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Global Interactive Voice Response Market Professional Survey Report 2017

October 2017 | 104 pages | ID: GD4733E1089EN
QYResearch

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This report studies Interactive Voice Response in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2012 to 2016, and forecast to 2022.

This report focuses on top manufacturers in global market, with production, price, revenue and market share for each manufacturer, covering
  • inContact Inc.
  • Nuance Communications
  • Convergys Corporation
  • Avaya Inc.
  • Cisco Systems, Inc.
  • AT&T Inc.
  • West Corporation
  • Genesys Telecommunication Laboratories
  • Verizon Communications Inc.
  • 24/7 Customer, Inc.
By types, the market can be split into
  • Touch-Tone
  • Speech
By Application, the market can be split into
  • BFSI
  • Pharma and Healthcare
  • ITES
By Regions, this report covers (we can add the regions/countries as you want)
  • North America
  • China
  • Europe
  • Southeast Asia
  • Japan
  • India
If you have any special requirements, please let us know and we will offer you the report as you want.
Global Interactive Voice Response Market Professional Survey Report 2017

1 INDUSTRY OVERVIEW OF INTERACTIVE VOICE RESPONSE

1.1 Definition and Specifications of Interactive Voice Response
  1.1.1 Definition of Interactive Voice Response
  1.1.2 Specifications of Interactive Voice Response
1.2 Classification of Interactive Voice Response
  1.2.1 Touch-Tone
  1.2.2 Speech
1.3 Applications of Interactive Voice Response
  1.3.1 BFSI
  1.3.2 Pharma and Healthcare
  1.3.3 ITES
1.4 Market Segment by Regions
  1.4.1 North America
  1.4.2 China
  1.4.3 Europe
  1.4.4 Southeast Asia
  1.4.5 Japan
  1.4.6 India

2 MANUFACTURING COST STRUCTURE ANALYSIS OF INTERACTIVE VOICE RESPONSE

2.1 Raw Material and Suppliers
2.2 Manufacturing Cost Structure Analysis of Interactive Voice Response
2.3 Manufacturing Process Analysis of Interactive Voice Response
2.4 Industry Chain Structure of Interactive Voice Response

3 TECHNICAL DATA AND MANUFACTURING PLANTS ANALYSIS OF INTERACTIVE VOICE RESPONSE

3.1 Capacity and Commercial Production Date of Global Interactive Voice Response Major Manufacturers in 2016
3.2 Manufacturing Plants Distribution of Global Interactive Voice Response Major Manufacturers in 2016
3.3 R&D Status and Technology Source of Global Interactive Voice Response Major Manufacturers in 2016
3.4 Raw Materials Sources Analysis of Global Interactive Voice Response Major Manufacturers in 2016

4 GLOBAL INTERACTIVE VOICE RESPONSE OVERALL MARKET OVERVIEW

4.1 2012-2017E Overall Market Analysis
4.2 Capacity Analysis
  4.2.1 2012-2017E Global Interactive Voice Response Capacity and Growth Rate Analysis
  4.2.2 2016 Interactive Voice Response Capacity Analysis (Company Segment)
4.3 Sales Analysis
  4.3.1 2012-2017E Global Interactive Voice Response Sales and Growth Rate Analysis
  4.3.2 2016 Interactive Voice Response Sales Analysis (Company Segment)
4.4 Sales Price Analysis
  4.4.1 2012-2017E Global Interactive Voice Response Sales Price
  4.4.2 2016 Interactive Voice Response Sales Price Analysis (Company Segment)

5 INTERACTIVE VOICE RESPONSE REGIONAL MARKET ANALYSIS

5.1 North America Interactive Voice Response Market Analysis
  5.1.1 North America Interactive Voice Response Market Overview
  5.1.2 North America 2012-2017E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.1.3 North America 2012-2017E Interactive Voice Response Sales Price Analysis
  5.1.4 North America 2016 Interactive Voice Response Market Share Analysis
5.2 China Interactive Voice Response Market Analysis
  5.2.1 China Interactive Voice Response Market Overview
  5.2.2 China 2012-2017E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.2.3 China 2012-2017E Interactive Voice Response Sales Price Analysis
  5.2.4 China 2016 Interactive Voice Response Market Share Analysis
5.3 Europe Interactive Voice Response Market Analysis
  5.3.1 Europe Interactive Voice Response Market Overview
  5.3.2 Europe 2012-2017E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.3.3 Europe 2012-2017E Interactive Voice Response Sales Price Analysis
  5.3.4 Europe 2016 Interactive Voice Response Market Share Analysis
5.4 Southeast Asia Interactive Voice Response Market Analysis
  5.4.1 Southeast Asia Interactive Voice Response Market Overview
  5.4.2 Southeast Asia 2012-2017E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.4.3 Southeast Asia 2012-2017E Interactive Voice Response Sales Price Analysis
  5.4.4 Southeast Asia 2016 Interactive Voice Response Market Share Analysis
5.5 Japan Interactive Voice Response Market Analysis
  5.5.1 Japan Interactive Voice Response Market Overview
  5.5.2 Japan 2012-2017E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.5.3 Japan 2012-2017E Interactive Voice Response Sales Price Analysis
  5.5.4 Japan 2016 Interactive Voice Response Market Share Analysis
5.6 India Interactive Voice Response Market Analysis
  5.6.1 India Interactive Voice Response Market Overview
  5.6.2 India 2012-2017E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.6.3 India 2012-2017E Interactive Voice Response Sales Price Analysis
  5.6.4 India 2016 Interactive Voice Response Market Share Analysis

6 GLOBAL 2012-2017E INTERACTIVE VOICE RESPONSE SEGMENT MARKET ANALYSIS (BY TYPE)

6.1 Global 2012-2017E Interactive Voice Response Sales by Type
6.2 Different Types of Interactive Voice Response Product Interview Price Analysis
6.3 Different Types of Interactive Voice Response Product Driving Factors Analysis
  6.3.1 Touch-Tone of Interactive Voice Response Growth Driving Factor Analysis
  6.3.2 Speech of Interactive Voice Response Growth Driving Factor Analysis

7 GLOBAL 2012-2017E INTERACTIVE VOICE RESPONSE SEGMENT MARKET ANALYSIS (BY APPLICATION)

7.1 Global 2012-2017E Interactive Voice Response Consumption by Application
7.2 Different Application of Interactive Voice Response Product Interview Price Analysis
7.3 Different Application of Interactive Voice Response Product Driving Factors Analysis
  7.3.1 BFSI of Interactive Voice Response Growth Driving Factor Analysis
  7.3.2 Pharma and Healthcare of Interactive Voice Response Growth Driving Factor Analysis
  7.3.3 ITES of Interactive Voice Response Growth Driving Factor Analysis

8 MAJOR MANUFACTURERS ANALYSIS OF INTERACTIVE VOICE RESPONSE

8.1 inContact Inc.
  8.1.1 Company Profile
  8.1.2 Product Picture and Specifications
    8.1.2.1 Product A
    8.1.2.2 Product B
  8.1.3 inContact Inc. 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.1.4 inContact Inc. 2016 Interactive Voice Response Business Region Distribution Analysis
8.2 Nuance Communications
  8.2.1 Company Profile
  8.2.2 Product Picture and Specifications
    8.2.2.1 Product A
    8.2.2.2 Product B
  8.2.3 Nuance Communications 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.2.4 Nuance Communications 2016 Interactive Voice Response Business Region Distribution Analysis
8.3 Convergys Corporation
  8.3.1 Company Profile
  8.3.2 Product Picture and Specifications
    8.3.2.1 Product A
    8.3.2.2 Product B
  8.3.3 Convergys Corporation 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.3.4 Convergys Corporation 2016 Interactive Voice Response Business Region Distribution Analysis
8.4 Avaya Inc.
  8.4.1 Company Profile
  8.4.2 Product Picture and Specifications
    8.4.2.1 Product A
    8.4.2.2 Product B
  8.4.3 Avaya Inc. 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.4.4 Avaya Inc. 2016 Interactive Voice Response Business Region Distribution Analysis
8.5 Cisco Systems, Inc.
  8.5.1 Company Profile
  8.5.2 Product Picture and Specifications
    8.5.2.1 Product A
    8.5.2.2 Product B
  8.5.3 Cisco Systems, Inc. 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.5.4 Cisco Systems, Inc. 2016 Interactive Voice Response Business Region Distribution Analysis
8.6 AT&T Inc.
  8.6.1 Company Profile
  8.6.2 Product Picture and Specifications
    8.6.2.1 Product A
    8.6.2.2 Product B
  8.6.3 AT&T Inc. 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.6.4 AT&T Inc. 2016 Interactive Voice Response Business Region Distribution Analysis
8.7 West Corporation
  8.7.1 Company Profile
  8.7.2 Product Picture and Specifications
    8.7.2.1 Product A
    8.7.2.2 Product B
  8.7.3 West Corporation 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.7.4 West Corporation 2016 Interactive Voice Response Business Region Distribution Analysis
8.8 Genesys Telecommunication Laboratories
  8.8.1 Company Profile
  8.8.2 Product Picture and Specifications
    8.8.2.1 Product A
    8.8.2.2 Product B
  8.8.3 Genesys Telecommunication Laboratories 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.8.4 Genesys Telecommunication Laboratories 2016 Interactive Voice Response Business Region Distribution Analysis
8.9 Verizon Communications Inc.
  8.9.1 Company Profile
  8.9.2 Product Picture and Specifications
    8.9.2.1 Product A
    8.9.2.2 Product B
  8.9.3 Verizon Communications Inc. 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.9.4 Verizon Communications Inc. 2016 Interactive Voice Response Business Region Distribution Analysis
8.10 24/7 Customer, Inc.
  8.10.1 Company Profile
  8.10.2 Product Picture and Specifications
    8.10.2.1 Product A
    8.10.2.2 Product B
  8.10.3 24/7 Customer, Inc. 2016 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.10.4 24/7 Customer, Inc. 2016 Interactive Voice Response Business Region Distribution Analysis

9 DEVELOPMENT TREND OF ANALYSIS OF INTERACTIVE VOICE RESPONSE MARKET

9.1 Global Interactive Voice Response Market Trend Analysis
  9.1.1 Global 2017-2022 Interactive Voice Response Market Size (Volume and Value) Forecast
  9.1.2 Global 2017-2022 Interactive Voice Response Sales Price Forecast
9.2 Interactive Voice Response Regional Market Trend
  9.2.1 North America 2017-2022 Interactive Voice Response Consumption Forecast
  9.2.2 China 2017-2022 Interactive Voice Response Consumption Forecast
  9.2.3 Europe 2017-2022 Interactive Voice Response Consumption Forecast
  9.2.4 Southeast Asia 2017-2022 Interactive Voice Response Consumption Forecast
  9.2.5 Japan 2017-2022 Interactive Voice Response Consumption Forecast
  9.2.6 India 2017-2022 Interactive Voice Response Consumption Forecast
9.3 Interactive Voice Response Market Trend (Product Type)
9.4 Interactive Voice Response Market Trend (Application)

10 INTERACTIVE VOICE RESPONSE MARKETING TYPE ANALYSIS

10.1 Interactive Voice Response Regional Marketing Type Analysis
10.2 Interactive Voice Response International Trade Type Analysis
10.3 Traders or Distributors with Contact Information of Interactive Voice Response by Region
10.4 Interactive Voice Response Supply Chain Analysis

11 CONSUMERS ANALYSIS OF INTERACTIVE VOICE RESPONSE

11.1 Consumer 1 Analysis
11.2 Consumer 2 Analysis
11.3 Consumer 3 Analysis
11.4 Consumer 4 Analysis

12 CONCLUSION OF THE GLOBAL INTERACTIVE VOICE RESPONSE MARKET PROFESSIONAL SURVEY REPORT 2017

Methodology
Analyst Introduction
Data Source


The report requires updating with new data and is sent in 2-3 business days after order is placed.
LIST OF TABLES AND FIGURES

Figure Picture of Interactive Voice Response
Table Product Specifications of Interactive Voice Response
Table Classification of Interactive Voice Response
Figure Global Production Market Share of Interactive Voice Response by Type in 2016
Figure Touch-Tone Picture
Table Major Manufacturers of Touch-Tone
Figure Speech Picture
Table Major Manufacturers of Speech
Table Applications of Interactive Voice Response
Figure Global Consumption Volume Market Share of Interactive Voice Response by Application in 2016
Figure BFSI Examples
Table Major Consumers in BFSI
Figure Pharma and Healthcare Examples
Table Major Consumers in Pharma and Healthcare
Figure ITES Examples
Table Major Consumers in ITES
Figure Market Share of Interactive Voice Response by Regions
Figure North America Interactive Voice Response Market Size (Million USD) (2012-2022)
Figure China Interactive Voice Response Market Size (Million USD) (2012-2022)
Figure Europe Interactive Voice Response Market Size (Million USD) (2012-2022)
Figure Southeast Asia Interactive Voice Response Market Size (Million USD) (2012-2022)
Figure Japan Interactive Voice Response Market Size (Million USD) (2012-2022)
Figure India Interactive Voice Response Market Size (Million USD) (2012-2022)
Table Interactive Voice Response Raw Material and Suppliers
Table Manufacturing Cost Structure Analysis of Interactive Voice Response in 2016
Figure Manufacturing Process Analysis of Interactive Voice Response
Figure Industry Chain Structure of Interactive Voice Response
Table Capacity and Commercial Production Date of Global Interactive Voice Response Major Manufacturers in 2016
Table Manufacturing Plants Distribution of Global Interactive Voice Response Major Manufacturers in 2016
Table R&D Status and Technology Source of Global Interactive Voice Response Major Manufacturers in 2016
Table Raw Materials Sources Analysis of Global Interactive Voice Response Major Manufacturers in 2016
Table Global Capacity, Sales, Price, Cost, Sales Revenue (M USD) and Gross Margin of Interactive Voice Response 2012-2017
Figure Global 2012-2017E Interactive Voice Response Market Size (Volume) and Growth Rate
Figure Global 2012-2017E Interactive Voice Response Market Size (Value) and Growth Rate
Table 2012-2017E Global Interactive Voice Response Capacity and Growth Rate
Table 2016 Global Interactive Voice Response Capacity (K Units) List (Company Segment)
Table 2012-2017E Global Interactive Voice Response Sales (K Units) and Growth Rate
Table 2016 Global Interactive Voice Response Sales (K Units) List (Company Segment)
Table 2012-2017E Global Interactive Voice Response Sales Price (USD/Unit)
Table 2016 Global Interactive Voice Response Sales Price (USD/Unit) List (Company Segment)
Figure North America Capacity Overview
Table North America Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2012-2017E
Figure North America 2012-2017E Interactive Voice Response Sales Price (USD/Unit)
Figure North America 2016 Interactive Voice Response Sales Market Share
Figure China Capacity Overview
Table China Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2012-2017E
Figure China 2012-2017E Interactive Voice Response Sales Price (USD/Unit)
Figure China 2016 Interactive Voice Response Sales Market Share
Figure Europe Capacity Overview
Table Europe Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2012-2017E
Figure Europe 2012-2017E Interactive Voice Response Sales Price (USD/Unit)
Figure Europe 2016 Interactive Voice Response Sales Market Share
Figure Southeast Asia Capacity Overview
Table Southeast Asia Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2012-2017E
Figure Southeast Asia 2012-2017E Interactive Voice Response Sales Price (USD/Unit)
Figure Southeast Asia 2016 Interactive Voice Response Sales Market Share
Figure Japan Capacity Overview
Table Japan Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2012-2017E
Figure Japan 2012-2017E Interactive Voice Response Sales Price (USD/Unit)
Figure Japan 2016 Interactive Voice Response Sales Market Share
Figure India Capacity Overview
Table India Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2012-2017E
Figure India 2012-2017E Interactive Voice Response Sales Price (USD/Unit)
Figure India 2016 Interactive Voice Response Sales Market Share
Table Global 2012-2017E Interactive Voice Response Sales (K Units) by Type
Table Different Types Interactive Voice Response Product Interview Price
Table Global 2012-2017E Interactive Voice Response Sales (K Units) by Application
Table Different Application Interactive Voice Response Product Interview Price
Table inContact Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 inContact Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 inContact Inc. Interactive Voice Response Business Region Distribution
Table Nuance Communications Information List
Table Product A Overview
Table Product B Overview
Table 2016 Nuance Communications Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Nuance Communications Interactive Voice Response Business Region Distribution
Table Convergys Corporation Information List
Table Product A Overview
Table Product B Overview
Table 2015 Convergys Corporation Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Convergys Corporation Interactive Voice Response Business Region Distribution
Table Avaya Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 Avaya Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Avaya Inc. Interactive Voice Response Business Region Distribution
Table Cisco Systems, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 Cisco Systems, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Cisco Systems, Inc. Interactive Voice Response Business Region Distribution
Table AT&T Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 AT&T Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 AT&T Inc. Interactive Voice Response Business Region Distribution
Table West Corporation Information List
Table Product A Overview
Table Product B Overview
Table 2016 West Corporation Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 West Corporation Interactive Voice Response Business Region Distribution
Table Genesys Telecommunication Laboratories Information List
Table Product A Overview
Table Product B Overview
Table 2016 Genesys Telecommunication Laboratories Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Genesys Telecommunication Laboratories Interactive Voice Response Business Region Distribution
Table Verizon Communications Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 Verizon Communications Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Verizon Communications Inc. Interactive Voice Response Business Region Distribution
Table 24/7 Customer, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 24/7 Customer, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 24/7 Customer, Inc. Interactive Voice Response Business Region Distribution
Figure Global 2017-2022 Interactive Voice Response Market Size (K Units) and Growth Rate Forecast
Figure Global 2017-2022 Interactive Voice Response Market Size (Million USD) and Growth Rate Forecast
Figure Global 2017-2022 Interactive Voice Response Sales Price (USD/Unit) Forecast
Figure North America 2017-2022 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure China 2017-2022 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure Europe 2017-2022 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure Southeast Asia 2017-2022 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure Japan 2017-2022 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure India 2017-2022 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Table Global Sales Volume (K Units) of Interactive Voice Response by Type 2017-2022
Table Global Consumption Volume (K Units) of Interactive Voice Response by Application 2017-2022
Table Traders or Distributors with Contact Information of Interactive Voice Response by Region

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