BPO Services in the United States of America (USA) - Market Summary, Competitive Analysis and Forecast to 2025
BPO Services in the United States of America (USA) - Market Summary, Competitive Analysis and Forecast to 2025
SUMMARY
BPO Services in the United States industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
SUMMARY
BPO Services in the United States industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The US BPO services market had total revenue of $79.3bn in 2020, representing a compound annual rate of change (CARC) of -1.1% between 2016 and 2020.
- The Vertical-specific BPO segment was the market's most lucrative in 2020, with total revenue of $22.6bn, equivalent to 28.5% of the market's overall value.
- The uncertainty caused by wavering lockdown restrictions (which varied from state to state) and political changes of power during the pandemic significantly lowered business confidence, leading to lower spending on BPO services.
- Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in the United States
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United States
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the United States bpo services market with five year forecasts
- What was the size of the United States bpo services market by value in 2020?
- What will be the size of the United States bpo services market in 2025?
- What factors are affecting the strength of competition in the United States bpo services market?
- How has the market performed over the last five years?
- How large is the United States’s bpo services market in relation to its regional counterparts?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What strategies do the leading players follow (continued)?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Infosys Limited
8.3. Cognizant Technology Solutions Corp
8.4. SYNNEX Corporation
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What strategies do the leading players follow (continued)?
8 COMPANY PROFILES
8.1. Accenture plc
8.2. Infosys Limited
8.3. Cognizant Technology Solutions Corp
8.4. SYNNEX Corporation
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: United States bpo services market value: $ billion, 2016-20
Table 2: United States bpo services market category segmentation: $ billion, 2020
Table 3: United States bpo services market geography segmentation: $ billion, 2020
Table 4: United States bpo services market value forecast: $ billion, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Annual Financial Ratios
Table 7: Accenture plc: Key Employees
Table 8: Accenture plc: Key Employees Continued
Table 9: Accenture plc: Key Employees Continued
Table 10: Infosys Limited: key facts
Table 11: Infosys Limited: Annual Financial Ratios
Table 12: Infosys Limited: Key Employees
Table 13: Infosys Limited: Key Employees Continued
Table 14: Cognizant Technology Solutions Corp: key facts
Table 15: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 16: Cognizant Technology Solutions Corp: Key Employees
Table 17: Cognizant Technology Solutions Corp: Key Employees Continued
Table 18: SYNNEX Corporation: key facts
Table 19: SYNNEX Corporation: Annual Financial Ratios
Table 20: SYNNEX Corporation: Key Employees
Table 21: SYNNEX Corporation: Key Employees Continued
Table 22: United States size of population (million), 2016-20
Table 23: United States gdp (constant 2005 prices, $ billion), 2016-20
Table 24: United States gdp (current prices, $ billion), 2016-20
Table 25: United States inflation, 2016-20
Table 26: United States consumer price index (absolute), 2016-20
Table 27: United States exchange rate, 2016-20
Table 1: United States bpo services market value: $ billion, 2016-20
Table 2: United States bpo services market category segmentation: $ billion, 2020
Table 3: United States bpo services market geography segmentation: $ billion, 2020
Table 4: United States bpo services market value forecast: $ billion, 2020-25
Table 5: Accenture plc: key facts
Table 6: Accenture plc: Annual Financial Ratios
Table 7: Accenture plc: Key Employees
Table 8: Accenture plc: Key Employees Continued
Table 9: Accenture plc: Key Employees Continued
Table 10: Infosys Limited: key facts
Table 11: Infosys Limited: Annual Financial Ratios
Table 12: Infosys Limited: Key Employees
Table 13: Infosys Limited: Key Employees Continued
Table 14: Cognizant Technology Solutions Corp: key facts
Table 15: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 16: Cognizant Technology Solutions Corp: Key Employees
Table 17: Cognizant Technology Solutions Corp: Key Employees Continued
Table 18: SYNNEX Corporation: key facts
Table 19: SYNNEX Corporation: Annual Financial Ratios
Table 20: SYNNEX Corporation: Key Employees
Table 21: SYNNEX Corporation: Key Employees Continued
Table 22: United States size of population (million), 2016-20
Table 23: United States gdp (constant 2005 prices, $ billion), 2016-20
Table 24: United States gdp (current prices, $ billion), 2016-20
Table 25: United States inflation, 2016-20
Table 26: United States consumer price index (absolute), 2016-20
Table 27: United States exchange rate, 2016-20
LIST OF FIGURES
Figure 1: United States bpo services market value: $ billion, 2016-20
Figure 2: United States bpo services market category segmentation: % share, by value, 2020
Figure 3: United States bpo services market geography segmentation: % share, by value, 2020
Figure 4: United States bpo services market value forecast: $ billion, 2020-25
Figure 5: Forces driving competition in the bpo services market in the United States, 2020
Figure 6: Drivers of buyer power in the bpo services market in the United States, 2020
Figure 7: Drivers of supplier power in the bpo services market in the United States, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in the United States, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in the United States, 2020
Figure 1: United States bpo services market value: $ billion, 2016-20
Figure 2: United States bpo services market category segmentation: % share, by value, 2020
Figure 3: United States bpo services market geography segmentation: % share, by value, 2020
Figure 4: United States bpo services market value forecast: $ billion, 2020-25
Figure 5: Forces driving competition in the bpo services market in the United States, 2020
Figure 6: Drivers of buyer power in the bpo services market in the United States, 2020
Figure 7: Drivers of supplier power in the bpo services market in the United States, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in the United States, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in the United States, 2020
