Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
The bot services market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors such as initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience, ability to replace human agents in customer service, and increased user engagement on social media platforms are expected to offer opportunities for the bot services market across the globe.
Bots are primarily used as conversational tools to improve end user engagement, thereby enhancing user experience. Bots have become a predominant component of Artificial Intelligence (AI)-driven technologies over the past few years. There have been continuous developments in building highly advanced frameworks and platforms catering efficiently to end users. Recently, the deployment of bots has increased significantly across various verticals.
Factors such as integration of chatbots with social media to augment marketing strategy, innovations in AI and ML technologies for chatbots resulting in better customer experience, rise in the need for 24x7 customer support at a lower operational cost, customer service automation during and post COVID-19, and minimization of human errors leads to an increase in accuracy to boost the demand for bot services in the market. Organizations across the globe are dedicatedly investing in AI and ML technologies to improve user experience and stay competitive in the changing market environment.
COVID-19 has wreaked havoc on people's lives and livelihoods across the world. Individuals and customer service teams found it challenging to handle client inquiries and maintain satisfaction metrics to respond to the urgent needs of their customers. Customer interactions with firms, particularly during times of crisis, can have an instant and lasting impact on their sense of trust and loyalty. customer experience (CX) leaders need to adapt and react to longer-term changes in customer behavior. Both the decrease in disposable income and the psychological impact of COVID-19 have an impact on consumer spending. Consumers in Brazil, Japan, Italy, and Spain, for example, have ceased making non-essential purchases and have become pickier, feeling more financially overwhelmed and prioritizing financial recovery.
The content management segment to register for the highest CAGR during the forecast period
Based on applications, the bot services market is segmented into customer engagement & retention, workforce management, agent performance management, content management, appointment scheduling, employee onboarding, and others. The content management segment is estimated to witness highest growth rate during the forecast period. Customers these days want to read bite-sized content. Bots can be programmed to just offer news summaries and share specifics as users inquire about them. Thus, bots become a great technique for media publishers to communicate with their audiences and track engagement to acquire useful information about reader interests. Moreover, bot services provide users with a rich set of responses by incorporating various different response types to improve the user experience.
The social media segment to account for the highest CAGR during the forecast period
Based on mode of channel, the bot services market is segmented into website, contact centers, social media, and mobile applications. The social media segment is expected grow at a higher CAGR during the forecast period. Social media platforms include messenger apps and social media networks, such as Facebook, YouTube, Twitter, Skype, Kik, Telegram, WeChat, and Line. A massive number of active users on social media platforms is driving businesses to communicate with the end users via bots on these social media platforms. Bots implemented on social media platforms help organizations deliver personalized, self-service, and social experiences to their customers.
Asia Pacific to hold highest CAGR during the forecast period
The Asia Pacific bot services market is expected to grow at the highest CAGR of 36.3% from 2022 to 2027, due to growing industrialization in this region. This market is also expected to account for the significant adoption of bot services. Countries such as China, Japan, and India are leveraging information-intensive AI technologies, and bot service is one of the leading technology trends. IBM, Google, and AWS are the vendors operating in the market in the region, along with several other significant bot service providers. The adoption of AI technologies by companies across different verticals, such as BFSI, travel, hospitality, and retail, is expected to contribute to the growth of the bot services market in Asia Pacific.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the bot services market.
Research Coverage
The market study covers the bot services market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, mapping type, application, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall bot services market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
Bots are primarily used as conversational tools to improve end user engagement, thereby enhancing user experience. Bots have become a predominant component of Artificial Intelligence (AI)-driven technologies over the past few years. There have been continuous developments in building highly advanced frameworks and platforms catering efficiently to end users. Recently, the deployment of bots has increased significantly across various verticals.
Factors such as integration of chatbots with social media to augment marketing strategy, innovations in AI and ML technologies for chatbots resulting in better customer experience, rise in the need for 24x7 customer support at a lower operational cost, customer service automation during and post COVID-19, and minimization of human errors leads to an increase in accuracy to boost the demand for bot services in the market. Organizations across the globe are dedicatedly investing in AI and ML technologies to improve user experience and stay competitive in the changing market environment.
COVID-19 has wreaked havoc on people's lives and livelihoods across the world. Individuals and customer service teams found it challenging to handle client inquiries and maintain satisfaction metrics to respond to the urgent needs of their customers. Customer interactions with firms, particularly during times of crisis, can have an instant and lasting impact on their sense of trust and loyalty. customer experience (CX) leaders need to adapt and react to longer-term changes in customer behavior. Both the decrease in disposable income and the psychological impact of COVID-19 have an impact on consumer spending. Consumers in Brazil, Japan, Italy, and Spain, for example, have ceased making non-essential purchases and have become pickier, feeling more financially overwhelmed and prioritizing financial recovery.
The content management segment to register for the highest CAGR during the forecast period
Based on applications, the bot services market is segmented into customer engagement & retention, workforce management, agent performance management, content management, appointment scheduling, employee onboarding, and others. The content management segment is estimated to witness highest growth rate during the forecast period. Customers these days want to read bite-sized content. Bots can be programmed to just offer news summaries and share specifics as users inquire about them. Thus, bots become a great technique for media publishers to communicate with their audiences and track engagement to acquire useful information about reader interests. Moreover, bot services provide users with a rich set of responses by incorporating various different response types to improve the user experience.
The social media segment to account for the highest CAGR during the forecast period
Based on mode of channel, the bot services market is segmented into website, contact centers, social media, and mobile applications. The social media segment is expected grow at a higher CAGR during the forecast period. Social media platforms include messenger apps and social media networks, such as Facebook, YouTube, Twitter, Skype, Kik, Telegram, WeChat, and Line. A massive number of active users on social media platforms is driving businesses to communicate with the end users via bots on these social media platforms. Bots implemented on social media platforms help organizations deliver personalized, self-service, and social experiences to their customers.
Asia Pacific to hold highest CAGR during the forecast period
The Asia Pacific bot services market is expected to grow at the highest CAGR of 36.3% from 2022 to 2027, due to growing industrialization in this region. This market is also expected to account for the significant adoption of bot services. Countries such as China, Japan, and India are leveraging information-intensive AI technologies, and bot service is one of the leading technology trends. IBM, Google, and AWS are the vendors operating in the market in the region, along with several other significant bot service providers. The adoption of AI technologies by companies across different verticals, such as BFSI, travel, hospitality, and retail, is expected to contribute to the growth of the bot services market in Asia Pacific.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the bot services market.
- By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
- By Designation: C-Level Executives: 35%, D-Level Executives: 25%, and Managers: 40%
- By Region: APAC: 25%, Europe: 30%, North America: 30%, MEA: 10%, Latin America: 5%
Research Coverage
The market study covers the bot services market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, mapping type, application, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall bot services market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.3.3 YEARS CONSIDERED FOR THE STUDY
1.4 CURRENCY CONSIDERED
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 BOT SERVICES MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 2 PRIMARY INTERVIEWS
2.1.2.1 Breakup of primary profiles
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
FIGURE 2 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 3 BOT SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM BOT PLATFORM/ FRAMEWORK OF THE BOT SERVICES MARKET
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM THE PLATFORM AND FRAMEWORK OF THE BOT SERVICES MARKET
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SERVICES OF THE BOT SERVICES MARKET
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF BOT SERVICES THROUGH OVERALL BOT SERVICES SPENDING
2.4 MARKET FORECAST
TABLE 3 FACTOR ANALYSIS
2.5 COMPANY EVALUATION MATRIX METHODOLOGY
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7 ASSUMPTIONS FOR THE STUDY
2.8 LIMITATIONS OF THE STUDY
2.9 IMPLICATIONS OF COVID-19 ON THE BOT SERVICES MARKET
FIGURE 10 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021
3 EXECUTIVE SUMMARY
TABLE 4 GLOBAL BOT SERVICES MARKET SIZE AND GROWTH RATE, 2016–2021 (USD MILLION, Y-O-Y %)
TABLE 5 GLOBAL BOT SERVICES MARKET SIZE AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %)
FIGURE 11 BOT SERVICES MARKET SNAPSHOT, BY SERVICE
FIGURE 12 BOT SERVICES MARKET SNAPSHOT, BY INTERACTION TYPE
FIGURE 13 BOT SERVICES MARKET SNAPSHOT, BY MODE OF CHANNEL
FIGURE 14 BOT SERVICES MARKET SNAPSHOT, BY APPLICATION
FIGURE 15 BOT SERVICES MARKET SNAPSHOT, BY BUSINESS FUNCTION
FIGURE 16 BOT SERVICES MARKET SNAPSHOT, BY DEPLOYMENT MODE
FIGURE 17 BOT SERVICES MARKET SNAPSHOT, BY ORGANIZATION SIZE
FIGURE 18 BOT SERVICES MARKET SNAPSHOT, BY VERTICAL
FIGURE 19 BOT SERVICES MARKET SNAPSHOT, BY REGION
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE BOT SERVICES MARKET
FIGURE 20 INTEGRATION OF CHATBOTS WITH SOCIAL MEDIA PLATFORMS TO AUGMENT MARKETING STRATEGY AND INNOVATIONS IN AI AND ML TECHNOLOGIES
4.2 BOT SERVICES MARKET: TOP 3 APPLICATIONS
FIGURE 21 THE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
4.3 BOT SERVICES MARKET: BY REGION
FIGURE 22 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2022
4.4 BOT SERVICES MARKET IN NORTH AMERICA, BY TOP 3 APPLICATIONS AND VERTICALS
FIGURE 23 THE CUSTOMER ENGAGEMENT & RETENTION APPLICATION AND THE BFSI VERTICAL TO ACCOUNT FOR THE LARGEST SHARES IN THE BOT SERVICES MARKET IN 2022
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BOT SERVICES MARKET
5.2.1 DRIVERS
5.2.1.1 Integration of chatbots with social media to augment marketing strategy
5.2.1.2 Innovations in AI and ML technologies for chatbots resulting in better customer experience
5.2.1.3 Rise in the need for 24?7 customer support at a lower operational cost
5.2.1.4 Customer service automation during and post COVID-19
5.2.1.5 Minimization of human error leads to increased accuracy
5.2.2 RESTRAINTS
5.2.2.1 The inability of bots to make dynamic decisions
5.2.2.2 Lack of accuracy in voice authentication of users
5.2.3 OPPORTUNITIES
5.2.3.1 Increased user engagement on social media platforms
5.2.3.2 Ability to replace human agents in customer service
5.2.3.3 Initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience
5.2.4 CHALLENGES
5.2.4.1 Reluctance to use bots for various applications
5.2.4.2 Shortage of skilled workforce for better execution of the AI-based projects
5.2.5 CUMULATIVE GROWTH ANALYSIS
5.3 INDUSTRY TRENDS
5.3.1 BOT SERVICES MARKET: EVOLUTION
FIGURE 25 EVOLUTION OF THE BOT SERVICES MARKET
5.3.2 ECOSYSTEM
FIGURE 26 BOT SERVICES MARKET: ECOSYSTEM
5.3.3 SUPPLY CHAIN ANALYSIS
FIGURE 27 SUPPLY CHAIN ANALYSIS
TABLE 6 BOT SERVICES MARKET: SUPPLY CHAIN
5.3.4 BOT SERVICES MARKET: COVID-19 IMPACT
5.3.5 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF THE BOT SERVICES MARKET
FIGURE 28 BOT SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
5.4 TECHNOLOGY ANALYSIS
5.4.1 MACHINE LEARNING AND BOT SERVICES
5.4.2 DEEP LEARNING AND BOT SERVICES
5.4.3 NATURAL LANGUAGE PROCESSING AND BOT SERVICES
5.4.4 CLOUD COMPUTING AND BOT SERVICES
5.5 CASE STUDY ANALYSIS
5.5.1 BFSI
5.5.1.1 Case study: Bradesco and IBM worked together to develop a team that taught Watson about the bank’s products and services to have better interaction with clients
5.5.1.2 Case study: Elevating Customer Support for the World’s Leading Insurance Company using AI
5.5.1.3 Case study: Enabling Citibank to provide seamless customer experience
5.5.2 HEALTHCARE AND LIFE SCIENCES
5.5.2.1 Case study: Simplifying prescription refills through a contextual AI assistant
5.5.2.2 Case study: Tia selected RASA’s NLU to incorporate HIPAA compliance and improve efficiency
5.5.3 IT AND TELECOM
5.5.3.1 Case study: Transforming Vodafone’s customer care strategy with a digital assistant built on Azure Cognitive Services
5.5.3.2 Case study: Elisa Estonia deployed MindTitan’s chatbot to analyze incoming chats and improve customer experience
5.5.3.3 Case study: Indian Information Systems Company processes huge number of records a day
5.5.4 RETAIL AND ECOMMERCE
5.5.4.1 Case study: Leading UK integrated digital retailer and financial services provider fully embraced conversational customer engagement
5.5.4.2 Case study: Enabling retailers to deliver personalized conversational experiences across a range of customer touchpoints
5.5.5 GOVERNMENT
5.5.5.1 Case study: Built the World's Largest WhatsApp Chatbot for The Government of India’s o?cial COVID-19 helpline
5.5.6 MEDIA AND ENTERTAINMENT
5.5.6.1 Case study: Dream 11 implemented Haptik’s support bot to enhance customer support during seasonal spike
5.5.6.2 Case study: Pandorabots provides SuperFish with a standardized solution for English language learning in rural areas of China
5.5.7 PATENT ANALYSIS
5.5.7.1 Methodology
5.5.7.2 Document Type
TABLE 7 PATENTS FILED, 2018-2021
5.5.7.3 INNOVATION AND PATENT APPLICATIONS
FIGURE 29 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2019–2022
5.5.7.4 Top applicants
FIGURE 30 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2019–2022
5.5.8 PORTER’S FIVE FORCES ANALYSIS
TABLE 8 IMPACT OF EACH FORCE ON THE BOT SERVICES MARKET
FIGURE 31 PORTER’S FIVE FORCES ANALYSIS
5.5.8.1 Threat of new entrants
5.5.8.2 Threat of substitutes
5.5.8.3 Bargaining power of suppliers
5.5.8.4 Bargaining power of buyers
5.5.8.5 Intensity of competitive rivalry
5.6 REGULATORY IMPLICATIONS
5.6.1 GENERAL DATA PROTECTION REGULATIONS
5.6.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
5.6.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS
5.6.4 SARBANES-OXLEY ACT OF 2002
5.6.5 SOC 2 TYPE II COMPLIANCE
5.6.6 ISO/IEC 27001
5.6.7 THE GRAMM–LEACH–BLILEY ACT
5.7 KEY CONFERENCES & EVENTS IN 2022–2023
TABLE 9 BOT SERVICES MARKET: DETAILED LIST OF CONFERENCES & EVENTS
5.8 TARIFF AND REGULATORY LANDSCAPE
5.8.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 13 MIDDLE EAST AND AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9 PRICING ANALYSIS
TABLE 15 AVERAGE SELLING PRICE RANGES OF SUBSCRIPTION-BASED BOT SERVICES
5.10 KEY STAKEHOLDERS & BUYING CRITERIA
5.10.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 32 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS
TABLE 16 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS (%)
5.10.2 BUYING CRITERIA
FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATION
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
6 BOT SERVICES MARKET, BY SERVICE TYPE
6.1 INTRODUCTION
6.1.1 SERVICE TYPE: BOT SERVICES MARKET DRIVERS
6.1.2 SERVICE TYPE: COVID-19 IMPACT
FIGURE 34 PLATFORM EXPECTED TO BE THE LARGER MARKET SEGMENT DURING THE FORECAST PERIOD
TABLE 18 BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 19 BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
6.2 FRAMEWORK
6.2.1 BOT FRAMEWORKS PROVIDE HIGHLY INTEGRATED TOOLS THAT HELP BOT DEVELOPERS TACKLE PROBLEMS
6.2.1.1 Bot Analytics
6.2.1.2 Natural Language Processing (NLP)
6.2.1.3 Machine Learning (ML)
6.2.1.4 Artificial Neural Network (ANN)
TABLE 20 FRAMEWORK: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 21 FRAMEWORK: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
6.3 PLATFORM
6.3.1 BOT PLATFORM OFFERS USERS A TOOLKIT TO CREATE AN INTERACTIVE BOT THAT CAN HANDLE COMPLEX QUERIES IN REAL TIME
TABLE 22 PLATFORM: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 23 PLATFORM: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
7 BOT SERVICES MARKET, BY MODE OF CHANNEL
7.1 INTRODUCTION
7.1.1 MODE OF CHANNEL: BOT SERVICES MARKET DRIVERS
7.1.2 MODE OF CHANNEL: COVID-19 IMPACT
FIGURE 35 THE SOCIAL MEDIA SEGMENT TO GROW AT THE HIGHEST GROWTH RATE IN 2022
TABLE 24 BOT SERVICES MARKET, BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 25 BOT SERVICES MARKET, BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
7.2 WEBSITES
7.2.1 BOT SERVICES DEPLOYED OVER WEBSITES CAN BE USEFUL FOR SALES AND MARKETING SUPPORT
TABLE 26 WEBSITES: BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION)
TABLE 27 WEBSITES: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
7.3 CONTACT CENTERS
7.3.1 BOTS HELP BUSINESSES IMPROVE CUSTOMER EXPERIENCE AND ENABLE BUSINESSES RESTRUCTURE THEIR ENTIRE OPERATIONS AT REDUCED INFRASTRUCTURE COST
TABLE 28 CONTACT CENTERS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 29 CONTACT CENTERS: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
7.4 SOCIAL MEDIA
7.4.1 BOTS IMPLEMENTED ON SOCIAL MEDIA PLATFORMS HELP ORGANIZATIONS DELIVER PERSONALIZED EXPERIENCES
TABLE 30 SOCIAL MEDIA: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 31 SOCIAL MEDIA: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
7.5 MOBILE APPLICATIONS
7.5.1 BOTS ACROSS MOBILE APPLICATIONS IMPROVE USER EXPERIENCE AND REDUCE THE TIME NEEDED TO FIND THE RIGHT CONTENT
TABLE 32 MOBILE APPLICATIONS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 33 MOBILE APPLICATIONS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
8 BOT SERVICES MARKET, BY INTERACTION TYPE
8.1 INTRODUCTION
8.1.1 INTERACTION TYPE: BOT SERVICES MARKET DRIVERS
8.1.2 INTERACTION TYPE: COVID-19 IMPACT
FIGURE 36 TEXT & RICH MEDIA SEGMENT TO LEAD THE BOT SERVICES MARKET IN 2022
TABLE 34 BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 35 BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
8.2 TEXT & RICH MEDIA
8.2.1 TEXT & RICH MEDIA INTERACTION TYPE INCREASES RESPONSE RATE AND THEREBY IMPROVES CUSTOMER ENGAGEMENT ACROSS DIFFERENT CHANNELS
TABLE 36 TEXT & RICH MEDIA: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 37 TEXT & RICH MEDIA: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
8.3 AUDIO
8.3.1 BY USING THE AUDIO INTERFACE MODE, CUSTOMERS CAN WITNESS THE INTERACTIVE QUALITY OF BOTS
TABLE 38 AUDIO: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 39 AUDIO: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
8.4 VIDEO
8.4.1 VIDEO BOTS HELP COMPANIES ELEVATE CUSTOMER SERVICE AND PROVIDE A PERSONALIZED USER EXPERIENCE
TABLE 40 VIDEO: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 41 VIDEO: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
9 BOT SERVICES MARKET, BY BUSINESS FUNCTION
9.1 INTRODUCTION
9.1.1 BUSINESS FUNCTION: BOT SERVICES MARKET DRIVERS
9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT
FIGURE 37 THE HUMAN RESOURCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 42 BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 43 BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
9.2 SALES & MARKETING
9.2.1 GROWING NEED TO EFFECTIVELY RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST THE DEMAND FOR BOT SERVICES ACROSS SALES & MARKETING BUSINESS FUNCTION
TABLE 44 SALES & MARKETING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 45 SALES & MARKETING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
9.3 HUMAN RESOURCE
9.3.1 BOT SERVICES ENABLE ORGANIZATIONS TO AUTOMATE EMPLOYEE ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES IN REAL TIME
TABLE 46 HUMAN RESOURCE: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 47 HUMAN RESOURCE: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
9.4 FINANCE
9.4.1 BOT SERVICES SUPPORT FINANCE TEAMS TRACK OUTSTANDING INVOICES AND AUTOMATE THE FOLLOW-UP PROCESS TO ENSURE THAT INVOICES ARE PAID AND CLOSED ON TIME
TABLE 48 FINANCE: BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION)
TABLE 49 FINANCE: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
9.5 SUPPLY CHAIN & LOGISTICS
9.5.1 ORGANIZATIONS DEPLOY BOTS TO ENHANCE THEIR SUPPLY CHAIN & LOGISTICS OPERATIONS TO DELIVER IMPROVED CUSTOMER EXPERIENCE AND OVERALL PRODUCTIVITY
TABLE 50 SUPPLY CHAIN & LOGISTICS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 51 SUPPLY CHAIN & LOGISTICS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
9.6 INFORMATION TECHNOLOGY
9.6.1 COMPANIES DEPLOY BOTS TO STREAMLINE COMPLEX IT PROCESSES AND RESOLVE CUSTOMER QUERIES AT A FASTER RATE IN REAL TIME
TABLE 52 INFORMATION TECHNOLOGY: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 53 INFORMATION TECHNOLOGY: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10 BOT SERVICES MARKET, BY APPLICATION
10.1 INTRODUCTION
10.1.1 APPLICATIONS: BOT SERVICES MARKET DRIVERS
10.1.2 APPLICATIONS: COVID-19 IMPACT
FIGURE 38 THE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 54 BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 55 BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
10.2 CUSTOMER ENGAGEMENT & RETENTION
10.2.1 INCORPORATING CHATBOTS INTO THE CUSTOMER SERVICE PROCESS CAN REDUCE CUSTOMER SERVICE COSTS
TABLE 56 CUSTOMER ENGAGEMENT & RETENTION: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 57 CUSTOMER ENGAGEMENT & RETENTION: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.3 WORKFORCE MANAGEMENT
10.3.1 A CHATBOT'S TRUE VALUE COMES FROM ITS ABILITY TO AUTOMATE REPETITIVE PROCESSES
TABLE 58 WORKFORCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 59 WORKFORCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.4 AGENT PERFORMANCE MANAGEMENT
10.4.1 WITH THE HELP OF BOT SERVICES, FIRMS CAN TRACK AGENT PERFORMANCE AND PROVIDE RELEVANT ANSWERS TO CUSTOMERS
TABLE 60 AGENT PERFORMANCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 61 AGENT PERFORMANCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.5 CONTENT MANAGEMENT
10.5.1 CHATBOTS CAN BE PROGRAMMED TO OFFER NEWS SUMMARIES AND SHARE SPECIFIC CONTENT ACROSS VARIOUS CHANNELS
TABLE 62 CONTENT MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 63 CONTENT MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.6 APPOINTMENT SCHEDULING
10.6.1 CHATBOTS CAN BE PROGRAMMED TO CONFIRM MEETINGS VIA PHONE OR VIDEO AT A PREFERRED PLACE
TABLE 64 APPOINTMENT SCHEDULING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 65 APPOINTMENT SCHEDULING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.7 EMPLOYEE ONBOARDING
10.7.1 WITH THE HELP OF BOT SERVICES, ORGANIZATIONS CAN AUTOMATE TASKS SUCH AS ENGAGING EMPLOYEES, CONDUCTING SURVEYS, AND TAKING FEEDBACK
TABLE 66 EMPLOYEE ONBOARDING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 67 EMPLOYEE ONBOARDING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.8 OTHER APPLICATIONS
TABLE 68 OTHER APPLICATIONS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 69 OTHER APPLICATIONS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
11 BOT SERVICES MARKET, BY DEPLOYMENT MODE
11.1 INTRODUCTION
11.1.1 DEPLOYMENT MODES: BOT SERVICES MARKET DRIVERS
11.1.2 DEPLOYMENT MODES: COVID-19 IMPACT
FIGURE 39 THE CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 70 BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 71 BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
11.2 ON-PREMISES
11.2.1 DATA-SENSITIVE ORGANIZATIONS TO ADOPT THE ON-PREMISES DEPLOYMENT MODE TO DEPLOY BOT SERVICES
TABLE 72 ON-PREMISES BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 73 ON-PREMISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
11.3 CLOUD
11.3.1 BENEFITS SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION TO BOOST THE GROWTH OF THE CLOUD DEPLOYMENT MODE
TABLE 74 CLOUD: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 75 CLOUD: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
12 BOT SERVICES MARKET, BY ORGANIZATION SIZE
12.1 INTRODUCTION
12.1.1 ORGANIZATION SIZE: BOT SERVICES MARKET DRIVERS
12.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
FIGURE 40 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS A HIGHER GROWTH RATE DURING THE FORECAST PERIOD
TABLE 76 BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 77 BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
12.2 LARGE ENTERPRISES
12.2.1 THE ADOPTION OF BOT SERVICES IS ON THE RISE AMONG LARGE ENTERPRISES TO OPTIMIZE COMPLEX HR PROCESSES
TABLE 78 LARGE ENTERPRISES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 79 LARGE ENTERPRISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
12.3 SMALL AND MEDIUM-SIZED ENTERPRISES
12.3.1 ADOPTION OF NEW TECHNOLOGIES TO FIX ISSUES AND ENHANCE BUSINESS PROCESSES TO BOOST THE DEMAND FOR BOT SERVICES AMONG SMES
TABLE 80 SMALL AND MEDIUM-SIZED ENTERPRISES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 81 SMALL AND MEDIUM-SIZED ENTERPRISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13 BOT SERVICES MARKET, BY VERTICAL
13.1 INTRODUCTION
13.1.1 VERTICALS: BOT SERVICES MARKET DRIVERS
13.1.2 VERTICALS: COVID-19 IMPACT
FIGURE 41 THE HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 82 BOT SERVICES MARKET, BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 83 BOT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
13.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
13.2.1 CHATBOTS HELP BANKS ENHANCE CUSTOMER SATISFACTION THROUGH THEIR PROMPT REPLIES TO CUSTOMER QUERIES
TABLE 84 BFSI: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 85 BFSI: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.3 RETAIL & ECOMMERCE
13.3.1 INCREASING DEPLOYMENT OF BOT SERVICES BY RETAIL & ECOMMERCE FIRMS TO LEAD TO GREATER CUSTOMER ENGAGEMENT AND LOYALTY
TABLE 86 RETAIL & ECOMMERCE: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 87 RETAIL AND ECOMMERCE: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.4 HEALTHCARE & LIFE SCIENCES
13.4.1 BOT SERVICES CAN ENHANCE PATIENT EXPERIENCE AND BUILD PATIENT LOYALTY WHILE IMPROVING ORGANIZATIONAL EFFICIENCY
TABLE 88 HEALTHCARE & LIFE SCIENCES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 89 HEALTHCARE & LIFE SCIENCES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.5 MEDIA & ENTERTAINMENT
13.5.1 MEDIA AND ENTERTAINMENT COMPANIES ARE OPTIMIZING CUSTOMER EXPERIENCE BY DEPLOYING BOT SERVICES ACROSS DIFFERENT CHANNELS
TABLE 90 MEDIA & ENTERTAINMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 91 MEDIA & ENTERTAINMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.6 TRAVEL & HOSPITALITY
13.6.1 THE RISING NEED TO AUTOMATE BOOKING PROCESSES AND SCHEDULE MANAGEMENT TO DRIVE THE GROWTH OF BOT SERVICES ACROSS THE TRAVEL & HOSPITALITY INDUSTRY
TABLE 92 TRAVEL & HOSPITALITY: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 93 TRAVEL & HOSPITALITY: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.7 IT & TELECOM
13.7.1 THE GROWING DEMAND FOR EFFECTIVE CONTACT CENTERS AND OPERATIONAL COST REDUCTION TO GIVE A BOOST TO THE ADOPTION OF BOT SERVICES ACROSS IT & TELECOM VERTICAL
TABLE 94 IT & TELECOM: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 95 IT & TELECOM: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.8 GOVERNMENT
13.8.1 BOT SERVICES HELP GOVERNMENT AGENCIES ENGAGE WITH THEIR CITIZENS EFFICIENTLY THROUGH VARIOUS CHANNELS
TABLE 96 GOVERNMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 97 GOVERNMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.9 OTHER VERTICALS
TABLE 98 OTHER VERTICALS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 99 OTHER VERTICALS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
14 BOT SERVICES MARKET, BY REGION
14.1 INTRODUCTION
14.1.1 REGION: COVID-19 IMPACT
FIGURE 42 INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 43 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR THE DURING FORECAST PERIOD
TABLE 100 BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION)
TABLE 101 BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
14.2 NORTH AMERICA
14.2.1 NORTH AMERICA: BOT SERVICES MARKET DRIVERS
FIGURE 44 NORTH AMERICA: MARKET SNAPSHOT
TABLE 102 NORTH AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 103 NORTH AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 104 NORTH AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 105 NORTH AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 106 NORTH AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 107 NORTH AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 108 NORTH AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 109 NORTH AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 110 NORTH AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 111 NORTH AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 112 NORTH AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 113 NORTH AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 114 NORTH AMERICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 115 NORTH AMERICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 116 NORTH AMERICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 117 NORTH AMERICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 118 NORTH AMERICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 119 NORTH AMERICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.2.2 UNITED STATES
14.2.2.1 Increased implementation of AI and ML-based solutions for enhanced customer service to drive the market in the US
TABLE 120 UNITED STATES: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 121 UNITED STATES: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.2.3 CANADA
14.2.3.1 The realization by companies to enhance customer experience and handle complex business processes to drive the growth of bot services in Canada
TABLE 122 CANADA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 123 CANADA: BOT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3 EUROPE
14.3.1 EUROPE: BOT SERVICES MARKET DRIVERS
TABLE 124 EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 125 EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 126 EUROPE: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 127 EUROPE: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 128 EUROPE: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 129 EUROPE: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 130 EUROPE: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 131 EUROPE: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 132 EUROPE: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 133 EUROPE: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 134 EUROPE: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 135 EUROPE: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 136 EUROPE: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 137 EUROPE: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 138 EUROPE: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 139 EUROPE: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 140 EUROPE: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 141 EUROPE: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.3.2 UNITED KINGDOM
14.3.2.1 The heavy inflow of capital from various investors to fuel the adoption of bot services in the UK
TABLE 142 UK: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 143 UK: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3.3 GERMANY
14.3.3.1 Rise in government support and a highly skilled labor force to drive the growth of bot services in Germany
TABLE 144 GERMANY: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 145 GERMANY: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3.4 FRANCE
14.3.4.1 Rise in acceptance of digital transformation across large and midsized organizations to drive the growth of the bot services market in France
TABLE 146 FRANCE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 147 FRANCE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3.5 REST OF EUROPE
TABLE 148 REST OF EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 149 REST OF EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4 ASIA PACIFIC
14.4.1 ASIA PACIFIC: BOT SERVICES MARKET DRIVERS
FIGURE 45 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 150 ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 151 ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 152 ASIA PACIFIC: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 153 ASIA PACIFIC: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 154 ASIA PACIFIC: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 155 ASIA PACIFIC: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 156 ASIA PACIFIC: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 157 ASIA PACIFIC: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 158 ASIA PACIFIC: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 159 ASIA PACIFIC: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 160 ASIA PACIFIC: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 161 ASIA PACIFIC: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 162 ASIA PACIFIC: BOT SERVICES MARKET, BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 163 ASIA PACIFIC: BOT SERVICES MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 164 ASIA PACIFIC: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 165 ASIA PACIFIC: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 166 ASIA PACIFIC: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 167 ASIA PACIFIC: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.4.2 CHINA
14.4.2.1 Increased investments in AI technologies to drive the adoption of bot services in China
TABLE 168 CHINA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 169 CHINA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4.3 JAPAN
14.4.3.1 Adoption of advanced technologies and the need to prevent data breaches in organizations drive the adoption of bot services in Japan
TABLE 170 JAPAN: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 171 JAPAN: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4.4 INDIA
14.4.4.1 Rise in investments in startups and the use of AI technologies in various verticals to trigger bot services adoption in India
TABLE 172 INDIA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 173 INDIA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4.5 REST OF ASIA PACIFIC
TABLE 174 REST OF ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 175 REST OF ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5 MIDDLE EAST AND AFRICA
14.5.1 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET DRIVERS
TABLE 176 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 177 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 178 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 179 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 180 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 181 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET, BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 182 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 183 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 184 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 185 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 186 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 187 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 188 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 189 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 190 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 191 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 192 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 193 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.5.2 KINGDOM OF SAUDI ARABIA
14.5.2.1 The utilities and government sectors offer huge growth opportunities for the bot services market
TABLE 194 KSA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 195 KSA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5.3 UNITED ARAB EMIRATES
14.5.3.1 The need to resolve customer queries in real time and enhance productivity to drive the demand for bot services
TABLE 196 UAE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 197 UAE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5.4 SOUTH AFRICA
14.5.4.1 The rise in need to enhance customer experience to drive the demand for bot services
TABLE 198 SOUTH AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 199 SOUTH AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5.5 REST OF THE MIDDLE EAST AND AFRICA
TABLE 200 REST OF MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 201 REST OF MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.6 LATIN AMERICA
14.6.1 LATIN AMERICA: BOT SERVICES MARKET DRIVERS
TABLE 202 LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 203 LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 204 LATIN AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 205 LATIN AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 206 LATIN AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 207 LATIN AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 208 LATIN AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 209 LATIN AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 210 LATIN AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 211 LATIN AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 212 LATIN AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 213 LATIN AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 214 LATIN AMERICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 215 LATIN AMERICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 216 LATIN AMERICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 217 LATIN AMERICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 218 LATIN AMERICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 219 LATIN AMERICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.6.2 BRAZIL
14.6.2.1 Brazilian startups are investing in emerging technologies such as bot services and process automation
TABLE 220 BRAZIL: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 221 BRAZIL: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.6.3 MEXICO
14.6.3.1 Mexico became the first Latin American country and one of the first 10 countries in the world to introduce an official AI strategy, setting an example for the rest of the countries
TABLE 222 MEXICO: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 223 MEXICO: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.6.4 REST OF LATIN AMERICA
TABLE 224 REST OF LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 225 REST OF LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
15 COMPETITIVE LANDSCAPE
15.1 OVERVIEW
15.2 KEY PLAYER STRATEGIES
TABLE 226 OVERVIEW OF STRATEGIES ADOPTED BY KEY BOT SERVICES VENDORS
15.3 REVENUE ANALYSIS
15.3.1 HISTORICAL REVENUE ANALYSIS
FIGURE 46 HISTORICAL REVENUE ANALYSIS OF TOP FIVE LEADING PLAYERS, 2017–2021 (USD MILLION)
15.4 MARKET SHARE ANALYSIS
FIGURE 47 MARKET SHARE ANALYSIS FOR KEY COMPANIES
TABLE 227 BOT SERVICES MARKET: DEGREE OF COMPETITION
15.5 MARKET EVALUATION FRAMEWORK
FIGURE 48 MARKET EVALUATION FRAMEWORK: EXPANSIONS AND CONSOLIDATIONS IN THE BOT SERVICES MARKET BETWEEN 2019-2022
15.6 COMPANY EVALUATION QUADRANT
15.6.1 STAR
15.6.2 EMERGING LEADER
15.6.3 PERVASIVE
15.6.4 PARTICIPANT
FIGURE 49 BOT SERVICES MARKET: COMPANY EVALUATION QUADRANT, 2022
15.7 COMPETITIVE BENCHMARKING
15.7.1 COMPANY PRODUCT FOOTPRINT
FIGURE 50 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE BOT SERVICES MARKET
FIGURE 51 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE BOT SERVICES MARKET
TABLE 228 COMPANY OFFERING FOOTPRINT
TABLE 229 COMPANY REGION FOOTPRINT
TABLE 230 BOT SERVICES: COMPETITIVE BENCHMARKING OF KEY PLAYERS
15.8 STARTUP/SME EVALUATION QUADRANT
15.8.1 PROGRESSIVE COMPANIES
15.8.2 RESPONSIVE COMPANIES
15.8.3 DYNAMIC COMPANIES
15.8.4 STARTING BLOCKS
FIGURE 52 BOT SERVICES MARKET, STARTUPS/SMES EVALUATION QUADRANT
15.9 STARTUPS/SMES COMPETITIVE BENCHMARKING
15.9.1 COMPANY PRODUCT FOOTPRINT
FIGURE 53 PRODUCT PORTFOLIO ANALYSIS OF STARTUPS/SMES IN THE BOT SERVICES MARKET
FIGURE 54 BUSINESS STRATEGY EXCELLENCE OF STARTUPS/SMES IN THE BOT SERVICES MARKET
TABLE 231 STARTUPS/SMES COMPANY OFFERING FOOTPRINT
TABLE 232 STARTUPS/SMES COMPANY REGION FOOTPRINT
TABLE 233 BOT SERVICES MARKET: DETAILED LIST OF KEY STARTUPS/SMES
TABLE 234 BOT SERVICES MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
15.10 COMPETITIVE SCENARIO AND TRENDS
15.10.1 NEW PRODUCT LAUNCHES
TABLE 235 NEW SERVICE/PRODUCT LAUNCHES, 2017–2021
15.10.2 DEALS
TABLE 236 DEALS, 2019–2022
16 COMPANY PROFILES
16.1 INTRODUCTION
16.2 KEY PLAYERS
(Business overview, Solutions offered, Recent Developments, MNM view)*
16.2.1 MICROSOFT
TABLE 237 MICROSOFT: BUSINESS OVERVIEW
FIGURE 55 MICROSOFT: COMPANY SNAPSHOT
TABLE 238 MICROSOFT: SOLUTIONS OFFERED
TABLE 239 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 240 MICROSOFT: DEALS
16.2.2 IBM
TABLE 241 IBM: BUSINESS OVERVIEW
FIGURE 56 IBM: COMPANY SNAPSHOT
TABLE 242 IBM: SOLUTIONS OFFERED
TABLE 243 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 244 IBM: DEALS
16.2.3 GOOGLE
TABLE 245 GOOGLE: BUSINESS OVERVIEW
FIGURE 57 GOOGLE: COMPANY SNAPSHOT
TABLE 246 GOOGLE: SOLUTIONS OFFERED
TABLE 247 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 248 GOOGLE: DEALS
16.2.4 ORACLE
TABLE 249 ORACLE: BUSINESS OVERVIEW
FIGURE 58 ORACLE: COMPANY SNAPSHOT
TABLE 250 ORACLE: SOLUTIONS OFFERED
TABLE 251 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 252 ORACLE: DEALS
16.2.5 AWS
TABLE 253 AWS: BUSINESS OVERVIEW
FIGURE 59 AWS: COMPANY SNAPSHOT
TABLE 254 AWS: SOLUTIONS OFFERED
TABLE 255 AWS: PRODUCT LAUNCHES
TABLE 256 AWS: DEALS
16.2.6 META
TABLE 257 META: BUSINESS OVERVIEW
FIGURE 60 META: COMPANY SNAPSHOT
TABLE 258 META: SOLUTIONS OFFERED
TABLE 259 META: PRODUCT LAUNCHES
TABLE 260 META: DEALS
16.2.7 ARTIFICIAL SOLUTIONS
TABLE 261 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
FIGURE 61 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 262 ARTIFICIAL SOLUTIONS: SOLUTIONS OFFERED
TABLE 263 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 264 ARTIFICIAL SOLUTIONS: DEALS
16.2.8 EGAIN
TABLE 265 EGAIN: BUSINESS OVERVIEW
FIGURE 62 EGAIN: COMPANY SNAPSHOT
TABLE 266 EGAIN: SOLUTIONS OFFERED
TABLE 267 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 268 EGAIN: DEALS
16.2.9 BAIDU
TABLE 269 BAIDU: BUSINESS OVERVIEW
FIGURE 63 BAIDU: COMPANY SNAPSHOT
TABLE 270 BAIDU: SOLUTIONS OFFERED
TABLE 271 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 272 BAIDU: DEALS
16.2.10 INBENTA
TABLE 273 INBENTA: BUSINESS OVERVIEW
TABLE 274 INBENTA: SOLUTIONS OFFERED
TABLE 275 INBENTA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 276 INBENTA: DEALS
16.2.11 ALVARIA
TABLE 277 ALVARIA: BUSINESS OVERVIEW
TABLE 278 ALVARIA: SOLUTIONS OFFERED
TABLE 279 ALVARIA: PRODUCT LAUNCHES AND ENHANCEMENTS
16.2.12 SAP
16.2.13 CM.COM
16.2.14 CREATIVE VIRTUAL
16.2.15 KORE.AI
16.2.16 [24]7.AI
16.2.17 GUPSHUP
16.2.18 PANDORABOTS
16.2.19 BOTEGO
16.2.20 HAPTIK
16.3 STARTUP OR SMES
16.3.1 RASA
16.3.2 CHATFUEL
16.3.3 PYPESTREAM
16.3.4 AVAAMO
16.3.5 WEBIO
16.3.6 SERVISBOT
16.3.7 MORPH.AI
16.3.8 COGNIGY
16.3.9 ENTERPRISE BOT
16.3.10 ENGATI
*Details on Business overview, Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
17 ADJACENT AND RELATED MARKETS
17.1 INTRODUCTION
17.2 CHATBOT MARKET–GLOBAL FORECAST TO 2026
17.2.1 MARKET DEFINITION
17.2.2 MARKET OVERVIEW
17.2.3 CHATBOT MARKET, BY COMPONENT
TABLE 280 CHATBOT MARKET SIZE BY COMPONENT, 2015–2019 (USD MILLION)
TABLE 281 CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
17.2.4 CHATBOT MARKET, BY TYPE
TABLE 282 CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
TABLE 283 CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
17.2.5 CHATBOT MARKET, BY DEPLOYMENT MODE
TABLE 284 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
TABLE 285 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
17.2.6 CHATBOT MARKET, BY CHANNEL INTEGRATION
TABLE 286 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
TABLE 287 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
17.2.7 CHATBOT MARKET, BY ORGANIZATION SIZE
TABLE 288 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
TABLE 289 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
17.2.8 CHATBOT MARKET, BY BUSINESS FUNCTION
TABLE 290 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
TABLE 291 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
17.2.9 CHATBOT MARKET, BY APPLICATION
TABLE 292 CHATBOT MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
TABLE 293 CHATBOT MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
17.2.10 CHATBOT MARKET, BY VERTICAL
TABLE 294 CHATBOT MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
TABLE 295 CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
17.2.11 CHATBOT MARKET, BY REGION
TABLE 296 CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
TABLE 297 CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
17.3 NATURAL LANGUAGE PROCESSING MARKET
17.3.1 MARKET DEFINITION
17.3.2 MARKET OVERVIEW
17.3.3 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT
TABLE 298 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
TABLE 299 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT, 2019–2026 (USD MILLION)
17.3.4 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE
TABLE 300 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
TABLE 301 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2026 (USD MILLION)
17.3.5 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE
TABLE 302 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
TABLE 303 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2026 (USD MILLION)
17.3.6 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE
TABLE 304 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
TABLE 305 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2019–2026 (USD MILLION)
17.3.7 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION
TABLE 306 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
TABLE 307 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY APPLICATION, 2019–2026 (USD MILLION)
17.3.8 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL
TABLE 308 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
TABLE 309 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL, 2019–2026 (USD MILLION)
17.3.9 NATURAL LANGUAGE PROCESSING MARKET, BY REGION
TABLE 310 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
TABLE 311 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION, 2019–2026 (USD MILLION)
18 APPENDIX
18.1 INDUSTRY EXPERTS
18.2 DISCUSSION GUIDE
18.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
18.4 AVAILABLE CUSTOMIZATIONS
18.5 RELATED REPORTS
18.6 AUTHOR DETAILS
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED
1.3.3 YEARS CONSIDERED FOR THE STUDY
1.4 CURRENCY CONSIDERED
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 1 BOT SERVICES MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 2 PRIMARY INTERVIEWS
2.1.2.1 Breakup of primary profiles
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
FIGURE 2 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 3 BOT SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM BOT PLATFORM/ FRAMEWORK OF THE BOT SERVICES MARKET
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM THE PLATFORM AND FRAMEWORK OF THE BOT SERVICES MARKET
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SERVICES OF THE BOT SERVICES MARKET
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF BOT SERVICES THROUGH OVERALL BOT SERVICES SPENDING
2.4 MARKET FORECAST
TABLE 3 FACTOR ANALYSIS
2.5 COMPANY EVALUATION MATRIX METHODOLOGY
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7 ASSUMPTIONS FOR THE STUDY
2.8 LIMITATIONS OF THE STUDY
2.9 IMPLICATIONS OF COVID-19 ON THE BOT SERVICES MARKET
FIGURE 10 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021
3 EXECUTIVE SUMMARY
TABLE 4 GLOBAL BOT SERVICES MARKET SIZE AND GROWTH RATE, 2016–2021 (USD MILLION, Y-O-Y %)
TABLE 5 GLOBAL BOT SERVICES MARKET SIZE AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %)
FIGURE 11 BOT SERVICES MARKET SNAPSHOT, BY SERVICE
FIGURE 12 BOT SERVICES MARKET SNAPSHOT, BY INTERACTION TYPE
FIGURE 13 BOT SERVICES MARKET SNAPSHOT, BY MODE OF CHANNEL
FIGURE 14 BOT SERVICES MARKET SNAPSHOT, BY APPLICATION
FIGURE 15 BOT SERVICES MARKET SNAPSHOT, BY BUSINESS FUNCTION
FIGURE 16 BOT SERVICES MARKET SNAPSHOT, BY DEPLOYMENT MODE
FIGURE 17 BOT SERVICES MARKET SNAPSHOT, BY ORGANIZATION SIZE
FIGURE 18 BOT SERVICES MARKET SNAPSHOT, BY VERTICAL
FIGURE 19 BOT SERVICES MARKET SNAPSHOT, BY REGION
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE BOT SERVICES MARKET
FIGURE 20 INTEGRATION OF CHATBOTS WITH SOCIAL MEDIA PLATFORMS TO AUGMENT MARKETING STRATEGY AND INNOVATIONS IN AI AND ML TECHNOLOGIES
4.2 BOT SERVICES MARKET: TOP 3 APPLICATIONS
FIGURE 21 THE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
4.3 BOT SERVICES MARKET: BY REGION
FIGURE 22 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2022
4.4 BOT SERVICES MARKET IN NORTH AMERICA, BY TOP 3 APPLICATIONS AND VERTICALS
FIGURE 23 THE CUSTOMER ENGAGEMENT & RETENTION APPLICATION AND THE BFSI VERTICAL TO ACCOUNT FOR THE LARGEST SHARES IN THE BOT SERVICES MARKET IN 2022
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BOT SERVICES MARKET
5.2.1 DRIVERS
5.2.1.1 Integration of chatbots with social media to augment marketing strategy
5.2.1.2 Innovations in AI and ML technologies for chatbots resulting in better customer experience
5.2.1.3 Rise in the need for 24?7 customer support at a lower operational cost
5.2.1.4 Customer service automation during and post COVID-19
5.2.1.5 Minimization of human error leads to increased accuracy
5.2.2 RESTRAINTS
5.2.2.1 The inability of bots to make dynamic decisions
5.2.2.2 Lack of accuracy in voice authentication of users
5.2.3 OPPORTUNITIES
5.2.3.1 Increased user engagement on social media platforms
5.2.3.2 Ability to replace human agents in customer service
5.2.3.3 Initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience
5.2.4 CHALLENGES
5.2.4.1 Reluctance to use bots for various applications
5.2.4.2 Shortage of skilled workforce for better execution of the AI-based projects
5.2.5 CUMULATIVE GROWTH ANALYSIS
5.3 INDUSTRY TRENDS
5.3.1 BOT SERVICES MARKET: EVOLUTION
FIGURE 25 EVOLUTION OF THE BOT SERVICES MARKET
5.3.2 ECOSYSTEM
FIGURE 26 BOT SERVICES MARKET: ECOSYSTEM
5.3.3 SUPPLY CHAIN ANALYSIS
FIGURE 27 SUPPLY CHAIN ANALYSIS
TABLE 6 BOT SERVICES MARKET: SUPPLY CHAIN
5.3.4 BOT SERVICES MARKET: COVID-19 IMPACT
5.3.5 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF THE BOT SERVICES MARKET
FIGURE 28 BOT SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
5.4 TECHNOLOGY ANALYSIS
5.4.1 MACHINE LEARNING AND BOT SERVICES
5.4.2 DEEP LEARNING AND BOT SERVICES
5.4.3 NATURAL LANGUAGE PROCESSING AND BOT SERVICES
5.4.4 CLOUD COMPUTING AND BOT SERVICES
5.5 CASE STUDY ANALYSIS
5.5.1 BFSI
5.5.1.1 Case study: Bradesco and IBM worked together to develop a team that taught Watson about the bank’s products and services to have better interaction with clients
5.5.1.2 Case study: Elevating Customer Support for the World’s Leading Insurance Company using AI
5.5.1.3 Case study: Enabling Citibank to provide seamless customer experience
5.5.2 HEALTHCARE AND LIFE SCIENCES
5.5.2.1 Case study: Simplifying prescription refills through a contextual AI assistant
5.5.2.2 Case study: Tia selected RASA’s NLU to incorporate HIPAA compliance and improve efficiency
5.5.3 IT AND TELECOM
5.5.3.1 Case study: Transforming Vodafone’s customer care strategy with a digital assistant built on Azure Cognitive Services
5.5.3.2 Case study: Elisa Estonia deployed MindTitan’s chatbot to analyze incoming chats and improve customer experience
5.5.3.3 Case study: Indian Information Systems Company processes huge number of records a day
5.5.4 RETAIL AND ECOMMERCE
5.5.4.1 Case study: Leading UK integrated digital retailer and financial services provider fully embraced conversational customer engagement
5.5.4.2 Case study: Enabling retailers to deliver personalized conversational experiences across a range of customer touchpoints
5.5.5 GOVERNMENT
5.5.5.1 Case study: Built the World's Largest WhatsApp Chatbot for The Government of India’s o?cial COVID-19 helpline
5.5.6 MEDIA AND ENTERTAINMENT
5.5.6.1 Case study: Dream 11 implemented Haptik’s support bot to enhance customer support during seasonal spike
5.5.6.2 Case study: Pandorabots provides SuperFish with a standardized solution for English language learning in rural areas of China
5.5.7 PATENT ANALYSIS
5.5.7.1 Methodology
5.5.7.2 Document Type
TABLE 7 PATENTS FILED, 2018-2021
5.5.7.3 INNOVATION AND PATENT APPLICATIONS
FIGURE 29 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2019–2022
5.5.7.4 Top applicants
FIGURE 30 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2019–2022
5.5.8 PORTER’S FIVE FORCES ANALYSIS
TABLE 8 IMPACT OF EACH FORCE ON THE BOT SERVICES MARKET
FIGURE 31 PORTER’S FIVE FORCES ANALYSIS
5.5.8.1 Threat of new entrants
5.5.8.2 Threat of substitutes
5.5.8.3 Bargaining power of suppliers
5.5.8.4 Bargaining power of buyers
5.5.8.5 Intensity of competitive rivalry
5.6 REGULATORY IMPLICATIONS
5.6.1 GENERAL DATA PROTECTION REGULATIONS
5.6.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
5.6.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS
5.6.4 SARBANES-OXLEY ACT OF 2002
5.6.5 SOC 2 TYPE II COMPLIANCE
5.6.6 ISO/IEC 27001
5.6.7 THE GRAMM–LEACH–BLILEY ACT
5.7 KEY CONFERENCES & EVENTS IN 2022–2023
TABLE 9 BOT SERVICES MARKET: DETAILED LIST OF CONFERENCES & EVENTS
5.8 TARIFF AND REGULATORY LANDSCAPE
5.8.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 13 MIDDLE EAST AND AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9 PRICING ANALYSIS
TABLE 15 AVERAGE SELLING PRICE RANGES OF SUBSCRIPTION-BASED BOT SERVICES
5.10 KEY STAKEHOLDERS & BUYING CRITERIA
5.10.1 KEY STAKEHOLDERS IN BUYING PROCESS
FIGURE 32 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS
TABLE 16 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS (%)
5.10.2 BUYING CRITERIA
FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATION
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
6 BOT SERVICES MARKET, BY SERVICE TYPE
6.1 INTRODUCTION
6.1.1 SERVICE TYPE: BOT SERVICES MARKET DRIVERS
6.1.2 SERVICE TYPE: COVID-19 IMPACT
FIGURE 34 PLATFORM EXPECTED TO BE THE LARGER MARKET SEGMENT DURING THE FORECAST PERIOD
TABLE 18 BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 19 BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
6.2 FRAMEWORK
6.2.1 BOT FRAMEWORKS PROVIDE HIGHLY INTEGRATED TOOLS THAT HELP BOT DEVELOPERS TACKLE PROBLEMS
6.2.1.1 Bot Analytics
6.2.1.2 Natural Language Processing (NLP)
6.2.1.3 Machine Learning (ML)
6.2.1.4 Artificial Neural Network (ANN)
TABLE 20 FRAMEWORK: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 21 FRAMEWORK: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
6.3 PLATFORM
6.3.1 BOT PLATFORM OFFERS USERS A TOOLKIT TO CREATE AN INTERACTIVE BOT THAT CAN HANDLE COMPLEX QUERIES IN REAL TIME
TABLE 22 PLATFORM: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 23 PLATFORM: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
7 BOT SERVICES MARKET, BY MODE OF CHANNEL
7.1 INTRODUCTION
7.1.1 MODE OF CHANNEL: BOT SERVICES MARKET DRIVERS
7.1.2 MODE OF CHANNEL: COVID-19 IMPACT
FIGURE 35 THE SOCIAL MEDIA SEGMENT TO GROW AT THE HIGHEST GROWTH RATE IN 2022
TABLE 24 BOT SERVICES MARKET, BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 25 BOT SERVICES MARKET, BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
7.2 WEBSITES
7.2.1 BOT SERVICES DEPLOYED OVER WEBSITES CAN BE USEFUL FOR SALES AND MARKETING SUPPORT
TABLE 26 WEBSITES: BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION)
TABLE 27 WEBSITES: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
7.3 CONTACT CENTERS
7.3.1 BOTS HELP BUSINESSES IMPROVE CUSTOMER EXPERIENCE AND ENABLE BUSINESSES RESTRUCTURE THEIR ENTIRE OPERATIONS AT REDUCED INFRASTRUCTURE COST
TABLE 28 CONTACT CENTERS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 29 CONTACT CENTERS: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
7.4 SOCIAL MEDIA
7.4.1 BOTS IMPLEMENTED ON SOCIAL MEDIA PLATFORMS HELP ORGANIZATIONS DELIVER PERSONALIZED EXPERIENCES
TABLE 30 SOCIAL MEDIA: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 31 SOCIAL MEDIA: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
7.5 MOBILE APPLICATIONS
7.5.1 BOTS ACROSS MOBILE APPLICATIONS IMPROVE USER EXPERIENCE AND REDUCE THE TIME NEEDED TO FIND THE RIGHT CONTENT
TABLE 32 MOBILE APPLICATIONS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 33 MOBILE APPLICATIONS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
8 BOT SERVICES MARKET, BY INTERACTION TYPE
8.1 INTRODUCTION
8.1.1 INTERACTION TYPE: BOT SERVICES MARKET DRIVERS
8.1.2 INTERACTION TYPE: COVID-19 IMPACT
FIGURE 36 TEXT & RICH MEDIA SEGMENT TO LEAD THE BOT SERVICES MARKET IN 2022
TABLE 34 BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 35 BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
8.2 TEXT & RICH MEDIA
8.2.1 TEXT & RICH MEDIA INTERACTION TYPE INCREASES RESPONSE RATE AND THEREBY IMPROVES CUSTOMER ENGAGEMENT ACROSS DIFFERENT CHANNELS
TABLE 36 TEXT & RICH MEDIA: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 37 TEXT & RICH MEDIA: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
8.3 AUDIO
8.3.1 BY USING THE AUDIO INTERFACE MODE, CUSTOMERS CAN WITNESS THE INTERACTIVE QUALITY OF BOTS
TABLE 38 AUDIO: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 39 AUDIO: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
8.4 VIDEO
8.4.1 VIDEO BOTS HELP COMPANIES ELEVATE CUSTOMER SERVICE AND PROVIDE A PERSONALIZED USER EXPERIENCE
TABLE 40 VIDEO: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 41 VIDEO: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
9 BOT SERVICES MARKET, BY BUSINESS FUNCTION
9.1 INTRODUCTION
9.1.1 BUSINESS FUNCTION: BOT SERVICES MARKET DRIVERS
9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT
FIGURE 37 THE HUMAN RESOURCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 42 BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 43 BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
9.2 SALES & MARKETING
9.2.1 GROWING NEED TO EFFECTIVELY RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST THE DEMAND FOR BOT SERVICES ACROSS SALES & MARKETING BUSINESS FUNCTION
TABLE 44 SALES & MARKETING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 45 SALES & MARKETING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
9.3 HUMAN RESOURCE
9.3.1 BOT SERVICES ENABLE ORGANIZATIONS TO AUTOMATE EMPLOYEE ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES IN REAL TIME
TABLE 46 HUMAN RESOURCE: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 47 HUMAN RESOURCE: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
9.4 FINANCE
9.4.1 BOT SERVICES SUPPORT FINANCE TEAMS TRACK OUTSTANDING INVOICES AND AUTOMATE THE FOLLOW-UP PROCESS TO ENSURE THAT INVOICES ARE PAID AND CLOSED ON TIME
TABLE 48 FINANCE: BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION)
TABLE 49 FINANCE: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
9.5 SUPPLY CHAIN & LOGISTICS
9.5.1 ORGANIZATIONS DEPLOY BOTS TO ENHANCE THEIR SUPPLY CHAIN & LOGISTICS OPERATIONS TO DELIVER IMPROVED CUSTOMER EXPERIENCE AND OVERALL PRODUCTIVITY
TABLE 50 SUPPLY CHAIN & LOGISTICS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 51 SUPPLY CHAIN & LOGISTICS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
9.6 INFORMATION TECHNOLOGY
9.6.1 COMPANIES DEPLOY BOTS TO STREAMLINE COMPLEX IT PROCESSES AND RESOLVE CUSTOMER QUERIES AT A FASTER RATE IN REAL TIME
TABLE 52 INFORMATION TECHNOLOGY: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 53 INFORMATION TECHNOLOGY: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10 BOT SERVICES MARKET, BY APPLICATION
10.1 INTRODUCTION
10.1.1 APPLICATIONS: BOT SERVICES MARKET DRIVERS
10.1.2 APPLICATIONS: COVID-19 IMPACT
FIGURE 38 THE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 54 BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 55 BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
10.2 CUSTOMER ENGAGEMENT & RETENTION
10.2.1 INCORPORATING CHATBOTS INTO THE CUSTOMER SERVICE PROCESS CAN REDUCE CUSTOMER SERVICE COSTS
TABLE 56 CUSTOMER ENGAGEMENT & RETENTION: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 57 CUSTOMER ENGAGEMENT & RETENTION: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.3 WORKFORCE MANAGEMENT
10.3.1 A CHATBOT'S TRUE VALUE COMES FROM ITS ABILITY TO AUTOMATE REPETITIVE PROCESSES
TABLE 58 WORKFORCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 59 WORKFORCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.4 AGENT PERFORMANCE MANAGEMENT
10.4.1 WITH THE HELP OF BOT SERVICES, FIRMS CAN TRACK AGENT PERFORMANCE AND PROVIDE RELEVANT ANSWERS TO CUSTOMERS
TABLE 60 AGENT PERFORMANCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 61 AGENT PERFORMANCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.5 CONTENT MANAGEMENT
10.5.1 CHATBOTS CAN BE PROGRAMMED TO OFFER NEWS SUMMARIES AND SHARE SPECIFIC CONTENT ACROSS VARIOUS CHANNELS
TABLE 62 CONTENT MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 63 CONTENT MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.6 APPOINTMENT SCHEDULING
10.6.1 CHATBOTS CAN BE PROGRAMMED TO CONFIRM MEETINGS VIA PHONE OR VIDEO AT A PREFERRED PLACE
TABLE 64 APPOINTMENT SCHEDULING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 65 APPOINTMENT SCHEDULING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.7 EMPLOYEE ONBOARDING
10.7.1 WITH THE HELP OF BOT SERVICES, ORGANIZATIONS CAN AUTOMATE TASKS SUCH AS ENGAGING EMPLOYEES, CONDUCTING SURVEYS, AND TAKING FEEDBACK
TABLE 66 EMPLOYEE ONBOARDING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 67 EMPLOYEE ONBOARDING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
10.8 OTHER APPLICATIONS
TABLE 68 OTHER APPLICATIONS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 69 OTHER APPLICATIONS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
11 BOT SERVICES MARKET, BY DEPLOYMENT MODE
11.1 INTRODUCTION
11.1.1 DEPLOYMENT MODES: BOT SERVICES MARKET DRIVERS
11.1.2 DEPLOYMENT MODES: COVID-19 IMPACT
FIGURE 39 THE CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 70 BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 71 BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
11.2 ON-PREMISES
11.2.1 DATA-SENSITIVE ORGANIZATIONS TO ADOPT THE ON-PREMISES DEPLOYMENT MODE TO DEPLOY BOT SERVICES
TABLE 72 ON-PREMISES BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 73 ON-PREMISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
11.3 CLOUD
11.3.1 BENEFITS SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION TO BOOST THE GROWTH OF THE CLOUD DEPLOYMENT MODE
TABLE 74 CLOUD: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 75 CLOUD: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
12 BOT SERVICES MARKET, BY ORGANIZATION SIZE
12.1 INTRODUCTION
12.1.1 ORGANIZATION SIZE: BOT SERVICES MARKET DRIVERS
12.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
FIGURE 40 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS A HIGHER GROWTH RATE DURING THE FORECAST PERIOD
TABLE 76 BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 77 BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
12.2 LARGE ENTERPRISES
12.2.1 THE ADOPTION OF BOT SERVICES IS ON THE RISE AMONG LARGE ENTERPRISES TO OPTIMIZE COMPLEX HR PROCESSES
TABLE 78 LARGE ENTERPRISES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 79 LARGE ENTERPRISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
12.3 SMALL AND MEDIUM-SIZED ENTERPRISES
12.3.1 ADOPTION OF NEW TECHNOLOGIES TO FIX ISSUES AND ENHANCE BUSINESS PROCESSES TO BOOST THE DEMAND FOR BOT SERVICES AMONG SMES
TABLE 80 SMALL AND MEDIUM-SIZED ENTERPRISES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 81 SMALL AND MEDIUM-SIZED ENTERPRISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13 BOT SERVICES MARKET, BY VERTICAL
13.1 INTRODUCTION
13.1.1 VERTICALS: BOT SERVICES MARKET DRIVERS
13.1.2 VERTICALS: COVID-19 IMPACT
FIGURE 41 THE HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 82 BOT SERVICES MARKET, BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 83 BOT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
13.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
13.2.1 CHATBOTS HELP BANKS ENHANCE CUSTOMER SATISFACTION THROUGH THEIR PROMPT REPLIES TO CUSTOMER QUERIES
TABLE 84 BFSI: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 85 BFSI: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.3 RETAIL & ECOMMERCE
13.3.1 INCREASING DEPLOYMENT OF BOT SERVICES BY RETAIL & ECOMMERCE FIRMS TO LEAD TO GREATER CUSTOMER ENGAGEMENT AND LOYALTY
TABLE 86 RETAIL & ECOMMERCE: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 87 RETAIL AND ECOMMERCE: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.4 HEALTHCARE & LIFE SCIENCES
13.4.1 BOT SERVICES CAN ENHANCE PATIENT EXPERIENCE AND BUILD PATIENT LOYALTY WHILE IMPROVING ORGANIZATIONAL EFFICIENCY
TABLE 88 HEALTHCARE & LIFE SCIENCES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 89 HEALTHCARE & LIFE SCIENCES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.5 MEDIA & ENTERTAINMENT
13.5.1 MEDIA AND ENTERTAINMENT COMPANIES ARE OPTIMIZING CUSTOMER EXPERIENCE BY DEPLOYING BOT SERVICES ACROSS DIFFERENT CHANNELS
TABLE 90 MEDIA & ENTERTAINMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 91 MEDIA & ENTERTAINMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.6 TRAVEL & HOSPITALITY
13.6.1 THE RISING NEED TO AUTOMATE BOOKING PROCESSES AND SCHEDULE MANAGEMENT TO DRIVE THE GROWTH OF BOT SERVICES ACROSS THE TRAVEL & HOSPITALITY INDUSTRY
TABLE 92 TRAVEL & HOSPITALITY: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 93 TRAVEL & HOSPITALITY: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.7 IT & TELECOM
13.7.1 THE GROWING DEMAND FOR EFFECTIVE CONTACT CENTERS AND OPERATIONAL COST REDUCTION TO GIVE A BOOST TO THE ADOPTION OF BOT SERVICES ACROSS IT & TELECOM VERTICAL
TABLE 94 IT & TELECOM: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 95 IT & TELECOM: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.8 GOVERNMENT
13.8.1 BOT SERVICES HELP GOVERNMENT AGENCIES ENGAGE WITH THEIR CITIZENS EFFICIENTLY THROUGH VARIOUS CHANNELS
TABLE 96 GOVERNMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 97 GOVERNMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
13.9 OTHER VERTICALS
TABLE 98 OTHER VERTICALS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION)
TABLE 99 OTHER VERTICALS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION)
14 BOT SERVICES MARKET, BY REGION
14.1 INTRODUCTION
14.1.1 REGION: COVID-19 IMPACT
FIGURE 42 INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 43 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR THE DURING FORECAST PERIOD
TABLE 100 BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION)
TABLE 101 BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION)
14.2 NORTH AMERICA
14.2.1 NORTH AMERICA: BOT SERVICES MARKET DRIVERS
FIGURE 44 NORTH AMERICA: MARKET SNAPSHOT
TABLE 102 NORTH AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 103 NORTH AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 104 NORTH AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 105 NORTH AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 106 NORTH AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 107 NORTH AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 108 NORTH AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 109 NORTH AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 110 NORTH AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 111 NORTH AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 112 NORTH AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 113 NORTH AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 114 NORTH AMERICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 115 NORTH AMERICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 116 NORTH AMERICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 117 NORTH AMERICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 118 NORTH AMERICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 119 NORTH AMERICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.2.2 UNITED STATES
14.2.2.1 Increased implementation of AI and ML-based solutions for enhanced customer service to drive the market in the US
TABLE 120 UNITED STATES: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 121 UNITED STATES: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.2.3 CANADA
14.2.3.1 The realization by companies to enhance customer experience and handle complex business processes to drive the growth of bot services in Canada
TABLE 122 CANADA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 123 CANADA: BOT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3 EUROPE
14.3.1 EUROPE: BOT SERVICES MARKET DRIVERS
TABLE 124 EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 125 EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 126 EUROPE: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 127 EUROPE: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 128 EUROPE: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 129 EUROPE: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 130 EUROPE: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 131 EUROPE: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 132 EUROPE: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 133 EUROPE: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 134 EUROPE: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 135 EUROPE: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 136 EUROPE: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 137 EUROPE: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 138 EUROPE: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 139 EUROPE: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 140 EUROPE: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 141 EUROPE: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.3.2 UNITED KINGDOM
14.3.2.1 The heavy inflow of capital from various investors to fuel the adoption of bot services in the UK
TABLE 142 UK: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 143 UK: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3.3 GERMANY
14.3.3.1 Rise in government support and a highly skilled labor force to drive the growth of bot services in Germany
TABLE 144 GERMANY: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 145 GERMANY: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3.4 FRANCE
14.3.4.1 Rise in acceptance of digital transformation across large and midsized organizations to drive the growth of the bot services market in France
TABLE 146 FRANCE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 147 FRANCE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.3.5 REST OF EUROPE
TABLE 148 REST OF EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 149 REST OF EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4 ASIA PACIFIC
14.4.1 ASIA PACIFIC: BOT SERVICES MARKET DRIVERS
FIGURE 45 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 150 ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 151 ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 152 ASIA PACIFIC: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 153 ASIA PACIFIC: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 154 ASIA PACIFIC: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 155 ASIA PACIFIC: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 156 ASIA PACIFIC: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 157 ASIA PACIFIC: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 158 ASIA PACIFIC: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 159 ASIA PACIFIC: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 160 ASIA PACIFIC: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 161 ASIA PACIFIC: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 162 ASIA PACIFIC: BOT SERVICES MARKET, BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 163 ASIA PACIFIC: BOT SERVICES MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 164 ASIA PACIFIC: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 165 ASIA PACIFIC: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 166 ASIA PACIFIC: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 167 ASIA PACIFIC: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.4.2 CHINA
14.4.2.1 Increased investments in AI technologies to drive the adoption of bot services in China
TABLE 168 CHINA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 169 CHINA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4.3 JAPAN
14.4.3.1 Adoption of advanced technologies and the need to prevent data breaches in organizations drive the adoption of bot services in Japan
TABLE 170 JAPAN: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 171 JAPAN: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4.4 INDIA
14.4.4.1 Rise in investments in startups and the use of AI technologies in various verticals to trigger bot services adoption in India
TABLE 172 INDIA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 173 INDIA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.4.5 REST OF ASIA PACIFIC
TABLE 174 REST OF ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 175 REST OF ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5 MIDDLE EAST AND AFRICA
14.5.1 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET DRIVERS
TABLE 176 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 177 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 178 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 179 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 180 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 181 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET, BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 182 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 183 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 184 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 185 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 186 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 187 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 188 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 189 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 190 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 191 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 192 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 193 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.5.2 KINGDOM OF SAUDI ARABIA
14.5.2.1 The utilities and government sectors offer huge growth opportunities for the bot services market
TABLE 194 KSA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 195 KSA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5.3 UNITED ARAB EMIRATES
14.5.3.1 The need to resolve customer queries in real time and enhance productivity to drive the demand for bot services
TABLE 196 UAE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 197 UAE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5.4 SOUTH AFRICA
14.5.4.1 The rise in need to enhance customer experience to drive the demand for bot services
TABLE 198 SOUTH AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 199 SOUTH AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.5.5 REST OF THE MIDDLE EAST AND AFRICA
TABLE 200 REST OF MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 201 REST OF MIDDLE EAST AND AFRICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.6 LATIN AMERICA
14.6.1 LATIN AMERICA: BOT SERVICES MARKET DRIVERS
TABLE 202 LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 203 LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
TABLE 204 LATIN AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION)
TABLE 205 LATIN AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION)
TABLE 206 LATIN AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
TABLE 207 LATIN AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
TABLE 208 LATIN AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION)
TABLE 209 LATIN AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
TABLE 210 LATIN AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
TABLE 211 LATIN AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
TABLE 212 LATIN AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
TABLE 213 LATIN AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
TABLE 214 LATIN AMERICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION)
TABLE 215 LATIN AMERICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION)
TABLE 216 LATIN AMERICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION)
TABLE 217 LATIN AMERICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION)
TABLE 218 LATIN AMERICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION)
TABLE 219 LATIN AMERICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION)
14.6.2 BRAZIL
14.6.2.1 Brazilian startups are investing in emerging technologies such as bot services and process automation
TABLE 220 BRAZIL: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 221 BRAZIL: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.6.3 MEXICO
14.6.3.1 Mexico became the first Latin American country and one of the first 10 countries in the world to introduce an official AI strategy, setting an example for the rest of the countries
TABLE 222 MEXICO: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 223 MEXICO: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
14.6.4 REST OF LATIN AMERICA
TABLE 224 REST OF LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION)
TABLE 225 REST OF LATIN AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION)
15 COMPETITIVE LANDSCAPE
15.1 OVERVIEW
15.2 KEY PLAYER STRATEGIES
TABLE 226 OVERVIEW OF STRATEGIES ADOPTED BY KEY BOT SERVICES VENDORS
15.3 REVENUE ANALYSIS
15.3.1 HISTORICAL REVENUE ANALYSIS
FIGURE 46 HISTORICAL REVENUE ANALYSIS OF TOP FIVE LEADING PLAYERS, 2017–2021 (USD MILLION)
15.4 MARKET SHARE ANALYSIS
FIGURE 47 MARKET SHARE ANALYSIS FOR KEY COMPANIES
TABLE 227 BOT SERVICES MARKET: DEGREE OF COMPETITION
15.5 MARKET EVALUATION FRAMEWORK
FIGURE 48 MARKET EVALUATION FRAMEWORK: EXPANSIONS AND CONSOLIDATIONS IN THE BOT SERVICES MARKET BETWEEN 2019-2022
15.6 COMPANY EVALUATION QUADRANT
15.6.1 STAR
15.6.2 EMERGING LEADER
15.6.3 PERVASIVE
15.6.4 PARTICIPANT
FIGURE 49 BOT SERVICES MARKET: COMPANY EVALUATION QUADRANT, 2022
15.7 COMPETITIVE BENCHMARKING
15.7.1 COMPANY PRODUCT FOOTPRINT
FIGURE 50 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE BOT SERVICES MARKET
FIGURE 51 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE BOT SERVICES MARKET
TABLE 228 COMPANY OFFERING FOOTPRINT
TABLE 229 COMPANY REGION FOOTPRINT
TABLE 230 BOT SERVICES: COMPETITIVE BENCHMARKING OF KEY PLAYERS
15.8 STARTUP/SME EVALUATION QUADRANT
15.8.1 PROGRESSIVE COMPANIES
15.8.2 RESPONSIVE COMPANIES
15.8.3 DYNAMIC COMPANIES
15.8.4 STARTING BLOCKS
FIGURE 52 BOT SERVICES MARKET, STARTUPS/SMES EVALUATION QUADRANT
15.9 STARTUPS/SMES COMPETITIVE BENCHMARKING
15.9.1 COMPANY PRODUCT FOOTPRINT
FIGURE 53 PRODUCT PORTFOLIO ANALYSIS OF STARTUPS/SMES IN THE BOT SERVICES MARKET
FIGURE 54 BUSINESS STRATEGY EXCELLENCE OF STARTUPS/SMES IN THE BOT SERVICES MARKET
TABLE 231 STARTUPS/SMES COMPANY OFFERING FOOTPRINT
TABLE 232 STARTUPS/SMES COMPANY REGION FOOTPRINT
TABLE 233 BOT SERVICES MARKET: DETAILED LIST OF KEY STARTUPS/SMES
TABLE 234 BOT SERVICES MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
15.10 COMPETITIVE SCENARIO AND TRENDS
15.10.1 NEW PRODUCT LAUNCHES
TABLE 235 NEW SERVICE/PRODUCT LAUNCHES, 2017–2021
15.10.2 DEALS
TABLE 236 DEALS, 2019–2022
16 COMPANY PROFILES
16.1 INTRODUCTION
16.2 KEY PLAYERS
(Business overview, Solutions offered, Recent Developments, MNM view)*
16.2.1 MICROSOFT
TABLE 237 MICROSOFT: BUSINESS OVERVIEW
FIGURE 55 MICROSOFT: COMPANY SNAPSHOT
TABLE 238 MICROSOFT: SOLUTIONS OFFERED
TABLE 239 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 240 MICROSOFT: DEALS
16.2.2 IBM
TABLE 241 IBM: BUSINESS OVERVIEW
FIGURE 56 IBM: COMPANY SNAPSHOT
TABLE 242 IBM: SOLUTIONS OFFERED
TABLE 243 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 244 IBM: DEALS
16.2.3 GOOGLE
TABLE 245 GOOGLE: BUSINESS OVERVIEW
FIGURE 57 GOOGLE: COMPANY SNAPSHOT
TABLE 246 GOOGLE: SOLUTIONS OFFERED
TABLE 247 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 248 GOOGLE: DEALS
16.2.4 ORACLE
TABLE 249 ORACLE: BUSINESS OVERVIEW
FIGURE 58 ORACLE: COMPANY SNAPSHOT
TABLE 250 ORACLE: SOLUTIONS OFFERED
TABLE 251 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 252 ORACLE: DEALS
16.2.5 AWS
TABLE 253 AWS: BUSINESS OVERVIEW
FIGURE 59 AWS: COMPANY SNAPSHOT
TABLE 254 AWS: SOLUTIONS OFFERED
TABLE 255 AWS: PRODUCT LAUNCHES
TABLE 256 AWS: DEALS
16.2.6 META
TABLE 257 META: BUSINESS OVERVIEW
FIGURE 60 META: COMPANY SNAPSHOT
TABLE 258 META: SOLUTIONS OFFERED
TABLE 259 META: PRODUCT LAUNCHES
TABLE 260 META: DEALS
16.2.7 ARTIFICIAL SOLUTIONS
TABLE 261 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
FIGURE 61 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 262 ARTIFICIAL SOLUTIONS: SOLUTIONS OFFERED
TABLE 263 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 264 ARTIFICIAL SOLUTIONS: DEALS
16.2.8 EGAIN
TABLE 265 EGAIN: BUSINESS OVERVIEW
FIGURE 62 EGAIN: COMPANY SNAPSHOT
TABLE 266 EGAIN: SOLUTIONS OFFERED
TABLE 267 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 268 EGAIN: DEALS
16.2.9 BAIDU
TABLE 269 BAIDU: BUSINESS OVERVIEW
FIGURE 63 BAIDU: COMPANY SNAPSHOT
TABLE 270 BAIDU: SOLUTIONS OFFERED
TABLE 271 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 272 BAIDU: DEALS
16.2.10 INBENTA
TABLE 273 INBENTA: BUSINESS OVERVIEW
TABLE 274 INBENTA: SOLUTIONS OFFERED
TABLE 275 INBENTA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 276 INBENTA: DEALS
16.2.11 ALVARIA
TABLE 277 ALVARIA: BUSINESS OVERVIEW
TABLE 278 ALVARIA: SOLUTIONS OFFERED
TABLE 279 ALVARIA: PRODUCT LAUNCHES AND ENHANCEMENTS
16.2.12 SAP
16.2.13 CM.COM
16.2.14 CREATIVE VIRTUAL
16.2.15 KORE.AI
16.2.16 [24]7.AI
16.2.17 GUPSHUP
16.2.18 PANDORABOTS
16.2.19 BOTEGO
16.2.20 HAPTIK
16.3 STARTUP OR SMES
16.3.1 RASA
16.3.2 CHATFUEL
16.3.3 PYPESTREAM
16.3.4 AVAAMO
16.3.5 WEBIO
16.3.6 SERVISBOT
16.3.7 MORPH.AI
16.3.8 COGNIGY
16.3.9 ENTERPRISE BOT
16.3.10 ENGATI
*Details on Business overview, Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
17 ADJACENT AND RELATED MARKETS
17.1 INTRODUCTION
17.2 CHATBOT MARKET–GLOBAL FORECAST TO 2026
17.2.1 MARKET DEFINITION
17.2.2 MARKET OVERVIEW
17.2.3 CHATBOT MARKET, BY COMPONENT
TABLE 280 CHATBOT MARKET SIZE BY COMPONENT, 2015–2019 (USD MILLION)
TABLE 281 CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
17.2.4 CHATBOT MARKET, BY TYPE
TABLE 282 CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
TABLE 283 CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
17.2.5 CHATBOT MARKET, BY DEPLOYMENT MODE
TABLE 284 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
TABLE 285 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
17.2.6 CHATBOT MARKET, BY CHANNEL INTEGRATION
TABLE 286 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
TABLE 287 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
17.2.7 CHATBOT MARKET, BY ORGANIZATION SIZE
TABLE 288 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
TABLE 289 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
17.2.8 CHATBOT MARKET, BY BUSINESS FUNCTION
TABLE 290 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
TABLE 291 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
17.2.9 CHATBOT MARKET, BY APPLICATION
TABLE 292 CHATBOT MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
TABLE 293 CHATBOT MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
17.2.10 CHATBOT MARKET, BY VERTICAL
TABLE 294 CHATBOT MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
TABLE 295 CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
17.2.11 CHATBOT MARKET, BY REGION
TABLE 296 CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
TABLE 297 CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
17.3 NATURAL LANGUAGE PROCESSING MARKET
17.3.1 MARKET DEFINITION
17.3.2 MARKET OVERVIEW
17.3.3 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT
TABLE 298 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
TABLE 299 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT, 2019–2026 (USD MILLION)
17.3.4 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE
TABLE 300 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
TABLE 301 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2026 (USD MILLION)
17.3.5 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE
TABLE 302 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
TABLE 303 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2026 (USD MILLION)
17.3.6 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE
TABLE 304 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
TABLE 305 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2019–2026 (USD MILLION)
17.3.7 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION
TABLE 306 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
TABLE 307 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY APPLICATION, 2019–2026 (USD MILLION)
17.3.8 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL
TABLE 308 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
TABLE 309 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL, 2019–2026 (USD MILLION)
17.3.9 NATURAL LANGUAGE PROCESSING MARKET, BY REGION
TABLE 310 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
TABLE 311 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION, 2019–2026 (USD MILLION)
18 APPENDIX
18.1 INDUSTRY EXPERTS
18.2 DISCUSSION GUIDE
18.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
18.4 AVAILABLE CUSTOMIZATIONS
18.5 RELATED REPORTS
18.6 AUTHOR DETAILS
