Multi-channel Analytics Market - Forecasts from 2018 to 2023
The multi-channel analytics market is projected to grow at a CAGR of 21.31% to reach US$10.676 billion in 2023 from US$3.350 billion in 2017. Multi-channel Analytics refers to the process of linking multiple sets of data from different sources and analyze them for successful decision making. Due to the increasing awareness about the customer relationship, many organizations are showing interest towards Multi-channel analytics solutions. The market for these solutions is mainly driven by the need to understand the customer behavior. The growing information technology sector in the Asia Pacific region and the increasing awareness of the companies about the importance of customer relationship management is driving the Multi-channel analytics market in this region and is projected to witness the fastest growth during the forecast period.
This research study examines the current market trends related to the demand, supply, and sales, in addition to the recent developments. Major drivers, restraints, and opportunities have been covered to provide an exhaustive picture of the market. The analysis presents in-depth information regarding the development, trends, and industry policies and regulations implemented in each of the geographical regions. Further, the overall regulatory framework of the market has been exhaustively covered to offer stakeholders a better understanding of the key factors affecting the overall market environment.
Identification of key industry players in the industry and their revenue contribution to the overall business or relevant segment aligned to the study have been covered as a part of competitive intelligence done through extensive secondary research. Various studies and data published by industry associations, analyst reports, investor presentations, press releases and journals among others have been taken into consideration while conducting the secondary research. Both bottom-up and top down approaches have been utilized to determine the market size of the overall market and key segments. The values obtained are correlated with the primary inputs of the key stakeholders in the multi-channel analytics value chain. The last step involves complete market engineering which includes analyzing the data from different sources and existing proprietary datasets while using various data triangulation methods for market breakdown and forecasting.
Market intelligence is presented in the form of analysis, charts, and graphics to help the clients in gaining faster and efficient understanding of the multi-channel analytics market.
Major industry players profiled as part of the report are Oracle, IBM, HP Development Company L.P, and Teradata Corporation among others.
Segmentation
The multi-channel analytics market has been analyzed through the following segments:
This research study examines the current market trends related to the demand, supply, and sales, in addition to the recent developments. Major drivers, restraints, and opportunities have been covered to provide an exhaustive picture of the market. The analysis presents in-depth information regarding the development, trends, and industry policies and regulations implemented in each of the geographical regions. Further, the overall regulatory framework of the market has been exhaustively covered to offer stakeholders a better understanding of the key factors affecting the overall market environment.
Identification of key industry players in the industry and their revenue contribution to the overall business or relevant segment aligned to the study have been covered as a part of competitive intelligence done through extensive secondary research. Various studies and data published by industry associations, analyst reports, investor presentations, press releases and journals among others have been taken into consideration while conducting the secondary research. Both bottom-up and top down approaches have been utilized to determine the market size of the overall market and key segments. The values obtained are correlated with the primary inputs of the key stakeholders in the multi-channel analytics value chain. The last step involves complete market engineering which includes analyzing the data from different sources and existing proprietary datasets while using various data triangulation methods for market breakdown and forecasting.
Market intelligence is presented in the form of analysis, charts, and graphics to help the clients in gaining faster and efficient understanding of the multi-channel analytics market.
Major industry players profiled as part of the report are Oracle, IBM, HP Development Company L.P, and Teradata Corporation among others.
Segmentation
The multi-channel analytics market has been analyzed through the following segments:
- By Type
- Speech Analytics
- Text Analytics
- Data Analytics
- Customer Feedback
- By Deployment
- On-Premise
- Cloud
- By Organization Size
- Small and Medium Organization
- Large Organization
- By Industry Vertical
- BFSI
- Healthcare
- Retail
- Media & Entertainment
- Communication & Technology
- Others
- By Geography
- North America
- USA
- Canada
- Mexico
- Others
- South America
- Brazil
- Argentina
- Others
- Europe
- Germany
- France
- United Kingdom
- Spain
- Others
- Middle East and Africa
- Saudi Arabia
- Israel
- Others
- Asia Pacific
- China
- Japan
- South Korea
- India
- Others
1. INTRODUCTION
1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Currency
1.5. Assumptions
1.6. Base, and Forecast Years Timeline
2. RESEARCH METHODOLOGY
2.1. Research Design
2.2. Secondary Sources
3. EXECUTIVE SUMMARY
4. MARKET DYNAMICS
4.1. Market Segmentation
4.2. Market Drivers
4.3. Market Restraints
4.4. Market Opportunities
4.5. Porter’s Five Force Analysis
4.5.1. Bargaining Power of Suppliers
4.5.2. Bargaining Power of Buyers
4.5.3. Threat of New Entrants
4.5.4. Threat of Substitutes
4.5.5. Competitive Rivalry in the Industry
4.6. Life Cycle Analysis - Regional Snapshot
4.7. Market Attractiveness
5. MULTI-CHANNEL ANALYTICS MARKET BY TYPE
5.1. Speech Analytics
5.2. Text Analytics
5.3. Data Analytics
5.4. Customer Feedback
6. MULTI-CHANNEL ANALYTICS MARKET BY DEPLOYMENT
6.1. On-Premise
6.2. Cloud
7. MULTI-CHANNEL ANALYTICS MARKET BY ORGANIZATION SIZE
7.1. Small and Medium Organization
7.2. Large Organization
8. MULTI-CHANNEL ANALYTICS MARKET BY INDUSTRY VERTICAL
8.1. BFSI
8.2. Healthcare
8.3. Retail
8.4. Media & Entertainment
8.5. Communication & Technology
8.6. Others
9. MULTI-CHANNEL ANALYTICS MARKET BY GEOGRAPHY
9.1. North America
9.1.1. USA
9.1.2. Canada
9.1.3. Mexico
9.1.4. Others
9.2. South America
9.2.1. Brazil
9.2.2. Argentia
9.2.3. Others
9.3. Europe
9.3.1. Germany
9.3.2. France
9.3.3. United Kingdom
9.3.4. Spain
9.3.5. Others
9.4. Middle East and Africa
9.4.1. Saudi Arabia
9.4.2. Israel
9.4.3. Others
9.5. Asia Pacific
9.5.1. China
9.5.2. Japan
9.5.3. South Korea
9.5.4. India
9.5.5. Others
10. COMPETITIVE INTELLIGENCE
10.1. Market Share of Key Players
10.2. Recent Investment and Deals
10.3. Strategies of Key Players
11. COMPANY PROFILES
11.1. Google LLC
11.1.1. Company Overview
11.1.2. Financials
11.1.3. Products and Services
11.1.4. Recent Developments
11.2. Ebiquity PLC
11.2.1. Company Overview
11.2.2. Financials
11.2.3. Products and Services
11.2.4. Recent Developments
11.3. Encima Group
11.3.1. Company Overview
11.3.2. Financials
11.3.3. Products and Services
11.3.4. Recent Developments
11.4. SAP SE
11.4.1. Company Overview
11.4.2. Financials
11.4.3. Products and Services
11.4.4. Recent Developments
11.5. Oracle
11.5.1. Company Overview
11.5.2. Financials
11.5.3. Products and Services
11.5.4. Recent Developments
11.6. IBM
11.6.1. Company Overview
11.6.2. Financials
11.6.3. Products and Services
11.6.4. Recent Developments
11.7. HP Development Company L.P
11.7.1. Company Overview
11.7.2. Financials
11.7.3. Products and Services
11.7.4. Recent Developments
11.8. NICE Systems Ltd
11.8.1. Company Overview
11.8.2. Financials
11.8.3. Products and Services
11.8.4. Recent Developments
11.9. Teradata Corporation
11.9.1. Company Overview
11.9.2. Financials
11.9.3. Products and Services
11.9.4. Recent Developments
11.10. Adobe Systems Incorporated
11.10.1. Company Overview
11.10.2. Financials
11.10.3. Products and Services
11.10.4. Recent Developments
LIST OF FIGURES
LIST OF TABLES
1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Currency
1.5. Assumptions
1.6. Base, and Forecast Years Timeline
2. RESEARCH METHODOLOGY
2.1. Research Design
2.2. Secondary Sources
3. EXECUTIVE SUMMARY
4. MARKET DYNAMICS
4.1. Market Segmentation
4.2. Market Drivers
4.3. Market Restraints
4.4. Market Opportunities
4.5. Porter’s Five Force Analysis
4.5.1. Bargaining Power of Suppliers
4.5.2. Bargaining Power of Buyers
4.5.3. Threat of New Entrants
4.5.4. Threat of Substitutes
4.5.5. Competitive Rivalry in the Industry
4.6. Life Cycle Analysis - Regional Snapshot
4.7. Market Attractiveness
5. MULTI-CHANNEL ANALYTICS MARKET BY TYPE
5.1. Speech Analytics
5.2. Text Analytics
5.3. Data Analytics
5.4. Customer Feedback
6. MULTI-CHANNEL ANALYTICS MARKET BY DEPLOYMENT
6.1. On-Premise
6.2. Cloud
7. MULTI-CHANNEL ANALYTICS MARKET BY ORGANIZATION SIZE
7.1. Small and Medium Organization
7.2. Large Organization
8. MULTI-CHANNEL ANALYTICS MARKET BY INDUSTRY VERTICAL
8.1. BFSI
8.2. Healthcare
8.3. Retail
8.4. Media & Entertainment
8.5. Communication & Technology
8.6. Others
9. MULTI-CHANNEL ANALYTICS MARKET BY GEOGRAPHY
9.1. North America
9.1.1. USA
9.1.2. Canada
9.1.3. Mexico
9.1.4. Others
9.2. South America
9.2.1. Brazil
9.2.2. Argentia
9.2.3. Others
9.3. Europe
9.3.1. Germany
9.3.2. France
9.3.3. United Kingdom
9.3.4. Spain
9.3.5. Others
9.4. Middle East and Africa
9.4.1. Saudi Arabia
9.4.2. Israel
9.4.3. Others
9.5. Asia Pacific
9.5.1. China
9.5.2. Japan
9.5.3. South Korea
9.5.4. India
9.5.5. Others
10. COMPETITIVE INTELLIGENCE
10.1. Market Share of Key Players
10.2. Recent Investment and Deals
10.3. Strategies of Key Players
11. COMPANY PROFILES
11.1. Google LLC
11.1.1. Company Overview
11.1.2. Financials
11.1.3. Products and Services
11.1.4. Recent Developments
11.2. Ebiquity PLC
11.2.1. Company Overview
11.2.2. Financials
11.2.3. Products and Services
11.2.4. Recent Developments
11.3. Encima Group
11.3.1. Company Overview
11.3.2. Financials
11.3.3. Products and Services
11.3.4. Recent Developments
11.4. SAP SE
11.4.1. Company Overview
11.4.2. Financials
11.4.3. Products and Services
11.4.4. Recent Developments
11.5. Oracle
11.5.1. Company Overview
11.5.2. Financials
11.5.3. Products and Services
11.5.4. Recent Developments
11.6. IBM
11.6.1. Company Overview
11.6.2. Financials
11.6.3. Products and Services
11.6.4. Recent Developments
11.7. HP Development Company L.P
11.7.1. Company Overview
11.7.2. Financials
11.7.3. Products and Services
11.7.4. Recent Developments
11.8. NICE Systems Ltd
11.8.1. Company Overview
11.8.2. Financials
11.8.3. Products and Services
11.8.4. Recent Developments
11.9. Teradata Corporation
11.9.1. Company Overview
11.9.2. Financials
11.9.3. Products and Services
11.9.4. Recent Developments
11.10. Adobe Systems Incorporated
11.10.1. Company Overview
11.10.2. Financials
11.10.3. Products and Services
11.10.4. Recent Developments
LIST OF FIGURES
LIST OF TABLES
