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United States Contact Center Market Report 2017

July 2017 | 115 pages | ID: UA3E4E032F2EN
QYResearch

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In this report, the United States Contact Center market is valued at USD XX million in 2016 and is expected to reach USD XX million by the end of 2022, growing at a CAGR of XX% between 2016 and 2022.

Geographically, this report splits the United States market into seven regions:
  • The West
  • Southwest
  • The Middle Atlantic
  • New England
  • The South
  • The Midwest
  • with sales (volume), revenue (value), market share and growth rate of Contact Center in these regions, from 2012 to 2022 (forecast).
United States Contact Center market competition by top manufacturers/players, with Contact Center sales volume, price, revenue (Million USD) and market share for each manufacturer/player; the top players including
  • Alcatel-Lucent
  • Avaya
  • Cisco Systems
  • Huawei Technologies
  • 3CLogic
  • 8x8
  • Aastra
  • Altitude Software
  • Aspect Software
  • Connect First
  • Convergys
  • CRMXchange
  • Enghouse Interactive
  • Five9
  • Fujitsu
  • Genesys
  • HP
  • Incontact
  • Interactive Intelligence
  • Mitel Networks
  • NEC
  • Noble Systems
  • Oracle
  • Presence Technology
  • SAP
  • ShoreTel
On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into
  • IVR
  • IP PBX
  • Voice Mail Software
On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate of Contact Center for each application, including
  • Government Unit
  • Military
  • Business
  • Other
If you have any special requirements, please let us know and we will offer you the report as you want.
United States Contact Center Market Report 2017

1 CONTACT CENTER OVERVIEW

1.1 Product Overview and Scope of Contact Center
1.2 Classification of Contact Center by Product Category
  1.2.1 United States Contact Center Market Size (Sales Volume) Comparison by Type (2012-2022)
  1.2.2 United States Contact Center Market Size (Sales Volume) Market Share by Type (Product Category) in 2016
  1.2.3 IVR
  1.2.4 IP PBX
  1.2.5 Voice Mail Software
1.3 United States Contact Center Market by Application/End Users
  1.3.1 United States Contact Center Market Size (Consumption) and Market Share Comparison by Application (2012-2022)
  1.3.2 Government Unit
  1.3.3 Military
  1.3.4 Business
  1.3.5 Other
1.4 United States Contact Center Market by Region
  1.4.1 United States Contact Center Market Size (Value) Comparison by Region (2012-2022)
  1.4.2 The West Contact Center Status and Prospect (2012-2022)
  1.4.3 Southwest Contact Center Status and Prospect (2012-2022)
  1.4.4 The Middle Atlantic Contact Center Status and Prospect (2012-2022)
  1.4.5 New England Contact Center Status and Prospect (2012-2022)
  1.4.6 The South Contact Center Status and Prospect (2012-2022)
  1.4.7 The Midwest Contact Center Status and Prospect (2012-2022)
1.5 United States Market Size (Value and Volume) of Contact Center (2012-2022)
  1.5.1 United States Contact Center Sales and Growth Rate (2012-2022)
  1.5.2 United States Contact Center Revenue and Growth Rate (2012-2022)

2 UNITED STATES CONTACT CENTER MARKET COMPETITION BY PLAYERS/SUPPLIERS

2.1 United States Contact Center Sales and Market Share of Key Players/Suppliers (2012-2017)
2.2 United States Contact Center Revenue and Share by Players/Suppliers (2012-2017)
2.3 United States Contact Center Average Price by Players/Suppliers (2012-2017)
2.4 United States Contact Center Market Competitive Situation and Trends
  2.4.1 United States Contact Center Market Concentration Rate
  2.4.2 United States Contact Center Market Share of Top 3 and Top 5 Players/Suppliers
  2.4.3 Mergers & Acquisitions, Expansion in United States Market
2.5 United States Players/Suppliers Contact Center Manufacturing Base Distribution, Sales Area, Product Type

3 UNITED STATES CONTACT CENTER SALES (VOLUME) AND REVENUE (VALUE) BY REGION (2012-2017)

3.1 United States Contact Center Sales and Market Share by Region (2012-2017)
3.2 United States Contact Center Revenue and Market Share by Region (2012-2017)
3.3 United States Contact Center Price by Region (2012-2017)

4 UNITED STATES CONTACT CENTER SALES (VOLUME) AND REVENUE (VALUE) BY TYPE (PRODUCT CATEGORY) (2012-2017)

4.1 United States Contact Center Sales and Market Share by Type (Product Category) (2012-2017)
4.2 United States Contact Center Revenue and Market Share by Type (2012-2017)
4.3 United States Contact Center Price by Type (2012-2017)
4.4 United States Contact Center Sales Growth Rate by Type (2012-2017)

5 UNITED STATES CONTACT CENTER SALES (VOLUME) BY APPLICATION (2012-2017)

5.1 United States Contact Center Sales and Market Share by Application (2012-2017)
5.2 United States Contact Center Sales Growth Rate by Application (2012-2017)
5.3 Market Drivers and Opportunities

6 UNITED STATES CONTACT CENTER PLAYERS/SUPPLIERS PROFILES AND SALES DATA

6.1 Alcatel-Lucent
  6.1.1 Company Basic Information, Manufacturing Base and Competitors
  6.1.2 Contact Center Product Category, Application and Specification
    6.1.2.1 Product A
    6.1.2.2 Product B
  6.1.3 Alcatel-Lucent Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.1.4 Main Business/Business Overview
6.2 Avaya
  6.2.2 Contact Center Product Category, Application and Specification
    6.2.2.1 Product A
    6.2.2.2 Product B
  6.2.3 Avaya Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.2.4 Main Business/Business Overview
6.3 Cisco Systems
  6.3.2 Contact Center Product Category, Application and Specification
    6.3.2.1 Product A
    6.3.2.2 Product B
  6.3.3 Cisco Systems Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.3.4 Main Business/Business Overview
6.4 Huawei Technologies
  6.4.2 Contact Center Product Category, Application and Specification
    6.4.2.1 Product A
    6.4.2.2 Product B
  6.4.3 Huawei Technologies Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.4.4 Main Business/Business Overview
6.5 3CLogic
  6.5.2 Contact Center Product Category, Application and Specification
    6.5.2.1 Product A
    6.5.2.2 Product B
  6.5.3 3CLogic Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.5.4 Main Business/Business Overview
6.6 8x8
  6.6.2 Contact Center Product Category, Application and Specification
    6.6.2.1 Product A
    6.6.2.2 Product B
  6.6.3 8x8 Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.6.4 Main Business/Business Overview
6.7 Aastra
  6.7.2 Contact Center Product Category, Application and Specification
    6.7.2.1 Product A
    6.7.2.2 Product B
  6.7.3 Aastra Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.7.4 Main Business/Business Overview
6.8 Altitude Software
  6.8.2 Contact Center Product Category, Application and Specification
    6.8.2.1 Product A
    6.8.2.2 Product B
  6.8.3 Altitude Software Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.8.4 Main Business/Business Overview
6.9 Aspect Software
  6.9.2 Contact Center Product Category, Application and Specification
    6.9.2.1 Product A
    6.9.2.2 Product B
  6.9.3 Aspect Software Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.9.4 Main Business/Business Overview
6.10 Connect First
  6.10.2 Contact Center Product Category, Application and Specification
    6.10.2.1 Product A
    6.10.2.2 Product B
  6.10.3 Connect First Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
  6.10.4 Main Business/Business Overview
6.11 Convergys
6.12 CRMXchange
6.13 Enghouse Interactive
6.14 Five9
6.15 Fujitsu
6.16 Genesys
6.17 HP
6.18 Incontact
6.19 Interactive Intelligence
6.20 Mitel Networks
6.21 NEC
6.22 Noble Systems
6.23 Oracle
6.24 Presence Technology
6.25 SAP
6.26 ShoreTel

7 CONTACT CENTER MANUFACTURING COST ANALYSIS

7.1 Contact Center Key Raw Materials Analysis
  7.1.1 Key Raw Materials
  7.1.2 Price Trend of Key Raw Materials
  7.1.3 Key Suppliers of Raw Materials
  7.1.4 Market Concentration Rate of Raw Materials
7.2 Proportion of Manufacturing Cost Structure
  7.2.1 Raw Materials
  7.2.2 Labor Cost
  7.2.3 Manufacturing Expenses
7.3 Manufacturing Process Analysis of Contact Center

8 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

8.1 Contact Center Industrial Chain Analysis
8.2 Upstream Raw Materials Sourcing
8.3 Raw Materials Sources of Contact Center Major Manufacturers in 2016
8.4 Downstream Buyers

9 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

9.1 Marketing Channel
  9.1.1 Direct Marketing
  9.1.2 Indirect Marketing
  9.1.3 Marketing Channel Development Trend
9.2 Market Positioning
  9.2.1 Pricing Strategy
  9.2.2 Brand Strategy
  9.2.3 Target Client
9.3 Distributors/Traders List

10 MARKET EFFECT FACTORS ANALYSIS

10.1 Technology Progress/Risk
  10.1.1 Substitutes Threat
  10.1.2 Technology Progress in Related Industry
10.2 Consumer Needs/Customer Preference Change
10.3 Economic/Political Environmental Change

11 UNITED STATES CONTACT CENTER MARKET SIZE (VALUE AND VOLUME) FORECAST (2017-2022)

11.1 United States Contact Center Sales Volume, Revenue Forecast (2017-2022)
11.2 United States Contact Center Sales Volume Forecast by Type (2017-2022)
11.3 United States Contact Center Sales Volume Forecast by Application (2017-2022)
11.4 United States Contact Center Sales Volume Forecast by Region (2017-2022)

12 RESEARCH FINDINGS AND CONCLUSION

13 APPENDIX

13.1 Methodology/Research Approach
  13.1.1 Research Programs/Design
  13.1.2 Market Size Estimation
  13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
  13.2.1 Secondary Sources
  13.2.2 Primary Sources
13.3 Disclaimer

The report requires updating with new data and is sent in 2-3 business days after order is placed.
LIST OF TABLES AND FIGURES

Figure Product Picture of Contact Center
Figure United States Contact Center Market Size (K Units) by Type (2012-2022)
Figure United States Contact Center Sales Volume Market Share by Type (Product Category) in 2016
Figure IVR Product Picture
Figure IP PBX Product Picture
Figure Voice Mail Software Product Picture
Figure United States Contact Center Market Size (K Units) by Application (2012-2022)
Figure United States Sales Market Share of Contact Center by Application in 2016
Figure Government Unit Examples
Table Key Downstream Customer in Government Unit
Figure Military Examples
Table Key Downstream Customer in Military
Figure Business Examples
Table Key Downstream Customer in Business
Figure Other Examples
Table Key Downstream Customer in Other
Figure United States Contact Center Market Size (Million USD) by Region (2012-2022)
Figure The West Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Southwest Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure The Middle Atlantic Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure New England Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure The South of US Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure The Midwest Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure United States Contact Center Sales (K Units) and Growth Rate (2012-2022)
Figure United States Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure United States Contact Center Market Major Players Product Sales Volume (K Units) (2012-2017)
Table United States Contact Center Sales (K Units) of Key Players/Suppliers (2012-2017)
Table United States Contact Center Sales Share by Players/Suppliers (2012-2017)
Figure 2016 United States Contact Center Sales Share by Players/Suppliers
Figure 2017 United States Contact Center Sales Share by Players/Suppliers
Figure United States Contact Center Market Major Players Product Revenue (Million USD) (2012-2017)
Table United States Contact Center Revenue (Million USD) by Players/Suppliers (2012-2017)
Table United States Contact Center Revenue Share by Players/Suppliers (2012-2017)
Figure 2016 United States Contact Center Revenue Share by Players/Suppliers
Figure 2017 United States Contact Center Revenue Share by Players/Suppliers
Table United States Market Contact Center Average Price (USD/Unit) of Key Players/Suppliers (2012-2017)
Figure United States Market Contact Center Average Price (USD/Unit) of Key Players/Suppliers in 2016
Figure United States Contact Center Market Share of Top 3 Players/Suppliers
Figure United States Contact Center Market Share of Top 5 Players/Suppliers
Table United States Players/Suppliers Contact Center Manufacturing Base Distribution and Sales Area
Table United States Players/Suppliers Contact Center Product Category
Table United States Contact Center Sales (K Units) by Region (2012-2017)
Table United States Contact Center Sales Share by Region (2012-2017)
Figure United States Contact Center Sales Share by Region (2012-2017)
Figure United States Contact Center Sales Market Share by Region in 2016
Table United States Contact Center Revenue (Million USD) and Market Share by Region (2012-2017)
Table United States Contact Center Revenue Share by Region (2012-2017)
Figure United States Contact Center Revenue Market Share by Region (2012-2017)
Figure United States Contact Center Revenue Market Share by Region in 2016
Table United States Contact Center Price (USD/Unit) by Region (2012-2017)
Table United States Contact Center Sales (K Units) by Type (2012-2017)
Table United States Contact Center Sales Share by Type (2012-2017)
Figure United States Contact Center Sales Share by Type (2012-2017)
Figure United States Contact Center Sales Market Share by Type in 2016
Table United States Contact Center Revenue (Million USD) and Market Share by Type (2012-2017)
Table United States Contact Center Revenue Share by Type (2012-2017)
Figure Revenue Market Share of Contact Center by Type (2012-2017)
Figure Revenue Market Share of Contact Center by Type in 2016
Table United States Contact Center Price (USD/Unit) by Types (2012-2017)
Figure United States Contact Center Sales Growth Rate by Type (2012-2017)
Table United States Contact Center Sales (K Units) by Application (2012-2017)
Table United States Contact Center Sales Market Share by Application (2012-2017)
Figure United States Contact Center Sales Market Share by Application (2012-2017)
Figure United States Contact Center Sales Market Share by Application in 2016
Table United States Contact Center Sales Growth Rate by Application (2012-2017)
Figure United States Contact Center Sales Growth Rate by Application (2012-2017)
Table Alcatel-Lucent Basic Information List
Table Alcatel-Lucent Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Alcatel-Lucent Contact Center Sales Growth Rate (2012-2017)
Figure Alcatel-Lucent Contact Center Sales Market Share in United States (2012-2017)
Figure Alcatel-Lucent Contact Center Revenue Market Share in United States (2012-2017)
Table Avaya Basic Information List
Table Avaya Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Avaya Contact Center Sales Growth Rate (2012-2017)
Figure Avaya Contact Center Sales Market Share in United States (2012-2017)
Figure Avaya Contact Center Revenue Market Share in United States (2012-2017)
Table Cisco Systems Basic Information List
Table Cisco Systems Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Cisco Systems Contact Center Sales Growth Rate (2012-2017)
Figure Cisco Systems Contact Center Sales Market Share in United States (2012-2017)
Figure Cisco Systems Contact Center Revenue Market Share in United States (2012-2017)
Table Huawei Technologies Basic Information List
Table Huawei Technologies Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Huawei Technologies Contact Center Sales Growth Rate (2012-2017)
Figure Huawei Technologies Contact Center Sales Market Share in United States (2012-2017)
Figure Huawei Technologies Contact Center Revenue Market Share in United States (2012-2017)
Table 3CLogic Basic Information List
Table 3CLogic Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure 3CLogic Contact Center Sales Growth Rate (2012-2017)
Figure 3CLogic Contact Center Sales Market Share in United States (2012-2017)
Figure 3CLogic Contact Center Revenue Market Share in United States (2012-2017)
Table 8x8 Basic Information List
Table 8x8 Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure 8x8 Contact Center Sales Growth Rate (2012-2017)
Figure 8x8 Contact Center Sales Market Share in United States (2012-2017)
Figure 8x8 Contact Center Revenue Market Share in United States (2012-2017)
Table Aastra Basic Information List
Table Aastra Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Aastra Contact Center Sales Growth Rate (2012-2017)
Figure Aastra Contact Center Sales Market Share in United States (2012-2017)
Figure Aastra Contact Center Revenue Market Share in United States (2012-2017)
Table Altitude Software Basic Information List
Table Altitude Software Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Altitude Software Contact Center Sales Growth Rate (2012-2017)
Figure Altitude Software Contact Center Sales Market Share in United States (2012-2017)
Figure Altitude Software Contact Center Revenue Market Share in United States (2012-2017)
Table Aspect Software Basic Information List
Table Aspect Software Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Aspect Software Contact Center Sales Growth Rate (2012-2017)
Figure Aspect Software Contact Center Sales Market Share in United States (2012-2017)
Figure Aspect Software Contact Center Revenue Market Share in United States (2012-2017)
Table Connect First Basic Information List
Table Connect First Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
Figure Connect First Contact Center Sales Growth Rate (2012-2017)
Figure Connect First Contact Center Sales Market Share in United States (2012-2017)
Figure Connect First Contact Center Revenue Market Share in United States (2012-2017)
Table Convergys Basic Information List
Table CRMXchange Basic Information List
Table Enghouse Interactive Basic Information List
Table Five9 Basic Information List
Table Fujitsu Basic Information List
Table Genesys Basic Information List
Table HP Basic Information List
Table Incontact Basic Information List
Table Interactive Intelligence Basic Information List
Table Mitel Networks Basic Information List
Table NEC Basic Information List
Table Noble Systems Basic Information List
Table Oracle Basic Information List
Table Presence Technology Basic Information List
Table SAP Basic Information List
Table ShoreTel Basic Information List
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Contact Center
Figure Manufacturing Process Analysis of Contact Center
Figure Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Contact Center Major Players/Suppliers in 2016
Table Major Buyers of Contact Center
Table Distributors/Traders List
Figure United States Contact Center Sales Volume (K Units) and Growth Rate Forecast (2017-2022)
Figure United States Contact Center Revenue (Million USD) and Growth Rate Forecast (2017-2022)
Figure United States Contact Center Price (USD/Unit) Trend Forecast (2017-2022)
Table United States Contact Center Sales Volume (K Units) Forecast by Type (2017-2022)
Figure United States Contact Center Sales Volume (K Units) Forecast by Type (2017-2022)
Figure United States Contact Center Sales Volume (K Units) Forecast by Type in 2022
Table United States Contact Center Sales Volume (K Units) Forecast by Application (2017-2022)
Figure United States Contact Center Sales Volume (K Units) Forecast by Application (2017-2022)
Figure United States Contact Center Sales Volume (K Units) Forecast by Application in 2022
Table United States Contact Center Sales Volume (K Units) Forecast by Region (2017-2022)
Table United States Contact Center Sales Volume Share Forecast by Region (2017-2022)
Figure United States Contact Center Sales Volume Share Forecast by Region (2017-2022)
Figure United States Contact Center Sales Volume Share Forecast by Region in 2022
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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