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Retailing in Chile

March 2020 | 22 pages | ID: R7997A4D93DEN
Euromonitor International Ltd

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In 2019, the Chilean retailing industry was directly affected by the international political-economic landscape, alongside local economic expectations being unmet for a second year in a row combined with a steady decrease in Argentinian tourists.

Euromonitor International's Retailing in Chile report offers insight into key trends and developments driving the industry. The report examines all retail channels to provide sector insight. Channels include hypermarkets, supermarkets, discounters, convenience stores, mixed retailers, health and beauty retailers, clothing and footwear retailers, furniture and furnishing stores, DIY and hardware stores, durable goods retailers, leisure and personal goods retailers. There are profiles of leading retailers, with analysis of their performance and the challenges they face. There is also analysis of non-store retailing: vending; homeshopping; internet retailing; direct selling, as available.

Data coverage: market sizes (historic and forecasts), company shares, brand shares and distribution data.

Why buy this report?
  • Get a detailed picture of the Retailing market;
  • Pinpoint growth sectors and identify factors driving change;
  • Understand the competitive environment, the market’s major players and leading brands;
  • Use five-year forecasts to assess how the market is predicted to develop.
Euromonitor International has over 40 years' experience of publishing market research reports, business reference books and online information systems. With offices in London, Chicago, Singapore, Shanghai, Vilnius, Dubai, Cape Town, Santiago, Sydney, Tokyo and Bangalore and a network of over 800 analysts worldwide, Euromonitor International has a unique capability to develop reliable information resources to help drive informed strategic planning.
EXECUTIVE SUMMARY
Retailers remain challenged by constant contraction in local consumption amplified by reduced tourism flows
Retailers’ resilience is tested at best
Logistics challenges shift the retailing footprint
Different consumption trends intensify cross-category competition
Retailing growth rates are expected to pick up in the forecast period
OPERATING ENVIRONMENT
Informal retailing
Opening hours
Summary 1 Standard Opening Hours by Channel Type 2019
Physical retail landscape
Cash and carry
Seasonality
Christmas and New Year
Back to School
Independence Day
Payments and delivery
Emerging business models
MARKET INDICATORS
MARKET DATA
Table 1 Sales in Retailing by Store-based vs Non-Store: Value 2014-2019
Table 2 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2014-2019
Table 3 Sales in Store-based Retailing by Channel: Value 2014-2019
Table 4 Sales in Store-based Retailing by Channel: % Value Growth 2014-2019
Table 5 Store-based Retailing Outlets by Channel: Units 2014-2019
Table 6 Store-based Retailing Outlets by Channel: % Unit Growth 2014-2019
Table 7 Sales in Non-Store Retailing by Channel: Value 2014-2019
Table 8 Sales in Non-Store Retailing by Channel: % Value Growth 2014-2019
Table 9 Grocery Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 10 Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 11 Sales in Grocery Retailers by Channel: Value 2014-2019
Table 12 Sales in Grocery Retailers by Channel: % Value Growth 2014-2019
Table 13 Grocery Retailers Outlets by Channel: Units 2014-2019
Table 14 Grocery Retailers Outlets by Channel: % Unit Growth 2014-2019
Table 15 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2014-2019
Table 16 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 17 Sales in Non-Grocery Specialists by Channel: Value 2014-2019
Table 18 Sales in Non-Grocery Specialists by Channel: % Value Growth 2014-2019
Table 19 Non-Grocery Specialists Outlets by Channel: Units 2014-2019
Table 20 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2014-2019
Table 21 Mixed Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 22 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 23 Sales in Mixed Retailers by Channel: Value 2014-2019
Table 24 Sales in Mixed Retailers by Channel: % Value Growth 2014-2019
Table 25 Mixed Retailers Outlets by Channel: Units 2014-2019
Table 26 Mixed Retailers Outlets by Channel: % Unit Growth 2014-2019
Table 27 Retailing GBO Company Shares: % Value 2015-2019
Table 28 Retailing GBN Brand Shares: % Value 2016-2019
Table 29 Store-based Retailing GBO Company Shares: % Value 2015-2019
Table 30 Store-based Retailing GBN Brand Shares: % Value 2016-2019
Table 31 Store-based Retailing LBN Brand Shares: Outlets 2016-2019
Table 32 Non-Store Retailing GBO Company Shares: % Value 2015-2019
Table 33 Non-Store Retailing GBN Brand Shares: % Value 2016-2019
Table 34 Grocery Retailers GBO Company Shares: % Value 2015-2019
Table 35 Grocery Retailers GBN Brand Shares: % Value 2016-2019
Table 36 Grocery Retailers LBN Brand Shares: Outlets 2016-2019
Table 37 Grocery Retailers LBN Brand Shares: Selling Space 2016-2019
Table 38 Non-Grocery Specialists GBO Company Shares: % Value 2015-2019
Table 39 Non-Grocery Specialists GBN Brand Shares: % Value 2016-2019
Table 40 Non-Grocery Specialists LBN Brand Shares: Outlets 2016-2019
Table 41 Non-Grocery Specialists LBN Brand Shares: Selling Space 2016-2019
Table 42 Mixed Retailers GBO Company Shares: % Value 2015-2019
Table 43 Mixed Retailers GBN Brand Shares: % Value 2016-2019
Table 44 Mixed Retailers LBN Brand Shares: Outlets 2016-2019
Table 45 Mixed Retailers LBN Brand Shares: Selling Space 2016-2019
Table 46 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2019-2024
Table 47 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2019-2024
Table 48 Forecast Sales in Store-based Retailing by Channel: Value 2019-2024
Table 49 Forecast Sales in Store-based Retailing by Channel: Value 2019-2024
Table 50 Forecast Sales in Store-based Retailing by Channel: % Value Growth 2019-2024
Table 51 Forecast Store-based Retailing Outlets by Channel: Units 2019-2024
Table 52 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2019-2024
Table 53 Forecast Sales in Non-Store Retailing by Channel: Value 2019-2024
Table 54 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2019-2024
Table 55 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 56 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
Table 57 Forecast Sales in Grocery Retailers by Channel: Value 2019-2024
Table 58 Forecast Sales in Grocery Retailers by Channel: % Value Growth 2019-2024
Table 59 Forecast Grocery Retailers Outlets by Channel: Units 2019-2024
Table 60 Forecast Grocery Retailers Outlets by Channel: % Unit Growth 2019-2024
Table 61 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 62 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
Table 63 Forecast Sales in Non-Grocery Specialists by Channel: Value 2019-2024
Table 64 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2019-2024
Table 65 Forecast Non-Grocery Specialists Outlets by Channel: Units 2019-2024
Table 66 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2019-2024
Table 67 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 68 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
Table 69 Forecast Sales in Mixed Retailers by Channel: Value 2019-2024
Table 70 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2019-2024
Table 71 Forecast Mixed Retailers Outlets by Channel: Units 2019-2024
Table 72 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2019-2024
DEFINITIONS
SOURCES
Summary 2 Research Sources
HEADLINES
PROSPECTS
Convenience stores benefits from household trends
Competitive prices are the main commercial strategy
Product mix is a key differentiator
COMPETITIVE LANDSCAPE
Upa! enters with stand-alone stores
Omnichannel presence boosts sales for dominant OK Market
OXXO settles as a main player after fully transforming stores
CHANNEL DATA
Table 73 Convenience Stores: Value Sales, Outlets and Selling Space 2014-2019
Table 74 Convenience Stores: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 75 Convenience Stores GBO Company Shares: % Value 2015-2019
Table 76 Convenience Stores GBN Brand Shares: % Value 2016-2019
Table 77 Convenience Stores LBN Brand Shares: Outlets 2016-2019
Table 78 Convenience Stores LBN Brand Shares: Selling Space 2016-2019
Table 79 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 80 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
Consumption slowdown boosts the discounters channel
Logistics strategies are a potential business differentiator
Growth opportunities for discounters remain in decentralised areas
COMPETITIVE LANDSCAPE
Walmart finishes its store remodelling and continues investing to increase Bodega ACuenta’s sales
Competition turns towards price-efficient promotions
SMU holds its position within discounters
CHANNEL DATA
Table 81 Discounters: Value Sales, Outlets and Selling Space 2014-2019
Table 82 Discounters: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 83 Discounters GBO Company Shares: % Value 2015-2019
Table 84 Discounters GBN Brand Shares: % Value 2016-2019
Table 85 Discounters LBN Brand Shares: Outlets 2016-2019
Table 86 Discounters LBN Brand Shares: Selling Space 2016-2019
Table 87 Discounters Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 88 Discounters Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
Discount strategies have become usual amongst Chilean hypermarkets
An omnichannel presence is the main target to increase sales
Logistics solutions are a key part of budget efficiency
COMPETITIVE LANDSCAPE
Cencosud Supermercado seeks to increase its omnichannel presence through its own delivery app
Click and collect remains a relevant option for Chilean consumers
Increased demand produced by the digital channel affects the in-store consumer experience
CHANNEL DATA
Table 89 Hypermarkets: Value Sales, Outlets and Selling Space 2014-2019
Table 90 Hypermarkets: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 91 Hypermarkets GBO Company Shares: % Value 2015-2019
Table 92 Hypermarkets GBN Brand Shares: % Value 2016-2019
Table 93 Hypermarkets LBN Brand Shares: Outlets 2016-2019
Table 94 Hypermarkets LBN Brand Shares: Selling Space 2016-2019
Table 95 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 96 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
Fierce competitive landscape demands efficient use of selling space
Growth opportunities arise in decentralised areas
The online channel is a key sales driver
COMPETITIVE LANDSCAPE
Unimarc continues to focus on opening outlets and remodelling layouts
Wal-Mart Chile benefits from strategic outlet locations to increase the presence of Express de Lider
Santa Isabel boosts consumer loyalty through Cencosud
CHANNEL DATA
Table 97 Supermarkets: Value Sales, Outlets and Selling Space 2014-2019
Table 98 Supermarkets: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 99 Supermarkets GBO Company Shares: % Value 2015-2019
Table 100 Supermarkets GBN Brand Shares: % Value 2016-2019
Table 101 Supermarkets LBN Brand Shares: Outlets 2016-2019
Table 102 Supermarkets LBN Brand Shares: Selling Space 2016-2019
Table 103 Supermarkets Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 104 Supermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
Consumers perceive the wider product mix at ferias libres as a key differentiator
Traditional grocers are part of Chilean identity
Government healthy living initiatives seek to incentivise fresh product consumption in the traditional channel
COMPETITIVE LANDSCAPE
Online supply and delivery services potentiate the traditional channel’s presence
Sercotec promotes small traditional retailers’ development
Other channels imitate the traditional display layout
CHANNEL DATA
Table 105 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 106 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 107 Sales in Traditional Grocery Retailers by Channel: Value 2014-2019
Table 108 Sales in Traditional Grocery Retailers by Channel: % Value Growth 2014-2019
Table 109 Traditional Grocery Retailers Outlets by Channel: Units 2014-2019
Table 110 Traditional Grocery Retailers Outlets by Channel: % Unit Growth 2014-2019
Table 111 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 112 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
Table 113 Forecast Sales in Traditional Grocery Retailers by Channel: Value 2019-2024
Table 114 Forecast Sales in Traditional Grocery Retailers by Channel: % Value Growth 2019-2024
Table 115 Forecast Traditional Grocery Retailers Outlets by Channel: Units 2019-2024
Table 116 Forecast Traditional Grocery Retailers Outlets by Channel: % Unit Growth 2019-2024
HEADLINES
PROSPECTS
Slower sales growth rates predominate among apparel and footwear specialist retailers
Apparel and footwear specialist retailers can still trust shopping centres
E-commerce reshapes the national footwear retailing industry
COMPETITIVE LANDSCAPE
Bata Ltd expands its product mix by launching a women-orientated segment
Presence in popular areas is a key driver of growth
Logistics and digital performance form part of apparel and footwear specialist retailers’ growth strategies
CHANNEL DATA
Table 117 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 118 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 119 Apparel And Footwear Specialist Retailers GBO Company Shares: % Value 2015-2019
Table 120 Apparel And Footwear Specialist Retailers GBN Brand Shares: % Value 2016-2019
Table 121 Apparel And Footwear Specialist Retailers LBN Brand Shares: Outlets 2016-2019
Table 122 Apparel And Footwear Specialist Retailers LBN Brand Shares: Selling Space 2016-2019
Table 123 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 124 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
External influences cause value sales to continue to decline
Consumers still value in-store assistance when purchasing electronic devices
Smartphones represent much more than an electronic device
COMPETITIVE LANDSCAPE
Cyber events boost sales for electronics and appliance specialist retailers
ABC DIN continues to lead but sees ongoing decline
Cross-border purchases threaten electronics and appliance specialist retailers
CHANNEL DATA
Table 125 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 126 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 127 Electronics and Appliance Specialist Retailers GBO Company Shares: % Value 2015-2019
Table 128 Electronics and Appliance Specialist Retailers GBN Brand Shares: % Value 2016-2019
Table 129 Electronics and Appliance Specialist Retailers LBN Brand Shares: Outlets 2016-2019
Table 130 Electronics and Appliance Specialist Retailers LBN Brand Shares: Selling Space 2016-2019
Table 131 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 132 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
Constant sales are the only viable solution to maintain value share as differentiation is a key challenge
The regulatory environment is expected to modify health and beauty specialist retailers
From packaging to product composition, consumers demand sustainable options
COMPETITIVE LANDSCAPE
Online pharmacies hold promise
Strategic alliances boost sales
Leading companies reshape their business strategies to maintain their competitive positions
CHANNEL DATA
Table 133 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 134 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 135 Sales in Health and Beauty Specialist Retailers by Channel: Value 2014-2019
Table 136 Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2014-2019
Table 137 Health and Beauty Specialist Retailers GBO Company Shares: % Value 2015-2019
Table 138 Health and Beauty Specialist Retailers GBN Brand Shares: % Value 2016-2019
Table 139 Health and Beauty Specialist Retailers LBN Brand Shares: Outlets 2016-2019
Table 140 Health and Beauty Specialist Retailers LBN Brand Shares: Selling Space 2016-2019
Table 141 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 142 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
Table 143 Forecast Sales in Health and Beauty Specialist Retailers by Channel: Value 2019-2024
Table 144 Forecast Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2019-2024
HEADLINES
PROSPECTS
Reactivation of the construction industry is expected to boost home and garden specialist retailers
Omnichannel presence is a key differentiator
Home and garden specialist retailers see growth opportunities in their product mix and premiumisation
COMPETITIVE LANDSCAPE
Falabella’s plans are expected to enable the company to maintain the leading position
Casa & Ideas maintains a decentralised outlet strategy based on low prices
Online marketplaces boost sales
CHANNEL DATA
Table 145 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space 2014-2019
Table 146 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 147 Sales in Home and Garden Specialist Retailers by Channel: Value 2014-2019
Table 148 Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2014-2019
Table 149 Home and Garden Specialist Retailers GBO Company Shares: % Value 2015-2019
Table 150 Home and Garden Specialist Retailers GBN Brand Shares: % Value 2016-2019
Table 151 Home and Garden Specialist Retailers LBN Brand Shares: Outlets 2016-2019
Table 152 Home and Garden Specialist Retailers LBN Brand Shares: Selling Space 2016-2019
Table 153 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 154 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
Table 155 Sales in Home and Garden Specialist Retailers by Channel: Value 2019-2024
Table 156 Forecast Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2019-2024
HEADLINES
PROSPECTS
A consumption slowdown and omnichannel investment affect in-store performance
Seasonal and cyber shopping events are the main sales boosters
Segmentation is small retailers’ most effective commercial strategy
COMPETITIVE LANDSCAPE
Omnichannel strategies are a top priority for all retailers
Private label keeps boosting apparel store sales
Falabella stands out through its different commercial strategies
CHANNEL DATA
Table 157 Department Stores: Value Sales, Outlets and Selling Space 2014-2019
Table 158 Department Stores: Value Sales, Outlets and Selling Space: % Growth 2014-2019
Table 159 Department Stores GBO Company Shares: % Value 2015-2019
Table 160 Department Stores GBN Brand Shares: % Value 2016-2019
Table 161 Department Stores LBN Brand Shares: Outlets 2016-2019
Table 162 Department Stores LBN Brand Shares: Selling Space 2016-2019
Table 163 Department Stores Forecasts: Value Sales, Outlets and Selling Space 2019-2024
Table 164 Department Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2019-2024
HEADLINES
PROSPECTS
E-commerce poses the main threat to direct selling
Ethical and healthy living are the main drivers in direct selling
Direct selling rises as a profitable income solution for the local population
COMPETITIVE LANDSCAPE
Sellers’ capacitation is a main recruitment and retention strategy
Brands make a social impact through workshops
Natura enhances the customer experience through sustainability
CHANNEL DATA
Table 165 Direct Selling by Category: Value 2014-2019
Table 166 Direct Selling by Category: % Value Growth 2014-2019
Table 167 Direct Selling GBO Company Shares: % Value 2015-2019
Table 168 Direct Selling GBN Brand Shares: % Value 2016-2019
Table 169 Direct Selling Forecasts by Category: Value 2019-2024
Table 170 Direct Selling Forecasts by Category: % Value Growth 2019-2024
HEADLINES
PROSPECTS
Homeshopping represents a complementary channel for most companies
E-commerce cannibalises homeshopping for relevant retailers
Smart TV rises as a profitable omnichannel strategy
COMPETITIVE LANDSCAPE
A3D continues to lead homeshopping through its product mix and multichannel strategies
Falabella leverages its sales performance through TV advertisement
CHANNEL DATA
Table 171 Homeshopping by Category: Value 2014-2019
Table 172 Homeshopping by Category: % Value Growth 2014-2019
Table 173 Homeshopping GBO Company Shares: % Value 2015-2019
Table 174 Homeshopping GBN Brand Shares: % Value 2016-2019
Table 175 Homeshopping Forecasts by Category: Value 2019-2024
Table 176 Homeshopping Forecasts by Category: % Value Growth 2019-2024
HEADLINES
PROSPECTS
Location remains the key differentiator
Players adapt to new consumer trends
Product mix expands as Chilean vending maintains positive forecast figures
COMPETITIVE LANDSCAPE
Vendomatica maintains its dominance and consolidates through customer experience improvements
The competitive landscape intensifies as new players emerge
Vending could face governmental regulations to increase the healthy product offer
CHANNEL DATA
Table 177 Vending by Category: Value 2014-2019
Table 178 Vending by Category: % Value Growth 2014-2019
Table 179 Vending GBO Company Shares: % Value 2015-2019
Table 180 Vending GBN Brand Shares: % Value 2016-2019
Table 181 Vending Forecasts by Category: Value 2019-2024
Table 182 Vending Forecasts by Category: % Value Growth 2019-2024
HEADLINES
PROSPECTS
Delivery efficiency is the main challenge for e-commerce players
Cyber events have become firmly established in consumers’ minds
Marketplaces are booming amongst main retailers
COMPETITIVE LANDSCAPE
Relevant growth opportunities in the forecast period increase local competition
Falabella maintains its differentiation through enhancement of the customer experience
Mercado Libre gains share by increasing its product mix and facilitating payments
CHANNEL DATA
Table 183 E-Commerce by Channel and Category: Value 2014-2019
Table 184 E-Commerce by Channel and Category: % Value Growth 2014-2019
Table 185 E-Commerce GBO Company Shares: % Value 2015-2019
Table 186 E-Commerce GBN Brand Shares: % Value 2016-2019
Table 187 Forecast E-Commerce by Channel and Category: Value 2019-2024
Table 188 Forecast E-Commerce by Channel and Category: % Value Growth 2019-2024
HEADLINES
PROSPECTS
Consumers remain concerned about mobile payment security
Smartphone boom allows companies to understand consumers better
M-commerce successfully supplies omnishopper needs
COMPETITIVE LANDSCAPE
Players develop super apps
Mercado Libre introduces its own QR payment in Chile
Constant sales and premium accounts are important sales boosters
CHANNEL DATA
Table 189 Mobile E-Commerce: Value 2014-2019
Table 190 Mobile E-Commerce: % Value Growth 2014-2019
Table 191 Mobile E-Commerce Forecasts: Value 2019-2024
Table 192 Mobile E-Commerce Forecasts: % Value Growth 2019-2024
HEADLINES
PROSPECTS
Household distribution and fast-paced lifestyles boost sales
Chileans’ preference for click and collect changes outlet distribution
Logistics is the main challenge to achieve service excellence
COMPETITIVE LANDSCAPE
Jumbo innovates with its own grocery app
Last mile delivery apps are key partners to increase customer loyalty
CHANNEL DATA
Table 193 Food and Drink E-Commerce: Value 2014-2019
Table 194 Food and Drink E-Commerce: % Value Growth 2014-2019
Table 195 Food and Drink E-Commerce Forecasts: Value 2019-2024
Table 196 Food and Drink E-Commerce Forecasts: % Value Growth 2019-2024


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