Global Call Centers Market Professional Survey Report 2017

December 2017 | 107 pages | ID: G32C3EFA074EN
QYResearch

Abstracts

This report studies Call Centers in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2012 to 2016, and forecast to 2022.

This report focuses on top manufacturers in global market, with production, price, revenue and market share for each manufacturer, covering

• 24 7 lnc
• Alliance Data Systems,lnc.
• ATOS S.A
• BT Communications Limited
• Capita Customer Management Limited
• Convergys Corp.
• Entel Call Center
• EXL Service Holdings,lnc.

On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into

• Mass Market Center
• B2B Center
• Universal Center

By Application, the market can be split into

• Outsourced Call Centers
• In-House Call Centers

By Regions, this report covers (we can add the regions/countries as you want)

• North America
• China
• Europe
• Southeast Asia
• Japan
• India

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Call Centers Market Professional Survey Report 2017

1 INDUSTRY OVERVIEW OF CALL CENTERS

1.1 Definition and Specifications of Call Centers
  1.1.1 Definition of Call Centers
  1.1.2 Specifications of Call Centers
1.2 Classification of Call Centers
  1.2.1 Mass Market Center
  1.2.2 B2B Center
  1.2.3 Universal Center
1.3 Applications of Call Centers
  1.3.1 Outsourced Call Centers
  1.3.2 In-House Call Centers
  1.3.3 Application
1.4 Market Segment by Regions
  1.4.1 North America
  1.4.2 China
  1.4.3 Europe
  1.4.4 Southeast Asia
  1.4.5 Japan
  1.4.6 India

2 MANUFACTURING COST STRUCTURE ANALYSIS OF CALL CENTERS

2.1 Raw Material and Suppliers
2.2 Manufacturing Cost Structure Analysis of Call Centers
2.3 Manufacturing Process Analysis of Call Centers
2.4 Industry Chain Structure of Call Centers

3 TECHNICAL DATA AND MANUFACTURING PLANTS ANALYSIS OF CALL CENTERS

3.1 Capacity and Commercial Production Date of Global Call Centers Major Manufacturers in 2016
3.2 Manufacturing Plants Distribution of Global Call Centers Major Manufacturers in 2016
3.3 R&D Status and Technology Source of Global Call Centers Major Manufacturers in 2016
3.4 Raw Materials Sources Analysis of Global Call Centers Major Manufacturers in 2016

4 GLOBAL CALL CENTERS OVERALL MARKET OVERVIEW

4.1 2012-2017E Overall Market Analysis
4.2 Capacity Analysis
  4.2.1 2012-2017E Global Call Centers Capacity and Growth Rate Analysis
  4.2.2 2016 Call Centers Capacity Analysis (Company Segment)
4.3 Sales Analysis
  4.3.1 2012-2017E Global Call Centers Sales and Growth Rate Analysis
  4.3.2 2016 Call Centers Sales Analysis (Company Segment)
4.4 Sales Price Analysis
  4.4.1 2012-2017E Global Call Centers Sales Price
  4.4.2 2016 Call Centers Sales Price Analysis (Company Segment)

5 CALL CENTERS REGIONAL MARKET ANALYSIS

5.1 North America Call Centers Market Analysis
  5.1.1 North America Call Centers Market Overview
  5.1.2 North America 2012-2017E Call Centers Local Supply, Import, Export, Local Consumption Analysis
  5.1.3 North America 2012-2017E Call Centers Sales Price Analysis
  5.1.4 North America 2016 Call Centers Market Share Analysis
5.2 China Call Centers Market Analysis
  5.2.1 China Call Centers Market Overview
  5.2.2 China 2012-2017E Call Centers Local Supply, Import, Export, Local Consumption Analysis
  5.2.3 China 2012-2017E Call Centers Sales Price Analysis
  5.2.4 China 2016 Call Centers Market Share Analysis
5.3 Europe Call Centers Market Analysis
  5.3.1 Europe Call Centers Market Overview
  5.3.2 Europe 2012-2017E Call Centers Local Supply, Import, Export, Local Consumption Analysis
  5.3.3 Europe 2012-2017E Call Centers Sales Price Analysis
  5.3.4 Europe 2016 Call Centers Market Share Analysis
5.4 Southeast Asia Call Centers Market Analysis
  5.4.1 Southeast Asia Call Centers Market Overview
  5.4.2 Southeast Asia 2012-2017E Call Centers Local Supply, Import, Export, Local Consumption Analysis
  5.4.3 Southeast Asia 2012-2017E Call Centers Sales Price Analysis
  5.4.4 Southeast Asia 2016 Call Centers Market Share Analysis
5.5 Japan Call Centers Market Analysis
  5.5.1 Japan Call Centers Market Overview
  5.5.2 Japan 2012-2017E Call Centers Local Supply, Import, Export, Local Consumption Analysis
  5.5.3 Japan 2012-2017E Call Centers Sales Price Analysis
  5.5.4 Japan 2016 Call Centers Market Share Analysis
5.6 India Call Centers Market Analysis
  5.6.1 India Call Centers Market Overview
  5.6.2 India 2012-2017E Call Centers Local Supply, Import, Export, Local Consumption Analysis
  5.6.3 India 2012-2017E Call Centers Sales Price Analysis
  5.6.4 India 2016 Call Centers Market Share Analysis

6 GLOBAL 2012-2017E CALL CENTERS SEGMENT MARKET ANALYSIS (BY TYPE)

6.1 Global 2012-2017E Call Centers Sales by Type
6.2 Different Types of Call Centers Product Interview Price Analysis
6.3 Different Types of Call Centers Product Driving Factors Analysis
  6.3.1 Mass Market Center of Call Centers Growth Driving Factor Analysis
  6.3.2 B2B Center of Call Centers Growth Driving Factor Analysis
  6.3.3 Universal Center of Call Centers Growth Driving Factor Analysis

7 GLOBAL 2012-2017E CALL CENTERS SEGMENT MARKET ANALYSIS (BY APPLICATION)

7.1 Global 2012-2017E Call Centers Consumption by Application
7.2 Different Application of Call Centers Product Interview Price Analysis
7.3 Different Application of Call Centers Product Driving Factors Analysis
  7.3.1 Outsourced Call Centers of Call Centers Growth Driving Factor Analysis
  7.3.2 In-House Call Centers of Call Centers Growth Driving Factor Analysis

8 MAJOR MANUFACTURERS ANALYSIS OF CALL CENTERS

8.1 24 7 lnc
  8.1.1 Company Profile
  8.1.2 Product Picture and Specifications
    8.1.2.1 Product A
    8.1.2.2 Product B
  8.1.3 24 7 lnc 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.1.4 24 7 lnc 2016 Call Centers Business Region Distribution Analysis
8.2 Alliance Data Systems,lnc.
  8.2.1 Company Profile
  8.2.2 Product Picture and Specifications
    8.2.2.1 Product A
    8.2.2.2 Product B
  8.2.3 Alliance Data Systems,lnc. 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.2.4 Alliance Data Systems,lnc. 2016 Call Centers Business Region Distribution Analysis
8.3 ATOS S.A
  8.3.1 Company Profile
  8.3.2 Product Picture and Specifications
    8.3.2.1 Product A
    8.3.2.2 Product B
  8.3.3 ATOS S.A 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.3.4 ATOS S.A 2016 Call Centers Business Region Distribution Analysis
8.4 BT Communications Limited
  8.4.1 Company Profile
  8.4.2 Product Picture and Specifications
    8.4.2.1 Product A
    8.4.2.2 Product B
  8.4.3 BT Communications Limited 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.4.4 BT Communications Limited 2016 Call Centers Business Region Distribution Analysis
8.5 Capita Customer Management Limited
  8.5.1 Company Profile
  8.5.2 Product Picture and Specifications
    8.5.2.1 Product A
    8.5.2.2 Product B
  8.5.3 Capita Customer Management Limited 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.5.4 Capita Customer Management Limited 2016 Call Centers Business Region Distribution Analysis
8.6 Convergys Corp.
  8.6.1 Company Profile
  8.6.2 Product Picture and Specifications
    8.6.2.1 Product A
    8.6.2.2 Product B
  8.6.3 Convergys Corp. 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.6.4 Convergys Corp. 2016 Call Centers Business Region Distribution Analysis
8.7 Entel Call Center
  8.7.1 Company Profile
  8.7.2 Product Picture and Specifications
    8.7.2.1 Product A
    8.7.2.2 Product B
  8.7.3 Entel Call Center 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.7.4 Entel Call Center 2016 Call Centers Business Region Distribution Analysis
8.8 EXL Service Holdings,lnc.
  8.8.1 Company Profile
  8.8.2 Product Picture and Specifications
    8.8.2.1 Product A
    8.8.2.2 Product B
  8.8.3 EXL Service Holdings,lnc. 2016 Call Centers Sales, Ex-factory Price, Revenue, Gross Margin Analysis
  8.8.4 EXL Service Holdings,lnc. 2016 Call Centers Business Region Distribution Analysis

9 DEVELOPMENT TREND OF ANALYSIS OF CALL CENTERS MARKET

9.1 Global Call Centers Market Trend Analysis
  9.1.1 Global 2017-2022 Call Centers Market Size (Volume and Value) Forecast
  9.1.2 Global 2017-2022 Call Centers Sales Price Forecast
9.2 Call Centers Regional Market Trend
  9.2.1 North America 2017-2022 Call Centers Consumption Forecast
  9.2.2 China 2017-2022 Call Centers Consumption Forecast
  9.2.3 Europe 2017-2022 Call Centers Consumption Forecast
  9.2.4 Southeast Asia 2017-2022 Call Centers Consumption Forecast
  9.2.5 Japan 2017-2022 Call Centers Consumption Forecast
  9.2.6 India 2017-2022 Call Centers Consumption Forecast
9.3 Call Centers Market Trend (Product Type)
9.4 Call Centers Market Trend (Application)

10 CALL CENTERS MARKETING TYPE ANALYSIS

10.1 Call Centers Regional Marketing Type Analysis
10.2 Call Centers International Trade Type Analysis
10.3 Traders or Distributors with Contact Information of Call Centers by Region
10.4 Call Centers Supply Chain Analysis

11 CONSUMERS ANALYSIS OF CALL CENTERS

11.1 Consumer 1 Analysis
11.2 Consumer 2 Analysis
11.3 Consumer 3 Analysis
11.4 Consumer 4 Analysis

12 CONCLUSION OF THE GLOBAL CALL CENTERS MARKET PROFESSIONAL SURVEY REPORT 2017

Methodology
Analyst Introduction
Data Source


The report requires updating with new data and is sent in 2-3 business days after order is placed.

List Of Tables

LIST OF TABLES AND FIGURES

Figure Picture of Call Centers
Table Product Specifications of Call Centers
Table Classification of Call Centers
Figure Global Production Market Share of Call Centers by Type in 2016
Figure Mass Market Center Picture
Table Major Manufacturers of Mass Market Center
Figure B2B Center Picture
Table Major Manufacturers of B2B Center
Figure Universal Center Picture
Table Major Manufacturers of Universal Center
Table Applications of Call Centers
Figure Global Consumption Volume Market Share of Call Centers by Application in 2016
Figure Outsourced Call Centers Examples
Table Major Consumers in Outsourced Call Centers
Figure In-House Call Centers Examples
Table Major Consumers in In-House Call Centers
Figure Market Share of Call Centers by Regions
Figure North America Call Centers Market Size (Million USD) (2012-2022)
Figure China Call Centers Market Size (Million USD) (2012-2022)
Figure Europe Call Centers Market Size (Million USD) (2012-2022)
Figure Southeast Asia Call Centers Market Size (Million USD) (2012-2022)
Figure Japan Call Centers Market Size (Million USD) (2012-2022)
Figure India Call Centers Market Size (Million USD) (2012-2022)
Table Call Centers Raw Material and Suppliers
Table Manufacturing Cost Structure Analysis of Call Centers in 2016
Figure Manufacturing Process Analysis of Call Centers
Figure Industry Chain Structure of Call Centers
Table Capacity and Commercial Production Date of Global Call Centers Major Manufacturers in 2016
Table Manufacturing Plants Distribution of Global Call Centers Major Manufacturers in 2016
Table R&D Status and Technology Source of Global Call Centers Major Manufacturers in 2016
Table Raw Materials Sources Analysis of Global Call Centers Major Manufacturers in 2016
Table Global Capacity, Sales, Price, Cost, Sales Revenue (M USD) and Gross Margin of Call Centers 2012-2017
Figure Global 2012-2017E Call Centers Market Size (Volume) and Growth Rate
Figure Global 2012-2017E Call Centers Market Size (Value) and Growth Rate
Table 2012-2017E Global Call Centers Capacity and Growth Rate
Table 2016 Global Call Centers Capacity (K Units) List (Company Segment)
Table 2012-2017E Global Call Centers Sales (K Units) and Growth Rate
Table 2016 Global Call Centers Sales (K Units) List (Company Segment)
Table 2012-2017E Global Call Centers Sales Price (USD/Unit)
Table 2016 Global Call Centers Sales Price (USD/Unit) List (Company Segment)
Figure North America Capacity Overview
Table North America Supply, Import, Export and Consumption (K Units) of Call Centers 2012-2017E
Figure North America 2012-2017E Call Centers Sales Price (USD/Unit)
Figure North America 2016 Call Centers Sales Market Share
Figure China Capacity Overview
Table China Supply, Import, Export and Consumption (K Units) of Call Centers 2012-2017E
Figure China 2012-2017E Call Centers Sales Price (USD/Unit)
Figure China 2016 Call Centers Sales Market Share
Figure Europe Capacity Overview
Table Europe Supply, Import, Export and Consumption (K Units) of Call Centers 2012-2017E
Figure Europe 2012-2017E Call Centers Sales Price (USD/Unit)
Figure Europe 2016 Call Centers Sales Market Share
Figure Southeast Asia Capacity Overview
Table Southeast Asia Supply, Import, Export and Consumption (K Units) of Call Centers 2012-2017E
Figure Southeast Asia 2012-2017E Call Centers Sales Price (USD/Unit)
Figure Southeast Asia 2016 Call Centers Sales Market Share
Figure Japan Capacity Overview
Table Japan Supply, Import, Export and Consumption (K Units) of Call Centers 2012-2017E
Figure Japan 2012-2017E Call Centers Sales Price (USD/Unit)
Figure Japan 2016 Call Centers Sales Market Share
Figure India Capacity Overview
Table India Supply, Import, Export and Consumption (K Units) of Call Centers 2012-2017E
Figure India 2012-2017E Call Centers Sales Price (USD/Unit)
Figure India 2016 Call Centers Sales Market Share
Table Global 2012-2017E Call Centers Sales (K Units) by Type
Table Different Types Call Centers Product Interview Price
Table Global 2012-2017E Call Centers Sales (K Units) by Application
Table Different Application Call Centers Product Interview Price
Table 24 7 lnc Information List
Table Product A Overview
Table Product B Overview
Table 2016 24 7 lnc Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 24 7 lnc Call Centers Business Region Distribution
Table Alliance Data Systems,lnc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 Alliance Data Systems,lnc. Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Alliance Data Systems,lnc. Call Centers Business Region Distribution
Table ATOS S.A Information List
Table Product A Overview
Table Product B Overview
Table 2015 ATOS S.A Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 ATOS S.A Call Centers Business Region Distribution
Table BT Communications Limited Information List
Table Product A Overview
Table Product B Overview
Table 2016 BT Communications Limited Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 BT Communications Limited Call Centers Business Region Distribution
Table Capita Customer Management Limited Information List
Table Product A Overview
Table Product B Overview
Table 2016 Capita Customer Management Limited Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Capita Customer Management Limited Call Centers Business Region Distribution
Table Convergys Corp. Information List
Table Product A Overview
Table Product B Overview
Table 2016 Convergys Corp. Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Convergys Corp. Call Centers Business Region Distribution
Table Entel Call Center Information List
Table Product A Overview
Table Product B Overview
Table 2016 Entel Call Center Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 Entel Call Center Call Centers Business Region Distribution
Table EXL Service Holdings,lnc. Information List
Table Product A Overview
Table Product B Overview
Table 2016 EXL Service Holdings,lnc. Call Centers Revenue (Million USD), Sales (K Units), Ex-factory Price (USD/Unit)
Figure 2016 EXL Service Holdings,lnc. Call Centers Business Region Distribution
Figure Global 2017-2022 Call Centers Market Size (K Units) and Growth Rate Forecast
Figure Global 2017-2022 Call Centers Market Size (Million USD) and Growth Rate Forecast
Figure Global 2017-2022 Call Centers Sales Price (USD/Unit) Forecast
Figure North America 2017-2022 Call Centers Consumption Volume (K Units) and Growth Rate Forecast
Figure China 2017-2022 Call Centers Consumption Volume (K Units) and Growth Rate Forecast
Figure Europe 2017-2022 Call Centers Consumption Volume (K Units) and Growth Rate Forecast
Figure Southeast Asia 2017-2022 Call Centers Consumption Volume (K Units) and Growth Rate Forecast
Figure Japan 2017-2022 Call Centers Consumption Volume (K Units) and Growth Rate Forecast
Figure India 2017-2022 Call Centers Consumption Volume (K Units) and Growth Rate Forecast
Table Global Sales Volume (K Units) of Call Centers by Type 2017-2022
Table Global Consumption Volume (K Units) of Call Centers by Application 2017-2022
Table Traders or Distributors with Contact Information of Call Centers by Region