Global Speech Analytics Market Research and Forecast, 2018-2023

November 2018 | | ID: GE403BAAF59EN
Orion Market Research Private Limited

Abstracts

Speech analytics is defined as a process of analyzing recorded calls between consumers and companies to extract valuable information. It is used to determine trend analysis, cost drivers, and identify strength and weakness within the processes and products. Increasing competition between market players and rising trend of big data analytics is one of the major factors that are driving the growth of the market. Increasing demand for customer intelligence services and growing demand of in BPO (business process outsourcing) sector or contact centers across the globe are estimated to be key factors that are driving the growth of the market. In addition, a rising requirement for risk management and compliance and the increasing importance of voice in the multichannel world are estimated to be the driving factors of the market.

The market is segmented on the basis of deployment type, type, end-users, and organization size. Speech analytics can deploy in two categories which include cloud-based and on-premise. Due to growing demand for cloud-based services across the globe, the cloud-based deployment is expected to have the largest market share in the deployment type market. All type of organizations such as large and small & medium sized organizations are utilizing speech analytics services. Speech analytics services are applicable in a variety of sectors which include BFSI, IT and telecommunication, government, public sector and utilities, retail, healthcare and life science, media and entertainment, travel and hospitality and others.

The global speech analytics market on the basis of the geographical regions is analyzed as North America, Europe, Asia-Pacific, and Rest of the world. North America is further sub-segmented into the US and Canada; and Europe in the UK, France, Germany, Italy, Spain, and the rest of Europe. While Asia-Pacific is further analyzed on the basis India, China, and Japan. North America is estimated to have the largest market share. Key market players of the global speech analytics are Calabrio Inc., Calabridge Inc., Avaya Inc., Almawave, Interactive Intelligence Group Inc., IBM Corporation and others.

RESEARCH METHODOLOGY

The market study of the speech analytics market is incorporated by extensive primary and secondary research conducted by the research team at OMR. Secondary research has been conducted to refine the available data to break down the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior and macroeconomic factors. Numbers extracted from Secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings the authenticity of our reports.

SECONDARY SOURCES INCLUDE

• Financial reports of companies involved in the market
• Authentic Public Databases
• Whitepapers, research-papers and news blogs
• Company websites and their product catalogue.

The report provides an in-depth analysis of pricing, market size, intended quality of the product preferred by consumers. The report will serve as a source for 360-degree analysis of the market thoroughly integrating different models delivering insights into the market for better business decisions.

MARKET SEGMENTATION

• Global speech analytics market by deployment type
• Global speech analytics market by organization size
• Global speech analytics market by type
• Global speech analytics market by end users

THE REPORT COVERS

• Comprehensive research methodology of global speech analytics market.
• This report also includes a detailed and extensive market overview with analyst insights & key market trends.
• An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
• Analysis of regional regulations and other government policies impacting the global speech analytics market.
• Insights about market determinants which are stimulating the global speech analytics market.
• Detailed and extensive market segments with regional distribution of forecasted revenues.
• Extensive profiles and recent developments of market players.

Contents

1. REPORT SUMMARY

1.1. Research Methods and Tools
1.2. Market Breakdown
  1.2.1. By Segments
  1.2.2. By Geography
  1.2.3. By Stakeholders

2. MARKET OVERVIEW AND INSIGHTS

2.1. Definition
2.2. Analyst Insights & Current Market Trends
  2.2.1. Key Findings
  2.2.2. Recommendation
  2.2.3. Conclusion
2.3. Regulations

3. MARKET DETERMINANTS

3.1. Motivators
  3.1.1. Increasing Demand for Customer Intelligence Services
  3.1.2. Rising Significance for Real-Time Speech Analytics
  3.1.3. Growing Demand in BPO (Business process outsourcing) Sector
  3.1.4. Rising Requirement for Risk Management and Compliance
  3.1.5. Increasing Importance of Voice in Multichannel World
3.2. Restraints
  3.2.1. Data Security Concerns Due to Exchange of Data
  3.2.2. High Cost of Analytics Services
3.3. Opportunities
  3.3.1. Integration with advance technology such as Robotics and IoT Devices
  3.3.2. Rising Demand for Cloud Based Solutions
  3.3.3. Growing Demand to Understand Customer’s Requirement

4. MARKET SEGMENTATION

4.1. Global Speech Analytics Market by the Deployment Type
  4.1.1. On-Premise Deployment
  4.1.2. On-Cloud Deployment
4.2. Global Speech Analytics Market by Organization Size
  4.2.1. Large Enterprise
  4.2.2. Small and Medium-Sized Enterprises (SMEs)
4.3. Global Speech Analytics Market by Type
  4.3.1. Speech Engine
  4.3.2. Indexing, Analysis and Query Tools
  4.3.3. Dashboard and Reporting Tools
4.4. Global Speech Analytics Market by End-User
  4.4.1. BFSI
  4.4.2. IT and Telecommunication
  4.4.3. Government, Public Sector and Utilities
  4.4.4. Retail
  4.4.5. Healthcare and Life Science
  4.4.6. Media and Entertainment
  4.4.7. Travel and Hospitality
  4.4.8. Others

5. COMPETITIVE LANDSCAPE

5.1. Key Strategy Analysis
5.2. Key Company Analysis

6. REGIONAL ANALYSIS

6.1. North America
  6.1.1. United States
  6.1.2. Canada
  6.1.3. Rest of North America
6.2. Europe
  6.2.1. United Kingdom
  6.2.2. France
  6.2.3. Germany
  6.2.4. Italy
  6.2.5. Spain
  6.2.6. Rest of Europe
6.3. Asia-Pacific
  6.3.1. India
  6.3.2. China
  6.3.3. Japan
  6.3.4. Rest of Asia-Pacific
6.4. Rest of the World

7. COMPANY PROFILES

7.1. AlmavivA
7.2. Amazon.com, Inc.
7.3. Avaya Inc.
7.4. Calabrio Inc.
7.5. Callminer Inc.
7.6. Clarabridge Inc.
7.7. Genesys Telecommunication Laboratories Inc.
7.8. Google, Inc.
7.9. IBM Corp.
7.10. Incontact, Inc.
7.11. Microsoft Corp.
7.12. NewVoiceMedia Group (Salesforce)
7.13. Nexidia Inc.
7.14. OnviSource, Inc.
7.15. Opex Hosting Ltd.
7.16. SESTEK
7.17. Systems Integration, Inc.
7.18. Verint Systems, Inc.
7.19. Voci Technologies, Inc.
7.20. Voicebase Inc.
7.21. ZOOM Internationals

List Of Tables

LIST OF TABLES

TABLE # 1 GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2017-2023 ($ MILLION)
TABLE # 2 GLOBAL ON-PREMISE DEPLOYMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 3 GLOBAL ON-CLOUD DEPLOYMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 4 GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2017-2023 ($ MILLION)
TABLE # 5 GLOBAL LARGE ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 6 GLOBAL SMES MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 7 GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY TYPE, 2017-2023 ($ MILLION)
TABLE # 8 GLOBAL SPEECH ENGINE MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 9 GLOBAL INDEXING, ANALYSIS AND QUERY TOOLS MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 10 GLOBAL DASHBOARD AND REPORTING TOOLS MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 11 GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2017-2023 ($ MILLION)
TABLE # 12 GLOBAL BFSI MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 13 GLOBAL IT AND TELECOMMUNICATION MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 14 GLOBAL GOVERNMENT, PUBLIC SECTOR AND UTILITIES MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
TABLE # 15 GLOBAL RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 16 GLOBAL HEALTHCARE AND LIFE SCIENCE MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 17 GLOBAL MEDIA AND ENTERTAINMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 18 GLOBAL TRAVEL AND HOSPITALITY MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 19 GLOBAL OTHER MARKET RESEARCH AND ANALYSIS BY REGION, 2017-2023 ($ MILLION)
TABLE # 20 NORTH AMERICA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2017-2023 ($ MILLION)
TABLE # 21 NORTH AMERICA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE 2017-2023 ($ MILLION)
TABLE # 22 NORTH AMERICA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2017-2023 ($ MILLION)
TABLE # 23 NORTH AMERICA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY TYPE, 2017-2023 ($ MILLION)
TABLE # 24 NORTH AMERICA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2017-2023 ($ MILLION)
TABLE # 25 EUROPE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY 2017-2023 ($ MILLION)
TABLE # 26 EUROPE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2017-2023 ($ MILLION)
TABLE # 27 EUROPE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2017-2023 ($ MILLION)
TABLE # 28 EUROPE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY TYPE, 2017-2023 ($ MILLION)
TABLE # 29 EUROPE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2017-2023 ($ MILLION)
TABLE # 30 ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2017-2023 ($ MILLION)
TABLE # 31 ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2017-2023 ($ MILLION)
TABLE # 32 ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2017-2023 ($ MILLION)
TABLE # 33 ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY TYPE, 2017-2023 ($ MILLION)
TABLE # 34 ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2017-2023 ($ MILLION)
TABLE # 35 REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2017-2023 ($ MILLION)
TABLE # 36 REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2017-2023 ($ MILLION)
TABLE # 37 REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2017-2023 ($ MILLION)
TABLE # 38 REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY TYPE, 2017-2023 ($ MILLION)

List Of Figures

LIST OF FIGURES

FIGURE # 1 GLOBAL SPEECH ANALYTICS MARKET SHARE BY DEPLOYMENT, 2017 VS 2023 (%)
FIGURE # 2 GLOBAL SPEECH ANALYTICS MARKET SHARE BY ORGANIZATION SIZE, 2017 VS 2023 (%)
FIGURE # 3 GLOBAL SPEECH ANALYTICS MARKET SHARE BY TYPE, 2017-2023 (%)
FIGURE # 4 GLOBAL SPEECH ANALYTICS MARKET SHARE BY END-USER 2017 VS 2023 (%)
FIGURE # 5 GLOBAL SPEECH ANALYTICS MARKET SHARE BY GEOGRAPHY, 2017 VS 2023 (%)
FIGURE # 6 UNITED STATE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 7 CANADA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 8 UK SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 9 FRANCE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 10 GERMANY SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 11 ITALY SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 12 SPAIN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 13 ROE SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 14 INDIA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 15 CHINA SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 16 JAPAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 17 REST OF ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)
FIGURE # 18 REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2017-2023 ($ MILLION)