Electronic Bill Presentment and Payment (EBPP): Market Research Report

December 2018 | 185 pages | ID: EA653472212EN
Global Industry Analysts, Inc

Abstracts

This report analyzes the worldwide markets for Electronic Bill Presentment and Payment (EBPP) in number of B2C electronic bills generated. The report provides separate comprehensive analytics for the US, Canada, Europe, Latin America, and Rest of World.

Annual estimates and forecasts are provided for the period 2016 through 2024.

Also, a five-year historic analysis is provided for these markets.

Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.

The report profiles 78 companies including many key and niche players such as -

• ACI Worldwide
• Bottomline Technologies, Inc.
• Communications Data Group, Inc.
• CSG Systems International, Inc.
• CyberSource Corporation
• ebpSource Limited

Contents

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study

2. INDUSTRY OVERVIEW

Electronic Bill Presentment & Payment: Strongly Founded on Next Generation Internet Economy

Table 1. Rapid Penetration of Internet Provides the Foundation for the Commercial Success of Electronic Billing: Number of Internet Users in Billion and Internet Penetration Rate (%) for the Period 2012-2017 (includes corresponding Graph/Chart)

Table 2. Global Internet Usage: Number of Internet Subscribers in Millions and Penetration Rate (%) by Geographic Region for the Year 2017 (includes corresponding Graph/Chart)

Table 3. Growth in Average Internet Speeds Makes EBPP Commercially Viable and Rewarding From a User Experience Perspective: Top Countries Ranked by Average Internet Speeds in Mbps for the Year 2018E (includes corresponding Graph/Chart)

Market Overview
Key Benefits of EBPP Driving Adoption Worldwide
Convenience & Mobility
Increased Savings & Cost-Effectiveness
Streamlined Billing Workflow
Enhanced Transparency
Higher Banking Fees for Conventional Services
EBPP Models
Market Outlook
Noteworthy Market Trends, Drivers & Challenges
Outsourced EBPP Services Gain in Popularity
Political Focus on Exerting Strong Fiscal Controls to Curb Tax Evasion & Fraud Drives the Emergence of Latin America as the World’s Largest Market for E-Billing
The Rise of Customer Self-Service Tilts EBPP Technologies into the Mass Adoption Stage
Intuitive Design of Electronic Bills: Vital to the Success of Bill Presentment
SMS Bill Presentment Soars in Popularity
ATMs Emerge as a Medium of Electronic Payment
SMBs: An Emerging & Lucrative Customer Cluster for EBPP
Improving Reconciling, Billing and Payment functions of Business through EBPP
Mobile Platform Presents a Positive Outlook for Adoption of Electronic Billing
Convergence of Billing with Customer Analytics Opens a New Window of Opportunity
Launch of e-Bill Adoption Campaigns to Benefit Market Growth
The Significance of EBPP Platforms for Making Utility Payments
Advanced Payment Systems
Automatic and Recurring Payment Options
Multiple Payment Techniques
Payment Option on Multiple Devices
Electronic Reminder for Bill Payment
Growing Importance of Customer Experience Leads CSPs to Turn Towards EBPP Solutions
Personalized e-Billing
Analytics and Subscriber Data Intelligence
Banner Advertising and Chatbots
Passive Integration
Key Macro Forces Driving Market Growth
Global Efforts to Go Cashless Confers Policy Led Stability to the Growth of Electronic Bill Presentment and Payment Solutions

Table 4. Shift towards Cashless Society Provides Opportunities for EBPP Market: Global Non-Cash Transactions in Billion by Geographic Region for the Years 2016 and 2020P (includes corresponding Graph/Chart)

Rapid Growth in eCommerce and mCommerce Spurs Consumer Appetite for Electronic Payment

Table 5. Growth in B2C eCommerce Sales to Spur Opportunities for Electronic Bill Presentment and Payment: Global B2C E-Commerce Sales in US$ Billion for the Years 2014 through 2018E (includes corresponding Graph/Chart)

Rapid Mobile Broadband Penetration Provides the Platform for Future Growth

Table 6. Growing Number of Mobile Broadband Users to Play a Pivotal Role in Expanding the Addressable Market Opportunity for Mobile Payment Solutions: Global Active Mobile Broadband Subscriptions (In Millions) and Breakdown of Active Mobile Broadband Subscriptions per 100 People by Developed and Developing Regions for the Years 2015, 2016 and 2017 (includes corresponding Graph/Chart)

Developments in Internet Security: A Prerequisite for Growth of e-Billing & Payment Market

Table 7. Robust Spending on Cyber Security Hardware, Software, and Services Infuses Customer Confidence in the Electronic Payment Ecosystem & Encourages Wider Adoption of E-Billing Solutions: Global Market for Cyber Security (In US$ Million) by Geographic Region for the Year 2016 & 2022 (includes corresponding Graph/Chart)

Increasing Use of Internet-Enabled Smartphones Encourages Bill Payment through Mobile Phones

Table 8. Strong Growth in Smartphone Sales Supported by Rapid Penetration of Mobile Broadband to Make E-Payments One of the Most Commonly Performed Tasks on Smartphones: Global Shipments of Smartphones in Million Units for the Years 2015, 2017, 2019 and 2021 (includes corresponding Graph/Chart)

Developments in Mobile Wallet & Payment Apps to Richly Support Growth of Electronic Payments

Table 9. Development of the Mobile Wallet Ecosystem Actively Accelerates Electronic Bill Payment Behavior: World Market for Mobile Wallet (In US$ Million) by Geographic Region for the Years 2016 & 2020 (includes corresponding Graph/Chart)

Growing Focus on Environmental Sustainability to Benefit EBPP
Challenges Impeding Wider Adoption of EBPP
Underdeveloped Internet Infrastructure in Developing Markets
Bandwidth Limitations Limit EBPP Potential
Inherent limitations of SMS System: A Cause of Concern
Lack of Common Standards
Key Considerations for Successful Implementation of EBPP
EBPP: Not a Complete Replacement for Paper

3. EBPP - SERVICE OVERVIEW

Electronic Bill Presentment & Payment (EBPP)
Benefits of EBPP from End-User/Customer’s Perspective
Benefits of EBPP from Biller’s Perspective
Benefits of EBPP to Banks and Remittance Processors
Components of EBPP
Electronic Bill Presentment
Push Method
Pull Method
Multi-Channel Method
Electronic Bill Payment
Electronic Bill Posting
Parties Involved in Implementing EBPP
Billers
End-users/Consumers
Bill Consolidator
Banks/Financial Institutions
Agents/Intermediaries
Biller Payment Provider
Biller Service Provider
Customer Service Provider
Customer’s Payments Provider
Effectiveness of Billing and Payment Processes
Typical Business-to-Consumer (B2C) Bill Presentment Models
Biller-Direct/ Direct EBPP
Advantages
Disadvantages
Perquisites for Implementing Biller-direct EBPP Solution
Consolidator Model
Advantages
Disadvantages
Variations of Consolidator Model
Thin Consolidator
Thick Consolidator
Personal Consolidator
Biller-direct Managed Services Provider (MSP) Model
Similarities in MSP and Thick Consolidator Models
Distinct Features of Biller-Direct MSP Model
Bill Presentment Models - Comparison on Select Parameters
Consumer-to-Business (C2B) Payment Choices
Typical C2B Bill Payment Models
Direct Model
Indirect Model
Exposition of Different Payment Instruments
Automated Clearing House (ACH)
Credit Cards
Debit Cards
Checks

4. COMPETITIVE LANDSCAPE

4.1 Focus on Select Players in the EBPP Ecosystem
ACI Worldwide (USA)
Bottomline Technologies, Inc. (USA)
Communications Data Group, Inc. (USA)
CSG Systems International, Inc. (USA)
CyberSource Corporation (USA)
ebpSource Limited (UK)
eBillingHub (USA)
Enterprise jBilling Software Ltd. (Canada)
Fiserv, Inc. (USA)

FIS (USA)

Jack Henry & Associates, Inc. (USA)
Jopari Solutions, Inc. (USA)
MasterCard (USA)
Pagero AB (Sweden)
PayPal, Inc. (USA)
SIX Payment Services Ltd. (Switzerland)
Sorriso Technologies, Inc. (USA)
Striata (USA)
4.2 Product/Service Launches
Nordis Technologies Expands ExpressoPay EBPP System Capabilities
HKMA and PBoC’s Guangzhou Branch Launch EBPP Service
WaterSmart Software Introduces Electronic Presentment & Payment Solution
Jack Henry & Associates Launches New Electronic Bill Presentment & Payment Solution
MEPS Unveils New Electronic Bill Payment Solution in Jordan
PayFort Introduces Saudi Payments Option
RedFin Launches Web-based EBPP Platform
4.3 Recent Industry Activity
TLD Law Chooses eBillingHub e-Billing Solution
Everlink Selects ACI’s UP Retail Payments for Providing Modernized Payment Solutions
ACI Worldwide to Team Up with MTFX Group
ACI Enters into Strategic Partnership with Walletron
ACI Worldwide Partners with BMO Financial Group
ACI Worldwide Enters into Strategic Partnership with N2N Services
NACHA Partners with Alacriti for EBPP
Discover and FitPay Enter into Partnership to Provide Payments to IoT Devices
Worldline Takes Over SIX Payment Services
Payment Data Systems to Take Over Singular Payments
Fiserv Acquires Monitise
AGS Transact Technologies Collaborates with ACI Worldwide
ACI Partners with Turkish Bank UK
ACI Worldwide Partners with VocaLink
ACI Worldwide Collaborates with Raphaels Bank
Invoice Cloud Takes Over Metropolitan Communications
Magyar Telekom Terminates Távszámla EBPP Service and Joins Díjnet

5. GLOBAL MARKET PERSPECTIVE

Table 10. World Recent Past, Current & Future Analysis for Electronic Bill Presentment and Payment (EBPP) by Geographic Region - US, Canada, Europe, Latin America, and Rest of World Markets Independently Analyzed with Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 11. World Historic Review for Electronic Bill Presentment and Payment (EBPP) by Geographic Region - US, Canada, Europe, Latin America, and Rest of World Markets Independently Analyzed with Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 12. World 15-Year Perspective for Electronic Bill Presentment and Payment (EBPP) by Geographic Region - Percentage Breakdown of Number of Business-to-Consumer (B2C) Electronic Bills Generated for US, Canada, Europe, Latin America, and Rest of World Markets for Years 2011, 2018 & 2024 (includes corresponding Graph/Chart)

6. REGIONAL MARKET PERSPECTIVE

6.1 The United States
A. Market Analysis
Outlook
Popular Bill Presentment and Payment Models in Review
Consolidator Bill Presentment Model to Outstrip Biller-Direct
Multiple Payment Options at Consumer Disposal
E-Invoicing Systems Gradually Gain Prominence
Electronic Billing – A Greener Alternative
EBPP Gaining Ground in Utility Sector
B. Market Analytics

Table 13. US Recent Past, Current & Future Analysis for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 14. US Historic Review for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)

6.2 Canada
Market Analysis

Table 15. Canada Recent Past, Current & Future Analysis for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 16. Canada Historic Review for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)

6.3 Europe
A. Market Analysis
Outlook
E-Invoicing Market in Europe: An Overview

Table 17. European E-Invoicing/Billing Market: B2C Electronic Invoice/Bill Volume as % of Total Invoice/Bill in Select Countries for 2018E

Table 18. European E-Invoicing Market - Percentage Breakdown of Number of E-Invoices Processed by B2B + B2G and B2C Segments for the Year 2018E (includes corresponding Graph/Chart)

Table 19. European E-Invoicing/E-Billing Market (2014 & 2018E): Percentage Breakdown of Volume of Electronic Bills Transferred by Type of Business Model (includes corresponding Graph/Chart)

B. Market Analytics

Table 20. European Recent Past, Current & Future Analysis for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 21. European Historic Review for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)

6.4 Latin America
A. Market Analysis
Outlook
Latin American Countries Spearhead Adoption of E-Invoicing Systems
B. Market Analytics

Table 22. Latin American Recent Past, Current & Future Analysis for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 23. Latin American Historic Review for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)

6.5 Rest of World
Market Analysis

Table 24. Rest of World Recent Past, Current & Future Analysis for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2016 through 2024 (includes corresponding Graph/Chart)

Table 25. Rest of World Historic Review for Electronic Bill Presentment and Payment (EBPP): Number of Business-to-Consumer (B2C) Electronic Bills Generated in Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)

7. COMPANY PROFILES

Total Companies Profiled: 78 (including Divisions/Subsidiaries - 79)
The United States (46)
Canada (5)
Europe (12)
  France (1)
  The United Kingdom (3)
  Rest of Europe (8)
Asia-Pacific (Excluding Japan) (10)
Middle East (4)
Africa (2)