Global Contact Center Market Professional Survey Report 2017

August 2017 | 125 pages | ID: G4AAF521285EN
QYResearch

Abstracts

This report studies Contact Center in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2012 to 2016, and forecast to 2022.

This report focuses on top manufacturers in global market, with production, price, revenue and market share for each manufacturer, covering

• Alcatel-Lucent
• Avaya
• Cisco Systems
• Huawei Technologies
• 3CLogic
• 8x8
• Aastra
• Altitude Software
• Aspect Software
• Connect First
• Convergys
• CRMXchange
• Enghouse Interactive
• Five9
• Fujitsu
• Genesys
• HP
• Incontact
• Interactive Intelligence
• Mitel Networks
• NEC
• Noble Systems
• Oracle
• Presence Technology
• SAP
• ShoreTel

On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into

• IVR
• IP PBX
• Voice Mail Software

By Application, the market can be split into

• Government Unit
• Military
• Business
• Other

By Regions, this report covers (we can add the regions/countries as you want)

• North America
• China
• Europe
• Southeast Asia
• Japan
• India

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Contact Center Market Professional Survey Report 2017

1 INDUSTRY OVERVIEW OF CONTACT CENTER

1.1 Definition and Specifications of Contact Center
  1.1.1 Definition of Contact Center
  1.1.2 Specifications of Contact Center
1.2 Classification of Contact Center
  1.2.1 IVR
  1.2.2 IP PBX
  1.2.3 Voice Mail Software
1.3 Applications of Contact Center
  1.3.1 Government Unit
  1.3.2 Military
  1.3.3 Business
  1.3.4 Other
1.4 Market Segment by Regions
  1.4.1 North America
  1.4.2 China
  1.4.3 Europe
  1.4.4 Southeast Asia
  1.4.5 Japan
  1.4.6 India

2 MANUFACTURING COST STRUCTURE ANALYSIS OF CONTACT CENTER

2.1 Raw Material and Suppliers
2.2 Manufacturing Cost Structure Analysis of Contact Center
2.3 Manufacturing Process Analysis of Contact Center
2.4 Industry Chain Structure of Contact Center

3 TECHNICAL DATA AND MANUFACTURING PLANTS ANALYSIS OF CONTACT CENTER

3.1 Capacity and Commercial Production Date of Global Contact Center Major Manufacturers in 2016
3.2 Manufacturing Plants Distribution of Global Contact Center Major Manufacturers in 2016
3.3 R&D Status and Technology Source of Global Contact Center Major Manufacturers in 2016
3.4 Raw Materials Sources Analysis of Global Contact Center Major Manufacturers in 2016

4 GLOBAL CONTACT CENTER OVERALL MARKET OVERVIEW

4.1 2012-2017E Overall Market Analysis
4.2 Capacity Analysis
  4.2.1 2012-2017E Global Contact Center Capacity and Growth Rate Analysis
  4.2.2 2016 Contact Center Capacity Analysis (Company Segment)
4.3 Sales Analysis
  4.3.1 2012-2017E Global Contact Center Sales and Growth Rate Analysis
  4.3.2 2016 Contact Center Sales Analysis (Company Segment)
4.4 Sales Price Analysis
  4.4.1 2012-2017E Global Contact Center Sales Price
  4.4.2 2016 Contact Center Sales Price Analysis (Company Segment)

5 CONTACT CENTER REGIONAL MARKET ANALYSIS

5.1 North America Contact Center Market Analysis
  5.1.1 North America Contact Center Market Overview
  5.1.2 North America 2012-2017E Contact Center Local Supply, Import, Export, Local Consumption Analysis
  5.1.3 North America 2012-2017E Contact Center Sales Price Analysis
  5.1.4 North America 2016 Contact Center Market Share Analysis
5.2 China Contact Center Market Analysis
  5.2.1 China Contact Center Market Overview
  5.2.2 China 2012-2017E Contact Center Local Supply, Import, Export, Local Consumption Analysis
  5.2.3 China 2012-2017E Contact Center Sales Price Analysis
  5.2.4 China 2016 Contact Center Market Share Analysis
5.3 Europe Contact Center Market Analysis
  5.3.1 Europe Contact Center Market Overview
  5.3.2 Europe 2012-2017E Contact Center Local Supply, Import, Export, Local Consumption Analysis
  5.3.3 Europe 2012-2017E Contact Center Sales Price Analysis
  5.3.4 Europe 2016 Contact Center Market Share Analysis
5.4 Southeast Asia Contact Center Market Analysis
  5.4.1 Southeast Asia Contact Center Market Overview
  5.4.2 Southeast Asia 2012-2017E Contact Center Local Supply, Import, Export, Local Consumption Analysis
  5.4.3 Southeast Asia 2012-2017E Contact Center Sales Price Analysis
  5.4.4 Southeast Asia 2016 Contact Center Market Share Analysis
5.5 Japan Contact Center Market Analysis
  5.5.1 Japan Contact Center Market Overview
  5.5.2 Japan 2012-2017E Contact Center Local Supply, Import, Export, Local Consumption Analysis
  5.5.3 Japan 2012-2017E Contact Center Sales Price Analysis
  5.5.4 Japan 2016 Contact Center Market Share Analysis
5.6 India Contact Center Market Analysis
  5.6.1 India Contact Center Market Overview
  5.6.2 India 2012-2017E Contact Center Local Supply, Import, Export, Local Consumption Analysis
  5.6.3 India 2012-2017E Contact Center Sales Price Analysis
  5.6.4 India 2016 Contact Center Market Share Analysis

6 GLOBAL 2012-2017E CONTACT CENTER SEGMENT MARKET ANALYSIS (BY TYPE)

6.1 Global 2012-2017E Contact Center Sales by Type
6.2 Different Types of Contact Center Product Interview Price Analysis
6.3 Different Types of Contact Center Product Driving Factors Analysis
  6.3.1 IVR of Contact Center Growth Driving Factor Analysis
  6.3.2 IP PBX of Contact Center Growth Driving Factor Analysis
  6.3.3 Voice Mail Software of Contact Center Growth Driving Factor Analysis

7 GLOBAL 2012-2017E CONTACT CENTER SEGMENT MARKET ANALYSIS (BY APPLICATION)

7.1 Global 2012-2017E Contact Center Consumption by Application
7.2 Different Application of Contact Center Product Interview Price Analysis
7.3 Different Application of Contact Center Product Driving Factors Analysis
  7.3.1 Government Unit of Contact Center Growth Driving Factor Analysis
  7.3.2 Military of Contact Center Growth Driving Factor Analysis
  7.3.3 Business of Contact Center Growth Driving Factor Analysis
  7.3.4 Other of Contact Center Growth Driving Factor Analysis

8 MAJOR MANUFACTURERS ANALYSIS OF CONTACT CENTER

8.1 Alcatel-Lucent
  8.1.1 Company Profile
  8.1.2 Product Picture and Specifications
    8.1.2.1 Product A
    8.1.2.2 Product B
  8.1.3 Alcatel-Lucent 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.1.4 Alcatel-Lucent 2016 Contact Center Business Region Distribution Analysis
8.2 Avaya
  8.2.1 Company Profile
  8.2.2 Product Picture and Specifications
    8.2.2.1 Product A
    8.2.2.2 Product B
  8.2.3 Avaya 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.2.4 Avaya 2016 Contact Center Business Region Distribution Analysis
8.3 Cisco Systems
  8.3.1 Company Profile
  8.3.2 Product Picture and Specifications
    8.3.2.1 Product A
    8.3.2.2 Product B
  8.3.3 Cisco Systems 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.3.4 Cisco Systems 2016 Contact Center Business Region Distribution Analysis
8.4 Huawei Technologies
  8.4.1 Company Profile
  8.4.2 Product Picture and Specifications
    8.4.2.1 Product A
    8.4.2.2 Product B
  8.4.3 Huawei Technologies 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.4.4 Huawei Technologies 2016 Contact Center Business Region Distribution Analysis
8.5 3CLogic
  8.5.1 Company Profile
  8.5.2 Product Picture and Specifications
    8.5.2.1 Product A
    8.5.2.2 Product B
  8.5.3 3CLogic 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.5.4 3CLogic 2016 Contact Center Business Region Distribution Analysis
8.6 8x8
  8.6.1 Company Profile
  8.6.2 Product Picture and Specifications
    8.6.2.1 Product A
    8.6.2.2 Product B
  8.6.3 8x8 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.6.4 8x8 2016 Contact Center Business Region Distribution Analysis
8.7 Aastra
  8.7.1 Company Profile
  8.7.2 Product Picture and Specifications
    8.7.2.1 Product A
    8.7.2.2 Product B
  8.7.3 Aastra 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.7.4 Aastra 2016 Contact Center Business Region Distribution Analysis
8.8 Altitude Software
  8.8.1 Company Profile
  8.8.2 Product Picture and Specifications
    8.8.2.1 Product A
    8.8.2.2 Product B
  8.8.3 Altitude Software 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.8.4 Altitude Software 2016 Contact Center Business Region Distribution Analysis
8.9 Aspect Software
  8.9.1 Company Profile
  8.9.2 Product Picture and Specifications
    8.9.2.1 Product A
    8.9.2.2 Product B
  8.9.3 Aspect Software 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.9.4 Aspect Software 2016 Contact Center Business Region Distribution Analysis
8.10 Connect First
  8.10.1 Company Profile
  8.10.2 Product Picture and Specifications
    8.10.2.1 Product A
    8.10.2.2 Product B
  8.10.3 Connect First 2016 Contact Center Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.10.4 Connect First 2016 Contact Center Business Region Distribution Analysis
8.11 Convergys
8.12 CRMXchange
8.13 Enghouse Interactive
8.14 Five9
8.15 Fujitsu
8.16 Genesys
8.17 HP
8.18 Incontact
8.19 Interactive Intelligence
8.20 Mitel Networks
8.21 NEC
8.22 Noble Systems
8.23 Oracle
8.24 Presence Technology
8.25 SAP
8.26 ShoreTel

9 DEVELOPMENT TREND OF ANALYSIS OF CONTACT CENTER MARKET

9.1 Global Contact Center Market Trend Analysis
  9.1.1 Global 2017-2022 Contact Center Market Size (Volume and Value) Forecast
  9.1.2 Global 2017-2022 Contact Center Sales Price Forecast
9.2 Contact Center Regional Market Trend
  9.2.1 North America 2017-2022 Contact Center Consumption Forecast
  9.2.2 China 2017-2022 Contact Center Consumption Forecast
  9.2.3 Europe 2017-2022 Contact Center Consumption Forecast
  9.2.4 Southeast Asia 2017-2022 Contact Center Consumption Forecast
  9.2.5 Japan 2017-2022 Contact Center Consumption Forecast
  9.2.6 India 2017-2022 Contact Center Consumption Forecast
9.3 Contact Center Market Trend (Product Type)
9.4 Contact Center Market Trend (Application)

10 CONTACT CENTER MARKETING TYPE ANALYSIS

10.1 Contact Center Regional Marketing Type Analysis
10.2 Contact Center International Trade Type Analysis
10.3 Traders or Distributors with Contact Information of Contact Center by Region
10.4 Contact Center Supply Chain Analysis

11 CONSUMERS ANALYSIS OF CONTACT CENTER

11.1 Consumer 1 Analysis
11.2 Consumer 2 Analysis
11.3 Consumer 3 Analysis
11.4 Consumer 4 Analysis

12 CONCLUSION OF THE GLOBAL CONTACT CENTER MARKET PROFESSIONAL SURVEY REPORT 2017

Methodology
Analyst Introduction
Data Source


The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Contact Center
Table Product Specifications of Contact Center
Table Classification of Contact Center
Figure Global Production Market Share of Contact Center by Type in 2016
Figure IVR Picture
Table Major Manufacturers of IVR
Figure IP PBX Picture
Table Major Manufacturers of IP PBX
Figure Voice Mail Software Picture
Table Major Manufacturers of Voice Mail Software
Table Applications of Contact Center
Figure Global Consumption Volume Market Share of Contact Center by Application in 2016
Figure Government Unit Examples
Table Major Consumers in Government Unit
Figure Military Examples
Table Major Consumers in Military
Figure Business Examples
Table Major Consumers in Business
Figure Other Examples
Table Major Consumers in Other
Figure Market Share of Contact Center by Regions
Figure North America Contact Center Market Size (Million USD) (2012-2022)
Figure China Contact Center Market Size (Million USD) (2012-2022)
Figure Europe Contact Center Market Size (Million USD) (2012-2022)
Figure Southeast Asia Contact Center Market Size (Million USD) (2012-2022)
Figure Japan Contact Center Market Size (Million USD) (2012-2022)
Figure India Contact Center Market Size (Million USD) (2012-2022)
Table Contact Center Raw Material and Suppliers
Table Manufacturing Cost Structure Analysis of Contact Center in 2016
Figure Manufacturing Process Analysis of Contact Center
Figure Industry Chain Structure of Contact Center
Table Capacity and Commercial Production Date of Global Contact Center Major Manufacturers in 2016
Table Manufacturing Plants Distribution of Global Contact Center Major Manufacturers in 2016
Table R&D Status and Technology Source of Global Contact Center Major Manufacturers in 2016
Table Raw Materials Sources Analysis of Global Contact Center Major Manufacturers in 2016
Table Global Capacity, Sales, Price, Cost, Sales Revenue (M USD) and Gross Margin of Contact Center 2012-2017
Figure Global 2012-2017E Contact Center Market Size (Volume) and Growth Rate
Figure Global 2012-2017E Contact Center Market Size (Value) and Growth Rate
Table 2012-2017E Global Contact Center Capacity and Growth Rate
Table 2016 Global Contact Center Capacity (K Units) List (Company Segment)
Table 2012-2017E Global Contact Center Sales (K Units) and Growth Rate
Table 2016 Global Contact Center Sales (K Units) List (Company Segment)
Table 2012-2017E Global Contact Center Sales Price (USD/Unit)
Table 2016 Global Contact Center Sales Price (USD/Unit) List (Company Segment)
Figure North America Capacity Overview
Table North America Supply, Import, Export and Consumption (K Units) of Contact Center 2012-2017E
Figure North America 2012-2017E Contact Center Sales Price (USD/Unit)
Figure North America 2016 Contact Center Sales Market Share
Figure China Capacity Overview
Table China Supply, Import, Export and Consumption (K Units) of Contact Center 2012-2017E
Figure China 2012-2017E Contact Center Sales Price (USD/Unit)
Figure China 2016 Contact Center Sales Market Share
Figure Europe Capacity Overview
Table Europe Supply, Import, Export and Consumption (K Units) of Contact Center 2012-2017E
Figure Europe 2012-2017E Contact Center Sales Price (USD/Unit)
Figure Europe 2016 Contact Center Sales Market Share
Figure Southeast Asia Capacity Overview
Table Southeast Asia Supply, Import, Export and Consumption (K Units) of Contact Center 2012-2017E
Figure Southeast Asia 2012-2017E Contact Center Sales Price (USD/Unit)
Figure Southeast Asia 2016 Contact Center Sales Market Share
Figure Japan Capacity Overview
Table Japan Supply, Import, Export and Consumption (K Units) of Contact Center 2012-2017E
Figure Japan 2012-2017E Contact Center Sales Price (USD/Unit)
Figure Japan 2016 Contact Center Sales Market Share
Figure India Capacity Overview
Table India Supply, Import, Export and Consumption (K Units) of Contact Center 2012-2017E
Figure India 2012-2017E Contact Center Sales Price (USD/Unit)
Figure India 2016 Contact Center Sales Market Share
Table Global 2012-2017E Contact Center Sales (K Units) by Type
Table Different Types Contact Center Product Interview Price
Table Global 2012-2017E Contact Center Sales (K Units) by Application
Table Different Application Contact Center Product Interview Price
Table Alcatel-Lucent Information List
Table Product A Overview
Table Product B Overview
Table 2016 Alcatel-Lucent Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Alcatel-Lucent Contact Center Business Region Distribution
Table Avaya Information List
Table Product A Overview
Table Product B Overview
Table 2016 Avaya Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Avaya Contact Center Business Region Distribution
Table Cisco Systems Information List
Table Product A Overview
Table Product B Overview
Table 2015 Cisco Systems Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Cisco Systems Contact Center Business Region Distribution
Table Huawei Technologies Information List
Table Product A Overview
Table Product B Overview
Table 2016 Huawei Technologies Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Huawei Technologies Contact Center Business Region Distribution
Table 3CLogic Information List
Table Product A Overview
Table Product B Overview
Table 2016 3CLogic Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 3CLogic Contact Center Business Region Distribution
Table 8x8 Information List
Table Product A Overview
Table Product B Overview
Table 2016 8x8 Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 8x8 Contact Center Business Region Distribution
Table Aastra Information List
Table Product A Overview
Table Product B Overview
Table 2016 Aastra Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Aastra Contact Center Business Region Distribution
Table Altitude Software Information List
Table Product A Overview
Table Product B Overview
Table 2016 Altitude Software Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Altitude Software Contact Center Business Region Distribution
Table Aspect Software Information List
Table Product A Overview
Table Product B Overview
Table 2016 Aspect Software Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Aspect Software Contact Center Business Region Distribution
Table Connect First Information List
Table Product A Overview
Table Product B Overview
Table 2016 Connect First Contact Center Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Connect First Contact Center Business Region Distribution
Table Convergys Information List
Table CRMXchange Information List
Table Enghouse Interactive Information List
Table Five9 Information List
Table Fujitsu Information List
Table Genesys Information List
Table HP Information List
Table Incontact Information List
Table Interactive Intelligence Information List
Table Mitel Networks Information List
Table NEC Information List
Table Noble Systems Information List
Table Oracle Information List
Table Presence Technology Information List
Table SAP Information List
Table ShoreTel Information List
Figure Global 2017-2022 Contact Center Market Size (K Units) and Growth Rate Forecast
Figure Global 2017-2022 Contact Center Market Size (Million USD) and Growth Rate Forecast
Figure Global 2017-2022 Contact Center Sales Price (USD/Unit) Forecast
Figure North America 2017-2022 Contact Center Consumption Volume (K Units) and Growth Rate Forecast
Figure China 2017-2022 Contact Center Consumption Volume (K Units) and Growth Rate Forecast
Figure Europe 2017-2022 Contact Center Consumption Volume (K Units) and Growth Rate Forecast
Figure Southeast Asia 2017-2022 Contact Center Consumption Volume (K Units) and Growth Rate Forecast
Figure Japan 2017-2022 Contact Center Consumption Volume (K Units) and Growth Rate Forecast
Figure India 2017-2022 Contact Center Consumption Volume (K Units) and Growth Rate Forecast
Table Global Sales Volume (K Units) of Contact Center by Type 2017-2022
Table Global Consumption Volume (K Units) of Contact Center by Application 2017-2022
Table Traders or Distributors with Contact Information of Contact Center by Region