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United States Interactive Voice Response Market Report 2018

February 2018 | 113 pages | ID: UFAF4D57203EN
QYResearch

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In this report, the United States Interactive Voice Response market is valued at USD XX million in 2017 and is expected to reach USD XX million by the end of 2025, growing at a CAGR of XX% between 2017 and 2025.

Geographically, this report splits the United States market into seven regions:
  • The West
  • Southwest
  • The Middle Atlantic
  • New England
  • The South
  • The Midwest
  • with sales (volume), revenue (value), market share and growth rate of Interactive Voice Response in these regions, from 2013 to 2025 (forecast).
United States Interactive Voice Response market competition by top manufacturers/players, with Interactive Voice Response sales volume, price, revenue (Million USD) and market share for each manufacturer/player; the top players including
  • inContact Inc.
  • Nuance Communications, Inc.
  • Genesys Telecommunication Laboratories, Inc.
  • AT&T Inc.
  • Avaya Inc.
  • Aspect Software Parent, Inc.
  • Verizon Communications Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • Convergys Corporation
  • West Corporation
  • IVR Lab
  • NewVoiceMedia
On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into
  • By Technology
    • Speech Based
    • Touch-Tone Based
  • By Deployment Mode
    • Cloud
    • on Premise
On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate for each application, including
  • BFSI
  • Travel and Hospitality
  • Pharma and Healthcare
  • Telecommunications
  • Government and Public Sector
  • Transportation and Logistics
If you have any special requirements, please let us know and we will offer you the report as you want.
United States Interactive Voice Response Market Report 2018

1 INTERACTIVE VOICE RESPONSE OVERVIEW

1.1 Product Overview and Scope of Interactive Voice Response
1.2 Classification of Interactive Voice Response by Product Category
  1.2.1 United States Interactive Voice Response Market Size (Sales Volume) Comparison by Type (2013-2025)
  1.2.2 United States Interactive Voice Response Market Size (Sales Volume) Market Share by Type (Product Category) in 2017
  1.2.3 Speech Based
  1.2.4 Touch-Tone Based
1.3 United States Interactive Voice Response Market by Application/End Users
  1.3.1 United States Interactive Voice Response Market Size (Consumption) and Market Share Comparison by Application (2013-2025)
  1.3.2 BFSI
  1.3.3 Travel and Hospitality
  1.3.4 Pharma and Healthcare
  1.3.5 Telecommunications
  1.3.6 Government and Public Sector
  1.3.7 Transportation and Logistics
1.4 United States Interactive Voice Response Market by Region
  1.4.1 United States Interactive Voice Response Market Size (Value) Comparison by Region (2013-2025)
  1.4.2 The West Interactive Voice Response Status and Prospect (2013-2025)
  1.4.3 Southwest Interactive Voice Response Status and Prospect (2013-2025)
  1.4.4 The Middle Atlantic Interactive Voice Response Status and Prospect (2013-2025)
  1.4.5 New England Interactive Voice Response Status and Prospect (2013-2025)
  1.4.6 The South Interactive Voice Response Status and Prospect (2013-2025)
  1.4.7 The Midwest Interactive Voice Response Status and Prospect (2013-2025)
1.5 United States Market Size (Value and Volume) of Interactive Voice Response (2013-2025)
  1.5.1 United States Interactive Voice Response Sales and Growth Rate (2013-2025)
  1.5.2 United States Interactive Voice Response Revenue and Growth Rate (2013-2025)

2 UNITED STATES INTERACTIVE VOICE RESPONSE MARKET COMPETITION BY PLAYERS/SUPPLIERS

2.1 United States Interactive Voice Response Sales and Market Share of Key Players/Suppliers (2013-2018)
2.2 United States Interactive Voice Response Revenue and Share by Players/Suppliers (2013-2018)
2.3 United States Interactive Voice Response Average Price by Players/Suppliers (2013-2018)
2.4 United States Interactive Voice Response Market Competitive Situation and Trends
  2.4.1 United States Interactive Voice Response Market Concentration Rate
  2.4.2 United States Interactive Voice Response Market Share of Top 3 and Top 5 Players/Suppliers
  2.4.3 Mergers & Acquisitions, Expansion in United States Market
2.5 United States Players/Suppliers Interactive Voice Response Manufacturing Base Distribution, Sales Area, Product Type

3 UNITED STATES INTERACTIVE VOICE RESPONSE SALES (VOLUME) AND REVENUE (VALUE) BY REGION (2013-2018)

3.1 United States Interactive Voice Response Sales and Market Share by Region (2013-2018)
3.2 United States Interactive Voice Response Revenue and Market Share by Region (2013-2018)
3.3 United States Interactive Voice Response Price by Region (2013-2018)

4 UNITED STATES INTERACTIVE VOICE RESPONSE SALES (VOLUME) AND REVENUE (VALUE) BY TYPE (PRODUCT CATEGORY) (2013-2018)

4.1 United States Interactive Voice Response Sales and Market Share by Type (Product Category) (2013-2018)
4.2 United States Interactive Voice Response Revenue and Market Share by Type (2013-2018)
4.3 United States Interactive Voice Response Price by Type (2013-2018)
4.4 United States Interactive Voice Response Sales Growth Rate by Type (2013-2018)

5 UNITED STATES INTERACTIVE VOICE RESPONSE SALES (VOLUME) BY APPLICATION (2013-2018)

5.1 United States Interactive Voice Response Sales and Market Share by Application (2013-2018)
5.2 United States Interactive Voice Response Sales Growth Rate by Application (2013-2018)
5.3 Market Drivers and Opportunities

6 UNITED STATES INTERACTIVE VOICE RESPONSE PLAYERS/SUPPLIERS PROFILES AND SALES DATA

6.1 inContact Inc.
  6.1.1 Company Basic Information, Manufacturing Base and Competitors
  6.1.2 Interactive Voice Response Product Category, Application and Specification
    6.1.2.1 Product A
    6.1.2.2 Product B
  6.1.3 inContact Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.1.4 Main Business/Business Overview
6.2 Nuance Communications, Inc.
  6.2.2 Interactive Voice Response Product Category, Application and Specification
    6.2.2.1 Product A
    6.2.2.2 Product B
  6.2.3 Nuance Communications, Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.2.4 Main Business/Business Overview
6.3 Genesys Telecommunication Laboratories, Inc.
  6.3.2 Interactive Voice Response Product Category, Application and Specification
    6.3.2.1 Product A
    6.3.2.2 Product B
  6.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.3.4 Main Business/Business Overview
6.4 AT&T Inc.
  6.4.2 Interactive Voice Response Product Category, Application and Specification
    6.4.2.1 Product A
    6.4.2.2 Product B
  6.4.3 AT&T Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.4.4 Main Business/Business Overview
6.5 Avaya Inc.
  6.5.2 Interactive Voice Response Product Category, Application and Specification
    6.5.2.1 Product A
    6.5.2.2 Product B
  6.5.3 Avaya Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.5.4 Main Business/Business Overview
6.6 Aspect Software Parent, Inc.
  6.6.2 Interactive Voice Response Product Category, Application and Specification
    6.6.2.1 Product A
    6.6.2.2 Product B
  6.6.3 Aspect Software Parent, Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.6.4 Main Business/Business Overview
6.7 Verizon Communications Inc.
  6.7.2 Interactive Voice Response Product Category, Application and Specification
    6.7.2.1 Product A
    6.7.2.2 Product B
  6.7.3 Verizon Communications Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.7.4 Main Business/Business Overview
6.8 Five9, Inc.
  6.8.2 Interactive Voice Response Product Category, Application and Specification
    6.8.2.1 Product A
    6.8.2.2 Product B
  6.8.3 Five9, Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.8.4 Main Business/Business Overview
6.9 Cisco Systems, Inc.
  6.9.2 Interactive Voice Response Product Category, Application and Specification
    6.9.2.1 Product A
    6.9.2.2 Product B
  6.9.3 Cisco Systems, Inc. Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.9.4 Main Business/Business Overview
6.10 Convergys Corporation
  6.10.2 Interactive Voice Response Product Category, Application and Specification
    6.10.2.1 Product A
    6.10.2.2 Product B
  6.10.3 Convergys Corporation Interactive Voice Response Sales, Revenue, Price and Gross Margin (2013-2018)
  6.10.4 Main Business/Business Overview
6.11 West Corporation
6.12 IVR Lab
6.13 NewVoiceMedia

7 INTERACTIVE VOICE RESPONSE MANUFACTURING COST ANALYSIS

7.1 Interactive Voice Response Key Raw Materials Analysis
  7.1.1 Key Raw Materials
  7.1.2 Price Trend of Key Raw Materials
  7.1.3 Key Suppliers of Raw Materials
  7.1.4 Market Concentration Rate of Raw Materials
7.2 Proportion of Manufacturing Cost Structure
  7.2.1 Raw Materials
  7.2.2 Labor Cost
  7.2.3 Manufacturing Expenses
7.3 Manufacturing Process Analysis of Interactive Voice Response

8 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

8.1 Interactive Voice Response Industrial Chain Analysis
8.2 Upstream Raw Materials Sourcing
8.3 Raw Materials Sources of Interactive Voice Response Major Manufacturers in 2017
8.4 Downstream Buyers

9 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

9.1 Marketing Channel
  9.1.1 Direct Marketing
  9.1.2 Indirect Marketing
  9.1.3 Marketing Channel Development Trend
9.2 Market Positioning
  9.2.1 Pricing Strategy
  9.2.2 Brand Strategy
  9.2.3 Target Client
9.3 Distributors/Traders List

10 MARKET EFFECT FACTORS ANALYSIS

10.1 Technology Progress/Risk
  10.1.1 Substitutes Threat
  10.1.2 Technology Progress in Related Industry
10.2 Consumer Needs/Customer Preference Change
10.3 Economic/Political Environmental Change

11 UNITED STATES INTERACTIVE VOICE RESPONSE MARKET SIZE (VALUE AND VOLUME) FORECAST (2018-2025)

11.1 United States Interactive Voice Response Sales Volume, Revenue Forecast (2018-2025)
11.2 United States Interactive Voice Response Sales Volume Forecast by Type (2018-2025)
11.3 United States Interactive Voice Response Sales Volume Forecast by Application (2018-2025)
11.4 United States Interactive Voice Response Sales Volume Forecast by Region (2018-2025)

12 RESEARCH FINDINGS AND CONCLUSION

13 APPENDIX

13.1 Methodology/Research Approach
  13.1.1 Research Programs/Design
  13.1.2 Market Size Estimation
  13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
  13.2.1 Secondary Sources
  13.2.2 Primary Sources
13.3 Disclaimer

The report requires updating with new data and is sent in 2-3 business days after order is placed.
LIST OF TABLES AND FIGURES

Figure Product Picture of Interactive Voice Response
Figure United States Interactive Voice Response Market Size (K Units) by Type (2013-2025)
Figure United States Interactive Voice Response Sales Volume Market Share by Type (Product Category) in 2017
Figure Speech Based Product Picture
Figure Touch-Tone Based Product Picture
Figure United States Interactive Voice Response Market Size (K Units) by Application (2013-2025)
Figure United States Sales Market Share of Interactive Voice Response by Application in 2017
Figure BFSI Examples
Table Key Downstream Customer in BFSI
Figure Travel and Hospitality Examples
Table Key Downstream Customer in Travel and Hospitality
Figure Pharma and Healthcare Examples
Table Key Downstream Customer in Pharma and Healthcare
Figure Telecommunications Examples
Table Key Downstream Customer in Telecommunications
Figure Government and Public Sector Examples
Table Key Downstream Customer in Government and Public Sector
Figure Transportation and Logistics Examples
Table Key Downstream Customer in Transportation and Logistics
Figure United States Interactive Voice Response Market Size (Million USD) by Region (2013-2025)
Figure The West Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure Southwest Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure The Middle Atlantic Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure New England Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure The South of US Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure The Midwest Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure United States Interactive Voice Response Sales (K Units) and Growth Rate (2013-2025)
Figure United States Interactive Voice Response Revenue (Million USD) and Growth Rate (2013-2025)
Figure United States Interactive Voice Response Market Major Players Product Sales Volume (K Units) (2013-2018)
Table United States Interactive Voice Response Sales (K Units) of Key Players/Suppliers (2013-2018)
Table United States Interactive Voice Response Sales Share by Players/Suppliers (2013-2018)
Figure 2017 United States Interactive Voice Response Sales Share by Players/Suppliers
Figure 2017 United States Interactive Voice Response Sales Share by Players/Suppliers
Figure United States Interactive Voice Response Market Major Players Product Revenue (Million USD) (2013-2018)
Table United States Interactive Voice Response Revenue (Million USD) by Players/Suppliers (2013-2018)
Table United States Interactive Voice Response Revenue Share by Players/Suppliers (2013-2018)
Figure 2017 United States Interactive Voice Response Revenue Share by Players/Suppliers
Figure 2017 United States Interactive Voice Response Revenue Share by Players/Suppliers
Table United States Market Interactive Voice Response Average Price (USD/Unit) of Key Players/Suppliers (2013-2018)
Figure United States Market Interactive Voice Response Average Price (USD/Unit) of Key Players/Suppliers in 2017
Figure United States Interactive Voice Response Market Share of Top 3 Players/Suppliers
Figure United States Interactive Voice Response Market Share of Top 5 Players/Suppliers
Table United States Players/Suppliers Interactive Voice Response Manufacturing Base Distribution and Sales Area
Table United States Players/Suppliers Interactive Voice Response Product Category
Table United States Interactive Voice Response Sales (K Units) by Region (2013-2018)
Table United States Interactive Voice Response Sales Share by Region (2013-2018)
Figure United States Interactive Voice Response Sales Share by Region (2013-2018)
Figure United States Interactive Voice Response Sales Market Share by Region in 2017
Table United States Interactive Voice Response Revenue (Million USD) and Market Share by Region (2013-2018)
Table United States Interactive Voice Response Revenue Share by Region (2013-2018)
Figure United States Interactive Voice Response Revenue Market Share by Region (2013-2018)
Figure United States Interactive Voice Response Revenue Market Share by Region in 2017
Table United States Interactive Voice Response Price (USD/Unit) by Region (2013-2018)
Table United States Interactive Voice Response Sales (K Units) by Type (2013-2018)
Table United States Interactive Voice Response Sales Share by Type (2013-2018)
Figure United States Interactive Voice Response Sales Share by Type (2013-2018)
Figure United States Interactive Voice Response Sales Market Share by Type in 2017
Table United States Interactive Voice Response Revenue (Million USD) and Market Share by Type (2013-2018)
Table United States Interactive Voice Response Revenue Share by Type (2013-2018)
Figure Revenue Market Share of Interactive Voice Response by Type (2013-2018)
Figure Revenue Market Share of Interactive Voice Response by Type in 2017
Table United States Interactive Voice Response Price (USD/Unit) by Types (2013-2018)
Figure United States Interactive Voice Response Sales Growth Rate by Type (2013-2018)
Table United States Interactive Voice Response Sales (K Units) by Application (2013-2018)
Table United States Interactive Voice Response Sales Market Share by Application (2013-2018)
Figure United States Interactive Voice Response Sales Market Share by Application (2013-2018)
Figure United States Interactive Voice Response Sales Market Share by Application in 2017
Table United States Interactive Voice Response Sales Growth Rate by Application (2013-2018)
Figure United States Interactive Voice Response Sales Growth Rate by Application (2013-2018)
Table inContact Inc. Basic Information List
Table inContact Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure inContact Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure inContact Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure inContact Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Nuance Communications, Inc. Basic Information List
Table Nuance Communications, Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Nuance Communications, Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Nuance Communications, Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Nuance Communications, Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Genesys Telecommunication Laboratories, Inc. Basic Information List
Table Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table AT&T Inc. Basic Information List
Table AT&T Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure AT&T Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure AT&T Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure AT&T Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Avaya Inc. Basic Information List
Table Avaya Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Avaya Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Avaya Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Avaya Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Aspect Software Parent, Inc. Basic Information List
Table Aspect Software Parent, Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Aspect Software Parent, Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Aspect Software Parent, Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Aspect Software Parent, Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Verizon Communications Inc. Basic Information List
Table Verizon Communications Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Verizon Communications Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Verizon Communications Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Verizon Communications Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Five9, Inc. Basic Information List
Table Five9, Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Five9, Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Five9, Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Five9, Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Cisco Systems, Inc. Basic Information List
Table Cisco Systems, Inc. Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Cisco Systems, Inc. Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Cisco Systems, Inc. Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Cisco Systems, Inc. Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table Convergys Corporation Basic Information List
Table Convergys Corporation Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018)
Figure Convergys Corporation Interactive Voice Response Sales Growth Rate (2013-2018)
Figure Convergys Corporation Interactive Voice Response Sales Market Share in United States (2013-2018)
Figure Convergys Corporation Interactive Voice Response Revenue Market Share in United States (2013-2018)
Table West Corporation Basic Information List
Table IVR Lab Basic Information List
Table NewVoiceMedia Basic Information List
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Interactive Voice Response
Figure Manufacturing Process Analysis of Interactive Voice Response
Figure Interactive Voice Response Industrial Chain Analysis
Table Raw Materials Sources of Interactive Voice Response Major Players/Suppliers in 2017
Table Major Buyers of Interactive Voice Response
Table Distributors/Traders List
Figure United States Interactive Voice Response Sales Volume (K Units) and Growth Rate Forecast (2018-2025)
Figure United States Interactive Voice Response Revenue (Million USD) and Growth Rate Forecast (2018-2025)
Figure United States Interactive Voice Response Price (USD/Unit) Trend Forecast (2018-2025)
Table United States Interactive Voice Response Sales Volume (K Units) Forecast by Type (2018-2025)
Figure United States Interactive Voice Response Sales Volume (K Units) Forecast by Type (2018-2025)
Figure United States Interactive Voice Response Sales Volume (K Units) Forecast by Type in 2025
Table United States Interactive Voice Response Sales Volume (K Units) Forecast by Application (2018-2025)
Figure United States Interactive Voice Response Sales Volume (K Units) Forecast by Application (2018-2025)
Figure United States Interactive Voice Response Sales Volume (K Units) Forecast by Application in 2025
Table United States Interactive Voice Response Sales Volume (K Units) Forecast by Region (2018-2025)
Table United States Interactive Voice Response Sales Volume Share Forecast by Region (2018-2025)
Figure United States Interactive Voice Response Sales Volume Share Forecast by Region (2018-2025)
Figure United States Interactive Voice Response Sales Volume Share Forecast by Region in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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