Customer Relationship Management Market Size, Share, & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Enterprise Size, By End-use, By Region And Segment Forecasts, 2023 - 2030
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Customer Relationship Management Market Growth & Trends
The global customer relationship management market size is expected to reach USD 163.16 billion by 2030 with a significant CAGR of 13.9% from 2023 to 2030, according to the new report by Grand View Research, Inc. The continuous demand for innovative solutions to collate critical customer data, analyze customer information, and transform it into a better customer experience strategy are driving factors for customer relationship management solutions across all sizes of businesses.
These solutions help organizations in obtaining and manage customer feedback and data through a centralized platform. These insights can further help companies in defining the areas of improvement, transforming challenges into opportunities, generating improved responses, and further enhancing the overall customer experience. Understanding customer behavior is essential for businesses of all sizes.
Given that the general public frequently spends quality time on various social networking platforms, such as Twitter, Facebook, Pinterest, LinkedIn, and Snapchat, among others, organizations have recognized that social networking platforms can provide a great opportunity to gauge changing customer behavior and the way customers interpret information about products or services.
Social customer relationship management (CRM) can particularly assist businesses at this stage in positively engaging customers and increasing brand awareness. Customer engagement is becoming increasingly important to businesses. As a result, customer engagement is increasingly becoming an important component of CRM activities. This would supplement the growth of the customer relationship management market during the forecast period.
The ongoing demand for the optimized implementation of advanced technologies such as predictive and prescriptive analytics to optimize current operational processes is a key driving factor for CRM solution investments and innovation. For instance, in September 2021, Salesforce.com, Inc. announced the collaboration with Slack, a business communication platform, to enable the sales team to collaborate in real-time to close more deals from anywhere. Furthermore, with this integration, marketing teams and agency partners can collaborate in a shared digital workspace.
Customer Relationship Management Market Report Highlights
Customer Relationship Management Market Growth & Trends
The global customer relationship management market size is expected to reach USD 163.16 billion by 2030 with a significant CAGR of 13.9% from 2023 to 2030, according to the new report by Grand View Research, Inc. The continuous demand for innovative solutions to collate critical customer data, analyze customer information, and transform it into a better customer experience strategy are driving factors for customer relationship management solutions across all sizes of businesses.
These solutions help organizations in obtaining and manage customer feedback and data through a centralized platform. These insights can further help companies in defining the areas of improvement, transforming challenges into opportunities, generating improved responses, and further enhancing the overall customer experience. Understanding customer behavior is essential for businesses of all sizes.
Given that the general public frequently spends quality time on various social networking platforms, such as Twitter, Facebook, Pinterest, LinkedIn, and Snapchat, among others, organizations have recognized that social networking platforms can provide a great opportunity to gauge changing customer behavior and the way customers interpret information about products or services.
Social customer relationship management (CRM) can particularly assist businesses at this stage in positively engaging customers and increasing brand awareness. Customer engagement is becoming increasingly important to businesses. As a result, customer engagement is increasingly becoming an important component of CRM activities. This would supplement the growth of the customer relationship management market during the forecast period.
The ongoing demand for the optimized implementation of advanced technologies such as predictive and prescriptive analytics to optimize current operational processes is a key driving factor for CRM solution investments and innovation. For instance, in September 2021, Salesforce.com, Inc. announced the collaboration with Slack, a business communication platform, to enable the sales team to collaborate in real-time to close more deals from anywhere. Furthermore, with this integration, marketing teams and agency partners can collaborate in a shared digital workspace.
Customer Relationship Management Market Report Highlights
- The CRM analytics segment is anticipated to expand at a significant CAGR of 13.7% during the forecast period. Artificial Intelligence (AI) and its applications, machine learning, and the increasing use of business intelligence and analytics integration in CRM software are expected to drive segment growth over the forecast period
- The cloud segment is anticipated to expand at a significant CAGR of 16.1% during the forecast period. The segment is expected to maintain its dominance throughout the forecast period as it provides numerous benefits such as cost efficiency, accessibility, and virtually no equipment costs. Furthermore, the increasing use of mobile applications is expected to accelerate the segment's growth
- The Small & Medium Enterprises (SMEs) segment is anticipated to register a CAGR of 15.5% over the forecast period. The growing adoption of advanced technologies and minimizing business challenges are driving the implementation of customer relationship management solutions in SMEs globally
- The IT & telecom segment is likely to register the highest CAGR of 15.6% from 2022 to 2030. Competency requirements, high capital expenditure, improved customer service processes, and better sales projections are key factors driving customer relationship management solution adoption in the IT & telecom segment
- Asia Pacific is expected to reach USD 35,416.0 million by 2030 due to the increasing awareness about ground-breaking marketing strategies and sales tools to enhance customer engagement, and the rise in the number of social media platforms, and smartphone usage
CHAPTER 1 METHODOLOGY AND SCOPE
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.2.1 Purchased Database
1.2.2 GVR’s Internal Database
1.2.3 List of secondary sources
1.2.4 Primary Research
1.3 List of Data Sources
1.4 Market Formulation & Publishing
1.5 Data Validation & Publishing
1.6 List of Abbreviations
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Customer Relationship Management Market - Industry Snapshot & Key Buying Criteria, 2018 - 2030
2.2 Global Customer Relationship Management Market, 2018 - 2030 (USD Million)
2.2.1 Global customer relationship management market, by region, 2018 - 2030 (USD Million)
2.2.2 Global customer relationship management market, by solution, 2018 - 2030 (USD Million)
2.2.3 Global customer relationship management market, by deployment, 2018 - 2030 (USD Million)
2.2.4 Global customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
2.2.5 Global customer relationship management market, by end-use, 2018 - 2030 (USD Million)
CHAPTER 3 CUSTOMER RELATIONSHIP MANAGEMENT INDUSTRY OUTLOOK
3.1 Market Segmentation & Scope
3.2 Market Size and Growth Prospects
3.3 Customer Relationship Management Market - Value Chain Analysis
3.4 Customer Relationship Management Market Dynamics
3.4.1 Market driver analysis
3.4.2 Market restraint analysis
3.5 Customer Relationship Management Market - Porter’s Five Forces Analysis
3.6 Customer Relationship Management Market - PESTEL Analysis
3.7 Customer Relationship Management Market - COVID-19 Impact Analysis
CHAPTER 4 CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION OUTLOOK
4.1 Customer Relationship Management Market Share by Solution, 2022 & 2030
4.2 Customer Service
4.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.3 Customer Experience Management
4.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.4 CRM Analytics
4.4.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.5 Marketing Automation
4.5.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.6 Salesforce Automation
4.6.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.7 Social Media Monitoring
4.7.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.8 Others
4.8.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 5 CUSTOMER RELATIONSHIP MANAGEMENT DEPLOYMENT OUTLOOK
5.1 Customer Relationship Management Market Share By Deployment, 2022 & 2030
5.2 Cloud
5.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
5.3 On-premise
5.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 6 CUSTOMER RELATIONSHIP MANAGEMENT ENTERPRISE SIZE OUTLOOK
6.1 Customer Relationship Management Market Share, by Enterprise Size, 2022 & 2030
6.2 Large Enterprises
6.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
6.3 Small & Medium Enterprise
6.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 7 CUSTOMER RELATIONSHIP MANAGEMENT END-USE OUTLOOK
7.1 Customer Relationship Management Market Share by End-use, 2022 & 2030
7.2 BFSI
7.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.3 Retail
7.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.4 Healthcare
7.4.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.5 IT & Telecom
7.5.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.6 Discrete Manufacturing
7.6.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.7 Government & Education
7.7.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.8 Others
7.8.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 8 CUSTOMER RELATIONSHIP MANAGEMENT REGIONAL OUTLOOK
8.1 Customer Relationship Management Market Share by Region, 2022 & 2030
8.2 North America
8.2.1 North America Market estimates and forecasts by solution, 2018 - 2030 (USD Million)
8.2.2 North America Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.3 North America Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.4 North America Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.2.5 U.S.
8.2.5.1 U.S. Market estimates and forecasts, 2018 - 2030 (USD Million)
8.2.5.2 U.S. Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.2.5.3 U.S. Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.5.4 U.S. Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.5.5 U.S. Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.2.6 Canada
8.2.6.1 Canada Market estimates and forecasts, 2018 - 2030 (USD Million)
8.2.6.2 Canada Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.2.6.3 Canada Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.6.4 Canada Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.6.5 Canada Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.2.7 Mexico
8.2.7.1 Mexico Market estimates and forecasts, 2018 - 2030 (USD Million)
8.2.7.2 Mexico Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.2.7.3 Mexico Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.7.4 Mexico Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.7.5 Mexico Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.3 Europe
8.3.1 Europe market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.2 Europe Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.3 Europe Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.4 Europe market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.5 U.K.
8.3.5.1 U.K. market customer relationship management, 2018 - 2030 (USD Million)
8.3.5.2 U.K. market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.5.3 U.K. Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.5.4 U.K. Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.5.5 U.K. market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.6 Germany
8.3.6.1 Germany market customer relationship management, 2018 - 2030 (USD Million)
8.3.6.2 Germany market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.6.3 Germany Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.6.4 Germany Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.6.5 Germany market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.7 France
8.3.7.1 France market customer relationship management, 2018 - 2030 (USD Million)
8.3.7.2 France market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.7.3 France Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.7.4 France Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.7.5 France market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.8 Spain
8.3.8.1 Spain market customer relationship management, 2018 - 2030 (USD Million)
8.3.8.2 Spain market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.8.3 Spain Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.8.4 Spain Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.8.5 Spain market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.4 Asia Pacific
8.4.1 Asia Pacific Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.2 Asia Pacific Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.3 Asia Pacific Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.4 Asia Pacific Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.4.5 China
8.4.5.1 China market customer relationship management, 2018 - 2030 (USD Million)
8.4.5.2 China market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.4.5.3 China Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.5.4 China Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.5.5 China market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.4.6 India
8.4.6.1 India market customer relationship management, 2018 - 2030 (USD Million)
8.4.6.2 India market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.4.6.3 India Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.6.4 India Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.6.5 India market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.4.7 Japan
8.4.7.1 Japan market customer relationship management, 2018 - 2030 (USD Million)
8.4.7.2 Japan Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.7.3 Japan Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.7.4 Japan Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.7.5 Japan Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.4.8 Australia
8.4.8.1 Australia market customer relationship management, 2018 - 2030 (USD Million)
8.4.8.2 Australia Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.8.3 Australia Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.8.4 Australia Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.8.5 Australia Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.4.9 New Zealand
8.4.9.1 New Zealand market customer relationship management, 2018 - 2030 (USD Million)
8.4.9.2 New Zealand Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.9.3 New Zealand Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.9.4 New Zealand Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.9.5 New Zealand Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.5 South America
8.5.1 South America Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.5.2 South America Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.5.3 South America Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.5.4 South America Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.5.5 Brazil
8.4.5.1 Brazil market customer relationship management, 2018 - 2030 (USD Million)
8.4.5.2 Brazil Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.5.3 Brazil Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.5.4 Brazil Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.5.5 Brazil Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.6 MEA
8.6.1 MEA Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.6.2 MEA Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.6.3 MEA Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.6.4 MEA Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.6.5 UAE
8.6.5.1 UAE market customer relationship management, 2018 - 2030 (USD Million)
8.6.5.2 UAE Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.6.5.3 UAE Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.6.5.4 UAE Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.6.5.5 UAE Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.6.6 Saudi Arabia
8.6.6.1 Saudi Arabia market customer relationship management, 2018 - 2030 (USD Million)
8.6.6.2 Saudi Arabia Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.6.6.3 Saudi Arabia Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.6.6.4 Saudi Arabia Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.6.6.5 Saudi Arabia Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
CHAPTER 9 COMPETITIVE ANALYSIS
9.1 Recent Developments and Impact Analysis, by Key Market Participants
9.2 Company/Competition Categorization
9.3 Vendor Landscape
9.3.1 Customer Relationship Management Market: Key Company Market Ranking/Share Analysis, 2022
CHAPTER 10 COMPETITIVE LANDSCAPE
10.1 Salesforce.com, Inc.
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Microsoft Corporation
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 SAP SE
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic initiatives
10.4 Oracle Corporation
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 ADOBE INC.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 SugarCRM Inc.
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic initiatives
10.7 Zoho Corporation Pvt. Ltd
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic initiatives
10.8 Copper CRM, Inc.
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 Insightly, Inc
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Creatio
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.2.1 Purchased Database
1.2.2 GVR’s Internal Database
1.2.3 List of secondary sources
1.2.4 Primary Research
1.3 List of Data Sources
1.4 Market Formulation & Publishing
1.5 Data Validation & Publishing
1.6 List of Abbreviations
CHAPTER 2 EXECUTIVE SUMMARY
2.1 Customer Relationship Management Market - Industry Snapshot & Key Buying Criteria, 2018 - 2030
2.2 Global Customer Relationship Management Market, 2018 - 2030 (USD Million)
2.2.1 Global customer relationship management market, by region, 2018 - 2030 (USD Million)
2.2.2 Global customer relationship management market, by solution, 2018 - 2030 (USD Million)
2.2.3 Global customer relationship management market, by deployment, 2018 - 2030 (USD Million)
2.2.4 Global customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
2.2.5 Global customer relationship management market, by end-use, 2018 - 2030 (USD Million)
CHAPTER 3 CUSTOMER RELATIONSHIP MANAGEMENT INDUSTRY OUTLOOK
3.1 Market Segmentation & Scope
3.2 Market Size and Growth Prospects
3.3 Customer Relationship Management Market - Value Chain Analysis
3.4 Customer Relationship Management Market Dynamics
3.4.1 Market driver analysis
3.4.2 Market restraint analysis
3.5 Customer Relationship Management Market - Porter’s Five Forces Analysis
3.6 Customer Relationship Management Market - PESTEL Analysis
3.7 Customer Relationship Management Market - COVID-19 Impact Analysis
CHAPTER 4 CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION OUTLOOK
4.1 Customer Relationship Management Market Share by Solution, 2022 & 2030
4.2 Customer Service
4.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.3 Customer Experience Management
4.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.4 CRM Analytics
4.4.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.5 Marketing Automation
4.5.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.6 Salesforce Automation
4.6.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.7 Social Media Monitoring
4.7.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
4.8 Others
4.8.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 5 CUSTOMER RELATIONSHIP MANAGEMENT DEPLOYMENT OUTLOOK
5.1 Customer Relationship Management Market Share By Deployment, 2022 & 2030
5.2 Cloud
5.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
5.3 On-premise
5.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 6 CUSTOMER RELATIONSHIP MANAGEMENT ENTERPRISE SIZE OUTLOOK
6.1 Customer Relationship Management Market Share, by Enterprise Size, 2022 & 2030
6.2 Large Enterprises
6.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
6.3 Small & Medium Enterprise
6.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 7 CUSTOMER RELATIONSHIP MANAGEMENT END-USE OUTLOOK
7.1 Customer Relationship Management Market Share by End-use, 2022 & 2030
7.2 BFSI
7.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.3 Retail
7.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.4 Healthcare
7.4.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.5 IT & Telecom
7.5.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.6 Discrete Manufacturing
7.6.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.7 Government & Education
7.7.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
7.8 Others
7.8.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
CHAPTER 8 CUSTOMER RELATIONSHIP MANAGEMENT REGIONAL OUTLOOK
8.1 Customer Relationship Management Market Share by Region, 2022 & 2030
8.2 North America
8.2.1 North America Market estimates and forecasts by solution, 2018 - 2030 (USD Million)
8.2.2 North America Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.3 North America Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.4 North America Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.2.5 U.S.
8.2.5.1 U.S. Market estimates and forecasts, 2018 - 2030 (USD Million)
8.2.5.2 U.S. Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.2.5.3 U.S. Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.5.4 U.S. Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.5.5 U.S. Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.2.6 Canada
8.2.6.1 Canada Market estimates and forecasts, 2018 - 2030 (USD Million)
8.2.6.2 Canada Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.2.6.3 Canada Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.6.4 Canada Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.6.5 Canada Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.2.7 Mexico
8.2.7.1 Mexico Market estimates and forecasts, 2018 - 2030 (USD Million)
8.2.7.2 Mexico Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.2.7.3 Mexico Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.2.7.4 Mexico Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.2.7.5 Mexico Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.3 Europe
8.3.1 Europe market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.2 Europe Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.3 Europe Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.4 Europe market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.5 U.K.
8.3.5.1 U.K. market customer relationship management, 2018 - 2030 (USD Million)
8.3.5.2 U.K. market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.5.3 U.K. Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.5.4 U.K. Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.5.5 U.K. market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.6 Germany
8.3.6.1 Germany market customer relationship management, 2018 - 2030 (USD Million)
8.3.6.2 Germany market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.6.3 Germany Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.6.4 Germany Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.6.5 Germany market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.7 France
8.3.7.1 France market customer relationship management, 2018 - 2030 (USD Million)
8.3.7.2 France market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.7.3 France Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.7.4 France Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.7.5 France market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.3.8 Spain
8.3.8.1 Spain market customer relationship management, 2018 - 2030 (USD Million)
8.3.8.2 Spain market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.3.8.3 Spain Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.3.8.4 Spain Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.3.8.5 Spain market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.4 Asia Pacific
8.4.1 Asia Pacific Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.2 Asia Pacific Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.3 Asia Pacific Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.4 Asia Pacific Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.4.5 China
8.4.5.1 China market customer relationship management, 2018 - 2030 (USD Million)
8.4.5.2 China market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.4.5.3 China Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.5.4 China Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.5.5 China market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.4.6 India
8.4.6.1 India market customer relationship management, 2018 - 2030 (USD Million)
8.4.6.2 India market customer relationship management, by solution, 2018 - 2030 (USD Million)
8.4.6.3 India Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.6.4 India Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.6.5 India market customer relationship management, by end-use, 2018 - 2030 (USD Million)
8.4.7 Japan
8.4.7.1 Japan market customer relationship management, 2018 - 2030 (USD Million)
8.4.7.2 Japan Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.7.3 Japan Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.7.4 Japan Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.7.5 Japan Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.4.8 Australia
8.4.8.1 Australia market customer relationship management, 2018 - 2030 (USD Million)
8.4.8.2 Australia Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.8.3 Australia Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.8.4 Australia Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.8.5 Australia Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.4.9 New Zealand
8.4.9.1 New Zealand market customer relationship management, 2018 - 2030 (USD Million)
8.4.9.2 New Zealand Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.9.3 New Zealand Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.9.4 New Zealand Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.9.5 New Zealand Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.5 South America
8.5.1 South America Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.5.2 South America Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.5.3 South America Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.5.4 South America Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.5.5 Brazil
8.4.5.1 Brazil market customer relationship management, 2018 - 2030 (USD Million)
8.4.5.2 Brazil Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.4.5.3 Brazil Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.4.5.4 Brazil Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.4.5.5 Brazil Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.6 MEA
8.6.1 MEA Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.6.2 MEA Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.6.3 MEA Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.6.4 MEA Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.6.5 UAE
8.6.5.1 UAE market customer relationship management, 2018 - 2030 (USD Million)
8.6.5.2 UAE Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.6.5.3 UAE Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.6.5.4 UAE Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.6.5.5 UAE Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
8.6.6 Saudi Arabia
8.6.6.1 Saudi Arabia market customer relationship management, 2018 - 2030 (USD Million)
8.6.6.2 Saudi Arabia Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
8.6.6.3 Saudi Arabia Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
8.6.6.4 Saudi Arabia Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
8.6.6.5 Saudi Arabia Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
CHAPTER 9 COMPETITIVE ANALYSIS
9.1 Recent Developments and Impact Analysis, by Key Market Participants
9.2 Company/Competition Categorization
9.3 Vendor Landscape
9.3.1 Customer Relationship Management Market: Key Company Market Ranking/Share Analysis, 2022
CHAPTER 10 COMPETITIVE LANDSCAPE
10.1 Salesforce.com, Inc.
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Microsoft Corporation
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 SAP SE
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic initiatives
10.4 Oracle Corporation
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 ADOBE INC.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 SugarCRM Inc.
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic initiatives
10.7 Zoho Corporation Pvt. Ltd
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic initiatives
10.8 Copper CRM, Inc.
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 Insightly, Inc
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Creatio
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives
LIST OF TABLES
TABLE 1 Customer relationship management market - Industry snapshot & key buying criteria, 2018 - 2030
TABLE 2 Global customer relationship management market, 2018 - 2030 (USD Million)
TABLE 3 Global customer relationship management market, by region 2018 - 2030 (USD Million)
TABLE 4 Global customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 5 Global customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 6 Global customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 7 Global customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 8 Customer relationship management market - Key developments
TABLE 9 Customer relationship management - Company ranking
TABLE 10 Customer relationship management - Key market driver impact
TABLE 11 Customer relationship management - Key market restraint impact
TABLE 12 CRM customer service market, 2018 - 2030 (USD Million)
TABLE 13 CRM customer service market, by region 2018 - 2030 (USD Million)
TABLE 14 CRM customer experience management market, 2018 - 2030 (USD Million)
TABLE 15 CRM customer experience management market, by region 2018 - 2030 (USD Million)
TABLE 16 CRM analytics market, 2018 - 2030 (USD Million)
TABLE 17 CRM analytics market, by region 2018 - 2030 (USD Million)
TABLE 18 CRM marketing automation market, 2018 - 2030 (USD Million)
TABLE 19 CRM marketing automation market, by region, 2018 - 2030 (USD Million)
TABLE 20 CRM salesforce automation market, 2018 - 2030 (USD Million)
TABLE 21 CRM salesforce automation market, by region, 2018 - 2030 (USD Million)
TABLE 22 CRM social media monitoring market, 2018 - 2030 (USD Million)
TABLE 23 CRM social media monitoring market, by region, 2018 - 2030 (USD Million)
TABLE 24 Other CRM solutions market, 2018 - 2030 (USD Million)
TABLE 25 Other CRM solutions market, by region, 2018 - 2030 (USD Million)
TABLE 26 On-premise customer relationship management market, 2018 - 2030 (USD Million)
TABLE 27 On-premise customer relationship management market, by region, 2018 - 2030 (USD Million)
TABLE 28 Cloud customer relationship management market, 2018 - 2030 (USD Million)
TABLE 29 Cloud customer relationship management market, by region, 2018 - 2030 (USD Million)
TABLE 30 Customer relationship management market in large enterprises, 2018 - 2030 (USD Million)
TABLE 31 Customer relationship management market in large enterprises, by region, 2018 - 2030 (USD Million)
TABLE 32 Customer relationship management market in Small and Medium Enterprise, 2018 - 2030 (USD Million)
TABLE 33 Customer relationship management market in Small and Medium Enterprise, by region, 2018 - 2030 (USD Million)
TABLE 34 Customer relationship management market in BFSI, 2018 - 2030 (USD Million)
TABLE 35 Customer relationship management market in BFSI, by region 2018 - 2030 (USD Million)
TABLE 36 Customer relationship management market in retail, 2018 - 2030 (USD Million)
TABLE 37 Customer relationship management market in retail, by region 2018 - 2030 (USD Million)
TABLE 38 Customer relationship management market in healthcare, 2018 - 2030 (USD Million)
TABLE 39 Customer relationship management market in healthcare, by region 2018 - 2030 (USD Million)
TABLE 40 Customer relationship management market in IT & telecom, 2018 - 2030 (USD Million)
TABLE 41 Customer relationship management market in IT & telecom, by region, 2018 - 2030 (USD Million)
TABLE 42 Customer relationship management market in discrete manufacturing, 2018 - 2030 (USD Million)
TABLE 43 Customer relationship management market in discrete manufacturing, by region, 2018 - 2030 (USD Million)
TABLE 44 Customer relationship management market in government & education, 2018 - 2030 (USD Million)
TABLE 45 Customer relationship management market in government & education, by region, 2018 - 2030 (USD Million)
TABLE 46 Customer relationship management market in other applications, 2018 - 2030 (USD Million)
TABLE 47 Customer relationship management market in other applications, by region, 2018 - 2030 (USD Million)
TABLE 48 North America customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 49 North America customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 50 North America customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 51 North America customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 52 U.S. customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 53 U.S. customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 54 U.S. customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 55 U.S. customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 56 Canada customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 57 Canada customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 58 Canada customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 59 Canada customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 60 Mexico customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 61 Mexico customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 62 Mexico customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 63 Mexico customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 64 Europe customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 65 Europe customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 66 Europe customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 67 Europe customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 68 U.K. customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 69 U.K. customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 70 U.K. customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 71 U.K. customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 72 Germany customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 73 Germany customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 74 Germany customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 75 Germany customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 76 France customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 77 France customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 78 France customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 79 France customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 80 Spain customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 81 Spain customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 82 Spain customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 83 Spain customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 84 Asia Pacific customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 85 Asia Pacific customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 86 Asia Pacific customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 87 Asia Pacific customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 88 China customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 89 China customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 90 China customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 91 China customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 92 India customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 93 India customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 94 India customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 95 India customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 96 Japan customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 97 Japan customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 98 Japan customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 99 Japan customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 100 Australia customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 101 Australia customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 102 Australia customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 103 Australia customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 104 New Zealand customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 105 New Zealand customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 106 New Zealand customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 107 New Zealand customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 108 South America customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 109 South America customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 110 South America customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 111 South America customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 112 Brazil customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 113 Brazil customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 114 Brazil customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 115 Brazil customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 116 MEA customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 117 MEA customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 118 MEA customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 119 MEA customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 116 UAE customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 117 UAE customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 118 UAE customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 119 UAE customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 116 Saudi Arabia customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 117 Saudi Arabia customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 118 Saudi Arabia customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 119 Saudi Arabia customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 1 Customer relationship management market - Industry snapshot & key buying criteria, 2018 - 2030
TABLE 2 Global customer relationship management market, 2018 - 2030 (USD Million)
TABLE 3 Global customer relationship management market, by region 2018 - 2030 (USD Million)
TABLE 4 Global customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 5 Global customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 6 Global customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 7 Global customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 8 Customer relationship management market - Key developments
TABLE 9 Customer relationship management - Company ranking
TABLE 10 Customer relationship management - Key market driver impact
TABLE 11 Customer relationship management - Key market restraint impact
TABLE 12 CRM customer service market, 2018 - 2030 (USD Million)
TABLE 13 CRM customer service market, by region 2018 - 2030 (USD Million)
TABLE 14 CRM customer experience management market, 2018 - 2030 (USD Million)
TABLE 15 CRM customer experience management market, by region 2018 - 2030 (USD Million)
TABLE 16 CRM analytics market, 2018 - 2030 (USD Million)
TABLE 17 CRM analytics market, by region 2018 - 2030 (USD Million)
TABLE 18 CRM marketing automation market, 2018 - 2030 (USD Million)
TABLE 19 CRM marketing automation market, by region, 2018 - 2030 (USD Million)
TABLE 20 CRM salesforce automation market, 2018 - 2030 (USD Million)
TABLE 21 CRM salesforce automation market, by region, 2018 - 2030 (USD Million)
TABLE 22 CRM social media monitoring market, 2018 - 2030 (USD Million)
TABLE 23 CRM social media monitoring market, by region, 2018 - 2030 (USD Million)
TABLE 24 Other CRM solutions market, 2018 - 2030 (USD Million)
TABLE 25 Other CRM solutions market, by region, 2018 - 2030 (USD Million)
TABLE 26 On-premise customer relationship management market, 2018 - 2030 (USD Million)
TABLE 27 On-premise customer relationship management market, by region, 2018 - 2030 (USD Million)
TABLE 28 Cloud customer relationship management market, 2018 - 2030 (USD Million)
TABLE 29 Cloud customer relationship management market, by region, 2018 - 2030 (USD Million)
TABLE 30 Customer relationship management market in large enterprises, 2018 - 2030 (USD Million)
TABLE 31 Customer relationship management market in large enterprises, by region, 2018 - 2030 (USD Million)
TABLE 32 Customer relationship management market in Small and Medium Enterprise, 2018 - 2030 (USD Million)
TABLE 33 Customer relationship management market in Small and Medium Enterprise, by region, 2018 - 2030 (USD Million)
TABLE 34 Customer relationship management market in BFSI, 2018 - 2030 (USD Million)
TABLE 35 Customer relationship management market in BFSI, by region 2018 - 2030 (USD Million)
TABLE 36 Customer relationship management market in retail, 2018 - 2030 (USD Million)
TABLE 37 Customer relationship management market in retail, by region 2018 - 2030 (USD Million)
TABLE 38 Customer relationship management market in healthcare, 2018 - 2030 (USD Million)
TABLE 39 Customer relationship management market in healthcare, by region 2018 - 2030 (USD Million)
TABLE 40 Customer relationship management market in IT & telecom, 2018 - 2030 (USD Million)
TABLE 41 Customer relationship management market in IT & telecom, by region, 2018 - 2030 (USD Million)
TABLE 42 Customer relationship management market in discrete manufacturing, 2018 - 2030 (USD Million)
TABLE 43 Customer relationship management market in discrete manufacturing, by region, 2018 - 2030 (USD Million)
TABLE 44 Customer relationship management market in government & education, 2018 - 2030 (USD Million)
TABLE 45 Customer relationship management market in government & education, by region, 2018 - 2030 (USD Million)
TABLE 46 Customer relationship management market in other applications, 2018 - 2030 (USD Million)
TABLE 47 Customer relationship management market in other applications, by region, 2018 - 2030 (USD Million)
TABLE 48 North America customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 49 North America customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 50 North America customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 51 North America customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 52 U.S. customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 53 U.S. customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 54 U.S. customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 55 U.S. customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 56 Canada customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 57 Canada customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 58 Canada customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 59 Canada customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 60 Mexico customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 61 Mexico customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 62 Mexico customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 63 Mexico customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 64 Europe customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 65 Europe customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 66 Europe customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 67 Europe customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 68 U.K. customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 69 U.K. customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 70 U.K. customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 71 U.K. customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 72 Germany customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 73 Germany customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 74 Germany customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 75 Germany customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 76 France customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 77 France customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 78 France customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 79 France customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 80 Spain customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 81 Spain customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 82 Spain customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 83 Spain customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 84 Asia Pacific customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 85 Asia Pacific customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 86 Asia Pacific customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 87 Asia Pacific customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 88 China customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 89 China customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 90 China customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 91 China customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 92 India customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 93 India customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 94 India customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 95 India customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 96 Japan customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 97 Japan customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 98 Japan customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 99 Japan customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 100 Australia customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 101 Australia customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 102 Australia customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 103 Australia customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 104 New Zealand customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 105 New Zealand customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 106 New Zealand customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 107 New Zealand customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 108 South America customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 109 South America customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 110 South America customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 111 South America customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 112 Brazil customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 113 Brazil customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 114 Brazil customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 115 Brazil customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 116 MEA customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 117 MEA customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 118 MEA customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 119 MEA customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 116 UAE customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 117 UAE customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 118 UAE customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 119 UAE customer relationship management market, by end-use, 2018 - 2030 (USD Million)
TABLE 116 Saudi Arabia customer relationship management market, by solution, 2018 - 2030 (USD Million)
TABLE 117 Saudi Arabia customer relationship management market, by deployment, 2018 - 2030 (USD Million)
TABLE 118 Saudi Arabia customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
TABLE 119 Saudi Arabia customer relationship management market, by end-use, 2018 - 2030 (USD Million)
LIST OF FIGURES
FIG. 1 Market segmentation and scope
FIG. 2 Customer relationship management market, 2018 - 2030 (USD Million)
FIG. 3 Customer relationship management - Value chain analysis
FIG. 4 Customer relationship management - Market dynamics
FIG. 5 Global customer relationship management market - Company market share analysis
FIG. 6 Key opportunities prioritized
FIG. 7 Customer relationship management market - Porter’s five forces analysis
FIG. 8 Customer relationship management market - PESTEL analysis
FIG. 9 Customer relationship management market share, by solution, 2022 & 2030
FIG. 10 Customer relationship management market share, by deployment, 2022 & 2030
FIG. 11 Customer relationship management market share, by enterprise size, 2022 & 2030
FIG. 12 Customer relationship management market share, by end-use, 2022 & 2030
FIG. 13 Customer relationship management market share, by region, 2022 & 2030
FIG. 14 Regional market place - Key takeaways
FIG. 15 North America customer relationship management market - Key takeaways
FIG. 16 Europe customer relationship management market - Key takeaways
FIG. 17 Asia Pacific customer relationship management market - Key takeaways
FIG. 18 Latin America customer relationship management market - Key takeaways
FIG. 19 MEA customer relationship management market - Key takeaways
FIG. 1 Market segmentation and scope
FIG. 2 Customer relationship management market, 2018 - 2030 (USD Million)
FIG. 3 Customer relationship management - Value chain analysis
FIG. 4 Customer relationship management - Market dynamics
FIG. 5 Global customer relationship management market - Company market share analysis
FIG. 6 Key opportunities prioritized
FIG. 7 Customer relationship management market - Porter’s five forces analysis
FIG. 8 Customer relationship management market - PESTEL analysis
FIG. 9 Customer relationship management market share, by solution, 2022 & 2030
FIG. 10 Customer relationship management market share, by deployment, 2022 & 2030
FIG. 11 Customer relationship management market share, by enterprise size, 2022 & 2030
FIG. 12 Customer relationship management market share, by end-use, 2022 & 2030
FIG. 13 Customer relationship management market share, by region, 2022 & 2030
FIG. 14 Regional market place - Key takeaways
FIG. 15 North America customer relationship management market - Key takeaways
FIG. 16 Europe customer relationship management market - Key takeaways
FIG. 17 Asia Pacific customer relationship management market - Key takeaways
FIG. 18 Latin America customer relationship management market - Key takeaways
FIG. 19 MEA customer relationship management market - Key takeaways
