Audio Communication Monitoring Market by Component (Solutions and Services), Type (Wireless Communication and Wired Communication) , Application, Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025
Increasing tele fraudulent activities and cybercrimes, need for analyzing audio conversations in real time, growing demand for risk and compliance management, and rising demand for remote contact centres during COVID-19 pandemicto drive the growth of audio communication monitoringmarket
The global audio communication monitoringmarket size is expected to grow from 1.8 billion in 2020 to USD 4.3 billionby 2025, at a Compound Annual Growth Rate (CAGR) of 19.1% during the forecast period.As COVID-19 has dragged on, individuals have been forced to change how they communicate and collaborate, and understaffed government agencies, grocery stores, and financial services have all scrambled to set up audio communication monitoring solutions for handling a new influx of calls. As businesses globally invoke business continuity plans in the wake of the COVID-19 pandemic, audio communication monitoring is one solution mobilizing teams, now required to work from home, maintaining effective team collaboration, and supporting continued customer interaction.Data and information security concernsis one of the major challenges in the audio communication market. Moreover, the lack of awareness of audio communication monitoring solutions acts as a key restraining factor in the market.
The pandemic has broken down barriers to innovation that blocked progress in the contact center industry for decades. Agents across countries are comfortably performing their jobs in the same secure, compliant way as they would have in a physical office. Where there may have been a lack of trust around home working, the capabilities of cloud contact center technology, such as real-time screen reporting and quality management for supervisors, has enabled contact center managers to maintain the complete visibility over their remote agents’ wellbeing and workload. Never has the call to innovate in the contact center been more clearly heard than now. This pandemic will change several things. For the contact center, it will fundamentally alter the landscape forever, marking the start of a more caring, efficient, agile, and environmentally responsible industry.
Among Solutions, the reporting and analytics solution to record the highest growth rate during the forecast period
Under the solutions segment, the reporting and analytics solution is expected to grow at the highest growth rate during the forecast period. The growth of the reporting and analytics solution is attributed to the need of business to not only maintain audit and compliance needs but also in getting the right insights to the right people at the right time.The reporting and analytics solution enables reporting, tracking, and checking the performance of calls. Analytics also identifies issues during the call transfers to avoid any miscommunication among callers. This solution presents the information into the most flexible, customizable, and graphical formats. The graphical presentation helps end users drill down and filter out the overall customer conversation details.
Among applications, the law enforcement agencies application segment to record the higher CAGR during the forecast period
In the audio communication monitoring market by application, the intelligent law enforcement agencies segment is expected to record the higher CAGR during the forecast period. The growth is attributed to the need of government and law enforcement agenciesto identify and track criminal activities, such as human trafficking, narco-trafficking, terrorism, cybercrime, child pornography, frauds, and other threats related to personal safety and national security. The solutions have enabled enterprises to capture every call based on telephony and VoIP recording. These solutions have provided the Public Safety Answering Point (PSAP), transportation industries, and other government agencies clear with visibility of all types of threats and incidents. Audio communication monitoring has made criminal investigations easier as the police officers can use the internet and control their PCs through their voice, which results in content getting commands much faster through voice over the internet, further increasing the efficiency of the police officers in case of emergency.
Among regions, North America to hold the largest market size duringthe forecast period
North America is expected to hold the largest market size in the global audio communication monitoring market during the forecast period. The US has emerged as the largest market, due to the increasing investments and a growing presence of vendors who are exploring the use of AI and NLP technologies for various applications.The US market widely adopts AI and NLP technologies in its business establishments and other verticals, catering to customers in a better way and continually improving business efficiencies. The country has advanced infrastructure, innovations, and initiatives necessary to evolve audio communication monitoring into robust solutions with innovative benefits.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the audio communication monitoring market.
Research Coverage
The audio communication monitoringmarket is segmented bycomponent, type, application, deployment mode, organization size, vertical, and region. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service launches; partnerships, agreements, and collaborations;business expansions; and competitive landscape associated with the globalaudio communication monitoringmarket.
Key Benefits of Buying the Report
The report would help the market leaders/new entrants in the following ways:
The global audio communication monitoringmarket size is expected to grow from 1.8 billion in 2020 to USD 4.3 billionby 2025, at a Compound Annual Growth Rate (CAGR) of 19.1% during the forecast period.As COVID-19 has dragged on, individuals have been forced to change how they communicate and collaborate, and understaffed government agencies, grocery stores, and financial services have all scrambled to set up audio communication monitoring solutions for handling a new influx of calls. As businesses globally invoke business continuity plans in the wake of the COVID-19 pandemic, audio communication monitoring is one solution mobilizing teams, now required to work from home, maintaining effective team collaboration, and supporting continued customer interaction.Data and information security concernsis one of the major challenges in the audio communication market. Moreover, the lack of awareness of audio communication monitoring solutions acts as a key restraining factor in the market.
The pandemic has broken down barriers to innovation that blocked progress in the contact center industry for decades. Agents across countries are comfortably performing their jobs in the same secure, compliant way as they would have in a physical office. Where there may have been a lack of trust around home working, the capabilities of cloud contact center technology, such as real-time screen reporting and quality management for supervisors, has enabled contact center managers to maintain the complete visibility over their remote agents’ wellbeing and workload. Never has the call to innovate in the contact center been more clearly heard than now. This pandemic will change several things. For the contact center, it will fundamentally alter the landscape forever, marking the start of a more caring, efficient, agile, and environmentally responsible industry.
Among Solutions, the reporting and analytics solution to record the highest growth rate during the forecast period
Under the solutions segment, the reporting and analytics solution is expected to grow at the highest growth rate during the forecast period. The growth of the reporting and analytics solution is attributed to the need of business to not only maintain audit and compliance needs but also in getting the right insights to the right people at the right time.The reporting and analytics solution enables reporting, tracking, and checking the performance of calls. Analytics also identifies issues during the call transfers to avoid any miscommunication among callers. This solution presents the information into the most flexible, customizable, and graphical formats. The graphical presentation helps end users drill down and filter out the overall customer conversation details.
Among applications, the law enforcement agencies application segment to record the higher CAGR during the forecast period
In the audio communication monitoring market by application, the intelligent law enforcement agencies segment is expected to record the higher CAGR during the forecast period. The growth is attributed to the need of government and law enforcement agenciesto identify and track criminal activities, such as human trafficking, narco-trafficking, terrorism, cybercrime, child pornography, frauds, and other threats related to personal safety and national security. The solutions have enabled enterprises to capture every call based on telephony and VoIP recording. These solutions have provided the Public Safety Answering Point (PSAP), transportation industries, and other government agencies clear with visibility of all types of threats and incidents. Audio communication monitoring has made criminal investigations easier as the police officers can use the internet and control their PCs through their voice, which results in content getting commands much faster through voice over the internet, further increasing the efficiency of the police officers in case of emergency.
Among regions, North America to hold the largest market size duringthe forecast period
North America is expected to hold the largest market size in the global audio communication monitoring market during the forecast period. The US has emerged as the largest market, due to the increasing investments and a growing presence of vendors who are exploring the use of AI and NLP technologies for various applications.The US market widely adopts AI and NLP technologies in its business establishments and other verticals, catering to customers in a better way and continually improving business efficiencies. The country has advanced infrastructure, innovations, and initiatives necessary to evolve audio communication monitoring into robust solutions with innovative benefits.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the audio communication monitoring market.
- By Company: Tier I: 15%, Tier II: 42%, and Tier III: 43%
- By Designation: C-Level Executives: 62%, Directors: 20%, and Others: 18%
- By Region: North America: 40%, APAC: 30%, Europe: 20%, MEA: 5%, and Latin America: 5%
Research Coverage
The audio communication monitoringmarket is segmented bycomponent, type, application, deployment mode, organization size, vertical, and region. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service launches; partnerships, agreements, and collaborations;business expansions; and competitive landscape associated with the globalaudio communication monitoringmarket.
Key Benefits of Buying the Report
The report would help the market leaders/new entrants in the following ways:
- It comprehensively segments theaudio communication monitoringmarket and provides the closest approximations of the revenue numbers for the overall market and itssubsegments across regions.
- It would help stakeholders understand the pulse of the market and provide information on the key market drivers, restraints, challenges, and opportunities.
- It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market. The competitive landscape section includes a competitor ecosystem, new service developments, partnerships, and acquisitions.
1 INTRODUCTION
1.1 INTRODUCTION TO COVID-19
1.2 COVID-19 HEALTH ASSESSMENT
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
1.3 COVID-19 ECONOMIC ASSESSMENT
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
1.4 OBJECTIVES OF THE STUDY
1.5 MARKET DEFINITION
1.5.1 INCLUSIONS AND EXCLUSIONS
1.6 MARKET SCOPE
1.6.1 MARKET SEGMENTATION
1.6.2 REGIONS COVERED
1.6.3 YEARS CONSIDERED FOR THE STUDY
1.7 CURRENCY CONSIDERED
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019
1.8 STAKEHOLDERS
1.9 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 6 GLOBAL AUDIO COMMUNICATION MONITORING MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 2 PRIMARY INTERVIEWS
2.1.2.1 Breakdown of primary interviews
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF AUDIO COMMUNICATION MONITORING MARKET
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF AUDIO COMMUNICATION MONITORING MARKET
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 3 TOP-DOWN (DEMAND SIDE): SHARE OF AUDIO COMMUNICATION MONITORING THROUGH OVERALL AUDIO COMMUNICATION MONITORING SPENDING
FIGURE 10 AUDIO COMMUNICATION MONITORING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
2.4 MARKET FORECAST
TABLE 3 FACTOR ANALYSIS
TABLE 4 IMPACT OF COVID-19
2.5 COMPETITIVE LEADERSHIP MAPPING METHODOLOGY
FIGURE 11 COMPETITIVE LEADERSHIP MAPPING MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME COMPETITIVE LEADERSHIP MAPPING METHODOLOGY
FIGURE 12 STARTUP/SME COMPETITIVE LEADERSHIP MAPPING: CRITERIA WEIGHTAGE
2.7 ASSUMPTIONS FOR THE STUDY
2.8 LIMITATIONS OF THE STUDY
3 EXECUTIVE SUMMARY
TABLE 5 GLOBAL AUDIO COMMUNICATION MONITORING MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %)
FIGURE 13 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY COMPONENT
FIGURE 14 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY TYPE
FIGURE 15 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY SERVICE
FIGURE 16 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY DEPLOYMENT MODE
FIGURE 17 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY APPLICATION
FIGURE 18 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY VERTICAL
FIGURE 19 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY REGION
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN AUDIO COMMUNICATION MONITORING MARKET
FIGURE 20 INCREASING DEMAND TO MOVE FROM TRADITIONAL PRIVATE BRANCH EXCHANGE TO COLLABORATIVE PLATFORMS TO DRIVE AUDIO COMMUNICATION MONITORING MARKET GROWTH DURING FORECAST PERIOD
4.2 AUDIO COMMUNICATION MONITORING MARKET: TOP THREE APPLICATIONS
FIGURE 21 COMMERCIAL AREAS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.3 AUDIO COMMUNICATION MONITORING MARKET, BY REGION
FIGURE 22 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020
4.4 AUDIO COMMUNICATION MONITORING MARKET IN NORTH AMERICA, BY SOLUTION AND VERTICAL
FIGURE 23 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS SOLUTIONS, AND TELECOM AND IT VERTICAL IN NORTH AMERICA TO ACCOUNT FOR HIGHEST MARKET SHARES IN AUDIO COMMUNICATION MONITORING MARKET IN 2020
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET EVOLUTION
5.3 MARKET DYNAMICS
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: AUDIO COMMUNICATION MONITORING MARKET
5.3.1 DRIVERS
5.3.1.1 Increasing tele fraudulent activities and cyber crimes
5.3.1.2 Need for analyzing audio conversations in real time
5.3.1.3 Growing demand for risk and compliance management
5.3.1.4 Rising demand for remote contact centers during COVID-19 pandemic
5.3.2 RESTRAINTS
5.3.2.1 Lack of awareness about audio communication monitoring solutions
5.3.2.2 Legacy system architecture
5.3.3 OPPORTUNITIES
5.3.3.1 Emerging need for audio communication monitoring solutions among SMEs
5.3.3.2 Implementation of AI, analytics, and NLP capabilities to add value to existing audio communication monitoring offerings
5.3.4 CHALLENGES
5.3.4.1 Data and information security concerns
5.3.4.2 Maintaining business continuity during COVID-19 pandemic
5.4 CUMULATIVE GROWTH ANALYSIS
5.5 ADJACENT/RELATED MARKETS SNAPSHOT
TABLE 6 AUDIO COMMUNICATION MONITORING MARKET: ADJACENT/RELATED MARKETS
5.6 AVERAGE SELLING PRICE TREND
5.6.1 INTRODUCTION
5.7 VALUE CHAIN ANALYSIS
FIGURE 25 AUDIO COMMUNICATION MONITORING MARKET: VALUE CHAIN ANALYSIS
5.8 ECOSYSTEM
FIGURE 26 AUDIO COMMUNICATION MONITORING MARKET: ECOSYSTEM
5.9 TECHNOLOGY ANALYSIS
5.9.1 NATURAL LANGUAGE PROCESSING
5.9.2 PHONETIC SEARCH TECHNIQUE
5.9.3 ARTIFICIAL INTELLIGENCE
5.10 CASE STUDY ANALYSIS
5.10.1 INTRODUCTION
5.10.1.1 Use case: Scenario 1
5.10.1.2 Use case: Scenario 2
5.10.1.3 Use case: Scenario 3
5.10.1.4 Use case: Scenario 4
5.10.1.5 Use case: Scenario 5
6 AUDIO COMMUNICATION MONITORING MARKET: COVID-19 IMPACT
FIGURE 27 AUDIO COMMUNICATION MONITORING MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021
7 AUDIO COMMUNICATION MONITORING MARKET, BY COMPONENT
7.1 INTRODUCTION
7.1.1 COMPONENTS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
7.1.2 COMPONENTS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 28 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 7 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 8 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
7.2 SOLUTIONS
FIGURE 29 REPORTING AND ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 9 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 10 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 11 SOLUTIONS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 12 SOLUTIONS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
7.2.1 REPORTING AND ANALYTICS
7.2.2 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS
7.2.3 AUDIO LOUDNESS, METERING, AND MONITORING
7.2.3.1 LTE/VoLTE monitoring
7.2.3.2 Audio communication surveillance monitoring
7.2.3.3 Media monitoring
7.3 SERVICES
FIGURE 30 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 13 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 14 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 15 SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 16 SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
7.3.1 PROFESSIONAL SERVICES
7.3.2 MANAGED SERVICES
8 AUDIO COMMUNICATION MONITORING MARKET, BY TYPE
8.1 INTRODUCTION
8.1.1 TYPES: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
8.1.2 TYPES: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 31 WIRELESS COMMUNICATION SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
TABLE 17 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 18 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
8.2 WIRELESS COMMUNICATION
TABLE 19 WIRELESS COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 20 WIRELESS COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
8.3 WIRED COMMUNICATION
TABLE 21 WIRED COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 22 WIRED COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
9 AUDIO COMMUNICATION MONITORING MARKET, BY APPLICATION
9.1 INTRODUCTION
9.1.1 APPLICATIONS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
9.1.2 APPLICATIONS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 32 LAW ENFORCEMENT AGENCIES TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 23 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 24 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION , 2019–2025 (USD MILLION)
9.2 LAW ENFORCEMENT AGENCIES
9.3 SALES AND INTERNAL COMMUNICATION MONITORING
9.4 COMMERCIAL AREAS
9.5 BROADCAST MONITORING
9.6 OTHERS
10 AUDIO COMMUNICATION MONITORING MARKET, BY DEPLOYMENT MODE
10.1 INTRODUCTION
10.1.1 DEPLOYMENT MODE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
10.1.2 DEPLOYMENT MODE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 33 CLOUD SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
TABLE 25 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE , 2016–2019 (USD MILLION)
TABLE 26 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
10.2 CLOUD
TABLE 27 CLOUD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 28 CLOUD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
10.3 ON-PREMISES
TABLE 29 ON-PREMISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 30 ON-PREMISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
11 AUDIO COMMUNICATION MONITORING MARKET, BY ORGANIZATION SIZE
11.1 INTRODUCTION
11.1.1 ORGANIZATION SIZE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
11.1.2 ORGANIZATION SIZE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 34 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 31 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 32 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
11.2 SMALL AND MEDIUM-SIZED ENTERPRISES
TABLE 33 SMALL AND MEDIUM-SIZED ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 34 SMALL AND MEDIUM-SIZED ENTERPRISES : AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
11.3 LARGE ENTERPRISES
TABLE 35 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 36 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
12 AUDIO COMMUNICATION MONITORING MARKET, BY VERTICAL
12.1 INTRODUCTION
12.1.1 VERTICALS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
12.1.2 VERTICALS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 35 RETAIL AND ECOMMERCE VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 37 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 38 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
12.3 MEDIA AND ENTERTAINMENT
12.4 RETAIL AND ECOMMERCE
12.5 TELECOM AND IT
12.6 GOVERNMENT
12.7 HEALTHCARE AND LIFE SCIENCES
12.8 OTHERS VERTICAL
13 AUDIO COMMUNICATION MONITORING MARKET, BY REGION
13.1 INTRODUCTION
FIGURE 36 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 37 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
TABLE 39 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 40 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
13.2 NORTH AMERICA
13.2.1 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.2.2 NORTH AMERICA: COVID-19 IMPACT
13.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
13.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION
13.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
13.2.6 CALIFORNIA CONSUMER PRIVACY ACT
13.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
FIGURE 38 NORTH AMERICA: MARKET SNAPSHOT
TABLE 41 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 42 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 43 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 44 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 45 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 46 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 47 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 48 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 49 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 50 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 51 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 52 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 53 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 54 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 55 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 56 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 57 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 58 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.2.8 UNITED STATES
13.2.9 CANADA
13.3 EUROPE
13.3.1 EUROPE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.3.2 EUROPE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
13.3.3 EUROPE: REGULATORY IMPLICATIONS
13.3.4 GENERAL DATA PROTECTION REGULATION
TABLE 59 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 60 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 61 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 62 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 63 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 64 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 65 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 66 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 67 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 68 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 69 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 70 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 71 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 72 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 73 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 74 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 75 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 76 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.3.5 UNITED KINGDOM
13.3.6 GERMANY
13.3.7 FRANCE
13.3.8 REST OF EUROPE
13.4 ASIA PACIFIC
13.4.1 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.4.2 ASIA PACIFIC: COVID-19 IMPACT
13.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
13.4.4 PERSONAL DATA PROTECTION ACT
FIGURE 39 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 77 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 78 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 79 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 80 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 81 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 82 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 83 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 84 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 85 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 86 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 87 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 88 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 89 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 90 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 91 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 92 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 93 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 94 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.4.5 CHINA
13.4.6 JAPAN
13.4.7 INDIA
13.4.8 REST OF ASIA PACIFIC
13.5 MIDDLE EAST AND AFRICA
13.5.1 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
13.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
13.5.4 PERSONAL DATA PROTECTION LAW
TABLE 95 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 96 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 97 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 98 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 99 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 100 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 101 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 102 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 103 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 104 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 105 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 106 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 107 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 108 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 109 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 110 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 111 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 112 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.5.5 MIDDLE EAST
13.5.6 SOUTH AFRICA
13.6 LATIN AMERICA
13.6.1 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.6.2 LATIN AMERICA: COVID-19
13.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
13.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
TABLE 113 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 114 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 115 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 116 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 117 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 118 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 119 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 120 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 121 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 122 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 123 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 124 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 125 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 126 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 127 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 128 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 129 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 130 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.6.5 BRAZIL
13.6.6 MEXICO
13.6.7 REST OF LATIN AMERICA
14 COMPETITIVE LANDSCAPE
14.1 OVERVIEW
14.2 MARKET EVALUATION FRAMEWORK
FIGURE 40 MARKET EVALUATION FRAMEWORK
14.3 MARKET SHARE OF KEY PLAYERS IN AUDIO COMMUNICATION MONITORING MARKET, 2019
FIGURE 41 MARKET SHARE OF KEY PLAYERS, 2019
14.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
14.4.1 INTRODUCTION
FIGURE 42 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS
14.5 KEY MARKET DEVELOPMENTS
14.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
TABLE 131 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2019–2020
14.5.2 BUSINESS EXPANSIONS
TABLE 132 BUSINESS EXPANSIONS, 2019–2020
14.5.3 MERGERS AND ACQUISITIONS
TABLE 133 MERGERS AND ACQUISITIONS, 2018–2019
14.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS
TABLE 134 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2019–2020
15 COMPANY EVALUATION MATRIX AND COMPANY PROFILES
15.1 OVERVIEW
15.2 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
15.2.1 RANKING OF KEY PLAYERS IN AUDIO COMMUNICATION MONITORING MARKET, 2020
FIGURE 43 RANKING OF KEY PLAYERS, 2020
15.3 COMPANY EVALUATION MATRIX, 2020
15.3.1 STAR
15.3.2 EMERGING LEADERS
15.3.3 PERVASIVE
FIGURE 44 AUDIO COMMUNICATION MONITORING MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020
15.4 STARTUP/SME EVALUATION MATRIX, 2020
15.4.1 PROGRESSIVE COMPANIES
15.4.2 RESPONSIVE COMPANIES
15.4.3 STARTING BLOCKS
FIGURE 45 AUDIO COMMUNICATION MONITORING MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
15.5 COMPANY PROFILES
(Business overview, Solutions and Services offered, Covid-19 development, SWOT analysis, Recent developments, and MNM view)*
15.5.1 NICE
FIGURE 46 NICE: COMPANY SNAPSHOT
FIGURE 47 NICE: SWOT ANALYSIS
15.5.2 CISCO
FIGURE 48 CISCO: COMPANY SNAPSHOT
FIGURE 49 CISCO: SWOT ANALYSIS
15.5.3 IBM
FIGURE 50 IBM: COMPANY SNAPSHOT
FIGURE 51 IBM: SWOT ANALYSIS
15.5.4 ENGHOUSE INTERACTIVE
FIGURE 52 ENGHOUSE INTERACTIVE: COMPANY SNAPSHOT
FIGURE 53 ENGHOUSE INTERACTIVE: SWOT ANALYSIS
15.5.5 GOOGLE
FIGURE 54 GOOGLE: COMPANY SNAPSHOT
FIGURE 55 GOOGLE: SWOT ANALYSIS
15.5.6 AUDIOCODES
FIGURE 56 AUDIOCODES: COMPANY SNAPSHOT
15.5.7 INTEGRATED RESEARCH
FIGURE 57 INTEGRATED RESEARCH: COMPANY SNAPSHOT
15.5.8 MARTELLO TECHNOLOGIES
FIGURE 58 MARTELLO TECHNOLOGIES: COMPANY SNAPSHOT
15.5.9 NUANCE COMMUNICATIONS
FIGURE 59 NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
15.5.10 AVAYA
FIGURE 60 AVAYA: COMPANY SNAPSHOT
15.5.11 VERITONE
FIGURE 61 VERITONE: COMPANY SNAPSHOT
15.5.12 RELATIVITY
15.5.13 PATHSOLUTIONS
15.5.14 EMPIRIX
15.5.15 GENESYS
15.5.16 NECTAR
15.5.17 BEHAVOX
15.5.18 VYOPTA
15.5.19 INTELLIGENT VOICE
15.5.20 AMEYO
15.5.21 ELASTIX
15.5.22 DASHBASE
15.5.23 RIBBON COMMUNICATIONS
15.5.24 DEEPGRAM
15.5.25 HALOOCOM
15.5.26 TOKU
15.5.27 SERVETEL
15.5.28 CLOUDTALK
15.5.29 DIALER360
15.5.30 JUSTCALL
*Details on Business overview, Solutions and Services offered, Covid-19 development, SWOT analysis, Recent developments, and MNM view might not be captured in case of unlisted companies.
16 APPENDIX
16.1 ADJACENT/RELATED MARKETS
16.1.1 CLOUD-BASED CONTACT CENTER MARKET
TABLE 135 CHATBOT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 136 PROFESSIONAL SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 137 MANAGED SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 138 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 139 CALL ROUTING AND QUEUING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 140 DATA INTEGRATION AND RECORDING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 141 CHAT QUALITY AND MONITORING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 142 REAL-TIME DECISION MAKING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 143 WORKFORCE OPTIMIZATION: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 144 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 145 PUBLIC CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 146 PRIVATE CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 147 HYBRID CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 148 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 149 LARGE ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 150 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 151 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 152 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 153 CONSUMER GOODS AND RETAIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 154 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 155 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 156 MANUFACTURING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 157 MEDIA AND ENTERTAINMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 158 TELECOMMUNICATION AND ITES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 159 OTHERS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 160 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 161 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 162 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 163 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL 2015–2022 (USD MILLION)
TABLE 164 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 165 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 166 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 167 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 168 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 169 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 170 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 171 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 172 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 173 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 174 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 175 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 176 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 177 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 178 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 179 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 180 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 181 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 182 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 183 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 184 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 185 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
16.1.2 WEB REAL-TIME COMMUNICATION MARKET
TABLE 186 WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 187 WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 188 SOLUTION: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 189 VOICE CALLING AND CONFERENCING: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 190 MESSAGING AND FILE SHARING: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 191 VIDEO CALLING AND CONFERENCING: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 192 OTHERS: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 193 WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 194 SERVICE: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 195 IMPLEMENTATION AND INTEGRATION SERVICES: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 196 CONSULTING SERVICES: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 197 OTHER SERVICES: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 198 WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 199 IT AND TELECOM: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 200 MEDIA AND ENTERTAINMENT: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 201 BANKING, FINANCIAL SERVICES, AND INSURANCE: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 202 RETAIL AND CONSUMER GOODS: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 203 PUBLIC SECTOR AND EDUCATION: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 204 HEALTHCARE: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 205 TRANSPORTATION AND LOGISTICS: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 206 OTHERS: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 207 WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 208 NORTH AMERICA: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 209 NORTH AMERICA: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 210 NORTH AMERICA: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 211 NORTH AMERICA: WEBRTC VIDEO CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 212 NORTH AMERICA: WEBRTC VOICE CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 213 NORTH AMERICA: WEBRTC MESSAGING AND FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 214 NORTH AMERICA: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 215 NORTH AMERICA: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 216 NORTH AMERICA: WEBRTC IMPLEMENTATION AND INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 217 NORTH AMERICA: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 218 NORTH AMERICA: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 219 EUROPE: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 220 EUROPE: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 221 EUROPE: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 222 EUROPE: WEBRTC MESSAGING AND FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 223 EUROPE: WEBRTC VOICE CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 224 EUROPE: WEBRTC VIDEO CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 225 EUROPE: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 226 EUROPE: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 227 EUROPE: WEBRTC IMPLEMENTATION AND INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 228 EUROPE: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 229 EUROPE: WEBRTC OTHER SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 230 ASIA PACIFIC: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 231 ASIA PACIFIC: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 232 ASIA PACIFIC: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 233 ASIA PACIFIC: WEBRTC MESSAGING & FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 234 ASIA PACIFIC: WEBRTC VOICE CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 235 ASIA PACIFIC: WEBRTC VIDEO CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 236 ASIA PACIFIC: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 237 ASIA PACIFIC: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 238 ASIA PACIFIC: WEBRTC IMPLEMENTATION & INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 239 ASIA PACIFIC: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 240 ASIA PACIFIC: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 241 LATIN AMERICA: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 242 LATIN AMERICA: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 243 LATIN AMERICA: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 244 LATIN AMERICA: WEBRTC MESSAGING & FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 245 LATIN AMERICA: WEBRTC VOICE CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 246 LATIN AMERICA: WEBRTC VIDEO CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 247 LATIN AMERICA: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 248 LATIN AMERICA: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 249 LATIN AMERICA: WEBRTC IMPLEMENTATION & INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 250 LATIN AMERICA: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 251 LATIN AMERICA: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 252 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 253 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 254 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 255 MIDDLE EAST AND AFRICA: WEBRTC MESSAGING & FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 256 MIDDLE EAST AND AFRICA: WEBRTC VOICE CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 257 MIDDLE EAST AND AFRICA: WEBRTC VIDEO CALLING & CONFERENCING MARKET SIZE, BY VERTICAL,2015–2022 (USD MILLION)
TABLE 258 MIDDLE EAST AND AFRICA: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 259 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 260 MIDDLE EAST AND AFRICA: WEBRTC IMPLEMENTATION & INTEGRATION SERVICES MARKET SIZE, BY VERTICAL,2015–2022 (USD MILLION)
TABLE 261 MIDDLE EAST AND AFRICA: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 262 MIDDLE EAST AND AFRICA: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
16.1.3 UNIFIED COMMUNICATIONS AS A SERVICE MARKET
TABLE 263 UNIFIED COMMUNICATIONS AS A SERVICE MARKET, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 264 TELEPHONY: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 265 NORTH AMERICA: TELEPHONY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 266 EUROPE: TELEPHONY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 267 ASIA PACIFIC: TELEPHONY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 268 UNIFIED MESSAGING: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 269 NORTH AMERICA: UNIFIED MESSAGING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 270 EUROPE: UNIFIED MESSAGING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 271 ASIA PACIFIC: UNIFIED MESSAGING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 272 CONFERENCING: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 273 NORTH AMERICA: CONFERENCING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 274 EUROPE: CONFERENCING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 275 ASIA PACIFIC: CONFERENCING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 276 COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 277 NORTH AMERICA: COLLABORATION PLATFORMS AND APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 278 EUROPE: COLLABORATION PLATFORMS AND APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 279 ASIA PACIFIC: COLLABORATION PLATFORMS AND APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 280 UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 281 LARGE ENTERPRISES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 282 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 283 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 284 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 285 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 286 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 287 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 288 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 289 UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 290 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 291 NORTH AMERICA: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 292 EUROPE: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 293 ASIA PACIFIC: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 294 TELECOM AND IT: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 295 NORTH AMERICA: TELECOM AND IT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 296 EUROPE: TELECOM AND IT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 297 ASIA PACIFIC: TELECOM AND IT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 298 CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 299 NORTH AMERICA: CONSUMER GOODS AND RETAIL MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 300 EUROPE: CONSUMER GOODS AND RETAIL MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 301 ASIA PACIFIC: CONSUMER GOODS AND RETAIL MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 302 HEALTHCARE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 303 NORTH AMERICA: HEALTHCARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 304 EUROPE: HEALTHCARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 305 ASIA PACIFIC: HEALTHCARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 306 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 307 NORTH AMERICA: PUBLIC SECTOR AND UTILITIES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 308 EUROPE: PUBLIC SECTOR AND UTILITIES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 309 ASIA PACIFIC: PUBLIC SECTOR AND UTILITIES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 310 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 311 NORTH AMERICA: LOGISTICS AND TRANSPORTATION MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 312 EUROPE: LOGISTICS AND TRANSPORTATION MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 313 ASIA PACIFIC: LOGISTICS AND TRANSPORTATION MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 314 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 315 NORTH AMERICA: TRAVEL AND HOSPITALITY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 316 EUROPE: TRAVEL AND HOSPITALITY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 317 ASIA PACIFIC: TRAVEL AND HOSPITALITY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 318 OTHERS: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 319 NORTH AMERICA: OTHERS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 320 EUROPE: OTHERS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 321 ASIA PACIFIC: OTHERS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 322 UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
TABLE 323 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 324 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 325 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 326 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 327 UNITED STATES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 328 UNITED STATES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 329 UNITED STATES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 330 CANADA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 331 CANADA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 332 CANADA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 333 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 334 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 335 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 336 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 337 UNITED KINGDOM: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 338 UNITED KINGDOM: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 339 UNITED KINGDOM: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 340 REST OF EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 341 REST OF EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 342 REST OF EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 343 ASIA-PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 344 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 345 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 346 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 347 CHINA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 348 CHINA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 349 CHINA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 350 REST OF ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 351 REST OF ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 352 REST OF ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 353 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 354 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 355 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 356 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 357 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 358 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 359 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 360 MEXICO: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 361 MEXICO: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 362 MEXICO: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 363 REST OF LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 364 REST OF LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 365 REST OF LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
16.2 DISCUSSION GUIDE
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
16.4 AVAILABLE CUSTOMIZATIONS
16.5 RELATED REPORTS
16.6 AUTHOR DETAILS
1.1 INTRODUCTION TO COVID-19
1.2 COVID-19 HEALTH ASSESSMENT
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
1.3 COVID-19 ECONOMIC ASSESSMENT
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
1.4 OBJECTIVES OF THE STUDY
1.5 MARKET DEFINITION
1.5.1 INCLUSIONS AND EXCLUSIONS
1.6 MARKET SCOPE
1.6.1 MARKET SEGMENTATION
1.6.2 REGIONS COVERED
1.6.3 YEARS CONSIDERED FOR THE STUDY
1.7 CURRENCY CONSIDERED
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019
1.8 STAKEHOLDERS
1.9 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
FIGURE 6 GLOBAL AUDIO COMMUNICATION MONITORING MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
TABLE 2 PRIMARY INTERVIEWS
2.1.2.1 Breakdown of primary interviews
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF AUDIO COMMUNICATION MONITORING MARKET
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF AUDIO COMMUNICATION MONITORING MARKET
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 3 TOP-DOWN (DEMAND SIDE): SHARE OF AUDIO COMMUNICATION MONITORING THROUGH OVERALL AUDIO COMMUNICATION MONITORING SPENDING
FIGURE 10 AUDIO COMMUNICATION MONITORING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
2.4 MARKET FORECAST
TABLE 3 FACTOR ANALYSIS
TABLE 4 IMPACT OF COVID-19
2.5 COMPETITIVE LEADERSHIP MAPPING METHODOLOGY
FIGURE 11 COMPETITIVE LEADERSHIP MAPPING MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME COMPETITIVE LEADERSHIP MAPPING METHODOLOGY
FIGURE 12 STARTUP/SME COMPETITIVE LEADERSHIP MAPPING: CRITERIA WEIGHTAGE
2.7 ASSUMPTIONS FOR THE STUDY
2.8 LIMITATIONS OF THE STUDY
3 EXECUTIVE SUMMARY
TABLE 5 GLOBAL AUDIO COMMUNICATION MONITORING MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %)
FIGURE 13 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY COMPONENT
FIGURE 14 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY TYPE
FIGURE 15 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY SERVICE
FIGURE 16 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY DEPLOYMENT MODE
FIGURE 17 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY APPLICATION
FIGURE 18 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY VERTICAL
FIGURE 19 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY REGION
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN AUDIO COMMUNICATION MONITORING MARKET
FIGURE 20 INCREASING DEMAND TO MOVE FROM TRADITIONAL PRIVATE BRANCH EXCHANGE TO COLLABORATIVE PLATFORMS TO DRIVE AUDIO COMMUNICATION MONITORING MARKET GROWTH DURING FORECAST PERIOD
4.2 AUDIO COMMUNICATION MONITORING MARKET: TOP THREE APPLICATIONS
FIGURE 21 COMMERCIAL AREAS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.3 AUDIO COMMUNICATION MONITORING MARKET, BY REGION
FIGURE 22 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020
4.4 AUDIO COMMUNICATION MONITORING MARKET IN NORTH AMERICA, BY SOLUTION AND VERTICAL
FIGURE 23 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS SOLUTIONS, AND TELECOM AND IT VERTICAL IN NORTH AMERICA TO ACCOUNT FOR HIGHEST MARKET SHARES IN AUDIO COMMUNICATION MONITORING MARKET IN 2020
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET EVOLUTION
5.3 MARKET DYNAMICS
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: AUDIO COMMUNICATION MONITORING MARKET
5.3.1 DRIVERS
5.3.1.1 Increasing tele fraudulent activities and cyber crimes
5.3.1.2 Need for analyzing audio conversations in real time
5.3.1.3 Growing demand for risk and compliance management
5.3.1.4 Rising demand for remote contact centers during COVID-19 pandemic
5.3.2 RESTRAINTS
5.3.2.1 Lack of awareness about audio communication monitoring solutions
5.3.2.2 Legacy system architecture
5.3.3 OPPORTUNITIES
5.3.3.1 Emerging need for audio communication monitoring solutions among SMEs
5.3.3.2 Implementation of AI, analytics, and NLP capabilities to add value to existing audio communication monitoring offerings
5.3.4 CHALLENGES
5.3.4.1 Data and information security concerns
5.3.4.2 Maintaining business continuity during COVID-19 pandemic
5.4 CUMULATIVE GROWTH ANALYSIS
5.5 ADJACENT/RELATED MARKETS SNAPSHOT
TABLE 6 AUDIO COMMUNICATION MONITORING MARKET: ADJACENT/RELATED MARKETS
5.6 AVERAGE SELLING PRICE TREND
5.6.1 INTRODUCTION
5.7 VALUE CHAIN ANALYSIS
FIGURE 25 AUDIO COMMUNICATION MONITORING MARKET: VALUE CHAIN ANALYSIS
5.8 ECOSYSTEM
FIGURE 26 AUDIO COMMUNICATION MONITORING MARKET: ECOSYSTEM
5.9 TECHNOLOGY ANALYSIS
5.9.1 NATURAL LANGUAGE PROCESSING
5.9.2 PHONETIC SEARCH TECHNIQUE
5.9.3 ARTIFICIAL INTELLIGENCE
5.10 CASE STUDY ANALYSIS
5.10.1 INTRODUCTION
5.10.1.1 Use case: Scenario 1
5.10.1.2 Use case: Scenario 2
5.10.1.3 Use case: Scenario 3
5.10.1.4 Use case: Scenario 4
5.10.1.5 Use case: Scenario 5
6 AUDIO COMMUNICATION MONITORING MARKET: COVID-19 IMPACT
FIGURE 27 AUDIO COMMUNICATION MONITORING MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021
7 AUDIO COMMUNICATION MONITORING MARKET, BY COMPONENT
7.1 INTRODUCTION
7.1.1 COMPONENTS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
7.1.2 COMPONENTS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 28 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 7 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 8 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
7.2 SOLUTIONS
FIGURE 29 REPORTING AND ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 9 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 10 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 11 SOLUTIONS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 12 SOLUTIONS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
7.2.1 REPORTING AND ANALYTICS
7.2.2 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS
7.2.3 AUDIO LOUDNESS, METERING, AND MONITORING
7.2.3.1 LTE/VoLTE monitoring
7.2.3.2 Audio communication surveillance monitoring
7.2.3.3 Media monitoring
7.3 SERVICES
FIGURE 30 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
TABLE 13 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 14 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 15 SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 16 SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
7.3.1 PROFESSIONAL SERVICES
7.3.2 MANAGED SERVICES
8 AUDIO COMMUNICATION MONITORING MARKET, BY TYPE
8.1 INTRODUCTION
8.1.1 TYPES: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
8.1.2 TYPES: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 31 WIRELESS COMMUNICATION SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
TABLE 17 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 18 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
8.2 WIRELESS COMMUNICATION
TABLE 19 WIRELESS COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 20 WIRELESS COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
8.3 WIRED COMMUNICATION
TABLE 21 WIRED COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 22 WIRED COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
9 AUDIO COMMUNICATION MONITORING MARKET, BY APPLICATION
9.1 INTRODUCTION
9.1.1 APPLICATIONS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
9.1.2 APPLICATIONS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 32 LAW ENFORCEMENT AGENCIES TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 23 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 24 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION , 2019–2025 (USD MILLION)
9.2 LAW ENFORCEMENT AGENCIES
9.3 SALES AND INTERNAL COMMUNICATION MONITORING
9.4 COMMERCIAL AREAS
9.5 BROADCAST MONITORING
9.6 OTHERS
10 AUDIO COMMUNICATION MONITORING MARKET, BY DEPLOYMENT MODE
10.1 INTRODUCTION
10.1.1 DEPLOYMENT MODE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
10.1.2 DEPLOYMENT MODE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 33 CLOUD SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
TABLE 25 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE , 2016–2019 (USD MILLION)
TABLE 26 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
10.2 CLOUD
TABLE 27 CLOUD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 28 CLOUD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
10.3 ON-PREMISES
TABLE 29 ON-PREMISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 30 ON-PREMISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
11 AUDIO COMMUNICATION MONITORING MARKET, BY ORGANIZATION SIZE
11.1 INTRODUCTION
11.1.1 ORGANIZATION SIZE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
11.1.2 ORGANIZATION SIZE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 34 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 31 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 32 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
11.2 SMALL AND MEDIUM-SIZED ENTERPRISES
TABLE 33 SMALL AND MEDIUM-SIZED ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 34 SMALL AND MEDIUM-SIZED ENTERPRISES : AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
11.3 LARGE ENTERPRISES
TABLE 35 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 36 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
12 AUDIO COMMUNICATION MONITORING MARKET, BY VERTICAL
12.1 INTRODUCTION
12.1.1 VERTICALS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
12.1.2 VERTICALS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
FIGURE 35 RETAIL AND ECOMMERCE VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
TABLE 37 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 38 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
12.3 MEDIA AND ENTERTAINMENT
12.4 RETAIL AND ECOMMERCE
12.5 TELECOM AND IT
12.6 GOVERNMENT
12.7 HEALTHCARE AND LIFE SCIENCES
12.8 OTHERS VERTICAL
13 AUDIO COMMUNICATION MONITORING MARKET, BY REGION
13.1 INTRODUCTION
FIGURE 36 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
FIGURE 37 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
TABLE 39 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
TABLE 40 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
13.2 NORTH AMERICA
13.2.1 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.2.2 NORTH AMERICA: COVID-19 IMPACT
13.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
13.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION
13.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
13.2.6 CALIFORNIA CONSUMER PRIVACY ACT
13.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
FIGURE 38 NORTH AMERICA: MARKET SNAPSHOT
TABLE 41 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 42 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 43 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 44 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 45 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 46 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 47 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 48 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 49 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 50 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 51 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 52 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 53 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 54 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 55 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 56 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 57 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 58 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.2.8 UNITED STATES
13.2.9 CANADA
13.3 EUROPE
13.3.1 EUROPE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.3.2 EUROPE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET
13.3.3 EUROPE: REGULATORY IMPLICATIONS
13.3.4 GENERAL DATA PROTECTION REGULATION
TABLE 59 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 60 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 61 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 62 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 63 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 64 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 65 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 66 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 67 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 68 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 69 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 70 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 71 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 72 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 73 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 74 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 75 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 76 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.3.5 UNITED KINGDOM
13.3.6 GERMANY
13.3.7 FRANCE
13.3.8 REST OF EUROPE
13.4 ASIA PACIFIC
13.4.1 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.4.2 ASIA PACIFIC: COVID-19 IMPACT
13.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
13.4.4 PERSONAL DATA PROTECTION ACT
FIGURE 39 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 77 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 78 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 79 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 80 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 81 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 82 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 83 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 84 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 85 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 86 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 87 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 88 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 89 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 90 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 91 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 92 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 93 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 94 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.4.5 CHINA
13.4.6 JAPAN
13.4.7 INDIA
13.4.8 REST OF ASIA PACIFIC
13.5 MIDDLE EAST AND AFRICA
13.5.1 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
13.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
13.5.4 PERSONAL DATA PROTECTION LAW
TABLE 95 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 96 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 97 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 98 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 99 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 100 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 101 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 102 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 103 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 104 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 105 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 106 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 107 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 108 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 109 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 110 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 111 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 112 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.5.5 MIDDLE EAST
13.5.6 SOUTH AFRICA
13.6 LATIN AMERICA
13.6.1 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS
13.6.2 LATIN AMERICA: COVID-19
13.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
13.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
TABLE 113 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
TABLE 114 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
TABLE 115 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION)
TABLE 116 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
TABLE 117 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
TABLE 118 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
TABLE 119 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
TABLE 120 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
TABLE 121 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
TABLE 122 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
TABLE 123 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
TABLE 124 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
TABLE 125 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
TABLE 126 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
TABLE 127 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION)
TABLE 128 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
TABLE 129 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION)
TABLE 130 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
13.6.5 BRAZIL
13.6.6 MEXICO
13.6.7 REST OF LATIN AMERICA
14 COMPETITIVE LANDSCAPE
14.1 OVERVIEW
14.2 MARKET EVALUATION FRAMEWORK
FIGURE 40 MARKET EVALUATION FRAMEWORK
14.3 MARKET SHARE OF KEY PLAYERS IN AUDIO COMMUNICATION MONITORING MARKET, 2019
FIGURE 41 MARKET SHARE OF KEY PLAYERS, 2019
14.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
14.4.1 INTRODUCTION
FIGURE 42 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS
14.5 KEY MARKET DEVELOPMENTS
14.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
TABLE 131 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2019–2020
14.5.2 BUSINESS EXPANSIONS
TABLE 132 BUSINESS EXPANSIONS, 2019–2020
14.5.3 MERGERS AND ACQUISITIONS
TABLE 133 MERGERS AND ACQUISITIONS, 2018–2019
14.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS
TABLE 134 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2019–2020
15 COMPANY EVALUATION MATRIX AND COMPANY PROFILES
15.1 OVERVIEW
15.2 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
15.2.1 RANKING OF KEY PLAYERS IN AUDIO COMMUNICATION MONITORING MARKET, 2020
FIGURE 43 RANKING OF KEY PLAYERS, 2020
15.3 COMPANY EVALUATION MATRIX, 2020
15.3.1 STAR
15.3.2 EMERGING LEADERS
15.3.3 PERVASIVE
FIGURE 44 AUDIO COMMUNICATION MONITORING MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020
15.4 STARTUP/SME EVALUATION MATRIX, 2020
15.4.1 PROGRESSIVE COMPANIES
15.4.2 RESPONSIVE COMPANIES
15.4.3 STARTING BLOCKS
FIGURE 45 AUDIO COMMUNICATION MONITORING MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
15.5 COMPANY PROFILES
(Business overview, Solutions and Services offered, Covid-19 development, SWOT analysis, Recent developments, and MNM view)*
15.5.1 NICE
FIGURE 46 NICE: COMPANY SNAPSHOT
FIGURE 47 NICE: SWOT ANALYSIS
15.5.2 CISCO
FIGURE 48 CISCO: COMPANY SNAPSHOT
FIGURE 49 CISCO: SWOT ANALYSIS
15.5.3 IBM
FIGURE 50 IBM: COMPANY SNAPSHOT
FIGURE 51 IBM: SWOT ANALYSIS
15.5.4 ENGHOUSE INTERACTIVE
FIGURE 52 ENGHOUSE INTERACTIVE: COMPANY SNAPSHOT
FIGURE 53 ENGHOUSE INTERACTIVE: SWOT ANALYSIS
15.5.5 GOOGLE
FIGURE 54 GOOGLE: COMPANY SNAPSHOT
FIGURE 55 GOOGLE: SWOT ANALYSIS
15.5.6 AUDIOCODES
FIGURE 56 AUDIOCODES: COMPANY SNAPSHOT
15.5.7 INTEGRATED RESEARCH
FIGURE 57 INTEGRATED RESEARCH: COMPANY SNAPSHOT
15.5.8 MARTELLO TECHNOLOGIES
FIGURE 58 MARTELLO TECHNOLOGIES: COMPANY SNAPSHOT
15.5.9 NUANCE COMMUNICATIONS
FIGURE 59 NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
15.5.10 AVAYA
FIGURE 60 AVAYA: COMPANY SNAPSHOT
15.5.11 VERITONE
FIGURE 61 VERITONE: COMPANY SNAPSHOT
15.5.12 RELATIVITY
15.5.13 PATHSOLUTIONS
15.5.14 EMPIRIX
15.5.15 GENESYS
15.5.16 NECTAR
15.5.17 BEHAVOX
15.5.18 VYOPTA
15.5.19 INTELLIGENT VOICE
15.5.20 AMEYO
15.5.21 ELASTIX
15.5.22 DASHBASE
15.5.23 RIBBON COMMUNICATIONS
15.5.24 DEEPGRAM
15.5.25 HALOOCOM
15.5.26 TOKU
15.5.27 SERVETEL
15.5.28 CLOUDTALK
15.5.29 DIALER360
15.5.30 JUSTCALL
*Details on Business overview, Solutions and Services offered, Covid-19 development, SWOT analysis, Recent developments, and MNM view might not be captured in case of unlisted companies.
16 APPENDIX
16.1 ADJACENT/RELATED MARKETS
16.1.1 CLOUD-BASED CONTACT CENTER MARKET
TABLE 135 CHATBOT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 136 PROFESSIONAL SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 137 MANAGED SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 138 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 139 CALL ROUTING AND QUEUING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 140 DATA INTEGRATION AND RECORDING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 141 CHAT QUALITY AND MONITORING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 142 REAL-TIME DECISION MAKING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 143 WORKFORCE OPTIMIZATION: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 144 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 145 PUBLIC CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 146 PRIVATE CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 147 HYBRID CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 148 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 149 LARGE ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 150 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 151 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 152 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 153 CONSUMER GOODS AND RETAIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 154 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 155 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 156 MANUFACTURING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 157 MEDIA AND ENTERTAINMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 158 TELECOMMUNICATION AND ITES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 159 OTHERS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 160 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 161 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 162 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 163 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL 2015–2022 (USD MILLION)
TABLE 164 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 165 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 166 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 167 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 168 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 169 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 170 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 171 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 172 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 173 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 174 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 175 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 176 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 177 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 178 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 179 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 180 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 181 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 182 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION)
TABLE 183 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION)
TABLE 184 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION)
TABLE 185 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
16.1.2 WEB REAL-TIME COMMUNICATION MARKET
TABLE 186 WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 187 WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 188 SOLUTION: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 189 VOICE CALLING AND CONFERENCING: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 190 MESSAGING AND FILE SHARING: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 191 VIDEO CALLING AND CONFERENCING: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 192 OTHERS: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 193 WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 194 SERVICE: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 195 IMPLEMENTATION AND INTEGRATION SERVICES: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 196 CONSULTING SERVICES: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 197 OTHER SERVICES: WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 198 WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 199 IT AND TELECOM: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 200 MEDIA AND ENTERTAINMENT: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 201 BANKING, FINANCIAL SERVICES, AND INSURANCE: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 202 RETAIL AND CONSUMER GOODS: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 203 PUBLIC SECTOR AND EDUCATION: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 204 HEALTHCARE: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 205 TRANSPORTATION AND LOGISTICS: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 206 OTHERS: WEBRTC MARKET, BY REGION, 2015–2022 (USD MILLION)
TABLE 207 WEBRTC MARKET SIZE, BY REGION, 2015–2022 (USD MILLION)
TABLE 208 NORTH AMERICA: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 209 NORTH AMERICA: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 210 NORTH AMERICA: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 211 NORTH AMERICA: WEBRTC VIDEO CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 212 NORTH AMERICA: WEBRTC VOICE CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 213 NORTH AMERICA: WEBRTC MESSAGING AND FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 214 NORTH AMERICA: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 215 NORTH AMERICA: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 216 NORTH AMERICA: WEBRTC IMPLEMENTATION AND INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 217 NORTH AMERICA: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 218 NORTH AMERICA: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 219 EUROPE: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 220 EUROPE: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 221 EUROPE: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 222 EUROPE: WEBRTC MESSAGING AND FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 223 EUROPE: WEBRTC VOICE CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 224 EUROPE: WEBRTC VIDEO CALLING AND CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 225 EUROPE: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 226 EUROPE: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 227 EUROPE: WEBRTC IMPLEMENTATION AND INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 228 EUROPE: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 229 EUROPE: WEBRTC OTHER SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 230 ASIA PACIFIC: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 231 ASIA PACIFIC: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 232 ASIA PACIFIC: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 233 ASIA PACIFIC: WEBRTC MESSAGING & FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 234 ASIA PACIFIC: WEBRTC VOICE CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 235 ASIA PACIFIC: WEBRTC VIDEO CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 236 ASIA PACIFIC: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 237 ASIA PACIFIC: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 238 ASIA PACIFIC: WEBRTC IMPLEMENTATION & INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 239 ASIA PACIFIC: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 240 ASIA PACIFIC: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 241 LATIN AMERICA: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 242 LATIN AMERICA: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 243 LATIN AMERICA: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 244 LATIN AMERICA: WEBRTC MESSAGING & FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 245 LATIN AMERICA: WEBRTC VOICE CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 246 LATIN AMERICA: WEBRTC VIDEO CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 247 LATIN AMERICA: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 248 LATIN AMERICA: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 249 LATIN AMERICA: WEBRTC IMPLEMENTATION & INTEGRATION SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 250 LATIN AMERICA: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 251 LATIN AMERICA: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 252 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 253 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY PRODUCT TYPE, 2015–2022 (USD MILLION)
TABLE 254 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION)
TABLE 255 MIDDLE EAST AND AFRICA: WEBRTC MESSAGING & FILE SHARING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 256 MIDDLE EAST AND AFRICA: WEBRTC VOICE CALLING & CONFERENCING SOLUTION MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 257 MIDDLE EAST AND AFRICA: WEBRTC VIDEO CALLING & CONFERENCING MARKET SIZE, BY VERTICAL,2015–2022 (USD MILLION)
TABLE 258 MIDDLE EAST AND AFRICA: OTHER WEBRTC SOLUTIONS MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 259 MIDDLE EAST AND AFRICA: WEBRTC MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION)
TABLE 260 MIDDLE EAST AND AFRICA: WEBRTC IMPLEMENTATION & INTEGRATION SERVICES MARKET SIZE, BY VERTICAL,2015–2022 (USD MILLION)
TABLE 261 MIDDLE EAST AND AFRICA: WEBRTC CONSULTING SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
TABLE 262 MIDDLE EAST AND AFRICA: OTHER WEBRTC SERVICES MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION)
16.1.3 UNIFIED COMMUNICATIONS AS A SERVICE MARKET
TABLE 263 UNIFIED COMMUNICATIONS AS A SERVICE MARKET, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 264 TELEPHONY: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 265 NORTH AMERICA: TELEPHONY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 266 EUROPE: TELEPHONY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 267 ASIA PACIFIC: TELEPHONY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 268 UNIFIED MESSAGING: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 269 NORTH AMERICA: UNIFIED MESSAGING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 270 EUROPE: UNIFIED MESSAGING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 271 ASIA PACIFIC: UNIFIED MESSAGING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 272 CONFERENCING: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 273 NORTH AMERICA: CONFERENCING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 274 EUROPE: CONFERENCING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 275 ASIA PACIFIC: CONFERENCING MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 276 COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 277 NORTH AMERICA: COLLABORATION PLATFORMS AND APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 278 EUROPE: COLLABORATION PLATFORMS AND APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 279 ASIA PACIFIC: COLLABORATION PLATFORMS AND APPLICATIONS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 280 UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 281 LARGE ENTERPRISES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 282 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 283 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 284 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 285 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 286 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 287 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 288 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 289 UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 290 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 291 NORTH AMERICA: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 292 EUROPE: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 293 ASIA PACIFIC: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 294 TELECOM AND IT: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 295 NORTH AMERICA: TELECOM AND IT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 296 EUROPE: TELECOM AND IT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 297 ASIA PACIFIC: TELECOM AND IT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 298 CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 299 NORTH AMERICA: CONSUMER GOODS AND RETAIL MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 300 EUROPE: CONSUMER GOODS AND RETAIL MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 301 ASIA PACIFIC: CONSUMER GOODS AND RETAIL MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 302 HEALTHCARE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 303 NORTH AMERICA: HEALTHCARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 304 EUROPE: HEALTHCARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 305 ASIA PACIFIC: HEALTHCARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 306 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 307 NORTH AMERICA: PUBLIC SECTOR AND UTILITIES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 308 EUROPE: PUBLIC SECTOR AND UTILITIES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 309 ASIA PACIFIC: PUBLIC SECTOR AND UTILITIES MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 310 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 311 NORTH AMERICA: LOGISTICS AND TRANSPORTATION MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 312 EUROPE: LOGISTICS AND TRANSPORTATION MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 313 ASIA PACIFIC: LOGISTICS AND TRANSPORTATION MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 314 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 315 NORTH AMERICA: TRAVEL AND HOSPITALITY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 316 EUROPE: TRAVEL AND HOSPITALITY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 317 ASIA PACIFIC: TRAVEL AND HOSPITALITY MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 318 OTHERS: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 319 NORTH AMERICA: OTHERS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 320 EUROPE: OTHERS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 321 ASIA PACIFIC: OTHERS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 322 UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
TABLE 323 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 324 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 325 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 326 NORTH AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 327 UNITED STATES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 328 UNITED STATES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 329 UNITED STATES: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 330 CANADA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 331 CANADA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 332 CANADA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 333 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 334 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 335 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 336 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 337 UNITED KINGDOM: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 338 UNITED KINGDOM: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 339 UNITED KINGDOM: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 340 REST OF EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 341 REST OF EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 342 REST OF EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 343 ASIA-PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 344 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 345 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 346 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 347 CHINA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 348 CHINA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 349 CHINA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 350 REST OF ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 351 REST OF ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 352 REST OF ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 353 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 354 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 355 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 356 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 357 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 358 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 359 LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 360 MEXICO: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 361 MEXICO: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 362 MEXICO: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 363 REST OF LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 364 REST OF LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 365 REST OF LATIN AMERICA: UNIFIED COMMUNICATIONS AS A SERVICE MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
16.2 DISCUSSION GUIDE
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
16.4 AVAILABLE CUSTOMIZATIONS
16.5 RELATED REPORTS
16.6 AUTHOR DETAILS
