2020
Table IBM Global Services Front Office BPO Services Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Front Office BPO Services Production Value ($) by Region from 2015-2020
Table Global Front Office BPO Services Production Value Share by Region from 2015-2020
Table Global Front Office BPO Services Production by Region from 2015-2020
Table Global Front Office BPO Services Consumption Value ($) by Region from 2015-2020
Table Global Front Office BPO Services Consumption by Region from 2015-2020
Table North America Front Office BPO Services Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Front Office BPO Services Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Front Office BPO Services Import and Export from 2015-2020
Table North America Front Office BPO Services Value ($) by Type (2015-2020)
Table North America Front Office BPO Services Production by Type (2015-2020)
Table North America Front Office BPO Services Consumption by Application (2015-2020)
Table North America Front Office BPO Services Consumption by Country (2015-2020)
Table North America Front Office BPO Services Consumption Value ($) by Country (2015-2020)
Figure North America Front Office BPO Services Market PEST Analysis
Table Europe Front Office BPO Services Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Front Office BPO Services Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Front Office BPO Services Import and Export from 2015-2020
Table Europe Front Office BPO Services Value ($) by Type (2015-2020)
Table Europe Front Office BPO Services Production by Type (2015-2020)
Table Europe Front Office BPO Services Consumption by Application (2015-2020)
Table Europe Front Office BPO Services Consumption by Country (2015-2020)
Table Europe Front Office BPO Services Consumption Value ($) by Country (2015-2020)
Figure Europe Front Office BPO Services Market PEST Analysis
Table Asia-Pacific Front Office BPO Services Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Front Office BPO Services Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Front Office BPO Services Import and Export from 2015-2020
Table Asia-Pacific Front Office BPO Services Value ($) by Type (2015-2020)
Table Asia-Pacific Front Office BPO Services Production by Type (2015-2020)
Table Asia-Pacific Front Office BPO Services Consumption by Application (2015-2020)
Table Asia-Pacific Front Office BPO Services Consumption by Country (2015-2020)
Table Asia-Pacific Front Office BPO Services Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Front Office BPO Services Market PEST Analysis
Table Latin America Front Office BPO Services Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Front Office BPO Services Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Front Office BPO Services Import and Export from 2015-2020
Table Latin America Front Office BPO Services Value ($) by Type (2015-2020)
Table Latin America Front Office BPO Services Production by Type (2015-2020)
Table Latin America Front Office BPO Services Consumption by Application (2015-2020)
Table Latin America Front Office BPO Services Consumption by Country (2015-2020)
Table Latin America Front Office BPO Services Consumption Value ($) by Country (2015-2020)
Figure Latin America Front Office BPO Services Market PEST Analysis
Table Middle East & Africa Front Office BPO Services Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Front Office BPO Services Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Front Office BPO Services Import and Export from 2015-2020
Table Middle East & Africa Front Office BPO Services Value ($) by Type (2015-2020)
Table Middle East & Africa Front Office BPO Services Production by Type (2015-2020)
Table Middle East & Africa Front Office BPO Services Consumption by Application (2015-2020)
Table Middle East & Africa Front Office BPO Services Consumption by Country (2015-2020)
Table Middle East & Africa Front Office BPO Services Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Front Office BPO Services Market PEST Analysis
Table Global Front Office BPO Services Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Front Office BPO Services Production and Growth Rate Forecast by Region (2020-2027)
Table Global Front Office BPO Services Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Front Office BPO Services Production and Growth Rate Forecast by Type (2020-2027)
Table Global Front Office BPO Services Consumption and Growth Rate Forecast by Application (2020-2027)