Alternative Payment Systems in the U.S., 2nd Edition

June 2011 | 194 pages | ID: A0CB024DCAFEN
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There has been a gold rush into alternative payments from prospectors seeking to dig up the next PayPal. But as with past gold rushes, there have been many claims with few successes. Despite history’s lessons, with every new “gold rush” come new hopes of striking a rich consumer vein. It is all enough to make one’s head spin trying to parse out the various payment types and business models.

In addition, the alternative payments landscape is morphing, particularly in the eyes of consumers. It is no longer just the underlying mechanism that is important—equally important is the consumer perception of the payment. What’s more, mobile payments (a subset of alternative payments), are quickly becoming a viable platform ready to explode with merchant and consumer adoption forever changing the payments landscape.

In this second-edition of The Alternative Payment Systems Industry in the U.S., Packaged Facts presents an in depth examination of the U.S. alternative payments business. The report presents the size and growth of the market and puts it in context to both the business-to-consumer (B2C) ecommerce market and the total “consumer” payments market including card payments and electronic payments (online bill payment). Special regard is given to the activity of top players and the varied upstarts, particularly in mobile payments, hoping to steal share and further alter the old school payments paradigm. Major key competitors are profiled, along with a focused analysis of consumer payment demographics and preferences.

Note: Packaged Facts defines alternative payments as entirely electronic and predominantly conducted over the Internet though not all are conducted through the ACH network. Generally, alternative payments exclude all forms of paper and any debit or credit card where the purchase or remittance is made directly with that medium. The most common alternative payments are consumer-to-business purchases and peer-to-peer, also referred to as person-to-person (P2P) payments.

Contents

CHAPTER 1: EXECUTIVE SUMMARY

Report Scope

Alternative Payments Part of Overall Payments Industry

Paper Payments

Card Payments

Electronic Payments

Alternative Payments Defined

Methodology

Alternative Payments Market Data and Sources

Consumer Spending Data and Sources

Business-to-Consumer Revenues Defined

Consumer Spending Comparison to Business-to-Consumer Revenues

Payments Market Data and Sources

Overlap Between Card and Electronic Payments

Card Payment Data and Sources

Electronic Payment Types by Code Used for Electronic Payment Market

Alternative Payments Market Size and Growth

Figure 1-1: Total Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

“Pure Play” Alternative Payment Dollar Volume

Figure 1-2: Total Pure Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

Card-Funded Alternative Payment Dollar Volume

Figure 1-3: Total Card Funded Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

Total Alternative Payment Dollar Volume to Reach $127 Billion

Figure 1-4: Total Card Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenues Forecast, 2010-2015 (billions $, percent)

“Pure Play” Alt Pay Dollar Volume Forecast to $53 Billion

Figure 1-5: Total Pure Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenues Forecast, 2006-2010 (billions $, percent)

Card-Funded Alt Pay Dollar Volume Forecast to $75 Billion

Figure 1-6: Total Card Funded Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

Competitive Landscape

Endless Alternative Payment Schemes

Peer-to-Peer and Direct Payments

Table 1-1: Selected U.S. Alternative Payment Competitors by Primary Scheme: P2P and Direct Payment Processors, 2011

Delayed Billing, Recurring Payments and Layaway Schemes

Table 1-2: Selected U.S. Alternative Payment Competitors by Primary Scheme: Non-Card Credit, Delayed, and Recurring Billing, 2011

Mobile Payments

Table 1-3: Selected U.S. Alternative Payment Competitors by Primary Scheme: Mobile Payments, 2011

eWallets

Table 1-4: Selected U.S. Alternative Payment Competitors by Primary Scheme: eWallets, 2011

Payment Competitors Goals Shift Dramatically

Mobile Will Bridge Online and Offline

In the Meantime, PayPal Continues to Dominate

Selected Alt Pay Competitive Activity

Mobile Payments Promise Still Unmet

Consumers & Merchants Stuck in a Rut

Apple May Jumpstart Mobile Payments

Consumer and Merchant Tool in One

iTune Accounts Points to Strong Potential Consumer Base

Customer Adoption of Mobile

Select NFC Mobile Alt Pay Activity

Marketplace Trends

Economic Crisis Not So Bad For Alt Pay

PCE, Card Spending Down, but Alt Pay Up 12%

Figure 1-7: U.S. Gross Domestic Product and Personal Consumption Expenditures, 2000-2010 (billions $)

By 2010 Everyone on the Rebound

Signs of Economic Improvement

Consumers Continue Warming to Electronic Alt Pay

Greener Attitudes

Cards Still Dominate but Alt Pay Making Strides

Card Networks and Issuers Feel the Heat

PayPal Open to Real World

MasterCard Introduces a Plan Similar to PayPal X

Bill Me Later Supplants Card Issuers

Google Casts a Large Shadow

Checkout by Amazon Simplifies

Nacha’s Secure Vault Payments Catches a Big Fish

Social Media Enters the Fray

Virtual Goods Purchase Increasing

Merchants Still Lagging in Offering Alt Pay

Mobile Pay Marketplace Trends

Increase in Smartphones Signals Mobile Payments Time

Chaotic for the Foreseeable Future

Mobile Payments Bring Alt Pay Offline

Millenials Will Drive Mobile Pay

PayPal Currently in Leadership Position

Banks Shouldn’t Miss the Opportunity

Mobile Pay loves iPhone

Start-ups Getting Foot In Door

Consumer Protections Challenged by Mobile Payments

Is Mobile Alt Pay the End for Cash, Check and Credit Cards?

Consumer Usage and Profile

Consumers Continue Shifting Away from Paper Payments

Table 1-5: Consumer Bill Pay Preferences: Forms Used Always, 2009-2010 (%)

Online Payments Far Outstrip Card Payments

Alternative Payment Brand Focus: PayPal Penetration Stalling?

Selected Demographics Profiles

Online Bill Pay Users Have Prized Characteristics

Recession Effect on Gen-Y

Women May Now be Leading Edge in Payments

Asians and West Coast Pop for Use

The Trifecta: Educated, White-Collar and Home Owners

Table 1-6: Demographic Characteristics by Forms Always and Sometimes Used: Online Bill Payment, 2010 (index)

Stark Contrast between Online Payment and Check User Profile

Table 1-7: Demographic Characteristics by Forms Always and Sometimes Used: Check, 2010 (index)

PayPal User Profile Aligns with Online Payment Profile

Indications that Women Are Prime PayPal Users

Asians and West Coast Pop for Use

PayPal Users are Educated, Financially above Average, White-Collar and Home Owners

Table 1-8: Demographic Characteristics of PayPal Users: Last 7 Days and last 30 Days, 2010 (index)

Connection between Internet Usage and Income

Figure 1-8: Comparison of Broadband Access at Home, Cell Phone Ownership, and Internet Usage by Income Brackets of General Population, 2010

CHAPTER 2: THE MARKET

Report Scope

Alternative Payments Part of Overall Payments Industry

Paper Payments

Card Payments

Electronic Payments

Alternative Payments Defined

Methodology

Alternative Payments Market Data and Sources

Consumer Spending Data and Sources

Business-to-Consumer Revenues Defined

Consumer Spending Comparison to Business-to-Consumer Revenues

Payments Market Data and Sources

Overlap Between Card and Electronic Payments

Card Payment Data and Sources

Electronic Payment Types by Code Used for Electronic Payment Market

eCommerce Market Size and Growth

Total B2C eCommerce Tops $332 Billion

Figure 2-1: Total Business-to-Consumer eCommerce Revenue, by Service and Retail Sectors, 2006-2010 (in billions $)

Table 2-1: Total Business-to-Consumer eCommerce Revenue, by Service and Retail Sectors, 2006-2010 (in billions $)

Figure 2-2: Share of Business-to-Consumer eCommerce Revenue, by Retail and Service Sectors, 2006-2010 (percent)

eCommerce Growth Increases Penetration of Consumer Spending

Figure 2-3: Penetration of Business-to-Consumer eCommerce Revenues to Total Business-to-Consumer Revenues by Retail and Service Sectors, 2006-2010 (percent)

The Evolving Payments Market

A Market in Flux as Technologies Change

Electronic Payments Begin to Rival Cards

Electronic Payments Growth Eclipses Card Payments…Sort of

Electronic Payments at $3.7 Trillion in 2010

Total Card Payment Dollar Volume

Figure 2-4: Total Consumer Electronic Payment Dollar Volume and Percentage of Total Business-to-Consumer Revenues, 2006-2010 (trillions $, percent)

Figure 2-5: Total Card Payment Dollar Volume and Percentage of Total Business-to-Consumer Revenues, 2006-2010 (trillions $, percent)

Table 2-2: Total Card Payment Dollar Volume and Percentage of Total Business-to-Consumer Revenues, 2006-2010 (billions $, percent)

Payments Mix in U.S. Elusive

Figure 2-6: U.S. Business-to Consumer Revenues Payments Mix, 2010 (percent)

Alternative Payments Market Size and Growth

Alternative Payment Dollar Volume

Share Gains Hit Double Digits

Figure 2-7: Total Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

PayPal Accounts for Bulk

Figure 2-8: PayPal and Bill Me Later Combined Share of Total U.S. Alternative Payment Dollar Volume, 2010 (%)

Pure Play Alternative Payment Dollar Volume

Figure 2-9: Total Pure Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

Card-Funded Alternative Payment Dollar Volume

Figure 2-10: Total Card Funded Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

Economic Recession Effect on Alternative Payments

Modest Positive Growth in Spite of Economic Woes

Table 2-3: Total Alternative Payment Dollar Volume by Funding Type, 2006-2010 (billions $, percent)

Figure 2-11: Share of Alternative Payment dollar Volume by Funding Source: Non-Card versus Card Funded, 2006-2010 (percent)

Market Forecast

eCommerce Market Forecast to Hit $647 billion by 2015

Muted Economic Recovery to Keep Growth Modest

Retail eCommerce Growth Faster Than Service

Growth May Pick Up in 2012

Beyond 2012 Picture Murky

Figure 2-12: Total Business-to-Consumer eCommerce Revenue, by Service and Retail Sectors, 2010-2015 (in billions $)

Table 2-4: Total Business-to-Consumer eCommerce Revenue, by Service and Retail Sectors, 2000-2007 (in billions $)

Electronic Payments to Hit $5.2 Trillion

Figure 2-13: Total Consumer Electronic Payment Dollar Volume and Percentage of Total Business-to-Consumer Revenues Forecast, 2010-2015 (percent)

Card Payments Near $4.6 Trillion

Figure 2-14: Total Card Payment Dollar Volume and Percentage of Total Business-to-Consumer Revenues Forecast, 2010-2015 (percent)

Table 2-5 Total Electronic & Card Payment Dollar Volumes and Total B2C Revenues, 2006-2010 (billions $, percent)

Total Alternative Payment Dollar Volume to Reach $127 Billion

Slower Economic Rebound Slows Payment Growth

PayPal Remains the Leader

Figure 2-15: Total Card Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenues Forecast, 2010-2015 (percent)

Mobile Payments Emerging

Mobile Payment Outlook

“Pure Play” Alt Pay Dollar Volume Forecast to $53 Billion

Figure 2-16: Total Pure Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenues Forecast, 2006-2010 (billions $, percent)

Card-Funded Alt Pay Dollar Volume Forecast to $75 Billion

Figure 2-17: Total Card Funded Alternative Payment Dollar Volume and Percentage of Total Business-to-Consumer eCommerce Revenue, 2006-2010 (billions $, percent)

Table 2-6: Total Alternative Payment Dollar Volume by Funding Type, 2006-2010 (billions $, percent)

CHAPTER 3: COMPETITIVE LANDSCAPE

A Note on Chapter Scope

Elastic Marketplace

Will Further Stretch

Endless Alternative Payment Schemes

Peer-to-Peer and Direct Payments

Table 3-1: Selected U.S. Alternative Payment Competitors by Primary Scheme: P2P and Direct Payment Processors, 2011

Delayed Billing, Recurring Payments and Layaway Schemes

Table 3-2: Selected U.S. Alternative Payment Competitors by Primary Scheme: Non-Card Credit, Delayed, and Recurring Billing, 2011

Mobile Payments

Table 3-3: Selected U.S. Alternative Payment Competitors by Primary Scheme: Mobile Payments, 2011

eWallets

Table 3-4: Selected U.S. Alternative Payment Competitors by Primary Scheme: eWallets, 2011

Payment Competitors Goals Shift Dramatically

Mobile Will Bridge Online and Offline

In the Meantime, PayPal Continues to Dominate

Bill Me Later Joins PayPal, Loses Amazon.com

American Express Quells Revolution

Revolution Hype

Revolution Lacked of Focus or Compelling Benefit

Revolution’s Uphill Battle

Conceding Defeat

American Express Launches Serve

Is Google Checkout Checking Out?

AdWords and Checkout Growing Pains

Google Making a Play?

See What Sticks

Visa, MasterCard Still Eager to Be in the Game

Visa Nabs CyberSource

MasterCard Answers with DataCash

Visa Enters Gaming Payments Market

Mobile Payments Promise Still Unmet

Confusion Reigns

Consumers & Merchants Stuck in a Rut

Catch-22 of Acceptance

Apple May Jumpstart Mobile Payments

34 NFC-Related Patents

Consumer and Merchant Tool in One

iTune Accounts Points to Strong Potential Consumer Base

Customer Adoption of Mobile

Nokia Phones to Have NFC

Google Thinking Mobile with Android

Isis a Viable Threat

Apple’s Edge is Branding and Loyalty

Cards and Banks Sticker Efforts Nearly Non-Threatening

Merchant Adoption of NFC Remains Unclear

Card Networks Made Some Strides

Apple Already Testing NFC for Small Biz

Again, Things Change Quickly

Google Developing Special Cash Register?

Is This Just a Classic Rivalry at Work?

Imagine a World with Apple Payments

Conservative Estimate at $820 Million Online in 2012

Figure 3-1: Potential Apple, Inc. Payment Platform Gross Dollar Volume by Online and Offline Purchases, 2012-2015 (millions $)

Table 3-5: Potential Apple, Inc. Payment Platform Gross Dollar Volume by Online and Offline Purchases, 2012-2015 (millions $)

Multiple Players May Create Critical Mass in Mobile Payment Adoption

CHAPTER 4: SELECTED CORPORATE PROFILES

PayPal, Bill Me Later (eBay, Inc.)

PayPal, Bill Me Later Performance

Payments Revenues

Figure 4-1: PayPal and Bill Me Later Combined Global Net Payment Transaction Revenues and Payment Dollar Volume Take Rate, 2006-2010 (millions $, %)

Table 4-1: PayPal and Bill Me Later Combined Global Net Payment Transaction Revenues and Year-over-Year Percentage Change, 2006-2010 (millions $, %)

Transactions

Figure 4-2: PayPal and Bill Me Later Combined Global Total Payment Transaction Volume and Average Revenue per Transaction, 2006-2010 (millions, $)

Table 4-2: PayPal and Bill Me Later Combined Global Total Payment Transactions and Average Revenue per Transaction ($), 2006-2010 (in millions)

Dollar Volume

Figure 4-3: PayPal and Bill Me Later Combined Global Total Payment Dollar Volume and Average Dollar Value per Transaction ($), 2006-2010 (in billions $)

Table 4-3: PayPal and Bill Me Later Combined Global Payment Dollar Volume and Average Value per Transaction, 2006-2010 (millions $, $)

U.S. Payment Dollar Volume

Figure 4-4: PayPal and Bill Me Later Combined U.S. Total Payment Dollar Volume and Percentage of Total U.S. Alternative Payment Dollar Volume, 2006-2010 (in billions $)

Table 4-4: PayPal and Bill Me Later Combined U.S. Payment Dollar Volume and Year-over-Year Percentage Change, 2006-2010 (millions $, $)

Active Accounts

Figure 4-5: PayPal and Bill Me Later Combined Global Total Active Accounts and Average Number of Transactions per Active Account, 2006-2010 (millions, no.)

Table 4-5: PayPal and Bill Me Later Combined Global Active Accounts and Average Transactions per Active Account, 2006-2010 (millions $, $)

PayPal Volume

Figure 4-6: PayPal Total Global Dollar Volume and Share of Total eBay Payments Dollar Volume, 2006-2010 (billions $, %)

Bill Me Later Volume

Figure 4-7: Bill Me Later Global Dollar Volume and Share of Total eBay Payments Dollar Volume, 2006-2010 (millions $, %)

Table 4-6: PayPal and Bill Me Later Global Payment Dollar Volume and Combined Payment Dollar Volume on a Pro Forma Basis, 2006-2010 (millions $, $)

Amazon Payments

FaceCash

Google Checkout

mFoundry

Obopay

PayNearMe, Inc

PlaySpan, Inc.

PlaySpan Performance

Figure 4-8: PlaySpan, Inc. Revenue, 2006-2010 (millions $)

Secure Vault Payments

Zong, Inc.

Other Alternative Payment Players

Table 4-7: Other Alternative Payment Players to Watch, 2011

CHAPTER 5: MARKETPLACE TRENDS IN ALTERNATIVE PAYMENTS

Payments Industry Suffers Due to Economy

For Alt Pay, Not So Bad

Looking Back at the Great Recession

PCE, Card Spending Down, but Alt Pay Up 12%

Figure 5-1: U.S. Gross Domestic Product and Personal Consumption Expenditures, 2000-2010 (billions $)

By 2010 Everyone on the Rebound

Figure 5-2: U.S. Gross Domestic Product and Personal Consumption Expenditures Year-over-Year Percentage Change, 2000-2010 (billions $)

Consumer Sentiment Foretells Lower Consumer Spending

Figure 5-3: University of Michigan’s Consumer Sentiment Index (CSI) and Alternative of Labor Underutilization (U-6), 2007-2010

Signs of Economic Improvement

Expectations Higher, But Still Cautious

Figure 5-4: U.S. Gross Domestic Product and Personal Consumption Expenditures Forecast, 2010-2015 (billions $)

Figure 5-5: U.S. Gross Domestic Product and Personal Consumption Expenditures Year-over-Year Percentage Change Forecast, 2010-2015 (billions $)

Figure 5-6: Retail Sales per Capita and U.S. Population, 2000-2010 (thousands $, millions persons)

Figure 5-7: eCommerce Retail Sales per Capita and Percent of Retail Sales per Capita, 2000-2010 ($, %)

Alternative Pay, a Dynamic Market

Consumers Warming to Electronic Alt Pay

Generational Equilibrium in Certain Payment Related Areas

Greener Attitudes Want Less Paper

Growth in Online Shopping Driving Alt Pay

Cards Still Dominate eCommerce but Alt Pay Making Strides

Card Networks and Issuers Feel the Heat

Card Players Go into Acquisition Mode

PayPal Open to Real World…and Virtual Opportunities

Bill Me Later Supplants Card Issuers

Google Casts a Large Shadow

Checkout by Amazon Simplifies

Card Payments Seek Alliances

Tapping into Established Technology to Drive Consumer Interest

MasterCard Introduces a Plan Similar to PayPal X

NACHA’s Secure Vault Payments Catches a Big Fish

Social Media Enters the Fray

Virtual Goods Purchase Increasing

P2P Opportunity in Virtual

Merchants Still Lagging in Offering Alt Pay

But Many Other Merchants Benefits

eCommerce Fraud Rates

Abandonment Issues

Demographics Defy Merchant Perceptions

eLayaway Notes Steady in Average Income of Users

Merchant Education Important

Looking Ahead

CHAPTER 6: MOBILE PAY MARKETPLACE TRENDS

Goodbye Landline, Hello Wireless

Increase in Smartphones Signals Mobile Payments Time

Mobile Payments Already Have Impressive Penetration

Chaotic for the Foreseeable Future

Customer Confusion Near Term Result

Mobile Payments Bring Alt Pay Offline

Changing the Shopping Environment

Millennials Will Drive Mobile Pay

PayPal Currently in Leadership Position

Banks Shouldn’t Miss the Opportunity

Mobile Pay as Point of Differentiation

Mobile Pay loves iPhone

Start-ups Getting Foot In Door

Start-up Jumio Brings Much Needed Attitude

Other Start-Ups Focus on Ease

It’s a “Look at Me” World

Consumer Protections Challenged by Mobile Payments

Is Mobile Alt Pay the End for Cash, Check and Credit Cards?

CHAPTER 7: CONSUMER PAYMENT PREFERENCES AND ATTITUDES

Note on Experian Simmons Consumer Data

Robust Consumer Payment Options with Variety of Methods and Forms

Consumer Bill Pay Methods: Mail Continues to Dwindle

Variety and Simplicity of Other Methods Making Mail Obsolete

Recession Leads to Resurgence in Certain Methods

Table 7-1: Consumer Bill Pay Preferences: Methods Used, 2007-2010 (%)

Great Recession Had Great Effect on Payments

Payment Forms Sees Similar Shifting Away from Paper

Table 7-2: Consumer Bill Pay Preferences: Forms Used Always, 2009-2010 (%)

Online Payments Far Outstrip Card Payments

Consumers Comfortable Using Variety of Forms

Table 7-3: Consumer Bill Pay Preferences: Forms Used Sometimes, 2009-2010 (%)

Consumer Bill Pay Demographic Characteristics

Demographics of Online Bill Pay Users

Recession Effect on Gen-Y

Women May Now be Leading Edge in Payments

Asians and West Coast Pop for Use

The Trifecta: Educated, White-Collar and Home Owners

Table 7-4: Demographic Characteristics by Forms Always and Sometimes Used: Online Bill Payment, 2010 (index)

Credit Card Profile Similar to Online but Skews Older

Table 7-5: Demographic Characteristics by Forms Always and Sometimes Used: Credit Card, 2010 (index)

Stark Contrast between Online Payment and Check User Profile

Table 7-6: Demographic Characteristics by Forms Always and Sometimes Used: Check, 2010 (index)

Cash, Debit/Pre-Paid and Money Order Profile Points to Newbies and Challenged

Gen-X, Minorities, Lower Incomes

Debit/Pre-Paid Also Shows Similarities with Credit Card Users

Table 7-7: Demographic Characteristics by Forms Always and Sometimes Used: Cash, 2010 (index)

Table 7-8: Demographic Characteristics by Forms Always and Sometimes Used: Pre-Paid/Debit Card, 2010 (index)

Table 7-9: Demographic Characteristics by Forms Always and Sometimes Used: Money Order, 2010 (index)

The Mysterious “Other” Portion of Consumers

Table 7-10: Demographic Characteristics by Forms Always and Sometimes Used: Other, 2010 (index)

Alternative Payment Focus: PayPal

Penetration Stalling?

Table 7-11: Consumer Use of PayPal, 2007-2010 (%)

Research Finds PayPal Has Strongest Consumer Recognition

PayPal User Profile Aligns with Online Payment Profile

Gen Y Pops for PayPal

Indications that Women Are Prime PayPal Users

Asians and West Coast Pop for Use

Table 7-12: Demographic Characteristics of PayPal Users: Last 7 Days and last 30 Days, 2010 (index)

PayPal Users are Educated, Financially above Average, White-Collar and Home Owners

Possible Demographic Shifts for Other Alt Pay Brands

Connection between Internet Usage and Income

Figure 7-1: Comparison of Broadband Access at Home, Cell Phone Ownership, and Internet Usage by Income Brackets of General Population, 2010

High Income Internet Users Engage in Online Shopping and Financial Management

Figure 7-2: Comparison of Broadband Access at Home, Cell Phone Ownership, and Internet Usage by Income Brackets of General Population, 2010

Consumer Attitudes by Payment Preference

Attitudes About Shopping: Savvy Value Shoppers

Table 7-13: Response to Shopping Statements by Bill Payment Types, 2010 (index)

Traditional Payment Form Users less Savvy

Attitudes About Personal Finance: Insecurity

Table 7-14: Response to Personal Finance Statements by Bill Payment Types, 2010 (index)

Attitudes About The Internet and Internet LIfestyle

PayPal, Online Bill Payers More Engaged Shoppers

Table 7-15: Response to Internet Related Statements by Bill Payment Types, 2010 (index)

Appendix