Global Interactive Voice Response Market Professional Survey Report 2018

March 2018 | 118 pages | ID: GF5CDA4823BQEN
QYResearch

Abstracts

This report studies Interactive Voice Response in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2013 to 2018, and forecast to 2025.

This report focuses on top manufacturers in global market, with production, price, revenue and market share for each manufacturer, covering

• inContact Inc.
• Nuance Communications, Inc.
• Genesys Telecommunication Laboratories, Inc.
• AT&T Inc.
• Avaya Inc.
• Aspect Software Parent, Inc.
• Verizon Communications Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• Convergys Corporation
• West Corporation
• IVR Lab
• NewVoiceMedia

On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into

• By Technology
• Speech Based
• Touch-Tone Based
• By Deployment Mode
• Cloud
• on Premise

By Application, the market can be split into

• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Government and Public Sector
• Transportation and Logistics

By Regions, this report covers (we can add the regions/countries as you want)

• North America
• China
• Europe
• Southeast Asia
• Japan
• India

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Interactive Voice Response Market Professional Survey Report 2018

1 INDUSTRY OVERVIEW OF INTERACTIVE VOICE RESPONSE

1.1 Definition and Specifications of Interactive Voice Response
  1.1.1 Definition of Interactive Voice Response
  1.1.2 Specifications of Interactive Voice Response
1.2 Classification of Interactive Voice Response
  1.2.1 Speech Based
  1.2.2 Touch-Tone Based
1.3 Applications of Interactive Voice Response
  1.3.1 BFSI
  1.3.2 Travel and Hospitality
  1.3.3 Pharma and Healthcare
  1.3.4 Telecommunications
  1.3.5 Government and Public Sector
  1.3.6 Transportation and Logistics
1.4 Market Segment by Regions
  1.4.1 North America
  1.4.2 China
  1.4.3 Europe
  1.4.4 Southeast Asia
  1.4.5 Japan
  1.4.6 India

2 MANUFACTURING COST STRUCTURE ANALYSIS OF INTERACTIVE VOICE RESPONSE

2.1 Raw Material and Suppliers
2.2 Manufacturing Cost Structure Analysis of Interactive Voice Response
2.3 Manufacturing Process Analysis of Interactive Voice Response
2.4 Industry Chain Structure of Interactive Voice Response

3 TECHNICAL DATA AND MANUFACTURING PLANTS ANALYSIS OF INTERACTIVE VOICE RESPONSE

3.1 Capacity and Commercial Production Date of Global Interactive Voice Response Major Manufacturers in 2017
3.2 Manufacturing Plants Distribution of Global Interactive Voice Response Major Manufacturers in 2017
3.3 R&D Status and Technology Source of Global Interactive Voice Response Major Manufacturers in 2017
3.4 Raw Materials Sources Analysis of Global Interactive Voice Response Major Manufacturers in 2017

4 GLOBAL INTERACTIVE VOICE RESPONSE OVERALL MARKET OVERVIEW

4.1 2013-2018E Overall Market Analysis
4.2 Capacity Analysis
  4.2.1 2013-2018E Global Interactive Voice Response Capacity and Growth Rate Analysis
  4.2.2 2017 Interactive Voice Response Capacity Analysis (Company Segment)
4.3 Sales Analysis
  4.3.1 2013-2018E Global Interactive Voice Response Sales and Growth Rate Analysis
  4.3.2 2017 Interactive Voice Response Sales Analysis (Company Segment)
4.4 Sales Price Analysis
  4.4.1 2013-2018E Global Interactive Voice Response Sales Price
  4.4.2 2017 Interactive Voice Response Sales Price Analysis (Company Segment)

5 INTERACTIVE VOICE RESPONSE REGIONAL MARKET ANALYSIS

5.1 North America Interactive Voice Response Market Analysis
  5.1.1 North America Interactive Voice Response Market Overview
  5.1.2 North America 2013-2018E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.1.3 North America 2013-2018E Interactive Voice Response Sales Price Analysis
  5.1.4 North America 2017 Interactive Voice Response Market Share Analysis
5.2 China Interactive Voice Response Market Analysis
  5.2.1 China Interactive Voice Response Market Overview
  5.2.2 China 2013-2018E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.2.3 China 2013-2018E Interactive Voice Response Sales Price Analysis
  5.2.4 China 2017 Interactive Voice Response Market Share Analysis
5.3 Europe Interactive Voice Response Market Analysis
  5.3.1 Europe Interactive Voice Response Market Overview
  5.3.2 Europe 2013-2018E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.3.3 Europe 2013-2018E Interactive Voice Response Sales Price Analysis
  5.3.4 Europe 2017 Interactive Voice Response Market Share Analysis
5.4 Southeast Asia Interactive Voice Response Market Analysis
  5.4.1 Southeast Asia Interactive Voice Response Market Overview
  5.4.2 Southeast Asia 2013-2018E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.4.3 Southeast Asia 2013-2018E Interactive Voice Response Sales Price Analysis
  5.4.4 Southeast Asia 2017 Interactive Voice Response Market Share Analysis
5.5 Japan Interactive Voice Response Market Analysis
  5.5.1 Japan Interactive Voice Response Market Overview
  5.5.2 Japan 2013-2018E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.5.3 Japan 2013-2018E Interactive Voice Response Sales Price Analysis
  5.5.4 Japan 2017 Interactive Voice Response Market Share Analysis
5.6 India Interactive Voice Response Market Analysis
  5.6.1 India Interactive Voice Response Market Overview
  5.6.2 India 2013-2018E Interactive Voice Response Local Supply, Import, Export, Local Consumption Analysis
  5.6.3 India 2013-2018E Interactive Voice Response Sales Price Analysis
  5.6.4 India 2017 Interactive Voice Response Market Share Analysis

6 GLOBAL 2013-2018E INTERACTIVE VOICE RESPONSE SEGMENT MARKET ANALYSIS (BY TYPE)

6.1 Global 2013-2018E Interactive Voice Response Sales by Type
6.2 Different Types of Interactive Voice Response Product Interview Price Analysis
6.3 Different Types of Interactive Voice Response Product Driving Factors Analysis
  6.3.1 By Technology of Interactive Voice Response Growth Driving Factor Analysis
  6.3.2 By Deployment Mode of Interactive Voice Response Growth Driving Factor Analysis

7 GLOBAL 2013-2018E INTERACTIVE VOICE RESPONSE SEGMENT MARKET ANALYSIS (BY APPLICATION)

7.1 Global 2013-2018E Interactive Voice Response Consumption by Application
7.2 Different Application of Interactive Voice Response Product Interview Price Analysis
7.3 Different Application of Interactive Voice Response Product Driving Factors Analysis
  7.3.1 BFSI of Interactive Voice Response Growth Driving Factor Analysis
  7.3.2 Travel and Hospitality of Interactive Voice Response Growth Driving Factor Analysis
  7.3.3 Pharma and Healthcare of Interactive Voice Response Growth Driving Factor Analysis
  7.3.4 Telecommunications of Interactive Voice Response Growth Driving Factor Analysis
  7.3.5 Government and Public Sector of Interactive Voice Response Growth Driving Factor Analysis
  7.3.6 Transportation and Logistics of Interactive Voice Response Growth Driving Factor Analysis

8 MAJOR MANUFACTURERS ANALYSIS OF INTERACTIVE VOICE RESPONSE

8.1 inContact Inc.
  8.1.1 Company Profile
  8.1.2 Product Picture and Specifications
    8.1.2.1 Product A
    8.1.2.2 Product B
  8.1.3 inContact Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.1.4 inContact Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.2 Nuance Communications, Inc.
  8.2.1 Company Profile
  8.2.2 Product Picture and Specifications
    8.2.2.1 Product A
    8.2.2.2 Product B
  8.2.3 Nuance Communications, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.2.4 Nuance Communications, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.3 Genesys Telecommunication Laboratories, Inc.
  8.3.1 Company Profile
  8.3.2 Product Picture and Specifications
    8.3.2.1 Product A
    8.3.2.2 Product B
  8.3.3 Genesys Telecommunication Laboratories, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.3.4 Genesys Telecommunication Laboratories, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.4 AT&T Inc.
  8.4.1 Company Profile
  8.4.2 Product Picture and Specifications
    8.4.2.1 Product A
    8.4.2.2 Product B
  8.4.3 AT&T Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.4.4 AT&T Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.5 Avaya Inc.
  8.5.1 Company Profile
  8.5.2 Product Picture and Specifications
    8.5.2.1 Product A
    8.5.2.2 Product B
  8.5.3 Avaya Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.5.4 Avaya Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.6 Aspect Software Parent, Inc.
  8.6.1 Company Profile
  8.6.2 Product Picture and Specifications
    8.6.2.1 Product A
    8.6.2.2 Product B
  8.6.3 Aspect Software Parent, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.6.4 Aspect Software Parent, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.7 Verizon Communications Inc.
  8.7.1 Company Profile
  8.7.2 Product Picture and Specifications
    8.7.2.1 Product A
    8.7.2.2 Product B
  8.7.3 Verizon Communications Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.7.4 Verizon Communications Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.8 Five9, Inc.
  8.8.1 Company Profile
  8.8.2 Product Picture and Specifications
    8.8.2.1 Product A
    8.8.2.2 Product B
  8.8.3 Five9, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.8.4 Five9, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.9 Cisco Systems, Inc.
  8.9.1 Company Profile
  8.9.2 Product Picture and Specifications
    8.9.2.1 Product A
    8.9.2.2 Product B
  8.9.3 Cisco Systems, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.9.4 Cisco Systems, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.10 Convergys Corporation
  8.10.1 Company Profile
  8.10.2 Product Picture and Specifications
    8.10.2.1 Product A
    8.10.2.2 Product B
  8.10.3 Convergys Corporation 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.10.4 Convergys Corporation 2017 Interactive Voice Response Business Region Distribution Analysis
8.11 West Corporation
8.12 IVR Lab
8.13 NewVoiceMedia

9 DEVELOPMENT TREND OF ANALYSIS OF INTERACTIVE VOICE RESPONSE MARKET

9.1 Global Interactive Voice Response Market Trend Analysis
  9.1.1 Global 2018-2025 Interactive Voice Response Market Size (Volume and Value) Forecast
  9.1.2 Global 2018-2025 Interactive Voice Response Sales Price Forecast
9.2 Interactive Voice Response Regional Market Trend
  9.2.1 North America 2018-2025 Interactive Voice Response Consumption Forecast
  9.2.2 China 2018-2025 Interactive Voice Response Consumption Forecast
  9.2.3 Europe 2018-2025 Interactive Voice Response Consumption Forecast
  9.2.4 Southeast Asia 2018-2025 Interactive Voice Response Consumption Forecast
  9.2.5 Japan 2018-2025 Interactive Voice Response Consumption Forecast
  9.2.6 India 2018-2025 Interactive Voice Response Consumption Forecast
9.3 Interactive Voice Response Market Trend (Product Type)
9.4 Interactive Voice Response Market Trend (Application)

10 INTERACTIVE VOICE RESPONSE MARKETING TYPE ANALYSIS

10.1 Interactive Voice Response Regional Marketing Type Analysis
10.2 Interactive Voice Response International Trade Type Analysis
10.3 Traders or Distributors with Contact Information of Interactive Voice Response by Region
10.4 Interactive Voice Response Supply Chain Analysis

11 CONSUMERS ANALYSIS OF INTERACTIVE VOICE RESPONSE

11.1 Consumer 1 Analysis
11.2 Consumer 2 Analysis
11.3 Consumer 3 Analysis
11.4 Consumer 4 Analysis

12 CONCLUSION OF THE GLOBAL INTERACTIVE VOICE RESPONSE MARKET PROFESSIONAL SURVEY REPORT 2017

Methodology
Analyst Introduction
Data Source

The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Interactive Voice Response
Table Product Specifications of Interactive Voice Response
Table Classification of Interactive Voice Response
Figure Global Production Market Share of Interactive Voice Response by Type in 2017
Figure Speech Based Picture
Table Major Manufacturers of Speech Based
Figure Touch-Tone Based Picture
Table Major Manufacturers of Touch-Tone Based
Table Applications of Interactive Voice Response
Figure Global Consumption Volume Market Share of Interactive Voice Response by Application in 2017
Figure BFSI Examples
Table Major Consumers in BFSI
Figure Travel and Hospitality Examples
Table Major Consumers in Travel and Hospitality
Figure Pharma and Healthcare Examples
Table Major Consumers in Pharma and Healthcare
Figure Telecommunications Examples
Table Major Consumers in Telecommunications
Figure Government and Public Sector Examples
Table Major Consumers in Government and Public Sector
Figure Transportation and Logistics Examples
Table Major Consumers in Transportation and Logistics
Figure Market Share of Interactive Voice Response by Regions
Figure North America Interactive Voice Response Market Size (Million USD) (2013-2025)
Figure China Interactive Voice Response Market Size (Million USD) (2013-2025)
Figure Europe Interactive Voice Response Market Size (Million USD) (2013-2025)
Figure Southeast Asia Interactive Voice Response Market Size (Million USD) (2013-2025)
Figure Japan Interactive Voice Response Market Size (Million USD) (2013-2025)
Figure India Interactive Voice Response Market Size (Million USD) (2013-2025)
Table Interactive Voice Response Raw Material and Suppliers
Table Manufacturing Cost Structure Analysis of Interactive Voice Response in 2017
Figure Manufacturing Process Analysis of Interactive Voice Response
Figure Industry Chain Structure of Interactive Voice Response
Table Capacity and Commercial Production Date of Global Interactive Voice Response Major Manufacturers in 2017
Table Manufacturing Plants Distribution of Global Interactive Voice Response Major Manufacturers in 2017
Table R&D Status and Technology Source of Global Interactive Voice Response Major Manufacturers in 2017
Table Raw Materials Sources Analysis of Global Interactive Voice Response Major Manufacturers in 2017
Table Global Capacity, Sales , Price, Cost, Sales Revenue (M USD) and Gross Margin of Interactive Voice Response 2013-2018E
Figure Global 2013-2018E Interactive Voice Response Market Size (Volume) and Growth Rate
Figure Global 2013-2018E Interactive Voice Response Market Size (Value) and Growth Rate
Table 2013-2018E Global Interactive Voice Response Capacity and Growth Rate
Table 2017 Global Interactive Voice Response Capacity (K Units) List (Company Segment)
Table 2013-2018E Global Interactive Voice Response Sales (K Units) and Growth Rate
Table 2017 Global Interactive Voice Response Sales (K Units) List (Company Segment)
Table 2013-2018E Global Interactive Voice Response Sales Price (USD/Unit)
Table 2017 Global Interactive Voice Response Sales Price (USD/Unit) List (Company Segment)
Figure North America Capacity Overview
Table North America Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2013-2018E
Figure North America 2013-2018E Interactive Voice Response Sales Price (USD/Unit)
Figure North America 2017 Interactive Voice Response Sales Market Share
Figure China Capacity Overview
Table China Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2013-2018E
Figure China 2013-2018E Interactive Voice Response Sales Price (USD/Unit)
Figure China 2017 Interactive Voice Response Sales Market Share
Figure Europe Capacity Overview
Table Europe Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2013-2018E
Figure Europe 2013-2018E Interactive Voice Response Sales Price (USD/Unit)
Figure Europe 2017 Interactive Voice Response Sales Market Share
Figure Southeast Asia Capacity Overview
Table Southeast Asia Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2013-2018E
Figure Southeast Asia 2013-2018E Interactive Voice Response Sales Price (USD/Unit)
Figure Southeast Asia 2017 Interactive Voice Response Sales Market Share
Figure Japan Capacity Overview
Table Japan Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2013-2018E
Figure Japan 2013-2018E Interactive Voice Response Sales Price (USD/Unit)
Figure Japan 2017 Interactive Voice Response Sales Market Share
Figure India Capacity Overview
Table India Supply, Import, Export and Consumption (K Units) of Interactive Voice Response 2013-2018E
Figure India 2013-2018E Interactive Voice Response Sales Price (USD/Unit)
Figure India 2017 Interactive Voice Response Sales Market Share
Table Global 2013-2018E Interactive Voice Response Sales (K Units) by Type
Table Different Types Interactive Voice Response Product Interview Price
Table Global 2013-2018E Interactive Voice Response Sales (K Units) by Application
Table Different Application Interactive Voice Response Product Interview Price
Table inContact Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 inContact Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 inContact Inc. Interactive Voice Response Business Region Distribution
Table Nuance Communications, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 Nuance Communications, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Nuance Communications, Inc. Interactive Voice Response Business Region Distribution
Table Genesys Telecommunication Laboratories, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2015 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Business Region Distribution
Table AT&T Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 AT&T Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 AT&T Inc. Interactive Voice Response Business Region Distribution
Table Avaya Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 Avaya Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Avaya Inc. Interactive Voice Response Business Region Distribution
Table Aspect Software Parent, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 Aspect Software Parent, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Aspect Software Parent, Inc. Interactive Voice Response Business Region Distribution
Table Verizon Communications Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 Verizon Communications Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Verizon Communications Inc. Interactive Voice Response Business Region Distribution
Table Five9, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 Five9, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Five9, Inc. Interactive Voice Response Business Region Distribution
Table Cisco Systems, Inc. Information List
Table Product A Overview
Table Product B Overview
Table 2017 Cisco Systems, Inc. Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Cisco Systems, Inc. Interactive Voice Response Business Region Distribution
Table Convergys Corporation Information List
Table Product A Overview
Table Product B Overview
Table 2017 Convergys Corporation Interactive Voice Response Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2017 Convergys Corporation Interactive Voice Response Business Region Distribution
Table West Corporation Information List
Table IVR Lab Information List
Table NewVoiceMedia Information List
Figure Global 2018-2025 Interactive Voice Response Market Size (K Units) and Growth Rate Forecast
Figure Global 2018-2025 Interactive Voice Response Market Size (Million USD) and Growth Rate Forecast
Figure Global 2018-2025 Interactive Voice Response Sales Price (USD/Unit) Forecast
Figure North America 2018-2025 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure China 2018-2025 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure Europe 2018-2025 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure Southeast Asia 2018-2025 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure Japan 2018-2025 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Figure India 2018-2025 Interactive Voice Response Consumption Volume (K Units) and Growth Rate Forecast
Table Global Sales Volume (K Units) of Interactive Voice Response by Type 2018-2025
Table Global Consumption Volume (K Units) of Interactive Voice Response by Application 2018-2025
Table Traders or Distributors with Contact Information of Interactive Voice Response by Region